Sofitel Auckland Viaduct Harbour Hotel 5 stars

Customer review rating 4.7/5 12,882 reviews

ALLSAFE approved hotel

Sofitel Auckland Viaduct Harbour
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+ 24 Services

Hotel extras

  • ALLSAFE Accredited & Bureau Veritas Certified

  • Millésime - Executive Lounge

  • Sofitel Spa - An Urban Day Spa Retreat

  • La Marée by Michelin-Starred Marc de Passorio

  • Viaduct & Harbourside Locale

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Bicycles rental (nearby)
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 auckland
new zealand

Tel: +6499099000

Fax: (+64)9/9099001

Check-in from 14h00

Check out up to 11h00

  • Britomart : 


  • By plane

    AUCKLAND AIRPORT At 17.6km / 10.94 miles

  • By boat

    VERO CENTRE At 2.09km / 1.3 miles

  • By train

    BRITOMART At 1.5km / 0.93 miles

GPS :-36.844868, 174.757385


  • AIR NEW ZEALAND 0.64 km / 0.4 mi
  • ALCATEL 0.1 km / 0.06 mi
  • ANZ BANK 0.5 km / 0.31 mi
  • COMPAQ 0.1 km / 0.06 mi
  • GLAXOSMITHKLEIN 1.61 km / 1.0 mi
  • HP 0.16 km / 0.1 mi
  • HSBC 1.61 km / 1.0 mi
  • IBM 0.16 km / 0.1 mi
  • KPMG 0.1 km / 0.06 mi
  • MICROSOFT 0.1 km / 0.06 mi
  • PERNOD RICHARD 0.16 km / 0.1 mi
  • PWC 1.61 km / 1.0 mi
  • SUN MICROSYSTEMS 0.1 km / 0.06 mi
  • TOWER 1.13 km / 0.7 mi
  • VODAFONE 0.1 km / 0.06 mi
  • WESTPAC 2.41 km / 1.5 mi

Your meetings and events

Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour where you can host a decidedly chic event that combines the spirit of our Viaduct Harbour location with the French Art de Vivre.Sofitel offers tailor-made event services and splendid facilities that are stylish and cosmopolitan.Reminiscent of the French Riviera, The Boulevard Room is majestically perched overlooking the Marina with floor-to-ceiling glass bi-fold doors offering a an abundance of natural light and an adjacent outdoor promenade.

Room descriptions and layouts

meeting rooms

From 1 to 130 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Located on the water edge with floor to ceiling windows & private balconies, spacious bedrooms & suites offer views over the Viaduct basin & Auckland city. Features include espresso machines, Bose sound systems, French amenities & oversized bathrooms

Superior Room, 1 King Bed, City Views

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Luxury Room, 1 King Bed, Internal Water Views

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Luxury Room, 1 King Bed, Atrium View, Balcony

  • Max. number of persons: 2
  • Area: From 60 / 646 sq ft

Luxury Room, 1 King Bed, Marina View, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

La Marée by Marc de Passorio

Type of cuisine: Regional

Residing by the harbour's edge, La Marée by renowned Michelin-starred chef Marc de Passorio harnesses the culinary traditions of France, blended with NZ's finest seafood, to transform them into culinary masterpieces. Serving breakfast, lunch & dinner.

Menu (PDF) Cocktail menu (PDF)


12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun


18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

French Press Café

Type of cuisine: Cafe

Influenced by Parisian sidewalk cafés, French Press is the epitome of classic café culture blended with a modern execution. Be delighted by famed hallmarks such as buttery pastries, sweet & savoury crêpes and their famed French Press coffee experience.


07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Sabrage Champagne Bar

Non contractual photo

Sabrage is a much clamoured-for drink destination with the re-emergence of the classic Champagne bar. Focussing on France's finest and most effervescence vintages you can partake in the bar's signature Sabrage experience.


  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

12,882 reviews


TripAdvisor Rating 4.5/5

3,546 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Expecting more

TripAdvisor rating 3.0/5

flatwhite6969 09/04/2021 TripAdvisor review

We stayed here in a Deluxe suite with club access. The club needs to lift standards of the food available and have more staff. It was evident the hotel was understaffed. Breakfast was lovely and concierge service very pleasant. Overall expected more for a Sofitel branded hotel.

Good Location, Luxurious amenities, great lounge, claustrophobic room

Customer review rating 4.0/5

Ben E. Couples - 06/04/2021 Confirmed reviews ALL

Completed a 2 night stay in a Junior Suite with Club Lounge access. Hotel has a luxurious feel and fantastic service from the start through concierge and reception. Room, while small for a suite was well appointed, with a comfortable bed and clean and well stoked bathroom. The layout of the hotel building means most rooms face into the central water feature with only a few rooms facing out to the city and viaduct. This means that all the rooms look in on each other and if you are not on a high floor (there are only 6 floors) you definitely feel that the other patrons are looking into your room from there's. The windows are also not reflective glass so you can see right into the other rooms meaning you really need to have the shutters closed/blinds closed for privacy which is a bit claustrophobic. Would probably also be worse if you had a room facing the office block next door. Club lounge was a really nice environment to relax and was well stocked with drinks and snacks throughout the day and the afternoon tea and evening drinks and canapes were great. The gentleman managing this lounge was also fantastic. Breakfast was served in the restaurant and was A La Carte style. Good varied options and hot and fresh. Service here was also very good. Altogether a very nice stay and property, just a pity its building design lets it down slightly.

