Pullman Quay Grand Sydney Harbour Hotel 5 stars

Always good & very friendly

A poor shadow of a former Accor great

I no longer hold Accor Platinum Status, but I did last time we came. I was dumped on Level 4. My visits to Thailand left me in suites. So I was dumped in Level 4 again (without any significant status this time). Complaints: * Left-hand lift not working; was told it was fixed on the final day; didn't visit it even once; social distancing requirements said that there should be no more than 2 people per lift. So We tried 5 times to go down for breakfast. No go until we pushed up and reached L9 or similar (which isn't great for your security). * Doof doof: this hurt badly: in Thailand we were upgraded to suites due to our Platinum Status. Not last time when I had Platinum status. After a few complaints we eventually got put onto the top hotel floor. Why play Doof Doof late at night? Why were we not upgraded last time? * 2 x light globes not working - both reported Not exactly a 5* experience! I'm not going to leave a negative review publicly due to our upgrade on Sunday, but that was a rush for us too, on a day that is quiet for you. On the plus side, staff and location is brilliant.

As always rooms are great, view is magical and staff are always friendly and helpful

We stayed here for two nights in a two bedroom apartment. It was a magnificent stay in a prime location with brilliant facilities. Can't wait to come back!!

Having stayed at Quay Grand for nearly 10 years, except of the last couple as the rooms were getting shabby. Quite disappointing, I had a upgraded harbour suite however it was right at the end where the building works and concourse upgrade were happening. Surely there were apartments the other end, so much for a sleep in. As to upgrades quite nice but the suites now appear smaller due to the darker colours and I notice the bathroom had no such upgrades except for a new vanity and tap wear.

Lovely hotel, friendly staff rooms lovley

The apartment was a great size extremely comfortable and we enjoyed having a full size kitchen.

Stay overall was great, staff recognised me and welcomed me back. Only slight disappointment is as a guest that has stayed there for 40 or more times and was staying for 3 nights, being placed on the 7th floor and not higher up.

This is our favorite hotel so far on Circular Quay. Just leave your car in the underground parking & walk or public transport is so easy from this location.. Great restaurants on the promenade are virtually at the Quay entrance to the hotel. A short walk around Circular Quay takes you to The Rocks area & Argyle Street for yet more food & drinking venues also the best Patisserie (Le Renaissance) The East Asian restaurant is a short walk towards the Opera house for the best food lunch or dinner.

It was adequate. Sad to say. Stay here at least yearly for a week or so and the refurbishment is ok. Taps are of poor quality. Not enough cooking utensils. No tea towel or cloths. No information in our apartment on the opening hours of the restaurant or the bar area. Tried to make a booking a few times for dinner to no avail. Booked out. Mentioned this at checkout to be advised there should have been printed info in your room. If it wasn’t you could have called us. Why wasn’t it in the room? We stayed for 7 nights. No newspaper until requested and some staff said that’s ok we will get you one and other staff said do you want us to go to the shop for you. The shop was next door. Wifi hit and miss had to organise modems. Seriously we are platinum members and entitled to free wifi. So overall this beautiful establishment that we adore has gone downhill big time customer service wise. Regards David and Alice B..

As polite & courteous as the staff were, as a Diamond status we were not advised of breakfast details, late check out or any additional details at check in. Basically we were given our room key and told where the lifts were. In saying that, the room was clean and beautifully appointed, loads of space with everything we needed. Location is second to none but at $699 per night for a park view, the value was definitely not there.

Easy to walk from train station tot he hotel. Both elevators worked this time. Lovely big room with separate living area and comfortable big bed. Not very noisy. Smell of garlic pervading in the hall after we returned from the opera. Very cooperative dining staff with excellent food. We did not try the bar this time, because usually it is too noisy for us.

Thoroughly enjoyed our stay here - an easy walk Circular Quay train station, ferry wharfs and light rail, it was only a few minutes further to reach Martin Place station. Besides being conveniently located to transport the Opera House & Botanic Gardens are just outside the door for you to explore. Meals in Hacienda Bar & Q Restaurant were enjoyable & well priced.

excellent