Hotel - ibis Styles London Excel
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles London Excel Hotel

3.5/5 1,990 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter

Catering

  • Breakfast included in the price
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 5 meeting room(s)
  • Copy/print service available
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The hotel will be undergoing a property modernization from 22/11/2017 until 30/12/2018 (completion date subject to change). Every effort will be made to minimize noise and disturbance. We are excited to share the changes when they are complete.

Hotel location

Companies and event centres nearby

Company

BRITISH AIRWAYS1.77 km / 1.1 mi CROSSRAIL4.51 km / 2.8 mi THAMES CLIPPERS3.38 km / 2.1 mi
CITI JET1.77 km / 1.1 mi TATE AND LYLE11.75 km / 7.3 mi U E L3.7 km / 2.3 mi

Exhibition and convention centre

EXCEL CONFERENCE0.1 km / 0.06 mi

Your meetings and events

Planning a professional gathering in London? Our versatile meeting spaces are on hand to cover anything from a board meeting to a large banquet. You'll enjoy free fibre Wi-Fi as standard and all the technological extras your conference requires.

ibis Styles London Excel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MARY ROSE 27 m2 2 m 24 10 14 8 0
CUTTY SARK 35 m2 2 m 32 12 16 12 0
HMS BELFAST 51 m2 2 m 42 20 26 18 20
HMS PRESIDENT 90 m2 2 m 120 36 32 84 72
COMBINED SUITES 203 m2 2 m 200 0 88 100 150
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 305 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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3.9/5 ALL Rating 4,305 reviews

Our guest reviews for
ibis Styles London Excel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,990 reviews
Jack H. Business - 10/02/2020 Confirmed reviews ALL
« Very good Pub, worst staff at hotel reception »

Pub is highly recommended, but the staff at the hotel reception is very unfriendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yong Beam K., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Phil Couples - 10/02/2020 Confirmed reviews ALL
« Good price near to O2 »

Stayed many times before after a gig at the O2. Good price for London and now refurbished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil D., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Davie R. Couples - 06/02/2020 Confirmed reviews ALL
« Convenient location for Underground,DLR, EXCEl. »

Been here before, comfy rooms, handy pub next door for eats, friendly staff, great room prices making this fantastic value for money. OK, if you're impossibly fussy, spoilt, difficult to please and need to be pampered in a top of the range luxury establishment, then go elsewhere and pay top dollar for it. Personally, this is the place for me and I'll be back again and again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David R., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddharth Tailor Operations Manager Ibis Styles London Excel

Rosie Business - 05/02/2020 Confirmed reviews ALL
« Fantastic Stay »

Great location for working at London Excel, very welcoming and knowledge staff, thank you all for a wonderful stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosie C., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Anonymous Business - 04/02/2020 Confirmed reviews ALL
« Excellent rooms »

I only used the room but it was spotless , specious with great bathroom .

Our hotel has responded to the review
Our hotel has responded to the review

Dear judith R., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Kay B. Couples - 04/02/2020 Confirmed reviews ALL
« Well located for the O2 and the underground »

Booked due to it being close to the O2 arena, also a short walk to the dlr and underground

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay B., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Bridgit Business - 04/02/2020 Confirmed reviews ALL
« Convenient »

Business trip, exhibiting at ExCel. Position very convenient and onsite staff outstanding as always. We unfortunately had a pre-check-in issue with Nadine Bortoluzzi who was very unaccommodating to our request to have 3 items pre delivered to your Ibis. Her points were understandable but we found her inflexible, all via email. I eventually called your hotel, only to find the receptionist was totally understanding and prepared to accept our goods 24hrs before check-in. All went smoothly from then on. Please note our shipment was being sent from Ibis Munch (who happily kept it), we are not from Europe or UK, we gave her our frequent card number, etc … and she knew we were exhibiting at the show.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bridgit G., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Prof J. Solo - 04/02/2020 Confirmed reviews ALL
« Very convenient »

Nice room in a hotel well situated for London City Airport, but also accessible to Central London. Pub next door for supper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. W., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant reception Manager Ibis Styles London Excel

Steve Couples - 04/02/2020 Confirmed reviews ALL
« Great hotel, breakfast plates the only downfall »

Been coming for a while now, and always enjoyed our stay. It's become our regular place to stay on trips to London. The room is great - clean and comfortable. The location is perfect, with a train station right outside. My only quibble is that recently someone took the decision to replace dinner plates with side plates. Ok if the breakfast was just continental, but they're simply not big enough to eat a cooked breakfast on! Increase the size of the plates and this would be a nigh-on perfect stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven C., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Business - 02/02/2020 TripAdvisor review
« Very basic facilities. Easily accessible from Custom House DLR. »

Check in was good. Room was the usual IBIS offer. Problem with electrics in the room (light switches crackled and lights did not come on if switch by door used). Reported to reception next morning but no apology or thanks for the report. Breakfast room more like a staff canteen. 90% of guests were builders which added to that vibe. No bar in hotel but pub adjoined. No atmosphere in the pub and little service. Not somewhere i would spend time. Overall, i do not think i will choose to stay here again. There is an upgrade/refurb going on so i will wait till the work is completed.

