Hotel - ibis Styles Luzern City
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Luzern City Hotel

3.5/5 1,042 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking  (Nearby)
  • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

ibis Styles Luzern City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LÖWENSTUBE 26 m2 2 m 10 6 6 6 0
HOFSTUBE 32 m2 2 m 15 10 10 10 0
ZUNFTSTUBE 32 m2 2 m 15 10 10 10 0
ZUNFTSTUBE & HOFSTUBE 64 m2 2 m 40 20 20 25 0
WEYSTUBE 73 m2 3 m 60 20 20 30 0
LUZERNER STUBE 97 m2 2 m 60 20 20 30 0
KOLPINGSAAL 166 m2 3 m 160 30 50 75 0
KOLPINGSAAL & WEYSTUBE 240 m2 3 m 240 50 50 120 0
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 115 rooms
  • 100% non-smoking hotel
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 ALL Rating 2,398 reviews

Our guest reviews for
ibis Styles Luzern City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,042 reviews
Ko Business - 10/02/2020 Confirmed reviews ALL
« Pleasant and effective »

This was our 4th time at Ibis in Luzern. We are satisfied with the accommodation and breakfast. We will be back in September.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KO, We very much appreciate your lovely comments to your recent stay. It's a pleasure to know that you enjoyed your stay and will visit us again in September. Look forward to it. Sincerely, S. Samil Benli - General Manager

John Couples - 07/02/2020 Confirmed reviews ALL
« It was very relaxing. »

Everything was fine, probably above our expectations. We had checked in online so all was ready for us when we arrived. Reception staff very pleasant and provided useful local information. The room was clean and of a good size. Added bonus was tea and coffee making facility which we don't usually find in continental European hotels. Housekeeping was excellent during our 5 night stay. We enjoyed the breakfast each morning. The hotel was in a good location close to all public transport options. All in all, a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. We are glad to see that we could exceed your expectations. We also hope, that you've enjoyed your time in our beautiful city. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Raisha H. Couples - 04/02/2020 Confirmed reviews ALL
« Satisfied »

It was good but could have been better if room space was more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raisha H., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. We are happy to see that your had generally a comfortable stay and hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

David P. Business - 04/02/2020 Confirmed reviews ALL
« very nice hotel »

Located in the best place. clean and comfortable. enjoyed our stay. stuff was very cooperative and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David P., We thank you very much for your lovely words to our staff & hotel services. I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Lucerne. Best regards, S. Samil Benli - General Manager

Anonymous Couples - 03/02/2020 Confirmed reviews ALL
« Unclean linens »

The moment we lied on the bed when we checked in, my wife felt her body itches all over. As for me, I started getting running nose and my nose was also itching. Both of us suffered allergic reactions due to the unclean mattress and bed linen. We couldn't stay a minute longer and had to immediately check ourselves of our the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,, Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I'm very sorry to hear that you were disappointed with your stay with us. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures with our external laundry partner to address the problem. Kindly accept as compensation of your stay in the form of a 2000 Member Points which has a value of 40 Euros an can be used for another stay in our group. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Styles. Please do not hesitate to contact me during your next visit. Sincerely, S. Samil Benli - General Manager

Stephanie P. Couples - 01/02/2020 Confirmed reviews ALL
« Wonderful »

The room was amazing with a lovely balcony and seating area. Breakfast was good and the staff were lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie p., What a great pleasure to read your lovely words to our hotel & staff. Thank you very much for sharing this with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Vary Couples - 29/01/2020 Confirmed reviews ALL
« Unsatisfied »

Good day all...just wanted to let u know my experience staying with u... There was no dustbin in our room... When we went to the reception, the girl in charge seemed not bothered and said there is nothing she could do and gave us some plastic bags... That was still okay... However I was disappointed that our complaints were not registered... No dustbin was given to us the next day either untill we asked from the counter again.. We also asked for some fork and they said it was not possible...Overall I'm not happy with the service provided taking into consideration that nothing is cheap at Switzerland ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vary, Thank you very much for sharing your experience with us. Please accept my sincerest apologies for any inconvenience you encountered. I do appreciate your feedback, which is most valuable to us. All our staff give their best daily to provide the best customer experience. Your experience is definitely an exception. You can be sure, that we will act immediately to avoid such issues in the future. Once more, I kindly ask you to accept my apologies and hope to serve you better at the nearest future. Sincerely, S. Samil Benli - General Manager

Aks Couples - 27/01/2020 Confirmed reviews ALL
« Comfortable hotel that is walking distance from the old town. »

I was given a relatively large room on a high floor with a balcony, so I was very happy with that. Breakfast selection was also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AKS, I am very happy to see your satisfaction with the size of our rooms as well as with the variety of our breakfast buffet. We all thank you very much for sharing this with us and look forward to your next visit. Sincerely, S. Samil Benli - General Manager

R M. Business - 25/01/2020 Confirmed reviews ALL
« Superb Stay »

Was so very well welcomed by the whole staff. It’s so nice to experience such welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R M., Thank you for the great review of our hotel! It was a real pleasure for me to meet you again. If you plan to visit Lucerne again, we will be very happy to see you in our hotel. Best Regards, S. Samil Benli - General Manager

Mithilesh K. Families - 25/01/2020 Confirmed reviews ALL
« it was good »

room clean, specious. But not satisfied with Breakfast. after the several request not get Indian break fast. Reception staff was very nice, well Behaved and bioinformatic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mithilesh k., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Please note, that we will check our breakfast buffet again and make the necessary improvements. We hope to see you again very soon. Sincerely, S. Samil Benli - General Manager

Anonymous Business - 13/01/2020 Confirmed reviews ALL
« super »

super

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, What a great pleasure to see your satisfaction with our hotel & services. We all thank you very much for sharing your experience with us and hope to welcome you again. Sincerely, S. Samil Benli - General Manager

Rd Business - 10/01/2020 Confirmed reviews ALL
« Comfortable, friendly staff, but decor is tired and needs a refresh »

Stayed one night on business. Comfortable night and friendly staff. Only downside was the decor that looks like it hasn't been updated in 20 years. Have experienced better for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RD, Thank you for the lovely words to our staff as well as for your feedback concerning the decor of the rooms. We are aware of this issue and are currently working on a renovation project. Hopefully we will realize this soon and will make your next stay more pleasant than this one. Sincerely, S. Samil Benli - General Manager

Alice Families - 27/12/2019 Confirmed reviews ALL
« Served perfectly my needs for a central hotel close to my daughter. »

The reception was friendly, the room was satisfactory. Had good breakfasts in the morning with everything you would need. I would gladly recommend this hotel for short stays. I would have liked to have a whole figure mirror in the room. Also wasn't able to have a bath as the stopper was missing. Would and will stay again next time I visit my daughter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice, Thank you very much for your lovely words to our hotel & services and also for your recommendation. It's real pleasure for us to see that you had a wonderful stay and time. We hope to see you again very soon. Sincerely, S. Samil Benli - General Manager

Anonymous Families - 23/12/2019 Confirmed reviews ALL
« Stylish comfortable hotel »

Great location walking distance to old town, shopping centre and bus stop. Good space in the family room. Breakfast included which has good variety and my family enjoyed it very much !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also the breakfast! We work harder every day to make everyone feel home and comfortable. We wish you happy new year and hope to see you soon again very soon! Regards, S. Samil Benli - General Manager

S J. Families - 20/12/2019 Confirmed reviews ALL
« Excellent »

Good rooms Polite and extremely helpful receptionists However, the part of food which is vegetarian in the breakfast should be clearly mentioned

Our hotel has responded to the review
Our hotel has responded to the review

Dear S J, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely and honest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We all wish you a happy new year. Sincerely, S. Samil Benli - General Manager

Couples - 20/12/2019 TripAdvisor review
« Location! »

Nothing special about the hotel, as mentioned by many others before, it is a bit dated. But it worked just fine for us, friendly and helpful staff and everything worked. The location of the hotel is very good and most attractions are within easy walking distance. We will stay at the Ibis Styles again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mikelN3582ZG, Thank you for choosing and reviewing our hotel. I'm happy to hear you appreciated our central location also our friendly staff. We look forward to your next visit and wish you all the best for the new year. Best Regards, S. Samil Benli - General Manager

Ms. N. I. M. R. Couples - 18/12/2019 Confirmed reviews ALL
« We had a great stay »

We love the cosy room. The bathroom size is decent and we love the breakfast. We do appreciate that the hotel gave us transportation card for sightseeing and boat ride around Luzern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nanie Idayu Mohd R., What a great review of our hotel. We very much appreciate your lovely words. We are also very happy to see that you've enjoyed your time in Lucerne. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you a wonderful new year. Sincerely, S. Samil Benli - General Manager

Simon H. Families - 17/12/2019 Confirmed reviews ALL
« Great »

Excellent hotel in almost every way. However, the spare bed in the family room has a mattress where you can feel every spring. Very uncomfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear simon h., Thank you for the great review of our hotel. We are very happy to see that you enjoyed your stay except the spare bed which we will kindly check. We hope to see you again very soon. We wish you all a Merry Christmas and a happy new year. Sincerely, S. Samil Benli - General Manager

Anonymous Couples - 17/12/2019 Confirmed reviews ALL

Nice hotel, good location, very helpful staff in lovely city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel as well as for the compliments to our staff & location. We are very happy to see that you enjoyed your stay and hope to see you again very soon. We wish you all a Merry Christmas and a happy new year. Sincerely, S. Samil Benli - General Manager

Keith Solo - 15/12/2019 Confirmed reviews ALL
« It was a good place to stay at for not too bad a price »

I arrived in Luzern and caught the number 1 bus from just outside the railway station from stand B. You go to Lowenplatz stop (3rd stop) It is also the same place you need to get off for the Lion monument. Anyway way back slightly passed the library and you will see the Ibis Styles sign. Takes about 1 minute from the bus stop. Check in was quick and easy. I was also given a free Luzern Zone 10 public transport ticket for my stay. A great start. Onto the room. It was unfortunately 2 single beds and not a double bed but as I was on my own, that was not a problem. The room could have done with a carpet though instead of a laminate floor. The bathroom was large and had all the amenities expected. Due to it being an Ibis Styles, breakfast was also included. The usual cold breakfast items on offer together with eggs, small anemic sausages and bacon. So bacon sandwiches on offer. Now if only baked beans were on offer breakfast would have been so good. All in all a decent place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, We very much appreciate your positive and also informative review concerning your stay at the ibis Styles Luzern City. It's so nice to see that you had generally a comfortable stay in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you Merry Christmas and a happy new year. Sincerely, S. Samil Benli - General Manager

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