The Sebel Kiama Harbourside 4 stars

Friendly and efficient staff, great service and well maintained rooms and facilities, great to have convenient and close under cover parking.

From the welcoming check-in my stay at the Sebel was a pleasure. The room facilities were first class, the staff were very accommodating, and the the bar and restaurant were ideal for catching up with my friends.

Very nice room

There are a few things I would like to highlight. The hotel itself was clean and it’s look appealing. When we arrived our accomodation had already been taken off my credit card not giving me a chance to use my preferred card. The customer service felt very business like, matter of fact rather than welcoming. We just felt like the staff at the Sebel lacked communication and care. When I called to make adjustments to our booking I was told the restaurant was now only offering snacks and pizza due to Covid and then another staff member mentioned it was due to issues with the kitchen staff. We kept our booking and sadly were disappointed by the quality of the pizzas which you would expect to be great due to being the only main option on the menu. The wait staff were lovely and the gentleman at the bar was fantastic and polite. I wish I had taken down the name of the other bartender that evening as he isn’t doing the hotel any favours with his attitude. It was apparent he wasn’t enjoying his shift that night with the way he spoke to customers. I don’t want to come across as negative and just complain but unfortunately it wasn’t a great experience staying at the Sebel. In future we would look at staying elsewhere.

Definitely clean and tidy. Room service menu was lacking, breakfast was terrible both in food and service.

because of covid 19 restrictions it was very subdued. I thought the Christmas lunch buffet was a little overpriced but it was Christmas day

Not a problem from when we arrived to when we left

Very nice two bedroom appartment. We needed more plates, glasses and bowls for the kitchen and the restaurant happily provided these for us :) House keeping was good too. Bed could have been better though.

Amazing. Highly recommend. Room 302 especially. Views of Kiama , the beach area , just really beautiful. Spacious, with a decent kitchenette . You won't be disappointed.

Room was comfortable would have preferred an ocean view as we found that the room we had and people walking past was quite daunting. Bathroom vanity was way too small also.

We chose to stay here as it ticked the two main boxes of my daughter's birthday wishes; a hotel with room swipe cards & close proximity to Jamberoo Action Park. We really enjoyed our brief stay. The ability to explore Kiama & the comfort & cleanliness of the room were fabulous. The pre-stay & in-hotel service was excellent. My only gripe is the room was disappointingly shabby & badly maintained on closer inspection eg. the bathroom tap was perilously wobbly & leaking, the TV aerial socket was crumbling, with exposed electrics and the chairs were scuffed.

Wonderful hospitality. Staff very helpful and friendly

It was okay the wedding under our room was a bit of a problem

So we had booked weeks in advance and confirmed Gluten free for for my wife, we confirmed on check on that this would be available and were told it was. The staff were very friendly and helpful, but fir breakfast there wasn’t any gluten free bread so we had to come up with a meal solution. My wife doesn’t normally eat eggs but had to have an omelette. We were with a big group on a time schedule but breakfast took nearly an hour. I also had the Vegan dinner which wasn’t very good to be honest

Friendly and efficient welcome and check in. Well located near the harbour with easy access to the waterfront park and sea pool. Dining in Yves, the in house restaurant is a bonus. The high occupancy rate serves to indicate how popular the Sebel Kiama Harbourside Hotel is. Lucky to score a room on this trip.