Hotel - ibis Hamburg City
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg City Hotel

4.0/5 1,030 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Bike rack facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • Self service business centre
See all services

Hotel location

Companies and event centres nearby

Company

ADOLF WUERTH GMBH0.4 km / 0.25 mi DATEV EG0.9 km / 0.56 mi HELM AG0.7 km / 0.43 mi OLYMPUS DEUTSCHLAND1.4 km / 0.87 mi PHILLIPS AG1.8 km / 1.12 mi SIEMENS AG1.2 km / 0.75 mi WEYSS UND FREYTAG1.6 km / 0.99 mi
BOSCH1.2 km / 0.75 mi EVERGREEN SHIPPING0.8 km / 0.5 mi KOERBER AG0.8 km / 0.5 mi PANALPINA GMNH0.9 km / 0.56 mi SHARP ELECTRONICS0.8 km / 0.5 mi TUEV HANSE2.4 km / 1.49 mi YAHOO DEUTSCHLAND0.7 km / 0.43 mi

Congress centre

CCH2.5 km / 1.55 mi

Exhibition and convention centre

HAMBURG MESSEHALLEN2.7 km / 1.68 mi

Our rooms

Relax, enjoy a great night's sleep and focus on your work: All 252 rooms at the ibis Hamburg City hotel are soundproofed and have adjustable air conditioning, as well as free WIFI, a practical desk and a TV with a wide range of Sky channels.

  • 252 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 7 family rooms
  • 14 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 5,057 reviews

Our guest reviews for
ibis Hamburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,030 reviews
Anonymous Business - 10/02/2020 Confirmed reviews ALL
« Pleasant »

To be honest, given our repeat bookings as well as my Accor membership, I was expecting a bit more warmer welcome. Instead, we had to ask and request for adjacent room bookings, welcome drinks, etc. Additionally, I had placed several deliveries from Amazon and the blonde lady with heavy make up doesnt seem to understand english and couldnt care less if my package arrived. Anyways, my 8 days stay was pleasant. Thank you.

David H. Solo - 10/02/2020 Confirmed reviews ALL
« good rooms, clean and good location »

good, no issues

Paul Families - 02/02/2020 Confirmed reviews ALL
« Good »

Good rooms, comfortable beds, good location. The bottle of water for 3 euro something in the room was a bit silly though....

Stathis T. Couples - 02/02/2020 Confirmed reviews ALL
« Cool hotel near u bahn station »

Room was comfortable and quite

Anonymous Business - 30/01/2020 Confirmed reviews ALL

Top :)

Christine Couples - 27/01/2020 Confirmed reviews ALL
« It was okay »

Everything was okay, but the beds where very hard. The guy at the reception, that sorted the check in and gave us keys was not friendly and he didnt really care.

Andie Z. Business - 26/01/2020 Confirmed reviews ALL
« Alles gut »

Alles gut

23/01/2020 TripAdvisor review
« Great hotel, but terrible mattress. »

I only have good things to say about both the Ibis Hotels in Hamburg, except for the mattress... That honestly it's one of the worse I have ever had the chance to try. I understand that some people like firm mattresses but I feel that it would have been softer if I had slept on the floor. It's curious that only in Germany that I had these issues with an Ibis, so I am wondering if it's a local thing? Everything else was five stars, and it's just a shame that because of the mattress I could not sleep better and have a better rest.

