Mercure Melbourne Albert Park

Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.8/5 374 reviews

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Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Your meetings and events

Combining exceptional conference facilities and a wide range of accommodation and leisure options, Mercure Melbourne Albert Park is the ideal choice of venue for meetings, conferences and events in Melbourne. With access to one of city's most extensive Conference & Events Centre, we can accommodate all types of meetings and events, with the capacity to cater for up to 1600 delegates. Versatile and modern, 32 venues can be arranged in a variety of function layouts, making it perfectly suited to hosting both small, intimate meetings, and large conferences, trade shows and gala dinners. The dedicated events team and onsite audio visual company are on hand to assist with any technical and event enquiries.

Room descriptions and layouts

28 

meeting rooms

From 1 to 1,353 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Warm, inviting and tastefully appointed, each of the guest rooms and suites at Mercure Melbourne Albert Park offers the perfect place to relax. With a wide variety of room configurations available, this beautiful Melbourne hotel is the ideal base for any type of traveller - with Premium, Privilege and Family options on offer. Each room features a large work desk, a flat screen LCD with cable channels, Wi-Fi access, in-room safe, and a modern ensuite with Mercure branded bath products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  374 reviews

TripAdvisor Rating  3.5/5  895 reviews

Great Location

Customer review rating 4.5/5

David W. Couples - Confirmed reviews ALL

Stayed at the hotel as its not in the city , but close , car parking and breakfast as part of deal Didn't have flags at 1/2 mast for Queens mourning period (bit rude) Room a bit tired and dated

Dear David, Thank you very much for your outstanding ratings regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Traupel Rooms Division Manager

Well located

Customer review rating 3.5/5

T. Couples - Confirmed reviews ALL

Overall, the cost and location is excellent. However, we faced the situation where there were no power outlet next to the bed (for CPAP machine), and was unable to reach anyone through the in-house phone.

Dear Kirk, Thank you very much for your outstanding ratings regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Traupel Rooms Division Manager

Comfortable, prompt service, clean room.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The amount of cigarette smoke permeating the foyer areas including bar seating where we had dinner was very unpleasant.

Dear Louise, Thank you very much for your outstanding ratings regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Traupel Rooms Division Manager

Poor service

Customer review rating 1.0/5

Emma Solo - Confirmed reviews ALL

I booked a ‘fuel up your stay’ package which included a $25 fuel voucher. Staff didn’t know what the package was and told me it wasn’t a thing. Eventually someone gave me a $25 Amcal voucher. When I used the voucher it declined because the hotel hadn’t activated it. I emailed and heard nothing back. Very frustrated with this service.

Dear Emma, Thank you for taking the time to tell us about your experience at the Mercure Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emily Traupel Rooms Division Manager

Good

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Friendly staff, clean rooms, easy parking, close to function. Surprised that restaurant was not open on Sunday night

Dear David, Thank you very much for your outstanding ratings regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Traupel Rooms Division Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 211 reviews 8.2/10 Location
  • 489 reviews 5.1/10 Room
  • 383 reviews 6.8/10 Service
  • 13 reviews 3.4/10 WiFi
  • 224 reviews 5.1/10 Comfort
  • 209 reviews 3.4/10 Cleanliness
  • 130 reviews 7.7/10 Breakfast
  • 97 reviews 5.1/10 Value

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