Grand Mercure Bengaluru at Gopalan Mall

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Grand Mercure Bengaluru at Gopalan Mall

Customer review rating (ALL Rating) 4.6/5 616 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Elegantly designed rooms starting from 37 sq.m. Feature wireless charging dock.

  • Features 1 Ballroom and 7 meeting rooms & can host 20 to 400 delegates

  • 29 apartment styled suites, with state of the art kitchenette and private terrace

  • 8 well equipped meeting spaces to host events for 20-400 guests

  • La Utsav - the all day dining restaurant features the a' la carte menu

Hotel location

Grand Mercure Bengaluru at Gopalan Mall

Opposite RMZ Infinity Techpark,, Swamy Vivekananda Road
560093 Bengaluru
India

Telephone +91 80 6843 0000

Fax +91 80 6843 0001

Contact email

  • By plane

    BANGALORE INTL APT At 35km / 21 miles - Shuttle paying

  • By plane

    KEMPEGOWDA APT BLR At 35km / 21.75 miles - Shuttle paying

  • By helicopter

    HAL At 7km / 4.35 miles

  • By train

    KR PURAM At 2km / 1.24 miles

GPS:12.992607, 77.660589

Companies

  • ACCENTURE 6 km / 3.73 mi
  • ALSTOM 3 km / 1.86 mi
  • AMAZON 6 km / 3.73 mi
  • BOEING INDIA 0.5 km / 0.31 mi
  • COGNIZANT 2.5 km / 1.55 mi
  • EY 0.5 km / 0.31 mi
  • GOOGLE 0.5 km / 0.31 mi
  • HPE 3 km / 1.86 mi
  • HSBC 3 km / 1.86 mi
  • ORACLE 2.5 km / 1.55 mi
  • PWC 3 km / 1.86 mi
  • STATE STREET 0.5 km / 0.31 mi
  • TEXAS INSTRUMENTS 2.5 km / 1.55 mi
  • VOLVO 2.5 km / 1.55 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Utsav

La Utsav is a celebration of flavours featuring a great selection of local & global delicacies. The vibrant restaurant with large interactive kitchens serves a delectable a la carte menu during breakfast, lunch and dinner.

Your meetings and events

Room descriptions and layouts

8 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The hotel features 212 spacious rooms including 183 guest rooms and 29 one and two bedroom suites with complimentary WiFi, 49" TV, wireless charging docking station, tea/ coffee maker, mini bar and a multimedia hub.

Our guest reviews

Our guest reviews for
Grand Mercure Bengaluru at Gopalan Mall

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  616 reviews

TripAdvisor Rating  5.0/5  359 reviews

Certificate of excellence 2022

Good stay

Customer review rating 3.5/5

Mehul S. Families - Confirmed reviews ALL

The rooms were very nice and spacious, I think you can improve in the service at the buffet dinner , as the live counter requests take a very long time and we have to continually ask for water etc. The starters at the buffet also tend to be a bit cold.

Dear Mehul S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sachin MAHESHWARY

Well located

Customer review rating 3.5/5

Trinath P. Families - Confirmed reviews ALL

Had some troubles with hot water to shower through out my stay and also the room was not clean enough for a 5 star standard. It felt like the house keeping staff is limited for the size of the hotel, which is a pity. The good side is that my complaints were taken seriously and the front desk manager attended me personally to listen and work on the complaints i had, this behavior made me feel accommodating. Finally, my parents who stayed for 1 night after me totally enjoyed the stay.

Dear Trinath P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sachin MAHESHWARY

Good stay. One server Swati ensure that I have a great stay and food in time

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Beautiful and artistic decor

Dear Jyoti S., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin MAHESHWARY

Excellent stay at the Grand Mercure

Customer review rating 4.5/5

V. U. Business - Confirmed reviews ALL

I had opted for the MAP plan with the inclusion of breakfast and one meal. The rooms are well appointed and the housekeeping services were very good. There was a lavish spread of food in the buffet and found some of the chef's very creative. On one of the days there was Palak halwa, to our surprise. Never heard of palak halwa ever, but on tasting it, I can undoubtedly say it was the best dessert I have had outside home.

Dear Vikram V., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin MAHESHWARY

Great Comfort

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

It was a great staycation.. Food was amazing, New dishes (Palak ka halwa was just too good), Polite staff, One of the best Sambhar I've had was here at breakfast. Thanks Grand Mercure at Gopalan Mall.

Dear Veerashri U., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin MAHESHWARY

Moderate stay except waterlogging in bathroom

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Overall the stay was just above satisfactory , I would not say great. I had to face waterlogging in bathroom which overflowed to room because of unclear drains. Had to inform the housekeeping the first day , they cleaned it , but it happened on the second day as well. After spending more than 9 K per day of the guests are subjected to this uncleanliness it does not boost up the image of the hotel

Dear Saptarshi C., Thank you for taking the time to tell us about your experience at the Grand Mercure Bengaluru at Gopalan Mall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sachin MAHESHWARY

Extremely substandard service, very bad food and highly understaffed hotel

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

The focus on service was missing through all the departments. I had called for my parcel and upon asking for it to be delivered I was told to come down and get it myself. The food taste as well as the presentation was extremely poor. Upon informing the chef, he seemed to be least bothered. Had to ask for chutney twice. Had to wait for more than 15 minutes to get a basic Phulka. No one came to clean the room on day 2 and when passing by I informed housekeeping, he had the audacity to say “Subah nahi hua toh ask toh room clean nahi ho paaega”. When I ask him to atleast give water bottles, he said he will try. The smoking zone is always dirty. I asked for South Indian Thali and I was sent Paneer and Alu ki sabzi that too with Basmati rice. The cold coffee felt like it was made in water. The staff overall just refuse to carry a smile on their face even if you smile at them. Basic soft skills are missing. I was given a particular rate during check-in and paid all 4 nights already but during check out I had to waste time to get the rate offered to me. During check-in I asked for a contact for the corporate sales head to do a rate contract for future, never got it. I met the Director - Sales during checkout and asked him to email me the rates, never received anything till date, don’t even want it now but very surprised to see this callous attitude. I was promised that the revised invoice will be emailed to me, nothing received yet.

Dear Nachiket J., Thank you for taking the time to tell us about your experience at the Grand Mercure Bengaluru at Gopalan Mall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sachin MAHESHWARY

Well located and Good ambience

Customer review rating 5.0/5

Sharad K. V. Couples - Confirmed reviews ALL

The staff is very helpful. Priyanka Mazumdar and Saheli at the front desk were very helpful. The breakfast layout was very good.

Dear S K V., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin MAHESHWARY

Beautiful place - extremely bad housekeeping

Customer review rating 1.5/5

Anja Business - Confirmed reviews ALL

The hotel itself is very well designed - very nice decoration everywhere. The same for the room. But - and that is really a shame - it is the most dirty hotel I've ever stayed. Everything is dirty, dusty etc. Every surface is dirty. Dust over the bed, Spots on the cabinet doors, walls etc, a lot of spots on the blankets, dirty towels. After complaint the blankets and towels were changed, but thats all. The promised "deep cleaning" haven't been done. It could be such a perfect place - but obviously the management is totally incapable to keep that nice place clean.

Dear Anja H., Thank you for taking the time to tell us about your experience at the Grand Mercure Bengaluru at Gopalan Mall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sachin MAHESHWARY

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everything was good but only breakfast service was little slow. One more thing please check the quality of food i ate Puri Bhaji and it was tasty but so oily.

Dear Nihal K G., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin MAHESHWARY

Really good staff - across all departments

Customer review rating 4.5/5

Hardik K. O. Business - Confirmed reviews ALL

The staff of the hotel was the best thing. The people make the place and in this case they make it well. I stayed for 2 weeks and all my interactions with everyone were top notch. Since i had a long stay, i found the food options repetitive. Would be better if more variety can be brought to the menu.

Dear Hardik O., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin MAHESHWARY

Wonderful stay

Customer review rating 5.0/5

Sudhabrata M. Business - Confirmed reviews ALL

Good hospitality, well decorated room, clean and hygienic environment and good quality food...

Dear Sudhabrata M., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin Maheshwary

good stay

Customer review rating 5.0/5

Dhiraj M. Solo - Confirmed reviews ALL

ausumn hitel with all the amenities and proper service. all the people were good.The best part is the room very big. loved it and would again stay there

Dear Dheeraj m., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin Maheshwary

Good

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

improve laundry service

Dear Jaswant Singh D., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin Maheshwary

Well maintained

Customer review rating 4.5/5

Brijesh Business - Confirmed reviews ALL

Wonderful too helpful.staff and v good speard of brEAKFAST

Dear Brijesh M., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin Maheshwary

Well located

Customer review rating 4.5/5

Kartik Couples - Confirmed reviews ALL

The property is well maintained and the location is really good.

Dear Kartik D., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin Maheshwary

Missing the point

Customer review rating 3.0/5

Lalit N. Business - Confirmed reviews ALL

First impression from outside: Well located hotel near a metro terminal station for easier commute and nearby to a mall to live in the nights. From Inside: (Reception) Well educated staff at reception, polite and understanding, hence the rating is above 5. Room: Good sized room but mug stains on coffee mat on table, no menu to order room service, reception/in room dining/room service etc buttons on the phone doesn't work, no info that 0 will call reception, so slept hungry the first night. The other problem with the room that I had on 8th floor is there was some machine on top of that floor that was running the whole night which gave me a headache. Coffee: I need a coffee in the night, ordered 1 the next day, expected a good cuppacino but got the worst coffee, spilled post 1st sip, tolerating machine coffee is not my strong suit, besides if i needed that type of coffee would have made it at the room. Electric kettle: post my experience with coffee from restaurant I decided to make it myself, kettle in the room had a bad smell so .... change of plans. Chai/Tea: Morning tea is a must required drink for me and it sort of defines my mood for the day, let's just say my mood was spoiled. Food(Breakfast): With my experience of coffee and tea i decided not to risk the breakfast hence ordered online, I stayed in a lot of hotels in last 1 year and a lot before COVID, it was the first time I had to go myself and collect the food, that's not a problem, but was running low on time and coming downstairs from one end of the hotel to another was obviously not helpful. Checkout: Well, I decided to extend my stay for 1 more day, but with my experience in the room I decided to checkout and spend the night at the Airport lounge, however the front office manager Priyanka was super nice and she convinced me to give them another chance and 10/10 for her hospitality. My room was upgraded to a suite, which was a plus(Visually), although I only needed to spend 1 night there but kudos on the try. While the room was obviously spacious, from toilet and bathroom prespective it was worse, first toilet had yellow stains and as soon as I entered the room, I could smell something went wrong in that suite before my arrival and I was kind of irritated but luckily there was another toilet in the bedroom. The other bedroom was not as clean as my room before that night but it was at least manageable so I decided to stay the night and sleep as it was only a 6 hour nightmare. The downside of having a room closer to the mall side is on Friday night the DJ literally dropped few beats that banged my head and glassware in the room. Also requested for a good coffee to Priyanka, but seems the instruction was missed and received same coffee again which got replaced after complaining, but that was also forced(made out of same machine's espresso) coffee The reason that I was disappointed the most from this hotel was I expected 5 star services, but I have received better service in a 3star hotel in the same city. Also last night was very much expensive for me even though i didn't ask for the suite. What I liked about the hotel the most: Front office staff and their courtesy - that was actually 5 star. Apart from that everything was 1-2/10

Dear Lalit N., Thank you for taking the time to tell us about your experience at the Grand Mercure Bengaluru at Gopalan Mall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sachin Maheshwary

Good stay

TripAdvisor rating 4.0/5

Harishpokuri TripAdvisor review

Had a wonderful stay in this property, But service in the restaurant is a bit lag. Pool is so small for such a property. Except this two everything was so good in my stay, specially its connected to the mall is a good thing.

Dear Mr. Pokuri, Thank you for taking the time to tell us about your experience at the Grand Mercure Bengaluru at Gopalan Mall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards Sachin MAHESHWARY General Manager

Great stay

TripAdvisor rating 5.0/5

mandeepmsm TripAdvisor review

Had a great time at this property. It's fresh and very well maintained. Staff is very polite and helpful too. Had such a good time that we ended up extending our stay. Would love to go back and enjoy the hospitality again.

Dear Mandeepmsm, Thank you for taking the time to share your review on TripAdvisor. We are equally happy to know that you left with a positive impression of the hotel and our hospitality. I am also happy to know that you were impressed with the care that my terrific team members demonstrated, such encouragement will mean a lot to them. I look forward to welcoming you back. Warm regards, Sachin MAHESHWARY General Manager

Excellent Stay

TripAdvisor rating 5.0/5

Pandiarajan2021 Business - TripAdvisor review

Great Ambience, Awesome Food and Wonderful staff. The service of the staff is so good and more helpful from the time of check in till check out. It becomes one of my favourite places to stay from now on.

Dear Mr. Pandiarajan, We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sachin MAHESHWARY General Manager

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