Pullman Quay Grand Sydney Harbour Hotel 5 stars

Customer review rating 4.5/5 6,776 reviews
Pullman Quay Grand Sydney Harbour
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+ 25 Services

Hotel extras

  • Enjoy Royal Botanic Garden or Sydney Harbour views from your balcony suite

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Discover the delights of seductive signature cocktails in our vista bar Hyde Hacienda Sydney

  • With a breathtaking setting, indulge in modern seasonal cuisine in Q dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000
sydney
australia

Tel: +61292564000

Fax: (+61)2/92564040

Contact email

Check-in from 14h00

Check out up to 11h00

  • CIRCULAR QUAY :  VARIOUS CIRCULAR QUAY

  • By plane

    SYDNEY INTL AIRPORT At 16.7km / 10.38 miles - Shuttle paying

  • By train

    CIRCULAR QUAY At 0.4km / 0.25 miles

GPS :-33.860545, 151.213036

Exhibition and convention centre

  • CONVENTION CENTRE 3.9 km / 2.42 mi
Exhibition and convention centre

Your meetings and events

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Soundproof areas for greater comfort

  • An extensive array of audio, video and projection equipment

  • Podium

  • WIFI access

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Providing luxury all-suite accommodation in the heart of Sydney, Pullman Quay Grand Sydney Harbour features a range of one and two bedroom suites with views overlooking the picturesque Royal Botanical Gardens or the vibrant Sydney Harbour and Circular Qua y. Guests staying at this remarkable Sydney hotel can enjoy a range of superb accommodation facilities, including a fully equipped kitchen, a separate living and dining area, a private balcony, a luxurious bathroom with spa bath, internet and a work desk.

Deluxe One King Bedroom Garden View Suite

  • Max. number of persons: 4
  • Area: From 80 / 861 sq ft

Deluxe One King Bedroom Harbour View Suite

  • Max. number of persons: 4
  • Area: From 80 / 861 sq ft

Deluxe Two King Bedroom Garden View Suite

  • Max. number of persons: 6
  • Area: From 120 / 1292 sq ft

Deluxe Two King Bedroom Harbour View Suite

  • Max. number of persons: 6
  • Area: From 120 / 1292 sq ft
Accessible room

1 Bedroom Suite Garden View

  • Max. number of persons: 4
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

1 Bedroom Suite Harbour View

  • Max. number of persons: 4
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Garden View

  • Max. number of persons: 6
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Suite Harbour View

  • Max. number of persons: 6
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar
Apartments

Our restaurants and bars

Q DINING

Type of cuisine: Gourmet

Taking inspiration from our idyllic location between the Royal Botanic Gardens and Sydney Harbour, the concept for the newly refurbished Q Dining was 'where land meets sea'. Describing the venue as an Australian sanctuary, the space encapsulates characte

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Hyde Hacienda Sydney

Type of cuisine: Wine bar

Explore Hyde Hacienda Sydney Bar + Lounge's seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconicSydney Harbour

Hyde Hacienda Sydney

Non contractual photo

Explore Hyde Hacienda Sydney Bar + Lounge seductive signature cocktail list and premium beverage menu, while tantalising your taste buds with a variety of mouth-watering South American inspired eats designed to share set against the iconic Sydney Harbour

Our guest reviews for
Pullman Quay Grand Sydney Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,776 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,789 reviews

great spot

Customer review rating 4.5/5

Shaun S. Couples - 29/03/2020 Confirmed reviews ALL

fantastic views and location

Beautiful view, amazing staff and overall i felt welcomed

Customer review rating 4.5/5

Alec A. Couples - 29/03/2020 Confirmed reviews ALL

Simple words amazing wonderful worth the stay

The best & most beautiful location on Sydney Harbour. Beautiful Hotel with lovely, large, clean rooms. I stayed in the harbour view room & it was the best view.

Customer review rating 4.5/5

Maria O. Couples - 26/03/2020 Confirmed reviews ALL

I had the most wonderful stay ! It was my second stay in the same Harbour View Room & loved the spacious, clean room with stunning views, the whole hotel is Beautiful & I will stay again ! I would also like to thank the front desk staff who checked me in early & I was able to enjoy my Beautiful room earlier ! Lovely & welcoming staff on the front desk always makes the difference. I would also like to thank the reservations guy on the phone, I think his name was Stephen, I spoke to him the night before my stay to request an early check in & he was very pleasant & very helpful. Thank you Pullman Quay Grand for a fantastic stay ! Have stayed twice now & will stay again real soon ! :)

Extremely helpful staff

Customer review rating 4.5/5

David H. Families - 25/03/2020 Confirmed reviews ALL

Had excellent stay in the difficult CoranaVirus circumstances. Staff could not have been more helpful in dealing with all requests.

