Hotel - Mercure Charlestown
Mercure Hotel Mercure Hotel

Mercure Charlestown

4.0/5 500 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-09:30
    • Opening hours : Week-end 07:30-10:00

Business services

  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition and convention centre

NEWCASTLE4.5 km / 2.8 mi

Your meetings and events

Mercure Charlestown Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Madison Bar Room 45 m2 4 m 0 0 0 0 0
Madison Function Room 45 m2 4 m 50 27 30 30 0
    • Flipchart
    • Screen
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Overhead projector
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

  • 53 rooms
  • 100% non-smoking hotel
  • 5 family rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 3,053 reviews

Our guest reviews for
Mercure Charlestown

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 500 reviews
Anonymous Business - 11/02/2020 Confirmed reviews ALL
« Well Located »

Stayed overnight for medical appointment at JHH so just really needed a bed. Bed comfy but bathroom really needs an upgrade as it was dated, taps did not work well over basin and the half flush on the toilet did not work

Steve Business - 11/02/2020 Confirmed reviews ALL
« Good location »

Great

Brian Business - 11/02/2020 Confirmed reviews ALL
« Well Located »

Meals were good. Only issue was the battery was running low on the either fire or smoke alarm over the bed and the green light kept flickering, Could not sleep.

Fay Couples - 10/02/2020 Confirmed reviews ALL
« well located, excellent staff, service and courtesy. »

My wife was booked in for an extended stay whilst I was in hospital. She has severe vision impairment and I wanted somewhere that was secure with restaurant and room service. This Boutique hotel ticked all the boxes. My operation was deferred and my wife had to cut short her stay. The staff and management were totally supportive and we will definitely be staying there when the Operation is rescheduled.

Roslyn K. Business - 09/02/2020 Confirmed reviews ALL
« Well appointed property nice staff »

Just an overnight staff after a work function Bad weather but felt safe and comfortable at your property

David Couples - 09/02/2020 Confirmed reviews ALL
« Another good stay in Charlestown »

As fairly regular guests we continued to be more than satisfied with our two night stay. The weather was extreme with something like 42 degrees Celsius on the weekend. Sadly the room air-conditioner was unable to cope and indoor temperatures were a little stifling. Possible inevitable in the circumstances but a little disappointing. The restaurant, however, was completely acceptable regarding temperature. The food maintained its excellent quality.

Anonymous Couples - 09/02/2020 Confirmed reviews ALL
« good stay »

The hotel is mostly good but the staff varies. I am familiar with this hotel.

Anne Business - 06/02/2020 Confirmed reviews ALL
« Great attentive service, great food and good value »

Staff were really helpful and ready to go out of their way. The facilities suited my needs for work and rest.

Courtney Business - 06/02/2020 Confirmed reviews ALL

I made the booking on behalf of my managers. I did not personally attend the venue. The customer service I experienced when making enquiries leading to my booking was very satisfactory, friendly, prompt responses and able to accommodate my requests. I understand the staff who attended the venue were comfortable and found the catering satisfactory.

Debbie T. Business - 05/02/2020 Confirmed reviews ALL
« A pleasure as usual »

Always enjoy my stay here when I work away . The rooms are large ,clean and nicely appointed , the staff are just a delight to deal with and the food delicious

Stacey B. Friends - 04/02/2020 Confirmed reviews ALL
« Hot »

We had stayed at the Best Western and Apollo at Charlestown the night previous. The first thing I noticed was the long walk lugging bags in high temperatures. The hallways are not airconditioned and in that heat it was noticeable and uncomfortable. The room took 5-6 hours to become bearable as the air-conditioning unit struggled to make an impact. It was definitely underpowered for the job at hand, it can't be attributed just to it being a hot day as Reception was cool enough but that immediately changed as we mounted the steps within a few feet. There was no milk in the fridge when we arrived which was unusual as I thought that would be a standard and I had to call reception. I chose the Mercure because it had a pool. I'm aware there are water restrictions going on but having stayed in 3 hotels with pools in water restricted places recently, none of them were under filled. Except the Mercure. And by quite a long way. I'm only short so it was, thankfully, still over my head at the deepest part but it was noticeable and disappointing. The bed was king sized and comfortable. Thank you for asking for my feedback.

Robyn M. Couples - 03/02/2020 Confirmed reviews ALL
« Nice acomm with plenty of parking »

Just stayed 1 night. Disappointed the dine in restaurant was not open. We did have room service which was very nice. Bed comfortable

Todd Couples - 03/02/2020 Confirmed reviews ALL
« Stay »

Nice and clean and good staff

Rebecca Couples - 01/02/2020 Confirmed reviews ALL
« Nothing too wow »

When checked in there was no greeting, staff snapped credit card out of my hand to swap it. On check in we asked for ice and water to be sent to the room. 1 hour later, we didn't even get any. Breakfast was basic, I've had better at other hotels that cost cheaper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca A., Thank you for taking the time to tell us about your experience at the Mercure Charlestown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our staff usually receive great feedback and i apologise if we have fallen short on this occasion. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa

Tania R. Couples - 31/01/2020 Confirmed reviews ALL
« Great Restaurant »

We enjoyed our stay. We especially enjoyed our restaurant experience. The food was great and the staff were super friendly and helpful. I would have given a 10 for overall experience however, we found the carpet to be quite dirty. We had to leave our shoes on in the room to keep our feet clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania R., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our carpets are vacuumed after every stay and carpet cleaned when needed, i will be sure to have housekeeping check the room you stayed in our apologies for this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Rhonnie Business - 31/01/2020 Confirmed reviews ALL
« Welcoming »

The service was friendly and efficient. The rooms were clean, the bed comfortable. Breakfast offered a great choice and the best bacon I have had at Accor. We also enjoyed our evening meals. Checkout was easy and Accor points credited to my account within hours. We will definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhonda S., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Steve Families - 30/01/2020 Confirmed reviews ALL
« Clean and tidy with good service »

The accommodation was well presented. An improvement to the room would be an overhead fan as the room air conditioner is disturbing when trying to sleep due to noise and temperature control. The breakfast buffet was very good; well laid out with plenty of food and drink options, especially the the little treats presented like the freshly baked mini muffins. The breakfast staff were quite helpful. Checking in and out was very efficiently and friendly executed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen C., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback and i will share your comments with our team. Our air conditioner have a sleep mode to make them quieter and reception is always happy to help should you need assistance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Anonymous Families - 27/01/2020 Confirmed reviews ALL
« Enjoyed our stay »

Matched expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amit D., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Kim Families - 27/01/2020 Confirmed reviews ALL
« Everything you need »

The hotel is well positioned just off the highway so there's no traffic noise, and it's not far from Newcastle. The staff were very friendly and accommodating. We had dinner and breakfast at the hotel. The dinner menu had lots of choice and also a kids menu with activities to entertain our son until our meals arrived. The pool was refreshing after a long day's drive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim M., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Our team of staff certainly do a fantastic job and i will be sure to share your praise with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

Kerry Couples - 25/01/2020 Confirmed reviews ALL
« Ideal location »

Staff were friendly, room was immaculate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry D., We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa

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