Hotel de la Cité Carcassonne-MGallery

Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 1,332 reviews

See on a map

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 CARCASSONNE
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Barbacane

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

Book

Your meetings and events

Equipped with top-of-the-range audiovisual equipment with a giant screen, VCR, digital overhead projector and photocopier, this hotel can organize seminars, cocktail parties and receptions for up to 250 guests.

Room descriptions and layouts

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,332 reviews

TripAdvisor Rating  4.5/5  2,207 reviews

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The staff was amazing. Everyone was kind and helpful. The hotel is in the perfect location and the grounds are beautiful. We thought the room had one or two minor issues. There was nowhere for us to plug in the hot water carafe for the coffee. I had to move it next to the bed in order to plug it in. And two small issues in the bathroom. The magnifying mirror lights did not work, and the liquid soap dispenser in the bathtub did not work. And the television was difficult to operate. The process to find and change channels was confusing. But other than that, it was an amazing experience.

Dear STEPHEN A., Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam Richez Operations Manager

Friendly staff, great location, very good experience, beatiful garden.

Customer review rating 4.5/5

Isabela Families - Confirmed reviews ALL

Love the hotel location and the experience we had there. Breakfast is superb and staff is very friendly. Although some sustainability measures must be implemented asap: a staff member unnecessarily ironing the table cloths in the restaurant (I was shocked!) and towels being changed every day without request - we must all contribute to reduce carbon emission in the middle of a serious global warming.

Dear ISABELA F., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Beautiful setting, rooms & breakfast

Customer review rating 5.0/5

Maggie Couples - Confirmed reviews ALL

Great experience from checkin until departure, Beautiful rooms, and such a beautiful aspect.

Dear MARGARET R., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Unique location.

Customer review rating 4.5/5

Philip B. Couples - Confirmed reviews ALL

Great on-boarding, lovely food, fantastic location.

Dear PHILIP B., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

Fantastic location and beautiful hotel

Customer review rating 5.0/5

Smv Couples - Confirmed reviews ALL

We thoroughly enjoyed our stay with you. All your staff were extremely helpful and the food both at breakfast and, most particularly, our meal in the Barbacane was excellent. A simply beautiful hotel in a lovely location.

Dear SUSAN V., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur d'Exploitation

In partnership with TripAdvisor

Other web-users rate our hotel

  • 511 reviews 9.5/10 Location
  • 502 reviews 7.3/10 Room
  • 903 reviews 9.1/10 Service
  • 6 reviews 4.5/10 WiFi
  • 372 reviews 8.5/10 Food
  • 262 reviews 8.5/10 Vibe
  • 247 reviews 8.5/10 Amenities
  • 203 reviews 8.9/10 Breakfast

Powered by Trustyou