Novotel Phuket Karon Beach Resort & Spa Hotel

IT was disappointing which was very unfortunate. We paid for a room with plunge pool. The plunge pool did not work but the maintenance technician on Thursday night came promptly. The bed was extremely hard so we did not sleep well for two nights. WE requested a more comfortable bed after first night as paying $400 NZD a night we felt it was a reasonable request. Reception said they will put a quilt over the mattress. Was marginally better but in all the stays at Novotel this was extremely disappointing. Supplies in room including toilet paper was insufficient and running out during the night was not appropriate. There was no milk sachets to have with the tea or coffee. Room was average. Breakfast was good with a great selection. Massage was great.

For travelers who love to have a nice place to stay on holiday I would recommend this hotel. The room is well prepare and clean. Staffs are nice and helpful. The swimming pool is awesome. They have a separation pool for kid which has slider pool. Unfortunately we don't have much time for our vacation, we miss some exercise classes provided by hotel

Where i come from we use a top sheet as well as a bottom sheet on the bed , it is a much more comfortable way of sleeping and easy to regulate the temperature instead of turning down the AC so that you would be covered by a dooner You offer tea and coffee in your rooms but no complementary milk A face cloth for washing ones face would not go astray either but over all it was satisfactory

It was an overall very pleasant experience, however the rooms at the first level, at least for the room that I was staying in (2102) and the one that my friends were staying in (2104) were musky (หอม).

Overall the hotel was good with amazing Staff who did anything they could to assist The hotel appeared a little tired and in need of some updates. Breakfast was generally good , however could have been generally hotter as cooked items sitting were often cool or near cold.

We had a fantastic holiday staying with Novotel

The place is beautiful - the staff were friendly and very helpful- the food was top rate and delicious.

Beside the massage I really enjoyed my stay but it is something you need to be aware Of.

Fatastic facilities, location and staff

1 adult and 2 children had an amazing 10 day stay. The resort is beautiful and the staff could not do enough for us. Thank you all so much for making our holiday so brilliant!!!

Good staff Breakfast experience is not very nice Room is clean Pool can be put more water toys

The hotel is clean, neat and rooms are spacious and comfortable. The staff is generally pleasant and helpful. I have one complaint, though. I asked at the check-in desk whether I would get points for my stay as I have an Accor rewards program membership. I was told that since the hotel was booked by the company thru a travel agency I was not eligible. I find this irritating. The only thing I get from the reward program is a lot of (unwanted emails). It is not the first time that I have encountered this response and I think it is something that the Accor group should look into. Irritating guests upon checkin doesn't seen to me to be a good idea.

Very pleasant stay. My criticisms are that there isn't anything happening after 6pm (entertainment) and the swimup bar is poorly located in the kids area of the pool (too shallow).

Excellent stay for all the family.