Hotel - Pullman Port Douglas Sea Temple Resort & Spa
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Pullman Port Douglas Sea Temple Resort & Spa Hotel

4.0/5 2,090 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Your meetings and events

With its spectacular location and exceptional array of leisure and conference facilities, Pullman Port Douglas Sea Temple Resort and Spa offers the ideal venue for incentives, team building activities, meetings and conferences in Port Douglas. As a Queensland conference centre, the hotel offers an impressive range of indoor and outdoor event spaces, with the capacity to accommodate 12 to 190 delegates. Stylish, modern and elegant, function rooms are equipped with a range of conference equipment, includingteleconferencing equipment, audiovisual & projection equipment, superior soundsystems, an LCD plasma display and WIFI access. For beautiful outdoor events, Lagoon View Terrace provides the perfect setting, seating up to 190 guests in banquet style.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE BOARDROOM 25 m2 2 m 0 0 12 0 0
TEMPLE I 39 m2 3 m 64 30 30 45 60
TEMPLE II 39 m2 3 m 72 24 30 36 60
FOUR MILE 59 m2 2 m 56 24 16 24 48
LAGOON VIEW TERRACE 120 m2 5 m 0 0 0 0 190
TEMPLE I&II 156 m2 3 m 162 39 36 90 190
    • Soundproof areas for greater confort
    • An extensive array of audio, video and projection equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Certified Conference Hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, including Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

  • 97 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Baby bed
    • Automatic temperature control
    • Air conditionning with individual remote
    • WIFI in your room
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 3,585 reviews

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,090 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Will G. Couples - 12/02/2020 Confirmed reviews ALL
« Nice Facility »

Very nice overall facility. Rooms clean and comfortable. Food very good. Pool too warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Will G, Thank you so much for taking the time to provide our team with such great feedback! We are so pleased to read of your great experience and look forward to the opportunity to welcome you back to our home again in the near future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

James G. Families - 12/02/2020 Confirmed reviews ALL
« Very Dissapointing »

Overall very disappointing. Your hotel was chosen as a holistic location for a few close friends to stay for a 30th birthday celebration. It did not deliver. The room and pool were great, the restaurant for dinner was a disgrace. Drinks were consumed during the day around the pool as we had no need to drive cause dinner was planned in your restaurant, that was a mistake. First service was slow and waited a significant time for our first round of drinks (a near empty restaurant at 1830 in the evening), kids meals arrived promtly but we waited over a hour to receive our tapas. In which time half the parents had to leave because the children were falling asleep in the chairs and needed to go to bed. Food was served in dribs and drabs over 15mins and was not of the quality expected for the price or stature of your hotel. We did not eat birthday cake that evening as the birthday girl had to take her kids back to the room. We all agreed McDonalds would have been a better option for dinner. None of the 8 adults at the table enjoyed the experience and honestly I will not be recommending dinner at your hotel in and in future I will be extremely reluctant to stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James G., Thank you for choosing the Pullman during your recent trip to Port Douglas and for sharing your experience with us. It is disheartening to read that we could not provide a memorable experience for you during your stay, if you could email me directly on h8… so that I can follow up on your comments directly that would be greatly appreciated. . Thank you again for your review so we can ensure we are continually bettering our service for our future guests. I hope to hear from you soon. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Patsysusan Couples - 11/02/2020 Confirmed reviews ALL
« We luv everything about Sea Temple Port Douglas. »

Every February we celebrate my Husband’s birthday at Sea Temple. We had to go a week early as booked out Valentines weekend. From the moment we arrived we felt relaxed and very welcome in your resort. The staff at Pool Bar and the restaurant that night were all very friendly. The food was spectacular. The room is always lovely and clean and the pool is the best pool in North QLD. This resort is probably the only reason we stay Accor members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear , WOW - thank you for your fantastic feedback! You have made our day!! The entire team look forward to welcoming you back next year to celebrate your husbands birthday once again, please let us know when you next return and we will ensure you are well looked after. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Nina B. Couples - 10/02/2020 Confirmed reviews ALL
« Will no recommend »

