Mercure Valenciennes Centre Hotel 4 stars

Customer review rating 4.6/5 1,726 reviews
Mercure Valenciennes Centre Hotel
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Hotel extras

  • Right in the heart of the city

  • Large rooms with balconies

  • Secure public car park opposite the hotel (charges apply)

  • Air-conditioned rooms overlooking a private garden

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf lessons (Nearby)
  • Tennis
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Valenciennes Centre Hotel

5 Rue du Saint Cordon
59300
valenciennes
france

Tel: +33327235060

Fax: (+33)3/27230640

Contact email

Check-in from 12h00

Check out up to 12h00

  • TRAMWAY :  1 HOTEL DE VILLE

  • By plane

    LILLE LESQUIN At 47km / 29.2 miles

  • By train

    GARE VALENCIENNES At 1km / 0 miles

GPS :50.356533, 3.525477

Your meetings and events

For your seminars, cocktails and training days, we can offer you a space bathed in light and overlooking a private garden. This space is made up of 2 modular rooms with a maximum capacity of 100 people.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Office

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Classic Room with modern decor - 1 double bed measuring 71 x 79" (180 x 200 cm)

  • Max. number of persons: 2
  • Area: From 22m²
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room for optimal comfort - 1 double bed measuring 71 x 79" (180 x 200 cm)

  • Max. number of persons: 2
  • Area: From 28m²
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Classic Room with modern decor - 1 double bed measuring 71 x 79" (180 x 200 cm) and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 25m²
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Classic Room with modern decor - twin beds measuring 39 x 79" (100 x 200 cm)

  • Max. number of persons: 2
  • Area: From 24m²
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Privilege Room - 1 double bed measuring 71 x 79" (180 x 200 cm) and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 28m²
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

LE FLORE

Photo non contractuelle / Strictly non binding

Relax in a welcoming environment and sample the selection of Grands Vins Mercure fine wines. Make the most of this excellent location for your business meetings or share significant moments at major sporting and other events.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Valenciennes Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,726 reviews

tripadvisor

TripAdvisor Rating 4.5/5

356 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Friendly staff, nice breakfast, clean room

Customer review rating 4.6/5

Enno Business - 20/02/2020 Confirmed reviews ALL

Regarding the pillows and the blanket, I had the impression that I am sleeping in pure plastic. It made me sweat all night long.Not very nice. Room 417 is super noisy due to the sound of the elevator all night long. Breakfast room was nice and tidy (this has not always been the case) The placing of the food is much better. Breakfast quality excellent. Staff as always super friendly.

A nice stay

Customer review rating 4.6/5

Ivan Business - 23/01/2020 Confirmed reviews ALL

Thank you for a nice stay. As a Gold member I did not get a free room upgrade. The Wi-Fi connection disconnects itself after 30 seconds of not using a mobile phone.

Comfortable stay

Customer review rating 4.6/5

Anonymous Business - 20/12/2019 Confirmed reviews ALL

The quality was very good. If I can have some vegetable in breakfast, it would be much better. (Fruits were good)

Good location, but no private parking.

Customer review rating 4.6/5

W J. S. Families - 28/11/2019 Confirmed reviews ALL

Good rooms, larger than average size. Metered parking outside, or can use shopping centre parking opposite. Staff friendly and helpful, good choice of breakfast although no restaurant servive in evening. Plenty of resataurants within 10 minutes walk.

A very pleasant stay at your hotel.

Customer review rating 4.6/5

Ivan Business - 09/11/2019 Confirmed reviews ALL

Thank you very much for a pleasant stay at your hotel. One my concern is on Wi-Fi connection by using my mobile device (phone). Every time I had connected to Wi-Fi and I had not used my phone e.g. 30 seconds, the connection to the Wi-Fi was automatically disconnected.

Dear IVAN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. Thank you for taking time to write this pleasant feedback. I shared it with our staff and we are delighted to learn that you enjoyed you stay in our hotel. It means a lot for us and it’s a real message of encouragement. we hope your next visit will be as pleasant as the previous one. Sincerely,

Business stay

Customer review rating 4.6/5

John Business - 14/10/2019 Confirmed reviews ALL

Comfortable and welcoming

Valenciennes stay

Customer review rating 4.6/5

Mary A. Couples - 25/09/2019 Confirmed reviews ALL

Excellent service. Concierge went out of their way to help us despite our poor French language abilities. Beautifully clean, fresh and modern facilities. Delicious breakfast. Thank you Mercure.

