Novotel Phuket Karon Beach Resort & Spa Hotel 4 stars

Excellent customer service. Amenities were very well maintained. All made for a great experience.

When we arrived we were told we had a free upgrade. A plunge pool omg thank you so very much.

We loved out plunge pool suite.

Novatel Karon is located at the northern end of the beach and it's out of the way of all the hussle and bussle of Karon's main area and yet is only a 10min walk away. Patong is only 10min but tuktuk which is also perfect! The hotel is clean and staff is friendly. There is a great swim up bar and the spa there is wonderful!

Bed was good, had a private pool but we had to ask for it to be cleaned. We also had the food which had a fountain with the pool and was very noisy during the day. The shower was poorly designed, water would go everywhere as there was no shower screen. When we arrived we were advised that they needed our credit card detail and that the would hold 10,000bht, we were not told about this when we booked. We were told about how we can book drinks and meals to an account and this would be deducted from the holding fee. When we left they charged the meals and drinks seperate.y and when asked about the holding fee I was advised it would be refunded in two week.

Very much enjoyed our stay. Glad we paid extra for the plunge pool room as came with excellent sitting room area and lovely bathroom as well as sizeable bedroom. Well cleaned each day and staff friendly and polite across the board. Whilst not an extensive menu, what we ate on site was well presented, fresh and tasty and good value for money.Breakfast was a little chaotic and queuing to get your coffee was too much like being at a service station.

Very few sunchairs at the pool. Manu places specially at the pools there was missing stonesand small holes, places where the children get hurt and cut.

wonderful

The resort is located at Karon beach. The plus part is that it is away from all the crowd of patong beach. The rooms are neat and clean with all the necessary amenities. We being vegan had a bit of compromise for searching vegetarian options in the menu. But whatever we got was nice. The 3 pools were good option. Found a dearth of parking space. Also there were only 2 lifts (at least we knew of only 2). Needed to walk. Keep it up !!!

Wonderful property and great location. The room was good and the facilities and amenities were good too. Great facilities for kids. Close proximity to the beach. Few ants around the room and the exhaust didn't seem to work. Overall had a comfortable stay.

i stayed for 3 nights 4 days with my family and last minute i had to bring along my maid and I had to be charged 150usd for her 3 night stay without breakfast which i felt very expensive. No 2 it was a family room which means family with small kids which basically they will come with strollers but we were given room on the 1st floor without a lift which made things difficult for us to go out and come back every time and carry the stroller up and down. 3rd the bottled water in the room didn't taste too good and the bottles were either dirty or was not looking good. 4th no car rental or bike rental facility which made things difficult. 5th Restaurant service at the ocean was very slow.

We stayed at Novotel in Karon Beach for 5 nights and we absolutely loved it! The room was perfect, the breakfast absolutely incredible with plenty of choices for every taste, the hotel is amazing with 3 swimming pools and great building layout. We already miss you!

This hotel has a wonderful atmosphere with large pool and even some guest entertainment in the pool. (Giant beach-ball and games) The staff are very friendly and engaging. Even a "road safety" man to escort you across the road to the beach. The pleasant walk into the Karon Beach restaurant strip takes 10-15 mins. Given the hotel has a different Food Theme Night each night you may not even want to leave the hotel. The suites are particularly nice and even have a small private plunge pool. Would definitely stay again on my next visit to Karon Beach

Negative; Pool was doubtful and looked dirty most of the time during our stay. It looked like there was too little water in the pool, so the normal cleaning procedure did not function General standard of building should be looked over and details fixed where necessary Breakfast buffet should be less options - higher quality. Chairs in buffet should be in cleaning friendly material, not cloth (we witnessed a child guest vomit on the chair and table, and the chair can not be cleaned properly) Hotel should consider if a walking bridge or similar could be established for crossing the road to the beach safely (of course in a height where all cars, trucks etc. can pass safely underneath). Positive Most food in restaurants was good and tasty Staff very friendly and accommodating Generally professional Hotel is well designed and comfortable, only renovation standard is a bit low

Whereas we were staying in a family suite for one week, we got a very bad room the first night: no teepee, next to the road, full lights from the outside. We complained and got a much better room the next day until the end of our stay. The Thai restaurant was serving good food but the service was a bit slow and not always professional (e.g. not asking for the level of spiciness and then bringing a meal so spicy we could not eat it). Whereas the restaurants were not serving any real baby food for children below 2 years old, the cook prepared home made mashed potato specifically for our baby and it was much appreciated. The road to cross to go to the beach is definitely a bummer and wasn't expected: we thought the Novotel Karon Beach resort would actually be on the beach with private access, sunbeds, umbrellas, etc.