Mercure Milton Keynes Hotel 4 stars

Customer review rating 4.3/5 3,051 reviews

ALLSAFE approved hotel

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Mercure Milton Keynes Hotel
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+ 14 Services

Hotel extras

  • Fully-licensed wedding venue and reception venue

  • Large meeting function room accommodating up to 120 guests

  • Located near to Woburn Safari, Gulliver's Land, Whipsnade Zoo, Silverstone, & Bletchley Park

  • Located nearby to Milton Keynes (MKC) & Bletchley (BLY) Train Stations

  • Golf Course Views and Easy-access to Milton Keynes town centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutique Gourmande
  • Porter
Catering
  • BreakfastPaying
Leisure and activities
  • Fitness centre
  • GolfPaying
Business services
  • 8 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Milton Keynes Hotel

The Approach
Two Mile Ash
MK8 8LY milton keynes
united kingdom

Tel: +441908561666

Fax: (+44)190/8568303

Check-in from 14h00

Check out up to 12h00

  • ARRIVA BUS :  NO 4 TWO MILE ASH

  • By plane

    LHR HEATHROW At 95.2km / 59.15 miles

  • By plane

    LONDON LUTON At 44km / 27.34 miles

  • By train

    MILTON KEYNES At 4.5km / 2.8 miles

GPS :52.044876, -0.807678

Companies

  • ARGOS 4.83 km / 3.0 mi
  • B P OIL 4.83 km / 3.0 mi
  • BT 8.05 km / 5.0 mi
  • COCA COLA 7.6 km / 4.72 mi
  • FOREIGN OFFICE 12.87 km / 8.0 mi
  • JOHN LEWIS 14.48 km / 9.0 mi
  • M K COUNCIL OFFICES 4.83 km / 3.0 mi
  • MERCEDEZ BENZ 6.44 km / 4.0 mi
  • MILLBROOK TEST CTR 25.75 km / 16.0 mi
  • NETWORK RAIL 4.83 km / 3.0 mi
  • OPEN UNIVERSITY 12.87 km / 8.0 mi
  • RAILCARE LTD 3.22 km / 2.0 mi
  • RED BULL RACING 11.8 km / 7.33 mi
  • SANTANDAR 3.7 km / 2.3 mi
  • VOLKSWAGEN LEARNING 1.0 km / 0.62 mi
Companies

Your meetings and events

Room descriptions and layouts

8 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Superior Double or Twin Room

Accessible room
  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Double Room

Accessible room
  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Accessible Standard Double RoomNon contractual photo

Accessible room
  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
Rooms

Our guest reviews for
Mercure Milton Keynes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,051 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,356 reviews

Not the best

Customer review rating 3.5/5

B Couples - 16/11/2020 Confirmed reviews ALL

Me and my partner stayed the night before lockdown number 2. We stayed in a double bed room. Mistakes were made.

Dear Bethany D., Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Williams General Manager

Great stay

Customer review rating 5.0/5

Anonymous Couples - 09/11/2020 Confirmed reviews ALL

Had a lovely 2 night stay just before lockdown, very peaceful and pleasant experience

Dear Carrie M., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back and wish you well in the meantime. Simon Williams General Manager

We’re expecting a lot more

Customer review rating 2.0/5

Jack D. Couples - 08/11/2020 Confirmed reviews ALL

We read on booking.com that rooms have jacuzzi baths or even just a bath! We supposedly got a upgrade through booking.com! And we’re really unimpressed with the room!

Dear Jack D., Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Wishing you well. Simon Williams General Manager

Very pleased

Customer review rating 5.0/5

Valentin Couples - 03/11/2020 Confirmed reviews ALL

Great hotel, extremely clean. In love with the mattress

Dear Vasile Valentin D., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you again very soon, but wish you well in the meantime. Simon Williams General Manager

Very clean and Covid safe

Customer review rating 4.5/5

Clare Families - 01/11/2020 Confirmed reviews ALL

All great but the drop and go breakfast was disappointing.

Dear Mrs K., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back again soon. Wishing you well in the meantime. Simon Williams General Manager

Great room - clean and comfortable

Customer review rating 3.5/5

Andy P. Families - 28/10/2020 Confirmed reviews ALL

Room was really good and clean. Front desk staff were really helpful and friendly. Lack of real breakfast was disappointing as normally a highlight.

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is great to hear that you enjoyed your stay, although we have noted your comments regarding the breakfast and will be sure to take them on board. Thank you for sharing your experience. We look forward to welcoming you again and wish you well in the meantime. Sincerely, Simon Williams General Manager

Missed the full English breakfast

Customer review rating 4.0/5

Christine Couples - 20/10/2020 Confirmed reviews ALL

Disappointed to find that the restaurant was closed so not only could we not have dinner, but, far more important, we could not have our full English breakfast which is half the enjoyment of staying in a hotel. The grab and go breakfast in no way measured up to a full English breakfast. The Covid-19 safety measures were very thoroughly carried out.

Good stay

Customer review rating 4.5/5

D Couples - 20/10/2020 Confirmed reviews ALL

Lovely place. Been here twice now and I will be back again! Brilliant customer service from the staff too.

Comfortable stay, friendly staff, shame about the breakfast

Customer review rating 3.5/5

Kelly Couples - 17/10/2020 Confirmed reviews ALL

All the hotel staff were extremely friendly and attentive. The hotel itself is beautiful, smells lovely and the room was perfect. However we were really disappointed with the ‘drop and go breakfast’. When booking I could have opted for the option with no breakfast however I chose to spend the extra money in hope of a nice full English on both mornings of my stay. On arrival the lady on reception did tell us that it would be a continental breakfast dropped to our door in the morning. We thought it was a shame but it wasn’t the end of the world. When the breakfast arrived in the morning we were gobsmacked at how basic it was. And to receive a plain dry croissant was frustrating. I phoned down to reception and asked for more milk and some butter and/or jam. The milk arrived, but nothing to put on my croissant.

