Mercure Darlington Kings Hotel

Information message

Mercure Darlington Kings Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 208 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Ongoing enhanced COVID secure procedures.

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Restaurant and Bar

  • Conference and meeting facilities for 2 to 160 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW DARLINGTON
United Kingdom

Telephone +44 1325 380222

Fax +44 1325 382006

Contact email

  • DARLINGTON BUS STATION:  DARLINGTON BUS STATION

  • By plane

    TEES VALLEY AIRPORT At 9.2km / 5.72 miles - Shuttle paying

  • By train

    DARLINGTON At 1.2km / 0.75 miles

  • By train

    DARLINGTON At 1.2km / 0.75 miles

GPS:54.5257, -1.55407

Companies

  • AMEC 2 km / 1.24 mi
  • CAP GEMINI 12 km / 7.46 mi
  • CUMMINS 1 km / 0.62 mi
  • DUPONT 2 km / 1.24 mi
  • HERTEL 19 km / 11.81 mi
  • HITACHI 5 km / 3.11 mi
  • HMRC 13 km / 8.08 mi
  • JOHNSON MATHEY 12 km / 7.46 mi
  • KROMEK 11 km / 6.84 mi
  • NIFCO 13 km / 8.08 mi
  • NORTHGATE PLC 1 km / 0.62 mi
  • RFMD FILTRONIC 5 km / 3.11 mi
  • SAKS 1 km / 0.62 mi
  • TEESSIDE UNI 1 km / 0.62 mi
  • VIRGIN MEDIA 13 km / 8.08 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE KINGS BAR Non contractual photo

On our ground floor next to Reception, offering a range food, snacks and beverages.

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 78 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Darlington Kings Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  208 reviews

TripAdvisor Rating  4.0/5  1,067 reviews

Not a good night's sleep due to noise

Customer review rating 3.0/5

Norman B. Couples - Confirmed reviews ALL

The standard room was pleasant and clean but, as a double, lacked storage space: only one single wardrobe and no draws. One of the 2 small shelves in the wardrobe was taken up by a safe, which would be fine if there had been other shelves or draws. My wife and I stayed for a Society Dinner on a Saturday night. Darlington has changed a lot since I knew it in the 1960s and 70s. It now seems to cater for outdoor entertainment, loud music and far too much alcohol. We had very little sleep as the Mercure Kings Hotel has a 24hr reception so noisy, some clearly the worse for wear revellers, mostly female but a few males made a lot of noise on their return in our corridor, almost continuously until after 3am. We decided to give breakfast a miss and checked out at 0730. The Society Dinner was excellent with very good food served very professionally, which it had been on previous occasions. We had stayed at the Premier Inn about 10 minutes walk away from the Mercure on the previous occasions. Strangely, our room had the most odd laminated MDF structure taking up far too much space at the end of the bed merely to house a TV; quite bizzare! Sorry Mercure but we shall not be staying in this hotel again, I'm afraid. Also there was no soap either as a bar or in a wall dispenser in the room. The shampoo sufficed though!

Dear Alan B., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Very friendly hotel centrally located in Darlington

Customer review rating 4.0/5

John C. Solo - Confirmed reviews ALL

An excellent base for exploring northern North Yorkshire, the Tees and Wear Valleys and other parts of historic County Durham. Very friendly welcome and service, survived Covid well. All homely comforts and rebuilding its previous high standards.

Dear John C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive feedback. I will share your comments with our team and to Sue on reception. Accor have just changed to the new shampoo and gel products in dispensers. . Thank you again for sharing your experience, and we hope your to see you again soon, was nice to see you back Sincerely, Managemebent

Usual excellent stay

Customer review rating 5.0/5

Paul R. Business - Confirmed reviews ALL

As a repeat client service here is outstanding

Dear Paul R., We very much appreciate your kind comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will see you soon Sincerely, Management

Average at best

TripAdvisor rating 3.0/5

Ian L TripAdvisor review

Arrived to not a particularly genuine welcome. Allocated a very small room. "ring reception if you need anything" but witnessed the phone ring several times but not answered. Tried the welcome drink but short of beer. Restaurant closed because they had two groups staying so only bar food available. Not offered the option of having breakfast in the morning. Felt to be an unwanted guest!

Great location

Customer review rating 4.0/5

Brian Solo - Confirmed reviews ALL

Really enjoyed my stay. Nice to have somewhere in central Darlington with its own parking.

Dear Brian T., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Well Located

Customer review rating 4.0/5

Eddie C. Friends - Confirmed reviews ALL

It was pleasant and ideal , particularly because I was fortunate enough to get a CAR PARKING spot for the weekend in the SAFE under hotel carpark .

