Mercure Melbourne Albert Park 4 stars

Name: Mercure Melbourne Albert Park
Address: MELBOURNE, 3004, AUSTRALIA
Telephone: (+61)3/95294300
Rating: 4.0

Customer review rating 4.0/5 6,258 reviews

See on a map

+ 29 Services

Your loyalty is rewarded

Mercure Melbourne Albert Park

Hotel for travellers looking for local and authentic experiences

We cannot wait to welcome you! For any pre arrival information please email me directly H8788-AM@accor.com or +61 466 779 327

Michael THOMAS, Hotel Manager

The property is centrally located on Queens Road overlooking the picturesque Albert Park Lake the renowned Formula 1 Australian Grand Prix track and situated adjacent to parks sporting facilities and a golf course. The property is one of Melbourne's largest conference and event centers. Choose from 28 function rooms with over 2,600 square meters of space with a seating capacity of up to 1400 guests.

With its central location and Albert Park Lake setting, Mercure Melbourne Albert Park combines the best of both worlds, providing a base that allows easy access to the city, while allowing guests to get away from the hustle and bustle of city life. Minute s from the CBD, this impressive Melbourne hotel also offers easy access to the St Kilda Road business district, and to Melbourne Airport via the freeway. Guests can explore Melbourne, and closer at hand, the Botanic Gardens and the Shrine of Remembrance.

With a public transport network on the doorstep, Mercure Melbourne Albert Park provides easy access to the best of Melbourne, including nearby St Kilda and Luna Park, the Botanic Gardens, Southbank, Crown casino, MSAC and the Melbourne Grand Prix circuit.

Hotel extras

28 Pullman Meeting rooms, for a successful meeting or event
Windows Restaurant for modern on site dining and buffet breakfast daily
Underground car parking, Valet car parking and on-site Hertz car rental available
Close to St Kilda Beach, South Melbourne Markets and Chapel Street for shopping and dining
Only 10 minutes to Melbourne CBD, and picturesque lakeside location

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room (Paying)
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Private indoor parking (Paying)
- Public indoor parking (Paying)
- Bus/coach parking area (Paying)
- Valet parking
- Well-lit parking
Accessibility for people with reduced mobility
- Wheelchair access
- Reduced mobility facilities
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
MELBOURNE INTLPaying
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / Ironing
Currency exchange
Porter
Concierge

Swimming pool
- Pool
- Indoor heated pool
Well-being
- Massage (Paying)
- Sauna
Babysitting on request
Golf
- Golf (Paying)
- Golf lessons (Paying)
Tennis
- Outdoor tennis court (Paying)
- Tennis (Paying)
Beach and water sports
- Boat excursions (Paying)
- Pedal boat (Paying)
Bicycles rental (Nearby)

Breakfast
2 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS
Snack & beverage machine

28 meeting room(s)
Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004
melbourne
australia

Tel: +61395294300

Fax: (+61)3/95213111

Contact email

Check-in from 14h00

Check out up to 11h00

TULLAMARINE AIRPORT : Star Bus ALBERT PARK

By plane
MELBOURNE INTL At 28.9km / 17.96 miles - Shuttle paying
By train
PRAHRAN At 2.4km / 1.49 miles

GPS :-37.84978, 144.978662

Your meetings and events

Combining exceptional conference facilities and a wide range of accommodation and leisure options, Mercure Melbourne Albert Park is the ideal choice of venue for meetings, conferences and events in Melbourne. Home to one of city's most extensive event spaces, this impressive Melbourne conference centre can accommodate all types of meetings and events, with the capacity to cater for 4 to 1400 delegates. Versatile and modern, the hotel's 31 event spaces can be arranged in a variety of function layouts, making it perfectly suited to hosting both small, intimate meetings, and large conferences, trade shows and gala dinners. The hotel's dedicated events team and onsite audio visual company are on hand to assist with any technical and event enquiries.

- Height 3 m
- Theatre style 15 participants
- U-shaped Room
- Board-room 10 participants
- Classroom style
- Banquet
Configuration is not available for this hotel
- Height 2 m
- Theatre style
- U-shaped Room
- Board-room 12 participants
- Classroom style
- Banquet
Configuration is not available for this hotel
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 15 participants
- Board-room 12 participants
- Classroom style 18 participants
- Banquet 24 participants
- Height 2 m
- Theatre style 45 participants
- U-shaped Room 15 participants
- Board-room 18 participants
- Classroom style 24 participants
- Banquet 30 participants
- Height 3 m
- Theatre style 40 participants
- U-shaped Room 18 participants
- Board-room 12 participants
- Classroom style 18 participants
- Banquet 24 participants
- Height 3 m
- Theatre style 32 participants
- U-shaped Room 12 participants
- Board-room 12 participants
- Classroom style
- Banquet 12 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 72 participants
- U-shaped Room 24 participants
- Board-room 18 participants
- Classroom style 36 participants
- Banquet 48 participants
- Height 2 m
- Theatre style 72 participants
- U-shaped Room
- Board-room 24 participants
- Classroom style 39 participants
- Banquet 50 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 78 participants
- U-shaped Room 30 participants
- Board-room 24 participants
- Classroom style 42 participants
- Banquet 48 participants
- Height 3 m
- Theatre style 84 participants
- U-shaped Room 33 participants
- Board-room 36 participants
- Classroom style 45 participants
- Banquet 48 participants
- Height 3 m
- Theatre style 84 participants
- U-shaped Room 30 participants
- Board-room 24 participants
- Classroom style 54 participants
- Banquet 48 participants
- Height 3 m
- Theatre style 84 participants
- U-shaped Room 30 participants
- Board-room 24 participants
- Classroom style 51 participants
- Banquet 48 participants
- Height
- Theatre style 108 participants
- U-shaped Room 36 participants
- Board-room 36 participants
- Classroom style 63 participants
- Banquet 72 participants
- Height 6 m
- Theatre style 140 participants
- U-shaped Room 39 participants
- Board-room 36 participants
- Classroom style 72 participants
- Banquet 72 participants
- Height 6 m
- Theatre style 140 participants
- U-shaped Room 39 participants
- Board-room 30 participants
- Classroom style 48 participants
- Banquet 100 participants
- Height 6 m
- Theatre style 144 participants
- U-shaped Room 39 participants
- Board-room 36 participants
- Classroom style 72 participants
- Banquet 72 participants
- Height 3 m
- Theatre style 160 participants
- U-shaped Room 50 participants
- Board-room 54 participants
- Classroom style 63 participants
- Banquet 90 participants
- Height 3 m
- Theatre style 156 participants
- U-shaped Room
- Board-room
- Classroom style 90 participants
- Banquet
Configuration is not available for this hotel
- Height 6 m
- Theatre style 140 participants
- U-shaped Room 39 participants
- Board-room 30 participants
- Classroom style 48 participants
- Banquet 100 participants
- Height 6 m
- Theatre style 170 participants
- U-shaped Room 48 participants
- Board-room 39 participants
- Classroom style 72 participants
- Banquet 120 participants
- Height 3 m
- Theatre style
- U-shaped Room
- Board-room 60 participants
- Classroom style
- Banquet 42 participants
Configuration is not available for this hotel
- Height 3 m
- Theatre style 150 participants
- U-shaped Room 42 participants
- Board-room 36 participants
- Classroom style 84 participants
- Banquet 96 participants
- Height 3 m
- Theatre style 204 participants
- U-shaped Room
- Board-room
- Classroom style 120 participants
- Banquet 144 participants
Configuration is not available for this hotel
- Height 6 m
- Theatre style 204 participants
- U-shaped Room 45 participants
- Board-room 42 participants
- Classroom style 102 participants
- Banquet 108 participants
- Height 3 m
- Theatre style 216 participants
- U-shaped Room 42 participants
- Board-room 36 participants
- Classroom style 120 participants
- Banquet 132 participants
- Height 3 m
- Theatre style 500 participants
- U-shaped Room
- Board-room
- Classroom style 264 participants
- Banquet 312 participants
Configuration is not available for this hotel
- Height
- Theatre style
- U-shaped Room
- Board-room
- Classroom style
- Banquet
Configuration is not available for this hotel
- Height 6 m
- Theatre style 1400 participants
- U-shaped Room
- Board-room
- Classroom style 540 participants
- Banquet 1000 participants
Configuration is not available for this hotel