Dear Kelly, Thank you for your review. We will be sure to pass on your kind words to the staff. We are sorry to have disappointed you with the breakfast offering. With our kitchens currently closed we are reviewing the situation constantly and will be sure to take your comments onboard. We do hope to see you again very soon and wish you well in the meantime. All the best Simon Williams General Manager

Very impressed

Customer review rating 4.0/5

Jay L. Couples - 11/10/2020 Confirmed reviews ALL

Me and my partner stayed and was very impressed. The staff was very friendly aswell as extremely helpful. The room was lovely and had everything we needed and more. The location is great as it’s only a 5/10 minute drive from shops, bars, restaurants etc. We will definitely be returning in the future.

Dear Jay, We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back very soon and wish you well in the meantime. Sincerely, Simon Williams General Manager

Disappointing

Customer review rating 2.0/5

Anonymous Business - 02/10/2020 Confirmed reviews ALL

Staff were polite and very helpful, however the arrangements for meals etc. were very poor. I was not given any prior notice the restaurant was closed. The breakfast meal pack although delivered on time was again, very poor. I cannot see how 2 x pieces of fruit, 1 x juice, 1 x actimel, 1 x small pastry and an even smaller fruit bar is sufficient for a worker in a physically active job to last until lunchtime, particularly in the cold winter months with no hot food.

Dear Andrew, Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you have addressed and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Williams General Manager

Good location but no food.

Customer review rating 2.0/5

Lucy Families - 26/09/2020 Confirmed reviews ALL

Our room smelt of drains, the shower tray was dirty, the room smelt musty and there was no food, we had to call out for delivery, there was cold breakfast, so we checked out early and stayed in another hotel for the next 3 nights.

Dear Lucy, Thank you for review. We are sorry to hear about the experience you have faced. This is not the lasting impression we wish to leave you with. At Mercure Milton Keynes, we are proud of our stringent cleaning. We will be investigating the issues you have mentioned and ensuring this is addressed as a matter of urgency as this is unexcitable. With regards to our restaurant and bar, we are reviewing the situation constantly and will note your comments. We hope our 24 drinks and tuck shop went some way in helping fill the void in the meantime. Whilst we work together to navigate the current Covid climate, we do hope that you will give us the opportunity to showcase the hotel in a better light. We look forward to welcoming you again and wish you well. MMK

A lonely experience under restrictions

Customer review rating 3.0/5

Tony Business - 25/09/2020 Confirmed reviews ALL

Hotel and room was as clean and comfortable as usual, the closure of the bar and restaurant took a lot away from the usual experience.

Dear Tony, Thank you for your review. We are glad to hear you had a comfortable stay. It was lovely to welcome you back. We appreciate your comments about the lack of the ambiance without the bar and restaurant. We are reviewing the situation constantly and will be sure to take your feedback onboard. Whilst we adapt to the changing climate, we truly appreciate your continued loyalty and look forward to seeing you again very soon. We wish you well in the meantime. MMK

Brilliant front of house staff

Customer review rating 4.0/5

Jon M. Couples - 22/09/2020 Confirmed reviews ALL

Room was amazing, once the explanations of how electrics worked. Covid breakfast left a lot to be desired. Natalie and Tracey on the reception desk are goldmines for Mercure. Location was exactly right for us, and we would definitely stay again

Dear Jon m., We very much appreciate your comments regarding your stay at the Mercure Milton Keynes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Williams General Manager

Beautiful views and beautiful rooms

Customer review rating 4.0/5

Brandon Couples - 21/09/2020 Confirmed reviews ALL

everything was perfect only a few issues, A few cleaning items we had completementry were open and used and disgustingly stuck together i also feel the tv was tiny compared to the size of the room and I also was made to believe there was a bath in our room but on arrival found there wasn't also the wine we had in our room was revolting tasted as though it had been sat there for years was flat and bland.

Dear Brandon C., Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. It is great to hear you enjoyed you stay overall. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you addressed and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Williams General Manager

Standards not as expected for a 4 star hotel

Customer review rating 3.0/5

Karen Families - 21/09/2020 Confirmed reviews ALL

The internal reception area was impressive, the staff were helpful, however once you went up stairs to the accommodation, it was like a back entrance and not the same standard as the reception area. Again the room was more like a 3 star standard and we looked out on to the car park. It felt Covid safe, the breakfast was brought in a bag, very nice croissant and it was a quiet area.

Dear Karen W., Thank you for taking the time to tell us about your experience at the Mercure Milton Keynes Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon W. General Manager

My invoice

Customer review rating 3.5/5

Guy R. Business - 13/09/2020 Confirmed reviews ALL

On check out, the room invoice was to be e-mailed to me as a printed copy could not be provided, please can you send this to me g.…

good stay

Customer review rating 4.5/5

Matt Business - 10/09/2020 Confirmed reviews ALL

Very pleasent room, nice and quiet. Staff very helpful

pleasant stay

Customer review rating 4.0/5

Paul Couples - 07/09/2020 Confirmed reviews ALL

very good given current circumstances.

Great hotel

Customer review rating 4.5/5

Mark C. Business - 05/09/2020 Confirmed reviews ALL

Reception staff were excellent, very informative and helpful.

Our most recent 20 reviews

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