ibis Gading Serpong

ibis Gading Serpong 3 stars

Customer review rating (ALL Rating) 4.5/5 1,497 reviews

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Hotel extras

  • Web corner and free WiFi throughout hotel area

  • 5 Meeting Rooms including a Ballroom with capacity up to 600 pax

  • Taste Restaurant and Lounge Bar offering international and local cuisines

  • Free shuttle bus to Summarecon Mall Serpong

  • Professional in-room spa and massage treatment by Alaya Spa

ALLSAFE approved hotel

Hotel location

ibis Gading Serpong

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong

GPS:-6.245356, 106.627741

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Taste Restaurant Non contractual photo

The "It's all about TASTE" restaurant reinvents tapas. Try out new flavours by simply creating your meal amongst 20 typical local dishes. Enjoy your own flavour combination!

Your meetings and events

As every meeting is important, our experience in organising meetings and our modern meeting rooms will meet your unique event requirements.

Room descriptions and layouts

meeting rooms

From 1 to 250 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,497 reviews

TripAdvisor Rating  4.5/5  794 reviews

Well located and worthy

Customer review rating 4.0/5

Abas S. Business - Confirmed reviews ALL

The check-in and check-out processes were quick and easy. The staff were helpful and very warm with excellent service. The room was spacious and clean. The breakfast was excellent in terms of taste and variety. However, the bathroom needs improvement in terms of cleanliness and amenities. The flush buttons were broken and were fixed with tape.

Ok stay

Customer review rating 3.0/5

Lim Business - Confirmed reviews ALL

Room was ok… Bathroom need to be upgraded. Dirty Asked for international plug for charging but was told that hotel don’t provide. Overall staff service were good.

Very bad stay

Customer review rating 1.5/5

Hanny Couples - Confirmed reviews ALL

This trip was very bad experience. Given room no 1212 (it was connecting room) Very noisy room beside (room no 1214), cannot rest well

Below standard

Customer review rating 2.0/5

Wito Families - Confirmed reviews ALL

Service is below standard. No acknowledgement of Accor Gold status. No welcome fruit provided in the room. When we checked in, there was a plate of eaten cake inside the fridge. Waste water flow slowly at bathroom lavatory. Waiter when cleaning table in restaurant take our empty plates, without asking permission to clean our table. The positive thing of this hotel is the location.

Unexpected stay

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Didnt expect anything from ibis, only for a short stay because i cannot go home, as an accor gold member i didnt get benefit for room upgrade in this hotel, only welcome drink

Dear Mr. A., Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. Please allow me to express my sincerest apologies for the inconvenience experiences, especially during your arrival time when my team can not upgrade your room. Your valuable feedbacks is very important to us to ensure all the guest feel welcome and comfort. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve and sharing the improvement with you in the near future. Sincerely, Jamal MUHAMAD - General Manager

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Other web-users rate our hotel

  • 181 reviews 7/10 Location
  • 593 reviews 8.2/10 Room
  • 775 reviews 9.3/10 Service
  • 20 reviews 9.4/10 WiFi
  • 413 reviews 8.6/10 Cleanliness
  • 284 reviews 8.6/10 Food
  • 118 reviews 7.9/10 Breakfast
  • 5 reviews 0/10 Pool

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