Novotel Santos Gonzaga Hotel 4 stars

Customer review rating 4.4/5 6,280 reviews

Novotel Santos Gonzaga
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+ 20 Services

Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • KIDS' Space - featuring an Xbox, interactive table and children's menu

  • Swimming pool, sauna on the top floor and fitness center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Santos Gonzaga

Av Dona Ana Costa 473
11060003 santos

Tel: +551338789700

Fax: (+55)13/38789700

Check-in from 15h00

Check out up to 12h00


  • By plane

    CONGONHAS At 74km / 45.98 miles

  • By plane

    GUARULHOS INTERNATIONAL At 110km / 68.35 miles

GPS :-23.9652558, -46.3325484


  • CMA CGM 0.21 km / 0.13 mi
  • CONSTRUTORA BRASIL 0.1 km / 0.06 mi
  • LIBRA TERMINAIS 6.0 km / 3.0 mi
  • MAERSK 0.9 km / 0.56 mi
  • MSC 1.0 km / 0.62 mi
  • PETROBRAS 1.8 km / 1.12 mi
  • SBM OFFSHORE 0.21 km / 0.13 mi
  • VAN OORD 4.1 km / 2.55 mi

Hotel services


Restaurant 365 Santos serves international cuisine for breakfast, lunch and dinner. Guests can choose between buffet and à la carte, besides being able to enjoy a tasty feijoada every Wednesday.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 3 Meeting rooms
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 228 rooms
    • 14 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 23 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
Access to property
  • STS Parking Additional charge
    • On site
    • Private
  • Piscina Novotel Santos
    • Outside
  • Fitness In Balance
    • On site
    • Sauna room
  • Services for children
    • Video game area

Your meetings and events

Novotel Santos offers modern spaces for small social events and business meetings. 3 rooms of 45 m², with all the equipment for you to have the best possible experience, including free WIFI in all spaces.The maximum capacity is 50 people, and the structure was specially designed to meet the need of your event. The entire Novotel Santos team is ready to make your event uniqueand a success.

Room descriptions and layouts

meeting rooms

From 1 to 50 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The rooms at Novotel Santos are designed to offer the best comfort to guests. Accommodations are large, perfect for a trip with family or friends, with modern décor and cozy structure for comfort in the city. Besides, the hotel offers A/C and free Wi-Fi everywhere to make your stay even more special.

Our guest reviews for
Novotel Santos Gonzaga

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,280 reviews

TripAdvisor Rating 4.0/5

683 reviews

Satisfying experience

Customer review rating 5.0/5

Celso C. G. Couples - 28/09/2021 Confirmed reviews ALL

Very good service, excellent location, very good breakfast and confortable room.

Customer review rating 2.0/5

Ed Business - 22/09/2021 Confirmed reviews ALL

The room I stayed in was leaking water all in the bathroom, the feel of the room was very disappointed.

another bad stay

Customer review rating 0.5/5

Anonymous Couples - 31/08/2021 Confirmed reviews ALL

For the past 2 times i had a bad experience

Dear Shadia Forti B., Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Meyhofer General Manager Fabiano Reis Gerente Geral/General Manager Novotel Santos Gonzaga

Bien situé

Customer review rating 3.5/5

V. Couples - 27/08/2021 Confirmed reviews ALL

We had a good stay. The room is confortable. The bed too. It was missing a bit of tea and coffee in the room. The mini bar has not a lot of choice but ok. The room need maintenance sometimes: there was things unscrew from the wall ( support of shower in the bathroom and the toilet). There was the water leaking under the sink. We called the reception and it was repaired the same day. Thanks. The view is nice for the bedrooms with ocean view. The reception staff is professional and friendly.

Well Located

Customer review rating 4.0/5

Marcos N. Business - 16/08/2021 Confirmed reviews ALL

The Hotel is amazing and people very friendly, just one observation to the Parking the attendance is not good people very unfriendly and not educated.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fabiano Reis Gerente Geral/General Manager Novotel Santos Gonzaga


Customer review rating 4.0/5

Shane D. Couples - 16/08/2021 Confirmed reviews ALL

Perhaps we should rate it a 10 but these are exceptional times and this team seemed a little out of practice. We were well received and given a room with a wonderful view, as was to be expected having chosen to pay more for this. But there were niggly oversights that suggested to us that they could have done better. Ignoring our over-critical view we set out to enjoy our stay and very much did. We had paid extra for breakfast and were not disappointed. Requested a couple of fixes in our room which were attended to immediately. We really did enjoy our stay and would recommend this hotel to anyone.

Well located but service below expectation

Customer review rating 3.5/5

Thierry A. Couples - 16/08/2021 Confirmed reviews ALL

Less and less amenities Tomo was not clean

Really well located

Customer review rating 3.0/5

Renata T. Business - 27/07/2021 Confirmed reviews ALL

I was only disappointed with cleaning on the room. As regular standard from Accor hotel usually all glasses, tv control, cups etc are packed and clean. The tea kettle was dirty inside as much as both cups in front of it. The cleaning on bathroom and general room as not Accor hotels standard. But I need to compliment how good and professional was the reception team! They made my stay even the room wasn’t that clean!

