Mercure Pattaya Ocean Resort

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Mercure Pattaya Ocean Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 370 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Ocean resort with mini water park, mini rock climbing & cave

  • 200 metres away from Pattaya beach

  • Walk to beach,Terminal 21 Pattaya, Art in Paradise

  • Pamper your kids everyday with MyKids package

  • Free flow & unique beverage experience with MyGlass Package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung
20150 PATTAYA
Thailand

Telephone +66 2 659 2888

Fax +66 2 659 2889

Contact email

  • By plane

    SUVARNABHUMI At 125km / 77.67 miles

  • By plane

    SUVARNABHUMI INTL At 120km / 74.56 miles - Shuttle paying

GPS:12.94721, 100.887436

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MOLTEN

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 60 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  370 reviews

TripAdvisor Rating  4.0/5  872 reviews

Certificate of excellence 2022

Below expectations and standards.

Customer review rating 3.0/5

Wachiraporn Couples - Confirmed reviews ALL

1.Cloudy water due to chemicals in the water which cause me itching & ruches, even irritating my hidden spot. 2.very few amenities and must request one by one. Mercure but provides as ibis standard. 3.Breakfast is a few choices and quality . Cold cut is only small pieces of cheese. BF standard equal to ibis.

Dear Valued Guest Thank you for sharing your valuable feedback about recent visit of the property. I am sad to learn that your stay wasn't pleasant as you mentioned some issues therefore we are addressing this matter with concerned managers to investigate further. I sincerely apologies for the disappointment you had and trust me, your feedback is very important for us to action on the highlighted points. As far as swimming pool water concerns we have checked the tests report and it was in line with standards measures. There was no such case reported by any other guests as our swimming pools are used by the majority of hotel guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I will be at your disposal so please feel free to contact me for any further assistance. Sincerely, Vikrant Chauhan Operations Manager

Good value

Customer review rating 4.5/5

Atas Families - Confirmed reviews ALL

Good

Dear Valued guest Thank you for writing your feedback about recent experience with us. I am glad to learn that you had quality time during your stay and liked our facilities and wonderful hospitable team. It is our goal to offer warm and friendly service so our guests feel at home and enjoy the stay. Thank you and we will be greatly happy to see you in near future. Sincerely Vikrant Chauhan Operations Manager

Good location but bad services

Customer review rating 1.5/5

Srintip V. Families - Confirmed reviews ALL

As a member of Accor, which usually stay in Novotel , but this time my sons and me stayed in Mercure hotel which I firstly thought is the same grade. It is quite disappointed since the first service as pay for triple beds for 3 persons. Even thought my late registered at the hotel , Nothing has prepared and once room service came I asked why this extra bed has no enough space to set up here . He told me he just start working here and do not know why it is so limited small space. The room condition special the bathroom locked was broken down and nearly stayed in the bathroom instead . After contact room service room no 1203 , no one shown or repaired . Everyday , the tea bags and other did not refill and the towels which need to go to asked. Next morning ,2 breakfasts ; the same cooker at the scramble eggs counter was still made my family annoyed and other guest too. He always shout and blame customers as a begger . If my son said , could you make one scamble for me , he will say I am too busy to make for you and remember . Better find out and wait till is ok . Lastly , I asked front services for restaurant , I saw one customer who did take her plastic bottle to refill the water at the Jar but the neck of the bottle already stick to the tap . Imask her not to use her bottle but no one make anything and said it is not normally guest done. I said the hotel staff should make a little paper to attached the jar not to use your own water to refill . Make some otherway to communicate . Lastly when checking out I asked whether The hotel do not forget to fill my member code , the front staff say . Normally the hotel will automatic . It is abnormal and did not show any member code which should sho me sometime . Thank you for your pay attention .

Dear Valued Guest Thank you for writing your comments regarding recent stay with us. It is regret to learn that your experience didn't meet your expectations on multiple occasion from the moment of arrival. I am extremely sad and please accept my sincerest apologies for such unpleasant experience. I can assure you that our distinguished members are always our priority to provide best service and we respectively honor their stay with excellent service. Trust me this was the exceptions to our standards and we will take appropriate action to improve in all aspects as you highlighted. I appreciate that you brought these points to our knowledge and we will look into the loopholes to prevent such occurrence in future. Thank you again, and we hope you will give us another opportunity to offer you a better stay experience. I will personally take care of your next visit so feel free to contact us for the booking or any further assistance. Sincerely, Vikrant Chauhan Operations Manager

การบริการสำหรับ limitless

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Welcome gift set is provided but only small fruit plate which quite big different between other hotel. I quite unsatisfied for this service, it seems the customer royalty that doesn't take into account for this hotel service.

Dear Valued Guest Thank you for taking out time and sharing your feedback about your recent stay with us. It was with regret to learn about your dissatisfaction. Our loyalty members are always our priority and we strictly follow up on their benefits. Kindly accept my sincerest apologies for the not meeting with your expectations upon this visit. I have set-up an inquiry for this case and will do needful to ensure that we will implement in the concerned area. Guest feedback is very important for us therefore we are committed to provide excellent service to all our guests and majority of our guests have given positive review on social media as well as directly to the management also recommended our hotel to other customers, in addition to that our loyalty members have very well perceived our facilities and services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vikrant Chauhan Operations Manager

Good Stay, pay less

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

using travel together rate to make this stay very convenient.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I am glad to know that we were able to live up to your expectations and you enjoyed your stay in the all aspects of hotel facilities and services. It is great that you had a wonderful experience at the property and the price was reasonable. Thank you for sharing your kind feedback with us and I am sure this will be huge encouragement for the team. I hope to welcome and serve you again the same experience on your next visit. Sincerely, Vikrant Chauhan Operations Manager

Good location with reasonable price

Customer review rating 4.5/5

Jeerawat E. Solo - Confirmed reviews ALL

Compact size hotel but give me a relaxing experience.

Dear Valued Guest I really appreciate your wonderful review about the recent visit at Mercure Pattaya Ocean Resort. It’s a great pleasure to read that you had spent a memorable time and we were able to live up to your expectations. I am pleased to know that you liked the compact design of room and sea facing view. Indeed our facilities like Water Park is best place for family with kids to enjoy and for adults can chill out at swimming pool on 5th floor throughout the time during the opening hours. I am happy to read that location was well suited to your travel plan and it was a worth to spend your money. Thank you once again and I will look forward to welcome you in near future. Sincerely Vikrant Chauhan Operations Manager

Good Standard

Customer review rating 4.0/5

Dude Families - Confirmed reviews ALL

Good performance for all staff and meet all standard for ALL Silver member.

Dear Valued Member We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is delightful to receive such a positive feedback from our esteemed member regarding our staff service and I am moved with your kind words that you had an excellent experience with us. I am glad to learn that you enjoyed the comfortable and most memorable time at the property. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Nice hotel and staff friendly

Customer review rating 3.0/5

Michael N. Couples - Confirmed reviews ALL

Experience was generally ok but it just lacked something , Where a bit over the top with gloves had to be worn for breakfast . I had paid for breakfast everyday but chose to eat out due to this ridiculous rule that makes no medical sense.

Dear Valued Guest Thank you for taking out time for sharing you feedback regarding your pleasant stay at Mercure Pattaya Ocean Resort. It is nice to read that you chose to stay with us and complemented our hospitality as well as enjoyed the hotel facilities. On the contrary please accept my apologies for not meeting with your expectations in terms of breakfast new normal safety protocols. We offer gloves to avoid direct contact with our service utensils at the buffet, which provide extra safety to prevent a contamination. I am sorry of you were not happy with our safety measures. However I can assure you that this has been very effective and appreciated by the majority of our guests. Nevertheless we do respect every individual opinion and therefore we have alternative option for Take Away breakfast. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will continue to implement and deliver best experience in future. Thank you once again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vikrant Chauhan Operations Manager

convenience and clean

Customer review rating 3.5/5

Wimonwan S. Business - Confirmed reviews ALL

it suits for those who stay for business in a fews day and no need any service. No room service provided mostly self-service if you order food at hotel's restaurant

Dear Valued Guest Thank you for staying with us and telling us your feedback. It was good to read that you liked the convenient and clean accomodation. It is good to know that you recommend the hotel for others as well. On the contrary, I apologies for the inconvenience that might have occurred due to the short operation hours and some facilities were not in operations during this situation. We are working on the further developments to open more services and so please give us another chance to take care and offer you homely stay in future. Sincerely Vikrant Chauhan Operations Manager

Gear time

Customer review rating 5.0/5

Supichaya C. Couples - Confirmed reviews ALL

Thank you for warm welcome us , this is first time to stay here but it really good I do give 10 points because of staff very helpful, friendly, room are cleaned, breakfast a lot of selections and very good for value. So I would like to say thank you so much for good taking care during stay here ** especially Mr. Lopez for provide nice room and recommendations to stay here .

Dear Valued Guest Thank your taking out time for writing your comments about recent stay with us. I am very glad that our pleasant hospitality, extensive breakfast service, clean and comfortable accommodation, as well as other facilities made your stay enjoyable one. I appreciate your wonderful compliments for our service and management team. We will continue to wow our guest with same experience. Thank you for the lovely endorsement and we will be pleased to welcome you back in future. Sincerely Vikrant Chauhan Operations Manager

Good facility, helpful staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

the room is well-designed and equipped with necessary items. the swimming pool is awesome and perfect for kids. staff were helpful and friendly. online booking and online check-in were fast and easy.

