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The Sebel Quay West Suites Sydney 5 stars

Customer review rating 4.5/5 5,157 reviews

ALLSAFE approved hotel

The Sebel Quay West Suites Sydney
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+ 17 Services

Hotel extras

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or Sydney Harbour

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street
The Rocks
2000 sydney
australia

Tel: +61292406000

Fax: (+61)292406060

Check-in from 14h00

Check out up to 10h00

  • By plane

    SYDNEY INTL AIRPORT At 17.4km / 10.81 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.8km / 0.5 miles

Hotel services

THE QUARTIER BISTRO & BAR

Due to current government restrictions, The Quartier Bistro & Bar is open for dinner Friday and Saturday 5:30 to 9:00pm and for breakfast Saturday and Sunday 7:00am to 10:00am.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Breakfast à la carte Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 89 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 92 non-smoking rooms
    • 17 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • SYDNEY INTL AIRPORT Additional charge
    • SYD Additional charge
  • Paid Parking Additional charge
    • On site
    • Public
    • Valet parking
Well-being
  • Pool
    • Covered
    • On site
  • Fitness Centre
    • On site
    • Jacuzzi/Whirlpool bath
    • Sauna room

Our accommodation(s)

Featuring a range of elegant one and two bedroom suites in the heart of the city, Quay West Suites Sydney provides an excellent home-away-from-home for both business and leisure travellers. Suites at this exceptional Sydney hotel provide everything needed for a relaxing stay, including a fully equipped kitchen, laundry facilities, a separate lounge and dining area, a luxurious, modern bathroom and a separate bedroom. Guests can enjoy spectacular views over Sydney Harbour or the stunning Sydney skyline.

Our guest reviews for
The Sebel Quay West Suites Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,157 reviews

TripAdvisor Rating 4.5/5

1,680 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

I would usually rate this property higher, but…

TripAdvisor rating 3.0/5

jamespetch2021 21/07/2021 TripAdvisor review

I was disappointed when discovering that we had been put on a floor with the all the neighbouring rooms undergoing construction/refurbishment. As a Gold Accor Member, I don’t think that was a very good decision.

Dear jamespetch2021, Thank you for your review and feedback following your stay with us at The Sebel Quay West Suites Sydney. In our most recent completed stage of our Refurbishment Project, we had rooms on a number of floors throughout the building. We apologise the room selected for you disrupted your comfort and that you were still impacted by the construction taking place. We very much value you and your commitment to AccorHotels as a Gold Accor member, and look forward to welcoming you back again to the hotel in the very near future. Kind Regards, James Ferguson General Manager

WELL LOCATED FOR SYDNEY ADVENTURE

Customer review rating 4.0/5

Tom W. Couples - 29/06/2021 Confirmed reviews ALL

CHECK IN WAS EASY, LIFTS WERE SLOW DUE TO RENOVATIONS, ON ARRIVAL TO OUR ROOM, FIRST IMPRESSION WAS GOOD BUT MY WIFE & I WERE A LITTLE PUT OFF WITH THE HAND MARKS ON THE CUPBOARD DOORS. WE STAYED TWO NIGHTS & THE STAFF WERE PLEASANT, OUR BREAKFAST WAS NOT HOT AND I WAS SURPRISED AS YOY ACCOMMODATION IS RATED 5 STAR, I WOULD NOT RATE IT THAT HIGH. I DID NOT SAY ANYTHING AS IT WAS MY WIFE'S 70TH & I DID NOT WANT TO COMPLAIN BECAUSE OF THIS.

Dear Tom W., Thank you very much for your feedback following your stay with us at the The Sebel Quay West Suites Sydney. We appreciate your comments from your stay and value the time you have spent to provide this feedback from your time with us. We have passed on your feedback to our Management team for further review and follow up. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Good stay

Customer review rating 5.0/5

Melis Friends - 29/06/2021 Confirmed reviews ALL

Very fun, clean, helpful staff

Dear Melis C., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Best location for self contained stay

Customer review rating 5.0/5

Matthew S. Couples - 22/06/2021 Confirmed reviews ALL

Large clean space with the best views in the world over the harbour and everything at our doorstep.

Dear Matthew S., We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Excellent view

Customer review rating 4.0/5

Denise A. K. Families - 21/06/2021 Confirmed reviews ALL

Spectacular views!

Dear Denise Abelas K., Thank you for taking the time to tell us about your experience at the The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologise again that the Penthouse was not available for your stay due to the urgent Fire works required to be completed for regulation, and trust you enjoyed your Harbour View Apartment with your family. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, James Ferguson General Manager
Customer review rating 3.5/5

Anonymous Families - 21/06/2021 Confirmed reviews ALL

The room was great. However a few little things that could be better… body wash: they were already opened and I requested more but never delivered. The newly done kitchen, the dishwasher is to big for the room and scratched the wall every time it was open. Perhaps change to a smaller one that can open fully. Beside lights stayed on all night. I told the front desk the following morning who clearly did not follow up. I then told the night manager who got it checked out immediately and we were advised they switched the power off the besides lights as it was a fault in the wiring.

Dear Daniela G., Thank you very much for your review following your stay at the The Sebel Quay West Suites Sydney. We apologise there were elements of the room following the recent refurbishment that were not up to standard. This has been passed onto our Refurbishment Team and will be a priority for follow up. Thank you again for sharing your thoughts, and we hope you will provide us the opportunity to serve you again in the future. Kind Regards, James Ferguson General Manager

great stay

Customer review rating 5.0/5

Craig P. Families - 19/06/2021 Confirmed reviews ALL

Great place to stay when we go and watch the AFL the kids love the pool and it is close to the trams, the food is great and the service is exceptional .