Customer review rating 4.6/5

M. Business - 23/09/2019 Confirmed reviews ALL

Everything was perfect as usually.

Dear Zelinka M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with all the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ANGELIQUE

Okay, but expected more for the price.

Customer review rating 4.6/5

James Couples - 01/08/2019 Confirmed reviews ALL

Accor website does not show my hotel points anymore for some reason (its been 3 months since my last stay and I don’t have time to call every time this happens). Points are worthless to me if I can’t use them easily. Hotel didn't have parking (street parking doesn’t count), bed wasn’t comfortable, many stations on the television didn’t work. I expected better for the price.

Customer review rating 4.6/5

Anonymous Business - 25/07/2019 Confirmed reviews ALL

Nice

Dear RUDOLF S., We very much appreciate your opinion regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive good mark on our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The whole Mercure Valenciennes Centre team

Responsable transport

Customer review rating 4.6/5

D. Business - 25/07/2019 Confirmed reviews ALL

Excellente

Cher Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à l'Hôtel Mercure Valenciennes Centre. Nous sommes absolument ravis de voir des commentaires si positifs sur notre établissement et nous tenons à ce que vous sachiez que votre avis compte beaucoup pour nos équipes qui sont d'autant plus motivées à rendre votre séjour irréprochable. Dans l'attente de vous accueillir de nouveau, nous vous souhaitons une excellente journée et vous prions d'accepter l'expressions de nos sentiments les plus sincères. Toute l'équipe du Mercure Valenciennes Centre.
Customer review rating 4.6/5

Anonymous Business - 30/06/2019 Confirmed reviews ALL

Fantastic staff were very helpful. Extremely clean hotel with excellent facilities

Thank you for a pleasant stay

Customer review rating 4.6/5

Ivan Business - 25/05/2019 Confirmed reviews ALL

Thank you a lot for a pleasant stay at your property. Once again everything was fine. As your Le Club GOLD member there will be maybe a free room upgrade next time :-)

Amazing!

Customer review rating 4.6/5

Mery Families - 09/04/2019 Confirmed reviews ALL

I really had a good time, the staff was really nice, the room tidy are comfy. Thank you so much for the birthday surprise!

Dear MERIEM Z., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team

Clean, modern room, good breakfast but noisy during the night.

Customer review rating 4.6/5

Anonymous Business - 29/03/2019 Confirmed reviews ALL

The room and breakfast was OK as expected from a 4 star hotel. Only negative experience was that during the night I could hear very loudly a woman on the ground floor walking around in high heels, opening and closing doors etc (my room was on the first floor). The hotel should make sure that the people working during the night are less noisy and wear shoes that don't make so much noise. You could hear it very clearly in my room.

Dear BOUJONG C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monique and her team
Customer review rating 4.6/5

Johan V. G. Business - 26/03/2019 Confirmed reviews ALL

Excellent hotel and very good location but room was a bit too small.

Dear JOHAN VAN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice rooms but poor restaurant

Customer review rating 4.6/5

Ken M. Business - 23/03/2019 Confirmed reviews ALL

Comfortable room but if you need a meal you will have to look for a local restaurant.

Dear KEN M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Valenciennes Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Thank you for a very nice stay at your hotel

Customer review rating 4.6/5

Ivan Business - 09/03/2019 Confirmed reviews ALL

Thank you for a very nice stay at your hotel. Everthing was fine.

Dear IVAN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team

well located, good bedding

Customer review rating 4.6/5

Pascal W. Business - 08/03/2019 Confirmed reviews ALL

The hotel is well located for travelers, but nothing to do in the direct surroundings. The welcome is friendly and efficient, the bedding is comfortable, there is a very small fintness room. The restaurant, for dinner and lunch, it's really not good

Cher Mr W. , Notre établissement est situé en Centre Ville à proximité des commerces , la réception reste à votre disposition pour vous guider lors d'un prochain séjour. Nous n'avons pas de restaurant , juste un room service . A ce jour , notre établissement ne dispose pas de salle de musculation , un projet futur de salle de fitness pour le plus grand confort de nos clients . Au plaisir de vous accueillir très vite , Monique et son équipe

Good

Customer review rating 4.6/5

Anonymous Business - 04/03/2019 Confirmed reviews ALL

A nice hotel, good breakfast, nice personell, nice room. Only thing I am not satisfied with is the temperature at the hotel rom, it was very hot and I trid to regulate it, but it did not help.

Dear FRODE R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Valenciennes Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique and her team
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