Mercure Melbourne Albert Park 4 stars

Name: Mercure Melbourne Albert Park
Address: MELBOURNE, 3004, AUSTRALIA
Telephone: (+61)3/95294300
Rating: 4.0

Customer review rating 4.0/5 6,285 reviews

ALLSAFE approved hotel

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+ 27 Services

Mercure Melbourne Albert Park

Hotel for travellers looking for local and authentic experiences

Our team at the Pullman & Mercure Melbourne Albert Park look forward to ensuring you a safe and comfortable stay. We are a certified ALLSAFE hotel which provides you peace of mind, ensuring that we are fully compliant with rigid safety protocols.

Michael THOMAS, Hotel Manager

Mercure Melbourne Albert Park is centrally located on Queens Road overlooking the picturesque Albert Park Lake, the renowned F1 Australian Grand Prix track and situated adjacent to parks, sporting facilities and a golf course. The property has access to one of Melbourne's largest Conference & Events centers. Choose from 32 function rooms with over 2,600 square meters of space with a seating capacity of up to 1400 guests. Spacious, modern and comfortable rooms & suits are suitable for any occasion

With its central location and Albert Park Lake setting, Mercure Melbourne Albert Park combines the best of both worlds, providing a base that allows easy access to the city, while allowing guests to get away from the hustle and bustle of city life. Minute s from the CBD, this impressive Melbourne hotel also offers easy access to the St Kilda Road business district, and to Melbourne Airport via the freeway. Guests can explore Melbourne, and closer at hand, the Botanic Gardens and the Shrine of Remembrance.

With a public transport network on the doorstep, Mercure Melbourne Albert Park provides easy access to the best of Melbourne, including nearby St Kilda and Luna Park, the Royal Botanic Gardens, CBD , Crown Casino, MSAC & the Melbourne Grand Prix Circuit.

Hotel extras

Access to the Pullman Conference & Events Centre with 32 stunning function spaces
Windows Restaurant for modern on site dining and breakfast served daily
Valet and secure underground car parking available
Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining
A picturesque lakeside location, only 10 minutes from Melbourne CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas Exclusively for all in-house guests: 24-hour, no charge, unlimited data. Your connection will be limited to 5.00 mbps and includes the ability to connect up to 3 simultaneous devices
- WIFI in your room (Paying)
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Private indoor parking (Paying)
- Public indoor parking (Paying)
- Bus/coach parking area (Paying)
- Valet parking
- Well-lit parking
Accessibility for people with reduced mobility
- Wheelchair access
- Reduced mobility facilities
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
MELBOURNE INTL Paying
Languages spoken at the hotel
- Chinese Mandarin
- English
- French
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / Ironing
Currency exchange
Porter
Concierge

Swimming pool
- Pool
- Indoor heated pool (nearby)
Well-being
- Massage (Paying) (nearby)
- Sauna
Babysitting on request
Bicycles rental (nearby) Paying

Breakfast Paying
2 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS
Snack & beverage machine Paying

28 Meeting room(s)
Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Swimming pool
Parking
Airport shuttle
Restaurant
Accessibility for people with reduced mobility
Air conditioned
WIFI/Internet Access
Bar
Meetings and events

Express check-out
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
- High Speed WiFi (Extra)
- High Speed internet (Extra)
- High speed transmission line (Extra)
- WiFi at the hotel
- WiFi in the communal areas

Express check-out
Hotel accessibility
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
WIFI/Internet Access(Extra)
- High Speed WiFi (Extra)
- High Speed internet (Extra)
- High speed transmission line (Extra)
- WiFi at the hotel
- WiFi in the communal areas

- 350 parking spaces
- On site
- Private
- 50 parking spaces
- On site
- Private

Hotel Car Park - Self Parking(Extra)
- 350 parking spaces
- On site
- Private
Valet Parking(Extra)
- 50 parking spaces
- On site
- Private

1 Bar(s)
2 Restaurant(s)
- Breakfast à la carte
- Express
- Room service
- Cold snacks
- Hot meals
Snack and beverage machine (Extra)

1 Bar(s)
2 Restaurant(s)
Breakfast
- Breakfast à la carte
- Express
- Room service
Room service
- Cold snacks
- Hot meals
Self-service catering(Extra)

Snack and beverage machine (Extra)

Fit Lounge
Covered
Sauna Room

Fit Lounge
Indoor Heated Pool

Covered
Sauna Room

32 Meeting room(s)
- Business center with support staff
- Self service business center

32 Meeting room(s)
Business centre
- Business center with support staff
- Self service business center

- Gym
- Swimming pool

Sports activities
- Gym
- Swimming pool

- MEL (Extra)
- MELBOURNE INTL (Extra)
- 209 non-smoking rooms
- 209 rooms
- 9 floors
- Chinese Mandarin
- English
- French
- Portuguese
- Dry cleaning / Ironing
- Laundry / Valet Services (Extra)
- Plugs and converters available on desks (Extra)
- Umbrellas
- 100% non-smoking hotel
- Air Conditioning
- Concierge
- Porter

Airport shuttle(Extra)
- MEL (Extra)
- MELBOURNE INTL (Extra)
Hotel informations
- 209 non-smoking rooms
- 209 rooms
- 9 floors
Languages spoken at the hotel
- Chinese Mandarin
- English
- French
- Portuguese
Laundry(Extra)
- Dry cleaning / Ironing
- Laundry / Valet Services (Extra)
Our rooms fittings(Extra)
- Plugs and converters available on desks (Extra)
- Umbrellas
Service And Equipment
- 100% non-smoking hotel
- Air Conditioning
Services available at reception
- Concierge
- Porter

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004 melbourne
australia

Tel: +61395294300

Fax: (+61)3/95213111

Contact email :

Check-in from 14h00

Check out up to 11h00

TULLAMARINE AIRPORT : Star Bus ALBERT PARK

By plane
MELBOURNE INTL At 28.9km / 17.96 miles - Shuttle paying
By train
PRAHRAN At 2.4km / 1.49 miles

GPS :-37.84978, 144.978662

Your meetings and events

Combining exceptional conference facilities and a wide range of accommodation and leisure options, Mercure Melbourne Albert Park is the ideal choice of venue for meetings, conferences and events in Melbourne. With access to one of city's most extensiveConference & Events Centre, we can accommodate all types of meetings and events, with the capacity to cater for up to 1600 delegates. Versatile and modern, 32 venues can be arranged in a variety of function layouts, making it perfectly suited to hostingboth small, intimate meetings, and large conferences, trade shows and gala dinners. The dedicated events team and onsite audio visual company are on hand to assist with any technical and event enquiries.

Room descriptions and layouts

meeting rooms

From 1 to 1,353

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style 15 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 15 participants
- Classroom style Configuration is not available for this hotel
- Banquet 15 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 15 participants
- Board-room 12 participants
- Classroom style 18 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 45 participants
- U-shaped Room 15 participants
- Board-room 18 participants
- Classroom style 24 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 40 participants
- U-shaped Room 18 participants
- Board-room 12 participants
- Classroom style 18 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 32 participants
- U-shaped Room 12 participants
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 72 participants
- U-shaped Room 24 participants
- Board-room 18 participants
- Classroom style 36 participants
- Banquet 48 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 72 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 24 participants
- Classroom style 39 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 78 participants
- U-shaped Room 30 participants
- Board-room 24 participants
- Classroom style 42 participants
- Banquet 48 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 84 participants
- U-shaped Room 33 participants
- Board-room 36 participants
- Classroom style 45 participants
- Banquet 48 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 84 participants
- U-shaped Room 30 participants
- Board-room 24 participants
- Classroom style 54 participants
- Banquet 48 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 84 participants
- U-shaped Room 30 participants
- Board-room 24 participants
- Classroom style 51 participants
- Banquet 48 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height
- Theatre style 108 participants
- U-shaped Room 36 participants
- Board-room 36 participants
- Classroom style 63 participants
- Banquet 72 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 144 participants
- U-shaped Room 39 participants
- Board-room 36 participants
- Classroom style 72 participants
- Banquet 72 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 160 participants
- U-shaped Room 50 participants
- Board-room 54 participants
- Classroom style 63 participants
- Banquet 90 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 156 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 90 participants
- Banquet 108 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 170 participants
- U-shaped Room 42 participants
- Board-room 36 participants
- Classroom style 78 participants
- Banquet 96 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 60 participants
- Classroom style Configuration is not available for this hotel
- Banquet 96 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 150 participants
- U-shaped Room 42 participants
- Board-room 36 participants
- Classroom style 84 participants
- Banquet 96 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 204 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 120 participants
- Banquet 144 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 204 participants
- U-shaped Room 45 participants
- Board-room 42 participants
- Classroom style 102 participants
- Banquet 108 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 216 participants
- U-shaped Room 42 participants
- Board-room 36 participants
- Classroom style 120 participants
- Banquet 132 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 352 participants
- U-shaped Room 75 participants
- Board-room 60 participants
- Classroom style 165 participants
- Banquet 216 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 384 participants
- U-shaped Room 78 participants
- Board-room 30 participants
- Classroom style 198 participants
- Banquet 252 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 500 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 264 participants
- Banquet 312 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 726 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 354 participants
- Banquet 492 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 880 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 498 participants
- Banquet 612 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 6 m
- Theatre style 1353 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 819 participants
- Banquet 924 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
M:1 - m:10	21 m²	3 m	15 participants	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	10 participants
Boardroom	30 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	15 participants	Configuration is not available for this hotel	15 participants
Lake 3	37 m²	3 m	30 participants	15 participants	12 participants	18 participants	24 participants
Victoria	41 m²	2 m	45 participants	15 participants	18 participants	24 participants	30 participants
Lake 4	42 m²	3 m	40 participants	18 participants	12 participants	18 participants	24 participants
Lake 1	44 m²	3 m	32 participants	12 participants	12 participants	Configuration is not available for this hotel	12 participants
Lake 2	70 m²	3 m	72 participants	24 participants	18 participants	36 participants	48 participants
Albert	80 m²	2 m	72 participants	Configuration is not available for this hotel	24 participants	39 participants	50 participants
Lake 3 & 4	81 m²	3 m	78 participants	30 participants	24 participants	42 participants	48 participants
Park	82 m²	3 m	84 participants	33 participants	36 participants	45 participants	48 participants
State 1	84 m²	3 m	84 participants	30 participants	24 participants	54 participants	48 participants
State 2	88 m²	3 m	84 participants	30 participants	24 participants	51 participants	48 participants
Lake 1 & 2	112 m²		108 participants	36 participants	36 participants	63 participants	72 participants
Grand 1, 2, 3 or 4	148 m²	6 m	144 participants	39 participants	36 participants	72 participants	72 participants
Lake 1 - 3	150 m²	3 m	160 participants	50 participants	54 participants	63 participants	90 participants
Lake 2 - 4	152 m²	3 m	156 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	90 participants	108 participants
Grand 5	170 m²	6 m	170 participants	42 participants	36 participants	78 participants	96 participants
State 1 & 2	174 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	60 participants	Configuration is not available for this hotel	96 participants
Element	177 m²	3 m	150 participants	42 participants	36 participants	84 participants	96 participants
Lake	194 m²	3 m	204 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	120 participants	144 participants
Grand 6	196 m²	6 m	204 participants	45 participants	42 participants	102 participants	108 participants
State 3	200 m²	3 m	216 participants	42 participants	36 participants	120 participants	132 participants
Grand 1+2 or 3+4	297 m²	6 m	352 participants	75 participants	60 participants	165 participants	216 participants
Grand 5+6	364 m²	6 m	384 participants	78 participants	30 participants	198 participants	252 participants
State ballroom	421 m²	3 m	500 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	264 participants	312 participants
Grand 1-4	607 m²	6 m	726 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	354 participants	492 participants
Grand 3-6	740 m²	6 m	880 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	498 participants	612 participants
Grand ballroom 1-6	1060 m²	6 m	1353 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	819 participants	924 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Day light
Syndicate rooms
Video equipment
Overhead projector
Airconditioned meeting room
Hotel connected to conv. centre
WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Warm, inviting and tastefully appointed, each of the guest rooms and suites at Mercure Melbourne Albert Park offers the perfect place to relax. With a wide variety of room configurations available, this beautiful Melbourne hotel is the ideal base for any type of traveller - with Premium, Privilege and Family options on offer. Each room features a large work desk, a flat screen LCD with cable channels, Wi-Fi access, in-room safe, and a modern ensuite with Mercure branded bath products.

