Pullman Quay Grand Sydney Harbour

Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.6/5 547 reviews

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Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hyde Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 Sydney
Australia

Telephone +61 2 9256 4000

Fax +61 2 9256 4040

  • CIRCULAR QUAY:  VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS:-33.860545, 151.213036

Exhibition and convention centre

  • CONVENTION CENTRE 3.9 km / 2.42 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  547 reviews

TripAdvisor Rating  4.5/5  1,859 reviews

Certificate of excellence 2022

Great room lift maintenance could have been handled better

TripAdvisor rating 4.0/5

walker7478 Families - TripAdvisor review

We stayed here for 5 nights with the 2 children and the room was amazing. Services were good. Couldn’t book to eat in the restaurant or the bar as at the weekend it’s very busy so we ordered pizza or ate out On day 2 I was in the lift and it dropped 1M which scared the life out of me. Another traveller was similarly shocked. We reported it to the hotel and asked for options as I was a little concerned using the lift. there was hotel maintenance 1 lift was out. We weren’t allowed to use the stairs which amazed me, only to come down. So the manager then finally offered us a lift pass for residence lift which helped but only to go up. This should have been taken a lot more seriously but I was glad to have the other lift. I felt it was dismissed a little too quick as it was just one of those things.

My favourite hotel when in Sydney

Customer review rating 5.0/5

Sk Business - Confirmed reviews ALL

I have stayed at many hotels in Sydney over the years and the Pullman is by far my favourite. Having an equiped apartment with separate spaces and a balcony is perfect.

Dear Ms. K., Thank you so much for loyalty and your comments regarding your recent stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hooman Zomorrodi Assistant Front Office Manager

Very well located. Good views.

Customer review rating 5.0/5

Glenys Z. Couples - Confirmed reviews ALL

Friendly and helpful staff. Well located. Good views.

Dear Ms. Z., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to your experience with our Food & Beverage department, I do apologise if the in room dining menu was not to your satisfaction. We always try to add new items to the menu and in fact a new menu has been created for in room dining from beginning of August as well as the Q Dining is now open every night so for your next visit there will be more dining options available. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hooman Zomorrodi Assistant Front Office Manager

Good location, poor service. Not 5 star

Customer review rating 1.0/5

Giulia Couples - Confirmed reviews ALL

The location, view and room was fantastic. We stayed in the deluxe harbour view room. Unfortunately the in room spa did not work ( main reason for booking this room! ) and the service was poor. Received multiple incorrect orders from room service. Room service bill was not amended correctly. Fold our bed was added to the room instead of a cot on arrival. Bag trolley was not offered to us on arrival ( was very much needed! ) one loft was working at the time also added to an annoying experience. This was our first trip after having a baby so was very much looking forward to relaxing and utilising a spa, while enjoying room service and this was too difficult to achieve with the wrong orders and broken soa. Very disappointed. Didn’t receive any 5 star service from a 5 star hotel.

Dear Mrs. D., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact myself directly on H8… for your next visit so I can personally assure a memorable stay for you and your partner. Sincerely, Hooman Zomorrodi Assistant Front Office Manager

Amazing location, clean and great service

Customer review rating 5.0/5

Lejla R. Families - Confirmed reviews ALL

Only have positive things to say and cannot wait to come back hopefully

Dear Ms. R., Thank you for your kind feedback. It is so lovely to hear you have enjoyed your recent stay with us. We hope to welcome you back some time soon. Sincerely, Hooman Zomorrodi Assistant Front Office Manager

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Other web-users rate our hotel

  • 375 reviews 9.6/10 Location
  • 529 reviews 7.9/10 Room
  • 438 reviews 8.1/10 Service
  • 12 reviews 2.6/10 WiFi
  • 106 reviews 4.2/10 Food
  • 104 reviews 4.3/10 Amenities
  • 102 reviews 3.7/10 Cleanliness
  • 75 reviews 6.8/10 Breakfast

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