Pullman Melbourne Albert Park Hotel 5 stars

Customer review rating 4.4/5 7,292 reviews

ALLSAFE approved hotel

Pullman Melbourne Albert Park
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+ 28 Services

Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Fitness center, indoor pool, hot tub & sauna.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTL Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request Paying
  • Bicycles rental (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Business services
  • 29 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available Paying

Hotel location

Pullman Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004 melbourne
australia

Tel: +61395294300

Fax: (+61)3/95213111

Check-in from 14h00

Check out up to 11h00

  • TULLAMARINE AIRPORT :  Star Bus ALBERT PARK

  • By plane

    MELBOURNE INTL At 29km / 18 miles - Shuttle paying

  • By train

    PRAHRAN STATION At 1km / 0 miles

GPS :-37.84978, 144.978662

Your meetings and events

With more than 2,600m2 of flexible function space, 32 adaptable venues and room for up to 1,600 guests, the Pullman Melbourne Albert Park Conference & Events Centre is Melbourne's meeting hub. A team of experienced in-house planners will unlock thepotential of your event with customised seating configurations, decor and the best in AV technology. The events team are experts in organising all types of events, from intimate seminars to large gala dinners, wedding receptions and tradeshows. The GrandBallroom impresses with over a 1,700 pillarless square metres of conference and event space. Exceptional features include 6.2m high floor to ceiling views over Albert Park Lake, operable walls for flexible room configuration and state-of-the-art lighting

Room descriptions and layouts

29 

meeting rooms

From 1 to 1,600 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof areas for greater comfort

  • An extensive array of state of the art audio visual equipment

  • Screen

  • Video camera

  • Videoconferencing

  • Lectern

  • Podium

  • Day light

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • WIFI access

  • Slide projector

  • Video equipment

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Elegantly appointed and beautifully spacious, guest rooms at Pullman Melbourne Albert Park offer a variety of bedding configurations suitable for both business and leisure travellers. Guests staying at this stylish Melbourne hotel can choose from a range of accommodation styles, many with views over the lake, with Family, Deluxe and Executive options available. Rooms feature dual head rainfall showers, luxury bathroom amenities, a work desk, and an LCD TV.

Our restaurants and bars

WINDOWS RESTAURANT

Type of cuisine: Regional

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Limited opening hours & dining options may apply due to Covid-19.

ATRIUM BAR AND LOUNGE

Located on the ground floor of the Pullman and Mercure Melbourne Albert Park, enjoy the ambience whilst sampling an impressive beverage selection, imaginative cocktails and an extensive snack menu.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Pullman Melbourne Albert Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,292 reviews

TripAdvisor Rating 4.0/5

1,707 reviews

Good location

Customer review rating 3.5/5

Gagan Solo - 20/01/2021 Confirmed reviews ALL

Easy access to car park. Smooth ramp. Could be more cleaner.

Dear Gagan, Thank you for choosing to stay with us at Pullman Albert Park. It is great to hear you had a lovely stay and appreciate you taking the time to provide feedback. Look forward to welcoming you back again soon. Kind regards Michael Thomas, General Manager

Outstanding

Customer review rating 5.0/5

Austin S. Families - 06/01/2021 Confirmed reviews ALL

Best service ever, booked late not an issue. Check in was easy. Room was clean and above expectations. Breakfast was one of the best I have had hotel or restaurant

Good Morning, Thank you for taking the time to provide us with your feedback from your stay. Wonderful to hear you enjoyed your stay with us and you enjoyed breakfast so much, I have passed this onto our kitchen and they were all delighted to receive such positive feedback. We hope to have the opportunity to welcome you back in the near future. Kind regards, Josh Brodie Rooms Division Manager

Relaxing stay

TripAdvisor rating 5.0/5

paulvip2021 05/01/2021 TripAdvisor review

Couple of nights including new year’s eve, kids enjoyed the stay, good facilities, right across albert park. Pretty busy during the check in time. Bar, Pool and Gym was excellent. Good access to lot of restaurants around.

Fantastic

TripAdvisor rating 5.0/5

Bikrambeer 04/01/2021 TripAdvisor review

Great stay. Staff was very kind and accommodating, especially Emma at the reception. Thank you. Good buffet breakfast. The lounge service was recommendable. The only reason I am typing now is to reach min word limit.

by the lake

TripAdvisor rating 5.0/5

JohnW3932 03/01/2021 TripAdvisor review

Emma and her staff know how to do it - everything was provided that we needed for a 4-day break: attentive staff at the front counter, in the bar and restaurant and cleaners. Chefs are second to none - beautifully cooked food. Reluctant to leave. Great access to many of Melbourne's sights such as Botanical Gardens.

Pullman Albert park

TripAdvisor rating 2.0/5

jkashcr0ft 03/01/2021 TripAdvisor review

Very disappointed with our stay. From a rude barman at the atrium to an outdated room with mould in the shower/ even the tea cups were not clean this place fell well short. I won’t be renewing my membership

Festive Christmas stay

TripAdvisor rating 5.0/5

60darrenp 29/12/2020 TripAdvisor review

This hotel is our local getaway hotel. We love the location and service we get. What was noticeable on this stay was that it was going to be a different style of Christmas. The new Covid way is well maintained and everything was clean. The staff was very pleasant. We had a Covid style Xmas dinner and enjoyed it. What made it more special was several of the f&b team was the same ones that served us the previous year. Thank you for keeping our Christmas tradition and see you next Christmas

Just an average stay

TripAdvisor rating 3.0/5

wckl328 24/12/2020 TripAdvisor review

Room is fine and bed is comfortable. However, the carpet was stained and the curtain has many broken holes on it. The zipped bed was not zipped together so the bed was apart when sleep on it at night.

First visit back in the new COVID world; very positive

TripAdvisor rating 5.0/5

oliver_adl Business - 23/12/2020 TripAdvisor review

I was a return business traveller to the Pullman at Albert Park; this was the first Melbourne visit for the new 'COVID era'. All the changes were completely reasonable and the service levels considering the changed demands around hospitality were handled fantastically. Despite the venues/amenities not all being open there was not reduction in the quality. Staff were friendly and helpful; status was well acknowledged with hugely generous evening canapes on offer (I skipped dinner on both nights I was here since the canapes/platter offer was so huge!). Was given a very generous room upgrade to a oversized room overlooking Lake Albert which was definitely appreciated. Will return again for future business trips to Melbourne.

Good location. That's about it

Customer review rating 2.5/5

Name Couples - 05/09/2020 Confirmed reviews ALL

It may be because it COVID time, i found the hotel lacked any ambience or atmosphere. There was no warmth, no foyer music and not much of a welcome. Maybe because you are on reduced staff? The rooms were not equip for people staying in them during COVID, the hotel should specifically ask, what can we do to make your stay more comfortable? A simple question that could go a long way. If people are staying in rooms majority of the time, stock it up with plates, knives, drinking cups etc. Happy for them to be plastic but at least have them there for convenience. Otherwise the rooms amenities were not practical for Covid times. The hotel doesn't seem to have thought proactively about how to look after customers in a different environment like Covid. There's plenty of room for improvement

Dear Guest, Thank you for taking the time to share your feedback on your recent stay with us. We sincerely appreciate your comments and observations and truly appreciate that you share your sentiments with us. We are taking your feedback for improvement and I am sharing your points with our team. I hope we have the opportunity to welcome you back very soon. Warm regards Michael Thomas

Heaven in a room

Customer review rating 5.0/5

Jamie Families - 12/07/2020 Confirmed reviews ALL

So generous and giving staff. Super Helpful and polite and accommodating.

Dear Jamie, Thank you for choosing to stay at Pullman Melbourne Albert Park. It is great to hear that you had such a wonderful experience. Your kind feedback regarding our staff is greatly appreciated and it was our absolute pleasure having you stay with us. We look forward to welcoming you back again soon. Kind regards Michael Thomas

Not 5 star

Customer review rating 3.0/5

Anonymous Solo - 09/07/2020 Confirmed reviews ALL

The room I stayed in looked old a tired. I was under the impression it was a 5 star hotel. Stained towels, ripped curtains and no dressing gowns gave me a different impression.

Dear Mr L., Thank you for taking the time to provide us with your review. We apologise that your recent experience of our accommodation rooms did not meet your expectations. We are continuously aiming to improve and your feedback is greatly appreciated. We do hope we have the opportunity to welcome you back in the future, and will ensure you are well looked after during your stay. Kind regards Michael Thomas

Great location

Customer review rating 4.0/5

Anonymous Couples - 08/07/2020 Confirmed reviews ALL

Very pleased with our stay, only problem was getting the room to a comfortable temperature, also very cold in the lounge room/bar area.

Dear Trish, Thank you for choosing to stay at Pullman Melbourne Albert Park; it was a pleasure having you stay with us. Please accept our apologies for the issues you experienced with the room temperature. We will definitely look into this further and appreciate you bringing it to our attention. Furthermore, we are delighted to hear that you had an enjoyable stay otherwise and look forward to welcoming you back again soon. Kind regards Michael Thomas

Friendly staff

Customer review rating 4.0/5

Anonymous Couples - 01/07/2020 Confirmed reviews ALL

Lovely and quiet. Good customer service at front desk reception. Enjoyed our stay.

Dear Kate, Thank you for choosing to stay at Pullman Melbourne Albert Park. It is great to hear that you had such a wonderful experience. Your kind feedback regarding our staff is greatly appreciated and it was our absolute pleasure having you stay with us. We look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

Convenient location and nice hotel & staff

Customer review rating 4.0/5

Ron Couples - 29/06/2020 Confirmed reviews ALL

We needed a place to stay unexpectedly due to a family member being admitted very ill in a nearby hospital. The courteous staff and lovely room helped enormously to alleviate some of our distress. Great job!

Dear Ron, Many thanks for taking the time to provide feedback on your recent stay with us at the Pullman Melbourne Albert Park. We are sorry to hear the circumstances for which you required to stay, however, are glad you had a comfortable stay nonetheless. We hope to welcome you back for leisure on the next occasion. Kind regards Michael Thomas General Manager

We stuffed up our booking, but the staff were able to accomodate.

Customer review rating 5.0/5

R.king Couples - 24/06/2020 Confirmed reviews ALL

We booked the wrong Pullman location to begin with. We accidentally booked at Pullman by the Park, and we arrived Pullman Albert Park thinking this is the location we had booked for. Although the team could not find out booking, they were able to provide us with a room at the same cost. The staff were very thorough in providing sanitised pens for us, and ensured they too kept their distance, which demonstrates their action and response to covid-19. Such a great experience and courteous staff. Thank you kindly.

Dear Rose N., Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas

well located

Customer review rating 4.0/5

Anonymous Families - 17/06/2020 Confirmed reviews ALL

stayed before having a hip operation. Close to hospital and reasonably priced.

Dear Mrs M., Thank you for choosing to stay with us at Pullman Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us and that it was convenient for you hospital stay. We look forward to welcoming you back again soon. Kind regards, Michael Thomas. General Manager.

location

Customer review rating 5.0/5

George W. Couples - 13/06/2020 Confirmed reviews ALL

our experience was excellent

Dear Mr W., Thank you for your review! It is always a pleasure to read positive feedback and I am delighted you had a comfortable and enjoyable stay with us. I have also personally thanked Emma for her excellent efforts. I appreciate your comments and look forward to welcoming you back soon. Kind regards, Michael Thomas. General Manager.
Customer review rating 2.0/5

Scott Business - 10/06/2020 Confirmed reviews ALL

The room was great and had a hottub, (which I never used due to a waste of so much water), but I did book a room with Lounge Access. The hotel knew the lounge was closed but was still happy to take my money and booking.

Professional and friendly staff

Customer review rating 5.0/5

Anonymous Business - 27/03/2020 Confirmed reviews ALL

I would like to commend your staff for their professionalism during this very challenging time for the world at large. Despite what is obviously a major down turn in business for your industry they were courteous, friendly and helpful throughout my stay.

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