Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating 4.7/5 4,573 reviews

Hotel de la Cité Carcassonne-MGallery
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+ 24 Services

Hotel extras

  • An enchanting hotel within La Cité

  • Unique culinary experience at the hotel's gourmet restaurant

  • A peace haven in the hotel's gardens adjacent to the City walls

  • An exceptional panorama of Château Comtal and the lower town

  • Advantage 5

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
La Cité
.
11000
carcassonne
france

Tel: +33468719871

Fax: (+33)4/68715015

Contact email

Check-in from 16h00

Check out up to 12h00

  • CITE CENTRE VILLE :  LIGNE 4 CITE MEDIEVALE

  • By plane

    CARCASSONNE SALVAZA At 7km / 4.35 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 65.87 miles

  • By car

    CARCASSONNE EST At 9.99km / 6.21 miles

  • By train

    CARCASSONNE At 4km / 2.49 miles

GPS :43.205627, 2.362696

Companies

  • AIRBUS 104.0 km / 64.62 mi
  • PIERRE FABRE 68.0 km / 42.25 mi
  • SIUERS DARQUES 26.0 km / 16.16 mi
Companies

Your meetings and events

Equipped with top-of-the-range audiovisual equipment with a giant screen, VCR, digital overhead projector and photocopier, this hotel can organize seminars, cocktail parties and receptions for up to 250 guests.Numerous activities (medieval banquets with troubadours and minstrels, medieval jousts, regional wine tasting or cruises along the Canal du Midi) can be organized on request.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

CLASSIC ROOM, 1 king size bed, view of the narrow city streets

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 king size bed, view of gardenand ramparts

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Junior Suite, 1 king-size bed, 1 sofa bed, view of the garden and ramparts or basilica

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 1 single bed

  • Max. number of persons: 1
  • Area: From 18 / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

LA BARBACANE

Type of cuisine: Gourmet

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Lunch

12:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR BIBLIOTHEQUE

Non contractual photo

Immerse yourself in the warm atmosphere, take a seat in our impressive library and leaf through the hotel records dating back to the 1930s, all while enjoying a whiskey or Armagnac from our remarkable collection.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel de la Cité Carcassonne-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,573 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,982 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Beautiful hotel brought us back in time

Customer review rating 4.7/5

Jody C. Couples - 20/03/2020 Confirmed reviews ALL

We loved our brief stay at the Hotel de la Cite. This is a charming property within the walled city of Carcassonne and our room had the best view of the ramparts and over the countryside below. Our interactions with the staff were very good. Gerome went out on a search mission to find us parked at the wrong parking lot and helped us with our introduction to the hotel, not to mention all the bags. From that point on, we had nothing but great experiences at the hotel. We will be back and hopefully soon!

Dear Madam C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your special mention for Jerome our porter/driver. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Beautiful Hotel, Lovely Room, Great Location

Customer review rating 4.7/5

Giles M. Couples - 17/03/2020 Confirmed reviews ALL

Romantic Trip - Wonderful Staff did everything to make the stay perfect. Used the private car and was picked up by Jerome. from then on it was easy. We were in a suite with a private balcony, very private and discrete. Spa service was special. Only sad that the restaurant was closed while we were there otherwise perfect stay. Carcassonne is stunning, full of history and great restaurants. Visited the theatre in the lower town and walked back. Always felt safe. Took a drive out to Saint-Hilaire Abbey - serene. Had a lunch in a local bar, Occitan residence very welcoming and friendly and great country food. All in all such a great trip.

Dear Mister M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. I will share your comments with all our team, I'm sure they will enjoy to read your feadback and keep smiling to reading your experience in our establishment. Thank you again for sharing your story, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Fabulous location

Customer review rating 4.7/5

Sian Couples - 10/03/2020 Confirmed reviews ALL

We were made so welcome by all staff. Our room was amazing and the quality was superb

Dear Madam C., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction
Customer review rating 4.7/5

John Families - 10/03/2020 Confirmed reviews ALL

Terrific service, terrific room ... terrific bar. Great cognac cart

Dear Mister T., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. We enjoy to read as you had a perfect stay in our establishment and with all our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction

What a wonderful experience

Customer review rating 4.7/5

John M. Couples - 09/03/2020 Confirmed reviews ALL

The whole experience was brilliant from the collection in the private car park to the enchanting hotel and a magnificent room in these most amazing surroundings. Staff absolutely brilliant - and luxury to enjoy! Highly recommend and will return.

Dear Mister M., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Perfect location and stay.

Customer review rating 4.7/5

Mary P. Couples - 08/03/2020 Confirmed reviews ALL

Have wanted to spend a couple of nights in your hotel for many years to experience the city without crowds. It was a perfect stay.

Dear Madam P., Thank you for your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. We appreciate to read as you had a perfect stay with us in our establishment and received good services from our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction

Nice hotel, friendly staff

Customer review rating 4.7/5

Anonymous Friends - 29/02/2020 Confirmed reviews ALL

The stay was pleasant. However access from the paid hotel car park was horrendous. Shuttle was unavailable on 2 occasions during full service hours. The directions given to access the hotel was via a very muddy and slippery path under construction. As the hotel restaurant was closed we had to cross this path dressed for dinner to meet a taxi - resulting in our suede shoes being covered in mud. This is not what any guest wants to experience.

Dear Madam W., Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery. I am sorry that your experience did not meet your expectations for all points; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Estelle Boucher - Front Office Manager
Customer review rating 4.7/5

Gerry Couples - 19/02/2020 Confirmed reviews ALL

Fabulous staff, fabulous place and we will be back soon!

