Mercure Hyderabad KCP 4 stars

Customer review rating 4.5/5 2,020 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Hyderabad KCP
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+ 21 Services

Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options @ Cayenne restaurant and IQ Bar

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Out of the box room experiences with our uniquely designed Nature Nest & Nizami Darbar rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • RAJIV GANDHI INTL. AIRPORTPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Bicycles rental
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Mercure Hyderabad KCP

6 3 551
Banjara Hills Main Road,
Banjara Hills
500082
hyderabad
india

Tel: +914067888888

Fax: (+91)4067888999

Check-in from 14h00

Check out up to 12h00

  • MGM TSRTC :  TELENGANA STATE MGM BUS DEPOT

  • By plane

    RAJIV GANDHI INTL. AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    BEGUMPET At 3km / 1.86 miles

GPS :17.417679, 78.456631

Companies

  • ADP 3.0 km / 1.86 mi
  • CANON 3.0 km / 1.86 mi
  • CISCO 2.0 km / 1.24 mi
  • CITIBANK 2.0 km / 1.24 mi
  • HDFC 5.0 km / 3.11 mi
  • HSBC 2.0 km / 1.24 mi
  • KOTAK MAHNDRA BANK 3.0 km / 1.86 mi
  • KPMG 2.0 km / 1.24 mi
  • PEPSI 3.0 km / 1.86 mi
  • RBS 3.0 km / 1.86 mi
  • SONATA 4.0 km / 2.49 mi
  • SONY 0.1 km / 0.06 mi
  • TATA MOTORS 5.0 km / 3.11 mi
  • UB 4.0 km / 2.49 mi
  • VODAFONE 4.0 km / 2.49 mi
Companies

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Screen

  • Podium

  • Day light

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Enjoy a spacious and comfortable stay with modern business and leisure amenities alongside scenic views of the city or Hussain Sagar lake.

Superior Room with 1 queen-size bed, City View & WIFI

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, City View & WIFI

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

MyRoom - Nizami Darbar

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

MyRoom - Nature's Nest

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room with 1 queen-size bed, City View & WIFI

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 queen-size bed, Lake View & WIFI

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Lake View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Lake View & WIFI

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Lake View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

CAYENNE

Type of cuisine: International

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IQ - THE LOUNGE BAR

Non contractual photo

IQ Lounge Bar as its name narrates is the Impression Quotient of Mercure Hyderabad KCP. It's a contemporary and vibrant Lounge Bar at the lobby level that pampers your senses and serves a heady mix of exotic collection of beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hyderabad KCP

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,020 reviews

tripadvisor

TripAdvisor Rating 4.5/5

603 reviews

An all-round Hotel

Customer review rating 4.5/5

S. Solo - 03/03/2020 Confirmed reviews ALL

Everything was pleasant right from check in to check out.

Dear Guest, Thank you staying with us. At the Mercure Hyderabad KCP, our staff is highly committed to providing you with nothing short of a global sense of luxury and cuisine. We are delighted to hear that you had an enjoyable visit and we look forward to the pleasure of having you with us again. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Well Located & Professional Service

Customer review rating 4.5/5

Alok K. Business - 29/02/2020 Confirmed reviews ALL

It was a nice experience. The membership benefits of ACCOR was availed to advantage. The frontdesk staff ( Abhilipsa) helped a lot in burning points and paying bill from Loyalty Points.

Dear Guest, Thank you for your wonderful feedback. It is your words which motivate us to work harder and excel in the services we provide at Mercure Hyderabad KCP. We work tirelessly to ensure our guests have a pleasurable stay at our hotel. Our greatest strength is our guests who put their trust in our ability to provide the best of services. At your service, you will always find a team of the most hospitable hotel staff, who are trained to address your plausible demands and concerns. We take every measure to ensure our guests have the widest range of choices to choose from. Thank you for staying at Mercure Hyderabad KCP. We hope you will find us again in the future. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Superb stay, nice food, great ambience

Customer review rating 4.5/5

Sayantan D. Business - 28/02/2020 Confirmed reviews ALL

It was overall a very nice stay with good food, clean rooms, good house keeping and warm gesture. Overall very satisfied.

