Pullman Quay Grand Sydney Harbour Hotel 5 stars

Customer review rating 4.5/5 6,801 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Quay Grand Sydney Harbour
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+ 25 Services

Hotel extras

  • Enjoy Royal Botanic Garden or Sydney Harbour views from your balcony suite

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Discover the delights of seductive signature cocktails in our vista bar Hyde Hacienda Sydney

  • With a breathtaking setting, indulge in modern seasonal cuisine in Q dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centrePaying
  • Well-being
  • Babysitting on requestPaying
  • Boat excursions (Nearby)Paying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000
sydney
australia

Tel: +61292564000

Fax: (+61)2/92564040

Check-in from 14h00

Check out up to 11h00

  • CIRCULAR QUAY :  VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS :-33.860545, 151.213036

Exhibition and convention centre

  • CONVENTION CENTRE 3.9 km / 2.42 mi
Exhibition and convention centre

Your meetings and events

meeting rooms

From 1 to 70 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Soundproof areas for greater comfort

  • An extensive array of audio, video and projection equipment

  • Podium

  • WIFI access

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

Deluxe One King Bedroom Garden View Suite

  • Max. number of persons: 4
  • Area: From 80 / 861 sq ft

Deluxe One King Bedroom Harbour View Suite

  • Max. number of persons: 4
  • Area: From 80 / 861 sq ft

Deluxe Two King Bedroom Garden View Suite

  • Max. number of persons: 6
  • Area: From 120 / 1292 sq ft

Deluxe Two King Bedroom Harbour View Suite

  • Max. number of persons: 6
  • Area: From 120 / 1292 sq ft

1 Bedroom Suite Garden View

Accessible room
  • Max. number of persons: 4
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

1 Bedroom Suite Harbour View

  • Max. number of persons: 4
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Garden View

  • Max. number of persons: 6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Harbour View

  • Max. number of persons: 6
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar
Apartments

Our restaurants and bars

Q DINING

Type of cuisine: Gourmet

Taking inspiration from our location between the Royal Botanic Gardens and Sydney Harbour, Q Dining is 'where land meets sea'. Our modern Australian menu strives to acknowledge the traditional owners of the land with a focus on locally sourced produce

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Hyde Hacienda Sydney

Type of cuisine: Wine bar

Explore Hyde Hacienda Sydney Bar + Lounge's seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconicSydney Harbour

Hyde Hacienda Sydney

Non contractual photo

Explore Hyde Hacienda Sydney Bar + Lounge seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconic Sydney Harbour

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,801 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,792 reviews

Perfect Anniversary

Customer review rating 4.5/5

R. F. Couples - 08/08/2020 Confirmed reviews ALL

From front of house check in was quick n efficient. The view is amazing and the upgrade to new refurbished apartment was fantastic...... bit disappointing restaurant was closed but due to COVID what can you do. You are so close to all shopping n restaurants so all was ok for a perfect short break.

Dear Mrs R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Superb accommodation in Sydney’s best location

Customer review rating 4.5/5

Jenny M. Couples - 02/08/2020 Confirmed reviews ALL

We have now been to Quay Grand 16 times, returning each year to celebrate our anniversary. Despite owner changes, the staff remains friendly, efficient and supportive of our requests.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team; we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Regards, Amir Asemantab, Assistant Manager

Best view in sydney

Customer review rating 4.5/5

Tara Friends - 28/07/2020 Confirmed reviews ALL

Amazing stay for our birthday celebrations. Room was beautiful, view was perfect even with the rqiny weather and staff couldnt have been anymore wonderful especially surprising us with sparkling wine and cake.

Dear Tara S., Thank you very much for your rating. We are delighted that you enjoyed your time with us! Kind regards, Amir Asemantab Assistant Manager

Great location, Comfortable accommodation

Customer review rating 4.5/5

Dale Couples - 27/07/2020 Confirmed reviews ALL

This is my 3rd or 4th stay and fell much shorter than my previous experiences.

Dear Dale C., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience was not the same as before; please allow me to express my sincerest apologies. I do hope you give us further opportunities to look after you in the future. Kind Regards, Amir Asemantab Assistant Manager

Great location & had a good time

Customer review rating 4.5/5

Stephen B. Couples - 26/07/2020 Confirmed reviews ALL

My wife & I were in Sydney to attend various events as well as a short break. We had a great time with easy access to transport with the hotel being located adjacent to rail, ferry & bus services.