Standard Room with 1 King Bed

Max. number of persons: 3
Area: From 30 m² / 323 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Standard Room with 2 Queen Beds

Max. number of persons: 4
Area: From 40 m² / 431 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Multimedia hub

Superior Room 1 King Bed Lake View

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: Lake View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Premium Room with 1 King Bed

Max. number of persons: 2
Area: From 30 m² / 323 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Premium Room 2 Queen Beds

Max. number of persons: 3
Area: From 30 m² / 323 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Privilege Room 1 King Bed Lake View

Max. number of persons: 3
Area: From 30 m² / 323 sq ft
Views: Lake View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Premium Family Room 1 Queen and 2 Single Beds

Max. number of persons: 4
Area: From 52 m² / 560 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Rooms

Superior 1 Bedroom Suite 1 King Bed Lake View

Max. number of persons: 3
Area: From 40 m² / 431 sq ft
Views: Lake View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Loft Suite 1 King Bed

Max. number of persons: 3
Area: From 63 m² / 678 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Superior Loft Suite 1 King Bed

Max. number of persons: 3
Area: From 119 m² / 1281 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Suites

Our restaurants and bars

WINDOWS RESTAURANT

Type of cuisine: Regional

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

ESPRESSO CAFE

Type of cuisine: Cafe

This contemporary licensed venue, located on the ground floor of the hotel is the perfect spot for an early morning coffee, relaxed lunch or informal meeting. Espresso offers specialty teas, espresso coffee, bakery items, fresh salads and sweet treats.

ATRIUM BAR AND LOUNGE

The Atrium Bar Lounge is an ideal location in Albert Park bar for an after-work drink or casual bite to eat with friends. Enjoy the ambience whilst sampling an impressive beverage selection imaginative cocktails and an extensive snack menu.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Lunch

Great staff & clean hotel

Angela Couples - 08/01/2021 Confirmed reviews ALL

Great seating area on ground floor with comfortable chairs. Really great area. Check in could have been more welcoming & informative. I was not asked for my Accor membership number. Checkout great. Staff were great. Parking good. 2 pillows & plate and milk outside the door on arrival and for most of the afternoon. Only 2 pillows supplied, asked for another 2 which we received promptly. Room: needed 2 hands to flush toilet with great force. Office chair broken and an OHS issue. Fortunately I felt it was loose and didn’t go back on it, if I had I would have fallen back on to floor. Bar: great staff, Annabelle was delightful and helpful. Breakfasts were warm, not hot.

Good Morning, Thank you for taking the time to provide your feedback. Great to hear service was a highlight during your stay. I do apologize for the chair in the room which I have since had investigated and replaced from room 4609. I hope the rest of your stay was enjoyable and you enjoyed your time in Melbourne. I certainly look forward to welcoming you back again soon. Josh Brodie rooms Division Manager

New Year in Melbourne

colbowrights 04/01/2021 TripAdvisor review

Our first trip in over 12 months. Have stayed at Mercure Albert Park previously and it was like coming home. Greeted by staff on arrival and understandable a genuine excitement in the air. Fully recommend the Mercure and look forward to our next opportunity to stay here. Wonderful service by Valet Parking team and food and service in the Atrium Lounge excellent. Too many great staff to remember all their names. 10/10.

