Novotel Wien Hauptbahnhof

Information message

Novotel Wien Hauptbahnhof 4 stars

Customer review rating (ALL Rating) 4.8/5 1,055 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • ALLSAFE certified hotel - for a safe stay

  • Hotel Office 09:00-17:00 - book your home office surroundings change

  • Top-equipped, spacious event area with space for up to 400 people

  • Fitness & spa area on floor 19 with a fantastic view on rooftops of Vienna

  • Modern City Hotel right at Vienna Central Station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Wien Hauptbahnhof

Canettistrasse 6, Garage Karl Popper Str 4
1100 Vienna
Austria

Telephone +43 1 90922660

Fax +43 1 90922661222

Contact email

  • ALL INTERNAT BUSLINES:  HAUPTBAHNHOF

  • U1:  U1 HAUPTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12 miles

  • By train

    HAUPTBAHNHOF At 0km / 0 miles

GPS:48.18572, 16.37914

Companies

  • A1 0 km / 0 mi
  • ANDRITZ 5 km / 3 mi
  • BMF 0 km / 0 mi
  • BOEHRINGER 5 km / 3 mi
  • COCA COLA 5 km / 3 mi
  • ERSTE BANK 0 km / 0 mi
  • GAZPROM 1 km / 0 mi
  • LUKOIL 1 km / 0 mi
  • MAGNA 5 km / 3 mi
  • MICROSOFT 5 km / 3 mi
  • OEBB 0 km / 0 mi
  • PORR 1 km / 0 mi
  • RHI 5 km / 3 mi
  • WIFO 0 km / 0 mi
  • WKO 0 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THE FLAVE OF VIENNA

Experience gourmet Vienna at THE FLAVE - from modern haute cuisine to Austrian delicacies. Enjoy à la carte or the convivial Share & Eat in the urban living room with colorful tiles and an airy atrium.

Your meetings and events

Over 6 m high Congress Hall with a 24 m² large and modern event technology offers space for 400 people on 528 m². Another 7 seminar rooms with daylight and innovative concepts make it ideal in Vienna. Open design with mobile lounge furniture and an experience foyer - the INSPIRED meeting rooms promote creativity, create success experiences and contribute to environmental protection.

Room descriptions and layouts

8 

meeting rooms

From 1 to 220 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Sleep on clouds in Novotel Wien Hauptbahnhof. Our 266 soundproofed rooms and suites have air conditioning and innovative Live N Dream beds. For relaxation and sweet dreams in the Danube metropolis.

Our guest reviews

Our guest reviews for
Novotel Wien Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,055 reviews

TripAdvisor Rating  4.5/5  873 reviews

Certificate of excellence 2022

Great location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Fast check in and check out.

Dear Tomislav, Thank you very much for your visit, for the positive feedback but also for the critical hints. I sincerely apologize for the inconveniences. Please be assured that we will discuss this internally and will readjust here. It would be our pleasure to welcome you again if you are going to Vienna for another time. Kind regards Nathalie Manager Social Media & Guest Reputation

Customer review rating 4.5/5

Pete Business - Confirmed reviews ALL

Very efficient

Dear Peter, Thank you very much for your visit and for this fantastic review. We are very happy that you were satisfied with our hotel and our service and that you could completely enjoy it. We hope that you will visit us soon again! Kind regards Nathalie Manager Social Media & Guest Reputation

Some problems with electrical noise in the room.

Customer review rating 4.5/5

Ralph S. Business - Confirmed reviews ALL

Some problems with electrical noise in the room. There was a pretty annoying Buzz at night coming form the electrical distribution panel in the room. The Service could also be improved at the Check-In/Out (none at the Priority Desk) and the Cafe.

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay. I sincerely apologize for the inconveniences which occurred. Our technical department has checked the electricity again in this room. We hope that you will visit us soon again and that we can show you our perfect service again. Kind regards Nathalie Manager Social Media & Guest Reputation

Handy and cozy

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I enjoyed so much my stay at Novotel. The room was very clean and silent. The location was perfect. Close to the station, close to the office, close to the center. I think it couldn’t be better. The Staff was very helpful and the breakfast was very good. I can’t recommend this hotel enough.