Great location

Customer review rating 4.5/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

Great location, terrible hotel. Worst we've stayed in a long time.

Amazing location

Customer review rating 4.5/5

Shantelle Families - 24/03/2020 Confirmed reviews ALL

Beautiful views, great room service. Only downside for me was the pillows were a bit uncomfortable.

Excellent location

Customer review rating 4.5/5

Gary Business - 24/03/2020 Confirmed reviews ALL

Location outstanding, room decor a little 'tired' and some of the gym equipment not functional.

Great staff, food and location

Customer review rating 4.5/5

Anonymous Friends - 23/03/2020 Confirmed reviews ALL

Team we’re welcoming and fantastic. The elevators were down for the day and we were stuck in the pool area for a little while but they were so helpful and kind towards us. The food was great But the bar the music was a little loud we couldn’t talk to each other sitting next to us. But overall very good location.

Great Position!

Customer review rating 4.5/5

Daniel Couples - 22/03/2020 Confirmed reviews ALL

Fantastic hotel and staff were extremely friendly and helpful .. Room was spacious and very clean!

Love the Location

Customer review rating 4.5/5

Anonymous Couples - 19/03/2020 Confirmed reviews ALL

We have stayed at your hotel many times. This time a few things went wrong. One day we did not have hot water. During our stay the lift was not working on many occasions. There are only two lifts for guests to use and one was not working at all. The out door table on the balcony was very unsteady. I did mention this but no one came to check it out. We love the location of the hotel and enjoy our stays.

Great location but much room for improvement

Customer review rating 4.5/5

Martin L. Couples - 18/03/2020 Confirmed reviews ALL

We were located in room 403 right above the Hacienda Bar. The noise from the music being played in the bar was extremely high to extent that the room vibrated. This typically lasted from 2pm to 1130 pm when events were being conducted. I had to phone the front desk on numerous occasions to ask them to turn it down.. this is a well documented issue on Trip Advisor. The lifts were failing on a regular basis during our stay (10th to 16th March 2020). The facilities in the Gym were extremely poor - no free weights. My wife had to borrow a set from a resident. The staff were very friendly and accommodating, however, I do not believe we had value for money on this occasion.

Dear Martin L., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. First of all I updated your profile to make sure we are allocating you far away from Hacienda in the future. Our Maintenance Team is working hard to get our second lift fix as soon as possible. I understand your frustration but is it unfortunately beyond our control. Finally I will share your remarks regarding our gym as I also believe the weights for example should be accessible for our guests. We appreciate you shared your concerns. It is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Pierre

Great service, beautiful balcony views, hygienic & perfect for a couple

Customer review rating 4.5/5

Rokaya Couples - 17/03/2020 Confirmed reviews ALL

First time my husband & I stayed at this hotel and will definitely stay there again and again. Hotel was clean, spacious and felt homely. The balcony view was amazing, even more spectacular at night with the harbour and Luna Park all lit. Service was great upon arrival and check out.

Nightclub Hotel

Customer review rating 4.5/5

Nick D. V. Families - 17/03/2020 Confirmed reviews ALL

Couldn’t sleep until the nightclub located one floor below closed. Hotel needs to decide if the patrons in the bar or the guests are the priority

Dear Mr De V., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. We wanted to take this opportunity to apologies once more about the noise from Hacienda while staying with us. I believe Amir was in contact with you on departure and after your stay to follow up on this matter. We still hope you will give us another chance to better serve you in the near future. Sincerely, Pierre

Nice location, but service not so good.

Customer review rating 4.5/5

Prefer N. T. S. Business - 16/03/2020 Confirmed reviews ALL

Nice location. Beautiful spot on the harbor. But, the service was less than ideal. The restaurant staff was rude and unwelcoming. They even suggested that if I wasn't happy that there were several other restaurants on the Quay that would serve me. The housekeeping staff didn't arrive to clean my room until 5:00 pm. That is a time when I needed a rest from a busy day. But they kept knocking on the door and disturbing me. So, I did not ever get my room cleaned once. The lift to the pool and gym area was broken and out of service. The staff didn't seem concerned and said that this is common. The gym equipment is old and out of repair. The gym area was disgusting. It could use a thorough upgrade and new equipment.

Not value for money

Customer review rating 4.5/5

Rod M. Couples - 16/03/2020 Confirmed reviews ALL

View of course is great and the room was a good size. The problems I saw was we had to wait for the room because it was being cleaned and when we settled in I noticed the floor in the kitchen was littered with string like material. Our stayed also included free WiFi and we found we had to pay for Wifi in the room so we used our mobile's Wifi. I think staying at another hotel like the Shanghai la, the Intercontinental, Marriot or Quay West which also have views is far better value for money.

Dear Rodney M., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Housekeeping is doing its best to give the room by 2.00pm and we are glad they managed to do so for you. Sorry you had to wait with us a bit at Reception to give you access to a room not cleaned properly. We also would like to apologise regarding the WiFi as we do offer free access codes at Reception. We appreciate you shared your concerns. We clearly failed on different occasions and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Pierre

Stay marred by the noise from Bar/Nightclub(?) during Friday,Saturday and Sunday nights

Customer review rating 4.5/5

Capt.john L. Couples - 16/03/2020 Confirmed reviews ALL

We have stayed in the same Suite for considerable periods over a multi-year span.The reception staff are excellent,room service a bit spasmodic,but the noise from the bar below us was quite unbearable.The bar manager ignored our requests to tone down the bass section of the "music" being played at deafening volume.The only way to get away from it was to go somewhere else,and - considering the amount our stay was costing - this was quite unacceptable.One assumes that the bar was there for the use of residents,but the bar manager seemed only interested in turning it into a night club,with clientele being attracted in from outside.

Dear Mr L., Once again I would like to apologies for your last experience with us and the way it has been dealt with. I would like to reassure you that your feedbacks while in house and now online have been largely shared with the teams. I sincerely hope that measures will be taken to avoid a similar situation when you are returning next year. We appreciate you shared your concerns, and it is our hope that you will give us the opportunity to better serve you next time you are staying at Pullman Quay Grand Sydney Harbour. Sincerely, Pierre

LOVELY STAY

Customer review rating 4.5/5

Jenny Couples - 16/03/2020 Confirmed reviews ALL

Apartment was lovely with fantastic views. Staff were very helpful and friendly

Horrible and Scary

Customer review rating 4.5/5

Opera L. Couples - 14/03/2020 Confirmed reviews ALL

Woken suddenly at 7.30 by an incredibly loud noise - a jackhammer or drill right into the wall of our apartment. It was so intensely loud and sudden that it was frightening and distressing. I rang reception in tears and they just didn't care. I measured it on my phone and it was above the level that causes hearing damage. As we waited for the lift to get out another guest arrived in equal distress. Both my husband and I have heart issues - this experience was just horrible and could have been worse. Then when we checked out the girl asked 'how was your stay' as if nothing had happened. We have stayed here many times, and have booked multiple rooms for family and friends, across more than a decade. But we were treated like dirt when we complained. Best they could do was make a note on file to not give us that room again. NO-ONE should have to stay in that room. Guests deserve, and pay to be safe.

Brilliant location. This stay was as enjoyable as the last one 10 years ago.

Customer review rating 4.5/5

Anonymous Couples - 14/03/2020 Confirmed reviews ALL

Our harbour view suite was available on our very early arrival, which was most welcome after more than 29 hours travelling from UK! We had stayed at Quay Grand in February 2010 for my 60th birthday and returned to celebrate my 70th. The return visit didn't disappoint. The suite could perhaps be refreshed, but it was clean, comfortable and well equipped. The location is stunning. We plan to return, hopefully in less than 10 years.

Dear Pamela, We very much appreciate your feedback regarding your second visit with us. It is our pleasure to give access to our Suite earlier when possible. We are glad you enjoyed your stay as much as you did 10 years ago. Thank you again for sharing your experience we hope to see you soon to discover our refurbished rooms! Sincerely, Pierre

Birthday treat

Customer review rating 4.5/5

Ian P. Couples - 13/03/2020 Confirmed reviews ALL

Two nights at Pullman Grand were really satisfying. Lovely stay and we plan to do it again in the near future.

Good evening Ian, It is a real pleasure to receive your feedback and we are glad you enjoyed the time you had with us to celebrate your birthday! Thank you again for sharing your experience we hope to see you soon again as well! Sincerely, Pierre
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