Hotel - The Sebel Quay West Suites Sydney
The Sebel Hotel The Sebel Hotel

The Sebel Quay West Suites Sydney

4.5/5 1,598 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SYDNEY INTL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
See all services

Hotel location

Our rooms

Featuring a range of elegant one and two bedroom suites in the heart of the city, Quay West Suites Sydney provides an excellent home-away-from-home for both business and leisure travellers. Suites at this exceptional Sydney hotel provide everything neededfor a relaxing stay, including a fully equipped kitchen, laundry facilities, a separate lounge and dining area, a luxurious, modern bathroom and a separate bedroom. Guests can enjoy spectacular views over Sydney Harbour or the stunning Sydney skyline.

  • 92 rooms
  • 92 non-smoking rooms
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Manual temperature control
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 4,881 reviews

Our guest reviews for
The Sebel Quay West Suites Sydney

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,598 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Family - 10/12/2019 TripAdvisor review
« Great staff... »

What amazing staff they have at the Sebel. Super friendly and helpful!!! Loved staying here. The views are incredible. You must try the swimming pool with the window on the side. Value for money it is the best view in Sydney

Family - 06/12/2019 TripAdvisor review
« Best place to stay in Sydney for a fantastic Sydney experience! »

Quay West is the best location for Sydney experience . The staff are lovely and really helpful. Unlike big hotel they seem to have the time to be quite personal. Location for accessing sights and ferries is amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander Mcphee, Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Rudiv. Couples - 29/11/2019 Confirmed reviews ALL
« Great location, great people, excellent accommodation and service. »

We were surprised by the accommodation and views. We loved every bit of it! Breakfast daily was extremely enjoyable in excellent surroundings and with friendly and helpful staff. Check in was superb and handled efficiently by caring and helpful staff, and our apartment was available ahead of time which was extremely gratifying. We will be back in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudolf V., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Laurena S. Couples - 28/11/2019 Confirmed reviews ALL
« Don't go on a Sunday or Monday »

Very disappointing - no restaurant or bar Sundays and Mondays - had to take our patronage and dollars elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurena S., Thank you for taking the time to tell us about your experience at the The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we valueyour feedback and apologise our restaurant is closed on Sunday and Mondays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, James Ferguson General Manager

Dave A. Families - 26/11/2019 Confirmed reviews ALL
« Great location and really friendly helpful staff »

we had a large group staying there for a cruise the next day, all the staff were really helpful with our rooms brekky etc and any needs we had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to provide this feedback following your recent stay with us at The Sebel Quay West. . We are most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly team were able to accommodate all your needs. Thank you for choosing to stay with us at The Sebel Qiuay West Suites Sydney and we look forward to welcoming you back in the near future. Kind Regards, James Ferguson General Manager

Craig M. Families - 25/11/2019 Confirmed reviews ALL
« awesome »

it was great from check in to check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig m., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Josh Business - 21/11/2019 Confirmed reviews ALL
« Pleasant outlook and handy location. »

Easy to check in and check out. There was a giant cockroach in the bathroom which was a little unpleasant but fine apart from that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josh Thank you for sharing your experience during your stay with us. We are always striving to provide the best experience for all of our guests at The Sebel Quay West Suites. Obviously was great to hear that your check in and out was efficient and easy, not so good to hear about the cockroach. I will ensure the suite is serviced by out pest control company. We hope to have another opportunity to welcome you again in the near future. Kind regards

Shane Families - 20/11/2019 Confirmed reviews ALL

Great location for our cruise. The hotel room was clean and plenty of space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane Thank you for taking the time to provide this feedback. We are delighted to read that you had an excellent stay and enjoyed space of the apartment and the facilities of the hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with The Sebel Quay West Suites and we look forward to welcoming you back in the near future. Kind regards

Peter D. O. Families - 20/11/2019 Confirmed reviews ALL
« Initial difficulties overcome by management. »

I had booked and paid the full 4 night amount 6 months ahead of staying. i wrote 4 e mails explaining that a one bedroom with TWO beds was required. This I have had here before. We arrived at 10pm jetlagged to find a one bedded apartment. The manager came and made up a fold out bed which i used that night. However as I said over $300 for a roller bed discomfort was unacceptable. we were moved the next day at 12 noon but i had to cancel appointments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Thank you for sharing your recent experience of the Sebel Quay West Suites. Whilst I am pleased to read over all your stay was a pleasant one, sorry that your expectations weren't met on your arrival in respect to the bedding configurations, please allow me to apologise and of course we value your feedback. Thank you again and I do hope we have the opportunity to welcome you back in the near future. Kind regards

R G. Business - 19/11/2019 Confirmed reviews ALL
« Great location and great service »

This is my second time staying at the Sebel. From the convenient location to the friendly staff and great facilities. I would high recommend this apartment hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renai, Thank you for choosing The Sebel Quay West Suites again , and for taking the time to give us your feedback. Wonderful to see you had a great stay with us. Look forward to welcoming you back again soon, & please don't hesitate Kind regards

