Grand Mercure Bengaluru at Gopalan Mall

Customer review rating 4.7/5 35 reviews

ALLSAFE approved hotel

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Grand Mercure Bengaluru at Gopalan Mall
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+ 26 Services

Hotel extras

  • Elegantly designed rooms starting from 37 sq.m. Feature wireless charging dock.

  • Features 1 Ballroom and 7 meeting rooms & can host 20 to 400 delegates

  • 29 apartment styled suites, with state of the art kitchenette and private terrace

  • 8 well equipped meeting spaces to host events for 20-400 guests

  • La Utsav - the all day dining restaurant features the a' la carte menu

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Services for children
  • Bicycles rental
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service availablePaying
Information message

Hotel location

Grand Mercure Bengaluru at Gopalan Mall

Opposite RMZ Infinity Techpark,
Swamy Vivekananda Road
560093 bengaluru
india

Tel: +9108068430000

Fax: (+91)08068430001

Check-in from 14h00

Check out up to 12h00

  • By plane

    BANGALORE INTL APT At 35km / 21 miles - Shuttle paying

  • By plane

    KEMPEGOWDA APT BLR At 35km / 21.75 miles - Shuttle paying

  • By helicopter

    HAL At 7km / 4.35 miles

  • By train

    KR PURAM At 2km / 1.24 miles

GPS :12.992607, 77.660589

Companies

  • ACCENTURE 6.0 km / 3.73 mi
  • ALSTOM 3.0 km / 1.86 mi
  • AMAZON 6.0 km / 3.73 mi
  • BOEING INDIA 0.5 km / 0.31 mi
  • COGNIZANT 2.5 km / 1.55 mi
  • EY 0.5 km / 0.31 mi
  • GOOGLE 0.5 km / 0.31 mi
  • HPE 3.0 km / 1.86 mi
  • HSBC 3.0 km / 1.86 mi
  • ORACLE 2.5 km / 1.55 mi
  • PWC 3.0 km / 1.86 mi
  • STATE STREET 0.5 km / 0.31 mi
  • TEXAS INSTRUMENTS 2.5 km / 1.55 mi
  • VOLVO 2.5 km / 1.55 mi
Companies

Your meetings and events

Room descriptions and layouts

8 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel features 212 spacious rooms including 183 guest rooms and 29 one and two bedroom suites with complimentary WiFi, 49" TV, wireless charging docking station, tea/ coffee maker, mini bar and a multimedia hub.

Deluxe Room, King Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 37 m² / 398 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Deluxe Room, Twin Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 37 m² / 398 sq ft
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

Executive Room, King Bed

  • Max. number of persons: 4
  • Area: From 37 m² / 398 sq ft
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Executive Room, Twin Bed

  • Max. number of persons: 4
  • Area: From 37 m² / 398 sq ft
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar
Rooms

Our restaurants and bars

La Utsav

Type of cuisine: International

La Utsav is a celebration of flavours featuring a great selection of local & global delicacies. The vibrant restaurant with large interactive kitchens serves a delectable a la carte menu during breakfast, lunch and dinner.

1026 AD - Lounge & Alfresco

Non contractual photo

1026 AD - Lounge & Alfresco is a great place to unwind after a busy day of work. The bar features a great selection of speciality coffees, curated mocktails and short eats.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Grand Mercure Bengaluru at Gopalan Mall

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

35 reviews

Excellent stay

Customer review rating 4.5/5

Amballika Couples - 04/03/2021 Confirmed reviews ALL

Front office was extremely efficient and polite Great customer service Well maintained property Rooms were clean Overall despite civid and short staffed a very memorable experience Thank you

Dear Ms. T., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

very cleaned, Good ambience Excellent staff and well located

Customer review rating 5.0/5

R. Friends - 02/03/2021 Confirmed reviews ALL

Hotel is well maintained and located in city centre. Excellent service by staff, very cleanly maintained rooms with good ambience. Easy check-in and check-out policies, availability of staff to address issues is much appreciated. Overal an excellent stay. Thanks to all members who made my stay most memorable.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY General Manager

good but could be better

Customer review rating 4.5/5

Anurag S. Families - 02/03/2021 Confirmed reviews ALL

Overall it was very good. Few Suggestion: 1. Rooms should be more green. 2. Services- you keep calling and they dont come. : restaurant etc.even when guests are so less in Hotel, then no excuse. We had to call reception after half an hour to get the service done. 3. Swimming pool is extremely small.

