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The Como Melbourne - MGallery 5 stars

Customer review rating 4.6/5 6,821 reviews

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The Como Melbourne - MGallery
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+ 18 Services

Hotel extras

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Discover South Yarra, Melbourne's precinct for fashion, dining & entertainment

  • Select apartments feature full kitchens suitable for families and long stay accommodation

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Golf Paying
  • Tennis Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available Paying

Hotel location

The Como Melbourne - MGallery

630 Chapel Street
3141 south yarra
australia

Tel: +61398252222

Fax: (+61)3/98241263

Check-in from 14h00

Check out up to 11h00

  • TULLAMARINE AIRPORT :  SKYBUS SOUTH YARRA STATION

  • By plane

    MELBOURNE At 29.4km / 18.27 miles - Shuttle paying

  • By train

    SOUTH YARRA At 0.4km / 0.25 miles

GPS :-37.839059, 144.996219

Congress centre

  • CONVENTION CENTRE 7.1 km / 4.41 mi

Your meetings and events

Featuring extensive event space and a stylish Chapel Street location, The Como Melbourne MGallery by Sofitel is the ideal choice of venue for boutique meetings and events in Melbourne.Accommodating 8 to 150 delegates, these modern Melbourne meeting rooms can be arranged in a variety of layout configurations. Event space options include one of eight elegant function rooms, the chic SOBar or the stunning pool and sundeck area.A variety of equipment and presentation tools are available on request, including projection equipment, video equipment and WIFI access. Delegates can also enjoy access to the hotel's many facilities such as its pool, spa, sauna and fitness centre.

Room descriptions and layouts

11 

meeting rooms

From 1 to 40 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Podium

  • Day light

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Offering boutique accommodation in the heart of South Yarra, The Como Melbourne MGallery by Sofitel is the perfect option for business or leisure travel. Outstanding service and elegant guest suites are a stylish feature at this chic Melbourne hotel. Suites feature well-designed black marble bathrooms with Japanese-style baths to soak in gorgeous luxury. Long stay guests can utilise the fully equipped kitchens and spacious living areas.

Our restaurants and bars

THE BRASSERIE

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

Non contractual photo

SOBAR

As you sit and unwind with a relaxing drink or cocktail in this Melbourne bar in South Yarra you may just see a familiar face amongst the stylish surrounds of SOBar.

Non contractual photo

Our guest reviews for
The Como Melbourne - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,821 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,223 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Love returning to the Como.

Customer review rating 5.0/5

Anne-marie C. Families - 22/07/2021 Confirmed reviews ALL

The staff at the Como are so welcoming. We have stayed there many times and it is always a great experience. The staff, presentation, location are all fabulous!

Dear Anne - Marie C., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenna Italiano Operations Manager

Exceptional Accommodation and Customer Service

Customer review rating 5.0/5

Lisa T. Families - 18/07/2021 Confirmed reviews ALL

Our stays at The Como just get better every time we return. I cannot fault the service, the care, the support and the kindness that the whole team of staff show from housekeeping, room service, reception, maintenance, the brasserie and management. The past 18 mths has not been easy for any of them however they have shown professionalism every step of the way and have catered to the changing restrictions extremely well, which cannot have been easy. The rooms are always immaculate and each are configured differently (depending on the room requirement) with differing views from the gorgeous pin oak trees in the gardens to the extensive views of the surrounding suburbs and of the ever changing Chapel Street right on it door. No request has ever been too difficult to discuss, remedy or understand. The shared public facilities are always immaculate and their COVIDSafe protocols are excellent, it is due to their reassurances and these protocols that I feel that the safety and wellbeing of my kids and I are a priority. As stated at the beginning I cannot fault this amazing team and wish to thank every single staff member for making our most recent stay so enjoyable, we will no doubt be returning again later in the year. In the meantime I encourage all guests to appreciate how hard this incredible team is working to create for you a wonderful and enjoyable stay during such trying times. Oh and by the way if you think it’s worth commenting on dirt on the windowsill or not the right pillow or no bath in your room....priorities people, priorities....this hotel offers first class accommodation, customer service and location. It has built a long standing reputation for excellence so please do yourself a favour and appreciate the goodness for if you are staying at The Como you are very blessed indeed.

Dear Ms T., I really appreciate you taking the time to write a review. Thank you so much for your level of support and care. Your words are very much appreciated. We very much look forward to welcoming you and your family back when restrictions ease again. Sincerely, Anne Marie Lennon General Manager

Unhappy with experience

Customer review rating 1.5/5

Kirstie Friends - 18/07/2021 Confirmed reviews ALL

Hello, I wanted to express my thoughts following my most recent stay at Como last weekend for two nights. To give some context, I live four hours away and booked our stay two to three weeks in advance and noted that it was for two people and that we wanted two separate beds. On my way down to Melbourne I received a cal to say that the only option for two seperate beds was in a handicapped accessible room, I mentioned since I booked so far in advance surely my request should be accommodated but she told me this was not an option as they were fully booked. The other option was a king bed to share however this was not an option. With no other option as I had been told a matter of hours before checking in and also whilst driving, we checked in. I should also mention of high significance that during my previous stay at the Como I was given an accessible room again which I made a complaint about and was moved to another room - this should have been on my file. To my shock, I am then checked in to this new stay in the exact same room that I complained about on my last stay. I cannot believe that on two occasions I have been put into this same room after complaining about it previously. When paying for a nice hotel you want to have nice facilities in your room not to mention it was for a special occasion. Further, the fan in the bathroom didn’t work and the shower flooded the room. To be honest, it was a complete dampener on our stay in Melbourne. We were then transferred to another room for the second night but this should have never happened. I was not listened to on the phone to the lady that literally told me there was no other option. I booked so far in advance that this should not have been a problem especially when on my file I have made a request to change from a disabled room previously. My partner and I stay at this hotel most times we come to Melbourne and generally we enjoy our stay, but I have to admit I found the service including the customer service lady I dealt with very unprofessional and not understanding. Disappointing stay especially during the current times, to be accomodating of people’s needs should be at the forefront of your team.

Dear Ms M., Thank you for taking the time to tell us about your experience at the The Como Melbourne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am so disappointed that you did not feel listened to at the time of voicing your complaint. I also apologize for the fact that we did not have another option for your requested room type. We appreciate your sharing your concerns, and please feel free to call me directly if you would like to discuss further. Sincerely, Anne Marie Lennon General Manager

Above and beyond expectations

Customer review rating 5.0/5

Annabelle A. Couples - 17/07/2021 Confirmed reviews ALL

The Como Melbourne are extremely accommodating, everyone there is welcoming and understanding. Throughout our stay we were greeted with a smile and attentive assistance from all the staff. The rooms are extremely comfortable and clean. It was a fab stay

Dear Ms A., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am delighted to hear that you found the team to be so friendly and had such a 'fab' stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Marie Lennon General Manager
Customer review rating 5.0/5

Aldrin ,. Y. A. K. Friends - 17/07/2021 Confirmed reviews ALL

Excellent experience and very hygienic good job to housekeepers and also for everyone's working in this hotel ...

Dear Mr V., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Marie Lennon General Manager

Good stay

Customer review rating 4.5/5

Bevan Couples - 13/07/2021 Confirmed reviews ALL

The staff were very accomodating and the room was beautiful.

Dear Mr H., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so glad that your experience was a good one ! Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Anne Marie Lennon General Manager

Well located

Customer review rating 4.0/5

Debbie L. Business - 13/07/2021 Confirmed reviews ALL

Unfortunately I was double charged fir breakfast both days(I had pre paid breakfasts when I checked in online), I had to call back once I returned home and the staff were unable to see the mistake, and it was not an easy process to receive a refund. Took around 20 minutes on the phone and I had to keep pointing out the 4 breakfast charges in my invoice

Dear Ms L., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive your feedback. I will share your comments with our team. I apologise that we got your billing details in correct and that this marred your departure experience. This has been followed up with the team. Thank you again for sharing your experience. Sincerely, Anne Marie Lennon General Manager

Excellent stay

Customer review rating 5.0/5

Anonymous Couples - 13/07/2021 Confirmed reviews ALL

Service was outstanding

Dear Ms G., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Marie Lennon General Manager

Great staff

Customer review rating 4.5/5

Cameron Couples - 13/07/2021 Confirmed reviews ALL

Never stayed here before. Staff went above and beyond to assist in finding a park for my big 4wd, and generally very friendly and helpful.

Dear Mr D., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I am really pleased to hear that you found the team to be friendly and accommodating and we were able to look after your car parking needs. i apologise if you feel that you didn't receive the full breakfast experience due to AFL bein gin house. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Anne Marie Lennon General Manager

Regulars at the Como.

Customer review rating 5.0/5

Glynn M. H. Business - 13/07/2021 Confirmed reviews ALL

Very enjoyable, always a good atmosphere.

Dear Mr H., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Marie Lennon General Manager

good place to staycation, but no communications at all

Customer review rating 1.0/5

Benjamin H. Couples - 12/07/2021 Confirmed reviews ALL

I have nominated my partner name as a comment when I did online check in, but the person at the reception insisted that I should be at present during the checking in. My partner, she had a credit card with my name in it, she presented that as an evidence, but rejected because it's not her name in it. (huh?) The person at the reception did not explain anything at all, such as breakfast time, how to connect wifi and even the check out time. She asked what time is the breakfast, and answered from 07:30 to 10:30, then the person next to said, it starts at 06:30. I have made a phone call to the reception a day before checkout, asking what time is the checking out. I asked whether I can check out at 12pm and she said checking out at noon is okay. On the next day, the reception called me at 11am, asking when I will be checking out. (huh?) I have selected breakfast ($24pp) as an option when I did online booking, but the person who checked our room number at level 2, she did not know we have selected the breakfast as options - so we were quite confused at first, she said we need to pay extra for those la carte menu. We said "we selected breakfast option", then she rang to the reception and confirmed - this should've been communicated prior to. Also the breakfast buffet, there is no bread, no jam.. wonder why butters are placed at each table the whole period of breakfast time. When checking out, the person at the reception said I have to pay the breakfast. (huh?) I explained that I pre-selected the breakfast as an option when I make the reservation and they checked the system again and let me go. But no one at the reception mentioned that the invoice will be sent out to my email address, the outstanding balance will be charged via the card registered at checking in.

