Pullman Cairns International

Pullman Cairns International 5 stars

Customer review rating (ALL Rating) 4.4/5 2,069 reviews

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Hotel extras

  • Fantastic CBD location is close to all city amenities.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

  • ALLSAFE certification and 24-hour reception.

ALLSAFE approved hotel

Hotel location

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

GPS:-16.924157, 145.779124

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Coco's Kitchen + Bar

We love all good food, but we are especially passionate about Tropical North Queensland's wonderful array of local fish and seafood. Pure, honest and clean flavours are vibes that inspire us.

Your meetings and events

Featuring impressive conference facilities, exceptional accommodation options and an outstanding location, Pullman Cairns International is the ideal setting for meetings, conferences and events in Cairns. Guests organising an event at this superb Cairns c onference centre can choose from an extensive array of event spaces and a range of layout configurations. With more than 2700sqm of event space, the hotel can accommodate a large number of guests, with the largest event space accommodating up to 700 peopl e. This makes it the ideal choice for gala dinners, awards nights, school formals and trade shows. The hotel has an onsite theming and audio-visual company, and an events team, who is on hand to assist with packages, tailoring and organising each event.

Room descriptions and layouts

18 

meeting rooms

From 1 to 700 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beau tiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,069 reviews

TripAdvisor Rating  4.0/5  2,901 reviews

Very Nice

Customer review rating 4.5/5

John Couples - Confirmed reviews ALL

Nice stay in a beautiful room.

Dear John, Thank you for taking the time to give us insights into your experience at the Pullman Cairns International. We are delighted to hear you had a nice stay. We hope your next visit will be as pleasant as the previous one. Warm regards, Cathryn Martin. Guest Experience Manager

A huge Thankyou.

Customer review rating 5.0/5

David H. -. C. D. Solo - Confirmed reviews ALL

l was displaced due to the airline not being able to land at the scheduled destination due to bad weather and arrived at another airport at 1215am along with 5 other planes and 880 passengers all looking for accommodation. l called the Pullman lnternational and discussed my plight with them on arrival to Cairns with the desk clerk and night manager. Even though there was a large conference on at the hotel they found a room for me. l am very grateful for their efforts and will continue my Accor ALL membership as l have over the past 26 years - it's the membership that keeps on giving. As l found out in the morning, approx 350 passengers spent the night at the airport sleeping on whatever they could find - membership certainly does have its benefits.

Dear David H., We very much appreciate your sentiments regarding your time with us and what sounded like a very challenging flight. It is always a pleasure to receive positive feedback, we have also received your direct email from our CEO, Sarah. We are all delighted and have shared your comments with and congratulated our night team for their amazing work. We wish you all the best on your onward travels. As always, thank you for your loyalty and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Cathryn Martin. Guest Experience Manager.

Premium Hotel with Premium problems

TripAdvisor rating 1.0/5

SKBrown123 Business - TripAdvisor review

I have and do stay at Pullman hotels across Australia with out an issue. I have stayed at the Cairns Pullman previously without an issue. This recent stay was far from a pleasant experience. Starting on checking in I requested an early cab to be booked. I was told this will be done (but not written down so I thought to check later). Then the room card would not activate the lift (not activated on checkin). After finally getting back to lobby I approached the receptionist on the issue. I was told I was not using the card correctly? I reiterated I was as been in the hotel before and the card reader stays red. I was finally given a new card - this time activated. On getting to the floor (14) the sign should relay what’s ahead. The premium sign was missing the premium lettering. The room is very dated and not as you would expect. To have a bath/shower with a high step up in/out is not ideal and not at other premium rooms in other hotels. On dropping something on the bathroom floor you can see the quality of the workmanship. With holes in the wall where the ants come from I gather - later on that. I then call reception to check the early cab booking - I rang for 45 min and constantly engaged. Thinking a bus group turned up I went to the reception - no bus and no customers - but the reception managed. So I called in my mobile the hotel and immediately answered? Best to describe the check up on the cab as nothing was done. When I asked the receptionist challenged me that she was to book it later - on asking what time that was - she had no idea? The receptionist did not know what time I requested it for (0430) - so it was never actioned. The TV is the smallest I have seen in any Pullman in a wooden box. Not on the wall but limited to the cabinet size. I wake during the night and use the bath room - and small ants in the sink and around the soap? Not the best look for a premium room or hotel. The one reframing feature was the cab turned up 5 min early - as it was the start of his shift. I’m sure I will get the cut and paste reply if the hotel answers - with renovations and staff issues. This does not excuse any of the above. As I use Accor will I use the Pullman again yes - one more try.

Well located. Fitout of the hotel is starting to look tired . I was on l 15

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Very slow check in. Clunky. Advised on check in that breakfast was not included. On check out was advised that it was.

Dear Roman, We very much appreciate your comments regarding your stay at the Pullman Cairns International. Thank you for highlighting our central location. I do sincerely apologize for the miscommunication regarding your breakfast inclusion. I will share your comments with our F.O team so we can seek to improve our services. Additionally, I am pleased to let you know that exciting plans for the long anticipated second stage of our rejuvenation journey – including renovations in the pool area and from floors 12 and up are in the works. We hope to welcome you back into one of our newly refurbished rooms at your next stay. As they have received an overwhelmingly positive reaction from our guests Warm regards, Cathryn Martin. Guest Experience Manager.

was happy to upgrade to a refurbished room, would not have been happy to stay 8 nights in the first room we were given x

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Enjoyed our stay even though i ended not too well, had to spend a lot of time in our room,

Good morning, Thank you for taking the time to leave this review of your time with us at the Pullman Cairns International, we appreciate the time taken to share your thoughts. Our rejuvenated rooms have received an overwhelmingly positive reaction from our guests – and we look forward to sharing further exciting plans for refurbishment with our guests. As a Silver Accor Live Limitless Member, your loyalty is highly valued, and we thank you for choosing to stay with us. Warm regards, Cathryn Martin. Guest Experience Manager.

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Other web-users rate our hotel

  • 650 reviews 9.5/10 Location
  • 1,522 reviews 7.3/10 Room
  • 1,386 reviews 8/10 Service
  • 25 reviews 8.1/10 WiFi
  • 528 reviews 6.9/10 Vibe
  • 474 reviews 5.7/10 Cleanliness
  • 434 reviews 5.8/10 Food
  • 303 reviews 6.1/10 Breakfast

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