Mercure Melbourne Albert Park

Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.8/5 86 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

  • By plane

    MELBOURNE INTL At 28.9km / 17.96 miles - Shuttle paying

  • By train

    PRAHRAN At 2.4km / 1.49 miles

GPS:-37.84978, 144.978662

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Your meetings and events

Combining exceptional conference facilities and a wide range of accommodation and leisure options, Mercure Melbourne Albert Park is the ideal choice of venue for meetings, conferences and events in Melbourne. With access to one of city's most extensive Conference & Events Centre, we can accommodate all types of meetings and events, with the capacity to cater for up to 1600 delegates. Versatile and modern, 32 venues can be arranged in a variety of function layouts, making it perfectly suited to hosting both small, intimate meetings, and large conferences, trade shows and gala dinners. The dedicated events team and onsite audio visual company are on hand to assist with any technical and event enquiries.

Room descriptions and layouts

29 

meeting rooms

From 1 to 1,353 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Warm, inviting and tastefully appointed, each of the guest rooms and suites at Mercure Melbourne Albert Park offers the perfect place to relax. With a wide variety of room configurations available, this beautiful Melbourne hotel is the ideal base for any type of traveller - with Premium, Privilege and Family options on offer. Each room features a large work desk, a flat screen LCD with cable channels, Wi-Fi access, in-room safe, and a modern ensuite with Mercure branded bath products.

Our guest reviews

Our guest reviews for
Mercure Melbourne Albert Park

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  86 reviews

TripAdvisor Rating  3.5/5  888 reviews

great stay

Customer review rating 4.5/5

Victoria L. Couples - Confirmed reviews ALL

We had a great night.. the only problem we found was that we could hardly understand a word the receptionist said when she booked us in. I had to look at my husband to see if he knew what she said. He said later he had hardly understood her either. Maybe put someone with an english accent on the reception.

Feel like family

Customer review rating 4.5/5

Alan R. Couples - Confirmed reviews ALL

This was our first trip following COVID. There has been lots of changes as a result. It was back to basics and many areas were not operational probably due to patronage numbers and availability of staff. However, this was not a deterrent at all. The key to the success is the wonderful, efficient staff. Emily on front desk was a whizz and very welcoming. The breakfast staff were amazing and extremely well organized team.. There were several conferences underway and did not intrude in any way. Rieko and Jenny made sure of that. What an unbelievable combination! The staff are thé main reason for our continuing return.. The facilities are always cleaned to a very high standard. It is a great location. Easy to get there, park underneath and the catch to tram network to wherever you want to go! No stress what so ever!

Good location

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

I was very disappointed with my stay, the lift and corridors were not at all clean and the room was not as good as expected. The room was not serviced during my stay and the floor of the room was damp.

Not four star

Customer review rating 1.5/5

Sarah L. Business - Confirmed reviews ALL

Check in process was awful - very slow, woman was not friendly at all, online check in and being in Accor member line pointless as it didn’t speed up check in process, nor were any of the requests in the online check in considered (were not difficult - glasses in room, extra towels, etc as travelling with an infant). The rooms are old, tired and not maintained - carpet severely frayed and spent my entire stay keeping my 10 month old away from pulling at the carpet threads and eating them. Bathroom tub very old and bathroom/ bedroom walls damaged. Wires hanging from tv all down the wall. No powerpoint in the bedroom. No wine glasses in the room. Bedsheets cheap and scratchy, and one side of the bed was higher than the other (as it was two singles together, which is fine if they’re the same height and there is a king sized mattress topper, however neither was the case). The rooms are only made up/ tidied every three days, which we were only told when I asked at reception (after standing in line with my baby for 20 minutes, because housekeeping does not answer and the calls just ring out) - despite not being told/ advertised anywhere, and also having a sign to put on the door to make up the room. As an Accor plus member we have stayed in plenty of 4 and 5 star hotels. This was definitely not a four star property, and I highly doubt I would book there again after the past two weekends of staying, let alone recommend to others.

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

Shower sprayed at the ceiling, aircon didn’t work despite calling people in twice. You have charged Me twice and I have called twice and still waiting on someone to call me back..

Good location

Customer review rating 3.0/5

Simone Solo - Confirmed reviews ALL

Room was nice and big.. Clean snd fresh, close to public transport. Downfall TV didn't shoe chanells properly. And couldn't adjust temperature in room. Hallways at times were messy. Otherwise not a bad stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great customer service, nice hotel

Dissapointed

Customer review rating 1.5/5

Lisa Friends - Confirmed reviews ALL

Unorganised slow reception service & not that impressed with the room

A bit disappointed

Customer review rating 2.5/5

Ron Business - Confirmed reviews ALL

I like this hotel as they have a great low room as I have a phobia. My room was great but was only serviced every second day. It's the little things like there was no milk and I had one lot of bath wash for the week. If it wasn't for that it would be a great week asper normal.