Couples - 19/11/2019 TripAdvisor review
« Location & Facilities »

The location was great with only a few minutes walk to Circular Quay. The apartment had all the facilities one could wish for enabling one to stay for as long as necessary in this self contained suite. I would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boguslaw U, Thank you for your outstanding rating following your recent stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback and that our guests enjoyed their stays and the very best the area has to offer. Thank you again for sharing your thoughts. The team and I look forward to welcoming you back again in the very near future and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Kim L. Couples - 18/11/2019 Confirmed reviews ALL

Beautiful hotel with outstanding amenities. The location is extremely convenient to all public transportation. Views from the hotel were fabulous. We will definitely stay again on our next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim, Thank you very much for your outstanding ratings and comments regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we do look forward to welcoming you back again, please don't hesitate to contact me if I can assist with your next visit. Sincerely,

Anonymous Business - 17/11/2019 Confirmed reviews ALL
« Fabulous location and friendly, helpful staff. »

My apartment with 'harbour glimpses' was upgraded on my arrival to an apartment with harbour views - making my stay an absolute delight. Thank you for this. The apartment was fabulous - spacious and comfortable, with everything I needed. The pool was magnificent and the location excellent, within easy reach of public transport. Overall, a wonderful experience, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meredith , Thank you very much for your outstanding review regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Eric Couples - 17/11/2019 Confirmed reviews ALL
« Awesome »

Great stay, friendly staff and very attentive to our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, Thank you for choosing to stay with us at The Sebel Quay West and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards

Paul F. Families - 16/11/2019 Confirmed reviews ALL
« A great Birthday experience with my Family »

Everything was perfect. The room we were allocated had one of the best views of Sydney harbour I have ever seen. Although the building is old, the rooms are modern and very well kept with plenty of space and amenities for us and the kids. The pool and spa at the top level was a great place to wind down before an amazing steak dinner at the hotel restaurant. We were greeted and seated by Vino who offered us a wonderful dining experience. It has to be some of the best service I have had in a long time. Will defiantly come back to this hotel as it ticks so many boxes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul , Thank you very much for your outstanding ratings and comments regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team, especially Vino! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Heather Families - 16/11/2019 Confirmed reviews ALL
« Sydney Holiday »

This accommodation is really close to all amenities and very comfortable. Staff we friendly and professional. Room was very clean and the view was amazing, nothing was too much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather, Thank you for choosing to stay with us at The Sebel Quay West Suites and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards

Anonymous Families - 15/11/2019 Confirmed reviews ALL

Our room was very tired and not what I expected for a 5 star accommodation. Will not stay again in the future and will advise others to avoid also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms K. Thank you for choosing to stay with us at The Sebel Quay West Suites. I do sincerely apologise that you found your room to be outdated and not to your expectations. We are pleased to advise that we are currently in the process of finalising the scope to refresh our guest rooms. This will include installing new carpet and curtains, remodeling the kitchen and much more. We are looking to begin this refurbishment in April next year. I do hope you can stay again in the future and have a much better experience. Sincerely

Dave B. Couples - 14/11/2019 Confirmed reviews ALL
« Excellent staff coupled with a great hotel. »

Your staff is amazing, especially front desk staff. Our first visit to Sydney, from Canada, to spend a few days before a cruise. The hotel was ideally located for easy access to The Rocks and public transit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., Thank you for taking the time to provide this feedback following your stay with us at The Sebel Quay West Suites Sydney. We value your choice to stay here for your trip to Australia. I am most delighted to read that you thoroughly enjoyed your stay with us and that our friendly team were able to accommodate all your needs, making a huge impact on your stay. We are pleased you were able to experience one of our newly refurbished rooms and we appreciate your feedback on this. Thank you again for your feedback. The team and I look forward to welcoming you back again in the near future for another enjoyable visit. Kind Regards, James Ferguson General Manager

Steven R. K. Families - 13/11/2019 Confirmed reviews ALL
« View facilities location decore comfort excellent »

Enjoyable and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven K., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Tracy S. Families - 12/11/2019 Confirmed reviews ALL

Great view, nice room, sofa bed set up after requesting a second time but there was something worry with it and we were unable to use it. Breakfast a la carte took over an hour and all three meals order were very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy, Thank you for taking the time to provide this feedback following your recent stay with us at The Sebel Quay West Suites Sydney. Please allow me to apologise for your expereince upon arrival in your room and the sofa bed not being made up as requested. We also value your comments on the dining in our onsite Restaurant not being an enjoyable expereince. Your feedback has been passed onto our Management team for further review and follow up. On a much better note, it is great to read that you enjoyed your time in the room and our panoramic views of Sydney Harbour. Thank you for bringing the above to our attention and hope we are able to welcome you back to The Sebel Quay West in the future and provide you with a more seamless experience. Kind Regards, James Ferguson General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates