Q Station Sydney Harbour National Park 4 stars

We stayed overnight in a Harbourview room and had dinner in the Boiler House. It was our first venture away from home since CV19 hit us in mid-March and it would a wonderful place to get outdoors, and explore, and lear.

Decided to stay the night for my sister's 50th on Long Weekend. I took advantage of a special offer with complimentary wine and box breakfast. Then received an email for upgrade. Which I took up. Unfortunately I did not receive the complimentary wine with package although I did take advantage of ordering etc bottles on the upgrade. The room was not cleaned properly and looked a little worse for wear, shame as the location was fabulous giving a country feeling in the city. Even though I had booked for 3 persons there was only cutlery for 2. Breakfast box very underwhelming I didn't receive my croissant which I called about but it never made it to me before checkout. Was hungry and for the price of the boxes I was bummed. Boiler house was good although the heaters overhead would not start so a bit chilly on a cold drizzly night. Possibly co-vid had tainted the usual service and quality of stay. A disappointment overall.

We arrived in our room and my wife thought she should clean the coffee cups to make sure they were clean. They were filthy dirty. Your cleaners can to the room and only inspected things, to see if they looked clean. No sterilization. Can send photos of how dirty the hand towel was, after wiping them down. You want all the docs filled out for Corona Virus but don't have the cleaners that seem to understand what is required to sterilize cups, glasses. Decided not to stay under these circumstances and was promised a refund after couple of days. Three business days still no refund.

We had three lovely nights there over the June long weekend. We'd noticed that since our last stay fans had been added to the rooms for comfort in the summer months and some slight upgrades had been made. The staff were so welcoming and everything was attended to. We'd like to thank Q Station for looking after the grounds so beautifully during the lockdown. We even had a little bandicoot hang out with us on our first evening as we drank bubbles looking over the view to the city, and watching the ferries ply back and forth.

My family and I booked 3 rooms and was told they would be together. There was a spare room in between us all and I told a couple that my daughter and grandkids were staying next to them a 1 & 4 year old and before 8pm they knocked on my daughters door to complain about banging. I wish I had never spoken to them now. We were all in the room prior to this and just talking and eating. A 10pm noise curfew is expected and they were all fast asleep by then, but to take advantage of my telling them my daughter & family was staying there I was very annoyed.

Weekend visit with two adults and two children.

This was I think the first opening since the shutdown for Covid19, so not all the restaurants were open as they normally would be. We had breakfast delivered, and also brought our own food, however as we were in the Hospital Apartment, there was nowhere to wash our dishes (except the bathroom sink which wasn't really ideal - and the apartment wasn't serviced during our stay (again due to the Covid19 conditions) - so there was rather a pile of dishes to be cleaned by the time we left.

It was our first stay after coronavirus lockdown. Everything was perfect. Staff were very helpful and welcoming.

We booked the luxury escapes package and many of the extras did not eventuate. You communicated that we could still hire bikes but then when we got their we couldn’t, we said we would get breakfast delivered. The breakfast was meant to be a hot breakfast we got a cold breakfast with no cutlery and you struggled to locate it. If you had managed our expectations then we would have arrived with a different expectation. In addition the sofa bed was terrible. It was a mattress with springs all through it. On the second night my son had to sleep on the couch. I did ask for a new roll away but it never turned up

Nice overnight stay, nice dinner

I booked this for my parents birthday present as I thought the ocean air, bush walks and harbour view would be a lovely break after months in Quarantine. We called 3 times to make sure we could get a ferry from Watson's Bay to the Q station and also to make sure the kiosk would be open for a picnic lunch for the whole family. We and were told that the ferry had stopped there during the week so it was probably running ok AND that the kiosk would be open for lunch. We also called and emailed the Fast Ferry 4x but no one ever got back to us. Needles to say we waited at Watson's Bay but the ferry never came so then half of us had to go all the way home to get a car to drive to the Q station whilst the other half of us caught the ferry to the city, then another ferry to Manly then had to pay for a taxi to the Q station. 2 hours after our planned arrival time we got there and everyone was starving but at the kiosk they only had coffee and a muffin. No sandwiches, no pies or anything hot, NO LUNCH items. This was a massive disappointment for the whole family and would have been avoidable. We could have easily eaten lunch in Manly or organised a picnic but when I had called earlier in the week the lady confirmed the kiosk would be open for lunch. After we had a drink at the kiosk, I called to see if my parents could check in early and the girl said yes since the rooms were ready and it was the first night re-open however, after we walked to the reception the girl said no it wasn't possible to check in slightly early. I explained my phone call and she then asked someone else who said it was ok. At that time a lady was sitting in reception who overheard my conversation and told me that girl had made her wait for 3 hours already which she seemed pretty upset about since the rooms were obviously ready for us. On arrival to our room there was NO bottle of wine, as promised in the package I had paid for. We went back down to the beach to show my parents the restaurant but when I checked my parents reservation for their special $160 meal - the manager could not find it and said reception never, booked it. He was great and assured me they would get a table but I had called the reception twice during the week prior to discuss this restaurant booking so was utterly shocked why it wasn't in the system. It caused us all much frustration. The location and museum are wonderful and I would book this place on a regular basis except the staff, systems and processes caused everyone unnecessary and avoidable anxiety, stress. There were just too many disappointments and silly mistakes. Although the restaurant made my parents feel like special guests the Q accomodation made them feel more like an annoyance. Tourism Australia says 6million ppl usually travel overseas from Australia each year but the majority of those will travel within Australia now. If I was the manager/owner I would want to know this information so I could retrain my staff and not loose any other customers. Best of luck. It's a magnificent spot but at the end of the day it's all the little things promised but not delivered that matters which is why I'm giving this review and feedback. ... notes Not working with the Fast Ferry Transport company - key to getting transport to the Q station Not being able to eat lunch at the Kiosk because although it was open - there was NO food to eat Not being able to check in and feel welcome - because reception had mixed messages Not having an important and expensive dinner reservation made - even though two phone calls had confirmed it during the week prior Not having the welcome bottle of wine in the room - as promised and paid for in the package advertised

My husband and I came back again, just for a night. We had the most amazing dinner at the Boiler House Restaurant. The Q Station is the perfect escape, it is beautiful, quiet and welcoming. We are coming back with the family in another month. Highly recommend.

Great spot ! We were a little disappointed in breakfast no cutlery supplied and also the room had only half a toilet roll for 4 people , hope you can get on top of it all , it is hard times atm

We had a delicious dinner from the kitchen and very good value breakfast. Bed was very comfortable, room excellent.

Check in was easy, well presented room, dinner at the boilerhouse was outstanding. Overall a great place to stay