Pullman Quay Grand Sydney Harbour Hotel 5 stars

Customer review rating 4.5/5 6,940 reviews

ALLSAFE approved hotel

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Pullman Quay Grand Sydney Harbour
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+ 25 Services

Hotel extras

  • Enjoy Royal Botanic Garden or Sydney Harbour views from your balcony suite

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Discover the delights of seductive signature cocktails in our vista bar Hyde Hacienda Sydney

  • With a breathtaking setting, indulge in modern seasonal cuisine in Q dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centrePaying
  • Well-being
  • Babysitting on requestPaying
  • Boat excursions (nearby)Paying
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 sydney
australia

Tel: +61292564000

Fax: (+61)2/92564040

Check-in from 14h00

Check out up to 11h00

  • CIRCULAR QUAY :  VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS :-33.860545, 151.213036

Exhibition and convention centre

  • CONVENTION CENTRE 3.9 km / 2.42 mi
Exhibition and convention centre

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 70 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Soundproof areas for greater comfort

  • An extensive array of audio, video and projection equipment

  • Podium

  • WIFI access

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

One Bedroom Garden View Apartment

Accessible room
  • Max. number of persons: 4
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe One King Bedroom Garden View Apartment

  • Max. number of persons: 4
  • Area: From 80 m² / 861 sq ft
  • Views: Garden View, Park view *

* Subject to availability

One Bedroom Harbour View Apartment

  • Max. number of persons: 4
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe One King Bedroom Harbour View Apartment

  • Max. number of persons: 4
  • Area: From 80 m² / 861 sq ft
  • Views: Harbour view *

* Subject to availability

Two Bedroom Garden View Apartment

  • Max. number of persons: 6
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two King Bedroom Garden View Apartment

  • Max. number of persons: 6
  • Area: From 120 m² / 1292 sq ft
  • Views: Park view, Garden View *

* Subject to availability

Two Bedroom Harbour View Apartment

  • Max. number of persons: 6
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two King Bedroom Harbour View Apartment

  • Max. number of persons: 6
  • Area: From 120 m² / 1292 sq ft
  • Views: Harbour view *

* Subject to availability

Apartments

Our restaurants and bars

Q DINING

Type of cuisine: Gourmet

Taking inspiration from our location between the Royal Botanic Gardens and Sydney Harbour, Q Dining is 'where land meets sea'. Our modern Australian menu strives to acknowledge the traditional owners of the land with a focus on locally sourced produce

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Hyde Hacienda Sydney

Type of cuisine: Wine bar

Explore Hyde Hacienda Sydney Bar + Lounge's seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconicSydney Harbour

Hyde Hacienda Sydney

Non contractual photo

Explore Hyde Hacienda Sydney Bar + Lounge seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconic Sydney Harbour

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,940 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,828 reviews

Yet another wonderful Staycation in Sydney

TripAdvisor rating 5.0/5

parkerette 05/04/2021 TripAdvisor review

We are always happy with our stay at Pullman Quay Grand. Breakfast was wonderful and the staff again out did themselves. We left our wallet in the room after check out and they promptly called us and had everything ready in a secure envelope when we called in the next day to pick it up. We stayed in a one bedroom executive harbour view room. It has all been refurbished and looks amazing. I stayed with a friend from out of town so we didn't share a bed. I slept on the fold out lounge. Can I just say that it was the most comfortable fold out lounge I have ever slept on. I had a wonderful nights sleep.

Position & reliability

Customer review rating 4.5/5

Anonymous Couples - 03/04/2021 Confirmed reviews ALL

Always good & very friendly

Dear Mr M., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Where has the magic gone

Customer review rating 2.0/5

Daniel P. Couples - 03/04/2021 Confirmed reviews ALL

A poor shadow of a former Accor great

Dear Mr & Mrs P., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is absolutely not the usual standard we pride ourselves on and it is most disheartening to hear of your disappointment. Since receiving your feedback we have discussed your experience as a team, and no doubt this is an opportunity to make significant improvements to ensure this is an isolated incident. I do hope you give us further opportunities to look after you in the future. May I kindly request that you contact myself directly regarding future bookings. We will do our utmost to restore your good faith in our hotel and have a memorable stay for all the right reasons. Once again, we appreciate and thank you for your feedback. Kind regards, Simon Anderson Front Office Manager

Awesome location, not the best experience

Customer review rating 2.5/5

Peter W. Families - 02/04/2021 Confirmed reviews ALL

I no longer hold Accor Platinum Status, but I did last time we came. I was dumped on Level 4. My visits to Thailand left me in suites. So I was dumped in Level 4 again (without any significant status this time). Complaints: * Left-hand lift not working; was told it was fixed on the final day; didn't visit it even once; social distancing requirements said that there should be no more than 2 people per lift. So We tried 5 times to go down for breakfast. No go until we pushed up and reached L9 or similar (which isn't great for your security). * Doof doof: this hurt badly: in Thailand we were upgraded to suites due to our Platinum Status. Not last time when I had Platinum status. After a few complaints we eventually got put onto the top hotel floor. Why play Doof Doof late at night? Why were we not upgraded last time? * 2 x light globes not working - both reported Not exactly a 5* experience! I'm not going to leave a negative review publicly due to our upgrade on Sunday, but that was a rush for us too, on a day that is quiet for you. On the plus side, staff and location is brilliant.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is absolutely not the usual standard we pride ourselves on and it is most disheartening to hear of your disappointment. Since receiving your feedback we have discussed your experience as a team, and no doubt this is an opportunity to make significant improvements to ensure these are not repeated. I do hope you give us further opportunities to look after you in the future. May I kindly request that you contact myself directly regarding future bookings. We will do our utmost to restore your good faith in our hotel and have a memorable stay for all the right reasons. Once again, we appreciate and thank you for your feedback. Kind regards, Simon Anderson Front Office Manager

Great Location

Customer review rating 4.5/5

Liz B. Couples - 30/03/2021 Confirmed reviews ALL

As always rooms are great, view is magical and staff are always friendly and helpful

Dear Mrs B., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

A beautiful apartment in an excellent location.

Customer review rating 5.0/5

Nick K. Families - 27/03/2021 Confirmed reviews ALL

We stayed here for two nights in a two bedroom apartment. It was a magnificent stay in a prime location with brilliant facilities. Can't wait to come back!!

Dear Nick & Mel K., Thank you very much for your rating. We are delighted that you enjoyed your time with us! Kind regards, Steve Savic, General Manager

Noisy

Customer review rating 3.5/5

Steve Friends - 18/03/2021 Confirmed reviews ALL

Having stayed at Quay Grand for nearly 10 years, except of the last couple as the rooms were getting shabby. Quite disappointing, I had a upgraded harbour suite however it was right at the end where the building works and concourse upgrade were happening. Surely there were apartments the other end, so much for a sleep in. As to upgrades quite nice but the suites now appear smaller due to the darker colours and I notice the bathroom had no such upgrades except for a new vanity and tap wear.

Dear Steven B., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have schedules with the builders to make sure the noise does not occur every day however it seems on this occasion we have missed the mark. We will do our utmost to restore your good faith in our hotel and have a memorable stay for all the right reasons. Sincerely, Steve Savic, General Manager.
Customer review rating 4.0/5

Jenny W. Couples - 16/03/2021 Confirmed reviews ALL

Lovely hotel, friendly staff rooms lovley

Dear Mrs W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

great location and wonderful views

Customer review rating 4.5/5

Loraine K. Couples - 15/03/2021 Confirmed reviews ALL

The apartment was a great size extremely comfortable and we enjoyed having a full size kitchen.

Dear Ms K., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager
Customer review rating 4.0/5

Anonymous Business - 13/03/2021 Confirmed reviews ALL

Stay overall was great, staff recognised me and welcomed me back. Only slight disappointment is as a guest that has stayed there for 40 or more times and was staying for 3 nights, being placed on the 7th floor and not higher up.

Dear Mr H., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologise for your room allocation, I will follow up with my team to ensure these profile notes are not missed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Simon Anderson Front Office Manager

Location

TripAdvisor rating 4.0/5

kymrichards55 13/03/2021 TripAdvisor review

This is our favorite hotel so far on Circular Quay. Just leave your car in the underground parking & walk or public transport is so easy from this location.. Great restaurants on the promenade are virtually at the Quay entrance to the hotel. A short walk around Circular Quay takes you to The Rocks area & Argyle Street for yet more food & drinking venues also the best Patisserie (Le Renaissance) The East Asian restaurant is a short walk towards the Opera house for the best food lunch or dinner.

Dear kymrichards55, Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Steve Savic, General Manager.

