Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.6/5 1,568 reviews

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Your meetings and events

Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events. With the Meeting@Novotel offer, Novotel promises the right solution to meet every need. TRANSFORMED MEETING SPACES WITH A FLEXIBILITY FOR AN INTIMATE BOARD MEETING TO A RESIDENTIAL EVENT OF UP TO 220 DELEGATES. WE OFFER A VARIETY OF VERSATILE EVENT SPACES, ALL COMPLIMENTED BY WELL-APPOINTED PRE-FUNCTION AREAS.

Room descriptions and layouts

meeting rooms

From 1 to 220 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,568 reviews

TripAdvisor Rating  4.5/5  105 reviews

Normal world chain hotel which is overpriced and on the edge between dirty and corporate standards

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Nice staff, good bed, shower and water. Standard infrustructure, but not well cleanded room floors, stains here and there, accumulated dust in the bath corners, toilet hiiting the wall chips and etc. small things that pile up.

Dear Mr. D., First of all thank you for choosing Novotel Almaty City Center and finding time to share your overall experience with us. It is always great to see such detailed review from our valuable Guest, that will serve as a way to improve our service. However, we are sorry to hear that your expectations did not meet cleanliness of our hotel. Please, allow us to express our sincere apologies. Your feedback is very important for us. Therefore, it will help us to improve and stay up to standards. We will certainly look into the subject to enhance Guest experience. One's again, we appreciate the time you took to share you concern and we hope you will allow us to better serve you in the future. Sincerely, Assem Guest Experience Manager

Good service.

Customer review rating 5.0/5

N. Business - Confirmed reviews ALL

Totally had enjoyable experience from the whole service of your hotel.

Dear Ziba N., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Shukran

This hotel had very good service and nice behavior with all.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Thank you so much for all service that you provided for us during our stay in the hotel. the rooms were very clean and comfortable. The hotel staff's treat was respectful and friendly to all, and the food was delicious.

Dear Shabnam M., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Shukran Sheikh

Excellent location, modern facilities

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Wonderful hotel, friendly staff, extremely well located in town, and vegan friendly incredible breakfast!

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Assem Guest Experience Manager

Excellent service

Customer review rating 5.0/5

Alexandru Couples - Confirmed reviews ALL

Great location, excellent service, best breakfast, clean, neat. Recommend.

Dear Alexandru, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! We value and we are grateful for your loyalty to Accor! Sincerely, Assem Guest Experience Manager

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Other web-users rate our hotel

  • 425 reviews 9.5/10 Location
  • 426 reviews 7.5/10 Room
  • 585 reviews 8.8/10 Service
  • 10 reviews 9.7/10 WiFi
  • 309 reviews 9/10 Breakfast
  • 192 reviews 8.3/10 Cleanliness
  • 127 reviews 8.7/10 Vibe
  • 89 reviews 7.4/10 Amenities

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