Dear Colbowrights, We were delighted to welcome you back to Mercure Melbourne Albert Park for your recent stay and would like to thank you for taking the time to provide feedback. It is so great to hear that you had such a lovely stay here and we sincerely appreciate all of your kind comments. I have passed along your feedback to the entire team and we look forward to welcoming you back in the near future. Warm regards, Michael

Great location, very peaceful stay and excellent room.

Sharon R. Families - 11/10/2020 Confirmed reviews ALL

Unfortunately our stay wasn't because of a exciting trip to Melbourne! It was to visit The Alfred hospital. My brother is terminal. But on saying that, the room was really spacious, which made it easy to move around without being on top of each other. We were warm and comfortable.

Dear Sharon, Many thanks for taking the time to provide feedback on your recent stay with us at the Pullman Melbourne Albert Park. We are sincerely sorry to hear the circumstances for which you required to stay, however, are glad you had a comfortable stay nonetheless. We hope to welcome you back for leisure on the next occasion. Warm regards, Michael Thomas General Manager

Nice stay

Eddie B. Couples - 14/09/2020 Confirmed reviews ALL

Was a nice stay, only downside was as a Platinum member I usually get a welcome pack with water and some other surprises but on this occasion I didn't receive anything.

Dear Mr. B., Thank you for the great review of our hotel! Thank you for your feedback which we appreciate and take note to share with the team for improvements. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michael Thomas General Manager

A bed for the night

Rita D. Families - 08/07/2020 Confirmed reviews ALL

The room was cool. Maintenance come and said they would turn the heat up. After an hour it was still cool so we ask for a heater and that worked. The room had 2 queen bed but only one comfortable chair. So my sister had to sit on the desk chair or on the bed after 4 hours of sitting in a car.

Dear Rita D., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Once again our sincere apologies. Sincerely, Michael Thomas General Manager

Beautiful Room and the best customer service

Lindy W. Solo - 02/07/2020 Confirmed reviews ALL

The staff at the Mercure are outstanding. Nothing is to much trouble and their customer service is amazing. Thanks so much for a great stay in a beautiful room.

Dear W., Thank you for taking the time to provide this feedback. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly team were able to accommodate all your needs. I will pass on your compliments to Rhett and Nicola, as they will be thrilled to hear that they helped you to enjoy your stay. Thank you for choosing to stay with the Mercure Melbourne Albert Park and we look forward to welcoming you back in the near future. Kind regards, Michael Thomas. General Manager.

Great location With good people to help you out

Stan Families - 02/07/2020 Confirmed reviews ALL

it was Excellent experience I really enjoyed it clean Room good facilities

Dear Guest, Thank you very much for your excellent comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Cassie Business - 02/07/2020 Confirmed reviews ALL

Friendly staff and appreciate the covid safety efforts Room was extremely average, bathroom nkt very clean

Dear Cassie, Thank you for taking the time to provide this feedback. We take your comments seriously and have discussed with the team for continues improvement. We hope to welcome you back again. Kind regards Michael Thomas General Manager

All good

Anonymous Business - 30/06/2020 Confirmed reviews ALL

Fine

Dear Guest, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

Well located

Amy G. Couples - 28/06/2020 Confirmed reviews ALL

Nice room, good that check out was late Not happy that milk or coffee was not provided (only 1 sachet left). When i asked the reception, it took over 1.5hours before someone bought it up. I even suggested to go down to get it as i was so desperate and it was so late. Someone had made the bed. but didn't stock up the coffee and didn't replace new cups.

Dear Amy, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your comments. Thank you for your objective feedback. Look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

well located

Fiora Couples - 28/06/2020 Confirmed reviews ALL

the rooms were clean, staff friendly and the hotel quite and comfortable

Dear Fiora F., Thank you very much for your outstanding ratings regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Great location - looking a bit old

Anonymous Couples - 22/06/2020 Confirmed reviews ALL

The location was great, staff were excellent but the place is looking a bit tired. The bathroom in particular could do with an upgrade.

Dear Guest, Thank you for choosing to stay with us and for taking the time to provide us your feedback. I do apologize for the inconsistency of service upon your arrival this is certainly not the experience we want any of our customers to have. I have taken your feedback to the team to investigate further as this should have been a very straight forward process. On a much better note, it is great to read how much you enjoyed all the other aspects of the hotel! I do hope you can return soon and get a full amazing experience with us. Thanks again and hope to see you again soon Kind regards Michael Thomas General Manager

Comfortable

Michael Solo - 20/06/2020 Confirmed reviews ALL

All good, of course if the pool etc was open it would be better.

Dear Michael, Thank you for choosing to stay with us at Mercure Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Michael Thomas General Manager

Good transit hotel not well located for a turistic experience=away from city life &plenty traffic

Andy Business - 18/06/2020 Confirmed reviews ALL

Your crew=very good Hotel location=average Hotel restaurant/breakfast selection=very average and pricy Premise common interiors=nice and good. Level4 rooms=a bit worn out and average =need renovation. Room bathroom=definitely needs renovation=almost not acceptable by geneal public unless others are paying. Front desk/reception=too far fown and in the dark.

Dear Andrea M., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Michael Thomas General Manager

ok place to stay

Theo Z. Business - 18/06/2020 Confirmed reviews ALL

poor .beds were hard as and when we booked the room it said that the motel had foxtel well guess what no it dont . so very unhappy

Dear Theo z., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Thomas General Manager

Nice clean rooms, friendly staff

Muzza Couples - 15/06/2020 Confirmed reviews ALL

Good over night stay, As always at Accor hotels

Dear Mr D., Thank you for such a wonderful review of our hotel. It is always warming to see that we have made you stay enjoyable and welcoming, especially during these times. Stay safe and we look forward to welcoming you back again soon. Kind Regards, Michael Thomas. General Manager.

Comfortable with good amenities

Span0504 12/03/2020 TripAdvisor review

No complaints we received an upgrade! Pool & sauna as enjoyable as ever. Staff always polite & helpful. Breakfast had a fair selection of items, couple of which could have been hotter (do a few heat checks?) yet was still enjoyable. Stayed a few times now and will return again.

Thank you for your wonderful review! We are so glad to see that you enjoyed your stay with us at Mercure Melbourne Albert Park, especially enough that you would consider coming back again. I have passed on your comments regarding your breakfast experience to our F&B team for further review. Thank you again for your feedback and we look forward to welcoming you back in the future. Kind Regards, Michael Thomas. General Manager.

Workshop

annemoore49 Business - 08/02/2020 TripAdvisor review

I recently attended a 2 day Retreat arriving very tired on Sunday evening. Room service was excellent, very professional staff in every area. Our workshop was held in house and food provided was tasty and well presented. Room was very comfortable and clean. Highly recommend this hotel.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Mercure Albert Park! It is always a pleasure to receive such positive feedback and I am thrilled to read that our friendly teams were able to accommodate all your needs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner. Guest Experience Manager.

Melbourne

clemmhk 28/01/2020 TripAdvisor review

Great position, polite and helpful staff, convenient, nice views, spacious rooms with no noise transfer and a roomy environment in the hotel. Close to transport and pleasant walking nearby. Easy access to carpark.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Mercure Albert Park. It is always a pleasure to receive such positive feedback! I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner, Guest Experience Manager.

good spot in the city

John B 22/01/2020 TripAdvisor review

my second stay at the Mercure at Albert Park staff were great from check in to check out. Rooms older style but clean and bright Location perfect if you are doing something in the city or need to go to the suburbs

Thank you for choosing to stay with us at Pullman Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us! We look forward to welcoming you back again soon. Kind Regards, Emma Turner. Guest Experience Manager.

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Mantra St Kilda Road Melbourne

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Mercure Melbourne Albert Park