Mercure Paris Gare du Nord La Fayette Hotel 3 stars

Customer review rating 3.9/5 2,198 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Paris Gare du Nord La Fayette Hotel
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+ 16 Services

Hotel extras

  • 200m from Gare du Nord and Gare de l'Est, RER direct to Roissy CDG airport

  • Rooms with balcony on 7th floor, stunning views of Paris! (on request)

  • Breakfast tray of your choice to eat in your room or breakfast room

  • Room service, take-out service

  • Hotel labeled ALLSAFE by Bureau Veritas

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AMPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Mercure Paris Gare du Nord La Fayette Hotel

175 rue la Fayette
75010
paris
france

Tel: +33144898910

Fax: (+33)1/40360030

Check-in from 12h00

Check out up to 12h00

  • FROM GARE DE LYON :  65 GARE DU NORD

  • FROM GARE ST LAZARE :  26 GARE DU NORD

  • FROM GARE DAUSTERLITZ :  5 GARE DU NORD

  • FROM GARE MONTPARNASSE :  4 GARE DU NORD

  • FROM OPERA :  7 GARE DE LEST

  • FROM GARE ST LAZARE :  RER E MAGENTA

  • FROM ORLY :  RER B GARE DU NORD

  • FROM ROISSY CDG :  RER B GARE DU NORD

  • By plane

    ORLY At 24.6km / 15.29 miles

  • By plane

    ROISSY CDG At 23.1km / 14.35 miles

  • By train

    GARE DE LEST At 0km / 0 miles

  • By train

    PARIS GARE DU NORD At 0.45km / 0.28 miles

GPS :48.8799, 2.35939

Your meetings and events

The 65 m2 La Fayette meeting room will welcome all of your events. Modular into U, theatre or island layouts, it uses space breaks, and is equipped with an overhead projector, screen and paperboard. Our teams will guide you in your choice.The 35 m2 Magenta meeting room will welcome all your events. Modular in U, theatre or island layouts, it uses space breaks, and is equipped with an overhead projector, screen and paperboard. Our teams will guide you in your choice.

Room descriptions and layouts

meeting rooms

From 1 to 33 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Whatever your desires, choose the room category that you wish. Opt for the comfort of our Standard Rooms or offer yourself the experience of our enhanced comfort Privilege Rooms with Mercure details.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Classic Room - 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Privilege Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks(...)
Rooms

Our restaurants and bars

LE BAR

Non contractual photo

We can offer in-room catering with our deli partners, and in jars 24/7.

Our guest reviews for
Mercure Paris Gare du Nord La Fayette Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,198 reviews

tripadvisor

TripAdvisor Rating 3.5/5

653 reviews

proximity to Gare du Nord; super staff; price/value okay for the rooms

Customer review rating 3.9/5

Ulrike Solo - 03/11/2020 Confirmed reviews ALL

I really like the staff; not just because of the warm welcome, but because of all the effort they make - before and ever since Corona - to comfort each guest.

Dear ULRIKE K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience as usual, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nayad ISSA Front Desk

Good stay . But parking issues

Customer review rating 3.9/5

Fred K. Couples - 26/10/2020 Confirmed reviews ALL

Very nice staff. Good customer service. Fantastic . Will come again because of the staff. Worried about parking though.

Dear FREDERICK K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team, they will be glad to know your comments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolina Reception

Good location and helpful stafff

Customer review rating 3.9/5

V. F. Business - 09/03/2020 Confirmed reviews ALL

Enjoyable and have returned there multiple times with different staff but always pleasant. Very convenient for meetings around town as it is close by Gare du Nord

Monsieur V., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Gare du Nord La Fayette. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel. C'est avec grand plaisir que nous vous accueillerons lors de votre prochain séjour. A bientot ! Bien cordialement, Sarah

Good location quiet room

Customer review rating 3.9/5

Melanie Families - 05/03/2020 Confirmed reviews ALL

Quiet room really comfy bed and friendly staff.great

Dear MELANIE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah

sehr schlechte Erfahrung

Customer review rating 3.9/5

T Solo - 03/03/2020 Confirmed reviews ALL

Gesendet: Dienstag, 03. März 2020 um 07:37 Uhr Von: &quot;Tibor Nagyvári&quot; <t.…> An: &quot;MERCURE Paris Gare du Nord La Fayette&quot; <h8…> Betreff: Aw: to the hotel manager Dear Sir, I insist that half the price be refunded. Such a procedure, what happens to them, must not happen. Best regards Tibor Nagyvári Gesendet: Montag, 02. März 2020 um 20:42 Uhr Von: &quot;MERCURE Paris Gare du Nord La Fayette&quot; <h8…> An: &quot;Tibor Nagyvári&quot; <t.…> Betreff: RE: to the hotel manager Dear M. N., We are deeply sorry for the incovenience towards your stay. As an apology, we can credit you 2000 points of courtesy on your loyalty card. Is it ok for you ? I’m awaiting your response. Best regards, Mr. ISSA Nayad De : &quot;Tibor Nagyvári&quot; <t.…> Envoyé : lundi 2 mars 2020 19:15 À : MERCURE Paris Gare du Nord La Fayette <h8…> Objet : to the hotel manager Importance : Haute Dear Sir or Madam, when I arrived I directly reported that the heating in the room was not working. I wanted to get a new room. The receptionist assured me that I would get a heater body. For 111 euros, I would have expected my wish to be important and not to be ignored. And especially that I don't have to freeze in the room. I got a cold and have a sore throat. It is unacceptable. I ask you to refund half of the room price. Sincerely your Tibor Nagyvári