Ten out of ten everything.

Customer review rating 5.0/5

Fung Y. W. Families - 05/04/2021 Confirmed reviews ALL

Service was good. Staffs are friendly. Hotel was clean. Drinks were good. Thank you for the experience.

Customer review rating 4.5/5

Susan F. Families - 05/04/2021 Confirmed reviews ALL

very professional

Beautiful hotel

Customer review rating 2.5/5

Ross M. Families - 04/04/2021 Confirmed reviews ALL

As a gold member the upgrade was appreciated.

Lovely hotel with great staff

Customer review rating 4.5/5

Anonymous Couples - 04/04/2021 Confirmed reviews ALL

Great service, lovely room, nice breakfast

Exceptional Service

Customer review rating 5.0/5

Jrc Families - 04/04/2021 Confirmed reviews ALL

Stayed for 3 nights with my 87 year old mum for a girls getaway and had an amazing time!

Bad customer service

Customer review rating 0.5/5

P H. Couples - 04/04/2021 Confirmed reviews ALL

Very bad experience and customer service with Sofitel brand. Don't stay here .

Great stay

Customer review rating 5.0/5

Eddie Couples - 04/04/2021 Confirmed reviews ALL

Polite staff always smiling and happy to assist

Just the best place to stay

Customer review rating 5.0/5

Deb Couples - 03/04/2021 Confirmed reviews ALL

Location great staff very friendly and helpful. Would have to be our favorite hotel.

Good stay

Customer review rating 4.5/5

John G. Business - 03/04/2021 Confirmed reviews ALL

Great stay,staff A1,food quality unbearable. Room standard A1 but let down by not stopping up tea water etc. Breakfast table team require a refresher training as they are slack as experienced in the past.

Magnificent Views of the Viaduct Harbour, beautiful outdoor seating area

Customer review rating 4.0/5

Tracey Solo - 03/04/2021 Confirmed reviews ALL

Beautiful sunny room with Hermes products, all of the staff were warm and welcoming, making an effort to use your name when greeting you. Thoroughly enjoyed dining in the 'La Maree' restaurant for breakfast and cocktails in the Champagne Bar. The lounge was a little disappointing, lack of variety with food on display, hot dishes were minimal and only two options. The service was great, Brett ensured all of the guests were well looked after replenishing wines and champagnes.

Customer review rating 4.0/5

Clive Business - 02/04/2021 Confirmed reviews ALL

Nice place. Room service didn't deliver what I actually ordered but I didn't bother complaining

Absolutely Perfect

Customer review rating 5.0/5

Jenny G. Couples - 01/04/2021 Confirmed reviews ALL

Beyond our highest expectations

Excellent service

Customer review rating 5.0/5

Terrie I. Business - 31/03/2021 Confirmed reviews ALL

My stay at the Sofitel was outstanding from the time of my arrival and getting early access to my room, the service throughout my entire stay and the wonderful team who ran every aspect of service in the restaurant, the lounge, the concierge and the check in and out service - all outstanding. It was truly the people who made this stay extraordinary.

Luxury living

Customer review rating 4.5/5

Colin Couples - 31/03/2021 Confirmed reviews ALL

Well looked after by friendly staff

Wonderful hospitality

Customer review rating 4.5/5

Kevin S. Couples - 31/03/2021 Confirmed reviews ALL

Staff were very helpful and polite but personal.

Luxurious stay in Auckland CBD

Customer review rating 5.0/5

Lancely Couples - 31/03/2021 Confirmed reviews ALL

Greetings and welcome drink was lovely. Service was amazing. They also informed us about downloading the Press Reader app to read online magazines and newspapers - amazing selection which was complimentary. Champagne bar and restaurant were very nice. We enjoyed the seafood platter for dinner and a nice breakfast the following morning. Was a really luxurious stay and we were very fortunate to be able to use our free stay here.

Dear Mrs L., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour on the 26th of March. Firstly, please accept my apologies for the milk that was left from the previous guest. I have forwarded you comments to our House Keeping Manager to follow up with her staff. Our Front of House and Service staff take pride in providing service excellence for our guests, we are also glad to hear you enjoyed our Champagne Bar and Restaurant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the very near future. Sincerely, With Warm Regards, Dakotah Bishop Front Office Manager

Easy check in and out

Customer review rating 5.0/5

Malcolm A. N. Couples - 31/03/2021 Confirmed reviews ALL

Staff are amazing from door to the turndown lady. We love the new club lounge and have already booked our next stay.

Very swish

Customer review rating 5.0/5

Anonymous Couples - 31/03/2021 Confirmed reviews ALL

Lovely stay. Nice plush rooms and excellent front of house.

Bonjour Mr L., Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour on the 29th of March. It is always a pleasure to receive positive feedback. Our Front of House team take pride in delivering service excellence for our guests. We are also pleased that our rooms exceeded your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Front Office Manager

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