Hotel - Grand Mercure Bandung Setiabudi
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Bandung Setiabudi

4.5/5 2,347 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Grand Mercure is introducing a fresh and personalized approach to plan your meetings, conventions, seminars and incentive events. The meeting rooms are equipped with High-Speed WIFI, complete video and sound system.

Grand Mercure Bandung Setiabudi Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SILIWANGI EXECUTIVE BOARDROOM 45 m2 2 m 0 0 0 0 0
WASTU KANCANA MEETING ROOM 45 m2 2 m 60 50 16 65 60
AGRABINTA MEETING ROOM 46 m2 2 m 60 50 50 65 60
MEETING ROOM IV 61 m2 2 m 30 14 16 16 30
MEETING ROOM III 64 m2 2 m 36 17 20 18 30
MANDALAYANG MEETING ROOM 92 m2 2 m 85 100 26 90 120
MEETING ROOM II 105 m2 2 m 60 28 28 40 50
MEETING ROOM I 106 m2 2 m 70 34 34 50 60
MANDALAGIRI MEETING ROOM 230 m2 2 m 300 150 26 120 250
GRAND BALLROOM 1,200 m2 7 m 1350 500 350 550 700
BALLROOM 1,200 m2 7 m 700 350 350 400 640
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 204 rooms
  • 102 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.5/5 ALL Rating 6,006 reviews

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,347 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Hasbi Business - 11/02/2020 Confirmed reviews ALL
« Well located, beautiful view »

beautiful view, warm swimming pool, comfortable hotel

Deny A. Families - 10/02/2020 Confirmed reviews ALL
« Room 501 is smell, meanwhile room 103 is not smell »

Room 501 is smell, meanwhile room 103 is not smell

Viony L. L. Couples - 10/02/2020 Confirmed reviews ALL
« Good services »

All hotel staff are very kindly & helpfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V.L., Thank you very much for sharing your experience and trust in our genuine hospitality. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with all departments and we hope to see you again soon for another wonderful journey with us. Best regards, Engkun Kurnia General Manager

Fitri Couples - 10/02/2020 Confirmed reviews ALL
« Nice swimming pool »

Nice heated swimming pool. And delicious breakfast as usual. I booked a superior room but it was upgraded, but there was no beautiful view, and the shower didn't work properly. so I was having a hard time. I booked a non smoking room, but one of the rooms smells like cigarette. but the hotel crew immediately came to apply the air freshener, good

Dilla C. S. Families - 06/02/2020 Confirmed reviews ALL
« Very nice staff, cozy place, cozy restaurant, nice pool »

Children are happy with the pool, i like there is kids club and fish pond

Lia Families - 05/02/2020 Confirmed reviews ALL
« Relaxing Staycation »

This is not our first time staying in this hotel. We stayed in the Lagoon room with direct access to warmed water swimming pool. This time we had our breakfast served in our room. The food are great. As always, the staff are very helpful, nice and friendly. Unfortunately, in our stay, we experienced uncomfortable thing. The room was supposed non smoking room but our neighbour guests were smokings in front of the room/balkon. We reported and i heard they were fined but it would be much better if the hotel also gave attention to the guests who were styaing in other rooms. What a pity, hopefully it won't happen in the futture

Juliana Couples - 04/02/2020 Confirmed reviews ALL
« good stay »

nice place and food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J.W., Thank you for your great review. Lovely to know that you were enjoyed your stay at Grand Mercure Bandung Setiabudi. We hope to see you again soon for another wonderful journey with us. Yours sincerely, Engkun Kurnia General Manager

T. K. Families - 04/02/2020 Confirmed reviews ALL
« Good location! »

About 30min ride from the airport, location was good! Room was spacious and comfortable! Food at the restaurant was delicious! Will come back again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K.T., Thank you for the astonished feedback on this site. Delighted to read that your stay was nothing short of a great experience. Good location, good room, and good food . You deserved nothing less on such a great vacation. Once again, thank you again for this wonderful review and we hope your next visit is just around the corner! Warm regards, Engkun Kurnia General Manager

Heryanto Families - 02/02/2020 Confirmed reviews ALL
« The best hotel.in Bandung »

This is one of the best accor Hotel. They shows the real hospitality business. Come and find the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H.O., Thank you for your superb review. Lovely to know that our team were able to delight you and make you feel amazed every time you stay with us. Please be assured that I will pass your so kind words about service to all staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for recommending our hotel to other travelers and we hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Yours sincerely, Engkun Kurnia General Manager

Muhammad M. Families - 02/02/2020 Confirmed reviews ALL

Very very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M.M., Thank you for taking the time to tell us about your experience at Grand Mercure Bandung Setiabudi. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our great hope for you to keep continue supporting our hotel and we are looking forward to welcoming you back in the near future. Looking forward to welcoming you back again very soon, Best regards, Engkun Kurnia General Manager

