Hotel - ibis Kuala Lumpur City Centre
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Kuala Lumpur City Centre Hotel

4.0/5 351 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • Wireless Internet connection
    • High-speed Internet
    • WIFI in the communal areas
    • Free Wifi
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • KUALA LUMPUR
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AMBANK0.6 km / 0.37 mi BAKER HUGHES1.5 km / 0.93 mi BRITISH HIGH COMM1.5 km / 0.93 mi FLUOR DANIEL INTL0.5 km / 0.31 mi HUAWEI0.5 km / 0.31 mi MAXIS MALAYSIA0.8 km / 0.5 mi OSK HOLDINGS1 km / 0.62 mi PUBLIC BANK0.8 km / 0.5 mi SAMSUNG0.5 km / 0.31 mi SUMITOMO MITSUI0.5 km / 0.31 mi TECHNIP GEO PROD2.5 km / 1.55 mi
AUSTRALIAN HIGH COM0.7 km / 0.43 mi BANK OF CHINA1 km / 0.62 mi CELCOM AXIATA1 km / 0.62 mi HALLIBURTON1.7 km / 1.06 mi IBM CORP22 km / 13.67 mi MMC OIL & GAS0.5 km / 0.31 mi PETRONAS0.8 km / 0.5 mi ROCHE MALAYSIA25 km / 15.53 mi SCHLUMBERGER2.5 km / 1.55 mi TALISMAN ENERGY3.7 km / 2.3 mi TOKIO MARINE LIFE0.5 km / 0.31 mi

Congress centre

KL CONVENTION1.5 km / 0.93 mi

Your meetings and events

The hotel features eight (08) high tech meeting rooms that are well designed and catered for all occasions. Each can host up to 40 guests. Last ball room can hold up to 160 guests featuring LED wall and audio visual system.

ibis Kuala Lumpur City Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Tulip 51 m2 3 m 30 14 16 24 24
HIBISCUS 1, 2 OR 3 54 m2 3 m 40 16 20 30 30
Jasmine 59 m2 3 m 40 14 16 30 30
Orchid 75 m2 3 m 40 16 20 30 30
Lavender 91 m2 3 m 50 16 20 35 40
Grand Hibiscus 175 m2 3 m 120 60 60 60 120
    • Screen
    • Flipchart
    • Soundproof
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Accommodation
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All rooms feature the supremely comfortable Sweet Bed by ibis, working table, minibar fridge, 40" LED flat TV, rain-shower experience equpied bathroom, safe deposit box, high-speed WIFI and stunning views of the city.

  • 684 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 19 family rooms
  • 63 connecting rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Baby bed
    • Work desk in all rooms
    • Free Wifi
    • Automatic temperature control
    • Manual temperature control
    • Direct dial telephone
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
5.0/5 ALL Rating 1 reviews

Our guest reviews for
ibis Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 351 reviews
09/02/2020 TripAdvisor review
« very good hotel in the city center »

Great location, easy to find the transportation, I've enjoyed my running time in the KLCC park, it's peaceful. Hotel with the large bedroom comfy bed, the room is clean, good breakfast with many variety of food. Love to stay here next time.

07/02/2020 TripAdvisor review
« Excellent hotel »

Nice cozy rooms. Highly clean. Good air conditioning. WIFI with good speed. Convenient location, about 800 meters from Petronas Twin Tower (actually from some rooms you can view it) and KLCC MRT station. Hotel offers scheduled free of charge drop facility to Petronas Tower, Pavilion mall and few other places. You can easily get CAB at doorstep. Very good variety and quality of breakfast items, though no Indian item other than mini samosa. Very large dining area so there is crowding during breakfast time.

Liyin29 Business - 20/01/2020 TripAdvisor review
« Average Stay Experience »

There is a sticky patch on the floor that i need to use the wet tissues to wipe it. Under the bed, there is plastic bag leave by the previous guest. Need to flash at least twice when using the toilet bowl.

Couples - 28/12/2019 TripAdvisor review
« Amazing Front Desk »

I have short stay but continue stay due to external issue but front desk receiption well known on situation and concern. They welcome us early check in and reward us late check out. Thank to senior lady on front desk that help us so much.

Solo travel - 24/12/2019 TripAdvisor review
« Good location and facilities but poor breakfast »

I have a good one night stay.. the location is good, the facilities are good also.. Ibis Hotel with swimming pool.. But.. as a gold member, i dont receive my welcome amenities and the breakfast i think its not that good.. need to improve on it... Overall experience without breakfast is so great!!

Solo travel - 18/12/2019 TripAdvisor review
« Great Hotel-Ordinary Service »

Good hotel modern & clean facilities other than one particular person (Yalda) who provided exemplary service the rest were below par for Ibis. I was planning to book ahead but after my experience at KL I'm thinking again. This is the first hotel I've stayed at over a number of years that I've not been able to charge my meal from the main restaurant to my room-cash only. Where you you have local currency when you' just arrived in the evening from OS?

