Pullman Cairns International Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 7,871 reviews

ALLSAFE approved hotel

Information message

Pullman Cairns International
See on a map
+ 20 Services

Hotel extras

  • ALLSAFE certification and 24-hour reception.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

  • Fantastic CBD location is close to all city amenities.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Cairns International

17 Abbott Street
4870 cairns
australia

Fax: (+61)7/40311465

Check-in from 14h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 8km / 4 miles

  • By train

    CAIRNS STATION At 2km / 1.24 miles

GPS:-16.924157, 145.779124

Congress centre

  • CAIRNS REEF CASINO 0.1 km / 0.06 mi
  • CONVENTION CENTRE 1.0 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Cocos Kitchen + Bar

We love all good food, but we are especially passionate about Tropical North Queensland's wonderful array of local fish and seafood. Pure, honest and clean flavours are vibes that inspire us.

Your meetings and events

Featuring impressive conference facilities, exceptional accommodation options and an outstanding location, Pullman Cairns International is the ideal setting for meetings, conferences and events in Cairns. Guests organising an event at this superb Cairns conference centre can choose from an extensive array of event spaces and a range of layout configurations. With more than 2700sqm of event space, the hotel can accommodate a large number of guests, with the largest event space accommodating up to 700 people. This makes it the ideal choice for gala dinners, awards nights, school formals and trade shows. The hotel has an onsite theming and audio-visual company, and an events team, who is on hand to assist with packages, tailoring and organising each event.

Room descriptions and layouts

18 

meeting rooms

From 1 to 700 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • An extensive array of audio, video and projection equipment

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beau tiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

Our guest reviews for
Pullman Cairns International

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,871 reviews

TripAdvisor Rating 4.0/5

2,850 reviews

Renovation is spot on

Customer review rating 4.5/5

Anonymous Business - 22/01/2022 Confirmed reviews ALL

Always helpful staff in a very comfortable setting.

We are so pleased to read that you have enjoyed your experience in one of our awesome refurbished rooms John! Thank you for choosing to stay with us again and we hope to be able to welcome you back again soon! Kindest regards, Monique

Awesome Experience

Customer review rating 4.5/5

Alfredo L. Families - 22/01/2022 Confirmed reviews ALL

Nice Room with overlooking balcony. Good service and very clean.

Thank you for your review Alfredo! We are delighted that you have enjoyed your time with us and we shall look forward with pleasure to the opportunity of looking after you again! Wishing you all the best! Monique

Well locates but not good service from a 5 star hotel

Customer review rating 2.5/5

Melanie H. Solo - 21/01/2022 Confirmed reviews ALL

Room service first night was good. Second night ate in hotel restaurant. Black Angus steak was fatty and tough. Chips horrible. Salad was lettuce and raw onion. Diffently not 5 star . A little mustards bowl with red wine jus which tasted awful. The conceige was helpful and said he would report it, but I heard nothing. My room was not cleaned on the day before I left. I put the do not disturb on for about 15 min while I showered. Came back after 7 at nightto find room not cleaned. I waited in lobby for them to sort room out. Was not happy when I was told it must be my fault for putting do not disturb for 15 min. There was a lovely lady cleaning in room 608 and when I left she said don't worry service lady will come. Not very happy.

Dear Melanie, Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that I will follow up your food concerns with Dave our Executive Chef and your comments regarding your room servcing with Aaron our Houskeeping Manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monique Harmer
Customer review rating 4.5/5

Anonymous Friends - 20/01/2022 Confirmed reviews ALL

All staff were friendly and professional at all times. Great service Thank you

Thanks so much for the review Johan! We look forward to welcoming you back again soon! Kindest regards, Monique

Perfection

Customer review rating 5.0/5

Melissa Couples - 20/01/2022 Confirmed reviews ALL

This was our first holiday since before March 2020. We had the most fabulous time! The location of the hotel is perfect. Check in was a breeze and the receptionists were lovely and helpful. Our newly renovated room was so nice and the view was spectacular. Honestly we couldn’t fault anything. We had the best time out by the pool each day and loved the cocktails! This was our first time in Cairns and it didn’t disappoint. We would love to return!

What a delight to read your wonderful review Melissa! Thanks so much for choosing us for your first holiday since 2020. I am so pleased that you had the chance to enjoy all of our facilities and hope that we have the chance to welcome you back again. Have a wonderful 2022! Warmest regards, Monique

Very good stay,enjoyed

Customer review rating 4.5/5

Anonymous Families - 19/01/2022 Confirmed reviews ALL

Very handy location close to all amenities

Dear Mathew, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to have the pleasure of welcoming you back again soon! Kindest regards, Monique

Friendly staff, spacious, great pool

Customer review rating 4.5/5

Kathy Families - 18/01/2022 Confirmed reviews ALL

Not long enough

Thank you for your awesome review Kathy! We hope to have the pleasure of being able to welcome you back for a longer stay soon! Warmest regards Monique Harmer

Great area

Customer review rating 4.5/5

Jeffrey S. Couples - 17/01/2022 Confirmed reviews ALL

Staff very happy to assist

Thank you for your review Jeffrey! We are delighted that you had a good stay and found our customer service to be of a high standard. We hope to have the pleasure of welcoming you back again soon! Warmest regards, Monique

Great location

Customer review rating 5.0/5

Frank Families - 15/01/2022 Confirmed reviews ALL

Very relaxing

Dear Frank, We very much appreciate your comments regarding your stay at the Pullman Cairns International, thank you for your time. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to be able to welcome you back again soon. Sincerely, Monique Harmer

Nice Hotel

Customer review rating 4.0/5

Anonymous Families - 15/01/2022 Confirmed reviews ALL

Clean, good location, quiet. Nice pool and great buffet breakfast.

We appreciate your review Sarah - thank you! We are so pleased to reda that you have had an enjoyable stay and hope to have the pleasure of welcoming you back again soon. Kindest regards, Monique

Good stay

Customer review rating 4.5/5

Shirley L. Couples - 15/01/2022 Confirmed reviews ALL

Having stayed here over many many years, once again we enjoyed our stay.

Thank you for choosing to stay with us again Shirley, we appreciate your loyalty! We are pleased to read that you had another good experience and myself and the team look forward to the pleasure of looking after you again soon! Kindest regards, Monique

Great location and staff were accommodating

Customer review rating 4.0/5

Jason R. Families - 15/01/2022 Confirmed reviews ALL

I would like to say even though the rooms were a bit tired this were still clean and tidy

Dear Jason, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have noted your comment regarding your cleaner and will follow this up with my Housekeeping Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique Harmer

Faultless

Customer review rating 4.5/5

Anonymous Couples - 13/01/2022 Confirmed reviews ALL

Exceptionally well appointed rooms and in-room facilities. Staff interaction professional and friendly. Would have like more choice re food/menu options.

Dear Stephen, We very much appreciate your comments regarding your stay at the Pullman Cairns International, thank you for your time. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back again soon. Happy New Year! Sincerely, Monique Harmer

Great stay!

Customer review rating 4.5/5

Suki Friends - 13/01/2022 Confirmed reviews ALL

The hotel itself was fantastic with great amenities. Pullman staff were extremely helpful in all my queries. Overall, it was a delightful experience that made my group's Carins stay amazing.

Dear Sukaina, Thanks so much for your review! I am delighted that you and your group have had such a good stay and appreciated our efforts to be COVID safe. Wishing you all the best for a wonderful 2022 and hope that we have the chance to look after you again soon! Warmest regards, Monique

Basic

Customer review rating 3.0/5

Elspeth A. M. Families - 13/01/2022 Confirmed reviews ALL

Staff were exceptional and friendly. The room it self was very disappointing. For claiming to be a 5 star hotel the paint was coming from the walls, mold on the cieling, carpet completely covered in stains I refused to but my baby on the floor to roll around. There was no phone in the room or much cutlery such as bowl and spoons. We realised that the below floors had been renovated and were still in the process, not sure why we weren't offered a renovated room, instead a run down hotel room I feel would be booked by the hour.

Dear Elspeth, Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am delighted to reda that you found the service received by the team to be of a high standard. Thank you for recognising them. I do apologise that your room experience has not met expectation. As you note we do have refurbished rooms available for sale and this option was available for you to book when you made your booking. These rooms are classified as our Superior rooms. Thank you again for the feedback and wishing you all the best for a wonderful 2022! Warmest regards, Monique

Great location, very comfortable stay. 5 stars stars

Customer review rating 4.5/5

Ross R. Couples - 13/01/2022 Confirmed reviews ALL

Soon as we checked in the pullman cairns international was exceptional , they had icy cold lemon and orange water on arrival to the foyer with clean cool tows to refresh. Well the room with a view was exceptional too, very comfy. Also the pool with 2 spars was fantastic . Thank you so much. RR.

Thanks for the awesome review Ross! I am delighted that you enjoyed your experience with us from your time of arrival at the hotel and I will share your kind comments with my team. We hope to have the pleasure of welcoming you back again soon! Kindest regards, Monique

Great Upgrade

Customer review rating 4.5/5

Marian Couples - 12/01/2022 Confirmed reviews ALL

Overnight stay before we flew to Brisbane. Unsure if I received 2 for 1 breakfast with my Accor card?

Dear Marian, Thank you for your review. Delighted to read that your overnight stay with us was great! I have checked your account and you were only charged for one breakfast, so yes your AccorPlus discount was applied. We look forward to seeing you again soon. Best wishes, Monique

Great stay

Customer review rating 4.5/5

Daniel Couples - 11/01/2022 Confirmed reviews ALL

Great experience in Cairns! Room was always cleaned everyday with fresh towels and amenities. Staff always greeted us and friendly. Easy checkin and checkout. Going above and beyond to even have made a swan in our room after a special proposal. Pool, gym and sauna facilities were amazing. Organised and booked an experience l Hartley Croc tour with transfer was hassle free at the lobby with the tours agent. Bar and room service could’ve been opened for longer as we returned to the hotel late one night and were hungry. There was no toilet exhaust in bathroom, and only 1 grill with the FCU / aircon so there was condensation due to high humidity but still worked well. Thanks

Dear Daniel, We very much appreciate your comments regarding your stay at the Pullman Cairns International. I am so pleased that your experience was great and we were able to add a little more magic to your special proposal! We hope to have the pleasure of welcoming you back again but in the meantime best wishes for a fabulous 2022! Kindest regards, Monique Harmer

It as expected

TripAdvisor rating 3.0/5

158badrij 09/01/2022 TripAdvisor review

Bed was so bad, it was like street motel standard. When you book at Pullman and pay big $$ bed has to be decent, carpet was so old. I booked this hotel thinking 5 start hotel, for me it was no way near. Sleeping 8 nights in this hotel and beds provided was a nightmare.

Dear 158badrij, Thank you for your review. My sincerest apology that your in-room experience has not met expectation. I am pleased to advise that we have 8 floors of completely renovated rooms (including new beds) available to book - these are our Superior room types. We hope to be able to welcome you back into one of these new rooms next time you are visiting Cairns. Wishing you all the best for a wonderful 2022. Warmest regards, Monique

Family & Anniversary Holiday Cairns

TripAdvisor rating 5.0/5

Stephen H 28/11/2021 TripAdvisor review

Family Holiday with my wife and myself on our 46th wedding anniversary and also to see our family in Cairns, we booked the upgrade Executive room on the 16th floor , the room was fantastic , terrific views over Cairns , but as the room needed upgrading as some of the carpet was well worn but bathroom was great we under stand that all the rooms are to be upgraded in the hotel. also no bathrobes and no writing paper in the room as in other 4 - 5 star hotels we have stayed at with Accor . but the room was always clean and service great. also the swimming pool which great needs some repairs in places but always clean and tidy. Great reception area and dinning area and all the staff where always helpful and friendly . Thank you and we will be back soon to stay again at the Pullman.

Dear Stephen H, Thanks so much for choosing to stay with us for your special celebration in Cairns and congratulations on your 46th wedding anniverary! I am delighted to read that your experience with us was enjoyable and I will share your kind comments on our cleanliness and the friendliness of our staff with my wonderful team. As you have noted we are progressing through our rooms rejuvenation project and our new rooms look amazing! Wishing you all the best for the upcoming festive season and we look forward to welcoming you baxk next time you are visiting Cairns! Warmest regards, Monique

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby