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ibis Styles Luzern City Hotel 3 stars

Customer review rating 4.0/5 3,008 reviews

ALLSAFE approved hotel

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ibis Styles Luzern City
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+ 13 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the middle of the city of Lucerne

  • Escape Room game in hotel (charges apply)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 luzern
switzerland

Tel: +41414184848

Fax: (+41)41/4184818

Check-in from 15h00

Check out up to 12h00

  • By plane

    ZURICH AIRPORT At 66km / 41.01 miles

  • By train

    LUZERN At 1km / 0.62 miles

  • By train

    LUZERN SGV At 1.5km / 0.93 miles

GPS :47.056835, 8.311907

Hotel services

BAR Non contractual photo

Take a moment to relax with a drink and a light snack.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 115 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 115 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • French
    • Spanish
    • English
    • German
    • Portuguese
    • Italian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 240 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Our guest reviews for
ibis Styles Luzern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,008 reviews

TripAdvisor Rating 3.5/5

1,080 reviews

Great location

Customer review rating 5.0/5

Anonymous Families - 12/10/2021 Confirmed reviews ALL

Very friendly and very helpful

Well located and simply a good hotel

Customer review rating 4.0/5

Danny Families - 11/10/2021 Confirmed reviews ALL

This Ibis Styles hotel in Luzern offers exactly what we were looking for. It is in the city center and only 10 minutes walk from central station. The rooms are quite spacious, which was practical for us with a young son (<1 year). The hotel placed a baby bed before our arrival in the room which was much appreciated. The beds are good and the breakfast was all you could ask for. Sandwiches, cheese, meat, yoghurts, croissants, cakes/muffins, vegetables, muesli, egg (boiled and scrambled), tea, coffee, and multiple juices. The staff was very friendly and quick in helping. It is rather popular for travel agencies, hence it might be crowded with touring car tourists during breakfast. Also don't expect a five star suite, as it is an Ibis hotel, but I think this is definitely good value for money and we would come here again when visiting Luzern.

Good location and quit rooms

Customer review rating 4.0/5

Sulaiman A. R. Couples - 10/10/2021 Confirmed reviews ALL

Every thing was fine with me and had no issues except one thing is the room had no fridge which is difficult for some one who is traveling from outside and needs to store some stuff in the fridge

Old forniture

Customer review rating 2.0/5

Anonymous Business - 10/10/2021 Confirmed reviews ALL

My experience wasn‘t soo good. Room with moquette was smelling of smoke. I had to change room. The door of the bathroom was so old that it was broken at the edge. Also the other room was smelling bad. This ibis needs a bit of rennovation. There isn‘t something to hang up a coat. The comò of plastic was dirty. The chair of plastic was dirty. The capoboard doesn’t fit with the style of the hotel. The toilette has the wc dirty like the water stays for days firm. It really need a renovation! The employees were very nice.

Well located, Big, Comfortable room

Customer review rating 4.0/5

Suneetha Couples - 04/10/2021 Confirmed reviews ALL

Centrally located and within 10mins walking distance to chapel bridge and old town. Big, Comfortable room with mordern decor. Breakfast selection was mediocre at best.

Dear Suneetha, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us. Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Lucerne. Sincerely, S. Samil Benli - General Manager

Good location

Customer review rating 4.0/5

Paul Couples - 03/10/2021 Confirmed reviews ALL

We had an enjoyable stay at the Ibis Styles Lucerne. Conveniently located in the heart of Lucerne and we were given a good size room with a balcony. The bed was hard which was the only thing we could say that wasn't to our liking but otherwise we thoroughly enjoyed our stay. The breakfast offered a good selection and the reception staff were also very helpful and friendly.

Dear Paul, Thank you very much for staying with us and for sharing your experiences. It makes us truly happy to read, that you were satisfied during your stay except our beds. We are currently planning to replace them and hope we can realize it soon. A special thanks also for the compliments to our team which we much appreciate. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager
Customer review rating 5.0/5

Fritz S. Solo - 28/09/2021 Confirmed reviews ALL

Was welcomed extremely friendly by the lady at reception. Nice room with big balcony. Unfortunately I stayed only one night.

Dear Fritz S., Thank you so much for your lovely review which we appreciate. I'm happy to hear you enjoyed your stay with us and the assistance of our staff. It's nice to hear you described them as very friendly. I will pass your compliments on to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

A big +

Customer review rating 5.0/5

Markus Solo - 23/09/2021 Confirmed reviews ALL

Very friendly and helpful staff who take their time for explanations and providing information about the hotel and surroundings. Very satisfied with the service and the initiative to minimise roomservice and cleaning (which in my case would have only resulted in making up the bed). The location is in a nice and quiet area yet close to shops, the lake and sights.

Dear Markus, It's a real pleasure to see your compliments to our staff and services. We thank you very much for sharing this with us. We hope that you've also enjoyed your time in our beautiful city and look forward to welcome you again in our hotel. Hopefully very soon. Best regards and greetings from Lucerne, S. Samil Benli - General Manager

Amazing rooms, clean, great staff hospitality

TripAdvisor rating 5.0/5

116amir 23/09/2021 TripAdvisor review

The staff was great specially Sara at the front desk Breakfast was delicious Rooms are very clean Location is exquisite a few minutes exactly eight minutes from the central station The overall stay was very nice

Dear 116amir, Thank you very much for staying with us and for sharing your compliments to our Team Leader Sara. It makes us truly happy to read, that you had a nice stay and enjoyed our breakfast buffet. Hopefully you had also had a wonderful time in our beautiful city. We all look forward to welcome you very soon again. Sincerely, S. Samil Benli

A disappointment

Customer review rating 2.0/5

Rod Business - 06/09/2021 Confirmed reviews ALL

I am a long time user of IBIS and a fan of its value for money hotels. However given its name of "Styles" i was expecting something interesting and innovative. Instead this feels like a warmed-over old hotel with nothing particular to recommend it.

