Mercure Hotel Muenchen Ost Messe

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Mercure Hotel Muenchen Ost Messe 3 stars

Customer review rating (ALL Rating) 3.0/5 1 reviews

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Description

Hotel extras

  • Parking garage available with direct hotel access

  • 167 air-conditioned rooms with free high-speed WiFi

  • 2 meeting rooms with 86 sqm each

  • Cashless operation

  • BOSE Sound System and full HD TV as well as water kettles in the rooms

Hotel location

Mercure Hotel Muenchen Ost Messe

Kronstadter Straße 12
81677 MUENCHEN
Germany

Telephone +49 89 5997630

Fax +49 89 599763599

Contact email

  • OSTBAHNHOF:  BUS190/191 SUESKINDSTRASSE

  • By plane

    FRANZ JOSEF STRAUSS At 40km / 24.85 miles

  • By train

    MUNCHEN At 7km / 4.35 miles

GPS:48.138102, 11.648211

Companies

  • ADVANTEST GMBH 0.3 km / 0.19 mi
  • COMPUTACENTER AG 3.2 km / 1.99 mi
  • COMPUTERLINKS AG 0.5 km / 0.31 mi
  • GIESEKE & DEVRIENT 2.5 km / 1.55 mi
  • IBM DTL. GMBH 2.5 km / 1.55 mi
  • ON SEMICONDUCTOR 0.3 km / 0.19 mi
  • SÜDDEUTSCHER VERLAG 1 km / 0.62 mi
  • T-MOBILE 3.4 km / 2.11 mi
  • THE WALT DISNEY 0.1 km / 0.06 mi
  • THYSSEN GRUPP 1.5 km / 0.93 mi
  • TRENKWALDER GMBH 0.3 km / 0.19 mi
  • VERIZON BUSINESS 0.8 km / 0.5 mi
  • VODAFONE D2 GMBH 0.8 km / 0.5 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAR

Currently unavailable

Warm yourself up by the fire in our bar on cold days, and enjoy your drink outside on the terrace in the summer. Enjoy some scintillating conversation or just kick back and relax with a drink. Open daily from 5PM until 1AM.

Your meetings and events

Take advantage of our events area for business meetings or private functions. Two large rooms on the ground floor measuring 969 sq. ft enjoy natural light and offer direct access to the leafy inner courtyard as well as WIFI and modern technology.

Room descriptions and layouts

3 

meeting rooms

From 1 to 86 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

The Mercure Hotel München Ost Messe has 167 spacious rooms. Choose between Standard, Superior and Privilege Rooms with adjustable air conditioning, desk, free high-speed WIFI, safe and kettle. Great entertainment is guaranteed with the BOSE sound system and Full-HD TV with Sky Film and Sport. All rooms are soundproofed. One child up to the age of 12 can sleep in their parents' bed free of charge. Your pet is welcome (fee of EUR 15/night).

Our guest reviews

Our guest reviews for
Mercure Hotel Muenchen Ost Messe

100% genuine reviews from our guests

Find out more

ALL Rating  3.0/5  1 reviews

TripAdvisor Rating  3.5/5  575 reviews

Old hotel

TripAdvisor rating 2.0/5

_mrbult Business - TripAdvisor review

Entrance was closed and check in on the Ibis desk. The door didn't open with the keycard they gave me. Also the new card didn't work. The woman behind the desk was very polite and offered to let me in all the time. The furniture was very old and poor. It was very cold in my room and the heating didn't work. Eventually i got a new room. Condition of the room was the same but at least I could open the door. The bed was really good. Breakfast was good!

Ibis instead of Mercure

TripAdvisor rating 3.0/5

59gol Business - TripAdvisor review

When I arrived at the Mercure Ost-Messe, it became obvious that the Mercure was closed (sign on the door - please check-in at the Ibis to the right). As I booked shortly before the exhibition; I was surprise that there was no messge send.

