Quay West Suites Melbourne

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Quay West Suites Melbourne 5 stars

Customer review rating (ALL Rating) 4.8/5 637 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning 15m magnesium mineral pool with great health benefits

  • 24-hour reception and in-room dining

  • Undercover secure parking

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue, Southbank
3006 MELBOURNE
Australia

Telephone +61 3 9693 6000

Fax +61 3 9693 6099

Contact email

  • CITYBOUND:  NATIONAL FLINDERS STREET

  • By plane

    TULLAMARINE At 22km / 13.67 miles - Shuttle paying

  • By train

    FLINDERS STREET At 0km / 0 miles

GPS:-37.820398, 144.96709

Companies

  • AUSTRALIAN BALLET 0.85 km / 0.53 mi
  • CPA AUSTRALIA 0.65 km / 0.4 mi
  • DAIRY AUSTRALIA 0.35 km / 0.22 mi
  • EXXON MOBIL 0.35 km / 0.22 mi
  • HWT 0.35 km / 0.22 mi
  • IBM 35 km / 21.75 mi
  • JUNIPER NETWORKS 0.35 km / 0.22 mi
  • MCGRATH NICOL 0.3 km / 0.19 mi
  • MELB THEATRE CO 1.4 km / 0.87 mi
  • MSO 0.3 km / 0.19 mi
  • OLDENDORFF CARRIERS 0.35 km / 0.22 mi
  • PACNET 0.75 km / 0.47 mi
  • PWC 0.65 km / 0.4 mi
  • SP AUSNET 0.65 km / 0.4 mi
  • WOODS BAGOT 0.35 km / 0.22 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

JARRAH BREAKFAST

Jarrah offers a café style breakfast

Your meetings and events

With its spectacular Southbank location, Quay West Suites Melbourne is ideally placed to offer memorable meetings and events in Melbourne. As a Melbourne conference venue, the hotel features two elegant meeting rooms, with the capacity to accommodate up t o 120 delegates. Each meeting room can be used separately, or can be combined to create a larger event space. The hotel's Jarrah Restaurant and Bar can also provide stylish event space, with exclusive use available. A range of modern conference equipment is available on request, including video and projection equipment and WIFI access. Guests attending an event at the hotel can enjoy access to a superb range of leisure facilities, including a swimming pool, spa, sauna and fully-equipped fitness centre.

Room descriptions and layouts

4 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

Our guest reviews

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  637 reviews

TripAdvisor Rating  4.5/5  1,479 reviews

Certificate of excellence 2022

Perfect in all ways!

Customer review rating 5.0/5

Jane Solo - Confirmed reviews ALL

Wonderful upgrades, great view & location, personable service & lovely pool!

Dear Jane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located

Customer review rating 4.5/5

Ann R. Couples - Confirmed reviews ALL

This was our second stay when visiting Melbourne. Great room, helpful staff and able to walk everywhere due to central location. Will definitely be back next time we are in Melbourne.

Dear Ann, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great Stay

Customer review rating 4.5/5

Liz H. Couples - Confirmed reviews ALL

Proffesional, Helpful, QUIET!!!!!

Dear Liz, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

always enjoy Quay West

Customer review rating 5.0/5

Philip M. Couples - Confirmed reviews ALL

Staying at Quay West is like coming home for my wife and myself.

Dear Philip, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Great hotel. Lovely staff. Only complaint bed mattress and pillows were uncomfortable despite getting different pillows

Dear Joseph, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location

Customer review rating 4.5/5

Wendy Couples - Confirmed reviews ALL

Friendly staff, very clean, great pool

Dear wendy, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Awesome stay

Customer review rating 5.0/5

Glenn Couples - Confirmed reviews ALL

We were upgraded to a magnificent room totally unexpected ,but very very grateful. Staff as always brilliant.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great staff and great location!

Customer review rating 4.5/5

Sarah Families - Confirmed reviews ALL

We had such a wonderful stay. The staff were more than friendly and accommodating. My only issue was house keeping who rang the doorbell in the afternoon and stormed in without giving me a chance to open the door. Lucky my son wasn’t asleep because it would’ve woken him. The buffet breakfast was delicious and I loved that the chef/cook was able to cook to cater for my dietary requirements. The reception staff were brilliant!

Dear Sarah, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located, but not useful for a work stay

Customer review rating 3.5/5

Rod S. Business - Confirmed reviews ALL

My wife and I stayed here for a week for business - we needed the internet daily, and despite the hotel staff asking *us* to liaise with their internet service provider (you'd think they wouldn't delegate tech support to their guests?) the WiFi was seldom reliable and excruciatingly slow - basically useless. Despite the internet providers efforts, no improvements. Upon check out, I mentioned this to the front desk staff when he asked me how my stay was. After telling him what I've described above, he said... "well, it's a really big building". Well, if you know the WiFi isn't going to work in such a "big building" then either fix it, or remove it as a feature of your stay. Other notes: The suite was spacious but basic. It felt old and past its prime. Facing the river, it's very loud on weekend nights. I wouldn't rebook here. Thanks.

