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The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.4/5 3,871 reviews

ALLSAFE approved hotel

The Sebel Auckland Viaduct Harbour
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+ 19 Services

Hotel extras

  • ALLSafe certified

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 auckland
new zealand

Tel: +6499784000

Fax: (+64)9/9784099

Check-in from 14h00

Check out up to 11h00

  • AUCKLAND INTERNATIONAL :  AIRPORT EXPRESS STOP 7047

  • By plane

    AUCKLAND INTL At 22km / 13.67 miles - Shuttle paying

  • By boat

    FERRY BUILDING At 1km / 0.62 miles

  • By train

    BRITOMART At 1km / 0 miles

GPS :-36.843578, 174.763219

Hotel services

One breakfast Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 116 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 116 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Chinese Mandarin
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi Additional charge
    • High speed transmission line Additional charge
    • WiFi in the communal areas Additional charge
    • WiFi at the hotel Additional charge
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • AKL Additional charge
    • AUCKLAND INTL Additional charge
  • Underground Parking Additional charge
    • On site
    • 20 parking spaces
    • Private
Well-being
  • Tepid Baths
    • Covered
    • Nearby
  • Tepid Baths Gym
    • Nearby

Our accommodation(s)

With spacious stylishly appointed Guestrooms guests can relish both the independence of contemporary apartment style living and the convenience of a 4 star hotel.

Our guest reviews for
The Sebel Auckland Viaduct Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,871 reviews

TripAdvisor Rating 4.0/5

1,506 reviews

Business Trip

TripAdvisor rating 5.0/5

bensteadfamily Business - 14/08/2021 TripAdvisor review

As usual, excellent service with friendly and helpful staff. Easy access to the viaduct and restaurants. Also held a meeting in the hotel (first time). Will definitely use again, room ready for us when we arrived - and we were looked after all day.

Kia Ora bensteadfamily We are over the moon with your great review! I can't wait to welcome you back again Warm Regards Lisa Hylton-Smith Operations Manager

Brilliant Second Visit

TripAdvisor rating 5.0/5

Piglethead 05/08/2021 TripAdvisor review

Hubby and I stayed one night to celebrate him becoming a pensioner. It was our 2nd visit. The suite was very spacious as we chose the biggest one and used our Accor Points for a very cost effective night and once again we had a great view over the viaduct. There were some treats left in our room to celebrate his birthday so that was a bonus. We parked at the Downtown Carpark as found it easier as the first time we stayed it was a bit tricky so all ran smoothly. Friendly and efficient staff on Reception. I have earplugs and sleeping pills so didnt hear any noise from the restaurants below but would recommend earplugs if you are a light sleeper although I am sure there is double glazing. We will be back for a 3rd visit at some stage.

Kia Ora Piglethead and thank you for a marvelous review! It means a lot to us that you picked our hotel for a special occasion. It certainly has put a smile on the teams face that they were able to help you enjoy this celebration. I look forward to welcoming you back on your 3rd stay Warm Regards Lisa Hylton-Smith Operations Manager

Harbour View Suite

TripAdvisor rating 5.0/5

JanBCairns 02/08/2021 TripAdvisor review

Although this hotel is a little dated, it is set right on the Viaduct Harbour, great views and easy access to everything All of the staff were wonderful and obliging, great breakfast right next door, Harbour view is a must

Kia Ora JanBCairns Wow! what am amazing review. It has certainly brought a smile to the whole teams face. thank you again Warm Regards Lisa Hylton-Smith

Three night stay

TripAdvisor rating 4.0/5

dgtaylor2021 29/07/2021 TripAdvisor review

First night was a disaster. Noise from below was horrendous - loud music etc till early hours of the morning.. My wife complained about 2 am and was told she could be given earplugs to help her sleep. The next day after further complaints we were given a room on the top floor and further from the noise. Much better. Both rooms were pretty tired, the first especially so, and in need of renovation.

Amazing location, Amazing staff

TripAdvisor rating 4.0/5

JodyTravel2 27/07/2021 TripAdvisor review

I found the staff extremely helpful and obliging. They were friendly, personable, and nothing was a problem. It was an amazing location. The room was spacious The bars are close by, but just a dull noise in the evening.

Kia Ora Jody Hearing about how well the team looked after you is just wonderful. Thank you for your kind words as they really strive to look after all our guests. I look forward to welcoming you back to our amazing located hotel Warm regards Lisa Hylton-Smith

Top Central Hotel

TripAdvisor rating 5.0/5

271gloriat 20/04/2021 TripAdvisor review

Pleasant, friendly, knowledgeable, receptionists, could not do enough to make our stay memorable, in particular Paris went out of her way to accommodate me in an error I made when booking. We always stay there when in Auckland.