Dear Lucia, Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Kind regards Nathalie Manager Social Media & Guest Reputation

Excellent stay

Customer review rating 5.0/5

Maxvilano Couples - Confirmed reviews ALL

A very friendly staff with a very good location. The breakfast is above the Novotel standard. O recommend it.

Dear Max, It was our pleasure to welcome you as our guests at the Novotel Wien Hauptbahnhof. Thank you very much for the fantastic feedback and for the recommendation. We are very happy that you were satisfied with our hotel and our service, especially with our breakfast. We hope that you will visit us again if you are going to Vienna for another time and that your next stay will be as pleasant as the previous one. Kind regards Nathalie Manager Social Media & Guest Reputation

Feeling home….

TripAdvisor rating 5.0/5

holgerg859 TripAdvisor review

It’s our 6-7 Stay in this hotel. The service is great good helpful stuff (reception and bar!!) and nice spa with a view. I want to thank for the upgrade the stay before. The person from the check in was reacting great - after we had a little issue in the room we got. The bedding for our kids where not arranged… so he apologised for the inconvenience and upgrade us… - we appreciate the fast and uncomplicated reaction of the employee. Great 👍 - we definitely find our place when coming to Viena. See you soon and thanks…

Dear Holger, Thank you for staying with us again at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guests. We are very pleased that you are feeling home and enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Kind regards Nathalie Manager Social Media & Guest Reputation

Great location, good value

Customer review rating 4.5/5

Niamh Families - Confirmed reviews ALL

We stayed one night with two children in a shared room. Room size was good even with sofa bed made up and beds were very comfortable, though duvet on sofa bed was ever so slightly too narrow for my 10 and 12 year olds sharing. Room was spotlessly clean and the shower was fantastic. Friendly service, great location if travelling through Wien Hbf. Very close to Belvedere Palace and a super playground at Helmut Zilk park if travelling with kids.

Dear Niamh, It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay and for this fantastic feedback. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us again if you are going to Vienna for another time. Yours sincerely, Nathalie Manager Social Media & Guest Reputation

Great Location

Customer review rating 4.0/5

Adrian Families - Confirmed reviews ALL

Location is great, meters away from central train station. Airport is less than half an hour train ride, tram to city in under twenty minutes. Clean modern hotel. Two of the elevators were not working and waiting times were frustrating. Breakfast and parking prices on the high side, but otherwise a top hotel especially for families in need of bigger rooms. Will use again for sure.

Dear Adrian, It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback and please excuse the inconveniences regarding the elevators. Since we had a water damage, two of three elevators could not be put into operation for safety reasons and unfortunately the spare parts were not available for a while. But now everything is working again. We hope to welcome you soon again and send kind regards from Vienna, Nathalie Manager Social Media & Guest Reputation

Customer review rating 4.0/5

Sandy N. Solo - Confirmed reviews ALL

Convenient hotel ready when I needed it in semi emergency. Very satisfactory

It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We hope that you will visit us soon again and that your next stay will be as pleasant as the previous one. Yours sincerely, Nathalie Manager Social Media & Guest Reputation

good stay, clean rooms, nice staff

Customer review rating 5.0/5

Paula V. Business - Confirmed reviews ALL

Our Management is very satisfied with service received at Novotel.

Dear Paula, Thank you very much for this fantastic review! We are very happy that your management is very satisfied with our hotel and our service and that they could enjoy their stay. It would be our pleasure to welcome them soon again! Have a nice weekend and kind regards from Vienna, Nathalie Manager Social Media & Guest Reputation

Well located

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

Nice hotel but unexperienced members of staff.

Dear Tonia, It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof. Thank you very much for taking the time to review your stay, for the positive feedback but also for the critical hints regarding our reception staff and the empty/missing sanity gel in the gym/spa area. I am very sorry to read that you had the impression that our staff is unexperienced. We kindly take note of this and will discuss it internally. Please excuse the inconveniences regarding the sanity gel in the gym/spa area. I have already forwarded it to the housekeeping team. Please allow me to inform you that we offer some beauty products in our higher room categories. But if you need something the next time, please do not hesitate to contact our reception team. We would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Nathalie Manager Social Media & Guest Reputation

Clean, friendly, convenient

Customer review rating 5.0/5

Eric N. Families - Confirmed reviews ALL

Fantastic hotel, perfectly located, immaculately clean, great amenities, and superbly clean!

Dear Eric, It was our pleasure to welcome you and your family at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We hope that you will visit us again and that your next stay will be as pleasant as the previous one. Yours sincerely, Nathalie Manager Social Media & Guest Reputation

Always a good stay

Customer review rating 5.0/5

Sts. Solo - Confirmed reviews ALL

Located next to Vienna Central Station, which is a good starting point to discover the many attractions of the city. Hotel is very clean, it has comfortable rooms and very friendly staff.

Dear Steve, It was our pleasure to welcome you again as our guest at the Novotel Wien Hauptbahnhof. Thank you very much for the positive feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. We hope that you will visit us soon again! Yours sincerely, Nathalie Manager Social Media & Guest Reputation

Convenient location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Rested here before taking the night train. It did the job. Took a little too long to complete the check-in.

Dear Andrada, Thank you very much for taking the time to review your stay, for the positive feedback but also for the critical hint regarding the check-in which we will discuss internally. We would be very pleased to welcome you soon again! Yours sincerely, Nathalie Manager Social Media & Guest Reputation

Novotel Wien Hauptbahnhof

TripAdvisor rating 5.0/5

Pathfinder727670 TripAdvisor review

Spotless Cleaning property. Great location. Very helpful staff. I needed to locate a testing place on a Saturday for my return flight to the USA and the front desk was extremely helpful in finding a location and printing out my test results for my flight home.

It was our pleasure to welcome you at the Novotel Wien Hauptbahnhof! Thank you very much for the positive feedback. We are very happy that you could enjoy your stay and that you were satisfied with our hotel and our service. My team and I would be very pleased to welcome you again if you are going to Vienna for another time. Kind regards Nathalie Manager Social Media & Guest Reputation

Wonderful place

TripAdvisor rating 5.0/5

150vladimirl TripAdvisor review

Without much hesitation, my choice fell on Novotel, this network is not the first time pleases me with its service, new rooms, polite staff, delicious breakfasts. I spent two weeks in Austria and chose four-star hotels, your hotel is above all praise, you are in 1st place.

Thank you very much for taking the time to review your stay and for this wonderful feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I would be very pleased to welcome you again if you are going to Vienna for another time. Yours sincerely, Heike Fehrmann General Manager

Very Good stay with great location

TripAdvisor rating 5.0/5

SujayK76 Couples - TripAdvisor review

We had a stay at Novotel Vienna Hauptbahnhof, It was a grea experience with a good quality of rooms and a great location. I would highly recommend this for tourists who all looking for great connections for all the tourist attractions.

Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof and for the fantastic feedback. We are very happy that you were satisfied with our hotel and our service and that you could enjoy your stay. My team and I hope that you will visit us soon again! Yours sincerely, Heike Fehrmann General Manager

Excellent hospitality... Great choice...

TripAdvisor rating 5.0/5

Jet00080741508 TripAdvisor review

Great stay in Vienna!!! The hotel new, clean and next to everything. The staff was very helpfull to everything you maybe need and very polite. The beds was extra comfort,even the kids sofa. The bathroom very clean and great size. The view from the room was fantastic, also from the gum and spa in 19th floor.A/C works fine. The breakfast dining room was clean and very pleasant, with big variety of choice. Very good and fresh products. Excellent value for money choice. Thank you for making our accommodation unforgettable.!!!

Dear Jet00080741508, thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. All the best regards from Vienna Heike Fehrmann General Manager

Short stay in Vienna

TripAdvisor rating 5.0/5

CRoll54 TripAdvisor review

Having arrived by train it was lovely to find hotel just 2 minutes away. Also very handy to get anywhere in the the city and beyond. Hotel very modern and clean with added bonus of sauna . Staff excellent

Thank you very much for that excellent review which we will also kindly forward to our staff. We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again. Yours sincerely, Thomas Wacker General Manager

Novotel Vienna Main Station

TripAdvisor rating 5.0/5

PeNor Business - TripAdvisor review

Excellent location right next to the main Vienna railway station. The hotel is fairly new and has excellent facilities that include a good restaurant, good bar, great rooms and a good view of the city from the top floors. Internet easy and good speed. Main asset - the very professional and friendly staff.

Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, Thomas Wacker General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby