Hotel - Novotel Makassar Grand Shayla
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Novotel Makassar Grand Shayla Hotel

4.5/5 848 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
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Hotel location

Companies and event centres nearby

Company

BANK BUKOPIN0 km / 0 mi BANK INDONESIA1 km / 0 mi BANK SYARIAH MANDIRI KANWIL1 km / 0 mi BNI KANWIL1 km / 0 mi DANAMON KANWIL1 km / 0 mi INDOSAT0 km / 0 mi PT POS INDONESIA0 km / 0 mi WISMA KALLA1 km / 0 mi
BANK DANAMON0 km / 0 mi BANK MANDIRI0 km / 0 mi BCA1 km / 0 mi BRI KANWIL1 km / 0 mi GARUDA INDONESIA0 km / 0 mi PT BOSOWA0 km / 0 mi PT TELEKOM0 km / 0 mi

Congress centre

CELEBES CONVENTION CENTER3 km / 2 mi

Your meetings and events

Our ballroom features a high ceiling and can host a range of different large-scale corporate and social events.The Ballroom has modern audiovisual equipment, which is available on demand.

Novotel Makassar Grand Shayla Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GRAND BALLROOM 500 m2 8 m 400 250 200 600 500
    • Flipchart
    • Meeting room
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

  • 320 rooms
  • 286 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 19 connecting rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 2,446 reviews

Our guest reviews for
Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 848 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Robby H. W. Business - 01/12/2019 Confirmed reviews ALL
« Overall very satisfied, reasonable price ..... will return on my next trip »

Hotel in a nice location, near city center but not in the crowed of the city. Nice building . Good service, nice interior atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robby Hermanto W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Bila Business - 28/11/2019 Confirmed reviews ALL
« Great spacious room »

I lovee love the spacious room. The room itself feels clean and luxurious. However, there are few notes I would like to mention: 1. For a room that big, the TV could be bigger (42"). One other chain hotel have started using smart TV, maybe you can, too ;) 2. The closet shower was leaking unless I turn the handle and close it, it was kind of a hassle. 3. The pool could be cleaner and I could hear sound of machine when I was inside the water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Aisha S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. We're delighted to read that you enjoyed our spacious and comfy room and It is always a pleasure to receive positive feedback. I will share your comments with our team and follow up straightly to department related. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and product. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Front Office Manager

Ahmad S. Business - 25/11/2019 Confirmed reviews ALL

Nice place with large room and strategic location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmad S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Settapong Business - 25/11/2019 Confirmed reviews ALL

Nice place, good service and good BF.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Settapong S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Yulia Families - 21/11/2019 Confirmed reviews ALL
« Nice hotel in the heart of Makassar »

The room and the bathroom are sparkling clean. I love that the hotel has sofa inside the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Yulia d., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Ria A. Families - 19/11/2019 Confirmed reviews ALL
« Satisfied »

Overall is very good, just the internet connection in my room didn't work well. I've tried to restart my phone several times but the connection remained down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Djuwairiah A., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience for our internet connection did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Yudhy Business - 19/11/2019 Confirmed reviews ALL
« excellent room and service, but better maintenance is needed »

I enjoy my time staying in novotel. But please check the shower it is shaking and does not look sturdy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yudhyanto w., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also please accept our apology regarding the defect of shower. An action has taken to fix the issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Thomas W. Business - 18/11/2019 Confirmed reviews ALL

Great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thomas James W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Rahmat I. M. Business - 18/11/2019 Confirmed reviews ALL
« Large room and delucious food »

The room is large and the food is delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rahmat Iman m., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Judhi H. Solo - 09/11/2019 Confirmed reviews ALL
« Another stay novotel makassar »

Great pleasure to stay at novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Judhi H., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Eko Business - 07/11/2019 Confirmed reviews ALL
« Good experience »

Overall excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eko Fery n., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Didi A. Business - 04/11/2019 Confirmed reviews ALL
« Very Nice Hotel »

Clean, nice, syariah, good services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Didi A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Ari W. Business - 04/11/2019 Confirmed reviews ALL
« The best hotel in Makassar »

Staying almost 7 nights at Novotel Grand Shayla Makassar was the best experience I have ever had, even though visiting the biggest city in the eastern part of Indonesia was a routine schedule for me. It offers to its guests the lovely, spacious, shiny, and clean rooms combining with a striking city view. The female reception staffs are friendly and helpful. Meanwhile, the male ones look like robots and soldiers in the battlegrounds. It should improve the breakfast in terms of food variety. I stopped coming for breakfast after founding in the third day, there were similar menus for the three-consecutive-days. However, generally, Novotel Grand Shayla Makassar is the best hotel in Makassar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ari W., We appreciate the time you have taken to write review for Novotel Makassar Grand Shayla during your stay with us. It is a real pleasure that you are satisfied with your stay and loves our room and services from our female reception. Apologies with the services from our male reception and food variety that didn't meet your expectations and thank you for the suggestion. as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Front Office Manager

Yunita S. Business - 26/10/2019 Confirmed reviews ALL
« Overwhelming Stay »

Large and clean room, delicious breakfast with lots of options, friendly staffs. Beyond my expectation. Superb!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Yusnita S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Hendra F. Business - 23/10/2019 Confirmed reviews ALL
« comfy »

everything was ok and will stay at Novotel Makassar in future

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hendra F., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Yuke Business - 22/10/2019 Confirmed reviews ALL
« So sooo »

Good service but quite long respond asking for something like glass, forks, beers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doctor Yuke Rustan, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, please accept our apologize regarding the slow respond for inquiry cutlaries, plate etc, we have taken noted your concern and rest assure an action has been taken for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Tony Business - 11/10/2019 Confirmed reviews ALL
« Comfortable and very good location »

I think Nice to stay at Novitel Makassar Grand Shayla, with comfortable quality of bed and nice room facility... also surprice with welcome fruit and peanut disco as delicious lokal snack... i love to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tony W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Th Business - 10/10/2019 Confirmed reviews ALL
« Nothing impressive »

Plus: breakfast variety, clean room, complete amenities, has praying mat is a plus, bed is comfortable. Minus: dinning service poor, lack of service management from waitress even for ala carte standard is very low i have to wait more than 1 hour just waiting for beef steak, order ready not FIFO, air con in the room is noisy even with minimum fan speed (1202), smells in bathroom drainage, long queue during check-in and nonone at next desk even they're empty, hotel rate is bit expensive with that kind service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Triari Hartasura, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience about dining services, waitress service, defect in the room also the unpleasant experience during registration did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Indri K. Families - 09/10/2019 Confirmed reviews ALL
« Extremely satisfied »

Stayed at Novotel for 4 nights, had a really wonderful stay. Arrived with early flight from Jakarta and asked for early check-in, the front desk staff processed our request without hassle. The room was fresh n clean. I’m impressed by the hospitality of one of your pool attendance at the swimming pool area named Indra, he was very patience and genuinely nice in handling us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Indri Kurniati, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Niken Business - 09/10/2019 Confirmed reviews ALL
« Enjoyable »

I only stayed for 2 nights. The 2 nights I was there was very enjoyable. I really could rest well after a tiring day. With helpful staff, delicious food, I was happy. And Novotel would definitely be my choice whenever I visit Makassar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Niken, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

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