Novotel Goa Candolim Hotel

I really enjoyed my stay at your candolim hotel. This was my first visit to Goa and am happy it was with your hotel. Your staff are very friendly, warm and caring. They went above and beyond to help me and my mom out when they found out that she got sick after eating at your beach outpost toy resort. Would highly recommend your hotel to everyone I know.

Check in took a long time one of the rooms were not ready. But after this stay was good staff good food good rooms good

Was warmly welcomed by the Front Desk, a male whose name starts with P, who was gracious enough to listen thru and upgrade because of my Accor Plus membership. Great support team and a lovely suite room that was the icing on the cake.

Rooms are ok but balcony is not their.Service for rooms is slow

Worst experience

Sweet and helpful personal, location is good, rooms are clean, food is diverse. Though you cannot open windows and fan in bathroom would never stop. A reminder about check out from reception 10 minutes prior to it, could have been avoided.

Amazing hospitality! N child friendly too. The way were taken care of and with every small need of ours catered to...was outstanding! Accor hospitality standard are by far the best on India. Thank you for making our stay memorable :)

The room and the service was good. I felt it was too crowded because of some corporate event happening and lot of check-in due to that. The breakfast place was too crowded. One more thing to point is at the reception when we asked for late checkout, the expression on person at reception was too annoying. I understand that you will have to accommodate next check ins for the day and not every time late checkout request is possible. But I feel the same message can be conveyed in a good way.

Location was great, rooms were great. Hotel was a little cramped, staff hospitality was not as expected.

Novotel has truly got some wonderful and best staff. From the first interaction with Akshata and AYUSH at the front desk the stay was superb. Special Thanks to Sanjeev Kumar from housekeeping. Had just informed the Hotel casually that it's our Anniversary and what a surprise u had in the room for us. Our 6 yr old daughter rated the trip as her best till now. Kids do have a wonderful time. Keep up the good work and Thanks for the wonderful hospitality.

The stay was good...but we didnt got oppurtunity to use the room upgrade certificate as no rooms were available...but overall experience was quite satisfying...we would like to stay at your hotel whenever we go out

Valet service was atrocious. No where near a 5 star property valet

Pros: Very good location, great hospitality, helpful staff, delicious breakfast, spacious rooms Cons: Affiliated taxi services are overly expensive (almost double the average price), non-affiliated cabs from outside hotels do not wish to pick up as they do not wish to get in conflict with the hotel's affiliated cab. I wish the hotel should improve on this front.

Excellent location. Beautiful hotel. Got a room with a view. Asim at breakfast was exceptional. He would ensure we get a baby chair for our toddler. If it wasn't available he would take the pain of getting extra cushions to make the child comfortable. All without being asked. Guests love being serviced without asking for it. So were the chefs. Thanks to the underrated performers in housekeeping who looked after the upkeep of the room. IRD was on point. Food super delicious everytime. Great variety at breakfast buffet. Sabudana upma was a winner! :) Scope for improvement - The staff at the restaurant could be more attentive. Allocating station holders and bussers would help. Associates were running helter skelter during rush hours. You wouldn't find anyone at the hostess desk and would have to hunt for an associate to ask for a table. 5 days of stay and no one greeted by name, not even once. No one remembered the room number either. Body language doesn't reflect any willingness to serve. Female team members wouldn't give undivided attention to the guest and would just reply with a yes and then continue talking to colleagues. Housekeeping should provide towels and amenities as per occupancy. Had to ask for extra third bath towel & disposal bags almost everyday. Associates could take hint from frequent requests and 3 PAX in room to provide adequate towels proactively. Also most guests would visit the beach and therefore need adequate supplies :)

good experience, guest services team was very good