Disappointing, pool area close down- staff empty glasses straight on tiles...where guest walk..... then run to take next shift in restaurant. Feels like someone throwing party for 200 guests within $50 budget...,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nina, Thank you for taking the time to share your recent experience at our resort; and I do regret that your stay at our property wasn’t as it should have been. I welcome the opportunity to speak to you directly regarding your stay and can be contacted at the resort at any time. I do hope I have the opportunity to speak to you and are able to welcome you back to the resort. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Grace W. Friends - 10/02/2020 Confirmed reviews ALL
« Great facilities and friendly staff »

Beautiful stay in spa room. Well staffed and beautiful grounds. Would recommend highly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grace W., WOW! You have just made our team’s day! Thank you so much for sharing your feedback with us. We hope to welcome you back again soon. Until then wishing you only the best of future travels. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Jack Couples - 09/02/2020 Confirmed reviews ALL
« Nice pool »

Wasn’t impressed ask three times for a special request prior to my stay and nothing was done - room was tiny and was in corner looking at walls , bed was two single beds pushed together . The workers were nice but no would not rate at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jack, Thank you for taking the time to share your recent experience, I welcome the opportunity to speak to you in person regarding your recent stay and can be contacted directly at the hotel on 07…. I would like to clarify some of the feedback that you have provided so I have a greater understanding of the situation. This experience certainly isn’t the style of relaxed luxurious getaway we endeavour to provide for our guests, and hope to speak to you soon. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Peter Couples - 07/02/2020 Confirmed reviews ALL
« Nice location, poor management »

Stunning pool, wonderful gardens. Stayed in normal bedroom which has great bathroom but no space for luggage. The wifi is the worst i have ever used in a hotel. Poor management of communicatiopn... pool bar closed because of weather... get real! Prices of drinks all wrongly charged or displayed. So a great location brought down to an average stay. Of the 6 hotels used on this vacation you come bottom of the list.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to share you recent experience with us. Your feedback is greatly appreciated and assists us in developing greater experiences for our guests. I regret that certain aspects of your stay has impacted your overall experience with us and will review with our operations team. I do hope we have the opportunity to welcome you back to the resort in the future. Additionally I welcome the opportunity to speak to you directly regarding your stay and can be contacted at the resort on 07…. Thank you again for your feedback. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Peter B. Couples - 06/02/2020 Confirmed reviews ALL
« Quality accommodation »

The Pullman Sea Temple provide luxurious accommodation and facilities ideal for a relaxing and unwinding break

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, It truly is so wonderful to read of your satisfied stay with us at and the entire team would like to thank you for your recommendations. I'm glad you were able to relax and unwind and look forward to welcoming you back to the resort for your next stay. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Not A. Families - 04/02/2020 Confirmed reviews ALL
« beautiful hotel »

great, but far from everyday life....the room did not have much amenities

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for sharing your feedback. This is very important to us in order to ensure we continue to provide a positive experience. If you would like to elaborate at all, please do not hesitate to contact me directly on h8… Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

John Friends - 03/02/2020 Confirmed reviews ALL

We stayed in the 3 bedroom penthouse which was great . The only issue was the breakfast , found it very expensive for $38 a person to then only find ants/bugs walking all over the bench and food. They hardly refilled the buffet so my self and partner had to wait 20 mins for the staff to refill the buffet area with hot food. I then ask how to use the coffee machine and the staff had no idea. I am a local and I have been to a lot of buffet breakfast over port and Cairns and this was the worst experience I have had .

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you very much for sharing your feedback. This is very important to us in order to ensure we continue to provide a positive experience. I will most certainly share your comments with our Executive Chef & Food & Beverage Manager about the experience you had. Should we have the opportunity to turn your experience around we would love to welcome you back and demonstrate the improvements made through receiving your feedback. If so, please contact me directly so I can ensure your requirements are met. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Joe Families - 01/02/2020 Confirmed reviews ALL
« The whole of the 17 days we stayed »

check in was very straight forward. The first morning of our stay we went to the buffet breakfast,it was the most unappetising breakfast we have ever experienced in any accor hotel EVER. Staff were rude flies were all around the cold meats and cheeses asked for something other than eggs (pancakes) chef couldn't do them asked for other things-chef can't do it asked for a short black coffee waiter just pointed at the automatic coffee machine and said do it your self (self service). We stayed in a swimout room (180) it was dirty, dishes were dirty, main bedroom had so much dust and dead flies stuck on the lamps and the lamps were so unstable that at on stage the light started flickering when we switched it on the pillows on the couches were so dirty we had to place towels over them before we sat on the couch inside and the outside couch.VERY POOR HOUSE KEEPING. overall it was the worst stay at the Pullman we ever had.Never went back to breakfast after the first day we made our own in house considering as a platinum member we had it included in our stay you can call me on (JOE) 04… and will be more than happy to tell more about our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have reached out to you personally to discuss your feedback. I look forward to talking to you. Sincerely, Holly Hopkinson PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Ava D. Couples - 30/01/2020 Confirmed reviews ALL
« Wonderful »

Wonderful stay, spotless room, and very attentive staff. Lee was especially helpful during out check inm Our only regret is we only stayed 1 night!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ava, WOW - thank you for your fantastic feedback! The entire team look forward to welcoming you back for a stay very soon. Until then, wishing you only the best of future travelling experiences. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Brendan C. Families - 30/01/2020 Confirmed reviews ALL
« Disappointed »

Poor room service. They went to the wrong room and it was only until I called them Back, that they realized, and then still took their time, after me already waiting an hour. They also tried to rip me off in the price for items. They tried to charge me extra. After I brought it to their attention, they made a price adjustment, and still tried to overcharge me, when it came time to pay, upon checking out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brendan, We take your concerns very seriously, if you would be so kind to email me directly on h8… it would be most helpful. This way I can follow up on your most concerning comments made in regards to the service provided by our Food & Beverage Team and the incorrect charges applied. I do hope to hear from you soon. If not, the team and myself pass on our best wishes for your future travelling experiences! Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Christie Families - 30/01/2020 Confirmed reviews ALL
« Stunning property! »

Had the most wonderful stay with my young family. We had the 2 bedroom swim-out was fabulous! Well appointed and just perfect for our needs. The lagoon was amazing. Very happy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christie, Thank you for this wonderful feedback and for taking the time to share your thoughts. We are so thrilled we were able to create a truly memorable family holiday. I will share your commendable feedback with our Team! I hope we have become a memorable part of your stay whilst in Port Douglas and truly hope we have left you a taste to come back for more again soon! Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Natasha H. Couples - 29/01/2020 Confirmed reviews ALL
« Pleasant Stay »

We were very happy when we arrived to be upgraded in our room choice and a bottle of sparkling wine was left for my husbands birthday was a lovely touch. The only thing that spoilt our stay slightly was the BBQ did not work. The receptionist on duty was very helpful and came to assist, however after fixing the igniter, 10 mins later the gas ran out. We then had to call her back and she kindly changed the gas bottle. However, she was then unable to re-light the BBQ, due to gas then running out of the hand igniter. She returned a few minutes later with a cigarette lighter - which was tricky to use due to the hot grill, but she got it working. As this whole process took about 30 mins, when we did finally get to eat our dinner - the meat had all dried up, so it was an unpleasant birthday dinner that we had planned. The service given was very prompt, however i think that maintenance on ALL things within the apartments need to be checked on-going. We did try three other BBQs in other apartment terraces, and none of them worked either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natasha H., Thank you for taking the time to share your feedback with us. Your kind comments are most gratefully received, I am pleased you were happy with your upgraded apartment and bottle of sparkling! Once again Happy Birthday to your Husband! I’m sorry to read of the issues had with the BBQ and that your dinner was spoilt. I have shared your feedback with our Maintenance Team and discussed our pre-arrival maintenance checklist to ensure it is being completed. Your feedback is truly valuable in order for us to provide the kind of service that our loyal guests have come to expect. Please feel free to contact me when you plan to stay with us the next time as we want to ensure that your next stay with us is a much more memorable and stress free one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Grant J. Couples - 28/01/2020 Confirmed reviews ALL
« Great stay »

Had a very relaxing time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant, Thank you so much for your feedback further to your stay with us in Port Douglas! I'm glad you were able to relax and unwind and look forward to welcoming you back to the resort for your next stay. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Adam P. Families - 28/01/2020 Confirmed reviews ALL
« Best swimming pool, the kids absolutely loved it! »

This was our second stay at Sea Temple the last was 7 years ago and it was brilliant then. Expectations are naturally high when based on the high benchmark set the first time and fears that it would not match up were a concern coming back. As I had feared the property has started aging with concrete slab leaks, cracked tiles and and marked surfaces (bath shower drains, floor wastes etc) My son sliced his toe open on one of the many stainless steel water inlet ports in the swimming which which every cover was dislodged due to the securing screw having rusted off . Many cocktail glasses and cans were ledt lining the pool edge for prolonged periods of time one area on the stream section of the pool had the same dirty glasses sitting poolside for 2 days (very slack and not to the standard that guests are paying for). Despite having a great time I must say that the restuarant has definitely gone down hill. Last time round the restuarant especially for dinner was very nice, but not this time very average. Overall Sea Temple definitely needs to modernise in every part of the business to stay up to date with competition and delivery on the customer experience. Most staff were very friendly and approachable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, We are so appreciative of you taking the time to provide the team with detailed feedback in regards to your recent stay, especially from our loyal return guests. Feedback is a most crucial tool in ensuring we are consistently delivering and providing our guests with the best possible experience. I shall be following up all comments that you have made with my Departmental Managers to discuss and review. Please feel free to contact me when you plan to stay with us the next time as we want to ensure that your next stay with us is a much more memorable and stress free one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Y. T. Families - 28/01/2020 Confirmed reviews ALL
« Fantastic! »

I cant credit the Pullman with providing perfect weather for our week in Cairns, but certainly the resort was the perfect place to enjoy the perfect weather. The rooms are spacious and well appointed and the pool is delightful (and somehow kept amazingly clean considering its huge size!). We were a little disappointed with the restaurant on this visit, with the buffet breakfast missing some of the usual options (eg. few/no muffins, no waffles, etc.), and the dinner menu lacking much variety, but still a very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart Y., Your kind comments are most gratefully received. Although, I’m sorry to read your concerns in relation to your food & beverage experience. I have personally shared your feedback with the relevant Managers for their immediate attention. Your feedback is truly valuable in order for us to provide the kind of service that our loyal guests have come to expect. Please feel free to contact me when you plan to stay with us the next time as we want to ensure that your next stay with us is a much more memorable and stress free one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Marisa S. Families - 28/01/2020 Confirmed reviews ALL
« Fantastic stay »

The resort was sensational! Excellent and prompt customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marisa, Thank you so much for your feedback further to your stay with us in Port Douglas! I'm delighted to hear your recent stay exceeded your expectations; in particular the service our amazing team provided. Hope to have the opportunity to welcome you back to the resort very soon. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Glenn A. R. S. Families - 27/01/2020 Confirmed reviews ALL
« Well located and great stay »

Relaxing beautiful location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn & Rosalie S., Many thanks for your recent review of our resort in tropical paradise! Great to read you enjoyed your time here with us. I look forward to meeting with you on your next visit! Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

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