Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Customer review rating 4.4/5 3,661 reviews

Pullman Port Douglas Sea Temple Resort & Spa
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+ 24 Services

Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Port Douglas Sea Temple Resort & Spa

Mitre Street
4877
port douglas
australia

Tel: +61740843500

Fax: (+61)7/40843599

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS :-16.52604, 145.472916

Your meetings and events

With its spectacular location and exceptional array of leisure and conference facilities, Pullman Port Douglas Sea Temple Resort and Spa offers the ideal venue for incentives, team building activities, meetings and conferences in Port Douglas. As a Queensland conference centre, the hotel offers an impressive range of indoor and outdoor event spaces, with the capacity to accommodate 12 to 190 delegates. Stylish, modern and elegant, function rooms are equipped with a range of conference equipment, includingteleconferencing equipment, audiovisual & projection equipment, superior soundsystems, an LCD plasma display and WIFI access. For beautiful outdoor events, Lagoon View Terrace provides the perfect setting, seating up to 190 guests in banquet style.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Soundproof areas for greater confort

  • An extensive array of audio, video and projection equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Resort Room

  • Max. number of persons: 2
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Studio

Our restaurants and bars

ALUCO RESTAURANT AND BAR

Type of cuisine: International

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

For the ultimate holiday experience, park your towel on a sun lounge, order a cocktail then settle in for lunch at the Sea Temple Pool Bar. The Pool Bar offers delicious drinks and cocktails, all day snacks and lunch in a relaxed environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,661 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,102 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay

Customer review rating 4.4/5

Brandon W. Couples - 24/06/2020 Confirmed reviews ALL

The resort wasn’t busy at all so it felt very private resort. Great staff, great room, great service and fancy lobby!

Dear Brandon W., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poorly maintained

Customer review rating 4.4/5

Darren A. Friends - 21/06/2020 Confirmed reviews ALL

We enjoyed our stay, it’s a beautiful resort with very friendly staff. The rooms were big and the living was a great size. However there were some serious maintenance issues in our room. The laminate was peeled off on the bathroom vanity, the bath spout was loose in the wall, the tap was wobbly, there was mould in the corners of the shower, the plunge pool was dirty, the outdoor furniture hadn’t been cleaned, the lawn next to the pool area was long (approx 20cm) and full of weeds. The resort is stunning and the room had lots of potential, however the maintenance issues detracted from our stay significantly. Unfortunately due to this, we will likely stay elsewhere next time we visit Port.

Dear Darren A., Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will work with our maintenance and housekeeping teams in order to address the issues that you have highlighted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice stay but hotel still shows trauma of COVID-19

TripAdvisor rating 4.0/5

Neil R 20/06/2020 TripAdvisor review

The room was comfortable and the staff were professional. Sadly the website did not detail the restaurant being closed due to staffing issues related to covid-19. As this was part of the decision to stay at Pullman, we cancelled future bookings, until we can confirm the restaurant is open on a regular basis. Cafe Ziva in Port Douglas run an excellent breakfast, which a five-star hotel such as the Pullman could perhaps model their service from.

great stay

Customer review rating 4.4/5

Christine B. Families - 17/06/2020 Confirmed reviews ALL

stayed for two nights with my daughter, swim up room, had a lovely time

Dear Christine b., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.4/5

Darren F. Business - 17/06/2020 Confirmed reviews ALL

Good staff, friendly, helpful, accommodating. Room was nice, appreciated the upgrade.

Dear Darren F., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Definitely coming back

Customer review rating 4.4/5

Moira M. Couples - 07/04/2020 Confirmed reviews ALL

We stayed in a luxrious 2 bedroom apartment with its own pool, outdoor sitting area, dining area complete with Weber BBQ The two king bed rooms had their own bathrooms were large, bright and airy with lots of storage room. The kitchen and laundry were modern and well appointed. Dining room and lounge had plenty of sitting for six people. Breakfast was excellent and for dinner we particularly enjoyed the steak and the barrimundi rissoto. Staff were fantastic in every way and we really appreciated the efforts that were made in removing the buffet and spacing the restaurant tables to keep us all safe and well. We will definitely return as soon as we can and wish everyone at Sea Temple good health during these uncertain times.

