Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 1,560 reviews

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Barbacane

Authentic setting and sophisticated cuisine by the star chef Jérôme Ryon (1 Michelin star), where his creativity emphasizes local products and you can discover exceptional wines. Terrace in summer. Closed from February 16 to March 14, 2015

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Your meetings and events

Equipped with top-of-the-range audiovisual equipment with a giant screen, VCR, digital overhead projector and photocopier, this hotel can organize seminars, cocktail parties and receptions for up to 250 guests.

Room descriptions and layouts

meeting rooms

From 1 to 400 

attendees

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Our accommodation(s)

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere. Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,560 reviews

TripAdvisor Rating  4.5/5  2,235 reviews

Five star stay

TripAdvisor rating 5.0/5

Maryann L TripAdvisor review

This place deserves every star it has, and more. Extremely clean and well-appointed, the best and most welcoming service we've ever had, and of course a wonderful location. It was a bit of a splurge for us, but we are so glad we stayed there, as it was a wonderful experience. Our room even had a lovely, expansive balcony with a table, chairs, and lots of room to relax. Two small recommendations -- more electrical plugs that are easy to reach and more hooks on which to hang towels. Oh, and some way to keep the shower water from splashing all over the floor!

Thank you so much for taking time to share your experience at the Hôtel de la Cité. Your compliments and comments on what is to be improved are a great reward and encouragement for our team who works day after day to make your stay as enjoyable as possible, Kind regards Sam Richez Directeur

Hotel de La cité Carcassonne

TripAdvisor rating 5.0/5

Dana R TripAdvisor review

The hotel service in general is very personal and efficient. Celine was very welcoming and took care of all our needs from spa bookings to restaurant and wine recommendations. The bar is outstanding and the signature cocktail “Rigalo Spritz” is prepared by an award winning bartender named Jerome. The beds , bedding and pillows are perfect. The towels and robes are luxuriously plush. The view over the valley from our room was breathtaking. The spa , although not overly fancy it is new and very clean with a simple aesthetic. The products and spa services are heavenly. Honestly the best I’ve ever had and I’ve been to a lot of spas . Overall I can say tgis historic area was interesting to explore but the hotel and Michelin rated restaurant are worth planning a special visit. Bring good walking shoes as the cobblestone streets although charming are best traversed in sensible shoes :)

Thank you for sharing your experience at the Hôtel de la Cité. Your comments are a great reward for our team who works every day to make your stay as enjoyable as possible. The bartender was Paul... but he'll be aware of your comment! Thank you so much again, Kind regards Sam Richez Directeur

Worthy of Every Star

Customer review rating 5.0/5

Maryann Couples - Confirmed reviews ALL

Hotel de Cite was excellent in virtually every sense of the word. Service, clean facilities, welcoming staff who went out of their way to make the visit a great one, etc. Highly recommend this hotel.

Dear MARYANN L., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

Stunning, memorable location

Customer review rating 5.0/5

Peter D. Friends - Confirmed reviews ALL

Couldn't imagine staying anywhere else in Carcassone besides the heart of the city.

Dear PETER D., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

Great place to stay

Customer review rating 4.5/5

Terri G. Couples - Confirmed reviews ALL

We visited from Texas and splurged on a night here. It was so worth it!

Dear TERRI G., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Richez Directeur

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Other web-users rate our hotel

  • 575 reviews 9.5/10 Location
  • 581 reviews 7.7/10 Room
  • 1,009 reviews 9.3/10 Service
  • 6 reviews 5.6/10 WiFi
  • 276 reviews 8.3/10 Amenities
  • 223 reviews 9.1/10 Breakfast
  • 81 reviews 8.8/10 Pool
  • 69 reviews 6.7/10 Cleanliness

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