Mercure Milton Keynes Hotel 4 stars

Generally good but upon return to room one night discovered that room had not been serviced, bed unmade, no clean towels, no tea/coffee/milk etc. Call to front desk slow to be answered and oddly asked "what did we want?" After problem was told, would have thought answer as obvious. Did respond after this with fresh towels and refreshments. Following day no apology so gave low rating which did produce an apology and compensation of free drinks but clearly issue had not been passed on to day staff, not good! Thanks to Anna who did good job in resolving complaint

Poor reception - on arrival at 3pm room not ready. Room offered did not meet the criteria of the website was tiny...and had broken safe no normal window and was badly air conditioned??? Complained and got decent room as advertised and paid for. Food dinner and breakfast very average. On departure was charged for the meals I had paid for and newspaper for which I supplied a voucher. No help with luggage, no trolleys... parking spaces tight for larger cars...

The rooms as always were very clean and welcoming. The staff are friendly and professional and take great care of us. As for the buffet breakfast - I have had much better at a Premier inn or Holiday Inn. For the price it was dismal with shrivelled fried eggs, bacon that was dried up and the tomatoes had been cooked to virtually nothing. .Everything had obviously been lying around for ages and nothing looked fresh. Won't have it again and definitely not worth the £19.00 for two

The position of the hotel in the leafy suburbs of Milton Keynes is great. It is very quiet with ample parking. The room was comfy. We ate one evening in the hotel but found the portions were huge, a lighter menu for those who prefer it would be appreciated.

This is the second time we have stayed at the Mercure Milton Keynes at Abbey Hill and we were as delighted with the staff and facilities as the first time we stayed. The staff are very friendly, checking in and out was very easy. Although there were other functions on at the time we stayed e.g. Wedding, our stay was not interrupted by this as the hotel managed the function and it's normal services well. We did not hear any noise from the other functions or guests in our room. Our room was well appointed and comfortable and very clean. The buffet breakfast at the hotel is excellent, majority of the food is cooked fresh and has a range that caters for everyone. The only negative we have experienced is the hotel rooms are in two separate blocks and where our room was located there is no lift and access is via a staircase which means you have to carry your luggage up the stairs. If this is an issue the hotel can assist with someone to carry your luggage up the stairs for you. The other accommodation section also has no lift but has assisted access with the stairs with a chair lift. Overall a very friendly, well kept place to stay.

Stayed for 2 nights weekend of the 9th to 11th August 2019. The hotel is ok but my advice is don't pay up front for breakfast. On both mornings there were various basic items not available ie bacon eggs mushrooms hash Brown's and pastries. We mentioned to the breakfast staff and reception on the Saturday but no change in the Sunday. To add insult to injury just received an e-mail from mercure stating that they were glad we had a great stay even though I have already submitted a review mentioning the breakfast fiasco to them but this was not mentioned in the e-mail sent to me.

We were on a short break to visit family in the area. This hotel was central for our needs , staff were friendly , rooms were clean and breakfast was good ....what more was needed. Maybe just one thing, I found the payment method a bit disconcerting, where it at first appears one is paying again when leaving. Some greater explanation of procedure would have been useful