Kia Ora 271gloriat and Thank you for your wonderful review. It definitely bought a smile to my face when you acknowledged our superstar Paris and her excellent work by name! I look forward to welcoming you back soon. Warm Regards Lisa Hylton-Smith

Very disappointing

TripAdvisor rating 3.0/5

Escape30922455134 18/04/2021 TripAdvisor review

My son and I stayed the night recently, upgrading to a Deluxe Suite. We travelled from Hamilton, leaving a note to advise that we would require a car park. Upon arrival, there were no car parks, and there was no assistance offered to navigate to a public car park. The "suite" (room 216) was in need of a refresh, as there was a very basic kitchen with cracked tiles, and the bathroom was tired and not overly clean . We were really only there to sleep before a function the next day, but unfortunately the room was directly above bars / nightclubs, and there was not a lot of sleep to be had. I do appreciate that this hotel is situated in a lively location, but I had hoped that my Accor Platinum status would have seen us get a quieter room several floors above, and / or a suite that earned the deluxe rating. No car park, no service / assistance for directions to public car parking, a worn out and noisy room, and the desk clerk didn't ask if everything was satisfactory during our stay to give us the opportunity to voice our dissatisfaction. Really disappointed!

Kia Ora Escape30922455134 and thank you for the feedback. I am incredibly sorry to read of the shortfalls in service you experienced during your recent stay with us. This is not indicative of the high level of service our team prides itself on and rest assured all points were thoroughly addressed with respective departments for immediate follow-up. We would really appreciate the opportunity to discuss your feedback further as we would love to welcome you again and restore your faith in the hotel across all facets of your stay. Please reach out to me at h8759-om@accor.com and we will arrange a time to chat. Thank you again.

Sebel needs a upgrade

TripAdvisor rating 3.0/5

Kylie M 14/04/2021 TripAdvisor review

On arrival I received no help getting all my luggage from one elevator to the other by myself. No wifi or information about the hotel was spoken about . Overall I have stayed at the Sebel on and off for about ten years now. It really could do with an upgrade. Everything is tired and feeling dirty. Great location so come on guys make it worth the $.

Kia Ora Kylie M Thank you very much for staying with us over the last decade! We love the fact that you keep coming back. It is disappointing that on this occasion we failed to meet our normal high standards. I do hope to see you again and that we can better serve you next time. Warm Regards Lisa Hylton-Smith Operations Manager

excellent central location

TripAdvisor rating 5.0/5

tonih955 31/03/2021 TripAdvisor review

My husband and I had a fantastic stay at the Sebel. The location was excellent - a very short walk to the Viaduct. The staff were friendly and the room was clean and tidy. we would definitely stay again :)

Kia ora tonih955 Thank you for your amazing review! I am so glad to learn you and your husband had a fantastic stay. I look forward to welcoming you back soon Warm Regards Lisa Hylton-Smith

Great location, Nice rooms

TripAdvisor rating 4.0/5

nyoppnz Business - 29/03/2021 TripAdvisor review

The Hotel is located right off the viaduct harbour and has direct access to the harbour walkway and great restaurants. The rooms are of good size and very comfortable. Staff were friendly and helpful. I'll definitely stay there again.

Kia ora nyoppnz thank you for such a great review. It means the world to the team that they are recognized for all their hard work. I hope to see you again soon Warm Regards Lisa Hylton-Smith

Wonderful position

TripAdvisor rating 5.0/5

jbaker6688 27/03/2021 TripAdvisor review

Stunning view of the Viaduct from the well appointed deluxe marina view room. Really helpful staff and so close to all the action in the Viaduct The view actually took our breath away. This is where we will celebrate any special occasion from now on. Restaurants galore within a few steps.

Kia Ora jbaker6688 We are blushing with your kind words! thank you for putting a smile on everyone's face. I hope to see you soon Warm Regards Lisa Hylton-Smith

Appalling

TripAdvisor rating 1.0/5

miranda388 25/03/2021 TripAdvisor review

I booked an executive suite online. Got confirmation and completed the online check in the morning of our arrival and was senta check in code. BUT we arrived at the Hotel to discover there was in fact no record of our booking and no room available at all. We were offered a room at another Hotel - a room that in no way matched what we had booked our met our needs in any way so there was nothing to justify us taking the tiny room or paying the rack rate they were asking us to pay for it. We left the Hotel absolutely gutted as we had booked the room to celebrate a very special occasion with friends. We literally turned around and left Auckland in tears.

Kia Ora miranda388 and thank you for taking the time to share the review although we are incredibly sorry and disappointed to hear of the shortfalls experienced when trying to stay, please be assured this is not where we strive to be in terms of service delivery. Our Front Office has since tried to contact you via email to discuss your feedback further so if it is possible please do let us know a convenient time to give you a call. Once again I am truly sorry for the issues encountered and hope we will have the opportunity to connect with you soon. Thank you again. Lisa Hylton-Smith

Absolutely spot on location

TripAdvisor rating 5.0/5

Jules L 25/02/2021 TripAdvisor review

we had a great apartment with three balconies and we could see all over the Viaduct in Auckland and all the action from the Americas Cup boats. The apartment was well appointed and we were well looked after by the staff who were very helpful and friendly.

Great location; tired room

TripAdvisor rating 2.0/5

RandalF26 17/02/2021 TripAdvisor review

For Valentine's Weekend I thought I was booking a luxury hotel room, but when we arrived it turned out to be a privately owned apartment managed by Accor. A quarter of the tiles on the bathroom floor were broken. Half the tiles on the kitchen floor were broken. The sofa was in such a shape that it looked like it had lived in a teenager's room and then gone with him to Uni before ending up in the apartment. What artwork there was on the walls was incredibly drab, as were all the walls. That being said, the location was excellent, the view was excellent, and the staff in the lobby were exceptionally good.

Kia ora RandalF26 Thank you for your kind words regarding the staff and location. It means a lot to the team to be recognized and I am glad you found them to be exceptionally good. I appreciate the room and the decor was not to your liking and thank you for pointing out key areas to fix. I will work closely with the owner to make the required improvements. Thank you again, and I hope you will visit us in the near future Warm Regards Lisa Hylton-Smith Operations Manager

Super stay at the Sebel

TripAdvisor rating 4.0/5

holden327 10/02/2021 TripAdvisor review

Double birthday surprise we booked two premium room for two couples. Service was top class from beginning to end. A hand written card and refreshments waiting for us on arrival. We stayed for two nights and it was fantastic. Yes the hotel is showing its age a little, but well located with an amazing view out over the Viaduct Harbour. The staff were great and made sure our visit was a memorable one.

Kia Ora holden327 We are over the moon with such a fantastic review! thank you for your kind words and I hope to see you again in the near future. Warm Regards Lisa Hylton-Smith Operations Manager Sebel Auckland Viaduct Harbour

Colin and Denise

TripAdvisor rating 3.0/5

colinropiha 04/02/2021 TripAdvisor review

We enjoyed our stay however for what we paid we would have liked to be on an upper level for better views of the marina and sea per se'.... we did offer to pay more for an upgrade but alas this was not possible. I was left thinking that maybe the position of the room should reflect a cheaper tariff as the view was not what we were expecting. On a more positive note.... the reception staff were very pleasant and we appreciated the little gift. The room was clean and tidy and perfectly situated for restaurants and bars.

Kia Ora Colin and Denise Thank you very much for your kind words about the team here. They work extremely hard to ensure guests have a memorable stay. It sounds like you would prefer our Marina Deluxe rooms. They are our most popular room types and always in high demand. I hope to see you again in the near future Warm Regards Lisa Hylton-Smith Operations Manager Sebel Auckland Viaduct Harbour

Good & Bad location

TripAdvisor rating 3.0/5

TroyDando 03/02/2021 TripAdvisor review

Perfect location on the waterfront very central to everything making it easy to see the attractions and countless dining opportunities. Staff very friendly and helpful Room was very average showing signs of wear and needing an update. Noise from local clubs was terrible waking me off and on until finally 4:30am the thump thump music stopped to be followed people yelling down in the street, i was on Level 5

Kia Ora TroyDando Thank you for taking the time to review Sebel. It is always pleasing to know that the staff and service was friendly and helpful. You are quite right, we are in a fantastic location close to everything. However being in the center of such a vibrant area means noise does happen at times. I am sorry that this disturbed your sleep. TroyDando, I hope to welcome you back in the near future, Warm Regards Lisa Hylton-Smith Operations Manager

Prada Cup Visit

TripAdvisor rating 5.0/5

OYMe 21/01/2021 TripAdvisor review

Would certainly stay here again. Great view of the Viaduct Harbor and the Prada Cup Village from one of the Hotels Deluxe rooms (Room 416) Really good choice of Restaurants down stairs most at quite reasonable prices.

Kia Ora OYMe Thank you very much for your wonderful review! I look forward to welcoming you back Warm regards Lisa Hylton-Smith Operations manager

Night away

TripAdvisor rating 4.0/5

puka7 17/01/2021 TripAdvisor review

A night away in the city! Location very good for the viaduct and city centre activities like the art gallery. Great views for the balcony. Early check in, and able to leave bag in storage. Only problem was the shower needed some maintenance work around the edges.

Kia Ora puka7 Thank you for your great review. I am glad you had a nice night away. I am sorry that there was an issue with the shower. I hope to welcome you back on your next night away. Warm Regards Lisa Hylton-Smith

Pleasant stay

TripAdvisor rating 4.0/5

sv0rd 13/01/2021 TripAdvisor review

Nice room with great view. Obviously this is located in the viaduct area and is very noisy at night but with the air con on you can sleep through most of it. The Hotel is a bit run down but it is pleasant enough and worth the money especially if you can get the view.

Kia Ora sv0rd Thank you for taking the time to review SEBEL Viaduct Auckland harbour. I am pleased to know that you could enjoy our fabulous location and found value for money. I hope to welcome you back to the hotel in the near future. Warm Regards Lisa Hylton-Smith

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