ibis Gading Serpong

ibis Gading Serpong 3 stars

Customer review rating (ALL Rating) 4.6/5 1,505 reviews

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Description

Hotel extras

  • Web corner and free WiFi throughout hotel area

  • 5 Meeting Rooms including a Ballroom with capacity up to 600 pax

  • Taste Restaurant and Lounge Bar offering international and local cuisines

  • Free shuttle bus to Summarecon Mall Serpong

  • Professional in-room spa and massage treatment by Alaya Spa

ALLSAFE approved hotel

Hotel location

ibis Gading Serpong

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong
15810 TANGERANG
Indonesia

  • By plane

    SOEKARNO HATTA At 20km / 12 miles

  • By train

    Serpong Train Station At 12km / 7 miles

GPS:-6.245356, 106.627741

Exhibition and convention centre

  • Indonesia Convention Exhibition 7 km / 4 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Taste Restaurant Non contractual photo

The "It's all about TASTE" restaurant reinvents tapas. Try out new flavours by simply creating your meal amongst 20 typical local dishes. Enjoy your own flavour combination!

Your meetings and events

As every meeting is important, our experience in organising meetings and our modern meeting rooms will meet your unique event requirements.

Room descriptions and layouts

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,505 reviews

TripAdvisor Rating  4.0/5  707 reviews

Pleasant stay

Customer review rating 5.0/5

Latif S. Solo - Confirmed reviews ALL

Ibis consistently giving the best service for every guests.

Well located but bed uncomfy

Customer review rating 3.0/5

Mel Solo - Confirmed reviews ALL

Dislike: Room ceiling is low, air con too cold, bed uncomfy (it has separate topper that doesn't stay still), bathroom really small, light switch option limited (1 switch kill many lights, so it was too bright or complete darkness). No view as window face plain wall from other building. Good part: hot water streams well, long table and two place to sit gives much room for work. Easy check in & out.

Downgrade Room & Service

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Always been staying here if come to Indonesia since before pandemic, unfortunately the room became not as clean as before. There are some musky smell. I booked 2 rounds during this trip. The 2nd round stay i requested early check in, the staff gave wrong info about the extra charge on the day of check out for the 1st round of stay. Ended up have to wait 2+ hours to be able to check in. I will definitely not coming back anymore.

Dear Mr. TERENCE CHU, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jamal MUHAMAD - General Manager

Good stay, well located, nice room

Customer review rating 4.5/5

Julius A. W. Business - Confirmed reviews ALL

It was 11 days business trip and in many places I stayed in Serpong, this was the best hotel I stayed because can sleep well with very good hot water for shower...

YTH Julius A W, Senang Kami rasakan bisa memenuhi kepercayaan yang diberikan dengan rekomendasi sempurna Anda. Team kami akan selalu menjaga kepercayaan yang Anda berikan dengan memastikan memberikan pelayanan terbaik kepada semua tamu kami. Kami tetap menantikan saran serta masukan dari Anda untuk selalu dapat menjaga mutu dan pelayanan Kami dikunjungan Anda berikutnya. Hormat saya, Jamal MUHAMAD General Manager

Could be better

Customer review rating 3.5/5

Elizabeth Friends - Confirmed reviews ALL

Arrived around 9am, and should've been had early check in, but the room with double bed is currently full at the moment (i requested on the 18th floor because some of my friends were staying at Ibis too and stayed at that floor). It's okay though, I understand, so I spent few hours at my friend's room first. But until 2 pm, there're still no update from the front office. I called a few times, but they just said they can't be sure right now and will get back to me later. I was so tired that I just accept the twin bed room but asked them to merged the bed together, and they did. But, I guessed the room weren't ready for guest to stayed in, because the toiletries in the bathroom are just empty boxes that i had to called the HK to ask for some, and the AC is not working properly. The temp already under 10degree, yet it still feels so hot, later when I called the reception, they sent the technician and for some time, it get a little bit cooler, but not cool enough. How do I know? Because when I went to my other friend's room, their room was freezing cold (when the temp under 10degree), even at 23degree it still feels cool enough. The polar opposite of my room. I just so disappointed but had no time to complain because I went to Tangerang to attend my friends wedding. So please, improve your facility.

YTH Ibu Elizabeth, Masukan berharga Anda untuk perbaikan pelayanan kedepannya sangat kami hargai, terima kasih untuk selalu berbagi pengalaman menginap bersama Kami. Maaf untuk ketidaknyamanan yang terjadi dengan ketersediaan kamar yang tidak sesuai harapan. Masukan anda akan kami perbaiki untuk dikunjungan Anda berikutnya. Hormat saya, Jamal MUHAMAD - General Manager

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