Pullman Cairns International Hotel 5 stars

Customer review rating 4.4/5 6,890 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Cairns International
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+ 26 Services

Hotel extras

Just because you are away from home, doesn't mean you shouldn't feel at home. At Pullman Cairns International, guests have access to a range of facilities to make them feel more comfortable, such as a gym and saunas, Wi-Fi, a concierge and guest laundry.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • CAIRNS INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Pullman Cairns International

17 Abbott Street
4870
cairns
australia

Tel: +61740311300

Fax: (+61)7/40311465

Check-in from 14h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 8km / 4.97 miles - Shuttle paying

  • By train

    CAIRNS STATION At 2km / 1.24 miles

GPS :-16.924157, 145.779124

Congress centre

  • CAIRNS REEF CASINO 0.1 km / 0.06 mi
  • CONVENTION CENTRE 1.0 km / 0.62 mi
Congress centre

Your meetings and events

Featuring impressive conference facilities, exceptional accommodation options and an outstanding location, Pullman Cairns International is the ideal setting for meetings, conferences and events in Cairns. Guests organising an event at this superb Cairns conference centre can choose from an extensive array of event spaces and a range of layout configurations. With more than 2700sqm of event space, the hotel can accommodate a large number of guests, with the largest event space accommodating up to 700 people. This makes it the ideal choice for gala dinners, awards nights, school formals and trade shows. The hotel has an onsite theming and audio-visual company, and an events team, who is on hand to assist with packages, tailoring and organising each event.

18 

meeting rooms

From 1 to 700 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • An extensive array of audio, video and projection equipment

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Offering spectacular views over the harbour, mountains and city, guest rooms at Pullman Cairns International allow guests to relax and unwind in comfort and style. With accommodation options for business and leisure travellers, guests staying at this beau tiful Cairns hotel can choose from 321 spacious and elegantly appointed rooms, with Premium, Executive and Presidential options available. Each room features a private balcony, HD TV with video-on-demand, a work desk, blackout curtains and room service.

City Mountain View Queen Room

Accessible room
  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

City Mountain View Twin Room

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Mountain view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

City Mountain View King or Twin Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Harbour View Queen Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Harbour View Twin Room

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Harbour View King or Twin Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Ocean/Sea view, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Premium City Mountain View King Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Premium City Mountain View Twin

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: City View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Premium King Harbor View

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Ocean/Sea view, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Premium Twin Harbor View

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Ocean/Sea view, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

Coco's Kitchen + Bar

Type of cuisine: International

We love all good food, but we are especially passionate about Tropical North Queensland's wonderful array of local fish and seafood. Pure, honest and clean flavours are vibes that inspire us.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOBBY BAR

Non contractual photo

The Lobby Bar at Pullman Cairns International is the perfect place to meet friends for a cocktail, unwind after a meeting, or catch up to enjoy the hotel's famous High Tea. Live entertainment every Friday and Saturday nights.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Cairns International

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,890 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,734 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well located

Customer review rating 4.4/5

Anonymous Business - 22/09/2020 Confirmed reviews ALL

Comfortable room great views made for a relaxing stay Good proximity to most attractions and the CBD

Dear Mr R., We very much appreciate your comments regarding your stay with us recently. It is always a pleasure to receive positive feedback. I will share your comments with our team. I do apologize however for any inconvenience you experienced as a result of the relocation. I will follow this up with the relevant team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Monique Harmer

Perfect location!

Customer review rating 4.4/5

Cfortuna Couples - 04/09/2020 Confirmed reviews ALL

It was a wonderful vacation for me and my hubby! We're planning to return soon.

Dear Ms F., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monique Harmer GENERAL MANAGER

Great accommodation & service

Customer review rating 4.4/5

James Business - 30/08/2020 Confirmed reviews ALL

I stayed for two nights for business purposes. The accommodation is ideally located in the heart of the city, close to shops and restaurants. There are ample parking facilities. The rooms are well appointed and comfortable. I enjoy them also, as they have additional desks and tables to either enjoy a quiet meal in house or complete some of that much needed work that has accumulated while I have been travelling.

