Hotel - Mercure Okinawa Naha
Mercure Hotel Mercure Hotel

Mercure Okinawa Naha

4.0/5 789 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • NAHA AIRPORT
  • Languages spoken at the hotel
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Massage  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Companies and event centres nearby

Company

ANA2.2 km / 1.37 mi BANK OF RYUKYU1.5 km / 0.93 mi CITY BANK3 km / 1.86 mi JAL1.9 km / 1.18 mi KDD1 km / 0.62 mi NIPPON LIFE INSURANCE1.3 km / 0.81 mi NTT8.5 km / 5.28 mi OTV1.3 km / 0.81 mi
ASIANA2.3 km / 1.43 mi CHINA2.3 km / 1.43 mi GIBRALTAR5 km / 3.11 mi JTB4 km / 2 mi MIZUHO1.8 km / 1.12 mi NTA2.2 km / 1.37 mi OKINAWA ELECTRIC POWER CO.LTD10 km / 6.21 mi

Your meetings and events

Mercure Okinawa Naha Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ATLANTIQUE 90 m2 2 m 70 35 40 50 70
PACIFIQUE 90 m2 2 m 70 35 40 50 70
ATLANTIQUE AND PACIFIQUE 180 m2 2 m 160 70 40 120 160
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 260 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 8,093 reviews

Our guest reviews for
Mercure Okinawa Naha

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 789 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Families - 04/12/2019 Confirmed reviews ALL
« Friendly and helpful staff »

The experience was excellent. The staff we’re helpful and very friendly

Masayaka Families - 03/12/2019 Confirmed reviews ALL
« Excellent Location »

Being familiar with Mercure Hotel, staying there during visits to Narita for many years, I chose this hotel. The location proved to be very convenient as the monorail from and to the airport has a stop at this hotel and it’s just a a few meters away. There is a car rental desk inside the hotel and there’s also a parking garage for private vehicles for approx $10/day with in and out privileges. Just make sure you ask which garage as there are 2 of them (one for the rental car). The front desk personnel are pleasant and helpful. If you sign up for Accor membership or a member of the Accor Hotels you get free coffee (and tea?) from the lobby during certain hours of the day plus a take out breakfast of banana and pastry on day of departure. I gave 9 stars because the room is quite small, a Japanese standard, and you have to be creative to have 2 suitcases open at the same time. Plus no hot water pot/coffee/tea in the room. But it’s a beautiful, clean new hotel which I still recommend.

Man Y. W. Solo - 01/12/2019 Confirmed reviews ALL
« Ms. w. Man Yi »

Great location. Staff are extremely friendly and helpful!

Dilys Couples - 30/11/2019 Confirmed reviews ALL
« Comfortable »

It is very convenient for transportation and good to hv. Familymark next to hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yun Ha C., Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. It was so nice to know that you found the location of our hotel convenient. There are lots of supermarkets nearby and even a drugstore, post office. Yui rail is also just situated in front of our hotel. We hope to see you again the next time you are in Okinawa. Sincerely,

Rick K. Friends - 29/11/2019 Confirmed reviews ALL
« First time to visit, feeling not too bad. »

The only thing is : I speak very little japanese, but some of your counters speak very little english ^__^

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are sorry that our staff does not speak English, but we ensure you that we are trying our best to improve our services and communication towards our guests. Thank you again for taking your time to share your experience, and we hope to see you again the next time you are in Okinawa. Sincerely, Yuko Ano Front Office Manager

Mr T. J. Solo - 25/11/2019 Confirmed reviews ALL
« Comfortable hotel where I was made very welcome »