Great Location

Customer review rating 4.0/5

Scott P. Friends - Confirmed reviews ALL

Clean rooms Although bedding could be better.

Good stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Breakfast was beautiful which I had every day , but if you didn’t want to go out for tea there was nothing open at the hotel to eat so there was 25 of us each night that went elsewhere to eat

Great stay!

Customer review rating 4.5/5

Rt Solo - Confirmed reviews ALL

It was surprisingly nice and relaxing stay thanks to helpful staff. I throughly enjoyed the room, swimming pool and sauna.

Nice stay and well located to function

Customer review rating 4.0/5

Jodie M. Families - Confirmed reviews ALL

All staff were very friendly and helpful. Comfortable rooms

Friendly, well located clean rooms

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We stayed 1 night over the mothers day weekend. We had a great time and after a long day returning to the room was delightful. A big king bed gave the typical hotel experience.

Amazing BED... Extremely comfortable

Customer review rating 5.0/5

Mrs B. S. Couples - Confirmed reviews ALL

Very comfortable, Beautiful Breakfast Unfortunately heater didn't seem to work in our room. Bed was very comfortable and AMAZING SERVICE

Comfortable hotel for work conference

Customer review rating 4.0/5

Jonathan Business - Confirmed reviews ALL

Spacious room, nice bed and room facilities

Under staffed , poor food , outdated faclity

Customer review rating 1.0/5

Mark H. Business - Confirmed reviews ALL

Poor I am still waiting for a tax receipt from my stay to balance my business expense which was meant to be emailed to me last Friday

Could be improved

TripAdvisor rating 3.0/5

wombatdavy Business - TripAdvisor review

I tagged a stay plus free night on the beginning of a work trip. The booking worked well and it was arranged that I was able to stay in the same room for the whole stay. Check-in was smooth enough, however it was apparent that the bookings hadn't "quite" linked together, but all sorted out easily and the missing items bought up to my room promptly. Servicing of room was explained that not every day of stay BUT if I needed anything to call, understood that and very happy with it. Room however was missing coat hangers (only 3 in the room BUT the hooks for about 6 more) which as I was there for 4 days work I needed more. Again problem solved very quickly with more coat hangers delivered. The shower area had used shampoo bottles on the soap rack, just not cleaned completely. Then things got a little "funny" the first issue was on my third day of stay when I tried to book breakfast to my room, the system said I had no credit - although I had ordered room service the night before with no problems, I assumed that as I had tacked a extra night on, possibly the card hadn't carried forward to the rest of the booking.... I clarified at reception and they updated the system - but could explain how I had got room service the night before if no card loaded???? I thought OK fixed that's fine. Last day of stay I went to breakfast again, again got told no credit to charge to room, even though previous night I had ate and drank in the restaurant on had it applied to my room.... There seemed to be some sort of disconnect.... However that was not a big issue, just could be improved.

Thank you for your feedback wombatdavy, I am happy that you enjoyed the stay despite the "funny" occurrences. Hope to see you again for a smoother stay.

Opening weekend

TripAdvisor rating 3.0/5

janel3467 TripAdvisor review

The lift to our tower wasn’t working so we had to use the service lift - staff were new so didn’t know the way. Finally got to our room! Luggage brought up by the concierge. Staff very helpful and friendly. Next morning no hot water and cold water was brown. We were upgraded to a room in the adjoining Pullman. Valet parking brilliant Beds super comfy Staff couldn’t do enough for you Would definitely stay again

Hi janel3467, thank you for your review. I am sorry that you experience so many issues during your stay, but am happy that the staff were helpful. Hopefully we can get you back again to redeem ourselves.

Excellence as usual

TripAdvisor rating 5.0/5

johnrstoner TripAdvisor review

Our whole stay, from the time we booked to the time we walked out the door, was marked by the typical hallmarks of this hotel. All staff were friendly, professional, helpful, and positively fizzing with happiness and excitement to be welcoming guests back in after two years. We couldn't fault a thing, the buffet breakfast was fantastic (those tomatoes are perfect!), the bed comfy, everything spotlessly clean. This is why you are our favourite Melbourne hotel! Congratulations and thank you team!!

Wow.. thank you for the fabulous review John, we very much appreciate it! Hope we can get you back again soon for another stay.

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