Mercure Darlington Kings Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,110 reviews

ALLSAFE approved hotel

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Mercure Darlington Kings Hotel
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+ 16 Services

Hotel extras

  • Ongoing enhanced COVID secure procedures.

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Restaurant and Bar, The Kings Grill

  • Conference and meeting facilities for 2 to 160 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW darlington
united kingdom

Fax: (+0044)1325382006

Check-in from 15h00

Check out up to 12h00

  • DARLINGTON BUS STATION:  DARLINGTON BUS STATION

  • By plane

    TEES VALLEY AIRPORT At 9.2km / 5.72 miles - Shuttle paying

  • By train

    DARLINGTON At 1.2km / 0.75 miles

  • By train

    DARLINGTON At 1.2km / 0.75 miles

GPS:54.5257, -1.55407

Companies

  • AMEC 2.0 km / 1.24 mi
  • CAP GEMINI 12.0 km / 7.46 mi
  • CUMMINS 1.0 km / 0.62 mi
  • DUPONT 2.0 km / 1.24 mi
  • HERTEL 19.0 km / 11.81 mi
  • HITACHI 5.0 km / 3.11 mi
  • HMRC 13.0 km / 8.08 mi
  • JOHNSON MATHEY 12.0 km / 7.46 mi
  • KROMEK 11.0 km / 6.84 mi
  • NIFCO 13.0 km / 8.08 mi
  • NORTHGATE PLC 1.0 km / 0.62 mi
  • RFMD FILTRONIC 5.0 km / 3.11 mi
  • SAKS 1.0 km / 0.62 mi
  • TEESSIDE UNI 1.0 km / 0.62 mi
  • VIRGIN MEDIA 13.0 km / 8.08 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 78 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Mercure Darlington Kings Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,110 reviews

TripAdvisor Rating 4.0/5

1,047 reviews

Good stay and well located

Customer review rating 4.0/5

Brian Solo - 28/11/2021 Confirmed reviews ALL

Nice stay although I had to change rooms as the toilet was broken it was done swiftly and no problem.

Dear Brian R., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the issue with the toilet in your first room , but pleased this was rectified very quickly Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Helpful staff.

Customer review rating 5.0/5

Jo Solo - 25/11/2021 Confirmed reviews ALL

When I first went to my room,I noticed it didn't have a bath,so I asked at reception, and was moved to a room with a bath. Unfortunately the TV wasn't receiving all channels,so I asked and was moved again. The reception was busy and I was treated,as usual,with respect and a smile. The rooms are gorgeous and check out time really ensures you get a good break. Staff are always lovely. Thank you.

Dear Jo L., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

A Well Furbished Central Darlington Hotel

TripAdvisor rating 4.0/5

SouthYorkshireT_Bone 25/11/2021 TripAdvisor review

A lovely city centre hotel ideal for walking around Darlington. The rooms were very clean with comfortable beds and good en-suite facilities which were all accessible by by lifts or stairs. Friendly and helpful staff made the stay a pleasant one.

Best in class

TripAdvisor rating 5.0/5

6026 25/11/2021 TripAdvisor review

I often stay at the Mercure Darlington Kings when in the North East pursuing my heritage and ocomotive building interests. The staff are fantastic, attention is prompt but never intrusive, the layout is quirky reflecting the assembly of properties over the ages, breakfast is great (although less extensive choice post pandemic) and the grill offers good food at good prices. Thoroughly recommended.

Pleasant

Customer review rating 4.0/5

Richard M. Business - 24/11/2021 Confirmed reviews ALL

Friendly staff, small room but comfy bed and excellent beeakfast

Dear Dick M., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Second visit

Customer review rating 4.0/5

Kevin Business - 24/11/2021 Confirmed reviews ALL

Good location, helpful staff.

Dear Kevin Z., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

A very good stay really enjoyable.

Customer review rating 4.5/5

Brian F. Couples - 16/11/2021 Confirmed reviews ALL

The staff at this hotel are some of the most cheerful l have ever come across. Nothing is too much bother and all done with a smile.

Dear Brian F., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Disappointing

Customer review rating 3.0/5

Lw Couples - 16/11/2021 Confirmed reviews ALL

Unfortunately our stay did not live up to previous visits. Our room was on the 3rd floor, the lift was out of service so navigating 3 flights of stairs with an arthritic back was no fun. The room was shabby, there were cobwebs on the coving - this was the first thing I noticed when entering! The toilet roll holder in the bathroom was broken and we had nowhere to put shower gel / shampoo etc whilst in the shower. I found (by standing on it barefoot) an old hairpin left by a previous occupant on the floor next to the bedside table. We noticed that since our last visit, pre-Covid, the hotel is looking rather run down and could do with a freshening up. And…the newly enforced parking charges were not welcome. We have always been happy staying at the Kings Hotel however will be seriously considering returning.

Dear Lillian W., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At the moment redecorating the hotel is in progress We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Beautiful hotel room

TripAdvisor rating 4.0/5

susan123312 10/11/2021 TripAdvisor review

Hotel room beautiful, the bed was so comfortable. Good size room and television Negative, there is not a main light in the room, this really is needed. I paid for a breakfast and it was really disappointing, ran out of buffet, bread and plates, took quite a while to get them replaced after asking. I think I'd still be waiting now for it to be brought out had I not said to the girl. Waited quite a while for tea/coffee, there was only a few of us in the room and they all had a drink. The man on reception was really helpful and a credit to the company. The shopping centre in a 30 second walk max, all the pubs and restaurants are on the doorstep, absolutely brilliantly located Definitely will return but I won't pay for the breakfast, when the food arrived it all tasted rubbery. Had I not got breakfast I would have given 5 stars, but i am behing honest when I said it was barely edible, for such a beautiful hotel and the price I would have expected much better

A pleasant stay, let down slightly by the room

Customer review rating 3.5/5

Roger Couples - 09/11/2021 Confirmed reviews ALL

The staff were friendly and welcoming, and the hotel is very conveniently located. The stay was marred slightly however by the radiator in our room making loud noises that woke us up through the night. I'm sure they'd have moved us if we'd said something, and I'm honestly not sure why we didn't. We've stayed here before and the other rooms were perfectly lovely, so it could well just be this one. I wouldn't recommend 412.

Dear Roger H., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Excellent staff

Customer review rating 5.0/5

Trevor N. C. Couples - 09/11/2021 Confirmed reviews ALL

Excellent stay. Staff are brilliant. The hotel is clean and room lovely. Good breakfast in nice setting of Kings Hotel dining room. Location in town centre is superb. Town centre very clean and tidy. Plenty of places to eat.

Dear Trevor C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Lovely establishment

Customer review rating 5.0/5

Stephen Y. Couples - 05/11/2021 Confirmed reviews ALL

Always enjoy staying at the Kings and the town.

Dear Stephen Y., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Excellent staff

TripAdvisor rating 5.0/5

Trevor36 04/11/2021 TripAdvisor review

Superb night spent in the Mercure in Darlington.. The staff were very very helpful, friendly and professional. The Hotel was a lovely old building in the centre and the centre of Darlington is excellent. Lovely room Car park under hotel was great

Great location

Customer review rating 5.0/5

Garry M. Friends - 31/10/2021 Confirmed reviews ALL

Very good location and clean hotel with friendly staff

Dear GARY M., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Plaster peeling off walls !!!

Customer review rating 1.5/5

Dr T. S. Business - 30/10/2021 Confirmed reviews ALL

Room not adequate - can provide photos as plaster peeling off the walls and room should have never been let out. No intimation about limited parking on website when booking. Also members should have feee parking as a benefit but is being charged at the hotel

Dear Turab S., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Good location and pleasant stay

Customer review rating 4.5/5

M K. H. Business - 28/10/2021 Confirmed reviews ALL

Good location with pleasant staff. Clean and well furnished.

Dear Mohammed H., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

convient location

Customer review rating 4.0/5

Judith Friends - 26/10/2021 Confirmed reviews ALL

As always the staff are lovely not the first time I have stayed here, but I am disappointed with the buffet breakfast we had to wait ages to get any food as the buffet meant individuals went up pilled their plates up so no one else got a chance some went up several times too before some guest had even got the chance to get their first taste of the hot buffet

Dear Judith p., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback and negative which we can improve on . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Good to be back

Customer review rating 4.5/5

Roger C. Solo - 25/10/2021 Confirmed reviews ALL

It was lovely to revisit the the Mercure Kings Head and to catch up with staff who know me extremely well. I felt very welcome and I cannot wait to return. Everything was spot on and yeah it was much better than expected. Second home for me.......

Dear Roger C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Great to see you back Sincerely, Management

Excellent Location

Customer review rating 4.5/5

Michael Couples - 19/10/2021 Confirmed reviews ALL

We very much enjoyed our five night stay in this well located hotel - friendly and efficient staff, a spacious room and comfortable bed.

Dear Michael H., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

The photos on the website must have been taken a while ago.

Customer review rating 3.0/5

Anonymous Couples - 18/10/2021 Confirmed reviews ALL

The photos of a hotel room always go a long way in helping someone choose which hotel to stay at; and I feel the ones of this hotel are beginning to be slightly out of date. Although the room looked aesthetically as per the photos on the website, the room was a starting to look tired and grubby; making us feel less comfortable. Three of the four ceiling lights didn't work and in the bathroom; the toilet roll holder was hanging off the wall and the tap on the sink wasn't fastened at all. We found hairs on the bed and the towels and the pillow cases had a few marks on them which looked almost mould like. Having stayed at a Premier Inn only the week before, I was disappointed with the more expensive and perceived more luxurious Mecure hotel.

Dear Tom H., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

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