Excellent hotel with nice location

TripAdvisor rating 5.0/5

Wander05329303406 Couples - TripAdvisor review

Great hotel with very economical price. Public transport is accessible just across the road. There is private parking with is €10 per day but outdoor public parking is free. The staff is super friendly and rooms are immaculate with all essentials.

Dear Wander05329303406, Thank you very much for the good feedback. We are really happy to read these. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

5 days in Munich

TripAdvisor rating 3.0/5

ajneh Business - TripAdvisor review

Overall, this hotel is value for money. The breakfast is good. The location is fine if you are visiting ICM (International Congress Center Munich‎) However, I did not feel my accor plus member was recognized by the staff. So, I a little bit disappointed.

Dear Ajneh, thank you very much for taking the time to give us your feedback. We are sorry, that you feeled not welcome as a accor plus member. We are doing trainings with our staff and hope we could improve our service. Best regards Nicole Hahn Assistant Manager

good hotel

TripAdvisor rating 4.0/5

781willi Business - TripAdvisor review

nice people at reception. nice room. clean bathroom. breakfast is very nice. A lot of things you can have and everything is very fresh. parking is available but only for a fee. I think that 10 Euro per night is a lot. was very surprised when I went to the room and got as a member a small gift!!!!! It was a little caramel. I suggest not to give in this case anything as it is a shame.

Dear 781willi, thank you for taking the time to give us your feedback. Best regards Nicole Hahn Assistant Manager

Good Option

TripAdvisor rating 4.0/5

Luiz D Families - TripAdvisor review

The hotel offered a big room with good facilities anda great staff. The bar colud offer more food and snacks options. The internet is quite fast but it is necessary login several times to keep working.

Dear Luiz, Thank you very much for your review. With best regards, Maria Gangutis

Location looks bad but actually OK

TripAdvisor rating 4.0/5

brianpaul450 Couples - TripAdvisor review

On arrival late into the evening the hotel looks like it is in a poor area. Be warned the parking is AT LEAST 10 Euros per night, but you can park on the streets, which were OK when we stayed. Good location for Eastern Munich and travelling around Bavaria. We also walked around the local area and found parks, restaurants etc within 20-40 minute walks. We would stay here again, but only if the price was right.

Dear brianpaul450, thank you very much for taking the time to give us your feedback. Best regards Nicole Hahn Assistant Manager

Mercure Hotel München Ost-Messe

TripAdvisor rating 4.0/5

RobertoC202 Families - TripAdvisor review

The room was confortable for four persons. The breakfast is good. The check-in was very good. The hotel is far from the old Town. The hotel does not have a restaurant. The room does not have a refrigerator.

Dear Roberto, thank you very much for taking the time to give us your feedback. Best regards Nicole Hahn Assistant Manager

nothing special

TripAdvisor rating 2.0/5

Criticomania Business - TripAdvisor review

Hotel is just average like the team, is first time i feel like no really welcome in one accor hotel. Chef were in charge during breakfast was really nice and helpful, but rest of the team nothing special. One night i stop by the bar and i ask which wine you have and barman replay me wine is wine and beer is beer.... i think all team need to be more humble and modest for the job they are doing. House keeping was average too and the last two days they even do not refill the soap. Quality of bed is really bad and really uncomfortable, the worst i ever had in accord hotels...i do not know why. All in all i'm not really happy of my stay but it was close to my "working" place during my stay, i think this is one of the most average accor hotel i ever been, and i know Mercure is no like that so it can only improve. I hope this will be a motivation for improve Mercure team to do better.

Dear Criticomania, thank you for taking time, to give us your feedback. Rest asured that we will do our best to improve our services. Best regards Martin Götze General Manager

Mercure Hotel Munchen Ost-Messe

TripAdvisor rating 3.0/5

PeNor Business - TripAdvisor review

The hotel is at an excellent location for the exhibition center, otherwise it is a little far outside Munich. The first time I experienced only being able to have a welcome beer and no wine. Internet OK and easy to use. I cannot comment on the breakfast as I did not take it. The entrance to the hotel is also not very inviting but this was compensated by the friendly staff.

