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ibis Hamburg City Hotel 3 stars

Customer review rating 4.4/5 6,196 reviews

ALLSAFE approved hotel

ibis Hamburg City
See on a map
+ 17 Services

Hotel extras

  • "An ALLSAFE certified hotel"

  • Downtown location

  • Free WiFi

  • Private undercover car park

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Bike rack facilities (nearby)
Business services
  • Self service business centre

Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 hamburg
germany

Tel: +49403099860

Fax: (+49)40/309986444

Check-in from 15h00

Check out up to 12h00

  • HVV :  112 STEINSTRASSE

  • HVV/UNDERGROUND :  U1 STEINSTRASSE

  • By plane

    HAMBURG FUHLSBÜTTEL At 12km / 7.46 miles

  • By boat

    CRUISE TERMINAL At 1.9km / 1.18 miles

  • By car

    HAMBURG KREUZ SUED At 3.5km / 2.17 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.548115, 10.009499

Companies

  • ADOLF WUERTH GMBH 0.4 km / 0.25 mi
  • BOSCH 1.2 km / 0.75 mi
  • DATEV EG 0.9 km / 0.56 mi
  • EVERGREEN SHIPPING 0.8 km / 0.5 mi
  • HELM AG 0.7 km / 0.43 mi
  • KOERBER AG 0.8 km / 0.5 mi
  • OLYMPUS DEUTSCHLAND 1.4 km / 0.87 mi
  • PANALPINA GMNH 0.9 km / 0.56 mi
  • PHILLIPS AG 1.8 km / 1.12 mi
  • SHARP ELECTRONICS 0.8 km / 0.5 mi
  • SIEMENS AG 1.2 km / 0.75 mi
  • TUEV HANSE 2.4 km / 1.49 mi
  • WEYSS UND FREYTAG 1.6 km / 0.99 mi
  • YAHOO DEUTSCHLAND 0.7 km / 0.43 mi

Our accommodation(s)

Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.

Our restaurants and bars

ibis

Type of cuisine: Bistro

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,196 reviews

TripAdvisor Rating 4.0/5

1,057 reviews

Customer review rating 2.5/5

B.. N. Business - 17/09/2021 Confirmed reviews ALL

Unexpectedly low quality breakfast .

Dear NIKOLAOS B., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

Would not return.

Customer review rating 3.0/5

Tim Business - 03/09/2021 Confirmed reviews ALL

Check in was fast and efficient and that's also the most positive experience of this whole stay. The room was't particularly clean and especially the bathroom had loads of stains all over the place. Both of the soapcontainers were completely empty and these did not get replaced during a 3 night stay. The bed is uncomfortable and had a bowl shape, probably because it needs to be replaced. The AC in the room hardly works, however it is not possible to open a window as there is construction work going on right next to the building. The staff at the reception could do with a hospitality training. A goodbye after checking out was already too much of to ask for...

Dear TIMO W., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

exceeded expectations

Customer review rating 4.0/5

Douglas Business - 29/08/2021 Confirmed reviews ALL

Friendly staff all spoke excellent English, very good breakfast, good bedding, quiet night, good value, completely satisfied

Dear DOUGLAS C., We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

Well located, not the best service

Customer review rating 2.5/5

Anonymous Couples - 25/08/2021 Confirmed reviews ALL

The bathroom was unfortunatelly not cleaned. There were no toileteries and it was very loud- even with closed windows. Understaffed and the maid came in the room at 7 o'clock to clean

Dear SIMONA, Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

Good location.

Customer review rating 4.5/5

Ben Business - 24/08/2021 Confirmed reviews ALL

Really nice! To bad so few of the staff doesn't speak English...

Zero Rating. Very bad room.

Customer review rating 0.5/5

Nak Couples - 19/08/2021 Confirmed reviews ALL

The air conditioner was not working in the room. Did not get proper nights rest in the room.

Dear NEERAJ ASHOK K., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

Fairly decent

Customer review rating 3.5/5

Zebb Business - 24/07/2021 Confirmed reviews ALL

Well the Garage door didn't work once so I had to wait for half an hour which Was inconvenient but everything else was good, nice room, dementsprechend breakfast, okay drinks at the bar.