Dear Rod, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Rod, we are sorry you experienced problems with the internet speed and the subsequent issues in dealing with the issue. Rod, I will personally follow up as the team should have assisted you with this further. Thank you for letting me know. The internet speed should be adequate to have several devices on line. I am going to test the suite in light of your comments. Thank you again for sharing your experience. Sincerely, Kind regards Jackie Porter General Manager 04…

AMAZING EXPERIENCE, AMAZING SERVICE!!

Customer review rating 5.0/5

Sarah Families - Confirmed reviews ALL

From the very first moment I booked and touched base with the team, the service was amazing! It was our first trip to Melbourne and we let the Quay West team know this. Upon arrival we were greeted with a very unexpected upgrade and a special bottle of sparkling wine in the fridge. Everyone was AMAZING throughout our entire trip and the room was one of the best we have stayed in. The amenities, the room, the bed, the bathroom, the pool and restaurant was magic! Thank you Malcolm and the entire Quay West Team for making this one of our best holidays! We will be back!

Dear Sarah, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Customer focussed

Customer review rating 5.0/5

Shane Q. Business - Confirmed reviews ALL

Very attentive and helpful

Dear Shane, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Favourite place to stay.

Customer review rating 5.0/5

Perfect F. T. A. Couples - Confirmed reviews ALL

Friendly, helpful and efficient.

Dear Rosalee We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

A wonderful hotel, more my home in Melbourne!

Customer review rating 5.0/5

Pip P. Business - Confirmed reviews ALL

We had stayed in many other hotels in Melbourne before, but since we found the Quay West Suites in Southbank, we have made it our home every time we come to this charming green city! The accommodation is good, there’s warm pool and spa, healthy yummy breakfast with friendly staff one could not ask for more!! Thank you, Stephen, Malcom, Jackie, Ben, Reiss and Jodie, you have made us wanting to keep coming back!!

Dear P., We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

very convenient to The Arts Centre and the staff couldn't have been more polite and helpful.

Customer review rating 4.5/5

John H. Couples - Confirmed reviews ALL

Very impressed by the cleanliness and the spotless and incredibly well appointed bathroom was terrific. The room was good and spacious.

Dear John, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great Hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great hotel that is conveniently located. Staff are wonderful and very helpful. This is our 2nd time staying here and will defiantly be back soon.

Dear David, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Mothers Day Disappointment

TripAdvisor rating 3.0/5

KymT5255 TripAdvisor review

Travelled from interstate for Mothers Day weekend stay at Quay West Melbourne and discovered after checking out that when Couriers tried to deliver a Mothers Day basket of Flowers & Champagne sent by family members interstate, Quay West Reception refused to take the delivery and turned the Courier away without any attempt to contact us. Really cruel and poor form.

Thank you for the review, we so sorry that this took place, please let us know if there is something we can follow up for you. Any packages and flowers are accepted by reception if we have the name of the guest booking on file. In looking at your feedback we would only turn something away of we did not have the name on the booking. The team should have tried to contact the florist to verify the details if available. Please let me know if we can follow up,

Fantastic Staff

Customer review rating 5.0/5

Rosanna D. Couples - Confirmed reviews ALL

We really enjoyed everything about this hotel but hands down the biggest asset to this hotel is the staff ESPECIALLY the gentlemen that greeted us on arrival! super friends and went above and beyond to make sure we were always happy. Will stay again

Dear Rosanna, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Fantastic location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Excellent apartment, brilliant views, the most comfy bed and as advertised - blockout curtains

Dear Paula, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent rooms, great facilities and a wonderful breakfast

TripAdvisor rating 5.0/5

PlumberRoss TripAdvisor review

Situated just next to the Arts Centre, our room had amazing river, bridge and Cathedral views. Joins right onto Southbank with a very short walk to the Botanic Gardens- couldn't get a better location. Our room was a modern one bedroom apartment with a well appointed kitchen. The pool, steam room and gym were all top quality. Everything about our stay felt luxurious.

Thanks Ross, we are so pleased you enjoyed your stay.

Great location

TripAdvisor rating 4.0/5

shaynemillar TripAdvisor review

We enjoyed staying there. A little dated but the size of the bedroom and living room was fab. Bathroom was great too. Very clean and comfy. I know this isn’t something most people would comment on but the best lifts I have ever encountered

Thanks for the great review, l we appreciate it.

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