Dear Mr H., Thank you for taking the time to tell us about your experience at the The Como Melbourne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am really disappointed that you were not welcomed to the hotel as you should have been with a clear outline of facilities and opening times. We completely missed the attention to detail when acknowledging your requested late departure and clearly internal communications completely fell over in relation to breakfast, what you had booked and secondly our offering. I can assure you that your feedback ha been discussed with the wider team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anne Marie Lennon General Manager

Fabulous experience

Customer review rating 4.5/5

Nicole Couples - 11/07/2021 Confirmed reviews ALL

We had a wonderful experience at The Como for our 39th wedding anniversary & were upgraded to a fabulous suite with a bottle of bubbles & sweet treats in our room, this made our stay even more special. All the staff were lovely & very helpful, we would definitely stay here again.

Dear Ms R., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to hear that you enjoyed celebration your special occasion with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Marie Lennon General Manager

Great room location etc

Customer review rating 4.5/5

Jodie G. Couples - 11/07/2021 Confirmed reviews ALL

An anniversary getaway very relaxing huge room comfy

Dear Ms H., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Marie Lennon General Manager

great location, quiet and clean

Customer review rating 4.5/5

Catherine Families - 05/07/2021 Confirmed reviews ALL

We stayed at the Como for a city break with our 9 year old son. We all enjoyed its convenience to the best attractions of Melbourne as well as the really peaceful and pleasant surroundings of the hotel.

Dear Ms K., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. I am so pleased to hear that you enjoyed your stay cation with your son and appreciate everything the hotel and locality had to offer. Thank you again for sharing your experience, and we hope to welcome you back again the next time you visit the city. Sincerely, Anne Marie Lennon General Manager

Well located

Customer review rating 3.5/5

Laura Couples - 05/07/2021 Confirmed reviews ALL

Location is fantastic and Marco at Reception was exceptional however we need to point out the following let downs: 24/7 room service no longer available Spider webs in the ceiling Weak shower head Room a bit outdated, e.g. no USB ports

Dear Ms P., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. I apologise that the level of cleanliness was not up to the required standard. I can assure you that this matter has been brought the attention of our Executive Housekeeper. Thank you for the positive feedback In relation to Marco, he is delighted. Thank you again for sharing the detail of your experience. Sincerely, Anne Marie Lennon General Manager

A Step Above the Rest

Customer review rating 5.0/5

Sue Couples - 05/07/2021 Confirmed reviews ALL

Another excellent overnight stay in this lovely hotel. Large rooms, huge bathrooms with deep baths and great layout make for a great experience. Plus the complimentary glass of bubbles whilst checking in.....like being in Fiji......when you can't go to Fiji!

Dear Ms C., I am so delighted that you enjoyed your Staycation with us, especially as travel is so restricted at the moment. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Marie Lennon General Manager

Attention to Detail

Customer review rating 5.0/5

Jeffrey C. Couples - 04/07/2021 Confirmed reviews ALL

From the outset when we were greeted at the entrance, we knew we were in for a great stay! We only wish we were staying longer. Nothing was too much trouble, with the addition of a few welcome treats as well. Our first stay at this hotel and we will be back. We need to try the menu in the bar!

Dear Mr C., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am so pleased to learn that you had such an excellent stay with us. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Anne Marie Lennon General Manager

Amazing staff! Gem penthouse is incredible

Customer review rating 5.0/5

Lauren Couples - 03/07/2021 Confirmed reviews ALL

It was an amazing experience from check in to check out, staff were exceptionally friendly and kind and helped with every detail. The room was INCREDIBLE so worth it and a fantastic vibe.

Dear Ms D., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is a pleasure to hear that you enjoyed our Gem Suite so much. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Anne Marie Lennon General Manager

Great location and a fabulous nite

Customer review rating 5.0/5

Toula Families - 02/07/2021 Confirmed reviews ALL

The kids and I had a wonderful and c great stay

Dear Ms B., We very much appreciate your comments regarding your stay at the The Como Melbourne - MGallery. It is always a pleasure to receive positive feedback. It is lovely to welcome you back with your family. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Anne Marie Lennon General Manager

A Stunning stay

TripAdvisor rating 5.0/5

ptshields71 20/04/2021 TripAdvisor review

Once again the Como did not dissapoint. From the moment I arrived it was perfect. Beautiful room fantastic staff who were incredible. Pool and amenities were terrific. Check in and out was seamless. Will definitely be back soon

Dear ptshields71, Thankyou so much for taking the time to write a review. It is a pleasure to hear that you found all aspects of your stay a perfect experience. We look forward to welcoming you back again soon. with best wishes, Anne Marie Lennon General Manager

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