Mercure Gladstone 4.5 stars

Customer review rating 4.6/5 2,484 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Gladstone
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+ 19 Services

Hotel extras

  • 24 hour access to Fitness Centre

  • Availability for Room Service

  • Various options for Dining

  • Links to the Community operated Yaralla Sports Club

  • Refurbished Conference rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna (Nearby)
  • Golf
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Gladstone

Cnr Bell and O Connell Street
4680
gladstone
australia

Tel: +61749798200

Fax: (+61)749798269

Check-in from 14h00

Check out up to 10h00

  • By plane

    GLADSTONE AIRPORT At 7km / 4 miles

  • By train

    GLADSTONE At 2km / 1 miles

  • By train

    TRAIN STATION At 1km / 1 miles

GPS :-23.855718, 151.271056

Your meetings and events

Mercure Gladstone has the facilities to cater from 10 to 350 delegates. The Connors rooms are ideal for small sized meetings, while the Events Centre can cater for the Gala dinner, Wedding or Expo.

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Lectern

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The Superior Rooms feature two Queen beds. The rooms are beautifully furnished with modern decor with all the amenities that the modern day traveller requires

Superior Queen Twin

Accessible room
  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Bathroom products

Superior Queen Balcony

Accessible room
  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Bathroom products

King Privilege

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
Rooms

Our restaurants and bars

ENCORE

Type of cuisine: International

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PACINOS

Type of cuisine: null

Pacinos offers authentic Italian fare. Its menu includes pastas homemade pizza beef chicken and seafood dishes. There is a range of decadent desserts to provide the perfect finish for your meal.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MEMBER'S LOUNGE

Non contractual photo

Casually enjoy a cold or hot beverage within the Members bar for a business meeting or with family and friends whilst watching the live music on a Saturday night and Sunday afternoon or enjoying a snack from the latest Tapas menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Gladstone

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,484 reviews

tripadvisor

TripAdvisor Rating 4.0/5

421 reviews

Great stopover

TripAdvisor rating 4.0/5

Debmack_13 27/10/2020 TripAdvisor review

We stop at the Mercure Gladstone each time we travel from Mackay to Brisbane , once you arrive no need to go back out . As its combined with the Sports club , their is a cafe , restauarant , bars,gaming room , gym and also Room Service. The service is always good, very friendly and helpful , lovely food , rooms are a good size, comfy , and exceptionally clean .

Immaculate

Customer review rating 4.6/5

David H. Solo - 27/08/2020 Confirmed reviews ALL

I spent to 2 great nights at the Mercure Gladstone on my way home from North Queensland.

Customer review rating 4.6/5

Diana C. I. H. B. A. A. M. S. 1. Couples - 26/08/2020 Confirmed reviews ALL

Thank you to managers staff who made our stay memorable and very enjoyable Very friendly and professional Thank you Diana C.

Good location and stay

Customer review rating 4.6/5

Cristian Business - 24/08/2020 Confirmed reviews ALL

Clean, friendly staff and great food

Good stay

Customer review rating 4.6/5

Ged Solo - 24/08/2020 Confirmed reviews ALL

Good complex

Great hotel with excellent facilities

Customer review rating 4.6/5

Carol M. Couples - 23/08/2020 Confirmed reviews ALL

we stayed at this hotel twice in a week. Before and after Heron Island. It was very comfortable, quiet and clean. The bar and restaurant were excellent. We will stay again when the borders reopen!

Good location, good stay

Customer review rating 4.6/5

Rebecca Couples - 23/08/2020 Confirmed reviews ALL

Great hotel. Staff were friendly, food was delicious. Well accommodated, room upstairs and bistro and other amenities down stair. Room was great. Definitely bang for you buck. Great pricing on rooms.

Good reception and great room

Customer review rating 4.6/5

Stephen Y. Couples - 23/08/2020 Confirmed reviews ALL

Check in was easy and friendly, the room was a good size and well provisioned

Fantastic Service

Customer review rating 4.6/5

Rochelle Families - 23/08/2020 Confirmed reviews ALL

Our stay in Mercure Gladstone was lovely, after a long day of driving with children, we were met with a friendly smile. Staff at reception were lovely, advised us of all services available within the hotel and club. Our room was clean and well presented, we opted for room service meals which were lovely.

Excellent

Customer review rating 4.6/5

Anonymous Business - 23/08/2020 Confirmed reviews ALL

Dealt predominantly with Jade on the front desk; very positive and easy going with a strong focus on customer satisfaction. Enjoyed the stay and will return.

Good Stay

Customer review rating 4.6/5

Ian T. Business - 23/08/2020 Confirmed reviews ALL

Stay here regularly and always have a great experience.

Very disgusted in the food. Your chefs can't cook. This is even said by the locals as I found out. Crap location

Customer review rating 4.6/5

Anonymous Families - 23/08/2020 Confirmed reviews ALL

Not very good

Dear David, Thank you for taking the time to tell us about your experience at the Mercure Gladstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. May I please gain some more feedback in regards to issues experienced with the hotel room, which I saw was rated low. We cannot do anything about the location of the hotel but try and offer everything that a guest would require from a stay. More than happy to hear of any suggestions that we may be able to include to better service a stay. As I cannot see any charges on your room account from the restaurant can you please if you had discussed your dining issues with the restaurant and whether they were able to assist at all. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Conley General Manager

Good stay

Customer review rating 4.6/5

Sam Families - 22/08/2020 Confirmed reviews ALL

My family had a comfortable and pleasant stay

Good Stay

Customer review rating 4.6/5

Melvin D. Business - 22/08/2020 Confirmed reviews ALL

Good staff, both front desk, cleaners under the management of Craig (GM).

Great hotel outside of town centre

Customer review rating 4.6/5

Yda S. Couples - 22/08/2020 Confirmed reviews ALL

Very nice rooms, friendly and efficient service. It is a bit further out of town than I thought but still a great stay over.

Customer review rating 4.6/5

Norma.w. Couples - 21/08/2020 Confirmed reviews ALL

Not happy when i moved a chair and a ex guests card was inder it plus crumbs.goodness knows for how long!!!

Dear Norma, Thank you for taking the time to tell us about your experience at the Mercure Gladstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Given the current situation we all find ourselves in we are looking at hygiene a lot closer, this includes our hotel. It is therefore very concerning for me to hear that your particular room has not been cleaned to our standards. Rest assured that this has been brought up with the Housekeeping team, Covid-19 or nor this is not acceptable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Conley General Manager

ALways a warm greeting

Customer review rating 4.6/5

Steve M. Business - 19/08/2020 Confirmed reviews ALL

Stayed one night for business - always my first option in Gladstone.

Good Stay

Customer review rating 4.6/5

Dhiraj S. Families - 19/08/2020 Confirmed reviews ALL

The rooms and staff were great. However, I would prefer fresher smells in the rooms. In one of the rooms, we stayed had TV not working but it didn't matter to us as we had two rooms booked.

Well located, very clean/comfortable, excellent staff service

Customer review rating 4.6/5

Brian K. Business - 18/08/2020 Confirmed reviews ALL

Most enjoyable stay. Very comfortable, clean room with great service and a multitude of facilities.

Outstanding in every aspect

Customer review rating 4.6/5

Rhys H. Families - 18/08/2020 Confirmed reviews ALL

Everything from the professionalism of the check in, to the cleanliness of the room and facilities overall, the bedding, the shower, the restaurant was all an absolute pleasure. Nice quiet part of town made it even better. Thanks for a great stay

Our most recent 20 reviews

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