Novotel Sydney Parramatta

Novotel Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 4.1/5 1,566 reviews

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Hotel extras

  • Newly renovated room, WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gymnasium

  • 11 flexible conference and event spaces

  • Close to Parramatta Free Shuttle Bus, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Sydney Parramatta

350 Church Street

GPS:-33.810197, 151.00496

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Your meetings and events

Home to one of the most extensive conference centres in Western Sydney, Novotel Sydney Parramatta features 11 exceptional event spaces over two dedicated floors, with the capacity to accommodate 5 to 550 delegates. From the intimate Boardroom to the expan sive pillarless Lennox Ballroom, this impressive Sydney hotel has conference facilities to suit all types of events. Modern, stylish and well appointed, each event space opens out into the hotel's sunlit atrium, an attractive space that can also be used a s a pre-function or breakout area. Guests can enjoy access to a wide range of modern conferencing facilities and state-of-the-art audio visual equipment, as well as dedicated high-speed Wi-Fi access that allows up to 600 people to connect on one password.

Room descriptions and layouts


meeting rooms

From 1 to 550 


Configuration is not available for these requirements
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Our accommodation(s)

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,566 reviews

TripAdvisor Rating  3.5/5  1,328 reviews

Hotel in need of an upgrade

TripAdvisor rating 2.0/5

787carola Friends getaway - TripAdvisor review

Very disappointing, hotel is very run down, needs a face lift, rooms were not welcoming, dusty and not maintained. Very disappointing for Novotel chain. Check-in staff were very accommodating and helpful. Restaurant dinning area desperately needs an upgrade, food was good!

Avoid Avoid Avoid

TripAdvisor rating 1.0/5

968taniap Business - TripAdvisor review

Where to start. I travel for business and stay in hotels every second or third week around Australia. Cons: Arrived at about 8.40 pm after a long day at work. Reception guy was completely disengaged and gave me no information about the property. Ordered room service via the QR code in the room at 8.45pm. By 9.45 no food in sight so called reception to be advised “the restaurant is closed, the kitchen mustn’t have got the order”. I asked what could be done, he said “I can give you a breakfast voucher”. Went to bed frustrated and hungry. Lightning in room and bathroom is terrible. I’m 5.4 and shower head was at my eye level and over bath so made showering a difficult task. Thank goodness for the mirror in the elevator as that’s the only way you can check your appearance (all guests were doing same, adjusting ties, belts, etc while riding down) Housekeeping failed to service my room on any day during my 3 night stay, even though I had requested it on checkin. They could have at least cleared rubbish and replaced the 4 tiny milk pods i was provided on checkin. Asked to review my account before checkout but guy on reception just read it out with no amounts then handed me the account which only showed payment made not itemized charges. At 5.30am I just wanted out. Pros: room service dinner on final night was delivered by a lovely friendly girl and food was delicious. This girl should be transferred to reception as the others need serious training in basic customer service. In short I will never stay here again and have advised our travel arranger to avoid at all costs for any other staff.

Football Semi Final Stay

Customer review rating 4.5/5

Jase Couples - Confirmed reviews ALL

Overall good although check in was a lot slower than usual

Exceeded expectations

Customer review rating 5.0/5

Garry P. Couples - Confirmed reviews ALL

This hotel was great in every way. From check in to an excellent room, great breakfast and excellent service, would highly recommend.

Great customer service

Customer review rating 5.0/5

Kim Couples - Confirmed reviews ALL

From checking in to checking out staff were super friendly & obliging - nothing an issue

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Other web-users rate our hotel

  • 581 reviews 8.7/10 Location
  • 1,085 reviews 5.7/10 Room
  • 950 reviews 8/10 Service
  • 22 reviews 3.8/10 WiFi
  • 497 reviews 4.7/10 Comfort
  • 449 reviews 5.4/10 Cleanliness
  • 228 reviews 3.6/10 Amenities
  • 219 reviews 6.1/10 Breakfast

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