Dear Steve & Kerry B., We very much appreciate you taking the time to complete our online survey about your recent stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and we are delighted to hear that you enjoyed your stay with us. Kind Regards, Amir Asemantab Assistant Manager

Date night

TripAdvisor rating 4.5/5

cntr_ 22/07/2020 TripAdvisor review

Fantastic room (501)- clean, great views Hotel very central to everything in the city ie ferry,tram,train also bars and restaurants Staff friendly and efficient Booking 2 nights in November for birthday celebrations

Never Again

Customer review rating 4.5/5

Michael B. Families - 21/07/2020 Confirmed reviews ALL

I booked this as part of my daughters eighteenth birthday celebration. We checked in and once in the room heard drilling & banging directly above us. I rang the duty manager and was told that they would get it stopped I also asked about the chocolates that I had ordered but were not in the room & was told the Chef had to prepare them. The noise continued so I rang the front desk again & was told it would stop soon. It didn't so we left early for dinner. We were promised that there would be no work the next day. Next morning we were woken up by things being dropped on the floor & about 9.00am the drilling started again & the chocolates had not arrived. I rang the duty manager again, I was hung up on, I rang again & was told I needed to speak to Simon, the person who promised me the previous day that no work would be done, and he would ring me back - he didn't. So in shear frustration we checked out early. As expected I had to call Simon to get the promised refund transacted. Service at this hotel is non-existent & I was / am appalled. Every promise that was made was broken, even something as simple as getting the chocolates that were ordered to the room. Completely ruined what was to be a happy celebration

Dear Mr B., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is absolutely not the usual standard we pride ourselves on and it is most disheartening to hear of your disappointment. Since receiving your feedback we have discussed your experience, and no doubt this is an opportunity to make significant improvements to ensure this is an isolated incident. I do hope you give us further opportunities to look after you in the future. May I kindly request that you contact myself directly. We will do our utmost to restore your good faith in our hotel and have a memorable stay for all the right reasons. Once again, we appreciate and thank you for your feedback. Kind regards, Simon Anderson Front Office Manager

Awesome location - Great hotel with great views.

Customer review rating 4.5/5

Peter S. Couples - 20/07/2020 Confirmed reviews ALL

Just a short stay overnight. Staff were fantastic. We had drinks and nibbles at the bar. Nice and casual.

Dear Peter S., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

great view

Customer review rating 4.5/5

Geoffrey N. Couples - 17/07/2020 Confirmed reviews ALL

Hi guys , My wife and i have stayed at the Quay many times over the last 20 years - overall a great hotel. However in recent times there seems to be a few small problems turning up eg stayed there a few weeks ago - used our drink vouchers - the drinks turned up on the bill - rang up - the guys told me they would sort it out and ring me back - no call so far

Dear Mr N., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. I will share your comments with our team. Feedback like yours serves as such an encouragement to all of our staff. I apologise we have not got back to you regarding these charges. I have checked your account and these items have now been refunded. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Amazing views

Customer review rating 4.5/5

Candida Families - 16/07/2020 Confirmed reviews ALL

This is our third time staying at this hotel. It is so beautiful. The view of the harbour and location is amazing. The staff especially the front desk staff were very friendly.

Thank you we very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Anderson Front Office Manager

July 2020 stay

TripAdvisor rating 4.5/5

Todd0sborne 16/07/2020 TripAdvisor review

The room was great (renovated one) and the food quality was good. Our Botanical Garden room was great. Much better than expected. Unfortunately the service was quite poor on many levels. Breakfast was served in the bar. Low foot stools as seating and bar tables. Very uncomfortable. I can't see why breakfast wasn't served in the restaurant on proper chairs and tables. We have been charged for items we haven't purchased and on several occasions. New charges keep appearing on our credit cards even 2 days after we checked out. I'm about query some of these stray bottles of wine, vodka and breakfast charges. Great stay, however, it puts a bad taste in your mouth when the hotel has free run of your credit card and charges all sorts of items to it.

Dear Todd0sborne, Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. I apologise for the issues you experienced for your billing, I have spoken with the team and these have been rectified. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager..
Customer review rating 4.5/5

Robert B. Couples - 13/07/2020 Confirmed reviews ALL

Very pleasant

Dear Robert B., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amir Asemantab, Assistant Manager
Customer review rating 4.5/5

Anonymous Friends - 12/07/2020 Confirmed reviews ALL

checkin excellent but went down hill from their room excellent no welcome package no water in room & only when we enquired was told no bar or restaurant during our stay but very limited room service but from memory no breakfast at all.

Dear Linda M., Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. I do apologies for your disappointment regarding the cleanliness and facilities. We will take your feedback on board and hopefully welcome you back so you can notice improvement in this department. Thank you again for sharing your experience. Kind Regards, Sincerely, Amir Asemantab, Assistant Manager

Lovely apartment, perfect location

Customer review rating 4.5/5

Suer Couples - 30/06/2020 Confirmed reviews ALL

We had a one bedroom harbour view apartment which has been refurbished. The position is right on Cicular Quay with a view of the Harbour Bridge. Perfect for exploring all of the Sydney CBD, and beyond via the ferries on the doorstep. Reception was efficient and friendly, the apartment was immaculately clean with all the amenities one would need for a long stay. As in the past, it is difficult to park when checking in. There is a 5 minute stopping area, but it is always occupied by non guests who have left their cars for hours. So one person has to sit in the idling car on the road while the other checks in and looks for the car valet to park the car.

Dear Susan C R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Amir Asemantab, Assistant Manager

Always enjoy staying here

Customer review rating 4.5/5

Peter Business - 29/06/2020 Confirmed reviews ALL

Great views and lovely accomodation

Dear Peter J., Thank you for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Amir Asemantab, Assistant Manager
Customer review rating 4.5/5

Robert D. Couples - 28/06/2020 Confirmed reviews ALL

lack of info regarding lack of breakfast, limited menu etc. TV in bedroom kept switching on every 1/2 hr & even though reported nothing done while we were there.

Dear Robert d., Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. I do apologies for your disappointment regarding our limited dining facilities during your stay. We do hope to welcome you back here in the future to hopefully give you the luxurious experience we are so proud to give all our guests here at the Pullman Quay Grand Sydney Harbour. Kind Regards, Amir Asemantab, Assistant Manager

Nice room renovation

Customer review rating 4.5/5

Sk5000 Couples - 27/06/2020 Confirmed reviews ALL

So good to be back at the Pullman after several months due to COVID-19. Our room had been nicely renovated so that was an added bonus.

Dear Shula K., Thank you for your kind feedback. It is so lovely to hear you enjoyed your newly refurbished room. We hope to welcome you back some time soon. Kind Regards, Amir Asemantab, Assistant Manager
Customer review rating 4.5/5

Stephen K. Couples - 26/06/2020 Confirmed reviews ALL

Unfortunately disappointed

Dear Mr K., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is absolutely not the usual standard we pride ourselves on and it is most disheartening to hear of your disappointment and the issues you experienced during your stay. I do hope you give us further opportunities to look after you in the future. May I kindly request that you contact myself directly regarding future bookings. We will do our utmost to restore your good faith in our hotel and have a memorable stay for all the right reasons. Kind regards, Simon Anderson Front Office Manager

Everything was exceptional

Customer review rating 4.5/5

Anonymous Couples - 16/06/2020 Confirmed reviews ALL

Always pleasant experience

Dear Mr P., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Anderson Front Office Manager