Stephanie Families - 31/01/2020 Confirmed reviews ALL
« Nice stay, good service, beautiful view »

Good service Beautiful view and weather

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for your wonderful review. Good service and great hotel view. Happy to read that you enjoyed them all. Please be assured that I will pass your so kind words about service to all staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit to Grand Mercure Bandung Setiabudi is in the not too distant future. Yours sincerely, Engkun Kurnia General Manager

Stan Families - 30/01/2020 Confirmed reviews ALL
« Excellent stay »

Very good location, superb friendly staff, i love the gym, room as well. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.L., Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. We will strive to deliver great experiences consistently. Inez is one of our Lounge staff will be most pleased to know that you enjoyed her lovely service. I shall pass along your kind compliment to her personally. Thank you for your trust in us and we look forward to welcoming you back on your other visit very soon. Yours sincerely, Engkun Kurnia General Manager

Usman Families - 29/01/2020 Confirmed reviews ALL
« Bad experience »

Bad front office. Never stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U.C., First of all, please allow me to thank you for staying with us on your recent visit to Bandung and I am sorry that it has taken me so long to reply to your review. We endeavor to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. Please accept my most sincere apology for any inconvenience that you experienced during your stay with us. Can’t remember last time something like that happened and certainly extremely atypical of the service we normally offer. We do hope that we will have opportunity to welcoming you back to our hotel in the near future and show you the true Grand Mercure experience.. Yours sincerely, Engkun Kurnia General Manager

29/01/2020 TripAdvisor review
« The best Hotel in Bandung »

My Opinion, This is one of the best Accor Hotel amongst the other Hotel in Accor group in term of hospitality. One of the best hotel in Bandung. The staffs are very friendly and they are very humble. Since from the booking time up to the stayed. They show the best hospitality. Please come and find the best experience by yourself

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Heryantooe, Thank you for sharing your glowing review. We love to hear that your time was well spent with us. Its always nice to be referred not only as one of the best hotel in Bandung but also among the other Accor group hotels. Please be assured that I will pass your so kind words about service to all our team. Once again, thank you very much for sharing your experience and trust in our genuine hospitality. We hope to see you again soon for another wonderful journey with us. Best regards, Engkun Kurnia General Manager

Ilman B. Families - 27/01/2020 Confirmed reviews ALL
« Nice Daycation with Family »

Great swimmning pool ambience, kids friendly, and large range of breakfast menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I.B., Thank you for taking the time to give the feedback of our hotel and I am sorry that it has taken me so long to reply to your review. We are really pleased to read that you had an enjoyable stay in our hotel. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback related the internet connection is very important to us. We are sorry for the inconvenienced caused. We look forward to welcoming you back on your next visit very soon. Yours sincerely, Engkun Kurnia General Manager

Tavisha Families - 26/01/2020 Confirmed reviews ALL
« Excellent experience »

So glad that we had an excellent stay at the grand mercure hotel..great service, very nice staff and delish food at the resto..thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M.A., Thank you for taking the time to give the excellent feedback of our hotel. Delighted to read that we managed to meet your expectation on every level. Excellent stay, great service, nice staff, delicious food. Needless to add anything more. Hope it will not be too long before we get a chance to welcoming you back Yours sincerely, Engkun Kurnia General Manager

Dedi M. Friends - 26/01/2020 Confirmed reviews ALL
« very helpful »

the staff are very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D.M., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Gunawan S. Families - 22/01/2020 Confirmed reviews ALL
« Awesome Experience Stay »

Very friendly staff and good services. The restaurant really clean, the garden outside so beautiful. Definitely we will come back to this hotel. Good job Grand Mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G.S., Thank you for sharing your awesome review. I am so glad to hear that your stay was so wonderful and nothing was missing for a perfect staycation. Hope it will not be too long before we get a chance to welcoming you back for another wonderful stay at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Rina R. Solo - 22/01/2020 Confirmed reviews ALL
« Good »

Good Location Good Staff Good Room Good Food Thankyou Grand Mercure Bandung

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. r.n., Thank you for this lovely review. We love to hear that your time was well spent with us. Good location, good staff, good room, good food. Happy to read that you enjoyed them all. We look forward to having the opportunity of providing services to you on your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Dhani Families - 22/01/2020 Confirmed reviews ALL
« Good Place for relax »

Visited this hotel for leisure, The staff are friendly and the service is excellent In all areas. The food for bfast are fantastic many choices and tasteful. They offering free valet service as well. Is a good place for relaxing with family. Good job

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D.T.T.B., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. Delighted to read that your stay was nothing short of a great experience. Hope it will not be too long before we get a chance to welcoming you back. Yours sincerely, Engkun Kurnia General Manager

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