Table of rooms
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
M:1 - m:10		3 m	15 participants		10 participants
Boardroom	30 m²	2 m			12 participants
Lake 3	37 m²	3 m	30 participants	15 participants	12 participants	18 participants	24 participants
Victoria	41 m²	2 m	45 participants	15 participants	18 participants	24 participants	30 participants
Lake 4	42 m²	3 m	40 participants	18 participants	12 participants	18 participants	24 participants
Lake 1	44 m²	3 m	32 participants	12 participants	12 participants		12 participants
Lake 2	70 m²	3 m	72 participants	24 participants	18 participants	36 participants	48 participants
Albert	80 m²	2 m	72 participants		24 participants	39 participants	50 participants
Lake 3 & 4	81 m²	3 m	78 participants	30 participants	24 participants	42 participants	48 participants
Park	82 m²	3 m	84 participants	33 participants	36 participants	45 participants	48 participants
State 1	84 m²	3 m	84 participants	30 participants	24 participants	54 participants	48 participants
State 2	88 m²	3 m	84 participants	30 participants	24 participants	51 participants	48 participants
Lake 1 & 2	112 m²		108 participants	36 participants	36 participants	63 participants	72 participants
Grand 1	148 m²	6 m	140 participants	39 participants	36 participants	72 participants	72 participants
Grand 3	148 m²	6 m	140 participants	39 participants	30 participants	48 participants	100 participants
Grand 2	148 m²	6 m	144 participants	39 participants	36 participants	72 participants	72 participants
Lake 1 - 3	150 m²	3 m	160 participants	50 participants	54 participants	63 participants	90 participants
Lake 2 - 4	152 m²	3 m	156 participants			90 participants
Grand 4	154 m²	6 m	140 participants	39 participants	30 participants	48 participants	100 participants
Grand 5	170 m²	6 m	170 participants	48 participants	39 participants	72 participants	120 participants
State 1 & 2	174 m²	3 m			60 participants		42 participants
Element	177 m²	3 m	150 participants	42 participants	36 participants	84 participants	96 participants
Lake	194 m²	3 m	204 participants			120 participants	144 participants
Grand 6	196 m²	6 m	204 participants	45 participants	42 participants	102 participants	108 participants
State 3	200 m²	3 m	216 participants	42 participants	36 participants	120 participants	132 participants
State	421 m²	3 m	500 participants			264 participants	312 participants
Grand 5, 6, 7	1001 m²
Grand ballroom	1450 m²	6 m	1400 participants			540 participants	1000 participants

Configuration is not available for this hotel

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Day light
Video equipment
Overhead projector
Airconditioned meeting room
WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Warm, inviting and tastefully appointed, each of the guest rooms and suites at Mercure Melbourne Albert Park offers the perfect place to relax. With a wide variety of room configurations available, this beautiful Melbourne hotel is the ideal base for any type of traveller - with Premium, Privilege and Family options on offer. Each room features a large work desk, a flat screen LCD with cable channels, Wi-Fi and cable internet access, in-room safe, and a modern ensuite with Mercure branded bath products.

Standard Room with 1 King Bed

Max. number of persons: 3

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Standard Room with 2 Queen Beds

Max. number of persons: 4
Area: From 30 m² / 323 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room 1 King Bed Lake View

Max. number of persons: 3
Views: Lake side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Premium Room with 1 King Bed

Max. number of persons: 2
Area: From 30 m² / 323 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Premium Room 2 Queen Beds

Max. number of persons: 3
Area: From 30 m² / 323 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Privilege Room 1 King Bed Lake View

Max. number of persons: 2
Area: From 30 m² / 323 sq ft
Views: Lake side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Premium Family Room 1 Queen and 2 Single Beds

Max. number of persons: 4
Area: From 52 m² / 560 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Rooms

Superior 1 Bedroom Suite 1 King Bed Lake View

Max. number of persons: 3
Area: From 40 m² / 431 sq ft
Views: Lake side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Loft Suite 1 King Bed

Max. number of persons: 3
Area: From 63 m² / 678 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Suites

Our restaurants and bars

WINDOWS RESTAURANT

Type of cuisine: Regional

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

ESPRESSO BAR

Type of cuisine: Cafe

This contemporary licensed venue, located on the ground floor of the hotel is the perfect spot for an early morning coffee, relaxed lunch or informal meeting. cafe@sebel offers specialty teas, espresso coffee, bakery items, fresh salads and sweet treats.

Lunch

07:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

ATRIUM BAR AND LOUNGE

The Atrium Bar Lounge is an ideal location in Albert Park bar for an after-work drink or casual bite to eat with friends. Enjoy the ambience whilst sampling an impressive beverage selection imaginative cocktails and an extensive snack menu.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Cancelled Reservation-No Reply from Accor as yet!

Lina D. Couples - 18/03/2020 Confirmed reviews ALL

Good morning, As per my below confirmation for accommodation which was booked for 13-16 March 2020. We travelled to Melbourne on Friday 13 March 2020 for the Melbourne F1 Grand Prix, which was cancelled. Unfortunately we were unable to enjoy our stay to watch the F1 due to the Coronavirus outbreak at Albert Park, and we were forced to cancel our stay in case there were infected people in the hotel. I spoke to reception and was advised to email you regarding a refund or alternatively a credit. Accor is a reputable chain of Hotels and to adhere to the integrity of the Accor Hotels, we would greatly appreciate if you could provide us with a refund or alternatively a credit. As this cancellation was made due to the pandemic of the Coronavirus. Look forward to hearing from you. Thank you & Kind regards, Lina D.

Well located, clean, comfortable, onsite breakfast buffet especially good for travellers.

Peta T. Business - 15/03/2020 Confirmed reviews ALL

Very happy.

Dear Mrs T., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Kind regards, Michael Thomas. General Manager.

Comfortable with good amenities

Span0504 12/03/2020 TripAdvisor review

No complaints we received an upgrade! Pool & sauna as enjoyable as ever. Staff always polite & helpful. Breakfast had a fair selection of items, couple of which could have been hotter (do a few heat checks?) yet was still enjoyable. Stayed a few times now and will return again.

Thank you for your wonderful review! We are so glad to see that you enjoyed your stay with us at Mercure Melbourne Albert Park, especially enough that you would consider coming back again. I have passed on your comments regarding your breakfast experience to our F&B team for further review. Thank you again for your feedback and we look forward to welcoming you back in the future. Kind Regards, Michael Thomas. General Manager.

Great stay.

Jenny T. Business - 10/03/2020 Confirmed reviews ALL

Easy checkin and checkout. Had a room upgrade which was fantastic. Thanks team.

Dear Mrs T., Thank you very much for your outstanding ratings regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am also happy to hear that you loved your upgrade for your stay! Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind regards, Michael Thomas. General Manager.

Excellent customer service staff very friendly but rooms very dated

Salma Business - 08/03/2020 Confirmed reviews ALL

Rooms very dated especially bathroom Bar fridge was making a loud humming noise had to switch it off The room was overall clean but found a bug on my last night on my pillow which wasn’t very nice surprise Staff were always friendly and helpful

Dear Mrs G., Thank you for sharing feedback of your recent stay at Mercure Melbourne Albert Park. Whilst I am pleased to hear that our friendly Accor team members were able to accommodate all your needs, I am extremely sorry to read that your room did not meet your expectations. I have passed on this feedback to our maintenance and housekeeping teams for further review. Thank you again for your comments and we hope that you give us the opportunity to serve you better in the future. Warm regards, Michael Thomas. General Manager.

Well located

Anonymous Business - 08/03/2020 Confirmed reviews ALL

Room was fine, only negative was bathroom wasn't completely clean.

Dear Mr R., Thank you for sharing your recent experience of the Mercure Melbourne Albert Park. Whilst I am pleased to hear that the staff provided you with exceptional service, I am sorry that your expectations weren't met in other aspects of your stay and of course I value your feedback. I have passed this onto our housekeeping management team for further review. I have found who has checked you in and I have passed this wonderful staff feedback onto Courtney herself, as I believe team members should always be acknowledge. Thank you again and I do hope we have the opportunity to welcome you back in the near future. Kind regards Michael Thomas. General Manager.

Nothing Memorable

Susan M. Business - 07/03/2020 Confirmed reviews ALL

Room ok but could do with makeover. Bed very plain with only 2 small velvet pillows for decoration. Limited number of coat hangers and all could not be removed from wardrobe which I hate. You work on assumption everyone is a thief! Towels could be thicker.

Good Afternoon, Thank you for comments regarding your stay with us. We appreciate the points you have raised- in particular the coat hangers and bed pillows which has been passed on to the appropriate department. We hope to have the opportunity to welcome you back in the near future. Best Regards, Josh Brodie rooms Division Manager

Excellent Hotel

James R. Business - 05/03/2020 Confirmed reviews ALL

Would stay again, great location.

Dear James R., Thank you very much for your outstanding ratings regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Not too memorable stay

T. K. N. Business - 05/03/2020 Confirmed reviews ALL

A few issues: 1. When I arrived, I found out that my booking was not updated, despite me calling the hotel directly a few days ago to have it amended; 2. Checking in as a result was too slow and cumbersome (although I might add was not really caused by the check-in agent); 3. The allotted room had a stale smell when I first entered into the room; 4. To make matters arose, when I tried to call the front desk & duty manager repeatedly, none of my calls were answered! & 5. Room service food was pretty a stage to say the least.

Dear Mr T., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Michael Thomas. General Manager.

clean room,

Rae Solo - 05/03/2020 Confirmed reviews ALL

once property located , rooms clean and great location as going on Spirit of Tasmania next morning , room service good , staff polite and helpful

Dear Mrs T., Thank you for taking the time to provide this feedback. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly hotel team members were able to accommodate all your needs. Thank you for choosing to stay with the Mercure Melbourne Albert Park and we look forward to welcoming you back in the near future. Kind regards Michael Thomas. General Manager.

close to work

Caroline W. Business - 02/03/2020 Confirmed reviews ALL

didn't like the bed kept splitting in half.

Dear Caroline,, Thank you very much for your outstanding ratings regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Great Location

Paul Business - 26/02/2020 Confirmed reviews ALL

Located in a great spot, lots of parking. Good spread of food for breakfast.

Dear Paul, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had a great experience with us. Look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

Comfortable

Anonymous Business - 25/02/2020 Confirmed reviews ALL

Attended Australian Dairy Conference - venue, food and accommodation were all great.

Dear Phil J., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Michael Thomas General Manager

Comfortable room

Anonymous Business - 23/02/2020 Confirmed reviews ALL

Excellent experience

Good Morning, Thank you for your recent feedback. We really appreciate your comments and pleased to hear you had a comfortable stay. We look forward to welcoming you back again soon. Kind regards, Michael Thomas General Manager

Great option while attending a conference in-house!

Belinda Business - 18/02/2020 Confirmed reviews ALL

Modern refurbished room which was lovely, just a shame there was no hot water one night.

Good Morning, Thank you for your feedback. We appreciate your comments regarding your stay with us. We look forward to welcoming you back again soon. Kind regards Josh Brodie Rooms Division Manager

Clean and renovated but not a great stay

Peter Business - 17/02/2020 Confirmed reviews ALL

I followed the GPS address but didn't end up in the right hotel entrance (must be the old one and had to walk a long way to reception). Room aircon cannot be switched off and blew on me all night. Bad sleep of course. Coffee barista extremely unpleasant, no smile, no eye contact, very abrupt and dismissive.

Dear, Thank you for taking the time to provide this feedback. Please allow me to apologise for your discomfort as a result of the air conditioning system not functioning during your stay. Kind regards Michael Thomas General Manager

good stay

Anonymous Couples - 08/02/2020 Confirmed reviews ALL

room clean and quiet.

Good Morning, Thank you for your feedback- we really appreciate your comments. We look forward to welcoming you back again soon. Kind regards Josh Brodie Rooms Division Manager

Workshop

annemoore49 Business - 08/02/2020 TripAdvisor review

I recently attended a 2 day Retreat arriving very tired on Sunday evening. Room service was excellent, very professional staff in every area. Our workshop was held in house and food provided was tasty and well presented. Room was very comfortable and clean. Highly recommend this hotel.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Mercure Albert Park! It is always a pleasure to receive such positive feedback and I am thrilled to read that our friendly teams were able to accommodate all your needs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner. Guest Experience Manager.

Good

Kirsty W. Friends - 05/02/2020 Confirmed reviews ALL

Overnight stay after the AO Tennis

Good Morning, Thank you for your feedback. We appreciate your comments regarding your stay with us. We look forward to welcoming you back again soon. Kind regards Josh Brodie Rooms Division Manager

aging hotel

Steve Couples - 04/02/2020 Confirmed reviews ALL

one night stay with late check in. room was back of hotel, very much in need of a renovation, bath tile felt like they were moving under my feet. shower was uncomfortably small in a large bath room. bed was ver comfortable and quiet.

Good Morning, Thank you for your feedback. We do apologize for the issues you have mentioned. These have certainly been passed onto the appropriate departments to investigate. We do hope the rest of your stay was enjoyable and comfortable. We hope to have the opportunity to welcome you back in the near future. Kind regards Josh Brodie Rooms Division Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

Pullman Melbourne Albert Park Hotel
5 stars
At 0 m
Mantra St Kilda Road Melbourne

At 299 m
The Cullen Melbourne - Art Series
5 stars
At 1.2 km
The Blackman Melbourne - Art Series
5 stars
At 1.2 km

Mercure Melbourne Albert Park 4 stars

Your loyalty is rewarded

Hotel extras

Hotel location

Mercure Melbourne Albert Park

Your meetings and events

General equipment

Our accommodations

Standard Room with 1 King Bed

Standard Room with 2 Queen Beds

Superior Room 1 King Bed Lake View

Premium Room with 1 King Bed

Premium Room 2 Queen Beds

Privilege Room 1 King Bed Lake View

Premium Family Room 1 Queen and 2 Single Beds

Superior 1 Bedroom Suite 1 King Bed Lake View

Loft Suite 1 King Bed

Our restaurants and bars

WINDOWS RESTAURANT

ESPRESSO BAR

ATRIUM BAR AND LOUNGE

Our guest reviews for Mercure Melbourne Albert Park

Our other hotels nearby

Pullman Melbourne Albert Park Hotel

Mantra St Kilda Road Melbourne

The Cullen Melbourne - Art Series

The Blackman Melbourne - Art Series

Our guest reviews for
Mercure Melbourne Albert Park