Dear PeNor, thank you very much for taking the time to give us your feedback. Best regards

Worst experience ever!

TripAdvisor rating 1.0/5

karlaangiec Families - TripAdvisor review

the recepcionist told it is the only way to contact the manager by mail (Even if I insist him to call the manager) and make a formal complain. I stayed at the Mercure hotel münchen from the 29 th until the 31 th of October and it has been the worst experiencie for my family and I, considering that we have visit several accor hotels:1. The rooms where not clean (we found underware and clothes from the previous guest at the moment we arrive and inform it to the recepcionist 2. Check out day: since 11.00 a.m. The cleaning service enter in to our room while we were still there, They try to enter 2 times before the check out hour ( 12.00 hrs) and start talking to us with very Rude Maners. They did not understand that me and my mum were still at the room even if I have talk them in German they start to say that they needed to clean before 12.00 and speak in their own language. And when we get out of the room they do not even let us closed the door they just enter without respect at all. 3. When we ask at reception the recepcionist guy told us that they have told the cleaning service several times to respect the costumers and just told us that there is no way to complained or even speak to the hotel manager rather than an email? From what we understood this is not the first time that this happens to the guest.We have always prefered accor hotels for their standards but this time we got the worst experience at a hotel ever!

Dear Karl Angie C, thank you for taking the time for your constructive comments referring to your stay. We do apologize for any inconvenience caused by this occurrence that does not show our normal standard. We have talked to our maintenance and front office departement about this situation and to improve our service. It will be nice if you give us the chance, to make a next stay to a pleasant one. With best regards Martin Götze

Night stop of 2 adult + 2 children

TripAdvisor rating 4.0/5

gdmrgt Families - TripAdvisor review

Quite new strycture. Room clean, silent, two large beds. Free parking outside but not close to the hotel. Breakfast expansive. Cordial reception. Close to town centre. No soap in the bathroom but new equipment

Dear gdmrgt, thank you very much for your nice feedback. We are happy, you have enjoyed your stay in our Hotel. Best regards Martin Götze General Manager

More ibis like standard

TripAdvisor rating 3.0/5

756erikl Families - TripAdvisor review

We checked in online but needed to check in again. We got wrong info about the parking garage the breakfast was poor and the room cleaning was not ok. A deodorant not ours found and only the bed was made. Nothing else

Dear Erik L, thank you for you feedback. It`s not nice to hear that your were not satisfied with the room cleaning! I already take action to improve our service ! With best regards Martin Götze General Manager

Good hotel

TripAdvisor rating 4.0/5

mauriaust Families - TripAdvisor review

I like the hotel, considering Ibis standard, with suitable Room and its comodities, silence, good breakfast. I do not like the charge of car parking, which represented almost 20% of the total charge. Its location is good, although 1,2 km from totais station.

Dear Sir or Madam, thank you very much for your nice feedback. Best regards Nicole Hahn Assistant Manager

a little confused

TripAdvisor rating 3.0/5

lastvisitor Business - TripAdvisor review

I'm used to excellent service and reliably nice rooms at Mercure hotels, but this was an exception. Maybe this hotel just recently switched branding or something. It wasn't really bad, just quite a bit below the Mercure standards that I'm used to. The good stuff: - My (privilege) room was big, and bright, with windows wrapping around the corner of the building - another big win: outlets under the bedside tables. Thank you! But, the "privilege"-class room fell short from my experience with other Mercures: - had no minibar. Just a 1L bottle of water with a price tag on it (€4.60, & normally Mercure Privilege rooms have a free minibar.) - had a Bose wave radio. Nice, but it had a Bluetooth instruction card for a different kind of Bose radio. I had to bring a technician in, who spent 10 minutes poking at the thing trying to figure it out himself. - had 3 shirt hangers, 1 working pants hanger, 1 non-working pants hanger, 0 coat hooks. Really not ideal for a multi-day business trip. - no slippers, bathrobe, or shoehorn Also: - I was given the wrong room number when I checked in. Not a big deal but kind of annoying for arriving late at night and having to march back down to the desk with your suitcase and stuff. - The desk and was often not staffed. When I returned to the desk with my wrong key, the desk guy was out for a smoke break, and some back-office guy had to go track him down. - The location requires a car, taxi budget, or patience for spotty outer-ring public transit. Busses to Messe every 20 minutes at peak times, and take 25 minutes to get there. - There's no restaurant, which would be fine if it were in town. But your food options nearby are basically the old Gasthaus next-door, or Lieferando. - The hotel bar was not staffed, at least at the one moment I wanted to go and get myself a cocktail.