Dear Moira, Wow! Thank you for taking the time to provide us with your valued feedback. It is always a pleasure to receive feedback and I will share your scores with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in future. Warm regards,

Pleasant stay

Customer review rating 4.4/5

Katharine Couples - 31/03/2020 Confirmed reviews ALL

We stayed in a large 2-br unit which was very spacious and pleasantly furnished. Kitchen was well equipped. Bed linen and towels were very clean. Staff was extremely pleasant from receptionist to housekeeping. The bad bits: While the furniture had good design, it was also quite shabby and dirty. The outdoor seating on the balcony had not been cleaned for a long time, to use it, we covered it with the pool towels. We didn't use the Weber BBQ on the upper level - it could have been of interest to CSI. The spa was not too clean either. It is also unacceptable that when neighbouring room ordered room service and left the empty tray outside on the landing it was still there the next afternoon.

Dear Katharine S., Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Just perfect.

Customer review rating 4.4/5

Sam T. Families - 30/03/2020 Confirmed reviews ALL

My now wife and 2 daughters stayed at the Pullman when we got married in Port Douglas, from they welcoming congratulating champagne bottle till check out it was just perfect, both kids couldn’t get enough of the main pool and the adults loved the bedroom spa, we used the supplied bbq for cooking dinner and never had a drama except telling the kids it was time to go home. Definitely planning another holiday again there without any hesitation.

Dear Sam, Wow! Thank you so much for your kind review. It is a pleasure to read that the entire family enjoyed the stay. We look forward to welcoming you back for your wedding anniversary! Sincerely,

Under the circumstances, the resort & staff get 10/10.

Customer review rating 4.4/5

David W. H. Families - 30/03/2020 Confirmed reviews ALL

Beautiful resort with beautiful staff that made our 50th wedding Anniversary with our family perfect. Thank you one & all.

Dear David, Wow! Thank you for taking the time to provide us with your great feedback. It is a pleasure to read that you enjoyed your 50th wedding anniversary with us and congratulations once again! We look forward to welcoming you back in the near future. Sincerely,

Good stay but a number of issues

Customer review rating 4.4/5

Jw Couples - 29/03/2020 Confirmed reviews ALL

Pros - The customer service was great, we were updated which was lovely, great room (penthouse), amazing pool and the shuttle to and from the shops was wonderful. Cons - The buffet breakfast which we paid for was not at all a buffet breakfast. We were given a menu to order from and when I asked to just have a basic meal, the waitress struggled to understand. When we asked where the rest of the buffet was, they advised due to Covid-19 they had to close it, we understand but had no notice at all, no sign or a heads up. We got a refund which was good. One the 2nd day they closed both the restaurant and pool bar, absolutely no notice again, no warning. It wasn’t until guests made enquires were people notified. I understand there’s rules due to the Covina-19, however why can’t they do what other places do and order and have takeaway. I could see it ruined ours and other guests holidays. On our 1st night we dined at the restaurant at the resort. We waited nearly 1.5 hours for our meal. People around us that arrived after us, had eaten and were leaving before we received our, extremely unimpressed. If we hadn’t of been so hungry, we would have left. On the 2nd last day they shut the pool, once again no notice. My husband and I grabbed a coffee and went for a walk, to return with a sign saying the pool was closed. What was funny is they worded it to state they put the sign out the night before, however when we left it was not there. It’s a great, beautiful resort, however the lack of communication is terrible. They need to warn guests and think of ways to make them happy, the way other places did. We would stay here again, however changes need to be made prior. I advise everyone check the restaurant, pool bar and pool are open too.

Dear Mr W., Thank you for taking the time to provide me with your valued feedback. In accordance with Federal Goverment's COVID-19 (Coronavirus) restrictions the pool, gym and day spa were closed with signage displayed to advise guests of the closure. Aluco Restaurant service was reduced to a takeaway breakfast and all day menu. Signage is also being displayed. I am pleased to read that our team removed the breakfast charges from your account. I apologise for the poor experience for your dinner service in Aluco. Rest assured I will work with our team to improve this part of our operations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Sincerely,
Customer review rating 4.4/5

Anonymous Couples - 27/03/2020 Confirmed reviews ALL

Short lived due to virus but while we were there all was excellent great food helpful and friendly staff (especially Lee who was excellent) wonderful hotel and grounds

Dear Harriet, Thank you so much for taking the time to provide us with your valued feedback. I will share your comments with our team and Lee. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

the staff were perfectly trained. not like at the Mirage

Customer review rating 4.4/5

H &. M. B. Couples - 25/03/2020 Confirmed reviews ALL

everything was perfect. the food , the pools . the SC Buses, and the accom was great. we booked through luxury escapes

Dear Harold, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pure bliss

Customer review rating 4.4/5

Liana A. Couples - 24/03/2020 Confirmed reviews ALL

Quite honestly the most beautiful place I’ve ever stayed. The staff were attentive and nothing was too much. The rooms, grounds and pool were faultlessly clean and manicured. Cocktails by the pool every afternoon surrounded by the glorious pool and equally happy people. We are coming back. What an amazing resort!!!

