Hotel - Mercure Okinawa Naha
Mercure Hotel Mercure Hotel

Mercure Okinawa Naha

4.0/5 800 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • NAHA AIRPORT
  • Languages spoken at the hotel
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Massage  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Companies and event centres nearby

Company

ANA2.2 km / 1.37 mi BANK OF RYUKYU1.5 km / 0.93 mi CITY BANK3 km / 1.86 mi JAL1.9 km / 1.18 mi KDD1 km / 0.62 mi NIPPON LIFE INSURANCE1.3 km / 0.81 mi NTT8.5 km / 5.28 mi OTV1.3 km / 0.81 mi
ASIANA2.3 km / 1.43 mi CHINA2.3 km / 1.43 mi GIBRALTAR5 km / 3.11 mi JTB4 km / 2 mi MIZUHO1.8 km / 1.12 mi NTA2.2 km / 1.37 mi OKINAWA ELECTRIC POWER CO.LTD10 km / 6.21 mi

Your meetings and events

Mercure Okinawa Naha Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ATLANTIQUE 90 m2 2 m 70 35 40 50 40
PACIFIQUE 90 m2 2 m 70 35 40 50 40
ATLANTIQUE AND PACIFIQUE 180 m2 2 m 100 70 40 80 80
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 260 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 8,354 reviews

Our guest reviews for
Mercure Okinawa Naha

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 800 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Ada Couples - 11/02/2020 Confirmed reviews ALL
« Excellent stay »

Well located. The staff were friendly. Complimentary to-go breakfast were offered every morning. Would be my choice again in my next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at our hotel and for your loyalty for Accor Club. We are happy to know that you were satisfied our hotel. Our main goal is to do our utmosts efforts to keep our service standards high, therefore we are delighted that you were pleased by our hotel services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Michael C. Couples - 11/02/2020 Confirmed reviews ALL
« Great location, great staff! »

My wife and I had a very pleasant stay. Every member of staff we interacted with, from reception to house keeping, were warm and friendly, and very professional. We were made to feel at home from the moment we arrived. Two small points I would like to raise however. My wife suffers with MS (Multiple Sclerosis), and has recently survived stage three cancer. My call ahead to request an early check-in due to her medical condition was refused due to the hotel being full the previous night. However, upon check-in we were informed we could check-in early if we paid 6000 Yen. We paid for the sake of my wife, but it left us feeling disappointed. The second 'small' issue was the lack of international programming available on the TV. Surely in this day and age something like 'Netflix' or 'Fox' could be made available?

P W. Families - 11/02/2020 Confirmed reviews ALL
« Very helpful staff »

We made a note during our reservation that we will be celebrating my mother's birthday and my wedding anniversary and we were greeted with small gift, a cake, balloons and birthday banner. On the ssecond day of our stay, my mother couldn't find her passport and the reception staff were very helpful to call Naha Immigration Office and the Thai Consulates in Osaka and Fukuoka in case we need to get travel documents. Luckily, my mother did find her passport that morning. In addition to the hospitality of the staff, the hotel is very well located right next to the Yui Rail station. There is a big Family Mart right next door. Within walking distance, we can find great local and fusion restaurants. Totally recommen everyone!!

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. Thank you for choosing our hotel for your special occasion, such as your mother's birthday and your wedding anniversary. It was our pleasure to help you to contact Naha immigration, Thai consulates. However we were so happy to hear that your mother found her passport soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Mercure Okinawa Naha Guest Experience Manager Yukiko MUROTA

R. T. Couples - 10/02/2020 Confirmed reviews ALL
« E celebrate location great service »

checkin and check out was speedy. Hotel Is clean and nice and very convenient located next to the metro station. Breakfast is really good. You can try the local food at their breakfast . There is a car rental desk at the hotel lobby which is really convenient. Special thanks to Linda Garcia, June Akamine and trainee Haruka. We were looking for a bbq restaurant for dinner, the ladies not only help to find restaurants and arrange for transport they also also help make reservations for us to Ensure The restaurant is available. Luckily They had done that, out of the 4 restaurant they found 3 were overbooked. we really had a great time and the service in the hotel is really great! The only set back is there is not restaurant for dinner in the hotel. But there are restaurant around the hotel. will definitely come back again! Highly recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha and thank you for your loyalty to Accor Hotels as a Silver Member. We very much appreciate your comments regarding your stay at our hotel. We are delighted that you have felt comfortable while staying at our hotel. We ensure you as well that we will pass on your kind words to our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very glad that our Front Staff Linda, Juna and Haruka made your stay very special and that you were able to enjoy your time at the restaurant with your family. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Neil Business - 07/02/2020 Confirmed reviews ALL
« Nice Location, Kindly Staff »

Hotel staffs were really friendly, the room was clean and the location is awesome. There was also a free "take-away" breakfast which included bread and banana. As an ALL member, I got a can of beer while checked-in. It was a really decent experience.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at our hotel and for your loyalty for Accor Member. Also, we are delighted to know that you have enjoyed our breakfast. We ensure you that we will do our utmosts efforts to our service standards high. However, We have Well-noted your comments about the abundancy and food choices for the breakfast. Thank you again for taking your time to share your feedback. We look forward to welcoming you back in the future.

Anonymous Families - 31/01/2020 Confirmed reviews ALL
« A little obscure. Signage not clear from drive way »

Short transit stat. Location is convenient Nd directly op. Monorail station

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry for that it is difficult to find our where the hotel entry from drive way .We will consider to make better our hotel signage to be find easier from drive way. And also we are sorry for taking your time so long to have taken your breakfast on your departure day. Our team will talk how to improve our restaurant service better. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Guest Experience Manager Yukiko MUROTA

Anonymous Friends - 29/01/2020 Confirmed reviews ALL
« Good stay »

Well located, nice staff

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also glad that you have liked our hotel's location, which is convenient with the numerous restaurants and taverns. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Dora Families - 29/01/2020 Confirmed reviews ALL
« Functional »

It was our last night in Okinawa. The room was clean and functional. The pillows were disappointingly high and there were no options as both were the same. Did not sleep that well as a result.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are very sorry about that our pillows are too high for you. we don't have any other different type pillows available to provide. Regarding your opinion, we will talk and consider what we can provide our pillows to the guests. Thank you again for sharing your experience and your comments. It is very important and intructive for us. We hope your next visit will be as pleasant as the previous one. Best regards, Guest Experience Manager Yukiko MUROTA

Vincent H. Couples - 22/01/2020 Confirmed reviews ALL
« Well located, room is clean, take away breakfast is good »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are very happy to hear that you were satisfied by the location of our hotel and our free take out breakfast service. And also, we are very happy that you are satisfied by your room and its cleanliness. Our main goal is to do our utmosts efforts to keep our service standards high, therefore we are delighted that you were pleased by our hotel services. Thank you again for taking the time to share your experience and impressions during your stay at Mercure Okinawa Naha. We do hope to see you again in the future.

Sibe C. Couples - 20/01/2020 Confirmed reviews ALL
« The hotel is very good »

Good service, very clean and provided breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you were satisfied our hotel. Our main goal is to do our utmosts efforts to keep our service standards high, therefore we are delighted that you were pleased by our hotel services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Kent Families - 20/01/2020 Confirmed reviews ALL
« Better than Average »

The location is good, very near to the monorail station, which is a big plus. The room is large enough for 3 people. (Although some of the things in the room look a bit old, but it is still acceptable.) Breakfast is average. Services are quite good. Will consider come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you were satisfied with our hotel, location, and our customer care service work for you. Our main goal is to do our utmosts efforts to keep our service standards high. Thank you again for sharing your experience to us and we hope to see you again the next time you are in Okinawa. Sincerely, Yuko Ano Front Office Manager

Bede Friends - 20/01/2020 Confirmed reviews ALL
« Good stay »

Location is good. Staff are friendly. Need more option on breakfast. Not enough vegetables.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha. We are happy to know that you found the location of our hotel convenient. Indeed, there are lots of supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel, which makes the access to the city center easier. Also,we are glad to know that you have appreciated our staff and we thank you as well for your kind words towards our team. Our goal is to provide the best services everyday so our guests can feel welcome and at home at any time of their stay. However, we regret that it was not enough vegetables in the breakfast buffet. We have a lot of Western, Japanese, and Okinawan-style dishes and our chefs are always thinking up new menus. We thank you again for sharing your thoughts. We hope to see you again at Mercure Okinawa Naha. Sincerely, Yuko Ano Front Office Manager

Charles R. Solo - 19/01/2020 Confirmed reviews ALL
« Okinawa »

Nice location, quiet, right by the monorail, clean, good sleep

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. We are delighted that you have appreciated our hotel's location and that you have enjoyed our housekeeping and that you liked our hotel's location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Kenix Families - 13/01/2020 Confirmed reviews ALL
« Kenix »

Convenience Location, tidy, good services.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for staying at Mercure Okinawa Naha and and thank you for writing a comment about your experience in our hotel. We are happy to know that you were satisfied by the location of the hotel and our services. Our main goal is to do our utmosts efforts to keep our service standards high. Thank you again for taking the time to share your experience and impressions during your stay at Mercure Okinawa Naha. We do hope to see you again in the future. Sincerely, Yuko Ano Front Office Manager

Anonymous Couples - 12/01/2020 Confirmed reviews ALL
« It's always nice to be back. »

The reception was as always friendly, warm and professional. We also appreciated the help we got finding our golf bags the delivery of them having been messed up by the delivery company.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at our hotel and for your loyalty for Accor Club. We are glad to know that you liked our staff.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Anonymous Families - 12/01/2020 Confirmed reviews ALL
« Good »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ekta Friends - 10/01/2020 Confirmed reviews ALL
« Delightful »

It was a wonderful experience, breakfast was always delicious and staff were very helpful and accomodating.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to hear that you were satisfied our breakfast. We ensure you that we will do our utmost efforts to keep our service standards high. Also, we thank you for your kind words towards our front desk staff. We will make sure to pass them on. Thank you again for taking the time to share your experience and impressions during your stay at Mercure Okinawa Naha. We do hope to see you again in the future. Sincerely,

Chris T. Families - 09/01/2020 Confirmed reviews ALL
« Value for Money Choice »

The Mercure Hotel is a hotel of very good service. It is located near Monorail Station but not to the city centre of Naha. Rooms are relatively bigger than traditional Japanese hotels. Enjoying a night's sleep is certainly good enough. Its breakfast provided is also not bad.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you have enjoyed our hotel, and found the location of our hotel convenient. Indeed, there are lots of supermarkets nearby and even a drugstore, post office. Yui rail is also just situated in front of our hotel. And also we thank you for writing a comment that you were satisfied with our hotel and the breakfast. Thank you again for sharing your experience to us and we hope to see you again the next time you are in Okinawa. Sincerely, Yuko Ano Front Office Manager

A. S. Y. Families - 09/01/2020 Confirmed reviews ALL
« Good Service »

Cozy and tidy. Everyone is very polite

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We very much appreciate your comments regarding your stay at our hotel and for your loyalty for Accor Club. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuko Ano Front Office Manager

Anonymous Friends - 09/01/2020 Confirmed reviews ALL
« No reach to Five-Star Hotel »

Average

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You might be regreted to our facilities which are not enogh. However we will do our best to be able to make service better more to cover it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager Yukiko MUROTA

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