Dear Anurag S., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin Maheshwary General Manager

Good stay

Customer review rating 5.0/5

Jyotsna Families - 01/03/2021 Confirmed reviews ALL

Great food and nice ambience

Dear Jyotsna, We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin Maheshwary General Manager

Neat & Clean

Customer review rating 4.5/5

M. S. G. Business - 27/02/2021 Confirmed reviews ALL

Overall my stay was so perfect. Convenient location, very neat & clean, good spread for breakfast. Very courteous staff (Arvind Raj in front desk). Would definitely prefer to stay here when I come to Bengaluru again.

Dear Mr. M S G., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY, General Manager

Good stay

Customer review rating 4.0/5

Mahesh H. Families - 26/02/2021 Confirmed reviews ALL

Stay was good. The only improvement we felt was about food. There should be lot more improvement required in food options and taste as per customer requirements. The dining manager was very good interms of taking care of customer service.

Dear Mahesh, We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. For the feedback on improvement over food, I have shared the same with my chef and will definitely work on it. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you soon. Warm Regards, Sachin MAHESHWARY General Manager

Outstanding property, even better staff to take care of you

Customer review rating 5.0/5

Vivek K. Business - 26/02/2021 Confirmed reviews ALL

We stayed at Grand Mercure Gopalan Mall for 2 nights. Rooms are spacious and very elegant. Service is up to the mark with smiling faces all around, hallmark of yet another Accor property. I would like to mention few names who made our stay memorable. Mr Ashwin initially spoke to me and ensured we will have a great stay in this brand new 5 star property. It is because of his conviction we decided to stay. And he was outstanding throughout in terms of reaching out to us, very genuine and humble in his approach with a positive intent to help guest. Mr Ashwin was also able to offer us a free upgrade with the help of his manager Mr Kazi. Mr Kazi was exceedingly helpful in ensuring we are having a wonderful stay and met us several times during the course of our stay. A very social person we found him to be. And finally restaurant manager Mr Prashant was able to serve us during the course of breakfast and dinner with his enthusiasm and dedication and the highest quality food standard by its chef. Hanumanta the service manager and house keeping personnel were all on the toes to serve us. A great leisure and business property to stay at !!

Dear Vivek, Thank you for your feedback! I am delighted that you had a wonderful time while you were at the hotel. It is always gratifying to receive such positive comments regarding our hotel. Thank you again for sharing your experience and i hope to have the opportunity of welcoming you back to the hotel to experience our exemplary services. Warm Regards Sachin Maheshwary General Manager

Excellent Service

Customer review rating 5.0/5

Rishab Couples - 25/02/2021 Confirmed reviews ALL

I would like to take a moment and appreciate Mr. Ashwin at front office. He was exceptional and helped us wherever necessary. Breakfast was also nice! Room was clean and comfortable. Overall a good experience.

Dear Rishab, We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin MAHESHWARY, General Manager

Good Stay

Customer review rating 4.0/5

Sangeeth E. Business - 22/02/2021 Confirmed reviews ALL

It was a good experience staying at Grand Mercure. The staff were very cordial and welcoming and made me feel comfortable and happy. I would like to thank Ms. Pratiksha for her warm welcoming talks and informing about the health and safety informations. Overall, it was a comfortable and good stay and time with you guys.

Dear Kiran, Thank you for your feedback! I am delighted that you had a wonderful time while you were at the hotel. It is always gratifying to receive such positive comments regarding our hotel. Thank you again for sharing your experience and i hope to have the opportunity of welcoming you back to the hotel to experience our exemplary services. Warm Regards Sachin Maheshwary General Manager

Extremely helpful staff

Customer review rating 5.0/5

Gautam Business - 20/02/2021 Confirmed reviews ALL

I was only there for one night and didn't have much time to explore and experience all the services of the hotel... However the staff at the Front Desk and in particular Ashwin were very helpful and accommodating... The food ordered in room was very good and so was the breakfast experience. Once again I would like to highlight the exemplary service provided by Ashwin when I was in unprecedented pain due to sudden sciatia related pain. Excellent attitude shows fine training and hiring a reflection of good HR policies and management.

