The Sebel Brisbane 4.5 stars

Customer review rating (ALL Rating) 4.5/5 10,021 reviews

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The Sebel Brisbane
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+ 23 Services

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte St
4000 brisbane
australia

Tel: +61732243500

Fax: (+61)7/32110299

Check-in from 14h00

Check out up to 11h00

  • Bus:  Warrego HW (S4) Roma Street

  • By plane

    BRISBANE At 16km / 10 miles

  • By plane

    BRISBANE DOMESTIC At 16km / 9.94 miles

  • By boat

    EAGLE STREET PIER At 0.5km / 0.31 miles

  • By boat

    NORTH QUAY At 0.75km / 0.47 miles

  • By train

    CENTRAL STATION At 0.8km / 0.5 miles

GPS:-27.471141, 153.02714

Exhibition and convention centre

  • CONVENTION CENTRE 2.1 km / 1.3 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

THE CROFT HOUSE

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Your meetings and events

Offering elegant, boutique-style event space in the heart of Brisbane, The Sebel Brisbane offers the perfect setting for small meetings and events in Queensland's beautiful River City. Accommodating up to 200 guests in cocktail style or 130 guests in banquet style, this stylish Brisbane conference venue features a dedicated events suite with versatile function space that can be used separately or combined. Tastefully appointed and filled with natural light, each meeting room provides access to a range ofmodern conferencing equipment. The spectacular garden terrace can be accessed by all meeting rooms, and offers the perfect space for breaks, morning or afternoon tea, cocktail functions or barbeque dinner events - with striking views of Brisbane city.

Room descriptions and layouts

4 

meeting rooms

From 1 to 150 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Screen

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Providing the luxury of space and the convenience of apartment-style living, The Sebel Brisbane offers a range of elegant accommodation options in the heart of the city. Guests looking for hotels in Brisbane can choose from a number of options at this sty lish hotel, with spacious guest rooms, and one and two bedroom apartments available. Recently refurbished, each apartment features a separate living and dining area with desk, a TV with satellite channels and movies on-demand, a full kitchen and laundry.

Our guest reviews for
The Sebel Brisbane

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,021 reviews

TripAdvisor Rating 4.0/5

1,277 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Restaurant inconsistent

Customer review rating 4.0/5

Anonymous Business - 22/01/2022 Confirmed reviews ALL

I continue to stay at Sebel despite construction because of location and service but the room service is just sooo inconsistent. I try to be simple and easy and admit I struggle to understand why it is so hard to get sourdough toast, enough butter to cover it, and raspberry jam to avoid my strawberry allergy. This simple daily request that is the same every single time just frustrates me

mostly good stay

Customer review rating 4.0/5

Anonymous Couples - 18/01/2022 Confirmed reviews ALL

Everything was good except for the surprise closure of the restaurant on a Sunday evening. could not use my drink vouchers that night, tried again in the morning only to be told no alcohol until after 10.30; so we missed out. But the upgrade was nice and we did receive an acceptable amenity.

Dear Mark, Thank you for taking the time to review your stay. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Relaxing stay

Customer review rating 4.5/5

Chris G. Couples - 18/01/2022 Confirmed reviews ALL

I thoroughly enjoyed my stay at the Sebel, friendly helpful staff, fabulous location, clean rooms. Definitely will be back. Thank you for the complimentary bottle of bubbles on news years eve, a much appreciated gift.

Dear Chris, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Excellent service and staff.

Customer review rating 5.0/5

Julia M. Friends - 17/01/2022 Confirmed reviews ALL

We absolutely loved our stay. We used The Sebel Hotel Brisbane as our wedding base camp for preparations and it was everything we hoped it would be and more. So so happy with everything.

Dear Julia M., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay

Customer review rating 5.0/5

Pk Couples - 17/01/2022 Confirmed reviews ALL

Overall very accommodating staff. Specially the girls at the Croft. Made us feel very special. Thank you.

Dear Prasani, Thank you for taking the time to review your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kristian Lindhe General Manager

Home Away from Home

TripAdvisor rating 5.0/5

malvo1974 17/01/2022 TripAdvisor review

Staff are always welcoming which makes this feel like home. Even though Covid has caused a disturbance to us all, it was a pleasure to stay at the Sebel again. It had been nearly a year since our last stay and two of your staff actually remembered me and also why I stayed at the Sebel. It shows how dedicated your staff are to ensuring our stay is perfect every time.

Excellent restaurant, but other services lacking.

Customer review rating 3.0/5

Chris S. Couples - 12/01/2022 Confirmed reviews ALL

Appreciation of this hotel was limited by having no milk in the fridge, no shower jell, and a charge for using the hotel's internet.

Dear Chris, Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. It was disappointing to read that your experience did not meet your expectations, please allow me to express my sincerest apologies. I will be discussing your comments with our executive committee to ensure the issues are addressed and measures are put in place to improve on the service we offer moving forward. In relation to the internet, I would just like to confirm that there were no charges to you for the use of the internet. Internet is complementary for all Accor members, and given you are a loyal silver members there certainly shouldn't have been any cost to you. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kristian Lindhe General Manager
Customer review rating 5.0/5

Fantastic H. W. S. G. L. J. W. Business - 12/01/2022 Confirmed reviews ALL

Everyone from check in to check out was friendly, helpful and extremely professional

Dear Jan E W., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful spot

Customer review rating 5.0/5

Les B. Couples - 10/01/2022 Confirmed reviews ALL

Wonderful.