Dear Thomas P., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Top location

Customer review rating 4.7/5

Mikeg Couples - 18/02/2020 Confirmed reviews ALL

Pitty the spa is only ‘bookable’ ... detracts from the overall experiance unfortunately

Dear Mister G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We take notes regarding your comments concerning our Spa. Sincerely, The Direction

Beautifully Positioned

Customer review rating 4.7/5

Jamie R. Couples - 04/02/2020 Confirmed reviews ALL

My wife and I stayed for two nights at the end of January. We had been to the old city of Carcasonne a few times and decided that ‘TheHôtel de la Cité’ was ideally placed to stay for a weekend to discover Carcassonne more intimately during a quiet period. Our experience of staff at the hotel was excellent including the restaurant where we ate on two occasions. We stayed in room 112 with access to the terraces (and great views) and the room was very comfortable other than the noise transfer from the two adjoining rooms where you can hear every conversation too clearly, which if people decide to stay up late you have no choice but to put up with the disturbance. This however did little on our part to spoil what was a very enjoyable stay.

Dear Mister R., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have read your entire review carefully and all the details are very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Direction

great location however not quite 5 star

Customer review rating 4.7/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

The hotel is charming but a little disappointing. The restaurant had a self service coffee machine for breakfast, the same room is used for the Michelin star restaurant so as a venue you don't feel it is particularly special when you arrive to dine. The coat rail with hangers outside the restauarant is very unsophisticated. the food was ok but not as good as we expected. We ordered a side salad with our main course which didn't arrive. The staff told us "this is the way we cook meat in France" when my husband ordered medium rare which we thought was rude. The wine waiter HUGO was brilliant. My compliments to him. So if it was advertised as a four star hotel it would have met expectations but as a five star it left us underwhelmed.

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery. I am sorry that your experience did not meet your expectations in all points; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your special mention regarding Hugo and James, I will not forget to share it with them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Direction

Excellent stay

Customer review rating 4.7/5

Damon B. Couples - 02/02/2020 Confirmed reviews ALL

Excellent service, amazing room with spectacular views of the ramparts and the chateau. All the staff were very friendly and helpful.

Dear DAMON B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Luxurious 5 star high end historical hotel at its finest!

Customer review rating 4.7/5

P. S. Families - 28/01/2020 Confirmed reviews ALL

Customer service from all staff we interacted with is to a high standard, they treat all their customers with respect, kindness and professionalism. The suite is beautiful, well appointed, fittings and furnishings are excellent and of good quality. Fantastic personal touches with complimentary custom chocolate on bed, exquisite card made us feel welcome and special. The waiting area, library, dining and outside areas are beautifully maintained. You don’t see them like this anymore. We took the complimentary knight tour of the Carcassonne citadel which was on offer and it was very informative and enjoyable. We learned quite a lot about the history of Carcassonne and highly recommend the tour. Another nice touch added by the hotel. The magical charm of the hotel being in the citadel adds a fairytale like ambience that makes you feel like royalty. We had started our holiday in London and Paris and our stay at the Hotel de la Cite was our favourite by far. We did not want to leave. Would highly recommend this wonderful high class hotel to everyone. You come away feeling pampered, well rested and happy. We will definitely be back. Our favourite hotel of them all. Many thanks to everyone at the hotel for making our stay enjoyable and memorable.

Customer review rating 4.7/5

Anonymous Business - 24/01/2020 Confirmed reviews ALL

It is my favourite hotel and always my base when I'm visiting, or working, in Carcassonne.

Bath accident spoilt the visit.

Customer review rating 4.7/5

G S. Couples - 07/01/2020 Confirmed reviews ALL

The room (226) was fine but the shower system (part of the bath) did not have a non-slip mat nor any fitting to hold to sustain balance. As a result my wife slipped in the bath taking a shower and was severely bruised. We reported this on leaving and hope you received the information. I have not sent this until now as it was not clear how serious the injury was. After talking to our doctor it seems that it is probably only bruising and had not damaged her hip replacement. Other hotels we hae stayed in with this shower arrangement normally have a non-slip mat available in the bathroom. It was suggested (on reporting to reception on leaving) that we might have asked for a mat. However it only became an issue at midnight on Dec 24th not the best time to seek missing equipment.. The special dinner on the 24th evening was excellent. Its 12 short courses was a fine example of the latest trend in high diinng. The accident to my wife unfortunately spoilt our stay over Christmas. Safety should be a primary concern and unfortunately you let us down.

Luxury & comfort

Customer review rating 4.7/5

Alan C. Couples - 07/01/2020 Confirmed reviews ALL

Efficient check in. Lovely room. Very comfortable. Excellent breakfast. Nice public rooms

A gem of a hotel

Customer review rating 4.7/5

Phil Couples - 06/01/2020 Confirmed reviews ALL

Very Relaxing, Staff very Attentive. Just a great place to get away from everyday life demands

Great place to stay in the heart of the walled city

Customer review rating 4.7/5

Kajolive Couples - 26/12/2019 Confirmed reviews ALL

We had a great Christmas evening and dinner at the hotel. The staff were very helpful and attentive. The dinner was awesome. The room was very clean and quiet. We recommend this stay. It is a real treat.

Dear KARINE J., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. We are happy you had a great Christmas stay in every way in our establishment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the team wish you a very happy new year 2020. Sincerely,

Magical hotel

Customer review rating 4.7/5

Beverley Couples - 16/12/2019 Confirmed reviews ALL

Wonderful experience staying in such an incredible location. Very well looked after by all the staff who were extremely friendly.

Customer review rating 4.7/5

Laura L. Families - 10/12/2019 Confirmed reviews ALL

Maravillosa!!!

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