Dear Craig P., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Comfortable, nice view, private

Customer review rating 3.5/5

Anonymous Couples - 17/06/2021 Confirmed reviews ALL

It was fine except for simple things that could be prevented. We stay in self catering as my husband has Insulin dependent diabetes (Type 1) and therefore diet is very important. We bought our own breakfast, yoghurt, fruit, granola, put it in the fridge. When we went to eat it it was frozen solid. The fridge was set on the highest setting. Lucky my husband hadn't had his insulin or he would have been in trouble. We consequently had to go without breakfast as we had a medical appointment and no time to find breakfast.

Dear Brian F., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Fantastic apartment great location

Customer review rating 5.0/5

Rebecca V. T. Families - 16/06/2021 Confirmed reviews ALL

Wonderful stay from start to finish! Staff amazing and great food in the restaurant. Even with some renovations going on was a fantastic stay and will definitely return. Loved our room and we all didn’t want to leave. Family friendly

Dear Rebecca V., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Always enjoyable!

Customer review rating 5.0/5

Joel A. Families - 16/06/2021 Confirmed reviews ALL

My Wife, My son and I always love staying at the Quay West appartments - and this time was no exception. Perfectly situated, amazing pool, and huge rooms.

Dear Joel A., We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Great location

Customer review rating 4.5/5

Ellen W. Families - 16/06/2021 Confirmed reviews ALL

The pool was amazing It’s indoors and is warm

Dear Ellen w., We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Great location

Customer review rating 3.0/5

Neil H. Business - 13/06/2021 Confirmed reviews ALL

Good but not great.

Dear Neil H., Thank you for taking the time to tell us about your experience at the The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to review the items raised in your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, James Ferguson General Manager

We love your hotel

Customer review rating 4.5/5

Danny S. Couples - 12/06/2021 Confirmed reviews ALL

Are you willing to sell us a private hotel room in the private sector my friend has lived in Room 2305 for a number of years and we are very interested.

Dear Deni s., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For more information on the hotel and its Apartment, you can contact the hotel by phone or email and ask to speak with our Operations Manager. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Sensational harbour views

Customer review rating 5.0/5

Debra M. Families - 09/06/2021 Confirmed reviews ALL

Lovely clean apartment, fantastic views of the Harbour Bridge and Opera house. Well located for The Rocks and Circular Quay. All staff were very helpful

Dear Debra M., We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Great Family Holiday

Customer review rating 5.0/5

Tanya Families - 08/06/2021 Confirmed reviews ALL

Awesome location, great restaurant & bar area to have the kids, so we were all able to relax & enjoy our time.

Dear Tanya A., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Great views and comfortable unti

Customer review rating 5.0/5

Lisa Friends - 08/06/2021 Confirmed reviews ALL

Great location near the rocks, a great view over the harbour. Watched the sunrise from the lounge room.

Dear Lisa H., We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney. We are thrilled you had such an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another outstanding stay. Kind Regards, James Ferguson General Manager

fantastic location, superb room

Customer review rating 5.0/5

Karen M. Couples - 07/06/2021 Confirmed reviews ALL

thoroughly enjoyed our stay. we chose a deluxe suite and the view was spectacular. the room was spacious and very comfortable. although the bathroom was a little "tired" and could do with a "facelift", the amenities were in good working order. the kitchen was well-equipped though we didn't use it! And we were notified about some construction work being done during our stay, we felt it was kept to a minimal and didn't disrupt our stay at all. Thoroughly recommend this hotel.

Dear Karen c., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Good location

TripAdvisor rating 3.0/5

Don G 17/04/2021 TripAdvisor review

Good location. Close to light rail, ferry terminals and train station. We booked two rooms for our stay. A three night stay for our friends and a room for ourselves for four nights. Our friends got a refurbished room and unfortunately we got an old unfurnished room with a very noisy air conditioner. I will add here that we had booked a refurbished room. On arrival to the room we immediately complained about the the aircon issue and the state of the room with indifference from the front desk staff member who did not offer a new room. Only after insisting firmly were we offered a new room which was refurbished and in excellent condition. The rest of our stay was without issue. All other staff were helpful and polite. On check out we spoke the the manager and felt that our issues has been acknowledged and heard. If your booking a stay here you won’t be disappointed. Make sure you ensure in writing that you have a refurbished room.

Dear Don G, Thank you fir your review and feedback following your stay with us at the Sebel Quay West Suites Sydney. We are pleased your issue was able to rectified immediately and we apologise for the confusion over the room you were checked into initially. The team and I look forward to seeing you again soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

A quality place to stay

TripAdvisor rating 5.0/5

Passport05524825391 14/04/2021 TripAdvisor review

The location and quality of the Sebel Quay West Suites is beyond question. Our spectacular three bedroom suite over looking the Harbour Bridge, Opera House and the greater Eastern Harbour was stunning. The staff were excellent and the service is what we have come to expect at this hotel. the location is perfect for any stay in Sydney.

Dear Passport05524825391, Thank you for your feedback following your stay with us at The Sebel Quay West Suites Sydney. We are honoured by your great feedback and pleased every aspect of your stay was enjoyed. The team and I hope to see you return to us again in the near future and we look forward to welcoming you back then. Kind Regards, James Ferguson General Manager

Wonderful staycation in Sydney

TripAdvisor rating 5.0/5

vs1602 01/04/2021 TripAdvisor review

The whole family had a wonderful weekend away. We had 3 x 1 bedroom apartments and enjoyed the facilities on offer, the apartments were clean and spacious, the staff were exceptional and the dining experience was great. All in a great location on Sydney Harbour. Highly recommended a stay at The Sebel Quay West.

Dear Curious511018, Thank you for your great review and choosing to stay with us at the Sebel Quay West Suites Sydney for your group booking. We are pleased you all enjoyed your rooms and the time together. We look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

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