Pullman Melbourne Albert Park Hotel

Business conference. Stayed on the executive floor (9) Well appointed room. Quiet and comfortable.

Good staff

Reception staff were okay, nothing startling really. Quite automated. Rooms were clean, beds comfortable. Dinner in the Restaurant decidedly enderwhelming. Fancy names for things, but in the end nothing to write home about. Check out seamless.

Was disappointed that items that i typically expect as an Accor member did not occur,, e.g complimentary water. Also on arrival Friday night we ordered some soft drink for the room that did not arrive and had the same experience with room service, with the latter they charged us but i had that removed.

A relaxed and comfortable stay for a business appointment nearby

The rooms were very nice and big and the lake side had a great view from high up! The experience was nice, the staff were very accomodating but that can only get you so far w such service. It was annoying buying a "king" room to just have 2 singles pushed together, this should be advertised properly on Booking.com like most places so we know this is a possibility. All of the kitchenware (plates, glasses, coffee cups) were visibly disgusting. They were covered in other peoples' food and whatever the dishwasher left on them. Nothing was polished, let alone clean, and we had to clean it all ourselves before it was useable. The buffet wasn't even busy but 2 whole trays were dirty. The buffet food however, was really yummy but they ran out of croissants without checking for over 30mins. Overall a fine stay and lovely hotel but certain things that shouldn't have happened ruined it a bit.

Was stay at the hotel for a conference. On a whole the hotel was okay. Staff very friendly with check in & check out. Room was okay but had a few things that let it down.

Attended a wedding in Carlton with reception at George Hotel so this was ideal spot to rest and change between events and stay overnight to avoid a long drive home late at night . Concierge let me park in front on arrival and again between events . to save me paying two extra parking fees .

It was brief but very adequate. The booking into the room was very quick and the room was brilliant.

there for a conference and enjoyed a comfortable stay. had a lovely room overlooking the lake.

All the staff at reception seem to give different answers to the same question and aren't all on the same page with procedures. The rooms are understocked with regards to the minibar/coffee station and room service is ridiculously overpriced. The bedding is a joke- for the cost per person per night why are there no quilt covers?? We had a bare quilt clearly meant for a bigger bed just folded in half and placed between 2 sheets! The aircon is hard to adjust and also takes too long to adjust- we were freezing waiting for it to warm up! The taps on the sink are too small, you can barely get your hands under it to wash them considering the sinks themselves are huge and the shower flooded the bathroom pretty much everytime we used it and once to the point of flooding out onto the carpet- better drainage or a full shower door is needed!!! The fan in the bathroom is also woefully inadequate it might as well have not been on for all the good it did! This is the 3rd year in a row we've stayed because of a conference happening in the hotel and there have been issues every year!!! Not impressed at all with the hotel- it's meant to be 4 star but I've stayed in 1 star motels that would be on par and for a fraction of the cost! Overall I feel like this hotel is just a giant ripoff!!!

Clean, helpful, enjoyable

The Accommodation was fine, but I found the concierge assistance below its normal standard. We also had dinner with a group in the restaurant and there was not enough staff to cater for 16 of us in the group. The food and drinks service was really poor. It took us 2 hours to get served our main meal and that was 45 minutes after half of the group had been served. The food was good but the service was poor.

Accommodation was great. The only area that needs to be improved is the menu at the restaurant. Also one coffee machine is not working during breakfast times.

Our stay was lovely. As usual the staff tried their best to satisfy our stay. I will mention a downer. We booked for the buffet seafood dinner for two to celebrate an occasion. Being seafood buffet you’d expect seafood such as oysters. Unfortunately and disappointingly we missed out on the oysters (my favourite seafood in which I was looking forward to) which we were told by the on duty restaurant manager that they ran out within 1 - 1.5 hours due to short supply. We were not made aware of this until we sat down with our food. We were also going not advised that this specific buffet we could not use our Accor membership perks to dine half price until we were leaving. We expressed our disappointment to the manager but didn’t feel satisfied in his response. Why were we not made aware of this before being seated? Thinking we were dining half price we even ordered a bottle of fine wine but $65 x2 ($130) for a buffet with limited seafood is disappointing. Other than that major buzz kill. Our stay in general was nice and relaxing. There is one very lovely lady who worked in the exec. lounge and restaurant during our stay. She was very helpful and kind. Thank you.