The hotel was booked due to my wife and daughter planning a theatre trip. I booked 'hotels with pools in Milton Keynes' and whilst booked through a 3rd party, the hotel was booked correctly to Mecure / Accor. All appeared well upon arrival. We booked in, however had to ask the reception staff if I needed to book my car in using the tablet at reception as she did not mention it despite the signs everywhere (name removed). We were informed we had a 'prestige room'. I can only assume this is due to the fact it had a bed settee due to us requiring a family room. Initially told that it was not made ready, then swapped to yes it is ready, we made our way to the room. Whilst the room was clean and had a good view over the gold course, the 'prestige' room required us to shuffle past the made up bed settee due to limited space. annoying every-time you wanted to use the loo! After a courtesy call from the reception asking if all was well, rather than complain about the gap dance required (it wasn't her fault), I asked where the pool, sauna etc. was, to which I was told quite bluntly. No there isn't a pool in the hotel! I attended reception showing said staff my booking details which highlighted said pool and facilities, to be told it was my fault as I had booked through a 3rd party and should have gone on the Acorr website (sorry Expedia, Bookings.com,Trivago and all other 3rd party websites, Its obviously your fault that the hotel doesn't ensure their facility details are not updated. This was from the conference manager too, who offered a drinks voucher. It is worth noting that I had already stated that this was a surprise stay for my 10 year old daughter, and am sure that she wouldn't appreciate a nice G&T even if it was free!. NOW! After explaining all to wife and child, I took them to the theatre and made my way back expecting to be able to at least use the gym. Alas, Hercules had obviously used it before and all weight cables had locked, or stretched, with weight plugs to increase the level not fitted or working. I didn't know Sweet potato fries could be killed! and that the only way to serve a portion of onion rings was to drown them in oil! Breakfast!!!! - £249 a night for 3 coffee was in a pump pot!!! Said car registration didn't work and now I have been landed a £60 fine with no sensible support from the hotel who have the ability to get it written off!! And still no call from the General Manager! Lets see what this review brings

My Daughter got married near this hotel. On arrival, I checked in at the hotel, I informed the receptionist that I had pre-booked and had a booking reference, she was really rude and every time I tried to give her the reference number she would not listen, she said that my new son-in-law had pre-booked a number of rooms, but I booked mine separately, she gave me the electronic door card and I went to the room, up three flights of stairs. I just settled in and was getting freshened up after my long journey when my mobile phone rang, it was my son who said she had given me the wrong room. I had to repack and move to a different room on the ground floor. On getting settled we tried the bed for comfort, it was so high that my wife had difficulty getting on to the bed. After one week, my Daughter called me and asked me what my room number was and the last four digits of my debit card, it seems that the hotel was trying to charge her for a “no show” , after some time it was eventually sorted out. I could not give a good review for the staff member, but the room was clean and well equipped. It was air conditioned. A card had to be inserted in a card reader for electric. None of this was explained on checking in. I should also mention that when I booked I informed them that I was disabled, The hotel has no lift.

Great staff, attentive and friendly, Accor quality food and drink, if fact the Caesar Salad was the best prepared I have had from Accor hotels, good situation adjacent to a Golf Course and a residential area but close to A5 and centre of City

Lovely welcome on arrival, front desk with a sense of humour; wonderful change! Room was particularly nice onlooking the tranquility of a golf course. Nobody playing on our visit as it was probably too wet. We only stayed one night, but happily stay again. Breakfast was fresh and plentyful, diningroom was full of guests, but still managed to keep the produce topped-up on a Sunday morning. All in all, a very plesant stay. Thanks.

Great place to stay, clean hotel and rooms, food is lovely and a nice compact gym. Slight negative was the very limited Room Service Menu. I would recommend staying here for business travel or a personal stay.

What a strange place, everything started well with a decent car park and welcoming reception area and staff. The long (liftless) drag to a room at the end of first floor along a creaky and lifeless corridor started to ring alarm bells. The room itself, however, was a gem containing everything you could and more pillows and cushions than you could possibly ever need. So, overall 4/5 but a lift and some attention to the flooring in the corridors would make it an even better option.

Perfectly acceptable with friendly and helpful staff. The room was fine for one person though it might have been a little cramped for two and luggage. There was a good choice at breakfast between the traditional hot items and cereals, fruit, yoghurt etc.

Over all good.... Hotel dated, but they have made efforts with modern furnishings.... Staff very helpful with me actually checking in at close to Midnight. You also have both a shower and a bath which is above the norm theses days. Be aware you have to register your car re car parking or you could get clamped. Also beware of disabled spaces which at night are not clearly apparent.. so you could end up the wrong side of a parking violation.