Dear Rod, Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I'm very sorry to hear that you were disappointed with your stay with us. Please allow me to express my sincerest apologies. I understand your concern and we already plan to refurbish our rooms for more convenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager

Next to the city.

Customer review rating 4.0/5

Anonymous Families - 05/09/2021 Confirmed reviews ALL

Easily found but no parking. The personnel were friendly. The only thing that I'm not satisfied is the sofa bed. We sensed the springs of the sofa bed.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. I am happy to see that you were happy with the assistance of our staff. At the same time, I apologize for the inconvenience with the Sofa bed, which we are planning to change. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Super

Customer review rating 5.0/5

Marcin Families - 30/08/2021 Confirmed reviews ALL

Ser gut

Dear Marcin, Thank you once more for your perfect review which we appreciate. We are delighted you found our staff helpful and friendly during your stay with us and for the services we offered you. We look forward to welcoming you back when next visiting Lucerne, Best Regards, S. Samil Benli - General Manager

A great experience at Ibis

Customer review rating 4.0/5

Muriel C. Friends - 29/08/2021 Confirmed reviews ALL

Centrally located , easy 10 min walk to train station,cafes and restaurants.. Great breakfast which included both hot and cold items.Room size was good enough for 2 guests .. Only issue I noticed was the Ac cooling was not great.

Dear Muriel C., Thank you very much for nice review which we much appreciate. We are delighted you found our hotel and services suitable to your needs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Good Location, Excellent Service, Facilities need Refurbishing

Customer review rating 3.0/5

K. Couples - 23/08/2021 Confirmed reviews ALL

+ Excellent Service + Very Friendly and Helpful Staff - Rooms need refurbishing especially the walls and flooring and really dirty - AC was not working one night which caused some discomfort

Dear K., Thank you for taking the time to share your feedback and your compliments to our staff & service. While I wish you had a much better experience with our rooms, it is feedback like this that we learn from and use to improve. Please accept here my sincerest apologies for the inconveniences encountered. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, S. Samil Benli - General Manager

It was just ok

Customer review rating 3.5/5

Alastair E. Couples - 23/08/2021 Confirmed reviews ALL

Checkin was fine, room was a little shabby and not the upgrade we hoped for as gold members which was surprising as the hotel did not seem busy. The shower bracket was not strong enough to hold the shower head when turned on so had to hold it. The breakfast was fine.

Dear Alastair e., Thank you very much for staying with us once more and for sharing your experiences. I am sorry to see that you were not full satisfied during your stay. Concerning Upgrade, i am happy to inform you that we made it for you from a queen size bed room into a king size bed room. Please apologize, if this didn't cover your expectations. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Well located but old rooms

Customer review rating 1.0/5

Jeanette Couples - 22/08/2021 Confirmed reviews ALL

We spent 1 night there. Asked for a higher floor and was given a room on the 4th floor with a bad smell a lot of broken tiles in the bathroom. Room was changed for us but still expected better from ibis. I have previously stayed at ibis hotels but this one is definitely the worst :(

Dear Jeannette, Thank you for taking the time to tell us about your experience. I really am sorry that our rooms did not meet your expectations; please allow me to express my sincerest apologies. I am very grateful for constructive feedback like yours – it helps us to bring the hotel another step forward. I am well aware of the issues an old building like ours brings with it and an extensive renovation project is currently in the planning. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours Sincerely S. Samil Benli - General Manager

The location is amazing. The staff was really kind and attentive since the beginning.

Customer review rating 5.0/5

Sharon C. Business - 21/08/2021 Confirmed reviews ALL

I was the for work and everything was great. The room was just right, the hotel is close to everything and easily accessible

Dear Sharon C, A big thank from all of us for this great rate and nice review. We are happy to hear that you appreciated our convenient central location and also the assistance of our staff. Thank you again for sharing your lovely words, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Well located

Customer review rating 4.5/5

Mnmom Families - 16/08/2021 Confirmed reviews ALL

Family of 4 on holiday. Breakfast was great. Kids would have preferred a non pull out bed.

Dear MNMom, Thank you very much for staying with us and for sharing your lovely experiences. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. Hopefully you enjoyed our beautiful city as well and will visit us again. We all hope for it. Sincerely, S. Samil Benli - General Manager

Trip in Luzern

TripAdvisor rating 3.0/5

Francois L 31/07/2021 TripAdvisor review

+ Big room + Personal (use French too) + Situation in the city - little step between bedroom and bathroom - light in the bedroom - no harmonisation in welcome drinks in Accor group - Temprature right (32° C)

Bonjour Francois L, Nous vous remercions de l'avis que vous avez laissé sur Tripadvisor. Je suis ravi de savoir que vous avez apprécié notre emplacement central et l'assistance de notre personnel. En même temps, je voudrais m'excuser car vous n'étiez pas entièrement satisfait de l'équipement de la salle. Nous espérons vous accueillir à nouveau très bientôt et vous offrir un meilleur séjour que celui-ci. Meilleurs Salutations, S. Samil Benli - Directeur

Great and affordable place in Lucerne

TripAdvisor rating 4.0/5

et3rn4lw1nd 20/02/2020 TripAdvisor review

Great place and comfortable! The price is also affordable compare to other big hotels in Lucerne. The only problem is only the shower water temperature is not consistent, sometimes it become very very hot.

Dear et3rn4lw1nd, Thank you very much for your review and your lovely words on Tripadvisor. I am happy to see that you were satisfied with our services provided. We will check the issue with the water temperature immediately and solve this issue. Hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

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