The Sebel Quay West Suites Sydney 5 stars

Customer review rating (ALL Rating) 4.6/5 999 reviews

98 Gloucester Street, The Rocks, 2000 SYDNEY, Australia

Hotel extras

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or SydneyHarbour

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street, The Rocks
2000 SYDNEY
Australia

GPS:-33.861564, 151.206993

Telephone +61 2 9240 6000

Fax +61 2 9240 6060

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE QUARTIER BISTRO & BAR

Quartier Bistro and Bar is open for breakfast daily from 7am - 10am, Lunch Thursday - Sunday 12pm - 2pm and Dinner Tues - Sat from 5pm - 9pm

Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 40 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

Featuring a range of elegant one and two bedroom suites in the heart of the city, Quay West Suites Sydney provides an excellent home-away-from-home for both business and leisure travellers. Suites at this exceptional Sydney hotel provide everything needed for a relaxing stay, including a fully equipped kitchen, laundry facilities, a separate lounge and dining area, a luxurious, modern bathroom and a separate bedroom. Guests can enjoy spectacular views over Sydney Harbour or the stunning Sydney skyline.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  999 reviews

TripAdvisor Rating  4.5/5  1,718 reviews

Asthma & Assistance

TripAdvisor rating 2.0/5

Maritime_Historian Families - TripAdvisor review

I’m conflicted about this property, having stayed here twice in January. We booked to stay on either side of a cruise which departed from Circular Quay. The location is great and it’s a short walk from the ship. The first stay - 2 nights pre cruise - was perfectly fine. One of our family members is asthmatic and cannot sleep on feather / down bedding. The hotel were advised and as expected, provided non-feather bedding for this stay. The rooms we had on the first stay were clean and well presented. The pillows were hard foam, but on request we got replacement soft microfibre pillows for the second night (of our first stay). The staff all seemed very nice and happy to help. We returned post-cruise for another two day stay. Once again we requested non-feather / no down bedding. I was assured via email confirmation, and at check, in that this request had been actioned. Unfortunately this time around the bedding was feather/down. In a moment of uncharacteristic forgetfulness, we didn’t physically check the bedding before bed, having taken the staff at their word and forgotten all about it - probably due to the first stay going off without any issues. Unfortunately laying in down bedding led to the quick onset of an asthmattack. Medication was required to settle the symptoms, and as it was ~11pm we called the reception to request the correct bedding be delivered to the room and the down bedding removed. Explaining to reception what had happened, we received absolutely no support - with the concierge bringing up a fleece blanket. This led to me walk down to reception to seek out alternative bedding. There, I spoke to the night manager, explaining the situation. “The hotel is full, we have no non-feather bedding” was the response. At no point in our discussion did he query about the well-being of our asthmatic family member, or provide any offer to help with the situation. Ultimately - after some back and forwards - I was given some spare sheets and had to go upstairs and re-make the bed myself. We had no alternative pillow provided, and no duvet and thus it was a rough night for our family member. The next day, I spoke with the weekend manager who was lovely and offered an apology. We were given $100 off our $348 per night stay, and a promise from reception staff that the senior weekday “main manager” would call us during the week to discuss the situation and further compensatory offerings that could be possible. As it’s been a full week (and we have not received a call from the “main manager”) I’m assuming we won’t be hearing any more from the Sebel Quay West, and thus felt it was time to share this review. Now, I completely understand that mistakes are made from time to time, and we should absolutely have checked the bedding on both occasions. I even said that to the team at the hotel. However we also had multiple confirmations from the hotel that the non-feather bedding had been arranged. I also feel that a basic expectation of a hotel is to provide a safe and comfortable sleeping environment. Hotel staff should exhibit Isome willingness to help customers. To receive NO help, NO concern and NO compassion by the night manager, when faced with a medical crisis, makes me feel very disappointed. To have to try and find bedding, make beds, and remove the feather bedding, while also trying to care for an asthmatic family member, was a stressful situation. Additionally on our second stay, we found an old discarded phone cover in the living room, old clothes labels in the wardrobe and dried food on our cutlery. So much for the enhanced COVID-19 cleaning regime eh… This is supposedly a 4-5 star property. The rooms were expensive and we stayed here twice in a matter of weeks, so we should have been considered loyal customers. I am also a loyal All Accor status holder and yet we’ve not heard from the manager to discuss this incident… Another surprising outcome. Fortunately, my family member is okay now. Unfortunately it took days to fully recover from the incident, and it ruined not only our night at the hotel but the following days in Sydney. I think next time I’ll go to Shangri-La or Four Seasons - both equally close to the cruise ship and a similar rate.

Great views

Customer review rating 5.0/5

Joe K. Families - Confirmed reviews ALL

Usually pictures are better than the actual experience…. But in this case the actual experience was better and lived up to much more than we expected. The room was fantastic and very big. Views out multiple windows and all the fixtures and fittings were like new and in great working order. The room and hotel was spotless.

Dear Joe, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

everything equipped for a good family stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

great customer service and beautiful view of sydney

Dear Hasan, Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Had the best time. Staff amazing.

Dear Zoe, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney. Thank you for your outstanding review and feedback following your stay, we are thrilled you chose to stay with us. The team and I value your comments and we look forward to welcoming you back again in the very near future for another great stay. Kind Regards, James Ferguson General Manager

Great location

Customer review rating 4.5/5

Dean Families - Confirmed reviews ALL

Very accomodating to our early arrival from O/S, with very friendly staff. Great location next to The Rick & Circular Quay

Dear Dean, Thank you for taking the time to provide this feedback following your stay with us. Your comments are most appreciated by myself and the team. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel, with every aspect exceeding your expectations. Thank you for choosing to stay at The Sebel Quay West Suites Sydney and we look forward to welcoming you back in the near future. Kind Regards, James Ferguson General Manager

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Other web-users rate our hotel

  • 545 reviews 9.8/10 Location
  • 958 reviews 8.3/10 Room
  • 681 reviews 8.4/10 Service
  • 28 reviews 1.4/10 WiFi
  • 213 reviews 5.6/10 Cleanliness
  • 170 reviews 8.8/10 Pool
  • 109 reviews 5.8/10 Value
  • 108 reviews 6.8/10 Breakfast

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