The Sebel Quay West Suites Sydney 5 stars

Customer review rating 4.5/5 5,024 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Sebel Quay West Suites Sydney
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+ 19 Services

Hotel extras

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or Sydney Harbour

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • SYDNEY INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centrePaying
  • Well-being
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Information message

Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street
The Rocks
2000
sydney
australia

Tel: +61292406000

Fax: (+61)292406060

Check-in from 14h00

Check out up to 10h00

  • By plane

    SYDNEY INTL AIRPORT At 17.4km / 10.81 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.8km / 0.5 miles

Our accommodation(s)

Featuring a range of elegant one and two bedroom suites in the heart of the city, Quay West Suites Sydney provides an excellent home-away-from-home for both business and leisure travellers. Suites at this exceptional Sydney hotel provide everything needed for a relaxing stay, including a fully equipped kitchen, laundry facilities, a separate lounge and dining area, a luxurious, modern bathroom and a separate bedroom. Guests can enjoy spectacular views over Sydney Harbour or the stunning Sydney skyline.

Penthouse with 2 Bedrooms, City View

  • Max. number of persons: 6
  • Area: From 140 / 1507 sq ft
  • Views: Harbour view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Apartment with 3 bedrooms, Harbour view

  • Max. number of persons: 6
  • Area: From 140 / 1507 sq ft
  • Views: Harbour view *

* Subject to availability

  • Bathrobe
Penthouses

Our restaurants and bars

THE QUARTIER BISTRO & BAR

Type of cuisine: French

Due to current government restrictions, The Quartier Bistro & Bar is open for dinner Friday and Saturday 5:30 to 9:00pm and for breakfast Saturday and Sunday 7:00am to 10:00am.

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Quartier Bar

Non contractual photo

Adjacent to The Quartier Restaurant

Our guest reviews for
The Sebel Quay West Suites Sydney

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,024 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,655 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Reoccurring Visitor

Customer review rating 4.5/5

Angela Families - 15/01/2021 Confirmed reviews ALL

Our family had another great stay. The indoor pool is always a hit, especially with the bad weather we had during that period. Our room this time, was not as modern as our previous stay but still comfortable.

Well located, Atentive staff, Well equipped

Customer review rating 4.5/5

Angus Families - 10/01/2021 Confirmed reviews ALL

We came for the view of the ftreworks which was as expected. Staff very helpful and positive, Apartment didn't have a balconey but was comfortable and well equipped. We have stayed there several times and the location suits us well.

Dear Angus B., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Wonderful location, nice apartment, great staff

Customer review rating 4.5/5

David Y. Families - 07/01/2021 Confirmed reviews ALL

I stayed with my family for the first time in 7 years, celebrating my son's 18th birthday. The views are still wonderful and the apartment sizeable and comfortable. It was also good to see that in recent years it had been refurbished and new furniture installed (and the new colour scheme made it seem brighter). The staff were particularly friendly and deserve special praise. I mentioned my son's birthday in passing, they voluntarily sent a gift up to our apartment to help us celebrate. They were psoitive and helpful whenever we asked for any assistance. My one tiny gripe was that the restaurant was closed between Christmas and New Year but it was understandable.

Dear David, Thank you for taking the time to provide this feedback following your stay with us at The Sebel Quay West Suites Sydney. I am most delighted to read that you thoroughly enjoyed your stay with us and that our team were able to accommodate all your needs, providing outstanding service from all those you encountered. Thank you for choosing to stay with us at The Sebel Quay West Suites Sydney and we look forward to welcoming you back in the near future. Kind Regards, James Ferguson General Manager

Hospitality at its best

TripAdvisor rating 4.5/5

A3720CYsonia 06/01/2021 TripAdvisor review

Brilliant stay once again at Sebel with wonderful staff who are motivated to assist at all times. Special mention to Josh, Prakash and Sajal who ensured that our stay was brilliant. We had issues with the dishwasher and the rooms were changed the next day with no issue at all.

Dear A3720CYsonia, Thank you for your review and for choosing to stay with us at The Sebel Quay West Suites Sydney for your recent visit to the area. We truly value the comments and kind words regarding the staff and service received, this has been passed on to those mentioned and will be met with appreciation. It is wonderful to see you had such a great experience with us and that the issue with the dishwasher was noted and we were able to room move you. We look forward to welcoming you and your family back again soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

All Excellent Except for Accidental Double Charging for Suite

TripAdvisor rating 4.5/5

leannecunneen 04/01/2021 TripAdvisor review

Wonderful experience diminished by being told on check out that Sebel Quay West Accidentally took the almost $1700.00 booking fee TWICE! Not a small sum, this caused a lot of anxiety in relation to becoming seriously overdrawn. At the end of the month with bills due and further travel commitments pending, this was a serious issue for us! A little disappointed it took almost half an hour to see a manager, and from a customer care point of view, felt that our situation wasn't truly appreciated. After discussion with the manager we were given some of the refund by cash and the balance as bank transfer. Unfortunately this put us in a situation where we were carrying a sizeable sum of cash to be deposited at our Building Society, which unfortunately does not have a Sydney Branch. Some places would not take this cash because of COVID, meaning we had to again use the possibly overdrawn account. Also the delay in our ability to deposit the cash delayed fixing up our bank account balance. Stress, stress, stress! We feel as if Sebel's mistake became our problem and they didn't really care about the inconvenience and stress caused. After the service we enjoyed during our stay, we were so disappointed that client satisfaction seemed no longer their goal the moment we checked out. They were not proactive in their assistance. We are still awaiting the promised follow up phone call to check the eft refund all received. Great Service, Terrible Guest Relations!

Dear leannecunneen, Thank you for your review and for your choice to stay with us at The Sebel Quay West Suites Sydney just prior to the New Year. We again profusely apologise for the double charge of accommodation, when you booked and again on arrival. We appreciate the situation this put you in and are glad we were able to provide you a interim solution on the day. The issue that occurred has led us to re training our staff on aspects of our Check in process and this will continue until we are confident all are proficient on the prepayment processes. We again sincerely apologise for this error and do hope you will consider staying with us again should your travels bring you back to the area. Kind Regards, James Ferguson General Manager

Great location

Customer review rating 4.5/5

Anonymous Couples - 03/01/2021 Confirmed reviews ALL

An enjoyable city stay

Dear James M., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Beautiful view

Customer review rating 4.5/5

Anonymous Couples - 23/12/2020 Confirmed reviews ALL

Low key, no fuss stay with exceptional view.

Dear Jennifer H., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Great location.

Customer review rating 4.5/5

Anonymous Families - 22/12/2020 Confirmed reviews ALL

Location can't be beat for The Rocks and surrounds. The updated 2 bed apartment had superb views and was extremely comfortable for a family of four. Unfortunately some of the mirrored surfaces had not been cleaned thoroughly before our arrival. Hand prints and smudges were clearly visible on the mirrors in the entry way and above the lounge. We enjoyed our stay and will come again.

Dear Andrew M., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Beautiful view over the Harbour

Customer review rating 4.5/5

Deb Families - 18/12/2020 Confirmed reviews ALL

Stayed for two nights last weekend. Easy checkin, attentive concierge and housekeeping and well laid out two bedroom harbour view room. The views are spectacular. Breakfast was great and hopefully will extend to weekdays soon (only Sat and Sun mornings at the moment.) We would like to have tried the restaurant on Sunday night however it only opens Friday and Saturday at the moment. Overall it was a wonderful stay once again at Quay West.

Dear Debra N., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Well looked after

Customer review rating 4.5/5

Liz Friends - 15/12/2020 Confirmed reviews ALL

Another great stay with a fabulous view and location.

Dear Elizabeth B., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Great views but kitchen dirty and falling apart

Customer review rating 4.5/5

Anonymous Families - 14/12/2020 Confirmed reviews ALL

Hi We last stayed with you 15 years ago and it looks as though nothing has been upgraded since. All of the kitchen cupboards were dirty, the fridge doors didn’t close and the kitchen floor was sticky like it hadn’t been mopped in a long time.

Dear Paulette S., Thank you for taking the time to tell us about your experience at the The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service and experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, James Ferguson General Manager

Quality

TripAdvisor rating 4.5/5

paulineryan2020 Business - 14/12/2020 TripAdvisor review

This is a quality property. Older in decor but it has everything you need. Well equipped kitchen including 2 bar fridges! A bathroom that not only has a lovely bath tub but storage! The bedroom is a good size with actual working curtains. The lounge dining area is very comfortable. The location is excellent for a stroll to The Rocks, Circular Quay, the city shops and restaurants. There are plenty in walking distance. The staff are friendly and helpful. The apartment is always spotless when you return. The room service restaurant food is not stunning but it is good quality and very tasty. If you don’t want the four walls of a hotel room for more than a couple of nights and the option to get in a few groceries for breakfast and dinner, this is an excellent option in many ways.

Dear paulineryan2020, Thank you for your review and choosing to stay at The Sebel Quay West for your visit to the area. We are thrilled that every aspect of your stay with us was enjoyed and exceeded your expectations. The team and I look forward to welcoming you back soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

Good, but one little thing

Customer review rating 4.5/5

Craig Business - 13/12/2020 Confirmed reviews ALL

Always very much enjoy staying here and the fresh redeco was wonderful, as was the upgrade to the harbour view (thank you). Only thing that spoilt it for me was that on my last morning I discovered a soiled towel, maybe it had been cleaned but it had quite a dirty mark on it.

Dear Craig B., Thank you for taking the time to tell us about your experience at the The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, James Ferguson General Manager

Excellent stay

Customer review rating 4.5/5

Anonymous Families - 10/12/2020 Confirmed reviews ALL

The hotel staff at the Sebel Quay West are something truly special. From the emails sent to make the booking through to checking out, we did not encounter a staff member who didn’t go above and beyond. Whatever you’re doing to build the culture here is impressive, but most of all your people are to be congratulated on representing the brand with such professionalism, positive energy and care. Reception, concierge, restaurant staff....everyone we interacted with didn’t just do their job well, they went out of their way to make our visit special, and provided extra information and thoughtful considerations. We highly recommend the Sebel and look forward to returning. A hotel experience beyond compare. Thanks to you all.

Dear Kerry H., Thank you very much for your outstanding ratings regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Ferguson General Manager

Fantastic unit

Customer review rating 4.5/5

Anonymous Solo - 06/12/2020 Confirmed reviews ALL

Superb experience matched by the charm of an elegant building

Dear Jacob, Thank you for taking the time to provide this feedback following your stay and impression of The Sebel Quay West Suites Sydney. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with the Mercure Sydney International Airport and we look forward to welcoming you back in the near future. Kind Regards, James Ferguson General Manager

Best Hotel Staycation!!

TripAdvisor rating 4.5/5

taniatuxford 26/11/2020 TripAdvisor review

We celebrated my partners birthday and had an exceptional stay! Service is outstanding. Breakfast is first class - room service go above and beyond! View can not be between from every window. We can’t wait to return.... SOON.

Dear taniatuxford, Thank you for your great review and feedback from your recent stay with us at The Sebel Quay West Suites Sydney. We are beyond thrilled to read that you had an outstanding 'staycation' with us. Your great comments have been passed on for the team to enjoy and we all look forward to welcoming you and your partner back when you return to us. Kind Regards, James Ferguson General Manager

November City Stay

TripAdvisor rating 4.5/5

Trip313357 26/11/2020 TripAdvisor review

Amazing spot and we had great views of the harbour, and all the staff were very friendly and helpful to our needs Hotel was within walking distance to loads of restaurants and circular quay The only problem was no food was available on the Sunday night but it is totally understandable with covid rules and regulations

Dear Trip313357, Thank you for your review. We are thrilled you enjoyed your stay with us at The Sebel Quay West and that every aspect of your stay was enjoyed. The team and I look forward to welcoming you back again in the very near future for another great stay. Kind Regards, James Ferguson General Manager

Great position

Customer review rating 4.5/5

Garfield S. Couples - 20/11/2020 Confirmed reviews ALL

Courteous staff. Close to everything. Really enjoyed it.

Dear Garfield, Thank you for taking the time to provide this feedback following your recent stay with us at The Sebel Quay West Suites Sydney. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our centralised location, suiting all their needs. Thank you for choosing to stay with us for your visit to the area. The team and I hope to welcome you again soon. Kind Regards, James Ferguson General Manager

Good location

TripAdvisor rating 4.5/5

liuxuechun18 19/11/2020 TripAdvisor review

The place was in a great location, close to everything. However it is a bit noisy at times, the room are very close to each other, the privacy is not very good. Otherwise the room is clean any tidy, need to have more pillow option if possible. Thank you

Dear liuxuechun18, Thank you for your review and feedback following your stay with us at The Sebel Quay West Suites Sydney. We appreciate your choice to stay with us for your visit to the area and your comments on the noise you experienced during your stay. We hope to be able to welcome you back again soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

Great place in a great location

Customer review rating 4.5/5

Tod -. F. L. Couples - 18/11/2020 Confirmed reviews ALL

Excellent place to stay and have a short break in Sydney. Initial parking was a bit different and could probably be sign posted to communicate requirements.

Dear Tod, Thank you for choosing to stay with us at The Sebel Quay West Suites Sydney. We appreciate your review and feedback from your stay and value your comments on the parking available to our guests. The team and I hope to be able to welcome you back again in the near future. Kind Regards, James Ferguson General Manager

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