Dear TIBOR N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare du Nord La Fayette. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. You will notice that were managing the subject together, the subject together by email at the same time. You therefore agree that we have brought you a solution We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, The direction

Location

Customer review rating 3.9/5

Jockny Couples - 03/03/2020 Confirmed reviews ALL

Location is perfect, not right opposite gard du Nord so not as noisy. Close to both RER and metro which made it perfect for us. Breakfast options were good with both hot and cold meats/breads and cereals. A nice start to the day. Rooms were clean and compact but you expect that in Paris. A big thank you to the staff. A bientot

Dear DAVID F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah

Noisy and bright

Customer review rating 3.9/5

Miguel M. Business - 02/03/2020 Confirmed reviews ALL

I stay at this hotel quite often. Unfortunately this time the room I got could not close properly the blinds and was in front of a street ligth, thus inside the room is was quite bright the whole night. On top of that, because it was quite a low floor, I could hear the noise from the cars and trains... a quite bad night followed by a quite tired mood the day after for an important meeting... not a great experience.

Dear MIGUEL M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare du Nord La Fayette. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Kindly accept loyalty point on your card compensation of your stay. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, The direction

Misleading

Customer review rating 3.9/5

Miguela Business - 01/03/2020 Confirmed reviews ALL

I’ve stayed at the hotel for 5 nights from February 19th to February 24th 2020. I’ve paid for their Privilege room. To start with, I got to the hotel and noticed that the entrance glass door was broken (which is a safety hazard it itself!) I then went up to my room and started to inspect it as I my first impressions of the hotel wasn’t a great one at first when I spotted the hotel front sliding glass doors! I got to my room (room 704) and noticed a musty smell that was being covered by an air freshener they’d placed! I inspected the bathroom, under the bed, the wardrobe and the windows. I noticed that the window vents that were uncovered (I wish I could add pictures to this review!!), the vents were actually stuffed with paper tissue which made the room extremely cold!! I slept with the hotel bath robe on that night to keep warm but to no avail! Getting out of the shower was the craziest experience as it felt like I was stepping into the cold outside, the room was that cold. I noticed that the board that holds the tv was not mounted properly and made noise, which is where I need to plug my travel socket. This is totally unacceptable for a room costing 140€ the night!!! Momar promised a refund of that night which I never got! I went on with my day as I was primarily there for business purposes. I got back to my hotel and thought I must say something Because I will be staying in this hotel for four more nights. I then mentioned it to reception where this gentleman called Momar was. Momar apologised and put me into another privilege room (room 705). I also asked for a portable heater which I got. This room was good, albeit smaller than the one I’d paid for. The room was great, but the bathroom was dismal. There was a split in the shower door and glass shower wall which means that the floor would be full of water after every shower. It made my shower time stressful as I had to ensure I stood in a particular way to avoid the water ending up on the floor. I cleaned this up the first time in that room and then left a large towel on the floor, which was very wet whenever i got out of the shower. Well it wasn’t pleasant at all!! The second night around midnight, I went down to reception to collect food from an uber driver and then saw Momar and the assistant manager and said hello. I went back up to my room and then got a phone call (on the hotel room phone) from Momar!! At midnight!!! asking me if he could come up to my room as he had some good news about my first night’s misfortune. I said ok. Momar came to my room to tell me that the assistant manager would give me 2000 points and I needed to give a good review on the hotel. So Momar proceeded with asking me to take my phone and writing my experience and mentioning that He had helped me and ensuring that I use every complementary word in the dictionary to explain how helpful he had been. Momar also insinuated that, I quote, I ‘could write the review in English if i wanted’!! (I am French and fluent in English). He explained that he would take my review upwards to management so they could process my points. I didn’t understand how a review has anything to do with me getting a refund or points!! Well I saw through this scheme of his! I wrote the review so he could leave my room and he left the room AFTER I had showed him the good review I’d written!! When he left, I then read some of the reviews and noticed a few that mentioned the cold rooms and people were given portable heaters. I then noticed that I wasnt the only one! And lo and behold, I also notice that most reviews mentioned Momar and how ‘helpful’ he was. All these reviews mentioned the word ‘helpful’! What irony and what a conincidence!! Momar can be helpful and has a great personality but i, being a woman, felt pressured that night!! I deleted the good review I was coerced to write and wrote my own account. Needless to mention that I’ve received no refund or points. I was told lies so i could write a good review!