Dear Guest, On behalf of all of us here at Mercure Hyderabad KCP, I would like to thank you for your kind words of appreciation. I will convey your compliments to entire hotel team. We have an uncompromising attitude when it comes to service, hospitality and food. We are glad to know that our passion and dedication is being recognized. Thank you and we look forward to having you with us again. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Satisfactory Stay

Customer review rating 4.5/5

Hema A. Families - 25/02/2020 Confirmed reviews ALL

The place is centrally located and room was clean. Public transport as well as private is easily accessable.The staff was cooperative and responsive however takes lot of time, once i called for water bottle and nobody came and I had to reception to collect it. The exhaust in washroom is not effective.

Dear Guest, I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you found our front desk service quick and efficient, and that you enjoyed the room as well as our convenient location. I have taken note of your other point pertaining to the inconsistency of our delay in room service and room upkeep which is notified to our housekeeping team. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. Should you travel to this part of the world again, I look forward to personally welcoming you back to our hotel. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Great

Customer review rating 4.5/5

James B. Business - 20/02/2020 Confirmed reviews ALL

Great. Very courteous staff. Great food!!

Dear Guest, Thank you for visiting us again at Mercure Hyderabad KCP. The fact that you came back to stay with us proves that you greatly appreciate the hotel and the hospitality that we provide you. We are proud to have been of service to you. To know that you liked our service, amenities, food, Lounge bar, and rooms bring us immense joy. We try and provide the best of services and facilities to our guests and makes sure that they never feel inadequate about anything, for the money that they spend on accommodation with us. . Thank you again, for being with us. Hope to see you soon. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Well located superb ambiance

Customer review rating 4.5/5

Vivek K. Families - 19/02/2020 Confirmed reviews ALL

It was a pleasure staying at this property. Staff was kind and helpful. The rooms are nicely done and very comfortable to stay in. They offered a complimentary welcome drink. Buffet Breakfast was awesome. As an Accor member, I did not carry my membership card, but the F&B Manager Mr.Sampath Kumar G, helped me and advise me to show the email and the Membership no, and it was done. The manager was very helpful he was welcoming all the guest and their needs with love and smiling face, God bless him. Reception staff very co-operative and informative regarding explaining the hotel stay, services etc. Buffet Dinner on Valentines was well spread with lovely music in the background, with different heart shape cakes, yummy starters, soups, main course and of course the kindness of Mr. Sampath the Manager.

Dear Guest, On behalf of all of us here at Mercure Hyderabad KCP, I would like to thank you for your kind words of appreciation. I will convey your compliments to Sampath. We have an uncompromising attitude when it comes to service, hospitality and food. We are glad to know that our passion and dedication is being recognized. Thank you and we look forward to having you with us again. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Excellent

TripAdvisor rating 4.5/5

atrim2014 19/02/2020 TripAdvisor review

We stayed here for 3 days in February. Were very happy with the rooms, food and service. We will stay in other All properties if they are present in the places we visit. All in all, a pleasant stay. Good luck.

Dear Guest, We are delighted to know that you enjoyed your visit to Mercure Hyderabad KCP. Our guests always come first and we will always do everything in our capacity to try and make your stay more comfortable and relaxing. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. Please do visit us again with your family and friends. Reagrds, Soumitra Pahari

Nice Stay... Nice location....Nice People...

Customer review rating 4.5/5

Venkat K. Business - 14/02/2020 Confirmed reviews ALL

I am staying since past few months very regularly in Mercure Hyderabad KCP. The property has positive energy and vibration apart from its great central location, nice ventilation in the entire building, awesome interiors and well designed restaurant spaces and guest rooms and mainly well behaved staff in all the departments. The Genarel Manager , MR. Soumathra Pahari and Front office Staff Sairam, Adithya, Avilispa, Ananya, Ashish and everyone is very nice people always receive the guests with warm welcome and quick disposal with minimal check in time . They are very well focused and well behaved. The restaurant staff Priya, Purandhar, Manas and Shiva are very hard working and well behaved. The Chef MR. Arun is a wonderful person with right attitude and great ability to convince the guests with his quick action and right explanation on the complaints. The taste of food is very nice and only one complaint I have is that there is slightly more salt is present in most of the dishes . The kind of dining napkins are not Upto the mark. It can be replaced with the cloth napkins . The security people are very attentive and well behaved. Xavier and other staff are very sincere and hardworking. The house keeping staff also are very sincere and the rooms are well maintained. I wish each and every one of the staff members and managers all the very best in their respective career and have a great time working at Mercure Hyderabad KCP. One can stay with peace of mind in this property.

Dear Mr. K., At the onset, Thank you very much for choosing our hotel for your stay and for your loyalty. it is very encouraging to receive such appreciation from a frequent traveler like you, I will definitely pass on your appreciation to the entire team, I am sure this kind of appreciation will work like a great motivation to the team. I have carefully noted your feedback on the napkin at the restaurant, it is an initiative taken by us towards sustainability to avoid water waste and reduce the using of washing chemicals, also it is fresh single time use, which is more hygienic. However, I will work on your feedback to see, how we can bring in alternative solution for this. We will look forward to welcome you back to the hotel soon. Thanking you Soumitra Sincerely,

Comfortable stay

Customer review rating 4.5/5

Rajesh D. Business - 14/02/2020 Confirmed reviews ALL

I had a very comfortable and enjoyable stay at the hotel. The rooms are very well-maintained with a cozy and clean interior. The staff is very polite and hospitable. Overall, the ambience is pleasing.

Dear Mr. D., At the onset, thank you very much for taking time out to share your stay experience with us. We at Mercure Hyderabad KCP always strive to improve our service delivery. Feedback from a frequent traveler like yourself always works as encouragement for us. I will share your feedback with the team, which will work as motivation for them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable stay

Customer review rating 4.5/5

John C. Business - 11/02/2020 Confirmed reviews ALL

Enjoyed my stay at Mercure. Good food, Comfortable stay, Good staff,

Dear Guest, Thank you staying with us. At the Mercure Hyderabad KCP, our staff is highly committed to providing you with nothing short of a global sense of luxury and cuisine. We are delighted to hear that you had an enjoyable visit and we look forward to the pleasure of having you with us again. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Not satisfied

Customer review rating 4.5/5

Bharat Couples - 10/02/2020 Confirmed reviews ALL

This is dr.bharat.we stayed for 5nights. It was not good gave me experience of 2star hotel. Service was not good and late Bedsheets with holes. Food was not upto the mark(heating cold food and serving it unboiled rice) We took non smoking room but everyday morning bathroom is full of smoking smell wen we called them they said may be due to problem in some vents.

Dear Mr. Bharat S., Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. It is very heartening to see we could not meet up to your expectation. Please accept my sincere apologies on behalf of the entire team. It is always our endeavor to offer the best service to all our guests, but this time we could not do. I have personally taken a careful note of the issues you faced and we have addressed the issues appropriately. I would like to request you to treat this experience in isolation and give us one more chance to regain your faith in our service. Me and my team remain at your assistance, we will look forward to welcome you back to the hotel soon. Sincerely, Soumitra

Well located Hotel

Customer review rating 4.5/5

Samir Business - 09/02/2020 Confirmed reviews ALL

Mercure is located very well, near to airport flyover, Banjara hills shopping area. Hotel staff are very well trained. Overall nice cozy hotel.

Dear Mr. Samir D., At the onset, thank you very much for taking time out to share your feedback. It is always our endeavor to satisfy all our guests and it is very encouraging to receive appreciation from frequent travelers like you. I will share your feedback with the entire team, which will be a motivation for them. Thank you again for sharing your experience, and we hope to welcome you back in the hotel soon. Sincerely,

My stay at Mercure Hyderabad KCP

TripAdvisor rating 4.5/5

cheng659 Business - 04/02/2020 TripAdvisor review

Compliments to your excellent staff service by Mr Sai Kumar. He has been most kind and exercised great patience and acted most responsibly. All these overwhelmed other hotel's shortcomings. You have a great and valuable staff in your team.

Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for rating us four star for your recent visit. Mercure Hyderabad KCP makes it a very important note to make sure that your experience is smooth and celebratory. It makes us happy, when our guests have a comfortable stay. We will definitely keep up the good work of our team like Sai Kumar. It is valuable feedback like yours that gives us the encouragement to move forward with passion. Please do visit us again with your family and friends. Sincerely, Khyati Deliwala

Well located

Customer review rating 4.5/5

Rajasekhar L. Business - 02/02/2020 Confirmed reviews ALL

Its well located, connecting all important points in the city & to the USA consulate.

Dear Guest, Thank you staying with us. At the Mercure Hyderabad KCP, our staff is highly committed to providing you with nothing short of a global sense of luxury and cuisine. We are delighted to hear that you had an enjoyable visit and we look forward to the pleasure of having you with us again. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP
Customer review rating 4.5/5

Rakesh L. Business - 02/02/2020 Confirmed reviews ALL

1) AC didn't cool the room on 1st night, room was warm 2) After room cleanup on 2nd day, there was no water in room and cleaning was not upto mark 3) dinner - many items were a repeat, few times food was not properly cooked

Dear Sir, Greetings from Mercure Hyderabad KCP!!! Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have thoroughly investigated your we need to focus more on our room upkeep as well as food also. We have taken cognizance of your feedback with deep concern.I have personally addressed the issue and have taken appropriate measures to prevent such recurrences in future. We deeply value your patronage and assure that you will notice a perceptible difference on your next visit to the hotel. Request you to give us another opportunity to serve you better with bespoke attention and care. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Great Experience, Well located, very pleasant staff

Customer review rating 4.5/5

Farzan N. Business - 31/01/2020 Confirmed reviews ALL

Am very happy with the overall experience and service levels from this property are great. Mr. Sai Kumar, Mr. Gopal in particular are very polite and helpful.

Dear Guest, Thank you for your wonderful feedback. It is your words which motivate us to work harder and excel in the services we provide at Mercure Hyderabad KCP. Our greatest strength is our guests who put their trust in our ability to provide the best of services. At your service, you will always find a team of the most hospitable hotel staff, who are trained to address your plausible demands and concerns. At Mercure Hyderabad KCP, it is all about providing the most comforting experience to our guests. We hope you enjoyed your stay. Looking forward to seeing you again. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

Well located

Customer review rating 4.5/5

Kupar D. Families - 31/01/2020 Confirmed reviews ALL

Staff are very pleasant people. Only disadvantage is that the hotel doesn't have a swimming pool. Overall experience was satisfactory.

Dear Guest, We thank you for taking out your valuable time to review your stay and experience with us. Your comments are valuable to us in getting to know about our performance and making ourselves better. We extend our sincere gratitude for your gracious words. Our motivation and encouragement to give better services are found in feedback like yours. We apologize for not having swimming pool in our property. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to having you back with us at Mercure Hyderabad KCP. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP
Customer review rating 4.5/5

Sai S. Business - 30/01/2020 Confirmed reviews ALL

Good hospitality

Dear Guest, Thank you staying with us. At the Mercure Hyderabad KCP, our staff is highly committed to providing you with nothing short of a global sense of luxury and cuisine. We are delighted to hear that you had an enjoyable visit and we look forward to the pleasure of having you with us again. Yours sincerely, Sachin Gosain Front Office Manager Mercure Hyderabad KCP

stay, food & front desk help was excellent

TripAdvisor rating 4.5/5

jigishmehta Business - 27/01/2020 TripAdvisor review

i requested for early check in, which the front desk manager tried her level best to get me the room 2 hrs before standard check in time, food is bit pricy but accor plus membership was a good rescue, room view was not that great though requested for city view but could not get it as hotel was sold out & was not a big matter of concern,surely gonna stay again in future visits.

Dear Guest, Namaste from Mercure Hyderabad KCP!! We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We've always believed in making your stay comfortable and pleasant in an acceptable budget. Thank you for choosing us and promising to come back. We look forward to your visit. Yours sincerely, Soumitra Pahari

Worst experience Made my day so clumsy

TripAdvisor rating 4.5/5

arun_8143 Business - 23/01/2020 TripAdvisor review

As my company provided reservation but when i enquired about my check-in but they said that my name is not there and unable to check-in. The email which was sent from your end is in spam so immediately i wrote an email and got an auto reply that - Action will be taken in 2 hrs but nothing happend till now.

Dear Guest, Thank you for your feedback regarding your visit to Mercure Hyderabad KCP, Hyderabad. May I apologize for not meeting some of your expectations during your stay. We are sorry you did not enjoy the food. We continuously upgrade and refresh our menus and buffet offering at our restaurants to try and ensure that customers enjoy their experience. We have re-briefed our staff to follow predefined procedures and be timely in attending to guest requests. We assure you of a better experience when you visit us next. Regards, Soumitra Pahari

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