Sally K. Families - 31/01/2020 Confirmed reviews ALL
« Ideal for Excel and 02 »

The hotel was well placed for where we needed to be. The room was clean and pleasant with a lovely bathroom. A good location for the DLR. self serve breakfast was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally K., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddharth Tailor Operations Manager Ibis Styles London Excel

Dave Couples - 28/01/2020 Confirmed reviews ALL
« Nothing wrong with the room. »

Room was nice, well kept and tidy, although our window was broken so we could not open it. Breakfast was ok, just a shame that they didn’t open the restaurant at all during our stay even though there were signs and adverts stating that the restaurant opened at 5pm everyday. Staff were friendly. All in all it was a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David H., Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel . We do take our guest feedback very seriously and this feedback has been given to the relevant managers to investigate and look into the issues addressed by you. We wish you well and hope to serve you better in the future. Sincerely, Siddharth Tailor Operations Manager Ibis Styles London Excel

Jm Solo - 28/01/2020 Confirmed reviews ALL
« Well located for Excel centre »

Apart from the location, everything else was average. The room was freaking cold - there was no extra blanket and the heating didn’t work. There was so much noise in the night due to loading at the back of the building. Customer service was however good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie C., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Harpa Business - 27/01/2020 Confirmed reviews ALL
« Nice and clean room »

Ok to stay here if you´re at a conference at the Excel. A bit dull surronding and nothing to do, ok restaurant nearby. The hotel bar is a bit shabby, but ok for a pint, could really use a makeover. The room I had was fine, very sipmle but very clean and the bed was comfortable. Breakfast was eatable but nothing more, a bit chaotic in the breakfast room, needs to be more efficient. Staff was friendly in lobby. Check in and out was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harpa S., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Pete C. Business - 27/01/2020 Confirmed reviews ALL
« Friendly staff, great wifi and nice room »

I have stayed at the Ibis several times, and the refurbished rooms are very nice. Finally a decent bathroom, USB charging ports everywhere and great WiFi access. The staff are extremely friendly, especially on reception and in the breakfast room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pete C., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siddharth Tailor Front Office Manager Ibis Styles London Excel

Jessica Business - 26/01/2020 Confirmed reviews ALL
« Very bad. »

Having fallen asleep, I was woken up by a random man walking into the room around midnight. He had been given the wrong key by your receptionist and gave both of us a scare. I found this highly unprofessional, and it ruined my night - let alone the importance of a awaiting a major exam the following morning. I expect a full refund for the duration of my stay, and will look forward to your reply.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica S., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly h8… if you wish to discuss this matter in further details. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Anonymous Business - 23/01/2020 Confirmed reviews ALL
« ok stay »

given tiny budget for the meals paid as part if bundle, window in room not correctly sealed showers on 5th floor just dribble not a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip L., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on… if you wish to discuss this matter in further details. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Steve S. Solo - 22/01/2020 Confirmed reviews ALL
« Well located, nice hotel, good breakfast good service »

nice welcome, first impressions very nice. the safe didn't work, locked in the open position and no batteries, apart from that, the only issue was one day the bin was emptied but left in middle of floor in 2 parts with no bin bag, and if that's the only problem the not bad at all. Lovely shower, big TV which I could stream laptop and phone too, also free wifi was quite good. will be a good place if crosslink ever gets finished as the hotel is directly opposite the station, also direct line to tower gateway with options for other lines just a couple of stops away. also had a good air con / heater unit. I would have no problem stopping here again, oh and breakfast is served from 6:30 am if you like an early start. just a small lack of wardrobe space if your staying for a while.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen S., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Anonymous Couples - 22/01/2020 Confirmed reviews ALL

All good, but please don't play music in the breakfast room. People then have to talk a little louder, and the general noise goes up. In this age people who want music listen on their phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham S., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Sarah M. Couples - 21/01/2020 Confirmed reviews ALL
« Value stay »

Good location, adequate room, great breakfast, great late check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah M., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

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