Very good check in and check out. The reservation team granted my room preference based on my stay last year. I once again enjoyed my stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy J., Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. We are delighted that you have enjoyed your room and our housekeeping, and that you have felt comfortable at our hotel. We are delighted as well that our takeaway breakfast did suit your needs. It is always a pleasure to receive positive feedback, and we ensure you that we will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are sorry that you have found your room too small. You may know that we can provide upgrade solutions at the front desk depending on our availability, therefore do not hesitate to contact our front desk if you ever need to. We regret as well that you have found that our tv channels were too few. We ensure you that we will pass on your valuable feedback to the department concerned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Keiko Business - 25/11/2019 Confirmed reviews ALL
« Slow internet connection »

I stayed Mercury Okinawa first time. I chose this hotel because customer review of other near by hotels show slow internet whereas this hotel had good comments. However, hotel WiFi didn’t work after 10pm and I used 4G on my phone. It recovered in the morning. I regret my experience since it was my primary reason of selections Mercure Okinawa. The location is convenient. Clean room and staff has nice smile.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We are glad to hear that appreciated our front desk staff during your stay and that you liked our hotel and our location. I ensure you that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, We are sorry that you found that our WIFI was slow. You may know that we can send our engineers to check your connection in the room. Also, you can contact our 24-7 front desk anytime if you encounter the slightest problem with your room. Our goal is to guarantee the highest services for our guests, therefore do not hesitate to contact our team next time you come. We appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We sincerely hope you will consider us again the next time you are visiting Okinawa. Sincerely, Yuko Ano Front Office Manager

Kwokchuleung Solo - 23/11/2019 Confirmed reviews ALL
« simple but nice »

clean simple , nice Customer service more than happy live there

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front office Manager

Dickson Business - 16/11/2019 Confirmed reviews ALL
« Convenient location and great value for money »

Staff made the stay extra welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at our hotel and for your loyalty for Accor Club. We are happy to know that you felt comfortable during the stay and that you have appreciated our services provided by our staff. our goal is to provide the best services everyday so our guests can feel welcome and at home at any time of their stay. Thank you again for sharing your experience, and we hope to see you again at Mercure Okinawa Naha. Sincerely, Yuko Ano Front Office Manager

Luke W. Friends - 13/11/2019 Confirmed reviews ALL
« Okinawa »

Clean and very sweet, and the breakfast is great, only the car parking fee too high~

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha. We are happy to know that you appreciated our hotel's housekeeping. Also,we are happy to hear that you were satisfied our breakfast. We ensure you that we will do our utmost efforts to keep our service standards high. We thank you as well for your kind words towards our team. Our goal is to provide the best services everyday so our guests can feel welcome and at home at any time of their stay. However, we are sorry that you found that our car parking was expensive. You may know that our hotel parking is not free of charge. You can use our parking for 1000 yens per night as many times as you want during day and night. If you need to use parking just once, you may park at times parking which is located near the hotel for 900 yens. Thank you again for sharing your experience to us and we hope to see you again the next time you are in Okinawa. Sincerely, Yuko Ano Front Office Manager

Michel Business - 12/11/2019 Confirmed reviews ALL
« Very good overall »

Very good overall, nice welcome at reception desk by a French native speaking person. Good initiative of offering a free take-away breakfast. Room quiet and clean. Nice to have a sleeping shirt available

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. We are delighted that you have enjoyed your room and our housekeeping, and that you have felt comfortable at our hotel. We are delighted as well that our takeaway breakfast did suit your needs. It is always a pleasure to receive positive feedback, and I ensure you that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Couples - 12/11/2019 TripAdvisor review
« Convenient near monorail and airport, free takeaway snacks for breakfast »

It was at a very good location near monorail and only few stops from airport. But not near shopping area. Plus points for being thoughtful, giving guest free takeaway snacks/buns & bottled drinks for quick breakfast..All good except mattress & pillows too soft, but appreciate staff provide harder pillows when requested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DoreenK486 sama We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Yukiko MUROTA

Judy C. Families - 11/11/2019 Confirmed reviews ALL
« hassle free check-in process »

was impressed with the free "take away" breakfast. It will be good if the hotel is able to extend the timing till 11am

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We are happy to know that you satisfied our staff when you check in. We ensure you that we will pass on those kind words to our team. Our goal is to provide the best services everyday so our guests can feel welcome and at home at any time of their stay. Also, we are glad to know that you have enjoyed our free take out breakfast. Usually free take out breakfast from 6:30 to 9:30. You may know that you can ask front desk staff anytime. We will ask to the restaurant staff. We ensure you that we will do our utmost efforts to our service standards high. Thank you again for sharing your thoughts. We hope to see you again at Mercure Okinawa Naha. Sincerely, Yuko Ano Front Office Manager

Wong H. Couples - 11/11/2019 Confirmed reviews ALL
« Good Location and Comfortable Hotel »

Satisfied. Was a good stay without any issue.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at our hotel and for your loyalty for Accor Club. We are happy to know that you felt comfortable while staying at our hotel. It is always a pleasure to receive positive feedback from our guests and we thank you again for taking your time to share your feedback. We hope to see you again the next time you are in Okinawa. Sincerely, Yuko Ano Front Office Manager

Ines Couples - 09/11/2019 Confirmed reviews ALL
« Good service, location & rooms, but there's a smell »

The service is very good. Rooms are small but modern and clean. Breakfast has a good variety. The only downside is that every now and again there is bad smell coming from the bathroom, and that part was not pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. However, we are sorry that you found your room type too small. You may know that we can upgrade your room for a bigger size if we have available rooms. Moreover, we apologize about the fact that bathroom smelled. You may know that if you have any problem with your room, do not hesitate to contact the front desk by dialing 9. If necessary, to proceed to a room move. Also, we ensure you that we will improve our hotel housekeeping by making better checks in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ck Families - 08/11/2019 Confirmed reviews ALL
« Friendly staffs, good location and great service. »

It was a good choice to stay at Mercure Okinawa Naha as it is near to the monorail station, airport, and convenience store. The room was small but was equipped with all the things that we need. The hotel also provides an option for takeaway breakfast which is an extraordinary service that I have never seen before. Just minor feedback, it would be great if the Mercure hotel in Japan can consider providing shampoo/body shampoo made in Japan instead.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. We are delighted that you have enjoyed your room and our housekeeping, and that you have felt comfortable at our hotel. We are delighted as well that our takeaway breakfast did suit your needs. It is always a pleasure to receive positive feedback, and I ensure you that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we apologize that the provenance our amenities disappointed you. I ensure you that I will pass on your valuable feedback to the department concerned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Winnie T. P. Families - 06/11/2019 Confirmed reviews ALL

Front desk staff are very helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for always staying at Mercure Okinawa Naha. We are glad to know that you have appreciated our staff and we thank you as well for your kind words towards our team. We ensure you that we will keep giving the best services possible at our hotel. However, we are sorry that you wanted that an iron was set in your room. you may know that we can provide it by requesting our 24/7 front desk directly. Thank you again for taking your time to share your feedback and we hope to see you again at Mercure Okinawa. Sincerely, Yuko Ano Front Office Manager

Ng H. Y. Couples - 04/11/2019 Confirmed reviews ALL

Mercure didnt manage customer experience very well even before I stay in their hotel. They sent a message to me to ask for hotel relocation when I had already started my trip! While I am on holiday in need to be constantly checking my mails if the arrangements had been confirmed and subsequently it was a an false alarm. It's really a bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Guest Experience Manager Yukiko MUROTA

Shawn Couples - 04/11/2019 Confirmed reviews ALL
« staff and hotel rooms are both great. »

front desk staff are kind and professional. the room is ever so good. and upgraded our room for our honeymoon. we are very thankful.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at our hotel. We are happy that you have enjoyed our staff services and we are glad that it left your heart with beautiful memories for your honeymoon. It is always a pleasure to receive positive feedback and I ensure you that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Chang C. K. T. Families - 04/11/2019 Confirmed reviews ALL

Very nice ,service very well

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates