Pullman Melbourne Albert Park Hotel 5 stars

Name: Pullman Melbourne Albert Park
Address: MELBOURNE, 3004, AUSTRALIA
Telephone: (+61)3/95294300
Rating: 4.4

Customer review rating 4.4/5 7,292 reviews

ALLSAFE approved hotel

Your loyalty is rewarded

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+ 28 Services

Pullman Melbourne Albert Park Hotel

Hotels combining lifestyle and design, for business and leisure

Our team at the Pullman Melbourne Albert Park look forward to ensuring you a safe and comfortable stay. We are a certified ALLSAFE hotel which provides you with peace of mind that we are compliant with rigid safety protocols. H8788-gm@accor.com

Michael THOMAS, Hotel Manager

Overlooking picturesque Albert Park Lake & prominently located near St Kilda, Chapel Street precincts, the Melbourne CBD & Port Melbourne, Pullman Melbourne Albert Park is one of the city's best-located hotels for business or leisure in one of Australia's most dynamic & cosmopolitan cities. Merging chic style, contemporary comfort & tech-savvy connectivity, our 169 Pullman Rooms are designed to offer Melbourne corporate & holiday travellers a plush yet comfortable space to relax, rejuvenate and recharge.

Just a short tram ride from Melbourne CBD & St Kilda, Pullman Melbourne Albert Park provides the perfect picturesque base from which to explore. Take advantage of Melbourne accommodation that's popular amongst both business and leisure travellers. Guests staying at the elegant Melbourne Hotel are within easy reach of the Royal Botanic Gardens & the Shrine of Remembrance. Pullman Melbourne Albert Park offers Melbourne's best venue hire for team meetings, work functions and weddings right in the CBD.

Within easy reach of many of Melbourne's top attractions, Pullman Melbourne Albert Park offers access to the Royal Botanic Gardens and the MSAC sporting precinct, and is just a short tram ride from St Kilda and Luna Park, Federation Square and Southbank.

Hotel extras

A picturesque lakeside location overlooking Albert Park
The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year
Conference facilities for up to 1600 people
169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park
Fitness center, indoor pool, hot tub & sauna.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas Exclusively for all in-house guests: 24-hour, no charge, unlimited data. Your connection will be limited to 5.00 mbps and includes the ability to connect up to 3 simultaneous devices
- WIFI in your room (Paying)
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- BABY BED (Paying)
- Private enclosed outdoor parking (Paying)
- Public indoor parking (Paying)
- Bus/coach parking area (Paying)
- Valet parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Babysitting on request Paying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Air conditionning with individual remote Air conditioning with individual remote
- Air Conditioning
MELBOURNE INTL Paying
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 10AM (Paying) Need your room as early as 10am on the day you arrive? Take advantage of this exclusive option and claim your room right away. Who said the day of travel should shorten your holiday?
- LATE CHECK-OUT UP TO 4PM (Paying) Keep your room until 4 pm and enjoy taking all the time you need. Take advantage of this exclusive option to get even more out of the destination. Finally, a stress-free check-out.
Dry cleaning / Ironing Paying
Currency exchange
Porter
Concierge

Swimming pool
- Pool Swim laps in the heated indoor swimming pool or relax in the hot tub
- Indoor heated pool (nearby)
Well-being
- Massage (nearby)
- Sauna
Babysitting on request Paying
Bicycles rental (nearby)

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS
Snack & beverage machine Paying

29 Meeting room(s)
Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available Paying

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

2 Restaurants
One Bar
Snack and beverage machine
- Snack and beverage machine (Extra)
Breakfast
- Breakfast à la carte (Extra)
- Room service (Extra)
- Express (Extra)
Room service
- Cold snacks
- Hot meals

32 Meeting rooms
Business Center
- Business center with support staff
- Self service business center

Wheelchair accessible hotel

Hotel informations
- 169 rooms
- 3 rooms for people with reduced mobility
- No family room
- No connecting room
- 169 non-smoking rooms
- 9 floors
Languages spoken at the hotel
- English
- Chinese Mandarin
- Portuguese
- French
- Spanish
Lounge
- Executive Lounge
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line (Extra)
- WiFi in the communal areas
- High Speed WiFi (Extra)
- WiFi at the hotel
- High Speed internet (Extra)
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Check In & Check-out facilities
- Express check-out
Luggage storage
- Luggage storage
Porter
- Porter
Concierge
- Concierge
Desk equipment available
- Plugs and converters available on desks
- Umbrellas
Safe deposit box at reception
- Safe deposit box at reception
Currency exchange
- Currency exchange

Shuttle
- MEL (Extra)
- MELBOURNE INTL (Extra)
Hotel Car Park Self Parking (Extra)
- On site
- 350 parking spaces
- Private
- Parking opened 24/7
- Valet parking
Valet Parking (Extra)
- On site
- 50 parking spaces
- Private
- Parking opened 24/7
- Valet parking

Indoor Heated Pool
- Covered
- On site
Fit Lounge
- On site
- Sauna room

Hotel location

Pullman Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004 melbourne
australia

Tel: +61395294300

Fax: (+61)3/95213111

Check-in from 14h00

Check out up to 11h00

TULLAMARINE AIRPORT : Star Bus ALBERT PARK

By plane
MELBOURNE INTL At 29km / 18 miles - Shuttle paying
By train
PRAHRAN STATION At 1km / 0 miles

GPS :-37.84978, 144.978662

Your meetings and events

With more than 2,600m2 of flexible function space, 32 adaptable venues and room for up to 1,600 guests, the Pullman Melbourne Albert Park Conference & Events Centre is Melbourne's meeting hub. A team of experienced in-house planners will unlock thepotential of your event with customised seating configurations, decor and the best in AV technology. The events team are experts in organising all types of events, from intimate seminars to large gala dinners, wedding receptions and tradeshows. The GrandBallroom impresses with over a 1,700 pillarless square metres of conference and event space. Exceptional features include 6.2m high floor to ceiling views over Albert Park Lake, operable walls for flexible room configuration and state-of-the-art lighting

Room descriptions and layouts

meeting rooms

From 1 to 1,600

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style 18 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 15 participants
- Classroom style Configuration is not available for this hotel
- Banquet 15 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 15 participants
- Board-room 12 participants
- Classroom style 18 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 45 participants
- U-shaped Room 15 participants
- Board-room 18 participants
- Classroom style 24 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 40 participants
- U-shaped Room 18 participants
- Board-room 12 participants
- Classroom style 18 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 32 participants
- U-shaped Room 12 participants
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 72 participants
- U-shaped Room 24 participants
- Board-room 18 participants
- Classroom style 36 participants
- Banquet 48 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 72 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 24 participants
- Classroom style 39 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 78 participants
- U-shaped Room 30 participants
- Board-room 24 participants
- Classroom style 42 participants
- Banquet 48 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 84 participants
- U-shaped Room 33 participants
- Board-room 36 participants
- Classroom style 45 participants
- Banquet 48 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 84 participants
- U-shaped Room 30 participants
- Board-room 24 participants
- Classroom style 54 participants
- Banquet 48 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 84 participants
- U-shaped Room 30 participants
- Board-room 24 participants
- Classroom style 51 participants
- Banquet 48 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 108 participants
- U-shaped Room 36 participants
- Board-room 36 participants
- Classroom style 63 participants
- Banquet 72 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 144 participants
- U-shaped Room 39 participants
- Board-room 36 participants
- Classroom style 72 participants
- Banquet 96 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 160 participants
- U-shaped Room 50 participants
- Board-room 54 participants
- Classroom style 63 participants
- Banquet 90 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 156 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 90 participants
- Banquet 108 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 170 participants
- U-shaped Room 42 participants
- Board-room 36 participants
- Classroom style 78 participants
- Banquet 96 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 182 participants
- U-shaped Room 42 participants
- Board-room 60 participants
- Classroom style 90 participants
- Banquet 96 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 150 participants
- U-shaped Room 42 participants
- Board-room 36 participants
- Classroom style 84 participants
- Banquet 96 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 204 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 120 participants
- Banquet 144 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 204 participants
- U-shaped Room 45 participants
- Board-room 42 participants
- Classroom style 102 participants
- Banquet 108 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 216 participants
- U-shaped Room 42 participants
- Board-room 36 participants
- Classroom style 120 participants
- Banquet 132 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 352 participants
- U-shaped Room 75 participants
- Board-room 60 participants
- Classroom style 165 participants
- Banquet 216 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 384 participants
- U-shaped Room 78 participants
- Board-room 60 participants
- Classroom style 198 participants
- Banquet 252 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 500 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 264 participants
- Banquet 312 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 726 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 354 participants
- Banquet 492 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 880 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 498 participants
- Banquet 612 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 1353 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 819 participants
- Banquet 924 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 1600 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet 1404 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
M:1 - m:10	21 m²	3 m	18 participants	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Boardroom	30 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	15 participants	Configuration is not available for this hotel	15 participants
Lake 3	37 m²	3 m	30 participants	15 participants	12 participants	18 participants	24 participants
Victoria	41 m²	2 m	45 participants	15 participants	18 participants	24 participants	30 participants
Lake 4	42 m²	3 m	40 participants	18 participants	12 participants	18 participants	24 participants
Lake 1	44 m²	3 m	32 participants	12 participants	12 participants	Configuration is not available for this hotel	12 participants
Lake 2	70 m²	3 m	72 participants	24 participants	18 participants	36 participants	48 participants
Albert	80 m²	2 m	72 participants	Configuration is not available for this hotel	24 participants	39 participants	50 participants
Lake 3 & 4	81 m²	3 m	78 participants	30 participants	24 participants	42 participants	48 participants
Park	82 m²	3 m	84 participants	33 participants	36 participants	45 participants	48 participants
State 1	84 m²	3 m	84 participants	30 participants	24 participants	54 participants	48 participants
State 2	88 m²	3 m	84 participants	30 participants	24 participants	51 participants	48 participants
Lake 1 & 2	112 m²	3 m	108 participants	36 participants	36 participants	63 participants	72 participants
Grand 1, 2, 3 or 4	148 m²	6 m	144 participants	39 participants	36 participants	72 participants	96 participants
Lake 1 - 3	150 m²	3 m	160 participants	50 participants	54 participants	63 participants	90 participants
Lake 2 - 4	152 m²	3 m	156 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	90 participants	108 participants
Grand 5	170 m²	6 m	170 participants	42 participants	36 participants	78 participants	96 participants
State 1 & 2	174 m²	3 m	182 participants	42 participants	60 participants	90 participants	96 participants
Element	177 m²	3 m	150 participants	42 participants	36 participants	84 participants	96 participants
Lake	194 m²	3 m	204 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	120 participants	144 participants
Grand 6	196 m²	6 m	204 participants	45 participants	42 participants	102 participants	108 participants
State 3	200 m²	3 m	216 participants	42 participants	36 participants	120 participants	132 participants
Grand 1+2 or 3+4	297 m²	6 m	352 participants	75 participants	60 participants	165 participants	216 participants
Grand 5 & 6	364 m²	6 m	384 participants	78 participants	60 participants	198 participants	252 participants
State ballroom	421 m²	3 m	500 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	264 participants	312 participants
Grand 1 - 4	607 m²	6 m	726 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	354 participants	492 participants
Grand 3 - 6	740 m²	6 m	880 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	498 participants	612 participants
Grand ballroom 1-6	1060 m²	6 m	1353 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	819 participants	924 participants
Grand ballroom 1-7 + lobby	1715 m²	6 m	1600 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	1404 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Flipchart
Soundproof areas for greater comfort
An extensive array of state of the art audio visual equipment
Screen
Video camera
Videoconferencing
Lectern
Podium
Day light
Syndicate rooms
Overhead projector
Airconditioned meeting room
Hotel connected to conv. centre
WIFI access
Slide projector
Video equipment
High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Elegantly appointed and beautifully spacious, guest rooms at Pullman Melbourne Albert Park offer a variety of bedding configurations suitable for both business and leisure travellers. Guests staying at this stylish Melbourne hotel can choose from a range of accommodation styles, many with views over the lake, with Family, Deluxe and Executive options available. Rooms feature dual head rainfall showers, luxury bathroom amenities, a work desk, and an LCD TV.

CLASSIC ROOM, 1 King Size or 2 Single Beds

Max. number of persons: 3
Area: From 30 m² / 323 sq ft

Wireless internet in your room
High speed internet
Nespresso machine
Coffee/tea making facilities
Ironing board and flat-iron(...)

CLASSIC ROOM, 2 Queen Beds

Max. number of persons: 4
Area: From 30 m² / 323 sq ft

Wireless internet in your room
High speed internet
Nespresso machine
Coffee/tea making facilities
Ironing board and flat-iron(...)

DELUXE SUITE, 2 King Size beds

Max. number of persons: 4
Area: From 52 m² / 560 sq ft

Wireless internet in your room
High speed internet
Nespresso machine
Coffee/tea making facilities
Ironing board and flat-iron(...)

SUPERIOR ROOM, 1 King Size or 2 Single Beds, Lakeview

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: Lake View *

Subject to availability

Wireless internet in your room
High speed internet
Nespresso machine
Coffee/tea making facilities
Ironing board and flat-iron(...)

EXECUTIVE ROOM, Lounge Access, 1 King Size Bed

Max. number of persons: 3
Area: From 44 m² / 474 sq ft

Wireless internet in your room
High speed internet
Nespresso machine
Coffee/tea making facilities
Ironing board and flat-iron(...)

EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, Lakeview

Max. number of persons: 3
Area: From 44 m² / 474 sq ft
Views: Lake View *

Subject to availability

Wireless internet in your room
High speed internet
Nespresso machine
Coffee/tea making facilities
Ironing board and flat-iron(...)

Our restaurants and bars

WINDOWS RESTAURANT

Type of cuisine: Regional

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Limited opening hours & dining options may apply due to Covid-19.

ATRIUM BAR AND LOUNGE

Located on the ground floor of the Pullman and Mercure Melbourne Albert Park, enjoy the ambience whilst sampling an impressive beverage selection, imaginative cocktails and an extensive snack menu.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Good location

Gagan Solo - 20/01/2021 Confirmed reviews ALL

Easy access to car park. Smooth ramp. Could be more cleaner.

Dear Gagan, Thank you for choosing to stay with us at Pullman Albert Park. It is great to hear you had a lovely stay and appreciate you taking the time to provide feedback. Look forward to welcoming you back again soon. Kind regards Michael Thomas, General Manager

Outstanding

Austin S. Families - 06/01/2021 Confirmed reviews ALL

Best service ever, booked late not an issue. Check in was easy. Room was clean and above expectations. Breakfast was one of the best I have had hotel or restaurant

Good Morning, Thank you for taking the time to provide us with your feedback from your stay. Wonderful to hear you enjoyed your stay with us and you enjoyed breakfast so much, I have passed this onto our kitchen and they were all delighted to receive such positive feedback. We hope to have the opportunity to welcome you back in the near future. Kind regards, Josh Brodie Rooms Division Manager

Relaxing stay

paulvip2021 05/01/2021 TripAdvisor review

Couple of nights including new year’s eve, kids enjoyed the stay, good facilities, right across albert park. Pretty busy during the check in time. Bar, Pool and Gym was excellent. Good access to lot of restaurants around.

Fantastic

Bikrambeer 04/01/2021 TripAdvisor review

Great stay. Staff was very kind and accommodating, especially Emma at the reception. Thank you. Good buffet breakfast. The lounge service was recommendable. The only reason I am typing now is to reach min word limit.

by the lake

JohnW3932 03/01/2021 TripAdvisor review

Emma and her staff know how to do it - everything was provided that we needed for a 4-day break: attentive staff at the front counter, in the bar and restaurant and cleaners. Chefs are second to none - beautifully cooked food. Reluctant to leave. Great access to many of Melbourne's sights such as Botanical Gardens.

Pullman Albert park

jkashcr0ft 03/01/2021 TripAdvisor review

Very disappointed with our stay. From a rude barman at the atrium to an outdated room with mould in the shower/ even the tea cups were not clean this place fell well short. I won’t be renewing my membership

Festive Christmas stay

60darrenp 29/12/2020 TripAdvisor review

This hotel is our local getaway hotel. We love the location and service we get. What was noticeable on this stay was that it was going to be a different style of Christmas. The new Covid way is well maintained and everything was clean. The staff was very pleasant. We had a Covid style Xmas dinner and enjoyed it. What made it more special was several of the f&b team was the same ones that served us the previous year. Thank you for keeping our Christmas tradition and see you next Christmas

Just an average stay

wckl328 24/12/2020 TripAdvisor review

Room is fine and bed is comfortable. However, the carpet was stained and the curtain has many broken holes on it. The zipped bed was not zipped together so the bed was apart when sleep on it at night.

First visit back in the new COVID world; very positive

oliver_adl Business - 23/12/2020 TripAdvisor review

I was a return business traveller to the Pullman at Albert Park; this was the first Melbourne visit for the new 'COVID era'. All the changes were completely reasonable and the service levels considering the changed demands around hospitality were handled fantastically. Despite the venues/amenities not all being open there was not reduction in the quality. Staff were friendly and helpful; status was well acknowledged with hugely generous evening canapes on offer (I skipped dinner on both nights I was here since the canapes/platter offer was so huge!). Was given a very generous room upgrade to a oversized room overlooking Lake Albert which was definitely appreciated. Will return again for future business trips to Melbourne.

Good location. That's about it

Name Couples - 05/09/2020 Confirmed reviews ALL

It may be because it COVID time, i found the hotel lacked any ambience or atmosphere. There was no warmth, no foyer music and not much of a welcome. Maybe because you are on reduced staff? The rooms were not equip for people staying in them during COVID, the hotel should specifically ask, what can we do to make your stay more comfortable? A simple question that could go a long way. If people are staying in rooms majority of the time, stock it up with plates, knives, drinking cups etc. Happy for them to be plastic but at least have them there for convenience. Otherwise the rooms amenities were not practical for Covid times. The hotel doesn't seem to have thought proactively about how to look after customers in a different environment like Covid. There's plenty of room for improvement

Dear Guest, Thank you for taking the time to share your feedback on your recent stay with us. We sincerely appreciate your comments and observations and truly appreciate that you share your sentiments with us. We are taking your feedback for improvement and I am sharing your points with our team. I hope we have the opportunity to welcome you back very soon. Warm regards Michael Thomas

Heaven in a room

Jamie Families - 12/07/2020 Confirmed reviews ALL

So generous and giving staff. Super Helpful and polite and accommodating.

Dear Jamie, Thank you for choosing to stay at Pullman Melbourne Albert Park. It is great to hear that you had such a wonderful experience. Your kind feedback regarding our staff is greatly appreciated and it was our absolute pleasure having you stay with us. We look forward to welcoming you back again soon. Kind regards Michael Thomas

Not 5 star

Anonymous Solo - 09/07/2020 Confirmed reviews ALL

The room I stayed in looked old a tired. I was under the impression it was a 5 star hotel. Stained towels, ripped curtains and no dressing gowns gave me a different impression.

Dear Mr L., Thank you for taking the time to provide us with your review. We apologise that your recent experience of our accommodation rooms did not meet your expectations. We are continuously aiming to improve and your feedback is greatly appreciated. We do hope we have the opportunity to welcome you back in the future, and will ensure you are well looked after during your stay. Kind regards Michael Thomas

Great location

Anonymous Couples - 08/07/2020 Confirmed reviews ALL

Very pleased with our stay, only problem was getting the room to a comfortable temperature, also very cold in the lounge room/bar area.

Dear Trish, Thank you for choosing to stay at Pullman Melbourne Albert Park; it was a pleasure having you stay with us. Please accept our apologies for the issues you experienced with the room temperature. We will definitely look into this further and appreciate you bringing it to our attention. Furthermore, we are delighted to hear that you had an enjoyable stay otherwise and look forward to welcoming you back again soon. Kind regards Michael Thomas

Friendly staff

Anonymous Couples - 01/07/2020 Confirmed reviews ALL

Lovely and quiet. Good customer service at front desk reception. Enjoyed our stay.

Dear Kate, Thank you for choosing to stay at Pullman Melbourne Albert Park. It is great to hear that you had such a wonderful experience. Your kind feedback regarding our staff is greatly appreciated and it was our absolute pleasure having you stay with us. We look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

Convenient location and nice hotel & staff

Ron Couples - 29/06/2020 Confirmed reviews ALL

We needed a place to stay unexpectedly due to a family member being admitted very ill in a nearby hospital. The courteous staff and lovely room helped enormously to alleviate some of our distress. Great job!

Dear Ron, Many thanks for taking the time to provide feedback on your recent stay with us at the Pullman Melbourne Albert Park. We are sorry to hear the circumstances for which you required to stay, however, are glad you had a comfortable stay nonetheless. We hope to welcome you back for leisure on the next occasion. Kind regards Michael Thomas General Manager

We stuffed up our booking, but the staff were able to accomodate.

R.king Couples - 24/06/2020 Confirmed reviews ALL

We booked the wrong Pullman location to begin with. We accidentally booked at Pullman by the Park, and we arrived Pullman Albert Park thinking this is the location we had booked for. Although the team could not find out booking, they were able to provide us with a room at the same cost. The staff were very thorough in providing sanitised pens for us, and ensured they too kept their distance, which demonstrates their action and response to covid-19. Such a great experience and courteous staff. Thank you kindly.

Dear Rose N., Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas

well located

Anonymous Families - 17/06/2020 Confirmed reviews ALL

stayed before having a hip operation. Close to hospital and reasonably priced.

Dear Mrs M., Thank you for choosing to stay with us at Pullman Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us and that it was convenient for you hospital stay. We look forward to welcoming you back again soon. Kind regards, Michael Thomas. General Manager.

location

George W. Couples - 13/06/2020 Confirmed reviews ALL

our experience was excellent

Dear Mr W., Thank you for your review! It is always a pleasure to read positive feedback and I am delighted you had a comfortable and enjoyable stay with us. I have also personally thanked Emma for her excellent efforts. I appreciate your comments and look forward to welcoming you back soon. Kind regards, Michael Thomas. General Manager.

Scott Business - 10/06/2020 Confirmed reviews ALL

The room was great and had a hottub, (which I never used due to a waste of so much water), but I did book a room with Lounge Access. The hotel knew the lounge was closed but was still happy to take my money and booking.

Professional and friendly staff

Anonymous Business - 27/03/2020 Confirmed reviews ALL

I would like to commend your staff for their professionalism during this very challenging time for the world at large. Despite what is obviously a major down turn in business for your industry they were courteous, friendly and helpful throughout my stay.

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