Novotel Sydney Parramatta Hotel 4 stars

Customer review rating 4.0/5 7,328 reviews

Novotel Sydney Parramatta
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+ 22 Services

Hotel extras

  • WiFi, LCD TV, rooms with park or river view

  • Modern Australian cuisine at 350 Restaurant & Lounge

  • Outdoor pool and spa, steam room, modern gym

  • 11 flexible conference and event spaces

  • Buses outside, 10-minute walk to train or ferries

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY INTLPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Sydney Parramatta

350 Church Street
2150
parramatta
australia

Tel: +61296304999

Fax: (+61)2/96300757

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    SYDNEY INTL At 30.7km / 19.08 miles - Shuttle paying

  • By boat

    PARRAMATTA FERRY At 0.9km / 0.56 miles

  • By train

    PARRAMATTA At 1km / 0.62 miles

GPS :-33.810197, 151.00496

Your meetings and events

Home to one of the most extensive conference centres in Western Sydney, Novotel Sydney Parramatta features 11 exceptional event spaces over two dedicated floors, with the capacity to accommodate 5 to 550 delegates. From the intimate Boardroom to the expansive pillarless Lennox Ballroom, this impressive Sydney hotel has conference facilities to suit all types of events. Modern, stylish and well appointed, each event space opens out into the hotel's sunlit atrium, an attractive space that can also be used as a pre-function or breakout area. Guests can enjoy access to a wide range of modern conferencing facilities and state-of-the-art audio visual equipment, as well as dedicated high-speed Wi-Fi access that allows up to 600 people to connect on one password.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Lectern

  • Podium

  • Day light

  • Airconditioned meeting room

  • WIFI access

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Featuring a spacious design and contemporary décor, guest rooms at Novotel Sydney Parramatta provide a peaceful and relaxing setting that's sure to offer a restful night's sleep. Guests looking for hotels in Sydney can choose from 194 modern guest rooms and suites, with Superior, Executive and Spa options available. Each room features an LCD TV with Foxtel and in-house movies, Wi-Fi access, a work desk, an ensuite with shower and bath, air conditioning, a minibar and tea and coffee making facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Views: Pool side, Park view, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Views: Pool side, Park view, River side, City side, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Views: Park view, River side, City side, Panorama view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)
Rooms

Our restaurants and bars

350 RESTAURANT AND LOUNGE

Type of cuisine: International

350 Restaurant & Lounge is now open for breakfast and dinner service. Located in Parramatta's diverse dining hub 'Eat Street' on Church Street. WINNER of One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award".

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

350 RESTAURANT & LOUNGE

Non contractual photo

350 Restaurant & Lounge offers a casual atmosphere to relax with a light snack and a drink. Awarded with One Glass rating by Gourmet Traveller "Wine List of the Year 2019 Award", enjoy beverages from boutique producers from Australia.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

7,328 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,269 reviews

Good location

Customer review rating 4.0/5

James Business - 01/04/2020 Confirmed reviews ALL

Nice and Helpful Staff. Nice Room.

Dear James S., Thank you for taking the time to provide this feedback. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly staff were able to accommodate all your needs. Thank you for choosing to stay with the Novotel Sydney Parramatta and we look forward to welcoming you back. Kind regards, Joanna Kouch Assistant Manager

ANother great stay

Customer review rating 4.0/5

Nunny Business - 30/03/2020 Confirmed reviews ALL

The staff were very helpful and the food was great.

Dear Peter N., Thank you very much for your feedback regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Comfy bed !

Customer review rating 4.0/5

Bronwyn H. Families - 29/03/2020 Confirmed reviews ALL

We booked a visit to Sydney for a medical appointment. The motel was quiet and we received great service from the moment we arrived.

Dear Bronwyn H., Thank you very much for your feedback regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Friendly and professional staff

Customer review rating 4.0/5

Michael S. Business - 29/03/2020 Confirmed reviews ALL

Extremely happy. The Manager even moved me to a different room for 1 night when the road works were happening and I couldn’t sleep. Thank you to everyone at Novotel Paramatta.

Dear Michael S., Thank you very much for your feedback regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Great relaxing stay

Customer review rating 4.0/5

James M. Couples - 28/03/2020 Confirmed reviews ALL

comfortable, relaxing and friendly.

Dear James M., Thank you very much for your feedback regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Good location

Customer review rating 4.0/5

Victoria Couples - 26/03/2020 Confirmed reviews ALL

Good sized room, with comfortable bed, quality toiletries and plenty of wardrobe space. A small but well stocked bar area downstairs. Rather surprised at the cost of parking ($20 per day unless you ate in the hotel restaurant!) and the price of bottled water. Staff were efficient and friendly, and the location is good - right on the river and close to the Riverside Theatre, restaurants and shops.

Dear Victoria, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great stay

Customer review rating 4.0/5

Deborah Solo - 25/03/2020 Confirmed reviews ALL

Had a good night stay but $20.00 for toast and a cup of tea for breakfast was way too much

Dear Deborah Hilda W., Thank you very much for your feedback regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Great location. Very friendly staff.

Customer review rating 4.0/5

Phil Solo - 25/03/2020 Confirmed reviews ALL

Always an enjoyable stay.

Dear Phil C., Thank you very much for feedback ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Nice rooms, great food in the restaurant and a great spot in relation to BankWest Stadium

Customer review rating 4.0/5

Craig S. Business - 25/03/2020 Confirmed reviews ALL

My room was a good size and well cleaned. I had dinner on my second night in the Lennox Room and found the food to be really good. My one detractor from my stay was that I didn’t have the best sleeps due to extremely soft pillows.

Dear Craig S., Thank you very much for feedback ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

great location for us as close to family, clean rooms

Customer review rating 4.0/5

Cathie H. Solo - 25/03/2020 Confirmed reviews ALL

Staff extremely helpful and couldn't do enough for us, all this during COVID-19 time. Made our stay very good experience and would come back again.

Dear Cathie H., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I am so pleased to hear our staff were able to assist in this time of uncertainty. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Disappointing

Customer review rating 4.0/5

Karen K. Couples - 25/03/2020 Confirmed reviews ALL

Corona virus aside this was probably the worst stay in an Accor hotel - lots of very small issues but combined made for a poor experience. The bathroom in our initial room - 814 I think - was so old and grubby through wear and tear. The access to the shower over the bath with a sloping ceiling was only fit for a young athletic person. We were moved without much trouble but to a room (705) overlooking the roadworks on Church St where jack hammering at 4am on the next morning was an unexpected unwanted alarm! No prior warning about the intrusive noise at time of booking or after. Due to Corona there was limited staff due to few guests I realise but meant lengthy delays getting service via phone or at the bar. The only reason we bookedfor this time was that a previous booking in February had to becancelled when my husband suddenly took ill and could not fly. We appreciated the manager holding a credit but as it had a limit of one month only we were rushed into using it to avoid loosing our money. Probably not the best time to have to travel for "pleasure". As I have always used Accor hotels for years around Australia when travelling for my work (and pleasure) I have continued since retiring but will rethink this next time we travel.

Dear Karen, Thank you for taking the time to tell us about your experience at the Novotel Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rathish Nair Front Office Manager

Always good

Customer review rating 4.0/5

David B. Business - 23/03/2020 Confirmed reviews ALL

Always a good stay. Very quiet.

Dear David B., We always appreciate your comments regarding your stay with us at the Novotel Sydney Parramatta. Thank you again for staying with us as we always look forward to welcoming you back. Until next time, I hope you will stay well and healthy during this period and may your next visit be as pleasant as the previous one. Sincerely, Joanna Kouch Assistant Manager

Friendly and very helpful

Customer review rating 4.0/5

Patricia M. Business - 23/03/2020 Confirmed reviews ALL

My room was comfortable. The conference rooms were excellent.

Dear Patricia, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

location, comfort and staff professionalism

Customer review rating 4.0/5

Anonymous Friends - 23/03/2020 Confirmed reviews ALL

great time

Dear Bryson, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Great place

Customer review rating 4.0/5

Mirella Business - 23/03/2020 Confirmed reviews ALL

This Hotel is perfectly located. This hotel was able to accommodate extra needs that arose during my stay. Staff very helpful. Comfortable room. This was a business trip and I could not use the WIFI which was extremely important and was not able to connected. When I approached staff to show them they were unable to help. Therefore had to go find alternative solution. Upon arrival and checking in which was great, I did go to front desk later that day to help with seeking direction for a meeting that I had a District court the following morning. The gentleman informed me that it was quite a distance and not easy to get to. I did tell him that goggle maps stated it was only 6min walk and hence why I choose that hotel. He said it was at least 20 min walk minimum. Which then made me quite nervous as it was getting dark and I could not to go check for myself. So giving myself more than 30min to find district court just not to have issues with running late. Following day I went to front desk to ask quickest and easiest way, a different gentleman at the desk this time told me, 2 turns and was there. I told the gentleman of what the previous staff member had related to me and he told me 'completely not difficult and very close'. I went in the direction the staff member gave me and It was all less than 10min walk and extremely easy. On hearing the direction of both men, the first staff member was sending a completely different way and much more complicated way. Only reason to tell of this is to encourage staff not to comment if unaware of direction or possible find out direction. He caused unnecessary panic within me in an already stressful day

Dear Mirella, Thank you for sharing your recent experience of the Novotel Sydney Parramatta. Whilst I am pleased to hear that you enjoyed a comfortable stay, I am sorry that your expectations weren't met in other aspects of your stay and of course I value your feedback. Please rest assure that we will look into improving our internet connection to prevent a similar occurance in the future. We will also share with our team your feedback in regards to giving advice. Thank you again and I do hope we have the opportunity to welcome you back in the near future. Kind regards , Joanna Kouch Assistant Manager

Great Stay, in this unknown times the staff were fantastic.

Customer review rating 4.0/5

Matt K. Business - 23/03/2020 Confirmed reviews ALL

Stay was fantastic, except for the Thursday night when the street workers decided to jack hammer the street starting at about midnight Friday morning and continuing until about 6am

Dear Matt K., Thank you very much for sharing your feedback following your stay with us. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. However, I sincerely apologise as it seems the light rail works nearby has disrupted a night of your visit. Please rest assure that we are taking appropriate measures to prevent similar occurances in the future. We have also noted to improve our internet connection as per your feedback. We thank you for your loyalty to AccorHotels and we acknowledge your Classic membership. Thank you for choosing to stay with the Novotel Sydney Parramatta and we look forward to welcoming you back in the near future. Kind regards Joanna Kouch Assistant Manager

Well located

Customer review rating 4.0/5

M R. Couples - 23/03/2020 Confirmed reviews ALL

Great stay here, the staff were very friendly and helpful, the room was nice and comfortable, I will stay here again.

Dear Melissa R., Thank you very much for your outstanding ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Great stay

Customer review rating 4.0/5

Michael Solo - 22/03/2020 Confirmed reviews ALL

It was great to have the conference and my stay all on site. The reception staff were great and happy to accomodate my request to have a room I didn’t need to access by elevator (thank you). My only issue was I missed the car park entry because of all the bollards and road work being undertaken at your front door which is out of your control. I just wished the work people manning the boom gate had given clear instructions.

Dear Michael S., Thank you very much for your ratings regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager

Well located & excellent venue for our conference

Customer review rating 4.0/5

Ursula O. Business - 22/03/2020 Confirmed reviews ALL

Very professional & caring of the guests

Dear Ursula, We very much appreciate your comments regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teil Assistant Manager

Friendly staff. Facilities appropriate for short conference stay.

Customer review rating 4.0/5

Anonymous Business - 22/03/2020 Confirmed reviews ALL

As a guest I thought having to pay $20 per day for parking a bit much. However, service, friendliness of staff very good. Thank you.

Dear Tony W., Thank you very much for your feedback regarding your stay at the Novotel Sydney Parramatta. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Phillips Assistant Manager
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