Dear Mr O., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we hope to have the pleasure of welcoming you back again very soon! Warmest regards, Monique Harmer

Great place

Customer review rating 4.4/5

Alison Couples - 30/08/2020 Confirmed reviews ALL

Date night with out our kids

Dear Ms P., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we hope to have the pleasure of welcoming you back again next time you are visiting Cairns! Warmest regards, Monique

Despite Covid impact the hotel remains a great place to stay

TripAdvisor rating 4.0/5

ian472 Business - 30/08/2020 TripAdvisor review

Whilst Cairns is a somewhat different town to a year ago, the Pullman remains one of the best places to stay. Delightful staffing, excellent facilities and central location. They also do a good job in making the property feel Covid safe.

Dear ian472, Thank you so much for choosing to stay with us recently on your trip to Cairns, we appreciate your loyalty! I am so pleased to read that you enjoyed your stay with us and our COVID safe planning was reassuring for you. We shall look forward with pleasure to your next visit! Warmest regards, Monique

excellent customer service from reception to house keeping & restaurnt

Customer review rating 4.4/5

Anonymous Solo - 29/08/2020 Confirmed reviews ALL

I enjoy being recognised and welcomed as a local repeat customer

Dear Ms N., We very much appreciate your comments regarding your stay at the Pullman Cairns International and thank you for choosing to stay with us again - we appreciate your loyalty! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again very soon! Warmest regards, Monique

well located

Customer review rating 4.4/5

Anonymous Solo - 26/08/2020 Confirmed reviews ALL

In house dinner meal and most breakfast meals were bad.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your feedback on your dinner and breakfast experiences with Dave our Executive Chef for his review and follow-up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest regards, Monique

good location and a very good motel

Customer review rating 4.4/5

Anonymous Business - 25/08/2020 Confirmed reviews ALL

friendly an supportive staff

Dear Mr H., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Monique

Good stay

Customer review rating 4.4/5

Anonymous Business - 25/08/2020 Confirmed reviews ALL

Always very professional and courteous services. Aircon needs to be able to be either turned off or dialled down

Dear Mr W., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team.I have also noted your comments on air-con and have shared these with my Chief Engineer for his review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Monique

Great to be Back

Customer review rating 4.4/5

Chris B. Business - 24/08/2020 Confirmed reviews ALL

This was my first work trip away since COVID and it was great to be back and feel safe with great service and facilities.

Dear Mr B., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are so pleased that you felt safe in our hotel. Thank you again for sharing your experience, and we shall look forward with pleasure to your next visit. Warmest regards, Monique

Not up to scratch

Customer review rating 4.4/5

Wendy C. Families - 24/08/2020 Confirmed reviews ALL

We found a 1/2 eaten Maccas meal in the fridge. There butts squashed under the balcony windows. The shower head slipped way down the pole..couldn't stand under it. The garage was almost empty, but a huge 4WD packed within a 1/2 inch of our small car. The balcony railings needed a paint job & a few scuffs here & there in the room.

Dear Ms c., Thank you for taking the time to tell us about your experience at the Pullman Cairns International. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest regards, Monique Harmer
Customer review rating 4.4/5

Silvia R. Couples - 23/08/2020 Confirmed reviews ALL

The stay was nice. The pillows were very high and hard and there was no other pillows in the closet to try. I do understand about Covid-19 situation. However, the tv did catch on fire. Apart from that all is good.

Dear Dennis & Silvia, We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have also noted your comments with regards to pillows in your room and the TV - I am sorry that we have let you down in this regard. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again. Warmest regards, Monique

Excellent service and location.

Customer review rating 4.4/5

David S. Couples - 20/08/2020 Confirmed reviews ALL

We had a great time and the service was excellent

Dear Mr s., We very much appreciate your comments regarding your stay at the Pullman Cairns International. Thank you for choosing to stay with us again - we appreciate your loyalty! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we shall look forward with pleasure to your next visit. Warmest regards, Monique Harmer

As expected

Customer review rating 4.4/5

Anonymous Business - 20/08/2020 Confirmed reviews ALL

We choose Pullman Cairns Every time for specific reasons

Dear Mr C., We very much appreciate your comments regarding your stay at the Pullman Cairns International. Thank you for choosing to stay with us again, we appreciate your loyalty. It is always a pleasure to receive positive feedback. I will share your comments with our team and ensure Joven is recognised. Thank you again for sharing your experience and we shall look forward with pleasure to your next stay.. Warmest regards, Monique Harmer

Always pleasant.

Customer review rating 4.4/5

Thomas Business - 18/08/2020 Confirmed reviews ALL

Wonderful stay as usual. Some noise can be heard from the gym below when in use.

Dear Mr B., We very much appreciate your comments regarding your stay at the Pullman Cairns International. Thank you for choosing to stay with us again, we appreciate your loyalty! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we shall look forward with pleasure t your next visit! Warmest regards, Monique Harmer
Customer review rating 4.4/5

Anonymous Couples - 18/08/2020 Confirmed reviews ALL

Very enjoyable

Dear Ms B., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Monique Harmer

Lovely people trying to do the best with what they have.

Customer review rating 4.4/5

Greg A. D. Couples - 17/08/2020 Confirmed reviews ALL

We just spent a great week in Cairns trekking around the usual tourist spots and had a most enjoyable time. Our stay at the Pullman International Cairns was a bit of an eye-opener though. Let's put it in Pro and Con terms so everyone can understand. Pros: Close to the wharf, harbour, restaurants and retail ( views of the water were beautiful ) Very clean rooms Friendly, polite and professional staff Great customer Service Very tasty Coco's Kitchen + Bar Breakfast Relaxing Coco's Restaurant and Bar atmosphere Amazing Vie Spa massage. Well executed Covid-Safe plan. Cons: In-room wifi ( 16th floor) unusable ( had to go to the lobby to get a good signal) Pool floor and pool/spa area in poor state of repair Rooms were more 3 to 3 and half star rather than 5 star. ( looking a little tired and needs a refresh) No TV guide ( digital or paper) No room (instructional or what's on locally) guide No complimentary bath robes or slippers (advertised as part of our paid premium room upgrade) There was quite a bit of street noise from the Casino revellers across the road at all hours. The Door to the adjoining room was not sealed very well and we could hear normal conversations coming from the room next door. Finally, if asked whether we would stay at the Pullman International Cairns again, we probably would if we could check the room and facilities out before committing to a stay. Thank you for allowing us this opportunity to provide feedback. Take care and stay safe.

Dear Gregory & Debra, We very much appreciate your detailed review following your recent stay with us Pullman Cairns International. I have shared your comments with my team for their review and follow-up. Please note that the items you have identified as missing from the room have been taken out as part of our COVID Safe plan and are available upon request. I do apologise if you were not mad aware of this on check-in. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again. Warmest regards, Monique Harmer

Welcoming and professional as always - good to be back

Customer review rating 4.4/5

Peter S. Business - 17/08/2020 Confirmed reviews ALL

I have stayed at the Pullman over a number of years both for personal and work travel. It is always good to come back to the same familiar standards and welcome I shall continue to stay at the Pullman and always recommend to others when in FNQ

Dear Mr S., We very much appreciate your comments regarding your stay at the Pullman Cairns International and thank you for choosing to stay with us again, we sincerely appreciate your loyalty!. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we shall look forward with pleasure to your next visit! Warmest regards, Monique Harmer

Great stay for my birthday

Customer review rating 4.4/5

Alison Couples - 17/08/2020 Confirmed reviews ALL

lovely cheese plate and wine

Dear Ms P., We very much appreciate your comments regarding your stay at the Pullman Cairns International and thank you for choosing us for your birthday celebration! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we shall look forward with pleasure to your next visit! Warmest regards, Monique Harmer

Amazing Staff

Customer review rating 4.4/5

Bel G. Business - 16/08/2020 Confirmed reviews ALL

The location of this resort is fantastic, just a short stroll to the Night Markets and the waterfront, but even better than the location, the staff. The staff were super helpful and so accommodating to my requests.

Dear Ms G., We very much appreciate your comments regarding your stay at the Pullman Cairns International. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again! Warmest regards, Monique

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