Couples - 18/12/2019 TripAdvisor review
« Enjoyable stay »

Ibis is the lower tier of Accor chain and I guess I should have lowered my expectations when staying here. But the lcoation was great and near KLCC so I booked here for the weekend. The room upgrade for Platinum was a disappointment. I thought I wasn't upgraded although they actually did. I am quite used to being pampered with large and nice rooms... The infinity swimming pool is on the rooftop and was nice and instagrammable though not very swimmable. There were two person there with their mobiles and taking selfies. The breakfast was again no more or no less than what is price range suggested. On the second day, I went out to have a nice char kuey tiao. All said, I would say it would appeal to budget conscious travellers. The hotel service was friendly however my Accor service rep disappear during the weekend (off duty). She left a note in my hotel room to look for her if I needed anything...I feel the hotel could do with a bit more polishing round the edges, and it would have been so much better as it does have certain appeal and charm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chee Leong C, Greetings from ibis KLCC and thank you for sharing your experience with us. Firstly we would like to thank you for your loyalty and we are extremely thankful that you were able to enjoy our hotel in general. We assure you that your feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We hope to be able to provide you with a better level of experience the next time you're in Kuala Lumpur. Sincerely, ibis KLCC

Business - 16/12/2019 TripAdvisor review
« ibis city center KLCC experience »

the hotel staff are friendly and helpful services and facilities are great the room has a beautiful view the location is as the name city center in which far approximately 20 minutes walking from Twin Towers, KL garden, KL aquarium and other nice places. the best I liked the staff smiling faces.

Couples - 13/12/2019 TripAdvisor review
« Good facility , good room and lousy service »

I think they are not focus or giving the best service to accor members . Member check in counter was left no staff . Room are clean and restaurant food are good .then the restaurant staff waitress services are bad . No communication with receiption and still charging to guest while the guest are entitled for complimentary breakfast . 1) no welcome pack (envelope) for member 2) check in are terribly slow . 3) no pre-preparation for room to accor elite member 4) lousy management and non follow accor standard .

Our hotel has responded to the review
Our hotel has responded to the review

Dear thianhockb, Greetings from ibis KLCC and thank you for sharing the details of your experience with us! Firstly we would like to thank you for your loyalty and thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We apologize for the let down and we'll be speaking with our Front Office department and our F&B Team in regards to your complaint. We look forward to improving ourselves to serve you better in the near future. Rest assured that your voice will not go unheard. Sincerely, ibis KLCC

jasree Couples - 08/12/2019 TripAdvisor review
« Excellent »

This is our 5th times staying here, thanks to Ms Yalda for your great service, neat and comfort bedroom, friendly and helpful staffs, great breakfast but limited selection of foods, smooth and fast service during check in and out, one of the best ibis hotel, will stay again soon

Solo travel - 01/12/2019 TripAdvisor review
« sorry , not the best »

would not recommend , my cake was dry and cut into small pieces, maybe kitchen was busy to tell me they dont have cake that was specified in my voucher. Counter was all red carpeted , but no one attending ( only the accor counter)

Our hotel has responded to the review
Our hotel has responded to the review

Dear shyra09, Greetings from ibis KLCC and thank you for sharing your experience with us. Firstly we would like to thank you for your loyalty and we humbly apologize for the let down and we'll be speaking with our F&B Team and our Front Office department in regards to your complaint. We look forward to improving ourselves to serve you better in the near future. Rest assured that your voice will not go unheard. Sincerely, ibis KLCC

Business - 29/11/2019 TripAdvisor review
« ibis KLCC »

The hotel is a pretty good standard hotel for an ibis hotel. Everything was clean during my stay. However, AccorPlus members should be aware of unusual standards of this hotel. I was not being attended to for checking in, even after 30 minutes standing at the Accor priority lane. When I prompted to ask the staff, the staff asked me to line up on the normal lines and wait. The checking in process was a bit lengthy, unlike other Accor hotels. In addition, there was also unusual promotional price for the breakfast buffet for Accorplus members in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear angel_gigi58, Greetings from ibis KLCC and thank you for sharing your experience with us. Firstly we would like to thank you for your loyalty and we are extremely thankful that you enjoyed our room and our hotel in general. We apologize for the lack of attention given to you by our reception and we highly appreciate your valuable feedback in order to improve our service to serve you better. We humbly apologize in regards to your experience. Sincerely, ibis KLCC

Couples - 19/11/2019 TripAdvisor review
« Great central location; comfortable; helpful staff »

Great central location within walking distance of Petronas Towers and KLCC. Room was fine with comfortable bed; not a lot of space for clothing but otherwise OK. Staff were universally friendly and helpful; we enjoyed the infinity pool; the food in the restaurant was OK though not brilliant.

