Novotel Ambassador Suwon Hotel 4 stars

Customer review rating 4.4/5 7,593 reviews
Novotel Ambassador Suwon
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Hotel extras

  • Best location with direct access to Suwon KTX train & subway stations

  • A-la-minute cooking at The Square restaurant

  • Sauna and massage facilities (at extra cost)

  • Contemporary rooms and suites with WIFI

  • 20 minutes to Hwaseong Fortress (UNESCO)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre

Hotel location

Novotel Ambassador Suwon

902 Dukyoungdaero
Paldal Gu
16622
suwon
korea, republic of

Tel: +82315476600

Fax: (+82)31/5476601

Contact email

Check-in from 15h00

Check out up to 12h00

  • AIRPORT LIMOUSINE NO 4100 :  4100 SUWON STATION

  • By plane

    ICN At 70km / 43.5 miles - Shuttle paying

  • By plane

    SUWON At 1km / 0.62 miles - Shuttle paying

  • By train

    SUWON STATION At 0.1km / 0.06 miles

GPS :37.268556, 126.999248

Your meetings and events

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Superior 1 King Bed

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior 2 Single Beds

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Business Room with 1 kingsize bed, High floor

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Garden View 1 king bed

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 King Bed

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive King Bed Room

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Junior Suite with 1 king size bed

  • Max. number of persons: 4
  • Area: From 55m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite King Bed Room

  • Max. number of persons: 4
  • Area: From 60m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Enjoy a true experience 24h on 24. You are served freshly prepared meals in front of you, large choice of Asian and international specialities, a-la-minute cooking... Stylish materials make you feel European and Asian influences.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our Lobby bar serves a wide range of cocktails and light snacks. The perfect place to chill out with friends or have informal business meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Ambassador Suwon

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,593 reviews

tripadvisor

TripAdvisor Rating 4.5/5

383 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Quiet

Customer review rating 4.4/5

Philip C. Business - 09/03/2020 Confirmed reviews ALL

Fair

Dear Mr. Philipfook Choy c., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

Great Stay

Customer review rating 4.4/5

Peter Business - 05/03/2020 Confirmed reviews ALL

I loved the breakfast and the gym. My room was always left very clean and I loved walking in to a well made bed after a long day of work. The hotel staff was great and very helpful. Overall a great great stay. No complaints.

Dear Mr. Peter L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

Good stay

Customer review rating 4.4/5

Neil P. Business - 02/03/2020 Confirmed reviews ALL

Good hotel, nice breakfast, good gym, helpful staff who speak good English.

Dear Mr. Neil P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

Stayed there a few times, nice hotel as usual. But was caught by surprise during check in.

Customer review rating 4.4/5

Yongfeng Business - 28/02/2020 Confirmed reviews ALL

I like the hotel and service, and always recommend this hotel to my colleagues. But was caught by surprise during check in this time that my booking was not corporate, no lounge access and breakfast. I was unable to resolve it immediately and was informed to call the agent. Maybe my booking was wrong but after a long trip, having to use a overseas phone access to call agent myself and not sure if agent is working on Sunday since I'm booking based on a business trip, I just checked in and moved on. It is not a big deal, small issue. I enjoy this hotel's location and service. But this was something that I was not expecting as usually I did not face this. Regards, Yongfeng

Dear Mr. Yongfeng F., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Suwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

Great location

Customer review rating 4.4/5

Anonymous Business - 27/02/2020 Confirmed reviews ALL

Great location, modern, comfortable room

Dear Mr. Alberto V., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

Unstable water temp

Customer review rating 4.4/5

A W. Business - 26/02/2020 Confirmed reviews ALL

The water supply during shower is a bad experience as the water flow could be suddenly very hot which burn my skin and back to normal and then suddenly flow of cold water. I can feel it clearly. Within 10 min of shower, my skin either burn for 2-3 times or suddenly feel cold for few times. This is always the situation and I have provided feedback before. They should send someone to take a shower in the room and will understand what I mean. Also room cleaning is always a problem. They first day I checked in the room, i saw a piece of plastic foil on carpet. And it still remains there after the 2nd day make up room. I wonder if they really clean the room

Dear Ms. Wai Man Angela W., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Suwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

Very good service.

Customer review rating 4.4/5

H. C. H. Business - 23/02/2020 Confirmed reviews ALL

Shower water temperature becomes unstable after 1 minute, not feeling good at this point, all the others are very great.

Dear Mr.H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager

Perfect Location, Good ambience

Customer review rating 4.4/5

Simi Business - 12/02/2020 Confirmed reviews ALL

Best thing about Novotel Suwon is its perfect Location. Airport Limousine drops /picks outside hotel. Suwon Station is internally connected. 2 big malls - AK Plaza (connected) & Lotto mall in Vicinity. Food street is walking distance where you get almost every country cuisine & has lot of Karaoke clubs. Had official dinner there, but there was no Vegetarian Menu on Buffet. When our Hotel coordinator Ms. May, got to know it, she immediately got Indian food prepared specially for me. Was highlight of my stay. Probably it is Korean culture, but there is no concierge support to help with your luggage. You need to lug your luggage yourself. Breakfast menu has many options & is good. Cleanliness is perfect.

Dear Ms. Simi B., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

Good service

Customer review rating 4.4/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Good service especially about happy hour

Dear T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager

Great location

Customer review rating 4.4/5

Prabhashankar Business - 07/02/2020 Confirmed reviews ALL

Well located with access to many restaurants and malls. Breakfast was good and had a pleasant stay.

Dear Mr. Prabhashankar M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

Good stay

Customer review rating 4.4/5

Sanjeev B. S. Business - 03/02/2020 Confirmed reviews ALL

Overall, a very positive experience.

Dear B., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. We would like to express my sincere appreciation of sharing your valuable comments. It is very heartwarming to learn that your stay was good. We immediately shared with our team about your compliment. Your comments have certainly motivated us to further develop our service of staff for the benefit of valuable guests, such as yourself. Thank you again for your sincere review and we look forward to greeting you back again in the near future. Sincerely, Kevin Choi General Manager

good location and service

Customer review rating 4.4/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

good location and service. room temperature can't be adjusted and was hot during my stay.

Dear D., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. We would like to express my sincere appreciation of sharing your valuable comments. It is very heartwarming to learn that your stay was good. We immediately shared with our team about your compliment. Your comments have certainly motivated us to further develop our service of staff for the benefit of valuable guests, such as yourself. Thank you again for your sincere review and we look forward to greeting you back again in the near future. Sincerely, Kevin Choi General Manager

Good stay

Customer review rating 4.4/5

P. W. Families - 28/01/2020 Confirmed reviews ALL

Reasonable price and clean room My family was satisfied with your hotel

Dear Ms. W. P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Ambassador Suwon General Manager Kevin Choi

excellent location, excellent stay, awesome food

Customer review rating 4.4/5

Kiran, S. B. Business - 27/01/2020 Confirmed reviews ALL

location is very near to all business hubs rooms are very well maintained laundry service is good

Dear Mr. Kiran Kumar H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

Well noted

Customer review rating 4.4/5

Matt Business - 22/01/2020 Confirmed reviews ALL

Actually the stay was good, while the water pressure of the shower is not up to standard, especially in the winter season.

Dear Mr. Man Tik L., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Suwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regard to water pressure in winter seasons, thank you for bringing this issue to our attention, and corrective measure has been under implementing. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

GOOD STAY

Customer review rating 4.4/5

N. K. E. Business - 21/01/2020 Confirmed reviews ALL

Clean and friendly

Dear Mr. Kok E. N., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

Convenience for P.

Customer review rating 4.4/5

P.. N. J. Couples - 21/01/2020 Confirmed reviews ALL

It's located in station and department store is adjacent from hotel. I used gym during stay, instrument was excellent condition. Also, dinner and breakfast was good but it seems little expensive.

Dear Mr. Nohjoon P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

Exceptionally Good!

Customer review rating 4.4/5

Dr M. C. Business - 20/01/2020 Confirmed reviews ALL

Chef Rana made some excellent Indian curries. However, I suggest breakfast menu and buffets to have sufficient meals/dessert options for Vegetarians (No meat/No fish/No egg). The same was found to be lacking.

Dear Mr. Manish C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon

As expected for an average business trip

Customer review rating 4.4/5

A.m. Business - 18/01/2020 Confirmed reviews ALL

Location: OK Restaurant/food: Good Accommodations: OK People: Good Room: Decent

Dear M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager

very good

Customer review rating 4.4/5

Hx H. Solo - 17/01/2020 Confirmed reviews ALL

Hotel workers are kind and they really helps me a lot. I think it's a wonderful experience.

Dear Mr. Xiao Han D., We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Suwon
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