Hotel - Pullman Melbourne Albert Park
Pullman Hotel Pullman Hotel

Pullman Melbourne Albert Park Hotel

4.0/5 1,697 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • BABY BED (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • MELBOURNE INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool (Nearby)
  • Well-being
    • Massage (Nearby)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 32 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

As one of the largest and most comprehensive conference and event venues in Melbourne, Pullman Melbourne Albert Park offers modern, stylish facilities for events of all sizes. Accommodating 4 to 1600 delegates, this elegant Melbourne conference centre features 31 versatile event spaces, with a variety of layout configurations available. The hotel's dedicated events team and onsite audio visual supplier are experts in organising all types of events, from intimate seminars and boardroom meetings, to large banquets, gala dinners, wedding receptions and trade shows, complete with all necessary equipment. Refurbished in 2013, the pillarless Grand Ballroom is the hotel's largest event space, catering for 1400 seated guests or 1600 guests in cocktail style.

Pullman Melbourne Albert Park Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
M:1 - M:10 22 m2 3 m 15 0 10 0 0
BOARDROOM 30 m2 2 m 0 0 12 0 12
LAKE 3 37 m2 3 m 30 15 12 18 24
VICTORIA 41 m2 2 m 45 15 18 24 30
LAKE 4 42 m2 3 m 40 18 12 18 24
LAKE 1 44 m2 3 m 32 12 12 0 12
LAKE 2 70 m2 3 m 72 24 18 36 48
ALBERT 80 m2 2 m 72 0 24 39 50
LAKE 3 & 4 81 m2 3 m 78 30 24 42 48
PARK 82 m2 3 m 84 48 36 45 0
STATE 1 84 m2 3 m 84 30 24 54 48
STATE 2 88 m2 3 m 84 30 24 51 48
LAKE 1 & 2 112 m2 3 m 108 36 36 63 72
GRAND 1 148 m2 6 m 140 39 36 72 72
GRAND 2 148 m2 6 m 144 39 36 72 72
GRAND 3 148 m2 6 m 140 39 30 48 100
LAKE 1 - 3 150 m2 3 m 160 50 54 63 90
Lake 2 - 4 152 m2 3 m 156 0 0 90 0
GRAND 4 154 m2 6 m 140 39 30 48 100
GRAND 5 170 m2 6 m 170 48 39 72 120
STATE 1 & 2 174 m2 3 m 182 42 60 90 96
ELEMENT 177 m2 3 m 150 42 36 84 96
LAKE 194 m2 3 m 204 0 0 120 144
GRAND 6 196 m2 6 m 204 45 42 102 108
STATE 3 200 m2 3 m 216 42 36 120 132
GRAND 5 & 6 378 m2 6 m 476 90 72 180 0
STATE 421 m2 3 m 500 0 0 198 312
GRAND 1 - 4 616 m2 6 m 780 0 0 264 0
GRAND 3 - 6 689 m2 6 m 900 0 0 360 0
GRAND 5, 6, 7 1,001 m2 6 m 0 0 0 0 0
GRAND BALLROOM 1,070 m2 6 m 1400 0 0 540 0
GRAND BALLROOM & 7 1,462 m2 6 m 1400 0 0 540 0
    • Soundproof areas for greater confort
    • An extensive array of audio,video and projection equipment
    • Day light
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access
    • High speed transmission line
    • Certified Conference Hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Elegantly appointed and beautifully spacious, guest rooms at Pullman Melbourne Albert Park offer a variety of bedding configurations suitable for both business and leisure travellers. Guests staying at this stylish Melbourne hotel can choose from a rangeof accommodation styles, many with views over the lake, with Family, Deluxe and Executive options available. Refurbished in 2013, rooms feature dual head rainfall showers, luxury bathroom amenities, a work desk, an LCD TV and an iPod docking station.

  • 169 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Telephone in bathroom
    • Wide working desk
    • Air conditionning with individual remote
    • WIFI in your room
    • Pay per view channel(s)
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.4/5 ALL Rating 7,219 reviews

Our guest reviews for
Pullman Melbourne Albert Park

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,697 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Wybe D. J. Business - 23/02/2020 Confirmed reviews ALL
« good conference facility »

Staff where responsive and accommodating facility's where clean and usable Room was clean and maintained Food was OK but not outstanding

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wybe De j., Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas

Anonymous Business - 23/02/2020 Confirmed reviews ALL
« Good stay »

Everything worked well from check-in, meals, the venue and location, no negatives

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards. Michael Thomas

Johan Business - 23/02/2020 Confirmed reviews ALL
« Excellent stay as always. Great to be back »

Friendly staff and excellent service a perfect experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johan P., We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards. Michael Thomas

Cedric Business - 22/02/2020 Confirmed reviews ALL
« I was delighted to have for the first time a room on floor 9 with a view to Albert Park and Melbourne city. »

Professional, pleasant, great hotel environment especially for business use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cedric, Thank you for choosing to stay with us at Mercure Sydney International Airport and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

Alistair P. Business - 22/02/2020 Confirmed reviews ALL
« Nice Location and Comfortable Hotel Rooms »

I enjoyed the comfort of the room and facilities - thank you. On check in I did have to wait considerable time for my room key waiting 45mins in the foyer. I’m ok with the time frame but communication was a little lacking forcing me to approach the desk myself for updates. Not a big issue but worthy of mention as constructive feedback

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for taking the time to provide feedback. We do hope you enjoyed your stay with us and made the most of your time in Melbourne. We look forward to welcoming you back again soon. Kind regards, Josh Brodie Rooms Division Manager

Warren D. Business - 22/02/2020 Confirmed reviews ALL
« Well appointed »

Business conference. Stayed on the executive floor (9) Well appointed room. Quiet and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for taking the time to provide feedback. We do hope you enjoyed your stay with us and made the most of your time in Melbourne. We look forward to welcoming you back again soon. Kind regards, Josh Brodie Rooms Division Manager

Peter W. Couples - 20/02/2020 Confirmed reviews ALL
« Excellent stay »

Good staff

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for your feedback. We appreciate your comments and hope you enjoyed your time while in Melbourne. We do hope the rest of your stay was enjoyable and comfortable. Best Regards, Josh Brodie Rooms Division Manager

Aileen H. Business - 20/02/2020 Confirmed reviews ALL
« Okay location »

Reception staff were okay, nothing startling really. Quite automated. Rooms were clean, beds comfortable. Dinner in the Restaurant decidedly enderwhelming. Fancy names for things, but in the end nothing to write home about. Check out seamless.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for your feedback. We do apologize for the issues you have mentioned- in particular the dining experience. This has certainly been passed onto the appropriate department to investigate. We do hope the rest of your stay was enjoyable and comfortable. Best Regards, Josh Brodie Rooms Division Manager

William H. Couples - 19/02/2020 Confirmed reviews ALL
« Great Location »

Was disappointed that items that i typically expect as an Accor member did not occur,, e.g complimentary water. Also on arrival Friday night we ordered some soft drink for the room that did not arrive and had the same experience with room service, with the latter they charged us but i had that removed.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning Mr H., Thank you for taking the time to provide feedback. I want to apologize for the issues you have raised. I certainly do hope the rest of your stay was enjoyable. As always thank you for your continued loyalty to Accor and I hope to have the opportunity to welcome you back in the near future. Best Regards, Josh Brodie Rooms Division Manager

Doug C. Business - 19/02/2020 Confirmed reviews ALL
« Well located and comfortable stay »

A relaxed and comfortable stay for a business appointment nearby

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for taking the time to provide feedback. Great to hear you had an enjoyable stay with us. We do hope the rest of your stay was enjoyable and comfortable. Best Regards, Josh Brodie Rooms Division Manager

Anonymous Couples - 19/02/2020 Confirmed reviews ALL
« Visibly filthy buffet kitchenware »

The rooms were very nice and big and the lake side had a great view from high up! The experience was nice, the staff were very accomodating but that can only get you so far w such service. It was annoying buying a "king" room to just have 2 singles pushed together, this should be advertised properly on Booking.com like most places so we know this is a possibility. All of the kitchenware (plates, glasses, coffee cups) were visibly disgusting. They were covered in other peoples' food and whatever the dishwasher left on them. Nothing was polished, let alone clean, and we had to clean it all ourselves before it was useable. The buffet wasn't even busy but 2 whole trays were dirty. The buffet food however, was really yummy but they ran out of croissants without checking for over 30mins. Overall a fine stay and lovely hotel but certain things that shouldn't have happened ruined it a bit.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for taking the time to provide feedback. We appreciate your comments and pleased you had an enjoyable experience. We hope to have the opportunity to welcome you back in the near future. Best Regards, Josh Brodie Rooms Division Manager

Marcus N. Business - 19/02/2020 Confirmed reviews ALL
« Okay for price »

Was stay at the hotel for a conference. On a whole the hotel was okay. Staff very friendly with check in & check out. Room was okay but had a few things that let it down.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for your feedback. We appreciate your comments and hope you enjoyed your time while in Melbourne. We do hope the rest of your stay was enjoyable and comfortable. Best Regards, Josh Brodie Rooms Division Manager

Tamara S. Couples - 19/02/2020 Confirmed reviews ALL
« Short Stay »

Attended a wedding in Carlton with reception at George Hotel so this was ideal spot to rest and change between events and stay overnight to avoid a long drive home late at night . Concierge let me park in front on arrival and again between events . to save me paying two extra parking fees .

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for your feedback. We appreciate your comments and hope you enjoyed your time while in Melbourne. We do hope you had a great day celebrating! We do hope the rest of your stay was enjoyable and comfortable. Best Regards, Josh Brodie Rooms Division Manager

Gerry Families - 18/02/2020 Confirmed reviews ALL
« A very clean and up market room near where my activities were being held. »

It was brief but very adequate. The booking into the room was very quick and the room was brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for your feedback. We appreciate your comments and hope you enjoyed your time while in Melbourne. We do hope the rest of your stay was enjoyable and comfortable. Best Regards, Josh Brodie Rooms Division Manager

Geoffrey C. Business - 17/02/2020 Confirmed reviews ALL

there for a conference and enjoyed a comfortable stay. had a lovely room overlooking the lake.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for taking the time to provide feedback. Great to hear you enjoyed your stay and made the most of your great room view. We hope to have the opportunity to welcome you back in the near future. Best Regards, Josh Brodie Rooms Division Manager

Janina Business - 17/02/2020 Confirmed reviews ALL
« Not getting value for the cost »

All the staff at reception seem to give different answers to the same question and aren't all on the same page with procedures. The rooms are understocked with regards to the minibar/coffee station and room service is ridiculously overpriced. The bedding is a joke- for the cost per person per night why are there no quilt covers?? We had a bare quilt clearly meant for a bigger bed just folded in half and placed between 2 sheets! The aircon is hard to adjust and also takes too long to adjust- we were freezing waiting for it to warm up! The taps on the sink are too small, you can barely get your hands under it to wash them considering the sinks themselves are huge and the shower flooded the bathroom pretty much everytime we used it and once to the point of flooding out onto the carpet- better drainage or a full shower door is needed!!! The fan in the bathroom is also woefully inadequate it might as well have not been on for all the good it did! This is the 3rd year in a row we've stayed because of a conference happening in the hotel and there have been issues every year!!! Not impressed at all with the hotel- it's meant to be 4 star but I've stayed in 1 star motels that would be on par and for a fraction of the cost! Overall I feel like this hotel is just a giant ripoff!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janina G., Thank you for taking the time to tell us about your experience at the Pullman Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Thomas General Manager

Fiona Business - 17/02/2020 Confirmed reviews ALL
« Good Stay »

Clean, helpful, enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for taking the time to provide feedback. We appreciate your comments and pleased you had an enjoyable experience. We hope to have the opportunity to welcome you back in the near future. Best Regards, Josh Brodie Rooms Division Manager

Trevor N. Business - 17/02/2020 Confirmed reviews ALL
« Good, but not up to the normal standard. »

The Accommodation was fine, but I found the concierge assistance below its normal standard. We also had dinner with a group in the restaurant and there was not enough staff to cater for 16 of us in the group. The food and drinks service was really poor. It took us 2 hours to get served our main meal and that was 45 minutes after half of the group had been served. The food was good but the service was poor.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for taking the time to provide feedback. We appreciate your comments regarding the concierge an dinner- for which I am following up. I do hope the rest of your stay was enjoyable. I hope to have the opportunity to welcome you back in the near future. Best Regards, Josh Brodie Rooms Division Manager

Alex R. Business - 16/02/2020 Confirmed reviews ALL
« Good Stay »

Accommodation was great. The only area that needs to be improved is the menu at the restaurant. Also one coffee machine is not working during breakfast times.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, Thank you for taking the time to provide feedback. We do hope you enjoyed your stay with us and made the most of your time in Melbourne. We look forward to welcoming you back again soon. Kind regards, Josh Brodie Rooms Division Manager

Amelia Couples - 16/02/2020 Confirmed reviews ALL
« Amazing executive room with lovely lake view. »

Our stay was lovely. As usual the staff tried their best to satisfy our stay. I will mention a downer. We booked for the buffet seafood dinner for two to celebrate an occasion. Being seafood buffet you’d expect seafood such as oysters. Unfortunately and disappointingly we missed out on the oysters (my favourite seafood in which I was looking forward to) which we were told by the on duty restaurant manager that they ran out within 1 - 1.5 hours due to short supply. We were not made aware of this until we sat down with our food. We were also going not advised that this specific buffet we could not use our Accor membership perks to dine half price until we were leaving. We expressed our disappointment to the manager but didn’t feel satisfied in his response. Why were we not made aware of this before being seated? Thinking we were dining half price we even ordered a bottle of fine wine but $65 x2 ($130) for a buffet with limited seafood is disappointing. Other than that major buzz kill. Our stay in general was nice and relaxing. There is one very lovely lady who worked in the exec. lounge and restaurant during our stay. She was very helpful and kind. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amelia, Thank you for choosing to stay with us at Mercure Sydney International Airport and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

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