Friendly and professional service - good location

Customer review rating 5.0/5

Ursula Friends - 13/07/2021 Confirmed reviews ALL

It was my first stay in a hotel after months of lockdown - I enjoyed the fact, that it is possibe to travel again.

Great Ibis standards

Customer review rating 4.0/5

Anonymous Solo - 03/07/2021 Confirmed reviews ALL

Great Ibis standards

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O. Zimmermann

Good location. Super staff. Super cleaning.

Customer review rating 4.0/5

Simona M. Families - 22/06/2021 Confirmed reviews ALL

Nice stay, very small room for 3, but clean and cosy.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, O. Zimmermann
Customer review rating 4.0/5

Anonymous Solo - 15/06/2021 Confirmed reviews ALL

Friendly Staff, clean room

Dear Denise HANQUIST, We very much appreciate your comments regarding your stay at the ibis Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carsten Woll General Manager

No breakfast available

Customer review rating 3.5/5

Anonymous Business - 05/05/2021 Confirmed reviews ALL

A short stroll to the main central station. The bed was very soft, which was no good. Usually Ibis hotels have very firm and good beds. The restaurant was closed. Unfortunately no breakfast was available. This was not communicated when I booked the room on www.accor.com.

Safe and enjoyable stay

Customer review rating 4.5/5

Ken Solo - 26/10/2020 Confirmed reviews ALL

I have stayed in this hotel several times as it is very convenient for the Hauptbahnhof. I found this stay just as good as in 'normal' times. I had a few beers in the bar and the breakfast experience was easy.

Dear Mr. S., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carsten Woll Hoteldirektor / General Manager

Worst customer service we ever received

TripAdvisor rating 2.0/5

Helga1982b Business - 20/10/2020 TripAdvisor review

Staff were incredibly rude at reception. We have no problen filling in all covid related forms but the receptionist was beyond unhelpful, disrespectful and rude beyond words. Room not serviced either. Mattresses old and barely usable. Staff did not greet us once going in or out. Felt like we were unwanted visitors rather than paying guests. Good location, though

good location, fair price

TripAdvisor rating 4.0/5

Mgdlnnn Business - 09/03/2020 TripAdvisor review

Super nice and helpful staff. I like the hotel & its modern simplicity. What I regret most is old fashion accessories once available in rooms, like needle, thread and small scissors. I'd appreciate very much small cover on bed, that you needn't put bag or coat on the blanket.

Great hotel, but terrible mattress.

TripAdvisor rating 4.0/5

Bruno C 23/01/2020 TripAdvisor review

I only have good things to say about both the Ibis Hotels in Hamburg, except for the mattress... That honestly it's one of the worse I have ever had the chance to try. I understand that some people like firm mattresses but I feel that it would have been softer if I had slept on the floor. It's curious that only in Germany that I had these issues with an Ibis, so I am wondering if it's a local thing? Everything else was five stars, and it's just a shame that because of the mattress I could not sleep better and have a better rest.

Great Location

TripAdvisor rating 4.0/5

valmirrc Couples - 27/11/2019 TripAdvisor review

Great location. 15 minutes from of the main atractions. Breakfast very good but do not have a bread toaster. This is so strange. It is my first time that I have been in a hotel without a bread toaster. Small rooms but confortable.

Close to the main rail station

TripAdvisor rating 3.0/5

Robert R Business - 10/11/2019 TripAdvisor review

Its a very stranded IBIS hotel. The rooms were clean and in good condition. However you could hear when someone came in or out of the room beside you. In the early morning the noise of rail traffic is noticeable in the room. Even having paid for upgraded wi fi it was a very uneven connection with lots of pauses of streamed content. The breakfast was basic but complete.

Good hotel and not expensive

TripAdvisor rating 4.0/5

MvdWiel Business - 15/10/2019 TripAdvisor review

This is one of the newer Ibis hotels which shows. Nice rooms with enough space, good bathroom and a very nice breakfast (especially compared to other Ibis hotels). Beds are a bit hard. The location near the Hauptbahnhof is good, however the surroundings are not pleasant at nighttime.

Good Experience at a Great Location

TripAdvisor rating 5.0/5

Sreejithbabu707 Business - 15/08/2019 TripAdvisor review

Very Friendly Staff. It was very easy to get to Hotel from main Station, Just a walking distance. It's nice that they have cycle rent facilities. Breakfast was fantastic. Overall it's a Happy experience.

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