Hotel - Pullman Quay Grand Sydney Harbour
Pullman Hotel Pullman Hotel

Pullman Quay Grand Sydney Harbour Hotel

4.5/5 1,780 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air-conditionning with individual remote
    • Air Conditioning
  • SYDNEY INTL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition and convention centre

CONVENTION CENTRE3.9 km / 2.42 mi

Your meetings and events

Pullman Quay Grand Sydney Harbour Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HARBOUR BOARDROOM 12 m2 0 m 0 0 15 0 0
CONFERENCE ROOM 85 m2 0 m 70 0 0 0 50
THE GALLERY 170 m2 0 m 0 0 0 0 0
    • Soundproof areas for greater comfort
    • An extensive array of audio, video and projection equipment
    • Podium
    • WIFI access
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Quay. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

  • 67 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Wide working desk
    • Telephone in bathroom
    • Air-conditionning with individual remote
    • WIFI in your room
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 6,711 reviews

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 1,780 reviews
Valda M. Friends - 21/02/2020 Confirmed reviews ALL
« Well situated location. A pleasure to stay »

As above a pleasure as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valda M., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and we are glad our location met your expectations. Thank you again for sharing your experience, and we hope your next visit in the city will be with us! Sincerely, Pierre - Assistant Manager

W. A. C. Couples - 21/02/2020 Confirmed reviews ALL
« Superb hotel in the most sought after location in Sydney. »

This was our fourth stay in this excellent, friendly and comfortable hotel. One of the main attractions is the balcony overlooking Circular Quay. Not one of the surrounding , top hotels offers the same. The staff are very friendly and welcoming - nothing is too much trouble for them. Hotel restaurant offers a great breakfast and fine cuisine for the rest of the day. The suites are spacious with separate lounge and bedroom. A well stocked kitchen with laundry facilities, fridge and dishwasher. A real home from home !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. W., What a pleasure to read your review and we are glad you found your home away from home! It is always a pleasure to receive positive feedback especially from returning guests! We all hope to welcome you soon again for another memorable stay. Sincerely, Pierre - Assistant Manager

M Couples - 19/02/2020 Confirmed reviews ALL
« Very well located and excellent service »

This hotel is very centrally located for the Opera House and views of the Harbour Bridge. We booked a balcony room which fronted onto Circular Quay for amazing views. Dinner at the hotel was exceptionally good and good value. The quality of the rooms is good but some of the carpet may need updating soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marylyn, Thank you so much for your review! We are glad you enjoyed every aspects of your stay with us. We also have some good news, our carpet will be replaced this year. Thank you again for sharing your experience, and we hope your next visit in the city will be with us. Sincerely, Pierre - Assistant Manager

Wendy F. Solo - 19/02/2020 Confirmed reviews ALL
« Amazing Location »

Pullman Grand Quay is my preferred choice for a stay before boarding a cruise out of the Overseas Passenger Terminal. I always get a Harbor View room so I can watch the ship arrive and enjoy the harbour the night before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy F., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback especially from returning guests. We are glad you enjoyed another overnight stay with us before boarding your cruise. Thank you again for sharing your experience, and we hope all hope to see you again before your next cruise! Sincerely, Pierre - Assistant Manager

Neil G. Friends - 17/02/2020 Confirmed reviews ALL
« Disappointing »

A 5 star location badly let down by the quality of the accommodation. Poor maintenance and ageing furniture and fittings detract from the experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I believe our General Manager has been in contact with you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Anderson Front Office Manager

Simon C. Families - 16/02/2020 Confirmed reviews ALL
« Good stay »

Awsome

Our hotel has responded to the review
Our hotel has responded to the review

Good evening Simon! What a nice feedback! We are glad you enjoyed your time with us and we cannot wait to see you back! Thank you again for sharing your experience. Sincerely, Pierre - Assistant Manager

Anonymous Families - 15/02/2020 Confirmed reviews ALL

Room was beautiful. Lots of cupboards so would work well for a long stay. The bathroom seemed to vent through the unit, and not directly to wherever bathrooms normally vent. The a/c was set to heat to 26 and cool to 12. neither very comfortable. Took to the following day to work out how the change it. The a/c also assumes you will not close both bedroom doors The wotif website says you have a double sofa bed. But we got a rollaway at extra cost. Perhaps just say it is a sofa or a double sofa. Don't mention the bed bit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and we are glad you enjoyed your room and its' equipment. I am sorry to read you could not work out the A/C correctly from the start. Feel free to ring Reception next time so we can assist you. The sofa bed can welcome 2 children hence the denomination of a double bed. However I understand your point as it can be a bit confusing. I will share your comments about this with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Pierre - Assistant Manager

Mary Families - 15/02/2020 Confirmed reviews ALL
« Not worth the money »

Room shabby. Carpets threadbare, all furniture marked and chipped. Safe not working. Damp smell in bathroom. This hotel desperately needs money spent on it! Not a lot staff could do

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary R., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; especially in regards to our rooms. I wanted to take this opportunity to inform you about our refurbishment works plan for this year. Most of the room, such as the carpet and furniture will be replace. We appreciate you shared your concerns, and it is our hope that you will give us another chance once we will have successfully completed this works! Sincerely, Pierre - Assistant Manager

Lynne M. Families - 15/02/2020 Confirmed reviews ALL
« Great view of Opera House »

Staff pleasant and efficient. I made a request and it was fulfilled before I even arrived at my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca and Lynette, What a pleasure to read such feedback about our staff! We are glad you enjoyed your stay with us and we all hope to welcome you soon again! Sincerely, Pierre - Assistant Manager

Sarah Families - 14/02/2020 Confirmed reviews ALL
« Well located and nice helpful staff »

Nice stay at the Pullman, nice staff and Nice location. Rooms a bit outdated and not as clean as I would of expected. There was hair and dirt in our bath and the balcony was quite dirty too. Carpet has all sorts of hair all over it. But overall nice experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. It is wonderful to hear that you enjoyed the service and the location of the hotel. It is unfortunate to hear that there was a downside to your stay. Please know that we appreciate and take all the feedback you provide on board and as a team we will work and reflect on areas needed as well as the areas you have stated. We hope that you are able to visit it in the future and that we are able to welcome you back to stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant and as memorable as the previous one. Sincerely, Simon Anderson, Front Office Manager

Anonymous Couples - 13/02/2020 Confirmed reviews ALL
« Great Stay »

Perfect for us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erika, We very much appreciate your comment regarding your stay at the Pullman Quay Grand Sydney Harbour; it is perfect for us. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as this one. Sincerely, Pierre - Assistant Manager

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Denis Couples - 11/02/2020 Confirmed reviews ALL
« Great location and attentive staff . »

Most enjoyable as expected as we have stayed at the hotel several times before .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Diane Couples - 11/02/2020 Confirmed reviews ALL
« Well located »

Great hotel comfortable rooms fantastic location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

David T. Families - 11/02/2020 Confirmed reviews ALL
« Stay here often but let down from staff and room »

I booked a two bedroom apartment, again. Firstly, went out all day and came back to room not made up, had to ask for it to be done. Then Complained that we had extremely bad noises coming from room. Staff did absolutely nothing to fix the issue, no sleep both nights. All I received was a plate of food and free parking. After being a loyal customer, spending a large amount of money with hotel, I feel that as a Platinum member I was let down and feel that the hotel had no date for its customers and will not be spending another cent with this extremely poorly managed establishment. My family and I did not sleep through two nights due to a very invasive noise in room. We requested help and all we received was lip service and had to ask on many occasions to have the issues solved. No suggestion of moving to another hotel, no suggestion of a reduced rate after paying a premium fee. This has given me a bad taste to staying with Accor and as a business owner that has my staff members of you company, I will be directing all my staff to move to another program. The senior staff at your hotel had no interest at all or are trained very poorly to deal with a situation like this. I would be ashamed as a premium hotel to have such poor practices or the poor treatment of a loyal customer. I am done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will follow up with my Managers, as I am very disappointed to read the lack of follow up which is unacceptable, and rest assured this will be addressed. I would like to offer you a full refund for your accommodation costs for your stay with us. As it is absolutely not the usual standard we pride ourselves on I would like to call you if you would like to discuss this further, would you be able to advise when would be a good time to call you? We really appreciate your sharing your concerns! Sincerely, Simon Anderson Front Office Manager

Anonymous Families - 11/02/2020 Confirmed reviews ALL
« In my heaven it was wonderful »

Couldn't have been better the location was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Debbie Solo - 10/02/2020 Confirmed reviews ALL
« Amazing! »

The room was beautiful and spacious. I felt as though I could have stayed there for a week!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs J., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Bill Couples - 09/02/2020 Confirmed reviews ALL
« Great location »

We had a wonderful 3 day-2 night stay, and enjoyed the delights of the surrounding restaurants and shopping to the full

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Amanda W. Couples - 09/02/2020 Confirmed reviews ALL
« Excellent views. Large apartment. »

We have stayed at the Quay Grand many times. We always love it. Unfortunately when we arrived the rubbish bin in the kitchen had not been emptied. Otherwise the apartment was made up as expected. Also the dishwasher did not work properly. It went through the cycle but the soap dispenser didn’t work. All the dishes came out soiled so I hand washed them. All that aside we have already re booked to come back in June.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback especially from returning guests. We are sorry for the state of the room when you first arrived and thanks to your feedback we fixed the dishwasher. Thank you again for sharing your experience, and we hope your next visit in June will be hassle free. Sincerely, Pierre - Assistant Manager

Walter W. Couples - 09/02/2020 Confirmed reviews ALL
« Okay but WiFi was terrible »

Generally okay but very poor WiFi connectivity spoiled visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and we are sorry to hear about your experience with our WiFi. Please note that we are offering WiFi booster at Reception that improve the signal in the room. Feel free to ask for one next time you are staying with us if the connection is poor. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than this one. Sincerely, Pierre - Assistant Manager

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