Dear lastvisitor, thank you for this detailed feedback. Especially your comment to our reception staff amazes me! I already shared you comment with my teamleaders to improve our service. We will apreciate if you give us a chance during your next visit, to convince you from our services. with best regards Martin Götze General Manager

Have seen better Mercury Hotels

TripAdvisor rating 2.0/5

Eduardo S Couples - TripAdvisor review

Hotel has free parking and a good (paid) breakfast. If you have car, it's 10 min from downtown Munich. Hotel needs some renovation and cleaning improvements. Room had a bad smell. People were friendly

Dear Mr. EduardoSteiner, thank you for your given feedback. Please be sure, I will address this directly to my colleague from the housekeeping department. Thank you. We wish you a great start in the new year 2018. Kind regards Carina Loder Front Office Manager

Confortable and clean room. No breakfast included in the fee. Expensive and far from the centet

TripAdvisor rating 3.0/5

A3334KGcarolinec Families - TripAdvisor review

The hotel had very clean and confortable room. However, although the fee is high, it does not include breakfast. The hotel is also very far from the city center and the subway js quite far too. I would not recomend this hotel if you are not planning on travelling by car.

Dear Caroline C, thank you for your given feedback. We offer two rates. One rate is with breakfast and the other one without. So you can decide by yourself which rate you would prefer. Unfortunately our location is a little bit closer to the fair groud because we are a fair hotel. With the bus (in front of our hotel) its very easy to reach the publich transport. Kind regards Carina Loder Front Office Manager

Not so good

TripAdvisor rating 2.0/5

internationalrice Business - TripAdvisor review

the first Room done, it was not finished to get ready and cleaned, so new room come. The second one, very big and cool, but not perfectly cleaned yet. Too much bright in the morning. Reception at the incoming quite kind. Instead, receptionist (woman) at the departure, very very poor, not kind and no welcome drink to take away. Not adviced as heigh class hotel

Dear internationalrice, We would like to take this opportunity to thank you very much for your constructive comments referring to your stay. We do apologize for any inconvenience caused by this occurrence that does not show our normal standard. It will be nice if you give us the chance, to make a next stay to a pleasant one. with best regards Martin Götze General Manager

Its not more a budget hotel

TripAdvisor rating 1.0/5

elangom2017 Families - TripAdvisor review

The front desk was impolite and same with the restaurant for breakfast . I hold accor gold membership absolutely they don't honour any benefits. Worst mercure property that i had experienced until now.

Dear elangom2017, We would like to take this opportunity to thank you very much for your constructive comments referring to your stay. Regretfully, your stay did not meet your expectations and you were not satisfied with our service provided. We do apologize for any inconvenience caused by this occurrence that does not show our normal standard. Thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a more positive and pleasant one. with best regards Martin Götze General Manager

Far Far Away Hotel with no Fun

TripAdvisor rating 2.0/5

bobingpetery Business - TripAdvisor review

No for family, not so much for family neither. Nothing good to state nor bad to complain, it is just a boring hotel. If you are there for Messe Exhibition connection, it will take about 10 mins by taxi or take bus 191/190 with no train connection to either Messe nor Munich downtown.

Dear bobingpetery, thank you for your feedback. As a trade fair hotel our location is closer to the fair than to the city center. To the city center you can use the public transportation (ca. 25 minutes). Kind regards Carina Loder Front Office Manager

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