Mercure Portsea 4 stars

Just needed a bed for the night but the staff were great!

Due to Cov19 there is lack of the normal things usually in the room advised reception was closing early on both days we were there and we felt a little isolated if something went wrong overnight as everything on the lower floor was locked up Nothing for guests to do for example nowhere to have a drink or sit after 6pm during the week They need to collaborate more with the Portsea golf club as they are missing out on a viable market

The room was cleaned well. Except for the awful smell of cigarette smoke in our room, which was worse as it was a very humid night, and if we didn't have the air con on, it would have been dreadful. I woke up to find my husband had slept with a pillow on his head!! because the air con was directed right at his face. I don't know how anyone ever gets rid of that type of odour but, if we had known we would not have stayed with you.

Easy to find, clean rooms and very fit for purpose for the short stay

We are trying to find a comfortable quiet place to stay which would replace whitehall in Sorrento which is no longer a guest house. Our stay with you fulfilled most of our criteria and if we were to be offered special deals in the future we will come again janet w.

Great location, nice and quiet, well appointed rooms. Could do with bar/restaurant facilities in the evening

It was only a overnight stay for us but we really enjoyed it. From the time we were greeted the whole experience was great.

The stay was great. I think more could be done by reception on check in to show the facilities where the Golf club is concerned, so we may well have spent more money. We were told no breakfast being done however we did get a very nice continental breakfast which was sufficient, the only issue was that we stayed six night locally exploring three other locations all offer full service meals in the evening and breakfast.

Room was standard although nice views from balcony. Staff polite and helpful. As an Accor Plus Silver member did not receive any welcome drink or gift so be mindful if this is important to you. There was also no onsite dining for breakfast. Good for a golfing weekend.

Arrived out of hours but was contacted during the day to arrange late check-in and collection of keys. The welcoming champagne on arrival was a great touch, especially as it was my Birthday. It would be great if Accor would provide gifts/bday card/voucher to celebrate member's special day as a part of your customer experience strategy, in particular if members stay at an Accor hotel on their birthday. This would not be too challenging to add to your booking systems to bring up a reminder to checkin staff on arrival. The room was quite big, we did receive the disabled room which provided more space although wasn't really practical for non-disabled guests. (limited bench spaces and also, water tends to flood the entire bathroom). I paid extra for the king room with golf course views, I was rather disappointed that our room had very restricted views as there was a large tree directly outside of the balcony blocking most of the views. No other rooms of this type had this issue. I have experienced similar issues in the past, where Acor seems to place their members using a complementary night into the most basic rack rate rooms. This is something I have experienced as a member for 20 years and should really be addressed. The idea of the free night is to not be thrown in the most basic of rooms or rooms with limited views/features etc. Given I paid an extra $60 on top of the complementary room, I was expecting exactly what was described. I believe my room was 101. Apart from that, the hotel is more a golf course lodge and did not have the typical Mercure look and feel. Also, the hotel is placed in a very remote part of the peninsula which does not amend itself to the local attractions to the area without a car or considerable driving effort. There was no eateries or pubs around the hotel and I was told the golf club did not recognize our Accor discount dining which was also disappointing. I would probably not stay here again, due to the limited facilties (dining, nearby restaurants, tourist attractions) and the fact the hotel was not staff after 6pm. This is the first Accor hotel where I have had to self checkin and again not up to the usual level of service I would expect from Accor. (However, the late checkin was professionally provided and explained). Jason

Rooms are standard but we did have a good view overlooking the golf course. As a Silver Accor Plus member you do not receive any welcome drink, gift etc. The bar and restaurant are run by the golf club so not Accor benefits with food either. Front office staff were helpful throughout our stay.

Room was good, staff good; peaceful location and nice outlook from rooms. tricky vehicle entrance to the property needs improvement for safety.

Whilst the room was relatively comfortable, the in room continental breakfast was very disappointing. Had we known what was on offer we would not have selected the breakfast option. Also there was no meal available after 4.00pm on the Thursday night of our stay. The balcony was dirty. Cobwebs on the fly wire and the tracks were dirty tracks which made the doors nearly impossible to open. Also the vegetation outside the balcony was unkempt with rubbish visible.

A most relaxing stay at this beautiful resort style hotel with a friendly and accomodatiung staff making your days enjoyable. Pete at the reception set the tone for a positive experience.

A weekend away from Melbourne