Dear Valued Guest I am pleased to read your wonderful comments about recent visit at our property. It is absolute pleasure to learn that you liked the overall facilities including entertaining swimming pool, friendliness of our staff and service perfectly matched your needs. Your high score is huge motivation for us and we would love to welcome you again on your next trip to the city. Sincerely Vikrant Chauhan Operations Manager

Very good reception staff

Customer review rating 4.0/5

Chanut Families - Confirmed reviews ALL

Received good experience and hotel provided all of our request such as Twin bed & baby cot for our family. I'm really appreciated.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

One night stay

Customer review rating 4.0/5

Jill Friends - Confirmed reviews ALL

Good and secured location. Near Terminal 2 and other shops. Beach is just few minutes walk from the hotel. Room provided has a very nice view of the ocean. Things that can be improved: Not sure why the status is showing as Gold when the actual status is Platinum. Anyway they said it’s the same benefits anyway. Wasn’t bothered by that. However, there were a lot of foreign guests in the restaurants during breakfast where proper hygiene was not properly observed. People not wearing disposable gloves and much worse, no face masks. I know this is something that hotel staff cannot control but at least do something and call people out whenever they see one. You can see people talking and laughing in front of the buffet table and nobody seems to care until I called out the restaurant staff and raised my concern. Please try to be more strict in following this policy, it can go a long way for everyone’s safety! :)

Dear Valued Guest It was pleasure to serve you during your stay at the hotel and thank for choosing us as your holiday destination. I am glad that you liked the clean and comfortable accommodation in a safe environment. I am happy to learn that you enjoyed the ambience of the hotel. Please rest assured, we always take our guests comments into considerations for further implementations. Thank you once again and we will be pleased to see you soon in future. Sincerely Vikrant Chauhan Operations Manager

A quiet corner of Pattaya

TripAdvisor rating 4.0/5

PeterAUCNX TripAdvisor review

Set just back from the beach but with great ocean views, this is a quieter area of Pattaya. But convenient. the beach is a short 5 minute walk and a supermarket and Terminal 21 are simimar distances. The hotel is clean and fresh looking. Wonderful staff, helpful and smiling. I felt safe and comfortable there. The breakfast can be served in the restaurant or poolside and the selection is good. There is another pool area on the ground floor, lots of childrens play areas. The gym is well appointed and has an open outlook. If you want to get away, but still close by to, the nightlife area, this is a nice quiet oasis.

Dear PeterAUCNX Greetings of the day! Thank you for choosing Mercure Pattaya Ocean Resort for your recent visit in Pattaya. I appreciate you taking your valuable time to write such wonderful comments. We strive to meet our guest’s satisfaction, and as such your feedback is very helpful and valuable in our continuous efforts to improve our services and your satisfaction. We believe in providing our guests with the best service and attention at all times, and nothing makes me happier than a confirmation of your satisfaction. It was a perfect holiday for you from experiencing all the facilities and services of the hotel as well as you found it safe and comfortable. Thank you once again for the recommendation and we will be delighted to welcome you soon in near future. Sincerely Vikrant Chauhan Operations Manager

Friendly staff but breakfast line needs a lot of improvement

Customer review rating 3.0/5

Amornrat Business - Confirmed reviews ALL

Staff at the hotel are very friendly as usual but the quality of food was a lot worse from my past five years.

Dear Valued Guest I'm delighted to learn that you have had an enjoyable time whilst visited Pattaya and enjoyed with our hospitality as well as facilities, also happy to know that our staff service made your stay even more comfortable. I have noted the comment on breakfast food and please accept my apologies for not meeting with your expectations. I will address the matter with our culinary expert to work on the further implementations. Furthermore, since this is the covid situation, we have modified some services to make less contact with guests, this is why eggs are served on the buffet. Like you mentioned for bento box for breakfast, I am not sure if you noticed we do actually offer take away breakfast box and guests may prefer between buffet or take away as per their choice. The amenities are set as per the room category and we are flexible to offer additional amenities upon requests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vikrant Chauhan Operations Manager

Clean small room in good location.

Customer review rating 3.5/5

Kachen A. Families - Confirmed reviews ALL

The room is small but clean and well decorated. Most equipment in the room is working but not all like some power outlet is loose. Shower water pressure isn't stable, but temperature control is still ok. WIFI coverage is bad in my room. I use my mobile 4G instead. Breakfast is just standard. The pool side is a good spot for relaxing in winter season.