Disappointing compared to previous stays and apparent 5 star hotel standards

Customer review rating 4.5/5

Anonymous Business - 15/06/2020 Confirmed reviews ALL

As a loyal Accor member that comes to your hotel multiple times per year this was a very disappointing stay on so many levels We have even had 3 conferences at your venue in the past few years... bringing at least 30K to your hotel in conferences...add that to all the rooms, F&B spend and our other stays... yep, we like you hotel, it's one of my favourites in Australia and globally with all my travel. BUT here's just a few of the problems we had, and reasons for the very disappointing stay... 1) We arrived and were made to wait more than 15mins to get checked in as there was only 1 person at reception. A female staff member (apparently a male was elsewhere). Several people were frustrated with having to stand around and wait so long. 2) I had to unload my own car as my own Bellboy. I also had to take all the luggage to my room by myself. No one helped, no one even offered to leave it and have it brought up to the room. I understand that might not seem like a big deal, but if I am expected to pay premium prices for 5 star service and it doesn't even match 3.5 star service...then what am I paying the extra for? 3) No drinks vouchers or Accor benefits were offered or given at Check in. Nor upon getting to our room. No thank you note. No wine, chocolates, nothing. Not even a simple bottle of water. Whilst I understand "Covid" issues across all industries and hotels, I'm failing to see why the simple basics of loyalty, respect and a few simple expressions of gratitude are completed neglected. 4) We were room 801 - 2 bd. I was using the room to setup lights, 2 round bar tables for the presenting of a live 2 day digital conference for clients of mine with a great setup, plenty of room as obviously we couldn't have people face to face at your hotel like previously in the conference rooms. The challenge was we checked in Thursday around 12.30pm dependant on when we were actually checked in (see point 1 above). We rang reception to request the 2 round bar tables at approx 1pm as we needed them for a 2pm start with a few clients in a pre conference session. Nothing arrived. We called at approx 1.15pm again at 1.30pm and each time we were directly told "they are being brought up right now" and each time nothing occurred. My wife was the one that called at 1.30pm again clearly expressing the urgency of getting them and even offering again, to have me come down and get them myself. I honestly didn't mind. I again called myself at 1.40-1.45pm, this time being direct as I am sick of being lied to as they were NOT "being brought up right now". I even offered AGAIN to come down and get them. FINALLY at 1.58pm 2 tables arrived. Physically impossible to setup screens, laptops, cords, cameras and lighting etc for a 2pm start... we rushed around stupidly and started approx 2.12pm to the disappointment and frustration of my clients 5) One of my staff was staying in the 2nd room and when we rang housekeeping to get the 2 single beds made up into 1 bed, at around 4pm, we were told that housekeeping could not change the room today as they had gone home. We then offered to do it ourselves, but we needed the larger sheets. We were told that they could not provide that and we would have to wait until the next day for housekeeping to do it. Seriously? We couldn't make up our own bed?!? 6) I rang through to reception requesting a few bottles of water for myself, my wife and my team member. Probably around 1030-11pm is when i rang. I was told that "we don't have any" to which I was very surprised... a 5 star hotel that doesn't have a few bottles of water? And besides that, it's complimentary to Loyalty members... and I didn't even get any upon arrival either... I was quite shocked and literally said "ummmm..." and paused not sure what to say. I was then told "I will find some and bring them up". So I hung up feeling perplexed but assumed it was ok. 5mins later, 4 bottles of water were delivered... sparkling water. Not still. Sparkling. None of us were wanting sparkling water at 11pm. This whole situation was just weird, wrong and perplexing. And then upon checkout I was charged for the bottles of sparkling water?! Ruth did then offer at check out to not charge us for them but none of that should have happened in the first place. 7) When my staff member went to bed and went to plug in a phone charger near the bed side table, he put his hand onto a used condom packet... Ah yep. you read that correctly. A USED CONDOM PACKET. In fairly decent view that anyone who made up the bed, would have easily saw at the top of the bedside table. Don't know what else to say here but that I am appalled at the lack of hygiene. Forget Covid, this is bad enough. 8) As you're aware, Q Dining is not open for breakfast. Whilst the scapegoat is "covid-19" the reality is, that if the restaurant can be open from 5pm onwards, then it can be open for breakfast. I understand business (I have 6 companies, 3 of which are global and some are involved with franchising) so i understanding expense management, loyalty programs et al and your situation with breakfast being no doubt "free' for many staying in house loyalty members... and hence, breakfast being available is actually a large cost to you. I get it. But it's a cheapshot of cost savings for your hotel. Not once on any booking pages, nor even now on the website, does it advise of breakfast not being available / Q Dining not being open until 5pm etc. (check your online booking even today and it actually PROMOTES Q Dining and it's opening hours for breakfast etc, which is actually false advertising and deliberately misleading guests. Yes it's a simple and cost saving move for the hotel to not have to cover the costs of breakfast, but it's a dodgy move to not offer breakfast that ultimately you lose money from, but leave open dining for dinner, because you know you can make money from it. As a businessman, you know that's NOT the right thing to be doing to deceive customers, especially loyalty members that are meant to be experiencing 5 star treatment and the hotel did NOT advise or even attempt to make people aware of the restrictions in service, breakfast etc. In fact, the exact opposite of promoting false information. 9) The fitness are and pool aren't open. I understand that. No issues there with all the covid restrictions. I'm not complaining as I understand your situation but this does add to the frustration of paying full PREMIUM price for 5star, that did not even go close to that standard or services offered. I am very disappointed with you hotel and staff. I paid nearly 2k for 3 nights accommodation. Services were exceptionally limited (no gym/pool) check in was a nightmare. No room service. No bellboy or assistance with luggage. It took nearly 1hr to get 2 bar tables delivered to the room. No larger sheets for bedding could be provided. No loyalty drinks. Nothing in the room upon arrival. Not even water. BUT we did get a USED CONDOM wrapper "provided". And then we were deliberately misled around the restaurant and breakfast. Even just breakfast alone for 3 mornings (2 rooms - 4 loyal members) costs me another $120 ($30 pp) added to the hotel stay. Yet despite all of that horrendous service or lack thereof, we were charged a PREMIUM PRICE for everything. $1,800 for 3 nights without any service, no loyalty, no breakfast, poor cleanliness etc... seriously?! I settled a $2,900 account at check out (without a fuss) with car parking, another room at the hotel for my Executive Assistant to stay in Do you feel that is acceptable for a 5 star hotel? Your hotel? Forget our 30+K loyalty in past few years, this is poor enough. Even paying $750 for one night without breakfast after being mislead... Seriously frustrated with your hotel. I'm expecting an apology, a call asap and significant remuneration/rebate on premium costs and services that weren't even close to being fulfilled.

Dear Mr P., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our General Manager has reached out to you via email, please let me know if you have not received any communication and i will ensure this is rectified. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Anderson Front Office Manager

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