Grand Mercure Bandung Setiabudi 5 stars

Customer review rating 4.5/5 6,505 reviews

ALLSAFE approved hotel

Grand Mercure Bandung Setiabudi
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+ 22 Services

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Services for children
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 bandung
indonesia

Tel: +622282000000

Fax: (+62)22/82000082

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 9.3km / 5.78 miles

  • By plane

    HUSEIN SASTRANEGARA At 5.7km / 3.54 miles

  • By train

    STASION BANDUNG At 807km / 501.45 miles

  • By train

    STASIUN BANDUNG At 11km / 6.84 miles

GPS :-6.85478, 107.595374

Your meetings and events

Grand Mercure is introducing a fresh and personalized approach to plan your meetings, conventions, seminars and incentive events. The meeting rooms are equipped with High-Speed WIFI, complete video and sound system.

Room descriptions and layouts

11 

meeting rooms

From 1 to 1,350 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

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    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Superior Room

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Room with Balcony

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Superior Premium Room

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room, Pool View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Room with Balcony, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Privilege Room, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

The Lagoon Room

Accessible room
  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

JING PARADISE RESTAURANT

Type of cuisine: Chinese

Taste your way through Asia and experience the finest Chinese cuisine with modern touch at its best. 11AM/10PM Weekday and 08AM/10PM Weekend

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HARDY'S RESTAURANT

Type of cuisine: International

Let us pamper your taste buds with an array of local and international flavors at our all day dining restaurant. Buffet breakfast, à la carte menu for lunch and dinner will be served at the convenient time.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO'REN LOBBY BAR

Non contractual photo

So'ren Lobby Bar will help you lounging, accompanied by our signature cocktails and mocktails as well as a light snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEPLER SKYLOUNGE & BAR

Non contractual photo

Step into our Pool Bar which is located in front of our lovely heated swimming pool, right across the main lobby.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Grand Mercure Bandung Setiabudi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,505 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,413 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good staycations

Customer review rating 4.5/5

Yufi N. Families - 23/02/2021 Confirmed reviews ALL

We have pleasant time during out stay at Grand Mercure, the room is nice and spacious. The pool is great with warm water.

Good stay

Customer review rating 4.0/5

Mailiza O. Families - 17/02/2021 Confirmed reviews ALL

Room is clean and as the expectation, but for level suite there is no bathtub, variety of food is less then before pandemic, my favorite is swimming pool, clean and fortunately not many person swimming in that time

Great staycation

Customer review rating 4.5/5

I. Couples - 15/02/2021 Confirmed reviews ALL

Grand Mercure Setiabudi has great location and remarkable interior & exterior design, we enjoyed staying there and the warm swimming pool temperature is ideal for swimming, although during pandemic all guests have to reserve and using in limited time. GMS also has a great Accor Restaurant (Jing Paradise) in one location, which is a premium chinese restaurant with great choices of dim sum, fine dining chinese food and even they also have choices of affordable lunch box which was very helpful for us to buy before we went back by road trip to Jakarta. One of the things that should be improved is the bed room interior (should be more modern) and television size is very small for a 4 stars hotels (compared to newer hotel in Bandung). Thanks Grand Mercure

Good place

Customer review rating 4.0/5

Subhan M. Families - 13/02/2021 Confirmed reviews ALL

Good place for pleasure, breakfast and swimming pool was great. But, the room was poor of maitenance such as door grendle lock, shower handle was not properly work to have other mode of shower.

Dear Mr. S.M., Thank you for staying with us and for your kind attention by giving us your feedback during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. Please accept my most sincere apology for the inconvenience caused by some room facilities were not working properly. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

Good Stay

Customer review rating 4.5/5

Henry I. Families - 07/02/2021 Confirmed reviews ALL

This hotel ia very good to whom want relax and enjoy leissure because the facility is very nice, the staff very friendly so it is very comfort to whom bring family

Dear Mr. H.I., Thank you very much for sharing your experience and trust in our genuine hospitality. It is always encouraging to learn that guests are satisfied with our facility and service as it is what we strive for every day. I will share your comments with all departments and we hope to see you again soon for another wonderful journey with us. Yours sincerely, Engkun Kurnia General Manager

Good stay

Customer review rating 4.5/5

Elma Families - 07/02/2021 Confirmed reviews ALL

Mercure's warm heart and friendly staff is awesome

Dear Mr. S.P., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Engkun Kurnia General Manager

Warm pool lovely

Customer review rating 5.0/5

Sari A. Families - 31/01/2021 Confirmed reviews ALL

The pool is large, beautiful with star light, dan warm water make me choose to stay in this hotel

Dear Mrs. S.A., Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. Our pool is often complimented and get much love from our guests. Happy that you love it. We hope it will not be too long before we get a chance to welcoming you back to our hotel. Warm regards, Engkun Kurnia General Manager

Nice breakfast and Warm water pool.

Customer review rating 5.0/5

Johari J. J. Solo - 18/01/2021 Confirmed reviews ALL

The swimming pool has warm water even though the shape of the pool is oddly. Overall is a satisfying stay.

Dear Mr. J.J., Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. We hope it will not be too long before we get a chance to welcoming you back to our hotel. Warm regards, Engkun Kurnia General Manager

Good staycation

Customer review rating 5.0/5

Meykelia Friends - 18/01/2021 Confirmed reviews ALL

the room was clean , every staff was friendly and the view is stunning!

Dear Mrs. M., Your comment says it all. Thank you for your terrific feedback. We are really pleased to read that you had an enjoyable stay in our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Yours sincerely, Engkun Kurnia General Manager

Best Hotel with Best Service

Customer review rating 4.5/5

Tommy Families - 17/01/2021 Confirmed reviews ALL

Best Hotel, Best Service, Good weather, Recommended

Dear Mr. T., Your comment says it all. Delighted to read that we managed to meet your expectation on every level. Best hotel, best service and good ambiance. Needless to add anything more. I will share your comments with all staffs and we hope to welcome you again soon for another wonderful staycation with us. Yours sincerely, Engkun Kurnia General Manager

Nice staycation

Customer review rating 4.5/5

Pricillia Families - 17/01/2021 Confirmed reviews ALL

Overall ok, nice and clean room, have a great time at swimming pool, very good healty protocol, but must be upgraded the variant menu at breakfast.

Dear Mrs. P., Your comment says it all. Thank you very much for sharing your experience and trust in our genuine hospitality. We are glad that you and family loved our facilities and services, our dedicated staff will be pleased to learn of your high praise. I will share your comments with all departments and we hope to see you again soon for another wonderful journey with us. Yours sincerely, Engkun Kurnia General Manager

Good holiday

Customer review rating 4.5/5

Fenny Families - 12/01/2021 Confirmed reviews ALL

My kids have fun... they likes warm swimming pool... n enjoy the foods... only no cooking class... maybe cause covid 19.... so its ok... usually they like to join cooking class...

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Grand Mercure Bandung Setiabudi. At Grand Mercure, we strive to provide a superior service experience for every guest; therefore your feedback related the bell boy service is very important to us. At the moment we were not organized the cooking class activity for kids due to implement the health protocol Covid-19. Hope our information finds you well. Once again thank you for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours sincerely, Engkun Kurnia General Manager

Good stay

Customer review rating 4.0/5

Tubagus H. Families - 12/01/2021 Confirmed reviews ALL

Having a good short city escape to this hotel with children. Kids are very enjoyed their stay especially with hotel warm water swimming pool and delicious breakfast as always.

Dear Mr. T.H.A., Thank you for always coming back to our hotel. We are really pleased to read that you enjoy your stay with us. Our pool is often complimented and get much love from our guests. Happy that your kids love it. We hope your next visit to Grand Mercure Bandung Setiabudi is not too distant future. Warm regards, Engkun Kurnia General Manager

Good and friendly service

Customer review rating 4.5/5

A. Families - 07/01/2021 Confirmed reviews ALL

The service is great, the hotel is nice and clean.

Dear Mr. D.A., Thank you very much for sharing your experience and trust in our genuine hospitality. We love to hear that your time was well spent with us. This is always a motivation for all team when our guests give a good feedback about the service. Be assured that I will pass your so kind words about service to all our team. Looking forward to welcoming you back very soon. Best regards, Engkun Kurnia General Manager

Excellent Service, Excellent Room and Awesome Mountain View

TripAdvisor rating 5.0/5

bginandjar 05/01/2021 TripAdvisor review

Myself and family are always be happy staying here and will choose this hotel for next trip. Won’t get bored. Food are excelent, rooms are clean, staffs are friendly, pool with warm water. Surprisingly we got free room upgrade! Thanks Grand Mercure Bandung.

Dear Mr./Mrs. bginandjar, Thank you for always coming back to our hotel. Pleased to read that we remain give the good service as usual. Excellent food, clean room, staff friendly, warm sparkling pool. Needless to add anything more. Once again, thank you for this amazing review and we hope your next visit is just around the corner! Warm regards, Engkun Kurnia General Manager

VERY BAD STAY

TripAdvisor rating 1.0/5

dennyjsm 03/01/2021 TripAdvisor review

I stayed at the only one Executive room (they say only 1 exec room in this hotel) The room wasn't represented as executive room compare to other 5 star Accorhotel, Minibar once only no refill on the next day onwards. Room was smelly, there was very bad smell came out from toilet sink. Brakfast was very very bad, food variety was very limited, I think similar to breakfast in 3 star hotel like Ibis. Staff are very unfriendly and too stiff, I had to argue about breakfast voucher and they responded unfriendly they said rule and regulation by Accor. Well..If you are strict to the rule, then why I paid brakfast and I got the food variety not served as 5 star hotel then??. Actually this wasn't about money, but the way you responded to the customer's enquiry. The other unpleasant thing was when I came to get my welcome drink, I wanna bring it to my room and suddenly staff not allowed me to bring my welcome drink..even I explained, he insisted me to drink in the restaurant where got people there as well. Hello is it covid-19 pandemic? wouldn't it be safer to drink in the room?? Yes got rule said that, but you mustn't be too stiff and you must be flexible enough too ..ALLSAFE man! Just suggestion: hospitality Customer Handling training is really required to improve your staff knowledge and skill. However this is my first stay at Grand Mercure Bandung, with all experiences given during my stay.. I seriously consider not to stay on this hotel. Anyway good one with this hotel only the pool.

Dear Mr. Denny Jimmy S., Thank you for taking the time to write to us following your stay at Grand Mercure Bandung Setiabudi. Very disappointed to read that your experience with us during your stay was clearly not what we used to read on this site. Our high standard of hospitality are so often recognized by our guests. Rest assured that I do take your comment very seriously. Please accept my sincerest apology for the inconvenience you encountered on this occasion. Despite such downfalls, I still hope your good memories at Grand Mercure Bandung Setiabudi could enabled you to change your mind and give us another chance of providing services to you again whenever your travels bring your back our way. Yours sincerely, Engkun Kurnia General Manager

Nice Pool

Customer review rating 4.0/5

Viriani S. Families - 31/12/2020 Confirmed reviews ALL

Always love their warm water pool

Dear Mrs. V.S., Thank you for staying with us and for your kind attention by giving us your comment and input during your experienced stay. We really need guests highlights like yours to keep our level of quality and truly wish that you will continue your support towards Grand Mercure Bandung Setiabudi. We do hope that we will have opportunity to welcoming you back to our hotel in the near future. Best regards, Engkun Kurnia General Manager

All good pokoke

Customer review rating 5.0/5

Yoke F. A. O. Families - 29/12/2020 Confirmed reviews ALL

Cozy. Good breakfast. Nice and warm pool. Lope lope lope

Dear Mr. Y.F., Thank you for such a wonderful review on this site. Delighted to read that we managed to exceed your expectation on every level. Good breakfast, warm sparkling pool, cozy ambiance; glad you enjoyed them. Once again, thank you and we hope your next visit is just around the corner! Best regards, Engkun Kurnia General Manager

Generally, Satisfying.

Customer review rating 4.0/5

Nacup S. Families - 29/12/2020 Confirmed reviews ALL

Everything is excellent. The only down side is the smell in the bathroom. I guess it has something to do with the plumbing because the smell comes from the toilet. You need to fix this. I stayed in room 533. The other day, when I stayed in room 529, I have had the same problem. So your ME dept need to sort this out. It's kinda annoying.

Dear Mr. N., First of all, please allow me to thank you for staying with us on your recent visit to Bandung. We would like to sincerely apologize for the discomfort that you experienced caused by the bathroom facility. Your comment has been duly passed to the Department Head concerned for their immediate attention and to avoid similar experience occurring again in the future. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. We look forward to having the opportunity of providing services to you again whenever your travels bring your back our way. Yours sincerely, Engkun Kurnia General Manager

Best Chain hotel in Lembang Bandung

TripAdvisor rating 5.0/5

Hanson P 29/12/2020 TripAdvisor review

Located near Tourism Destination, Lembang area of Bandung city (northern part) This hotel is the ONLY international chain nearest to Tourist destination Lembang. The rest are some Local chains with range from Luxury to Budget Hotel. Most international chains Open in Bandung city area, seems they dare Not to risk opening to suburban Lembang. NOTE : Pullman just open new props in Bandung City area Diponegoro (located faraway from Tourism area, but have Great Lounge) This Mercure had good Reputable restaurant for Chinese food namely JING restaurant. But our bfast buffet was in another one by swimming pool. This prop does not come with High Floor design, max 8-9 floor but good enough to be semi Resort concept. The climate already enjoying the Low temp of Mountain area, so we can sleep with no air con (thou the building has installed for Guests) We got Upgraded to Privilege Room with dedicated Terrace seating area with View of Swimming Pool. The swimming Pool is Integrated concept with Park and Lounge. Morning breakfast can have seating by Pool side. At night, the pool has Bottom Sparkling lights so to enhance the Ambience of Landscape. Very cool concept, looking at the pool at night with this installation, makes us feel like looking at Sparkling Gems in the dark of night. The pool area had many Outdoor Seating beside the Lounge/Bar, so we can have outside dining in day or night. Privilege Room is one tier below Suite, but we do get Afternoon Tea as well. The staff forgot to inform about the afternoon tea, but the next day thanks to Phillip, our hotel staff, they can arrange FnB Package for takeaway after check out to compensate. Overall this prop is best alternative for those who want International chain nearest to Bandung tourism area. For those who do Business meeting in Bandung city, had better find accor in city area, considering the Traffic and Distance. Will come back again for sure.

Dear Mr. Hanson P. Thank you for taking the time to give the feedback of our hotel. We are really pleased to read that you enjoy your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your trust in us and recommending our hotel to other travelers. We hope to see you again soon for another wonderful staycation with us. Best regards, Engkun Kurnia General Manager

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