Quay West Suites Melbourne 5 stars

Customer review rating 4.7/5 8,069 reviews

Quay West Suites Melbourne
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Hotel extras

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning newly refurbished 15m magnesium pool with great health benefits

  • 24-hour reception and in-room dining

  • Undercover valet parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINEPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue
Southbank
3006
melbourne
australia

Tel: +61396936000

Fax: (+61)3/96936099

Check-in from 14h00

Check out up to 11h00

  • CITYBOUND :  NATIONAL FLINDERS STREET

  • By plane

    TULLAMARINE At 22km / 13.67 miles - Shuttle paying

  • By train

    FLINDERS STREET At 0km / 0 miles

GPS :-37.820398, 144.96709

Companies

  • AUSTRALIAN BALLET 0.85 km / 0.53 mi
  • CPA AUSTRALIA 0.65 km / 0.4 mi
  • DAIRY AUSTRALIA 0.35 km / 0.22 mi
  • EXXON MOBIL 0.35 km / 0.22 mi
  • HWT 0.35 km / 0.22 mi
  • IBM 35.0 km / 21.75 mi
  • JUNIPER NETWORKS 0.35 km / 0.22 mi
  • MCGRATH NICOL 0.3 km / 0.19 mi
  • MELB THEATRE CO 1.4 km / 0.87 mi
  • MSO 0.3 km / 0.19 mi
  • OLDENDORFF CARRIERS 0.35 km / 0.22 mi
  • PACNET 0.75 km / 0.47 mi
  • PWC 0.65 km / 0.4 mi
  • SP AUSNET 0.65 km / 0.4 mi
  • WOODS BAGOT 0.35 km / 0.22 mi
Companies

Your meetings and events

With its spectacular Southbank location, Quay West Suites Melbourne is ideally placed to offer memorable meetings and events in Melbourne. As a Melbourne conference venue, the hotel features two elegant meeting rooms, with the capacity to accommodate up to 120 delegates. Each meeting room can be used separately, or can be combined to create a larger event space. The hotel's Jarrah Restaurant and Bar can also provide stylish event space, with exclusive use available. A range of modern conference equipmentis available on request, including video and projection equipment and WIFI access. Guests attending an event at the hotel can enjoy access to a superb range of leisure facilities, including a swimming pool, spa, sauna and fully-equipped fitness centre.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Offering a range of outstanding apartment-style accommodation in Melbourne's Southbank, Quay West Suites Melbourne is the ideal option for business and leisure travel. This stylish Melbourne hotel features spacious studio rooms, and one, two and three bed room suites, with Superior, Deluxe and Premium options available. Elegantly appointed and beautifully decorated, each apartment is fully self-contained, featuring a full kitchen, laundry, a living area with flat-screen TV & Blu-ray and a private balcony.

2 Bedroom Premium Apartment, 2 King Beds, 2 Bathrooms, Large Kitchen, Floors 16 - 26, Balcony

  • Max. number of persons: 5
  • Area: From 90 m² / 969 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Suite

Our restaurants and bars

JARRAH RESTAURANT

Type of cuisine: International

Jarrah Restaurant Southbank Melbourne provides a seasonally changing menu of fresh local seafood light pasta simple grills and steaks combined with service that is attentive yet unobtrusive.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JARRAH BAR AND TERRACE

Non contractual photo

Toast the end of the working day and enjoy the delightful outdoors Jarrah Bar is the ideal spot to catch up with friends or colleagues for a drink as you sample the extensive food and beverage selection on offer.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Quay West Suites Melbourne

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

8,069 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,443 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located

Customer review rating 4.7/5

Tiahni Couples - 30/06/2020 Confirmed reviews ALL

Overall we had a good stay! We new the restaurant wasn’t going to be open due to cOvid, we weren’t informed that the pool, spa & gym area would be closed also, we thought there also might be room service but there wasn’t so it was hard to go out and find a restaurant that was available The room was nice though. We would stay again once cOvid is over :)

Dear Tiahni, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne and trust you enjoyed the room upgrade, as mentioned we are not operating any food and beverage facilities as our kitchen is closed so no room service. The pool and gym are open so i am sorry you missed it, we have limited numbers in each space. Covid 19 restrictions must be met on all occasions to keep everyone safe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

good stay.

Customer review rating 4.7/5

Avram Friends - 29/06/2020 Confirmed reviews ALL

Loved it.

Dear Avram & Simona, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay

Customer review rating 4.7/5

Steve M. Business - 29/06/2020 Confirmed reviews ALL

very nice staff

Dear Steve, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Good stay, great views

Customer review rating 4.7/5

Cassandra S. Families - 24/06/2020 Confirmed reviews ALL

Was a great stay , just a couple of things could be improved. The pool could be warmer, it was quite cold . Woolen blankets were dusty. The sofa bed needed warmer blankets . The entrance to car park was tight not alot of room for our vehicle to fit.

Dear Cassandra, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great position with a fabulous biew

Customer review rating 4.7/5

Kirsten Friends - 21/06/2020 Confirmed reviews ALL

The three bedroom apartments are just lovely! The kitchen is fabulous and the living areas are perfect for a night in. I think it would be great to have some platters to serve and some extra utensils to support a night in but overall a fantastic stay. Thanks for the ice in the freezer, a nice touch for us

Dear Kirsten, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Perfect city location and fantastic accommodation

TripAdvisor rating 4.5/5

TeriT1979 17/06/2020 TripAdvisor review

This was our first stay at the Quay West and we will definitely book again for our future city escapes. The quality of the accommodation and service is exceptional. The front desk staff, in particular James made us feel welcome during the whole stay. The rooms were clean and comfortable with the luxury touches you'd expect. The wonderful experience was a reminder that the tourism industry is ready to open and thrive once again.

Thank you for the great review and for choosing us. We hope to see you again soon.

Fabulous location

Customer review rating 4.7/5

Kelli Couples - 16/06/2020 Confirmed reviews ALL

We normally stay at Crown Metropol, but couldn't get in due to Covid-19 and thought an apartment with a balcony might be a great option as there were not many entertainment choices available in the city other than dinner! Location was so central and perfect and amenities better than expected - amazing comfy bed. The only thing I would have liked was a shower cap and hair dryer, but otherwise great. Service at front desk was friendly and genuine.

Dear Kelli, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. Kelli, I am sorry you missed the hair dryer and shower cap. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location & views of Melbourne. Comfortable bed.

Customer review rating 4.7/5

Cory Business - 16/06/2020 Confirmed reviews ALL

Normally with our Accor we receive complimentary drinks, due to Covid this was not arranged and we were advised to take a couple from the room mini bar instead. We took one drink each. After checkout, we were charged for these drinks. Apart from this, the room was very comfortable & we enjoyed our stay.

Dear Cory, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Very good

Customer review rating 4.7/5

A Families - 15/06/2020 Confirmed reviews ALL

I always enjoy quay west thank you

Dear Angelo, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent staff, beautiful hotel in great location

Customer review rating 4.7/5

Sally A. M. C. Families - 15/06/2020 Confirmed reviews ALL

Enjoyed our 2 night stay at quay west in Melbourne. The staff were helpful and very friendly. Loved our very spacious 3 bedroom apartment with an excellent city view.

Dear Marty, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Favourite place to stay in Melbourne

TripAdvisor rating 4.5/5

sherilyn2019 15/06/2020 TripAdvisor review

Love staying at Quay West, staff are all super friendly and helpful, accommodation and facilities are great and you couldn't ask for a better location to get into the city, public transport and restaurants.

Thank you for the amazing review, we are so pleased we are your favorite place... we love it as well.

Excellent room

Customer review rating 4.7/5

Rob Couples - 13/06/2020 Confirmed reviews ALL

Very friendly and helpful staff

Dear Rob, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located

Customer review rating 4.7/5

Susan Couples - 10/06/2020 Confirmed reviews ALL

Lovely stay, James, Stephen and Jacqui were very lovely, the only complaint would be that the chocolate in the mini bar were 2 months past their use by date, and the lite beer was past their use by dates too, so we didn’t get to use the mini bar.

Dear Susan, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Excellent hotel!

Customer review rating 4.7/5

Tracey M. Solo - 08/06/2020 Confirmed reviews ALL

l had a great stay at Quay West Suites South Bank. Location, rooms and facilities are all excellent and the service given by your staff (as always) was friendly and efficient. Would definitely recommend this establishment.

Dear Tracey, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Sensational Stay

Customer review rating 4.7/5

Andrea Business - 08/06/2020 Confirmed reviews ALL

We were on the 18th floor, the view was awesome & the location is fabulous. The room was very spacious & spotless. Every staff member we interacted with were incredibly friendly. The only two things that I would love to see relaxed/upgraded would be the towels- they weren’t soft & fluffy bath sheets that are expected in 5 star accommodation & also the wine glasses which replicate 1990’s thimbles Overall many thanks for a sensational stay!

Dear Andrea, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Well located for y meeting. View was amazing.

Customer review rating 4.7/5

Genevieve Business - 03/06/2020 Confirmed reviews ALL

Nice clean upgrade Deluxe 1 brm aparment. Bed was nice and soft. Amazing view. Felt like freedom after being in lockdown. Continental breakfast was fantastic.

Dear Genevieve, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great view friendly staff

Customer review rating 4.7/5

Karen B. Solo - 01/04/2020 Confirmed reviews ALL

Came to voluntarily self-isolate for a week before moving to care for my sister who is battling terminal cancer. Despite the current climate of the virus situation looming and low occupancy breaking spirits, the staff were superb and efficient.

Karen it was wonderful to have you here. Thank you for sending us such lovely feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you again soon! Warm Regards, Emily Traupel Operations Manager Quay West Suites Melbourne T. +6… F. +6… E. H8… 26 Southgate Avenue SOUTHBANK VIC 3006 www.accorhotels-group.com | www.accorhotels.com

Happy, friendly staff epitomise Quay West Suites

Customer review rating 4.7/5

Sheridan A. Couples - 29/03/2020 Confirmed reviews ALL

From the moment we entered the lobby we were greeted by friendly, helpful staff. Nothing was too much bother and they went out of their way to ensure we were going to enjoy our stay. We found Quay West to be an excellent location and were delighted with our very comfortable room.

Dear Sheridan, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great stay

Customer review rating 4.7/5

Amie Couples - 28/03/2020 Confirmed reviews ALL

Thank you Quay West Suites, your Friendly, welcoming & helpful team made our special weekend on to remember. A delicious buffet Breakfast! the selection was outstanding and all very fresh. Quay West location is one of my favorites in Melbourne, everything is within walking distance. Will be back again soon

Dear Amie, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Good position

Customer review rating 4.7/5

Murray Couples - 27/03/2020 Confirmed reviews ALL

Friendly staff and great room

Dear Murray, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…
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