Dear Gautam, Thank you for your feedback! I am delighted that you had a wonderful time while you were at the hotel. It is always gratifying to receive such positive comments regarding our hotel. Thank you again for sharing your experience and i hope to have the opportunity of welcoming you back to the hotel to experience our exemplary services. Warm Regards Sachin Maheshwary General Manager

Good Stay

Customer review rating 5.0/5

Mohit J. Business - 18/02/2021 Confirmed reviews ALL

Well maintained, clean, very well behaved & courteous staff

Dear Mohit, Thank you for your feedback! I am delighted that you had a wonderful time while you were at the hotel. It is always gratifying to receive such positive comments regarding our hotel. Thank you again for sharing your experience and i hope to have the opportunity of welcoming you back to the hotel to experience our exemplary services. Warm Regards Sachin Maheshwary General Manager

Good stay

Customer review rating 5.0/5

Thamilselvan V. Couples - 16/02/2021 Confirmed reviews ALL

Very nice to stay, satisfied and experienced a home like feeling with good hospitality..

Dear Mr. Thamilselvan V., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin Maheshwary General Manager

Luxurious Stay with warm and individual attention.

Customer review rating 4.5/5

Mrinal B. Business - 03/02/2021 Confirmed reviews ALL

I had a wonderful stay for 10 days with family. Important part was they gave a personal touch and kid was taken care well. The library and kids play area added to the delight. Thanks entire team especially Tarun dutta, Chef Shubho ranjan banerjee, Prashant tiwari, Prajakta, Raj kumari for making the stay so comfortable !

Dear Mrinal, Thank you for taking the time to tell us about your experience at the Grand Mercure Bengaluru at Gopalan Mall. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Warm Regards, Sachin Maheshwary General Manager

Near to Mall

Customer review rating 5.0/5

Vinayakk Business - 03/02/2021 Confirmed reviews ALL

Had a great stay at Hotel Mercure Gopalan Mall, New Reopen Hotel, Inside/next to Mall, 10 to 15 mts from Metro station, Clean and Neat, Nice Staff, Front desk Mr.Ashwin and Mr.Kazi were very helpfull in getting good room with decent view (Few rooms are blank without any view, they will have to give at cheaper rate or people will not stay in those rooms:). Due to Pandemic very limited staff, Restaurant Food is very Good, Breakfast and Dinner was tasty, Veg Pizza was awesome, Special Thanks to Mr.Prashant Tiwari and Ms.Rajkumari for giving prompt, courteous & smiling services. Would definitely visit again if in Bangalore.

Dear Vinayak, Thank you for taking the time to tell us about your experience at the Grand Mercure Bengaluru at Gopalan Mall. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Warm Regards, Sachin Maheshwary General Manager

nice and comfortable stay

Customer review rating 4.5/5

Anonymous Business - 29/01/2021 Confirmed reviews ALL

It was a nice stay with courteous staff.

Dear Sanjiv, Thank you for taking the time to tell us about your experience at the Grand Mercure Bengaluru at Gopalan Mall. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Warm Regards, Sachin Maheshwari General Manager

Excellent stay!

Customer review rating 4.5/5

Sundresh C. Solo - 28/01/2021 Confirmed reviews ALL

Good service and great food.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin Maheshwari General Manager

Overall satisfaction

Customer review rating 5.0/5

Abraham Families - 26/01/2021 Confirmed reviews ALL

We had stayed for a family wedding. The staff were very courteous, the food was good, location was good, the overall stay was very comfortable and we had a good time. Thanks to the staff!

Dear Mr. Abraham C., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin Maheshwary General Manager

Fentabulous

Customer review rating 5.0/5

Dr. S. R. J. Couples - 24/01/2021 Confirmed reviews ALL

Room was more than our expectations Service was commendable , they even picked up the food we ordered from outside at the gate Complementary breakfast was awesome The tub malfunction was attended to at the earliest

Dear Sneha, Thank you for taking time out to review us! We are delighted to know that the services received were up to your satisfaction and you rated us truly valuable and memorable. It has been our pleasure to serve you and we look forward to welcome you at the hotel soon. Thank you! Warm regards, Sachin Maheshwary General Manager

Very pleasant experience!!

Customer review rating 5.0/5

Rohit A. Business - 22/01/2021 Confirmed reviews ALL

It was very good to stay and looking for thr stay in future also. Staff very polite and co- operative. Food was good. Room was clean and spacious.

Dear Rohit, Thank you for taking time out to review us! We are delighted to know that the services received were up to your satisfaction and you rated us truly valuable and memorable. It has been our pleasure to serve you. We look forward to welcome you at the hotel soon. Thank you! Warm regards, Sachin Maheshwary General Manager

Good stay, well sanitised and touch less services

Customer review rating 4.5/5

Jeffrey B. Couples - 19/01/2021 Confirmed reviews ALL

Worth the money. You get double than what you get in an ITS, Taj, Shangri la or Hilton

Dear Mr. B. C, We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Sachin Maheshwary General Manager

Our most recent 20 reviews

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