LOve the view and the room

Customer review rating 4.5/5

Neno S. Couples - 26/07/2021 Confirmed reviews ALL

Incredible, Me and my wife loved.

Dear Mr S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jéssica Yumi Hirata Subgerente Novotel Santos Gonzaga

Disorganized and unsafe

Customer review rating 3.0/5

Shela Families - 20/07/2021 Confirmed reviews ALL

We arrived at 3pm for check-in and the lobby was packed, there were 3 receptionists and they were taking a lot of time to finish the c/i procedures. Once it was our turn we asked if the baby crib was already in the room and cleaned according to covid procedure. They informed us the crib was not in the room and they would bring it (the days before our stay we tried calling the hotel many times but no one answered). After one hour we had to call the reception back and ask where was the crib, once they brought it it was filthy dirty and no mattress or linen, we had to send it back, very disappointing

Bed was not comfortable

Customer review rating 3.0/5

Daniel M. Families - 20/07/2021 Confirmed reviews ALL

We stayed just for one night, the room was fine but the bed made the night difficult. The price for the breakfast was a bit excessive as well.

Customer review rating 5.0/5

Simone C. B. S. Couples - 20/07/2021 Confirmed reviews ALL

Extremely cozy bedroom with a stunning view of Santos' city and its wonderful beaches. Kind and helpful staff is also another positive point about the Hotel. My husband and I are pleased about the time we had at Novotel Santos.

Well located

Customer review rating 1.0/5

Peter G. Families - 20/07/2021 Confirmed reviews ALL

I booked your hotel because I’d stayed with you ( ( Novotel ) many times before and I have always enjoyed my visits . On this occasion however , our stay was awful . I took my family to the beach fir the weekend to give them a well deserved break . When I booked your hotel the site stated it was breakfast included . However when we arrived and tried to check in your front of house receptionist Juliana told us very ‘ matter of factory ‘ that it wasn’t . There was no empathy and she was very abrupt when she spoke to us . It was veery embarrassing because my two daughters aged 9 and 4 were with my wife , my mother in law and I . I’m all it took an hour almost to check in . Juliana did try to resolve the matter but told us that she couldn’t help and we would be getting her into trouble if she included breakfast. Juliana speaks excellent English so there was no doubt that she fully understood us . She told me to call and complain ( something that I believe she did because she wanted to push the responsibility into me abs kit deal with it in our behalf ) The following day I spoke to Fabiano the hotel manager . I speak Portuguese enough to understand what he said to me and he spoke enough English to understand me too . He asked me what would compensate me for the rudeness and embarrassment we’d suffered . I told him that our weekend had been ruined and that he should give us a complimentary night at the hotel . He refused and told me that he’d supply breakfast only .I had no choice but to accept his decision. I think the very least that the hotel could do is replace our ruined weekend.

room below average the other times I stayed , and bad internet

Customer review rating 2.5/5

Alexandre B. Business - 09/07/2021 Confirmed reviews ALL

I usually stay at the novotel but this last time was the worst , I stayed in a single bed when my feet were out , the position and location of the room was the worst ever not to mention the internet that did not work properly

Boa estadia

Customer review rating 4.0/5

Joel Families - 08/06/2021 Confirmed reviews ALL


Not as good as planned. Watch out!

TripAdvisor rating 2.0/5

John M Friends getaway - 28/01/2021 TripAdvisor review

I am an Accor member and usually stay at this hotel. As I got to the hotel, the nespresso machine of the lobby disappeared. As I got the room, I noticed body lotion was no longer available. Next day, we leave for the day and as soon as we get back at 5PM, the room remains untouched. No housekeeping.

Great Location and Property

TripAdvisor rating 5.0/5

892harishv Business - 03/09/2019 TripAdvisor review

Great Location Near to Beach Lot of places to eat nearby Can access businesses nearby. Full view of the Ocean. Swiming pool also available. Did Not recieve the Invoice by Email. Hence request you to please send me the same.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Friendly Staff

TripAdvisor rating 4.0/5

mark_globetrotter28 Family - 16/04/2019 TripAdvisor review

Friendly and helpful reception team. Adequate breakfast selection. Good location and decent walk to Gonzaga Beach. Mini mall next door with mini grocery store and small food court. About 15-minutes taxi ride to Santos Cruise Port (we stayed for 2 nights here before boarding our transatlantic cruise). Bathroom is nice with good shower pressure. Bed is too soft however. Could be better if a little firmer. Food prices in Santos are quite expensive though. Dining in Dubai is cheaper.

Great hotel! Great service!

TripAdvisor rating 5.0/5

amarav01 Family - 26/09/2018 TripAdvisor review

The hotel is very good, the room is perfect size! I was with my wife and 2 kids (3 and 9 years old), and the room space was very good. The room was very clean, and the service is fantastic! The hotel employees are very kind and are always ready to help!

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Perfect Hotel and Staff

TripAdvisor rating 5.0/5

elira13 Business - 05/09/2018 TripAdvisor review

I really loved my experience in this hotel, great location, the roons are very good, new and cleaned. The staff is amazing, helpfull and very friendly. I will return to this hotel on my next trips and I will recommend it to all travelers.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

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