Hope it improves after Covid

Customer review rating 3.0/5

David B. Couples - 12/03/2021 Confirmed reviews ALL

It was adequate. Sad to say. Stay here at least yearly for a week or so and the refurbishment is ok. Taps are of poor quality. Not enough cooking utensils. No tea towel or cloths. No information in our apartment on the opening hours of the restaurant or the bar area. Tried to make a booking a few times for dinner to no avail. Booked out. Mentioned this at checkout to be advised there should have been printed info in your room. If it wasn’t you could have called us. Why wasn’t it in the room? We stayed for 7 nights. No newspaper until requested and some staff said that’s ok we will get you one and other staff said do you want us to go to the shop for you. The shop was next door. Wifi hit and miss had to organise modems. Seriously we are platinum members and entitled to free wifi. So overall this beautiful establishment that we adore has gone downhill big time customer service wise. Regards David and Alice B..

Dear Mr B., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is absolutely not the usual standard we pride ourselves on and it is most disheartening to hear of your disappointment. Since receiving your feedback we have discussed your experience as a team, and no doubt this is an opportunity to make significant improvements to ensure this is an isolated incident. I do hope you give us further opportunities to look after you in the future. May I kindly request that you contact myself directly regarding future bookings. We will do our utmost to restore your good faith in our hotel and have a memorable stay for all the right reasons. Once again, we appreciate and thank you for your feedback Kind regards, Simon Anderson Front Office Manager

Lovely weekend..

TripAdvisor rating 4.0/5

516office 10/03/2021 TripAdvisor review

As polite & courteous as the staff were, as a Diamond status we were not advised of breakfast details, late check out or any additional details at check in. Basically we were given our room key and told where the lifts were. In saying that, the room was clean and beautifully appointed, loads of space with everything we needed. Location is second to none but at $699 per night for a park view, the value was definitely not there.

Dear 516office, Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please know that we appreciate and take all the feedback you provide on board and as a team we will work and reflect on areas needed. We hope that you are able to visit it in the future and that we are able to welcome you back to stay with us. Sincerely, Steve Savic, General Manager.

We try to stay there if we go to an evening opera at the Opera House. Sometimes it is too expensive at certain times of year. Very well located for our purposes.

Customer review rating 4.5/5

Howard A. B. Couples - 08/03/2021 Confirmed reviews ALL

Easy to walk from train station tot he hotel. Both elevators worked this time. Lovely big room with separate living area and comfortable big bed. Not very noisy. Smell of garlic pervading in the hall after we returned from the opera. Very cooperative dining staff with excellent food. We did not try the bar this time, because usually it is too noisy for us.

Dear Mr B., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Great Stay

TripAdvisor rating 5.0/5

SJH2702 07/03/2021 TripAdvisor review

Thoroughly enjoyed our stay here - an easy walk Circular Quay train station, ferry wharfs and light rail, it was only a few minutes further to reach Martin Place station. Besides being conveniently located to transport the Opera House & Botanic Gardens are just outside the door for you to explore. Meals in Hacienda Bar & Q Restaurant were enjoyable & well priced.

Dear SJH2702, We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. We are very fortunate to be in such a great location and it is fantastic that you enjoyed such. We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel. Sincerely, Steve Savic, General Manager.

an old favourite

Customer review rating 5.0/5

Tim C. Solo - 05/03/2021 Confirmed reviews ALL

excellent

Dear Mr C., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Execllent room Good location

Customer review rating 4.5/5

Anonymous Couples - 03/03/2021 Confirmed reviews ALL

Friendly and helpful service

Dear Mr C., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback as a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing your experience, and we look forward to welcoming you back for another memorable experience. Kind regards, Simon Anderson Front Office Manager

Weekend show stay in Sydney

TripAdvisor rating 4.0/5

Steve G 03/03/2021 TripAdvisor review

Came down from country NSW to see a show with family. Location first rate, service first class, room furnishings just looking a little tired, but we had a great time and my grandson especially enjoyed the pool. When we arrived several electrical circuits in our suite were not functioning due to a tripped fuse/switch, rectified immediately upon reporting to reception.

Dear Steve G, Thank you for sharing your experience, we are delighted you enjoyed your time with us and we hope your next visit will be as pleasant and as memorable as the previous one. Sincerely, Steve Savic, General Manager..

Good Stay

Customer review rating 4.5/5

John W. Business - 01/03/2021 Confirmed reviews ALL

Overnight Stay

Dear Mr W., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback and constructive criticism. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Anderson Front Office Manager

Great place to stay

Customer review rating 5.0/5

David Couples - 01/03/2021 Confirmed reviews ALL

Everything from the position at Circular Quay to the fantastic staff that always make you welcome

Dear Mr P., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Anderson Front Office Manager

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