Hotel - Mercure Charlestown
Mercure Hotel Mercure Hotel

Mercure Charlestown

4.0/5 490 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information


Leisure and activities


  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Exhibition and convention centre

NEWCASTLE4.5 km / 2.8 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Madison Bar Room 45 m2 4 m 0 0 0 0 0
Madison Function Room 45 m2 4 m 50 27 30 30 0
    • Flipchart
    • Screen
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Overhead projector
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

  • 53 rooms
  • 100% non-smoking hotel
  • 5 family rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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4.2/5 ALL Rating 2,952 reviews

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 490 reviews
Anonymous Business - 29/11/2019 Confirmed reviews ALL
« Welcoming and comfortable. »

Brilliant! Your stuff make the stay an absolute delight. They are always have a greeting and a smile on their face and nothing is ever too much trouble.

Anonymous Couples - 27/11/2019 Confirmed reviews ALL
« Looked after »

Just what you want when travelling

Russell Friends - 27/11/2019 Confirmed reviews ALL
« Newcastle NSW Holiday »

Overall the Mercure Charleston was a nice place to stay,a few things did spoil our experience.Firstly a noisy fridge in the room was slightly annoying,I did notify reception of this but it was not fixed. Secondly both us and our friends had problems with our room key cards not working,nearly everyday we had to go to reception to get the cards reloaded.We were very careful to make sure the cards weren't near mobile phones or other chip cards. Thirdly the rooms were in need of a make over,showing there age. Restaurant food was great and the staff were friendly and helpful most of the time,I would especially like to mention Vanessa who was always very helpful and cheerful.

George N. Business - 27/11/2019 Confirmed reviews ALL
« Sufficient, didn’t exceed expectations. »

Some parts in need of upgrades still.

Mark H. Business - 26/11/2019 Confirmed reviews ALL

All Great

N., C. Friends - 26/11/2019 Confirmed reviews ALL
« Excellent service and staff »

We only stay one night as my husband plays golf with an old work colleague. Do we normally share a meal prior to or after a game. As the restaurant was closed on Sunday night it was fantastic that we were able to use room service in the restaurant. I have not experienced that option in other hotels. Well done.

Cindy W. Families - 26/11/2019 Confirmed reviews ALL

Only complaint was the shower over the bath. Traveling with my elderly mother and this type of set up not convenient. Otherwise everything else was great. All staff very friendly and helpful. Food (dinner and breakfast) was fantastic!

Neil Y. Couples - 25/11/2019 Confirmed reviews ALL
« Reasonable »

Staff and room were fine with the exception of the bathroom setup

Rachel Business - 25/11/2019 Confirmed reviews ALL
« the staff were very friendly »

It was smooth

Gerard C. C. Families - 24/11/2019 Confirmed reviews ALL
« Lovely »


Paul Families - 24/11/2019 Confirmed reviews ALL
« Good for price but bed disappointed »

We stay at Charlestown Mercure often and generally find it good value. It has become a preferred hotel in Newcastle. All was value for price except the bed was not as good as usual.

Anonymous Business - 24/11/2019 Confirmed reviews ALL
« Met expectations in every way.. »

Booked last minute, reception held room for me.. Room was clean and comfortable.. Shower was hot.. Check out was seamless..

Natasha S. Business - 24/11/2019 Confirmed reviews ALL
« Enjoyable and comfortable stay, and very friendly staff »

I enjoyed my stay at Mercure and would definitely go back. The room was clean and comfortable, and the hotel is only a short walk to various restaurants and the shopping centre. Room service was great/speedy and the meals were delicious. I found all of the staff to be very friendly and accommodating.

Anonymous Business - 23/11/2019 Confirmed reviews ALL
« Tired room, but the room service was fantastic »

The room is a little tired, but the room service we received was fantastic. The best hotel food I've had at least all year, and I travel frequently for work.

Anonymous Business - 21/11/2019 Confirmed reviews ALL

It was great apart from finding a cockroach on the floor of the room which I placed in a glass and left for the cleaners to find

Anonymous Business - 21/11/2019 Confirmed reviews ALL
« It met my needs »

The staff were pleasant and very welcoming. The food was delicious and good variety. I asked for my room to be not cleaned. When I returned my towels had been taken and not replaced so I didn't have a floor mat for my second day/night which was a safety concern.

Graham P. Couples - 19/11/2019 Confirmed reviews ALL
« Great Hotel & Staff »

Could not fault the room,staff ,food or service.Will definitely stay again.As accor gold we usually get a nice welcoming gift but did not get one here maybe an oversight,but this did not detract from the overall experience.

Stacey Friends - 18/11/2019 Confirmed reviews ALL
« No problem. »

Easy check in and out. Clean quiet room. No issues at all.

Clay S. Couples - 18/11/2019 Confirmed reviews ALL
« fantastic »

the friendly staff are so helpful. they were happy to help with any questions.

Ramona Families - 18/11/2019 Confirmed reviews ALL
« Perfect location »

Happy with my stay...super friendly staff

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