Novotel Santos Gonzaga Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 6,502 reviews

Novotel Santos Gonzaga
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+ 20 Services

Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • KIDS' Space - featuring an Xbox, interactive table and children's menu

  • Swimming pool, sauna on the top floor and fitness center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Santos Gonzaga

Av Dona Ana Costa 473
11060003 santos

Fax: (+55)13/38789700

Check-in from 15h00

Check out up to 12h00


  • By plane

    CONGONHAS At 74km / 45.98 miles

  • By plane

    GUARULHOS INTERNATIONAL At 110km / 68.35 miles

GPS:-23.9652558, -46.3325484


  • CMA CGM 0.21 km / 0.13 mi
  • CONSTRUTORA BRASIL 0.1 km / 0.06 mi
  • LIBRA TERMINAIS 6.0 km / 3.0 mi
  • MAERSK 0.9 km / 0.56 mi
  • MSC 1.0 km / 0.62 mi
  • PETROBRAS 1.8 km / 1.12 mi
  • SBM OFFSHORE 0.21 km / 0.13 mi
  • VAN OORD 4.1 km / 2.55 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Restaurant 365 Santos serves international cuisine for breakfast, lunch and dinner. Guests can choose between buffet and à la carte, besides being able to enjoy a tasty feijoada every Wednesday.

Your meetings and events

Novotel Santos offers modern spaces for small social events and business meetings. 3 rooms of 45 m², with all the equipment for you to have the best possible experience, including free WIFI in all spaces.The maximum capacity is 50 people, and the structure was specially designed to meet the need of your event. The entire Novotel Santos team is ready to make your event uniqueand a success.

Room descriptions and layouts

meeting rooms

From 1 to 50 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The rooms at Novotel Santos are designed to offer the best comfort to guests. Accommodations are large, perfect for a trip with family or friends, with modern décor and cozy structure for comfort in the city. Besides, the hotel offers A/C and free Wi-Fi everywhere to make your stay even more special.

Our guest reviews for
Novotel Santos Gonzaga

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,502 reviews

TripAdvisor Rating 4.0/5

697 reviews

Somethings were not working

Customer review rating 4.0/5

Anonymous Couples - 09/01/2022 Confirmed reviews ALL

All the employees were extremely polite. All place are very clean, appropriate security measures against covid. The only thing was missing in the bathroom was the shampoo. And the bathroom hood wasn’t working. Unfortunately the bar draft beer machine wasn't working either.


Customer review rating 2.5/5

Eliane A. Business - 07/01/2022 Confirmed reviews ALL

We have problem in getting the vouchers from reservations, which was done via website. The room is very small, was dirty since the drywall was partially fixed from a previous maintenance. No chair to work on the desk and, when I request one, it came totally dirty.

Great location

Customer review rating 4.5/5

Patrick Couples - 06/01/2022 Confirmed reviews ALL

Walking distance to the beach with more than enough restaurants for lovely dinners in the evening. Beautiful view of the ocean. Just a downside that the windows were a bit dirty on the outside. The rest was an absolute blast!

Good stay

Customer review rating 4.0/5

Ricardo M. S. Solo - 30/12/2021 Confirmed reviews ALL

The staff are amazing. Christmas dinner was amazing. Food and service was an great opportunity. Only downside point. Could finish at 11 because 10pm was little to early to finish a Christmas meal. The hotel was far to relaxed regarding social distance. Specially on breakfast time. Room far to crowded and of course lots of guests coughing and sneezing. Really worrying for guests that want keep it safe. I asked if I could instead have coffee and some toast in the room and was informed that would need to pay again full amount.

Fantastic view

Customer review rating 5.0/5

Frm Couples - 27/12/2021 Confirmed reviews ALL

Fantastic location, view and accommodation.

Ok stay

Customer review rating 3.5/5

Eduardo Families - 26/12/2021 Confirmed reviews ALL

My room had issues with the A/C and the bathroom wall was covered with mold. It was my fourth time with you and I haven't experienced anything like it before. Staff was friendly as usual and breakfast is still tasty, definitely great features to rebalance the forces.

Good stay and service!

