Hotel - ibis budget Surabaya Airport
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Surabaya Airport

4.0/5 405 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ARJUNA UTAMA KIMIA PT11 km / 6 mi ATLAS COPCO PT11 km / 6 mi FILTRONA INDONESIA PT11 km / 6 mi KEMANG FOOD INDUSTRIES PT11 km / 6 mi WARNA AGUNG PT11 km / 6 mi
ASSAB STEELS11 km / 6 mi DWI PUTRI DEWI PT11 km / 6 mi INTERJAYA SURYA MEGAH PT11 km / 6 mi TIRA AUSTENITE TBK11 km / 6 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Angkasa Room 0 m2 0 m 0 0 80 0 0
    • Screen
    • Flipchart
    • Podium
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

  • 139 rooms
  • 93 non-smoking rooms
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Manual temperature control
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings
4.1/5 ALL Rating 1,793 reviews

Our guest reviews for
ibis budget Surabaya Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 405 reviews
Jeremy Business - 04/12/2019 Confirmed reviews ALL
« Fuss free stay »

Smooth check in and check out. Clean as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEREMY TEO , MR. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Rully T. Business - 04/12/2019 Confirmed reviews ALL
« Sleep well »

It was great and i slept well

Our hotel has responded to the review
Our hotel has responded to the review

Dear RULLY T. , MR We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Hotma H. Families - 02/12/2019 Confirmed reviews ALL
« Satisfying facilities for a short break between long flight. »

Good assistance Good bed Good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear HOTMA H. , MR. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Pria U. Business - 10/11/2019 Confirmed reviews ALL
« Good Experiences stay at Ibis »

We always looking ibis hotels to stay around Indonesia, we satisfied with Ibis hitels styles or budget,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus S Hotel Manager

Anonymous Friends - 09/10/2019 Confirmed reviews ALL
« Stress free transit. »

I had not pre-booked but it couldn't haven't been simpler or easier to find and stay in the hotel. The rooms are simply and cleverly designed. Staff are friendly. And it's just next door to departures.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHRYN ANNE , MRS. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Franki Solo - 07/10/2019 Confirmed reviews ALL
« Disappointing »

Receptionists seemed burned out. No smiling faces and lack of communication skills even know how to speak English. Room service is inefficient and looked very disappointed when no tipps were given due to bad service. Good staff training is much needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Frankie, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus Solikhin Hotel Manager

Randy W. Business - 07/10/2019 Confirmed reviews ALL
« Too cramp »

The room was too small, very difficult for 2 person to stay. Barely able to fit inside the toilet. Not enough power outlets. Hard to do any work. Lastly, bathroom and sink were too small and difficult to maneuver around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Randy W., Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus S Hotel Manager Khuswatus Solikhin Hotel Manager

Nurul Families - 04/10/2019 Confirmed reviews ALL
« Service could’ve been better »

Our aircon wasn’t in good condition. We were told to wait while the technician check on it. After an hour, there was go progress and I wished they could’ve offered a room move instead of making us wait longer as we needed to sleep. Service could’ve been better

Our hotel has responded to the review
Our hotel has responded to the review

Dear NURUL AIN MOHAMED ALI , MR. Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus Solikhin Hotel Manager

Muhammad F. A. Couples - 02/10/2019 Confirmed reviews ALL
« Worht it »

Clean, enough space, worht for short stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear M FAHMI A. , MR. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Rido Couples - 02/10/2019 Confirmed reviews ALL
« better than expected »

your hotel called Ibis Budget so I'm assuming it's going to be like "budget" airline where everything are unpleasant experience. But I was wrong. The hotel was good for it's price. Quiet and peaceful. But the food need improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RIDO ADIMAS YOGATAMA , MR. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Jessica Families - 02/10/2019 Confirmed reviews ALL
« Good value »

Please improve your shower head, the water stream coming out wasn't comfortable. It feels like too sharp on our skin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JESSICA LEE FEI SZE , MR. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

I P. N. E. P. Couples - 20/09/2019 Confirmed reviews ALL
« Very clean »

The bed was very comfort, the toilet is very clean, the room is cozy and comfortable to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr I Putu We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Randy P. Business - 20/09/2019 Confirmed reviews ALL
« Simple Hotel »

