Mercure Portsea 4 stars

We had a lovely time. Room was great with beautiful views. Staff was friendly and helpfull.

It was good, nice breakfast would have been nice to have balcony room instead of one of the 3 rooms that don’t have good views

Relaxing quiet location. Great restaurant and views.

Clean rooms, friendly staff especially Pete at reception. He made us feel welcomed in the hotel. No food service after 5:00pm is a big let down. A small play area for kids will go a long way. There should be some form of lights in balcony cant use it once sun goes down.

Loved our room with the view, breakfast was amazing was disappointed that we couldn’t have dinner at the Resort, even if the bar stayed open till 8 pm, it would be a great idea to offer dinner meals

The staff were wonderful and very helpful. The view across the golf course to the bay view glimpse was just beautiful. The golf club is used for breakfast and lunch. For dinner you needed to go in a car to one of the local restaurants. Breakfast had good variety for a fixed menu. Lunch was also a good variety - the nachos and fresh made cupcakes and vanilla slice were so delicious. The shower leaks water onto the bathroom floor so we asked for an extra towel to mop up which worked fine.

The room was great but was disappointed knowing there was no restaurant for night meals but was advertised on your app page . So there was no benefit being an Accor member when using this place as a member will know for next time .

Enjoyed the stay-Room is small but very comfortable and the view is excellent. Played Golf which is always great on that course. No dinner at night was missed-we went to Portsea PUb instead. Lift not operating was more inconvenient when we were leaving-ie moving our luggage etc upstairs. Service was v good.

Have stayed here a few times its ny go to when visiting the area, also found that it has improved since last visit. Pro's Service through Pete at check-in was fast, polite and well informed. Room view of golf course and bay was beautiful. Delicious Alacarte cooked breakfast and coffee included in room stay was very tasty and appreaciated. Stunning views from restaurant in club-house, where breakfast is served. Tea and Coffee making facilities in room. Very comfy pillows and matress. Handy empty fridge to fill with drinks. Cons. TV -Needs more channel's Room-can do with a fresh coat of paint. Not enough hanging space in closet Cutlery could be included in room, plates , folks and knives and bottle opener. No room service. Could include in-room menus of local restaurants that would deliver to hotel. Thanks for a lovely and pleasurable stay...will be back again!

Lovely quiet and restful room and good view over the golf course and plenty of parking close to the venue. Room was immaculate and toiletries, tea & coffee were plentiful. Great room to have breakfast with a view in the morning. As an Accor member, I did not receive complimentary water in the room or a drink on arrival which has always been included as an extra as part of the Accor membership.

Terrific...reception staff terrific. PETER was fantastic...bar/breakfast staff were great...room and view excellent...our experience was so good we are coming back...loved it

We booked a three night stay at the end of January '21 for a getaway for our Anniversary on 25th March and opted for the Breakfast option, we were not told that it would be a "Boxed Breakfast" and that the Restaurant was closed, we were also not advised that the Restaurant was not open of an evening which meant that we had to drive to either Portsea or Sorrento for our dinner each night, and that the Bar closed at 5:00 PM and that there was no Mini Bar in the room even though our Booking confirmation stated that there would be, all in all very disappointed, I realise that Covid had some bearing on the matter but we had no problems with our Dinner each night at the Portsea Hotel, the Sorrento Hotel and Bistro Elba in Sorrento.

Over all well presented. Disappointed because breakfast and dinner was not available as the web site described. Too far from Portsea for a leisurely walk. Nice drive to pt. Nepean national park and local beaches Room size was adequate

Room was standard although nice views from balcony. Staff polite and helpful. As an Accor Plus Silver member did not receive any welcome drink or gift so be mindful if this is important to you. There was also no onsite dining for breakfast. Good for a golfing weekend.

3 night stay. Room accommodation very good and comfortable. Great location, easy access to town and lots of walking attractions. Fabulous golf course, in great condition despite the drought and fires. Buffet breakfast disappointing, meals not hot, but usual range. Restaurant closed after 6 due to holidays which was also disappointing, not being advised until the day before we arrived. Staff throughout very good, accommodating and helpful with local advice. Management also very friendly and informative.