Dear Robert, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful place to stay

Customer review rating 4.4/5

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

Our room was wonderful and your staff was so welcoming. We did have a problem with the hairdryer in the room which was supposed to be replaced but it wasn’t. Also had a problem with internet connection but after talking to the front desk they connected us directly with your service provider who helped us with the connection. Breakfast buffet was great. We would stay again.

Dear Leeta, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tropical Escape

Customer review rating 4.4/5

Jb Couples - 24/03/2020 Confirmed reviews ALL

Our introduction to the Pullman Sea temple was via the Reception Desk Staff, and in particular, 'LEE'. Lee was knowledgeable, professional, courteous and made one feel relaxed and comfortable right from the start. Our accommodation was situated next to the Lagoon and mere metre's from the Pool Bar, Excellent position! We loved the Lagoon and spent a lot of time swimming or soaking up the sunshine. we ate at the ALUCO Restaurant and loved the food and ambience. A bottle of Sparkling Wine was waiting for us in our apartment on arrival, a very pleasing touch. I would like to point out again the fact that LEE (Reception Desk Staff Member) was very knowledgeable of not only all of the features and facilities of the Sea Temple, but of what Port Douglas itself had to offer. His recommendations influenced our choice of local venue's and we were not disappointed. Lee is a credit to the Pullman Sea Temple.

Dear John, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team and Lee specifically. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not up to standard

Customer review rating 4.4/5

Katrina K. Couples - 24/03/2020 Confirmed reviews ALL

More than a few things wrong at this hotel. I’ve stayed a few times before and don’t think it’s worth the money anymore.

Dear Katrina K., Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. If you would like to discuss these matters in further detail please call me directly on 07…. Sincerely,

Disappointed in our room

Customer review rating 4.4/5

Gillian D. Couples - 24/03/2020 Confirmed reviews ALL

We are members of luxury escapes and had booked a 5 night stay up in Port Douglas at the sea spa and Temple. On arrival reception was fabulous, great service and very friendly. We were very dissatisfied with our penthouse room. The bathroom was smaller than expected, in fact tiny and the cabinet was very badly chipped. I went to reception and had a discussion with the manager, who was very helpful and apologetic and changed our room for us. I was very happy with the outcome service and the assistance we received. Very professional in her response. However, this is supposed to be a 5 star resort, so initial impressions in relation to the bathroom was not good. My bathroom at home is a better standard and larger. Very disappointing. We holiday regularly and stay at 5 star hotels all over the world, I had been wanting to visit this hotel for years either in port Douglas or Palm Cove. As we had stayed in Palm cove previously we chose Port Douglas this time.

Dear Roger D., Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor and disappointing.

Customer review rating 4.4/5

Diane Friends - 23/03/2020 Confirmed reviews ALL

Room was poor, small and outside space was dirty and had no reclining chairs which may have helped. Beds were comfortable. Restaurant food was terrible and although when asked I told the member of staff my issues I got no response. Under normal circumstances I would have complained but due to situation at this time did not. Service from staff was inconsistent some were great others totally quite rude. So disappointed as we were really looking forward to this part of our journey. Glad we were on day tours for most of our stay.

Dear Lyndsey, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 07… if you wish to discuss this matter in further details. Sincerely,
Customer review rating 4.4/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

Room was fair, and not conveniently located. Food at the restaurant was fair at best, and more importantly, the service was horrible. We also ordered room service and two hours later our food arrived. Why? I think the bottom line is they lost the order, and simply poor staff.

Dear Mindy & Paul L., Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Very relaxing

Customer review rating 4.4/5

George Business - 21/03/2020 Confirmed reviews ALL

Very welcoming, excellent breakfast and dinner, superbly comfortable room, fantastic swimming pool. Altogether a wonderfully relaxing experience.

Dear George, Thank you so much for your wonderful review! We cannot wait to welcome you back to Port Douglas again in the near future for another memorable stay with us. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites
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