Morten N. Q. S. Business - 22/01/2020 Confirmed reviews ALL
« Good location for mu purpose »

Hotel was centrally located, and staff very friendly. Room as expected, but I have to say that the supplied amenities are lacking compared to e.g. Ibis hotels in Asia - no dental kits, no lotion, no cotton buds etc., and not even a note about these can be requested. And for the entire week's stay, not once did the staff clean our glasses or change the linnen

A-p Solo - 21/01/2020 Confirmed reviews ALL
« One of my favorite ibis hotels »

Having stayed at a lot of ibis hotels, this is definitely one of my top four. The location is good, close to the main railway station, staff very friendly, and the breakfast good for a German ibis. The rooms are also very nice (the rather new style ibis). Really appreciated the early check in / late check out as a platinum member, had to work from the hotel room. Welcome gift also a very nice touch. On the improvement side: Cleaning: looks to me the process is that they go by the room once, and if the DND sign is on, they just hand a notice on the door saying we didn't clean the room, because the DND sign was there, and they clean 9-15. The first day I didn't pay too much attention, as I took the sign off after 14:30, but the second day I only had the DND sign on between 10 and 12:30, so they finished cleaning my part of the hotel already before 12:30. The reception did arrange the cleaning at 13:00, but in my opinion 12:30 is too early to stop by default. Wifi: The hotel stopped providing premium Wifi for platinum members. When I asked about it, the receptionist told me they have removed all restrictions on the free wifi, but not sure if that's really the case as they still sold the premium wifi on the login page. And the speed was not enough for tv streaming, as it earlier was with the premium wifi.

Anonymous Business - 10/01/2020 Confirmed reviews ALL
« once again good services »

thanks to the staff for their kind welcome. It is always appreciated to be recognised

Jani M. Couples - 06/01/2020 Confirmed reviews ALL
« Great individual service! Would be nice to have more plant based protein options on breakfast. »

Room was clean and quiet, service was fast and always came with a smile.

Lm Friends - 03/01/2020 Confirmed reviews ALL
« New and well equipped property but poor service »

While rooms are clean and well equipped, service is quite poor. No welcome at check-in but just an anonymous waiting. 11:30 pm upon check-in we asked for a snack but they said that there was no food available even though it was advertised in the room a 24h snack service. Restaurant service extremely poor: mistaken order, dirty dishes never collected during NYE buffet dinner. We ended up with dozens of dishes on the table. Understand it is a 3* hotel but basic courtesy is expected. Some staff doesn't speak english even though we are in Germany!

Anonymous Business - 31/12/2019 Confirmed reviews ALL
« Everything went smoothly »

Liked the modern room-design (especially the absence of the one-plastic-piece-bathroom), bed was fine, internet worked well. Has asked for a room on top-floor close to the elevator during online check-in and got it - very happy about this and the fact that somebody apparently read my request.

Dom Solo - 30/12/2019 Confirmed reviews ALL
« Ok »

Nothing at all special. Room was cold and thermostat was inefficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DOMINIC O., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Wol General Manager

Paul S. Solo - 28/12/2019 Confirmed reviews ALL
« Well-located, good food experience »

Excellent location by the Steinstrasse U-bahn and the Hbf. Bathroom with non-slip, non-flood shower was a good size. Until packing to leave, I did not realise that I had a coupon for a free drink.

Susanne D. Friends - 24/12/2019 Confirmed reviews ALL
« December in Hamburg »

Nice hotel only a few minutes walk from the city, Christmasmarket and railwaystation. And a cosy bar to end the Day after exoeriencing the city

Nirav Business - 22/12/2019 Confirmed reviews ALL
« Pathetic service »

Overall there is no guest service, as an international hotel instructions are not printed in English clearly Been charged for a single for water bottle also Breakfast menu is worst and no one takes scare of vegetarian guests, as a chain of hotels service is below party

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nirav S., Thank you for taking the time to tell us about your experience at the ibis Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carsten Woll General Manager

Kirsten Couples - 20/12/2019 Confirmed reviews ALL
« Everything went great. But you need two duvets for two people »

Everything went great. We got the specific handicap room we asked. The bed was very narrow though and when you are two people you need two duvets. One for each person.

Danny Business - 18/12/2019 Confirmed reviews ALL
« It was a good comfortable stay - trouble free. »

The hotel was conveniently located for the rail station, it was welcoming, clean and comfortable.

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