Pullman Bunker Bay Resort Margaret River Region Hotel 5 stars

We had to return home late in the day and the staff handled everything with ease. Due to the rush we forgot something and Sarah from Housekeeping was fantastic in tracking it down and returning it to us. We have stayed here many times and it is noticeable how the offering continues to improve.

Had a wonderfully relaxing time

We stayed amid all the changes to industry due to COVID-19, the hotel handled this well but I still believe there could have been more communication to guests on the changes instead of just finding out when you turn up to bar or restaurant. One night we were told to sit in the lobby for dinner, no table and no one serving the area. We understood why but the execution of the hotel plan was not good enough considering the amount you pay to stay there. We ordered room service instead which was very ordinary. The rooms are very nice and peaceful but need maintenance. Broken blinds, very dirty grout and furnishings. Again considering the amount paid, this should be better. On check out we couldn't get through on phone to reception (kept ringing out) to get help with luggage and had to carry all the luggage up to the car park ourselves. Understand the hotel was dealing with COVID-19 changes but it should have ensured it looked after and communicated better with their guests. Would stay again but only if got special rates as it needs improvement to meet the amount they currently charge.

As a family we thoroughly enjoyed ourselves both at the resort and out and about. Darren from the Restaurant is so friendly and nice, which made us feel really welcome. His manner is relaxed and welcoming, his friendliness makes you feel special and like home and his experience is very interesting and exciting. Darren is a big asset to your resort. We found the restaurant staff very happy and friendly. Crystal from the front desk is very helpful, happy and friendly also. We appreciated Crystal's help.

Location is good, facilities are good and villas lovely. Check-in was very slow and tedious on arrival. We also had to check in again mid-way our 4 day visit. The 'premium' internet was extremely poor in our room 129 and almost useless and thankfully we had a weak 4g signal. Bar dinner on first night was poor quality (fish and chips) and our drinks were forgotten completely. Bar dinner on the second night was awful experience. Waited 40 minutes then lied to as to the reasons and accused of lying about the length of our wait. Food manager did his best to recover the situation. Breakfast food was very poor. The scrambled eggs were frozen reconstituted (as described by a waiter) - ie. not freshly cooked real eggs, and the poached eggs were cold. Tables were dirty. At the end the Deputy hotel manager took the cost of the meal off the bill and also waived the upgrade fee from studio which we booked on line for the first two days to villa. We are seasoned world-wide travellers and were extremely disappointed with the service and quality of food. It was my birthday and so we could not risk eating in the restaurant on the last night to celebrate and so went out to a winery for lunch instead.

Breakfast and dinner was well below the standard expected from a $500/night stay. Room felt dirty and worn out, carpet had numerous tears, curtains and sofas were dirty and worn. Staff were friendly. Carpark design is atrocious as it is too far away from the rooms and with no designated room parking, which meant visitors attending a function were taking up all the paying guests' car bays. I wouldn't return here unless the day rates were at least halved, which would then truly reflect its 3 star rating.

We keep returning to Pullman Bunker Bay, the service and feel is second to none. It's a getaway of choice for 4 or 5 days....or longer if possible. Congratulations to all the staff for amazing service !!

Accommodation is great, Location is great, Food was good. Service good

I really enjoyed the stay and I must say that the staff were wonderful from the cleaning staff to the cafe' staff. However I did not think the health issues were at all as strict as they could have been. ie: serving spoons that everyone touched...I would have thought you would have had seperate serving spoons for the fruit and breakfast foods. Tables were not disinfected after each person left..this was done occassionally after I asked. In this inviorenment things need to be more hygenic,

Your location was exceptional and fantastic staff but our two bedroom villa was tired, dated and grubby. The dishwasher didn’t work and the glasses and crockery didn’t fit in it . The buffet breakfast was average and supply limited. We were disappointed with the overall experience for the amount of money that we paid for the accommodation.

Great service on arrival, lovely platter, clean and tidy

relaxed. staff good

Stay was for a wedding

We felt welcomed and enjoyed the cleanliness and comfortable cottage we were in. It was private with beautiful gardens and fresh sea air. The breakfast was plentiful and delicious with wonderful views and good service. Plenty of interesting drives and swimming at the beach was tefreshing. The township is not far away and we enjoyed wandering through the shops and exploring the local country side.

Good morning, I am a past guest and love your resort. Unfortunately this time I had reason to use the airconditioning unit and noted that it was working a bit hard. Having this type of unit at home I lifted the cover and found that it had not been cleaned in a long time. This is a health issue and environmental issue (uses more power plus has to be run at a higher setting meaning it is a lot louder) these units according to the instruction must be cleaned once a month - it is an easy job that only requires a vacuum cleaner and about three minutes of time. I also noted that the exhaust point in the bathroom is filthy. Being high on the ceiling it is obviously being missed. Everything else was fine. Staff were great. My other niggling issue is that top line hotels and resorts include barista coffee (yes I am spoilt and have a machine at home) when I go on holidays I insist on having barista coffees and usually expect to find machine coffees at business class hotels (I travel for my job). The hotel could be improved by including barista coffees with breakfast but service would need to be a lot quicker than it is or it will cause more annoyance that it solves. PS the coffees (barista) that my wife and I had at breakfast were very nice but a bit slow so if everyone was ordering it would be a problem but for use was fine. To sum up, love the resort, love the location, love the staff just the niggly things above could be improved. You will see use again Chris B.