Dear Eddie C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The shampoo and gels are changing to larger products in a pump system Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Brilliant location

Customer review rating 4.0/5

N L. Couples - Confirmed reviews ALL

Very clean room. Lovely staff, pleasant stay.

Dear Nicola L., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Well located, but in need of Customer focus.

Customer review rating 3.0/5

Florian T. Business - Confirmed reviews ALL

I've travelled to Darlington for business purposes and I have received a room facing the road, where till midnight you can hear the cars and road noise and at 5AM they collected the recyclable glass. I work long days and we need a good night sleep to keep in good shape. I gave this feedback to reception. Will see how my next stay will be.

Dear Florian I T., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Well located

Customer review rating 4.5/5

Wendy Solo - Confirmed reviews ALL

Good

Dear Westley P., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Average

Customer review rating 3.0/5

Mr W. Couples - Confirmed reviews ALL

In general an average stay. Good location but noise during early morning from local pigions and staff in corridors was not welcome. Serving staff in bar for evening meal and breakfast service were inexperienced but reception staff were more organised. It could of been better.

Dear Mike W., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will look at the areas that you have pointed out At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Friendly staff - relaxing stay

Customer review rating 5.0/5

Peteuk Couples - Confirmed reviews ALL

Our second visit so we knew what to expect. Pleasantly surprised by an upgrade to a Privelige room. Not so many staying on this visit so the cooked part of breakfast was made to order - all good.

Dear Peter D., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Ok, bit dated

Customer review rating 3.0/5

Dominic R. Business - Confirmed reviews ALL

Room had no air conditioning or temperature control. Quite small and too warm. Breakfast was ok, but nothing more than that

Dear Dominic R., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel s a listed building so we are unable to put in any air conditioning At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Great value for money- enjoyable stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Was visiting with a friend, we really enjoyed our evening meals and breakfasts. The room was lovely. Staff were helpful and friendly.

Dear Sarah D., We very much appreciate your kind comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Managment

Excellent stay

Customer review rating 4.5/5

Eddie C. Couples - Confirmed reviews ALL

A centrally located hotel, with adequate room and food made so much better by the staff, all of those that we met being polite, friendly and willing to help.

Dear John C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Excellent stay, staff were brilliant throughout nothing was too much trouble.

Customer review rating 4.5/5

Mr S. W. Couples - Confirmed reviews ALL

We stayed for the one night and had a really nice time, the staff are so helpful especially Jessica in the bar she served us our evening meal, she was helpful chatty and an absolute credit to your hotel if only more staff at other hotels were so professional. Would definitely return and can wholeheartedly recommend this hotel.

Dear Stuart W., We very much appreciate your kind comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. Will pass on your comments to Jess. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Good location, reasonable price.

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Polite staff. lots of choice for breakfast. comfortable bed

Dear Maureen G., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. So to hear about the Tv reception will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Great town

Customer review rating 4.0/5

Tony H. Business - Confirmed reviews ALL

This was my 6th visit over the past 2 years. Everything as good as last time!

Dear anthony H., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Fabulous

Customer review rating 5.0/5

Valerie P. Families - Confirmed reviews ALL

Great staff. Especially young nan who served our evening meal in the restaurant. Only complaint would be carpark very tight.

Dear Valerie P., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Wedding weekend

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Overall a good stay ,few little things that could have been better .

Dear Karen and mark W., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive and negative feedback. The bedrooms are soon be decorated I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Kindness at Christmas

TripAdvisor rating 5.0/5

Nomad740634 TripAdvisor review

We arrived unexpectedly at The Kings hotel on the night of the 23rd Dec. after discovering the self catering accommodation we had booked for Christmas was cold and dirty. We ending up staying until 26th. The welcome we received puts the Owner and the booking company of the self catering accommodation to shame …neither have yet responded beyond ‘sorry for the inconvenience’’. In sharp contrast the Kings staff went out of their way to welcome us as guests and make us comfortable, They showed a genuine interest in all their guests and ensured that we had everything needed This including a personally written Christmas card and a plateful of mini mince pies per a room. The Rooms were warm, clean and very comfortable. The breakfast was delicious with hot food cooked to order. In addition the hotel was decorated beautifully for Christmas. The hotel pays very careful attention to the extra and important requirements needed due to the COVID 19 pandemic. This Hotel team’s wonderful kindness and generosity was a example of the true Spirit of Christmas and blessed our Christmas. Many thanks.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby