Pullman Quay Grand Sydney Harbour Hotel 5 stars

Beautiful views, great room service. Only downside for me was the pillows were a bit uncomfortable.

Location outstanding, room decor a little 'tired' and some of the gym equipment not functional.

Team we’re welcoming and fantastic. The elevators were down for the day and we were stuck in the pool area for a little while but they were so helpful and kind towards us. The food was great But the bar the music was a little loud we couldn’t talk to each other sitting next to us. But overall very good location.

Fantastic hotel and staff were extremely friendly and helpful .. Room was spacious and very clean!

We have stayed at your hotel many times. This time a few things went wrong. One day we did not have hot water. During our stay the lift was not working on many occasions. There are only two lifts for guests to use and one was not working at all. The out door table on the balcony was very unsteady. I did mention this but no one came to check it out. We love the location of the hotel and enjoy our stays.

We were located in room 403 right above the Hacienda Bar. The noise from the music being played in the bar was extremely high to extent that the room vibrated. This typically lasted from 2pm to 1130 pm when events were being conducted. I had to phone the front desk on numerous occasions to ask them to turn it down.. this is a well documented issue on Trip Advisor. The lifts were failing on a regular basis during our stay (10th to 16th March 2020). The facilities in the Gym were extremely poor - no free weights. My wife had to borrow a set from a resident. The staff were very friendly and accommodating, however, I do not believe we had value for money on this occasion.

First time my husband & I stayed at this hotel and will definitely stay there again and again. Hotel was clean, spacious and felt homely. The balcony view was amazing, even more spectacular at night with the harbour and Luna Park all lit. Service was great upon arrival and check out.

Couldn’t sleep until the nightclub located one floor below closed. Hotel needs to decide if the patrons in the bar or the guests are the priority

Nice location. Beautiful spot on the harbor. But, the service was less than ideal. The restaurant staff was rude and unwelcoming. They even suggested that if I wasn't happy that there were several other restaurants on the Quay that would serve me. The housekeeping staff didn't arrive to clean my room until 5:00 pm. That is a time when I needed a rest from a busy day. But they kept knocking on the door and disturbing me. So, I did not ever get my room cleaned once. The lift to the pool and gym area was broken and out of service. The staff didn't seem concerned and said that this is common. The gym equipment is old and out of repair. The gym area was disgusting. It could use a thorough upgrade and new equipment.

View of course is great and the room was a good size. The problems I saw was we had to wait for the room because it was being cleaned and when we settled in I noticed the floor in the kitchen was littered with string like material. Our stayed also included free WiFi and we found we had to pay for Wifi in the room so we used our mobile's Wifi. I think staying at another hotel like the Shanghai la, the Intercontinental, Marriot or Quay West which also have views is far better value for money.

We have stayed in the same Suite for considerable periods over a multi-year span.The reception staff are excellent,room service a bit spasmodic,but the noise from the bar below us was quite unbearable.The bar manager ignored our requests to tone down the bass section of the "music" being played at deafening volume.The only way to get away from it was to go somewhere else,and - considering the amount our stay was costing - this was quite unacceptable.One assumes that the bar was there for the use of residents,but the bar manager seemed only interested in turning it into a night club,with clientele being attracted in from outside.

Apartment was lovely with fantastic views. Staff were very helpful and friendly

Woken suddenly at 7.30 by an incredibly loud noise - a jackhammer or drill right into the wall of our apartment. It was so intensely loud and sudden that it was frightening and distressing. I rang reception in tears and they just didn't care. I measured it on my phone and it was above the level that causes hearing damage. As we waited for the lift to get out another guest arrived in equal distress. Both my husband and I have heart issues - this experience was just horrible and could have been worse. Then when we checked out the girl asked 'how was your stay' as if nothing had happened. We have stayed here many times, and have booked multiple rooms for family and friends, across more than a decade. But we were treated like dirt when we complained. Best they could do was make a note on file to not give us that room again. NO-ONE should have to stay in that room. Guests deserve, and pay to be safe.

Our harbour view suite was available on our very early arrival, which was most welcome after more than 29 hours travelling from UK! We had stayed at Quay Grand in February 2010 for my 60th birthday and returned to celebrate my 70th. The return visit didn't disappoint. The suite could perhaps be refreshed, but it was clean, comfortable and well equipped. The location is stunning. We plan to return, hopefully in less than 10 years.

Two nights at Pullman Grand were really satisfying. Lovely stay and we plan to do it again in the near future.