Customer review rating 4.5/5

Anonymous Families - 19/12/2021 Confirmed reviews ALL

Bed is very good; service is very good too!

Well located

Customer review rating 4.0/5

Sofia Couples - 30/11/2021 Confirmed reviews ALL

Improvement aspects: The pool bar was closed Breakfast area coldre have a better light design Only kne type of piloto that was too thick

different stay

Customer review rating 3.0/5

Priscilla Business - 25/10/2021 Confirmed reviews ALL

I had already stayed at the hotel, but this time the care and service was not satisfactory. Room smelling of cigarettes, bad internet, I'm part of the points program, but I didn't receive the benefits.

Good place and good location

Customer review rating 4.5/5

Milton Couples - 24/10/2021 Confirmed reviews ALL

Everything was fine except some desk clerk with lack of training

Horrible stay … completely disappointed

Customer review rating 0.5/5

Ana Couples - 21/10/2021 Confirmed reviews ALL

It was a horrible experience … The room wasn’t in a perfect condition .

Satisfying experience

Customer review rating 5.0/5

Celso C. G. Couples - 28/09/2021 Confirmed reviews ALL

Very good service, excellent location, very good breakfast and confortable room.

Customer review rating 2.0/5

Ed Business - 22/09/2021 Confirmed reviews ALL

The room I stayed in was leaking water all in the bathroom, the feel of the room was very disappointed.

another bad stay

Customer review rating 0.5/5

Anonymous Couples - 31/08/2021 Confirmed reviews ALL

For the past 2 times i had a bad experience

Dear Shadia Forti B., Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Meyhofer General Manager Fabiano Reis Gerente Geral/General Manager Novotel Santos Gonzaga

Bien situé

Customer review rating 3.5/5

V. Couples - 27/08/2021 Confirmed reviews ALL

We had a good stay. The room is confortable. The bed too. It was missing a bit of tea and coffee in the room. The mini bar has not a lot of choice but ok. The room need maintenance sometimes: there was things unscrew from the wall ( support of shower in the bathroom and the toilet). There was the water leaking under the sink. We called the reception and it was repaired the same day. Thanks. The view is nice for the bedrooms with ocean view. The reception staff is professional and friendly.

Well Located

Customer review rating 4.0/5

Marcos N. Business - 16/08/2021 Confirmed reviews ALL

The Hotel is amazing and people very friendly, just one observation to the Parking the attendance is not good people very unfriendly and not educated.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fabiano Reis Gerente Geral/General Manager Novotel Santos Gonzaga

Not as good as planned. Watch out!

TripAdvisor rating 2.0/5

John M Friends getaway - 28/01/2021 TripAdvisor review

I am an Accor member and usually stay at this hotel. As I got to the hotel, the nespresso machine of the lobby disappeared. As I got the room, I noticed body lotion was no longer available. Next day, we leave for the day and as soon as we get back at 5PM, the room remains untouched. No housekeeping.

Great Location and Property

TripAdvisor rating 5.0/5

892harishv Business - 03/09/2019 TripAdvisor review

Great Location Near to Beach Lot of places to eat nearby Can access businesses nearby. Full view of the Ocean. Swiming pool also available. Did Not recieve the Invoice by Email. Hence request you to please send me the same.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Friendly Staff

TripAdvisor rating 4.0/5

mark_globetrotter28 Family - 16/04/2019 TripAdvisor review

Friendly and helpful reception team. Adequate breakfast selection. Good location and decent walk to Gonzaga Beach. Mini mall next door with mini grocery store and small food court. About 15-minutes taxi ride to Santos Cruise Port (we stayed for 2 nights here before boarding our transatlantic cruise). Bathroom is nice with good shower pressure. Bed is too soft however. Could be better if a little firmer. Food prices in Santos are quite expensive though. Dining in Dubai is cheaper.

Great hotel! Great service!

TripAdvisor rating 5.0/5

amarav01 Family - 26/09/2018 TripAdvisor review

The hotel is very good, the room is perfect size! I was with my wife and 2 kids (3 and 9 years old), and the room space was very good. The room was very clean, and the service is fantastic! The hotel employees are very kind and are always ready to help!

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

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