The hotel has awesome location which is part of Airport building (Terminal 1 Surabaya). Easy check-in and check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Randy, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Eddy Business - 20/09/2019 Confirmed reviews ALL
« Excellent »

Good job

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Eddy, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Relca Business - 19/09/2019 Confirmed reviews ALL
« Good transit hotel »

This is my fourth arrival, i think this hotel can keep their style as a good transit hotel in Juanda airport. If you have any trip with a first flight schedule and you don't want lose your flight, this is the best option you can get.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RELCA ADRIANSYAH , MR. We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Zaidah Couples - 15/09/2019 Confirmed reviews ALL
« Modern outlook »

Comfortable stay and Allah the staff was really helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Zaidah, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Mohamed K. B. M. A. Couples - 14/09/2019 Confirmed reviews ALL
« So far so good to stay at ibis budget juanda. thumbs up so far. Thank you »

I and my wife really happy and feel very pleasant staying at ibis budget juanda airport. I always book ibis juanda for my holiday stay. Cause the service at the hotel is very good; all the staff are very friendly and very helpful. The room are clean and the toilet too. My stay at the hotel so far so good but the only thing that my me shocked and get scared on my last night at the hotel late night around 11pm (Indonesia time) when about to lying down on the single bed I saw a big cockroach (Kecoa Gede) on the bed then running down under the bed :( its make me really scare and I really can't sleep well on my last night at the hotel. I try to search for that big cockroach but I don't know where the cockroach hiding at. Because of the big cockroach I really can't sleep well and I felt so sleepy the next day cause I need to fly back to Singapore. My wife told me to make a complain to the hotel manager but I forgot about the matter till I reached singapore. So far my stayed at ibis budget juanda airport is very pleasant and very nice stayed. But only on that Tuesday night really makes me shocked for the first time wondering how could there be a big cockroach (Kecoa Gede) in that room 230 :( please do something about the matter. Hopefully the room no more cockroach problem. I still supporting and will coming back to book my next stay in ibis budget juanda airport. I don't blame the hotel or the hotel staff or the management for the cockroach problem but please please please...do the regular check on the pest like cockroach or other pest in each of the room before given the room to the tourist or to the hotel guest. Thank you so much for the best service and great hotel staffs. I be coming back for my next booking and stay again at ibis budget juanda airport soon. Hope the room problem solve thru these text. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mohamed Kamal, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do apologize for the cockroach inside your room and we have inform to Housekeeping Team for treatment the room. Regarding of your next stay, (maybe) you can direct booked to us to get special price and room near lobby from us. You can reach me on Whatsapp number (0… or 08…). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Khuswatus Solikhin Hotel Manager

Business - 30/08/2019 TripAdvisor review
« Clean, Efficient, but not Comfortable »

Room was indeed clean, as in "close to new." The room layout was tight, not a place you would want to or could do anything else but sleep. Shared the bed with my suitcase, if that tells you anything. Three problems - upon arrival in the late afternoon, the room temp was around 30C, and the temperature would drop only about 1C per hour, so it was unbearable inside the room. Front desk would send no one to check the AC unit, just suggested I leave the room with the key in the slot so the AC would run, and I could return to the room later that evening. They would let me back in the room. Four hours later, temp had dropped to 25C, but would drop no lower. Second issue - entry to room hallway required a room key, but I was greeted by a woman who wanted to know if I wanted a massage. Really? Turns out there is a "spa" there, but otherwise I thought the hookers were paying off management. Third issue - this hotel is in the domestic terminal. If flying international, you need to take a free hotel shuttle to the other terminal, about 15 minutes, and the shuttle runs hourly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Robert, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus Solikhin Hotel Manager

Relca Couples - 26/08/2019 Confirmed reviews ALL
« Best Transit location at surabaya »

1. Fast check in and out 2. Fast internet connection 3. Clean and tidy accommodation room 4. 24 hours services 5. Easy transportation access wherever you go

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/s Relca We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

Bchin Solo - 20/08/2019 Confirmed reviews ALL
« Comfortable stay »

very comfortable and convenient room. I like the contemporary design.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Visitor, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Khuswatus Solikhin Hotel Manager

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