Monsieur Z., C’est avec une attention particulière que nous avons pris connaissance de vos commentaires à la suite de votre séjour à Hôtel Mercure Paris Gare du Nord La Fayette. Nous vous présentons nos excuses pour l’inconvénient rencontré. Comme vous l'avez noté la Directrice adjointe a prit note de vos retours et a fait le nécessaire le jour même. Nous verrons de plus près avec nos collaborateurs les procédures pour gérer les problèmes et les retours clients. Nous vous confirmons également que les points ont bien été crédités. Dans l’attente de vous accueillir prochainement dans un hôtel Mercure, nous vous prions de croire en l’expression de nos sentiments les meilleurs. La Direction
Customer review rating 3.9/5

Anonymous Solo - 28/02/2020 Confirmed reviews ALL

Nice and quiet room. A bit cold, impoosible to manage the hint 19 degre max. It was cold.

Dear VALERIE H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare du Nord La Fayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Concerning the heating in the room, rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah

Well located

Customer review rating 3.9/5

Jo Couples - 28/02/2020 Confirmed reviews ALL

Welcoming friendly staff very clean hotel

Dear JOANNE C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah

Good location, good sleep

Customer review rating 3.9/5

Chris H. Couples - 25/02/2020 Confirmed reviews ALL

Nice, friendly staff, clean room and great facilities. Located close to Gare du Nord and Gare Magenta for easy access to transport. Nice selection of cafes and restaurants for food and drink.

Dear CHRISTOPHER H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah

Excellent location and staff

Customer review rating 3.9/5

Mike Families - 25/02/2020 Confirmed reviews ALL

Happy with good location next to Gare du Nord. Easy for metro lines in all directions. Staff excellent.

Dear MICHAEL S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah

Very friendly hotel in good location

Customer review rating 3.9/5

Frederic D. Business - 25/02/2020 Confirmed reviews ALL

Location perfect with easy access to Gare du Nord via Magenta RER entrance. Clean and correct room. Very friendly staff among who receptionist Nayad.

Dear FREDERIC D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially Nayad. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah

Good place near train station

Customer review rating 3.9/5

Kn Couples - 11/02/2020 Confirmed reviews ALL

*Good services * for air conditioning: same noosing at night time when u sleeping * Customer service, very good *Breakfast very good

Dear KADY N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M. Nayad ISSA

Return visit

Customer review rating 3.9/5

Evelyn P. Couples - 11/02/2020 Confirmed reviews ALL

When we arrived reception asked for ALL card and it’s expiry date even though my card no was on printout and on his computer Worth the extra cost for upgrade room excellent wet room No drawers which meant living out of suitcase Good breakfast - lovely staff Keyless room cards (2) failed twice meaning a trip from 7th floor to reception Room was spotless Kettle base was in a fixed position and cord wasn’t long enough to reach socket without turning the heavy table.Table positioned so that Nespresso cable would reach. Told reception about bulge in ceiling above the bed at head end.Hopefully this will have been checkeSse pic on Tripadvisor

Dear EVELYN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M. Nayad ISSA

Satisfactory,pleasant staff.

Customer review rating 3.9/5

J.c.p. Friends - 04/02/2020 Confirmed reviews ALL

Very good but would prefere door instaed of glass between shower room and bedroom.

Dear JIM P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M. ISSA Nayad

Excellent scores across the boad

Customer review rating 3.9/5

Anonymous Friends - 30/01/2020 Confirmed reviews ALL

Hotel ideally located with professional & friendly staff. Nothing was too much for them.

Dear RUPERT H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MR ISSA Nayad

good location and staff very helpful

Customer review rating 3.9/5

Alvin S. Business - 28/01/2020 Confirmed reviews ALL

Air France lost my baggage and I got nothing to wear and was tired after a long flight, the staff helped me find a room and provided me the extra mile for a early check-in so I could freshen up and rest. Thank you for being human on this rather than follow strict company policy.

Great value and superb service

Customer review rating 3.9/5

Christina N. Business - 20/01/2020 Confirmed reviews ALL

As always I'm impressed with the quality of product and services offered by Accor across all their brands. I true pleasure

Dear CHRISTINA N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare du Nord La Fayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolina

Sent this email to them and no reply

Customer review rating 3.9/5

Mélanie B. Business - 15/01/2020 Confirmed reviews ALL

I suggest you look at the temperature of the rooms It was not a pleasant temperature I am fully aware I could have walked down to reception to request a heather but don’t think I should have to Should be able to set the room temperatures about 22 degrees Kind regards Andrew B. Btw we are hold Accor Buisness users

Dear MELANIE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Gare du Nord La Fayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, I am surprised about the title of your comment. We have answered your email, the day we received it. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah

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