Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

We stayed in a luxrious 2 bedroom apartment with its own pool, outdoor sitting area, dining area complete with Weber BBQ The two king bed rooms had their own bathrooms were large, bright and airy with lots of storage room. The kitchen and laundry were modern and well appointed. Dining room and lounge had plenty of sitting for six people. Breakfast was excellent and for dinner we particularly enjoyed the steak and the barrimundi rissoto. Staff were fantastic in every way and we really appreciated the efforts that were made in removing the buffet and spacing the restaurant tables to keep us all safe and well. We will definitely return as soon as we can and wish everyone at Sea Temple good health during these uncertain times.

We stayed in a large 2-br unit which was very spacious and pleasantly furnished. Kitchen was well equipped. Bed linen and towels were very clean. Staff was extremely pleasant from receptionist to housekeeping. The bad bits: While the furniture had good design, it was also quite shabby and dirty. The outdoor seating on the balcony had not been cleaned for a long time, to use it, we covered it with the pool towels. We didn't use the Weber BBQ on the upper level - it could have been of interest to CSI. The spa was not too clean either. It is also unacceptable that when neighbouring room ordered room service and left the empty tray outside on the landing it was still there the next afternoon.

My now wife and 2 daughters stayed at the Pullman when we got married in Port Douglas, from they welcoming congratulating champagne bottle till check out it was just perfect, both kids couldn’t get enough of the main pool and the adults loved the bedroom spa, we used the supplied bbq for cooking dinner and never had a drama except telling the kids it was time to go home. Definitely planning another holiday again there without any hesitation.

Beautiful resort with beautiful staff that made our 50th wedding Anniversary with our family perfect. Thank you one & all.

Pros - The customer service was great, we were updated which was lovely, great room (penthouse), amazing pool and the shuttle to and from the shops was wonderful. Cons - The buffet breakfast which we paid for was not at all a buffet breakfast. We were given a menu to order from and when I asked to just have a basic meal, the waitress struggled to understand. When we asked where the rest of the buffet was, they advised due to Covid-19 they had to close it, we understand but had no notice at all, no sign or a heads up. We got a refund which was good. One the 2nd day they closed both the restaurant and pool bar, absolutely no notice again, no warning. It wasn’t until guests made enquires were people notified. I understand there’s rules due to the Covina-19, however why can’t they do what other places do and order and have takeaway. I could see it ruined ours and other guests holidays. On our 1st night we dined at the restaurant at the resort. We waited nearly 1.5 hours for our meal. People around us that arrived after us, had eaten and were leaving before we received our, extremely unimpressed. If we hadn’t of been so hungry, we would have left. On the 2nd last day they shut the pool, once again no notice. My husband and I grabbed a coffee and went for a walk, to return with a sign saying the pool was closed. What was funny is they worded it to state they put the sign out the night before, however when we left it was not there. It’s a great, beautiful resort, however the lack of communication is terrible. They need to warn guests and think of ways to make them happy, the way other places did. We would stay here again, however changes need to be made prior. I advise everyone check the restaurant, pool bar and pool are open too.

Short lived due to virus but while we were there all was excellent great food helpful and friendly staff (especially Lee who was excellent) wonderful hotel and grounds

everything was perfect. the food , the pools . the SC Buses, and the accom was great. we booked through luxury escapes

Quite honestly the most beautiful place I’ve ever stayed. The staff were attentive and nothing was too much. The rooms, grounds and pool were faultlessly clean and manicured. Cocktails by the pool every afternoon surrounded by the glorious pool and equally happy people. We are coming back. What an amazing resort!!!

Our room was wonderful and your staff was so welcoming. We did have a problem with the hairdryer in the room which was supposed to be replaced but it wasn’t. Also had a problem with internet connection but after talking to the front desk they connected us directly with your service provider who helped us with the connection. Breakfast buffet was great. We would stay again.

Our introduction to the Pullman Sea temple was via the Reception Desk Staff, and in particular, 'LEE'. Lee was knowledgeable, professional, courteous and made one feel relaxed and comfortable right from the start. Our accommodation was situated next to the Lagoon and mere metre's from the Pool Bar, Excellent position! We loved the Lagoon and spent a lot of time swimming or soaking up the sunshine. we ate at the ALUCO Restaurant and loved the food and ambience. A bottle of Sparkling Wine was waiting for us in our apartment on arrival, a very pleasing touch. I would like to point out again the fact that LEE (Reception Desk Staff Member) was very knowledgeable of not only all of the features and facilities of the Sea Temple, but of what Port Douglas itself had to offer. His recommendations influenced our choice of local venue's and we were not disappointed. Lee is a credit to the Pullman Sea Temple.

More than a few things wrong at this hotel. I’ve stayed a few times before and don’t think it’s worth the money anymore.

We are members of luxury escapes and had booked a 5 night stay up in Port Douglas at the sea spa and Temple. On arrival reception was fabulous, great service and very friendly. We were very dissatisfied with our penthouse room. The bathroom was smaller than expected, in fact tiny and the cabinet was very badly chipped. I went to reception and had a discussion with the manager, who was very helpful and apologetic and changed our room for us. I was very happy with the outcome service and the assistance we received. Very professional in her response. However, this is supposed to be a 5 star resort, so initial impressions in relation to the bathroom was not good. My bathroom at home is a better standard and larger. Very disappointing. We holiday regularly and stay at 5 star hotels all over the world, I had been wanting to visit this hotel for years either in port Douglas or Palm Cove. As we had stayed in Palm cove previously we chose Port Douglas this time.

Room was poor, small and outside space was dirty and had no reclining chairs which may have helped. Beds were comfortable. Restaurant food was terrible and although when asked I told the member of staff my issues I got no response. Under normal circumstances I would have complained but due to situation at this time did not. Service from staff was inconsistent some were great others totally quite rude. So disappointed as we were really looking forward to this part of our journey. Glad we were on day tours for most of our stay.

Room was fair, and not conveniently located. Food at the restaurant was fair at best, and more importantly, the service was horrible. We also ordered room service and two hours later our food arrived. Why? I think the bottom line is they lost the order, and simply poor staff.

Very welcoming, excellent breakfast and dinner, superbly comfortable room, fantastic swimming pool. Altogether a wonderfully relaxing experience.