Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.8/5 817 reviews

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Your meetings and events

Combining exceptional conference facilities and a wide range of accommodation and leisure options, Mercure Melbourne Albert Park is the ideal choice of venue for meetings, conferences and events in Melbourne. With access to one of city's most extensive Conference & Events Centre, we can accommodate all types of meetings and events, with the capacity to cater for up to 1600 delegates. Versatile and modern, 32 venues can be arranged in a variety of function layouts, making it perfectly suited to hosting both small, intimate meetings, and large conferences, trade shows and gala dinners. The dedicated events team and onsite audio visual company are on hand to assist with any technical and event enquiries.

Room descriptions and layouts

28 

meeting rooms

From 1 to 1,353 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Warm, inviting and tastefully appointed, each of the guest rooms and suites at Mercure Melbourne Albert Park offers the perfect place to relax. With a wide variety of room configurations available, this beautiful Melbourne hotel is the ideal base for any type of traveller - with Premium, Privilege and Family options on offer. Each room features a large work desk, a flat screen LCD with cable channels, Wi-Fi access, in-room safe, and a modern ensuite with Mercure branded bath products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  817 reviews

TripAdvisor Rating  3.5/5  898 reviews

Well located, fully equipped for sastified stay!

Customer review rating 5.0/5

Dai H. Families - Confirmed reviews ALL

We so happy with our stay and definitely will stay here whenever we in Melbourne

Well located but not great experience

Customer review rating 2.5/5

Emmerson Couples - Confirmed reviews ALL

We were very excited to stay based on how the room was advertised but we’re not satisfied with the room once we arrived. The shower/bath looked like it hadn’t been properly cleaned in a long time causing us to wear thongs in the shower. The staff were amazing but wouldn’t stay here again would definitely op to pay a little extra and stay at the Pullman

Dear Emmerson, Thank you for sharing your experience during your stay with us. We appreciate your valuable feedback as it helps us identify the areas in which we can improve the guest experience. We are always striving to provide the best experience for all of our guests at Mercure Melbourne Albert Park and unfortunately we have fallen short of that goal during your stay with us. We are so sorry for the inconveniences that you experienced while you were staying with us. We are always looking for ways to improve and we take all comments and reviews that we hear or read very seriously. Thank you for taking the time to write a review for us and we are going to meet with our team to ensure that this doesn't happen again. We sure do hope you allow us another chance to give you a stay more reflective of a typical Mercure experience. We hope to have another opportunity to welcome you again in the near future. Kind regards, Linda Sobalbarro Rooms Division Manager

Shockingly bad.

Customer review rating 0.5/5

Fiona M. Couples - Confirmed reviews ALL

Negatives 1. Safety - We stepped off the lift on our floor and the ceiling in the halfway was so low that my boyfriend had to duck down so he didn't hit his head on the emergency exit lights. 2. Mould - We walked into our room and were greeted with a terrible smell. We went in to check the bathroom and found that the empty bath was somehow leaking water out the side, onto the floor and into the bedroom carpet. The room smelt like a mix of wet dog, mould and cheap air freshener spray. 3. Cleanliness - The walls of the room were gross. Dirty hand prints and something smeared. 4. Privacy - There was a door to an adjoining room in front of our bed, it was obviously a hollow door because we could clearly hear the people in the next room. 5. Honesty - The staff member that checked us in, advised us that $50 would have to be taken off our credit card as security for the mini bar. There was no mini bar in our room. Positives 1. We advised the manager about the state of our room and he arranged an upgrade to a loft room. 2. Our $50 "minibar bond" was returned. We will never stay in a Mercure Hotel again.

A positive experience

Customer review rating 4.5/5

Andrea Couples - Confirmed reviews ALL

Great location, clean, friendly staff

Good value for money

Customer review rating 5.0/5

Elaine C. Couples - Confirmed reviews ALL

We had a fantastic stay, staff were all so accommodating and nothing was a problem. Rhet and the team at the Concierge desk were amazing and offered so much information for our first visit to Melbourne.

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Other web-users rate our hotel

  • 324 reviews 8.3/10 Location
  • 805 reviews 4.7/10 Room
  • 575 reviews 6.7/10 Service
  • 20 reviews 4/10 WiFi
  • 362 reviews 4.5/10 Comfort
  • 348 reviews 3.2/10 Cleanliness
  • 196 reviews 7.6/10 Breakfast
  • 174 reviews 5.2/10 Value

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