Staff was extremely attentive and would always go that little bit extra to make you feel welcomed.

The hotel advertised parking. The hotel doesn't have parking, it is on the street. A car was parked all evening and night in the bag drop off parking in front of the hotel! I would have liked to use this as i am recovering from a broken hip and i could only find a parking space 200m away on the road. I like the Mercure breakfast because there is for €17, sausage and bacon. But there wasn't any :-( So overall, and being the first time i have booked this hotel it wasn't a good experience and not as expected.

The range offered for vegetarians and vegans are limited, although the staff are lovely the breakfast isn’t. It would be great to have vegetarian sausage and baked beans, and possibly boiled egg. I was at the hotel for 10 days and I got bored with the choice.

The team was really nice and accommodating. I asked for a room with a bathtub and they gave it to me, which was really nice. BUT the bathtub's drain was broken so I couldn't take a bath. And it was impossible to change the heater temperature. It was so hot in the room! My colleagues had another room and they had the same impression. The temperature was set at 27 °C!

Hotel is clean and well managed considering the current Covid climate. staff are welcoming, friendly and helpful. From time to time there are the odd items that are missing or do or work in the various rooms I stayed in. The response has been variable, however didn’t detract from a pleasant stay. I would recommend this hotel.

The hotel is near all the facilities of the town. Room and staff were fine. Parking is in the public car park and the BMW badge was stolen from the bonnet. Be careful where you park. We did not eat in the hotel so can't comment on the food.

We had a one night stay in a Privilege room. Overall, everything was nice. The decor looked a bit tired (in particular the ceiling which had paint falling off it) but the room was clean and fine for a brief stop-over night in Valenciennes. Front desk staff were friendly. Nice free mini bar in the Privilege rooms. Lovely view of the church from the 5th floor. No parking but we we just parked on the street right outside and fed the meter (and its free from 18:00-9:00).

Very nice hotel, comfortable, peacefulness and modernism. I enjoyed the breakfast, the room service and the whole service in general. Room was clean, well equipped. The situation of the hotel is perfect, close to the centre, the cathedral, the mall and the mains arteries.

I stay in Mercure Valenciennes Centre one to two times per month. Always friendly personnel, clean and tidy rooms, an excellent breakfast and a good location to go to dinner in one of the several nearby restaurants!

Centrally located yet quiet, pleasant garden view, comfortable, modern installation, good breakfast, good value; shower water temperature not constant. Unfortunately, parking is in a separate building, and parking on the street around the hotel is not allowed; single loading/unloading space at the hotel entrance is subject to irregular parking, making loading/unloading of luggage problematic.

Very central hotel,good choice of restaurants within a few mins walk. Friendly staff, well appointed rooms and a great breakfast - just what you expect from Mercure. Free overnight parking on street but you need to feed the meter in the morning or move on.

Nice, clean hotel. One of the best ii have stayed at within Valenciennes. The staff are helpful are curtious, and most are able to speak English. The rooms are modest, but as said, are clean. I have stayed in several different rooms, but my favorite was 306, which has a bath. Most rooms come with shower only. I also had a balcony which was quite nice in the morning and late evening. Breakfast is simple and typical continental, so don't expect anything too fancy. Finding the hotel, even with Sat Nav can be tricky, and parking also can be a little difficult to find a space near the hotel. Overall, worth the money.