Hotel - Mercure Gladstone
Mercure Hotel Mercure Hotel

Mercure Gladstone

4.0/5 395 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna  (Nearby)
  • Golf
    • Golf
    • Golf lessons

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-24:00
    • Opening hours : Week-end 12:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

Mercure Gladstone has the facilities to cater from 10 to 350 delegates. The Connors rooms are ideal for small sized meetings, while the Events Centre can cater for the Gala dinner, Wedding or Expo.

Mercure Gladstone Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CONNORS ROOM I 30 m2 2 m 25 0 14 21 0
CONNORS ROOM II 30 m2 2 m 25 0 14 21 0
LOCKER ROOM 30 m2 2 m 25 0 14 21 0
CONNORS ROOM I&II 60 m2 2 m 50 0 30 40 0
TERRACE 185 m2 2 m 0 0 0 0 0
    • Videoconferencing
    • Lectern
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Wedding ceremony
    • Wedding co-ordinator
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The Superior Rooms feature either two Queen beds or a Single queen bed, balcony and a beautifully furnished modern decor with all the amenities that the modern day traveller requires

  • 60 rooms
  • 60 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.6/5 ALL Rating 2,421 reviews

Our guest reviews for
Mercure Gladstone

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 395 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 07/12/2019 TripAdvisor review
« A pleasant business stay »

I stay here about six times a year the night before meetings in Gladstone. This is a three/four star hotel and not in the town but the staff are always pleasant and the rooms comfortable. I get looked after as a platinum member.

Business - 03/12/2019 TripAdvisor review
« Quality of Meals declining »

On my most two recent stays I have found the quality of the food to be declining. Firstly I ordered a premium steak and chips, the chips where disgusting, like they were cooked in month old oil. I raised this with the staff at the time and their only response is they are fresh. No other suggestion or consideration offered by staff then or on checkout when I also raised the issue. My last stay ordered another steak with veges and salad, no potatoes. All I got was the steak and veges, no salad, when raised on check out there was no response. Breakfast is also declining with bacon and savory mince siting in a bowl or oil. Despite this rooms are large and clean and staff generally helpful.

Tania Families - 28/11/2019 Confirmed reviews ALL
« Reasonably Satisfied »

Good room, Good restaurant good size meals. Curtains didn't stop enough light. Shower wasn't to easy to use if you didn't us overhead shower rose.

Jennifer W. Couples - 23/11/2019 Confirmed reviews ALL
« It was great. »

It is our second stay in Gladstone and both times with Mercure. We think our room was great, spacious, clean and a good sized bathroom. Plus it is very convenient position wise in town, and we have our choice of dining.

Business - 21/11/2019 TripAdvisor review
« Lift not working »

The only lift has been out of service for 2 weeks and will not get fixed for another 4 weeks?? Why do they not get someone to fix it. Parts can fly around the world in a few days. They obviously do not care about service!!

Anonymous Business - 20/11/2019 Confirmed reviews ALL
« Ok »

Stayed before, all ok, good check in, lift was not working, (needed the exercise anyway)

Krystal Families - 20/11/2019 Confirmed reviews ALL
« Very comfortable staff were very accommodating »

We were just passing through, but the rooms were big, cleaning comfortable Only thing was the lift was out of order both times we stayed in the same week not sure why it takes so long to fix it. It wasn’t always easy carrying kids and bags up and down stairs.

Trevor H. Families - 20/11/2019 Confirmed reviews ALL
« Overnight travel stay »

We had driven from Brisbane, arrived and checked in, room was clean neat and well appointed. being able to go to the restaurants within the motel was convenient and the food was good.

Peter R. Couples - 20/11/2019 Confirmed reviews ALL
« Lift out of action and no porter service »

Staff in evening restaurant were very helpful and sympathetic that we couldn’t eat all our meals , both cold. We were only charged for our drinks which we appreciated. Breakfast staff could lift her game a bit, but our transport officer to the ferry terminal was fantastic with a short tour of Gladstone and a lot of information shared.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to tell us about your experience at the Mercure Gladstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am disturbed that we did not offer to assist with your luggage upon arrival or prior to checkout given the fact that the lift we not working. Moving forward I envisage ourselves to be a five star property and as such need to be looking at these aspects to go above and beyond guests expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Conley General Manager

Wendy W. Business - 20/11/2019 Confirmed reviews ALL
« Awesome »

Lovely staff, lovely room

Anonymous Business - 20/11/2019 Confirmed reviews ALL

All good

Luke P. Business - 20/11/2019 Confirmed reviews ALL
« Mr P. »

Hotel was good, a little dated and broken lift for the length of our stay, but staff were very helpful and friendly.

Anonymous Business - 20/11/2019 Confirmed reviews ALL
« Was a good stay »

Was a good stay

Simon D. Families - 19/11/2019 Confirmed reviews ALL
« Very comfortable - nice hotel - spacious room »

Friendly staff, nice size room with divider for extra family member - good breakfast.

Rob S. Business - 19/11/2019 Confirmed reviews ALL
« efficient, always a pleasure »

excellent. The only thing I would say is that we stay at the same hotel every week or two and the food does not change. The menus are pretty constant. I believe they are looking to update the menu shortly.

Steven C. Business - 19/11/2019 Confirmed reviews ALL
« Just a normal business trip stay »

OK, nothing outstanding, but not disappointing either - what I have come to expect

Brett H. Business - 19/11/2019 Confirmed reviews ALL
« good »

good but got a bad steak at the restaurant

Don Business - 17/11/2019 Confirmed reviews ALL
« Comfortable stay. Great staff. »

Comfortable, clean room and facilities. Very friendly and professional staff.

Craig Business - 15/11/2019 Confirmed reviews ALL
« ok »

I wish you had the lifts fixed

Sandra A. Families - 15/11/2019 Confirmed reviews ALL
« Love staying here »

Had great time. Just a shame the lift was out of commission. However they put us on the 2nd floor so my 82 year old mum didn’t have to walk up many steps.

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