The Como Melbourne - MGallery

A great weekend overall, love the room with outdoor access.

It was an excellent experience, starting with check in& help received from your extremely friendly and efficient reception team. The room surpassed my expectations and was very comfortable. Slippers were wonderful, toiletries were very lovely, could have done with more drinking water. There was a slight feeling of ‘sparseness’ in the room, but overall it was one of the best I’ve stayed in recently. Wondered why, with such a huge bathroom the shower was so small? Also the plastic bin liner was not actually inside the bin so when I tried to put rubbish in the bin, it just sat on the top of the bin. Wondered what someone in a wheelchair would do, as the only route to the lifts was down a set of steps; also even if going in the lift to the 2nd floor to the restaurant, it’s compulsory to go down steps, or if going via reception to go up steps. Is it a wheelchair free hotel? I do not use a wheelchair but it must be a problem to those who use one. Check out was excellent and efficient; departure was friendly. Overall a great experience!!!

I just wanted to let you know that I had a wonderful stay with you over the last 2 nights. Travelling by myself can be overwhelming sometimes but I found your hotel to be so user friendly, you staff were amazing friendly. I loved my stay. I also attended a conference which ran so smoothly. Keep up the great work. Thanks so much. Eli H.

The room was very well appointed and spacious and the staff were extremely helpful and courteous. We loved the little extras like the handwritten welcome note and sweet treat. The sauna was great although as it is upstairs this may be a problem for older or disabled people. Overall we had a great stay.

The hotel rooms are comfortable and the service was very good. The location was terrific. Easy to get anywhere in Melbourne. I would highly recommend the hotel to all

around two hours after checking in, I went out for dinner and got quite sick and ended up in the hospital. So I didn't even get to use the bed or anything. even though it was not your fault it would of been nice to get offered something as a gesture of good will. etc a free drink next time you stay with us. the staff was quite good in that they packed my stuff up for me but however may have lost my iPhone charger. overall I may stay there again but maybe not as soon as I would hope to.

I thoroughly enjoyed my stay although was only one night. Bed was super comfortable. Loved the room.

It was good but not great. There were little things such as no breakfast menu in the rooms and having to chase these up

General services were excellent . Given star treatment . surprised sparkling wine & sweets were sent to our room for our 31st Wedding celebration. Overall , superb service throughout our stay.

We were warmly welcomed and settled into our room quickly, followed up by a quick confirmation phone call that all was good in the room. The room was very spacious, tastefully decorated with quality amenities. There is a large selection of restaurants within easy walking distance, a train station very close by and easy access to main thoroughfares when driving.

Arrived prior to check-in, utilised valet parking, (although valet parking comprised of moving the car less than 10 metres from entrance for the cost of $40 but I suppose we knew where our car was for our o’nite stay). Our room was already available so that was a bonus to be able to freshen up before exploring Chapel St. Staff were friendly and courteous. Receiving a complimentary nougat n sparkling water in our rooms was unexpected but a nice touch. Dined out that evening but did have the a la Carte Como breakfast next morning utilising Accor Card benefit. Breakfast was delicious and receipt of complimentary bottled water for our journey home was thoughtful! Enjoyed our stay (with utilising upgrade option on our free stay) and will be back! Thank you!

From check in to check out the staff were extremely helpful and made us feel Welcome for our 4 day visit. The rooms are beautifully appointed and spacious with large living space in between the rooms.

Staff were friendly, the bed was comfortable, room and bathroom very large. The room is a little tired but would be very happy to stay there again. Nice location

Comfortable, very spacious room with excellent bath! Friendly, helpful staff topped off a perfect few days stay in Melbourne.

As a regular I always choose to stay at the Como. This occasion we drove to the hotel and on arrival parking our car we were greeted by name by Vincent the head concierge. Now with number plate data that is not remarkable in itself but as a new car dealer I arrived in a car and plate not known to the hotel. I myself couldnt recall having met Vincent on my earlier stays and yet he deduced who we were in the arrival courtyard. Not from behind the reception desk where he would have our details. Maybe we were the last ones to arrive or the dealership logo on the rear of the car gave him the clue but whatever Vincent called upon I found this absolutely remarkable and certainly worth mentioning. Outstanding and memorable customer service!!! The rest of the stay was only enhanced by the entirety of the staff. From our room airconditioner being set at our normal temperatures to the complimentary upgrade we received, the lovely hand written welcome back note. Its always the nice little things that set the Como apart. We had noticed the newly replaced shower water saver heads (I suppose we all need to be environmentally responsible) the bed in our room (528) was probably getting to its use by date with a saggy middle from body depression wear, but even allowing for these your biggest brand asset is the quality of your staff. Your hotel management should be recognised and congratulated for the quality of recruitment and training they deliver in their frontline and support staff. Right down to the housekeeping they are warm, welcoming, attentive without being intrusive and a credit to your brand. Whilst my business and current day to day life is in NSW we own a home in Toorak and plan to retire in this home until then the Como is and I feel always will be our other Melbourne home