Family - 03/11/2019 TripAdvisor review
« Awesome location »

Every thing was excellent from check in to check out. The room was very clean and quite spacious. The infinite pool was lovely especially at night when the 2 towers are light up. The buffets break fast was ok, mostly Chinese food. I would return and have recommended it to my friends already. Over all it was great place to stay. It is very close to everything.

Couples - 30/09/2019 TripAdvisor review
« Excellent Stay »

The hotel is new, everything is clean. Staff is very friendly. Though the swimming pool was closed due to construction work, we were given the free breakfast as compensation. since our flight was in the evening, we asked to extend our stay for a half day and were offered it free of charge. Location of the hotel is perfect, 10 mins walk to the famous twin towers.

Solo travel - 28/09/2019 TripAdvisor review
« The worst hotel in the brand »

Reception staff and the duty managers and the same time general manager are zero qualified about LeClub membership program. Front desk staff are cold and looks like robots, no any welcome on arrival or simple smile, all questions about LeClub membership must be agreed with the duty or general manager who also not sure about it. LeClub counter without any staff all time. Benefits for a platinum member was provided after I applied case to the accor support. I got an answer from hotel after FIVE days of waiting and resending case letter every day. The room was upgraded, but when I asked reception to extend my stay, front desk manager counted for me the rate for upgraded room. On my question why the rate so different she didn't/ find an answer and didn't get that I stayed in upgraded room. As a LeClub member you can pay at check out but the management don't agree with that, I asked madam Yalda about the SOP which they guided about this questions she didn't provide anything as on the question why hotel rules are different from accor membership program. The same time they asking about deposit, but deposit for which service exactly?? the minibar is empty, no any extra stuff or expensive furniture inside. Maybe deposit for pillow and shower gel or paper pen?? Located in the construction area from all sides. From low levels you can see only crane in the window. Shop and cafe on the ground floor are open only on business hours, in case you late you can not buy any drinks or snacks in the hotel. Shops also not in a walking distance, which is open until late - don't accept credit cards. Shuttle bus available only on business days, the schedule is not convenient, the last bus on 4-45pm. Bus driver is an inadequate person with outrange behaviour. Is his driver license still valid? He laughing at the guests and discuss it with another passengers. Patting passengers on the shoulder is completely not acceptable. Still not understand what happened with the staff in this "hotel". They will not give you to sleep even you turn on "not disturb" light on the door. Cleaning staff wake up me every day, some days it was duty manager who so lazy that can not checked her laptop before and find that I made new booking online in the accor application to extend my stay already. She also can not recognised "not disturb" light on the door. Maybe disturb you when you asked not disturb is the special 4 star service here

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergey, Greetings from ibis KLCC and thank you for sharing your review of us here! We'll be speaking with our operations team in regards to their understanding of what LeClub offers to get them to all be fully aware of the details. We'll also speak to our driver and housekeeping staff in terms of their service level and will assist them to further improve. We hope that the rest of your stay has been enjoyable and we look forward to serving you better in the near future! Sincerely, ibis KLCC

Family - 24/09/2019 TripAdvisor review
« An enjoyable experience »

This is my best ever Ibis Hotel stay experience. Duty Manager Yalda was most friendly and helpful and she made my 2 stays pleasant. I repeated my stay this month. The restaurant and front office staff were polite and efficient. Tony executive chef made sure breakfast spread fresh and good.

Paul L. Solo - 01/09/2019 Confirmed reviews ALL
« Great Chef and kool Accor liaison person. »

I stayed there for a month. All very good. Except need better manage housekeeping.

Business - 22/08/2019 TripAdvisor review
« Happy about the room & location, but service & breakfast,not so much »

1. Check-in: Trainees were manning the front desk & when I told them I specifically requested for a Queen bed instead of the assigned 2 Twins, they said "the system says 2 twins" and tried to conveniently brush me off. When I insisted and asked them to change the room, they told me it was full. Then I showed them my confirmation which states 2 Queen - they called the hotel staff from the back office, and he got me my room. Meanwhile, the trainee wrote my credit card no. & expiry date at the back of their receipt - I said they shouldn't do that, people can commit credit card fraud with that info. The hotel staff offered free breakfast for my "inconvenience". 2. Room: As expected from Ibis, clean, efficient & comfortable (but you might want to avoid the 30th floor which is right underneath the rooftop - it gets noisy with chairs screeching & other sounds when they clean up at night) 3. Breakfast: I read reviews about how it's subpar and after trying it out, I now understand. The selection variety was decent, but the quality was so-so. The whole spread just felt like cafeteria food, not really something that was prepared with sincerity. I'm glad I didn't pay for it. 4. Location: Great. 5. Check-out was a breeze since I had already paid during check-in.

Couples - 15/08/2019 TripAdvisor review
« An Ibis above the average »

Room and amenities were above satisfactory compared to other Ibis. Elevators can be busy during peak hours. Facilities offered were above expectation. Service was excellent from the breakfast crew but check-in process was slow and front office team needs to improve on that aspect.

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