Dear Valued Guest Many thanks for taking your time to review Mercure Pattaya Ocean Resort and we are delighted to know that you enjoyed the stay at the hotel. It’s always nice to hear that our guests have enjoyed the facilities and the product we offer. I am pleased that you liked our clean and comfortable accommodation. On the contrary side, I have noted the problems that you have encountered in room. My sincerest apologies for the inconvenience and therefore, I have addressed the concerned team to take appropriate action for further improvements. I appreciate your concerns and I am sure you will have even better experience on your next stay at the hotel. Sincerely, Vikrant Chauhan Operations Manager

Pool feature excellent for children

Customer review rating 5.0/5

Lionel P. Solo - Confirmed reviews ALL

The last time I stayed at this property was in FEB/MAR 20 and when Thailand opened in Nov 1 without quarantine I thought it would be appropriate that I stay at the property again. Reason being it has the best water park feature in central Pattaya for children, there's a 7-11 and a money exchange 150m away, and it's only a short walk to the Marina and Terminal 21 shopping mall.

Dear Loyalty Member I am glad that you enjoyed your stay with us and thank you for your praising our facilities and services. Indeed hotel is very much liked by the family with children and its perfectly situated properties in the center of everything. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Clean small room but

TripAdvisor rating 4.0/5

KachenAr TripAdvisor review

A clean small room (Superior room). The location is great, it is near the beach, department store, and food market by about 5 min walk. Shower water pressure is not stable and decent temperature control. WiFi coverage is bad I need to use my 4G wifi instead. Breakfast is just an ordinary.

Dear KachenAr Thank you ever so much for taking the time and sharing your feedback with us on TripAdvisor. It was nice to know that you found our cleanliness up to the mark and liked to convenient location to travel around. On the contrary, I am reading your mentioned issues with great concern and would like to apologize for not meeting your expectations on this occasion. I will address the matter with our technical team to check the room and have it fixed. Guest comments are very important for us in both positive or negative, which gives an opportunity to implement further so I appreciate you brought this to our knowledge. Furthermore, the breakfast food is served as per the midscale standards and we are flexible to accept any specific request so please feel free to let us know next time and we will do our best to meet with your requirements. Thank you again and I believe, you will give us another chance to serve your even better. See you soon. Sincerely Vikrant Chauhan Operations Manager

Got water drop in room , breakfast not enough table so crowded

TripAdvisor rating 3.0/5

jutipornpuri TripAdvisor review

Got water drop in room , breakfast not enough table so crowded.limit 1 hour for breakfast but staff not get ready to serve. Water part quite very nice for kids they so happy for that. Lifeguard take care so well

Dear jutipornpuri Thank you so much for taking the time to share your recent stay experience on TripAdvisor and for having chosen Mercure Pattaya Ocean Resort as a choice hotel while on holidays in Pattaya. I am thankful and appreciative to your candid comments and kind opinion of overall stay experience, Water park atmosphere as well as great care provided by our lifeguards. On the contrary, I am sorry to know that you felt some disappointment due to the leakage in room and crowded breakfast. I can understand the feeling and please accept my apologies for the inconvenience caused due to the unidentified issue. I will have my responsible team to verify the problem and take immediate action to fix it. Further, to add, we have not received any particular comment from our guests in breakfast or upon departure. Perhaps it was bit rush between 8am to 10 am and majority of guests booked the time slots during the peak hours and we could only provide seating as per the New Normal standards. Nevertheless, I appreciate that you brought these points to our knowledge and we will look into the loopholes to prevent such occurrence in future. Thank you again, and we hope you will give us another opportunity to offer you a better stay experience. I will personally take care of your next visit so feel free to contact us for the booking or any further assistance. Sincerely, Vikrant Chauhan Operations Manager

Good to stay with mini water park

TripAdvisor rating 4.0/5

jojoetaro TripAdvisor review

This hotel is not a big hotel, room may be a bit small but it has everything you need. Clean, nice staff, good sleep. Location is very good, inside Pattaya downtown. Very close to 2 shopping malls which you can walk around. Also if you dont know to go anywhere you can have mini water park in this hotel. Slider is very fast to make fun to either adult or kids Breakfast is moderate close to ibis grade.

Dear jojoetaro Thank you for writing such a wonderful review on Tripadvisor about your recent stay with us and I really appreciate your kind endorsements and recommendations. As you have experienced, we are one of the Family Friendly hotel and committed to provide excellent hospitality experience to all our guests in terms of cleanliness, comfy room, comprehensive breakfast, amazing water park and swimming pool facility to safety standards. I will share your feedback with my team and I am sure that they will be so pleased to learn that we were able to makes your recent stay enjoyable and memorable one. Thank you once again for being our guest and look forward to the pleasure of serving you on next visit to Pattaya. Sincerely Vikrant Chauhan Operations Manager

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