Dear Leslie B., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Home away from home

Customer review rating 5.0/5

Gary P. Couples - 10/01/2022 Confirmed reviews ALL

As usual, we had a wonderful stay at The Sebel, Brisbane. Our apartment was very comfortable and clean. The staff were efficient, helpful and friendly. Breakfast at The Croft House was 1st class. Overall a great experience.

Dear Gary P., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Its great you enjoy the breakfast at The Croft House, Ill be happy to pass on the compliment to our Chef and the F&B team. Sincerely,

As usual great stay - Thank you

Customer review rating 5.0/5

Peter S. Business - 10/01/2022 Confirmed reviews ALL

As usual I had a great stay at my favourite hotel in Brisbane Thank you for the great service and room upgrade.

Dear Peter S., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Everything was spot on. Staff were very friendly and helpful.

Customer review rating 5.0/5

David G. Solo - 07/01/2022 Confirmed reviews ALL

Welcoming. Excellent stay.

Dear David G., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 5.0/5

Happy T. Couples - 06/01/2022 Confirmed reviews ALL

This is one of our favourite hotels. It's a great location, central to everything we need. The staff are always really friendly and, being gold members, we always get a fantastic upgrade to a one bedroom apartment with a balcony, which we absolutely love! It's really spacious and so much better than just an average hotel room. Croft House always serves delicious food. Will continue to visit when we can. The only disappointing part of the room this time was the extremely limited mini bar! Very poor selection.

Good location - Average hotel - Poor restaurant

Customer review rating 2.5/5

Brisbane C. F. Families - 04/01/2022 Confirmed reviews ALL

The location is great, and hotel staff is friendly. The apartments are average quality. The restaurant food and the customer service is the worst in the Brisbane CBD (consistently poor for two times in two different stays).

Dear Snehal, Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. It was disappointing to read that your experience did not meet your expectations, please allow me to express my sincerest apologies. I will be discussing your comments with our executive committee to ensure the issues are addressed and measures are put in place to improve on the service we offer moving forward. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kristian Lindhe General Manager

Staff - Excellent

Customer review rating 4.5/5

Tod J. A. Solo - 03/01/2022 Confirmed reviews ALL

This stay started and was encapsulated with me arriving at reception and they being not aware of my seven day booking … because ‘I’ had booked the wrong year. To cut a long story short I had used Accor points / cash for this stay on an otherwise non-refundable booking, yet with the very appreciated input of Peter and Jarrod and the reservation manager they worked through these problems impeccably. Not only securing me a room straight away but also working through and finalising the return of 32,000 Accor points, where an initial phone call to the support care team suggested this may not be the case. By comparison and for the benefit of Gold members and higher of the Accor All rewards program; after leaving the Sebel I stayed at another Accor branded hotel and found it simply amazing as a Diamond member not to receive an upgrade, a welcome card, a small plate - gift or chocolate, not even a bottle of water in the room. (I will be reviewing this property appropriately and widely for that and other reasons which compounded this negative sentiment and memory, and will not frequent this property again). So for reasons of inconsistencies of benefit and appreciation through different status levels within the program, as we know, some Accor branded properties do not recognise status and loyalty anywhere near as well as the Sebel Brisbane. This property has a fantastic location in Brisbane, is very well serviced with most of the amenities you would expect from an inner-city hotel, and the option of enjoying your breakfast in the restaurant even after midday is a wonderful initiative. I can thoroughly recommend the Sebel Brisbane, and it’s management and staff.

Dear Tod A., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good City Hotel

Customer review rating 4.0/5

Ratish O. Families - 27/12/2021 Confirmed reviews ALL

Enjoyed a stay at Sebel Brisbane on Christmas Eve with Family. Fantastic view of the city. Close to Brisbane Business Hub. Well equipped with modern amenities. What's not to like?

Dear Ratish Ravindran O., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope you had a wonderful Christmas with the family Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good experience

Customer review rating 4.5/5

Neil O. Couples - 26/12/2021 Confirmed reviews ALL

Everything we needed

Dear Neil O., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Home away from home

Customer review rating 5.0/5

John G. Couples - 24/12/2021 Confirmed reviews ALL

Consistently good all round

Dear John G., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

pleasant and safe

Customer review rating 5.0/5

Maggie H. Couples - 21/12/2021 Confirmed reviews ALL

As always everything was spot on from pleasant check in to beautiful clean room and the wonderful surprise of an upgrade.. Thank You.

Dear Maggie H., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bumpy start but after a three day stay, redemption of reputation

TripAdvisor rating 3.0/5

sjjpw359 Business - 30/11/2021 TripAdvisor review

Was disappointed on the unfriendly and inefficient check in after being a Platinum Member and having accessed the Sebel on many occasions. Spent a considerable amount of money at the Restaurant and bar, including 3 nights parking. Had to request toiletries from reception. Requested coffee, was given coffee pods, however the unit did not have a coffee machine to brew some coffee. More experienced and friendly staff member managed the check out, it was far more pleasant than on arrival.

Thank you for sharing your experience with your fellow travelers. We are disappointed to read of the negative start to your stay, however delighted that it was somewhat redeemed before check out. We're sorry that your stay did not live up to your previous visits and do hope that you will allow us another chance again in the future. Regards, Kristian

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