Pullman São Paulo Guarulhos Airport Hotel 5 stars

Name: Pullman São Paulo Guarulhos Airport
Address: GUARULHOS, 07190 100, BRAZIL
Telephone: (+55)11/21245800
Rating: 4.5

Customer review rating 4.5/5 6,942 reviews

ALLSAFE approved hotel

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+ 26 Services

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Pullman São Paulo Guarulhos Airport Hotel

Hotels combining lifestyle and design, for business and leisure

Hotel Pullman São Paulo Guarulhos Airport is located close to Guarulhos Airport and offers free airport transfer (temporarily unavailable till the end of October/2020). Enjoy the beautiful design and sofistication of our spacious and comfortable accommodations. Free WIFI and parking area for guests. Benefit from an incredible leisure area of a hotel close to the City of Sao Paulo, with swimming pool, tennis and multi-sport court, kids space, Pet space, and SPA by Shishindo.

The hotel's convention centre, completely renovated in 2019, is the ideal place for corporate events, weddings and celebrations. Near São Paulo, it is also a great alternative for event participants at Expo Center Norte, Anhembi and Arena Corinthians. The Steakhouse Base restaurant is specialized in meat cuts and considered one of the best in Guarulhos by TripAdvisor. Check out our Day Use option with breakfast or lunch included at the Base.

The Pullman São Paulo Guarulhos Airport Hotel has everything you need to host important events such as weddings, social gatherings, birthdays and other important festivities.

Hotel extras

Guests can enjoy free parking at the hotel and free transfers to the airport
Hotel in Guarulhos with car park
Recently renovated convention center for 650 people.
See our options for Day Use, Weddings, Honey Moon, Brides day and romantic packages.
Free WIFI - events and apartments

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking (Paying)
- Bus/coach parking area (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
Outdoor playground for children
100% non-smoking hotel
Air conditioned
- Air conditioning
- Air conditionning with individual remote
- Air Conditioning
GUARULHOS
Languages spoken at the hotel
- English
- Spanish
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK-IN FROM 10AM (Paying) Do you need your room from 10am on your arrival date? Take advantage of this exclusive offer and request your room now. Why should your day of travel should shorten your vacation?
- LATE CHECK-OUT UNTIL 4PM (Paying) Keep your room until 4pm and take all the time you need. This unique offer gives you even more. Stress-free checkout at last!
Dry cleaning / IroningPaying
Porter

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Well-being
- Jacuzzi
- Massage (Paying)
- Sauna
Outdoor playground for children
Basketball facilities

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS

23 meeting room(s)
Congresses/conventions
- Congress center congrs
- Conventions hotel conven
Business center with support staff
Copy/print service available

Hotel location

Pullman São Paulo Guarulhos Airport

Rod Helio Smidt S/N
Acesso Base Aerea Cumbica
07190 100
guarulhos
brazil

Tel: +551121245800

Fax: (+55)11/21245801

Contact email :

Check-in from 15h00

Check out up to 12h00

By plane
GUARULHOS At 6.5km / 4.04 miles - Shuttle free
By car
RODOVIA AYRTON SENNA At 1km / 0 miles
By car
RODOVIA DUTRA At 1km / 0 miles

GPS :-23.449635, -46.489227

ANHEMBI 25.0 km / 15.53 mi

Congress centre

Your meetings and events

Our meeting rooms with natural light can each accommodate 50 people. The banqueting facilities can accommodate up to 180 people and the convention center up to 650 people. The events manager will help you to plan your meetings.

Room descriptions and layouts

meeting rooms

From 1 to 650

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 9 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 8 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 50 participants
- U-shaped Room 20 participants
- Board-room 20 participants
- Classroom style 27 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 110 participants
- U-shaped Room 33 participants
- Board-room 30 participants
- Classroom style 45 participants
- Banquet 80 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 110 participants
- U-shaped Room 33 participants
- Board-room 30 participants
- Classroom style 45 participants
- Banquet 80 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 160 participants
- U-shaped Room 33 participants
- Board-room 40 participants
- Classroom style 60 participants
- Banquet 90 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet 70 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 160 participants
- U-shaped Room 45 participants
- Board-room 50 participants
- Classroom style 72 participants
- Banquet 90 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet 90 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 240 participants
- U-shaped Room 62 participants
- Board-room 60 participants
- Classroom style 100 participants
- Banquet 150 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 250 participants
- U-shaped Room 70 participants
- Board-room 60 participants
- Classroom style 110 participants
- Banquet 160 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 250 participants
- U-shaped Room 70 participants
- Board-room 60 participants
- Classroom style 110 participants
- Banquet 160 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 450 participants
- U-shaped Room 80 participants
- Board-room 70 participants
- Classroom style 110 participants
- Banquet 280 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 450 participants
- U-shaped Room 80 participants
- Board-room Configuration is not available for this hotel
- Classroom style 110 participants
- Banquet 290 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 650 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 260 participants
- Banquet 440 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Yoga station	18 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel
Balance room	28 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	9 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Connection #2	28 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Connection #3	28 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Connection #4	28 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Play room	28 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Unplugged room	28 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Connection #1	28 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Chillout space	48 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	8 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
Work room	56 m²	3 m	50 participants	20 participants	20 participants	27 participants	40 participants
Cosmopolitan ii	104 m²	5 m	110 participants	33 participants	30 participants	45 participants	80 participants
Cosmopolitan iii	104 m²	5 m	110 participants	33 participants	30 participants	45 participants	80 participants
Cosmopolitan i	130 m²	5 m	160 participants	33 participants	40 participants	60 participants	90 participants
Aquarium	134 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	70 participants
Cosmopolitan iv	135 m²	5 m	160 participants	45 participants	50 participants	72 participants	90 participants
Deck aquarium	158 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	90 participants
Cosmopolitan ii + iii	208 m²	5 m	240 participants	62 participants	60 participants	100 participants	150 participants
Foyer	221 m²		Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel
Cosmopolitan i + ii	234 m²	5 m	250 participants	70 participants	60 participants	110 participants	160 participants
Cosmopolitan iii + iv	239 m²	5 m	250 participants	70 participants	60 participants	110 participants	160 participants
Cosmopolitan i + ii + iii	338 m²	5 m	450 participants	80 participants	70 participants	110 participants	280 participants
Cosmopolitan ii + iii + iv	343 m²	5 m	450 participants	80 participants	Configuration is not available for this hotel	110 participants	290 participants
Cosmopolitan i + ii + iii + iv	473 m²	5 m	650 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	260 participants	440 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Videoconferencing
Soundproof areas for greater confort
Podium
Day light
WIFI access
Syndicate rooms
Overhead projector
Airconditioned meeting room
High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Comfortable, fully equipped apartments with modern decor, bathroom with shower, cable TV, telephone, air conditioning, alarm clock, minibar, safe and high-speed Internet.

CLASSIC ROOM, 1 Queen Size Bed

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Mini Bar

CLASSIC ROOM, 2 Single Size Beds

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Mini Bar

Superior room, 1 queen size bed

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Mini Bar

LUXURY ROOM, 1 Queen Size Bed

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
High speed internet
Mini Bar

LUXURY ROOM, 2 Single Size Beds

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
High speed internet
Mini Bar

PREMIUM LUXURY ROOM, 1 King Size Bed

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Mini Bar

PREMIUM LUXURY ROOM, 2 Single Size Beds

Max. number of persons: 3

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Mini Bar

EXECUTIVE ROOM, 1 queen size bed

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Mini Bar

PREMIUM EXECUTIVE ROOM, 1 king size bed

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

EXECUTIVE ROOM, 2 single size beds

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Mini Bar

PREMIUM EXECUTIVE ROOM, 2 single size beds

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

DESIGN EXECUTIVE ROOM, adapted for reduced mobility, 1 queen size bed

Max. number of persons: 3
Area: From 26 m² / 280 sq ft

Disturb Room LE KIDS CLUB - Premium Executive, 2 single size beds

Max. number of persons: 3
Area: From 33 m² / 355 sq ft

Room Office - Apartment without bed adapted as an office

Max. number of persons: 2

Rooms

EXECUTIVE SUITE, 1 king size bed

Max. number of persons: 3
Area: From 66 m² / 710 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Mini Bar

PRESIDENTIAL SUITE, 1 king size bed

Max. number of persons: 3
Area: From 160 m² / 1722 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Mini Bar

Suites

Our restaurants and bars

BASE STEAKHOUSE

Type of cuisine: International

The Base Steakhouse offers a new, casual concept for private dinners or meetings between friends. Open for breakfast, lunch and dinner, it offers menus based on contemporary cuisine and is an excellent place to meet for happy hour.

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

19:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BASE BAR

The Base Bar is a great meeting point for happy hour in the area and for those looking for musical performances to liven up their night.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Very well located.

Maria A. A. Solo - 30/11/2020 Confirmed reviews ALL

Well located, the staffs so polite and efficient, especially the team from the front desk and from the restaurant.

Maria Anita, Obrigado por seus calorosos comentários sobre as equipes de recepção e restaurante. O Pullman ficou feliz em saber que se sentiu bem acolhida e que a localização foi ideal para as suas necessidades. Até a próxima visita! Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Great airport hotel

Chris Business - 22/11/2020 Confirmed reviews ALL

I had a last minute booking and the hotel was a very pleasant surprise. Great look and comfortable and very convenient for GRU

Chris, The team is glad to learn that you had a pleasant surprise. Thank you for sharing your comments. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Good stay

Maria H. P. Solo - 17/11/2020 Confirmed reviews ALL

I Really appreciate

Maria Helena, Thank you for sharing your Pullman experience. Pullman is glad to learn that you really appreciated it. Your compliment on Natalia and Jonathan will be transmitted. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Chico Business - 16/11/2020 Confirmed reviews ALL

Boa atencion

Chico, Obrigado pela atenção em compartilhar sua experiência Pullman. A equipe ficou feliz em saber sobre sua satisfação e com seu elogio ao atendimento. Até a próxima visita! Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Anonymous Business - 07/11/2020 Confirmed reviews ALL

Excellent

Alan, Thank you for taking your time to share your Pullman experience. It's good to hear that it was excellent. The compliment on reception and bar staff will be transmitted. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Staff

Regina L. Families - 03/11/2020 Confirmed reviews ALL

The staff who serve at the hotel are dedicated, friendly and very kind.

Regina, Obrigado por ter reservado um momento do seu dia para compartilhar sua experiência Pullman. É gratificante saber que sentiu a equipe dedicada, que se sentiu bem acolhida. O Pullman espera vê-la novamente em breve! Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Attentive and professional staff

Luciane Solo - 01/11/2020 Confirmed reviews ALL

Starting with the staff which is professional and helpful. The food is great Easy access to and from the airport I had my pets with me and I was provided a bed, two bowls for food and or water and a nice little toy for them .

Luciane, Thank you for taking your time to share your Pullman experience. The team is glad that you and your best pet friends felt comfortable and taken care. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Well located

Cleverson A. Families - 30/10/2020 Confirmed reviews ALL

Clean and very good people

Cleverson, Thank you for taking your time to share your comments. Bianca will be recognized for her good job. Count on the team to enjoy an even better experience on the next time. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Great value for money

Paulo R. Business - 25/10/2020 Confirmed reviews ALL

Excellent location and prime services for long connections in São Paulo airport

Paulo, Obrigado por compartilhar sua experiência Pullman e por recomendar o hotel. A equipe ficou feliz em saber que o Pullman foi ideal para sua conexão de vôos. Até uma próxima visita! Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Well located for bussiness and excellent food

Andre C. Business - 22/10/2020 Confirmed reviews ALL

very good.

Andre, Obrigado por ter reservado um momento para compartilhar sua experiência. A equipe ficou feliz que apreciou a localização e a comida. Contudo percebeu que o senhor viu oportunidade de melhoria no quarto. Mencionou sobre necessidade de melhoria no banheiro. Por que o banheiro não atendeu às suas expectativas? Poderia dar mais detalhes? Uma vez mais, obrigado por sua contribuição. Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Good Stay!!

Andres Business - 21/10/2020 Confirmed reviews ALL

Room clean and comfortable, very good attention of all the guys of the Hotel. Focus in the customer!

Andres, Thank you for taking your time to share your Pullman experience. Pullman is glad to know that you felt welcome and enjoyed a pleasant stay. The team hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Pleasure to stay

Erasmo Solo - 13/10/2020 Confirmed reviews ALL

How so good to stay in there because all staff is very friendly and helpful The my suite was amazing

Erasmo, Thank you for taking your time to share your Pullman experience. The team is glad that you felt welcome and enjoyed your suite. =) Your comment on the breakfast buffet was also transmitted to the executive chef, so she can evaluate that improvement opportunity. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Very polite staff

Lucas C. Families - 12/10/2020 Confirmed reviews ALL

Awesome

Lucas, Obrigado pela atenção em compartilhar seus comentários. É gratificante saber que se sentiu bem acolhido pela equipe. O Pullman espera por sua próxima visita! Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

convenient stopover

Anonymous Business - 06/10/2020 Confirmed reviews ALL

Great location for traveling via Guaruhlos. Very unique decor and rooms. Pleasant and helpful staff

Michael, Thank you for taking your time to share your Pullman experience. The team is glad that you enjoyed the ambient and felt welcome. Pullman hopes to see you again soon! Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Amazing!

Kylie R. Families - 30/09/2020 Confirmed reviews ALL

Kids room was great! Front desk staff greeted my son, spoke to him like he was the customer and gave him crayons and a coloring book (he is only 2). They told him there was a “special surprise” waiting for him upstairs. He was SO excited to get upstairs, rest and play with all the toys. Really made our all day layover enjoyable. Thank you so much!

Kylie, Thank you for taking your time to share your Pullman experience. Your comments were very gratifying for the team. It was amazing to hear how Francisco felt special! Pullman hopes you can come back soon. And see you next time! Bes regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Good hotel nice hotel close to air port ,

Jan Business - 18/09/2020 Confirmed reviews ALL

Good restaurant, easy check in

Jan, Thank you for taking your time to share your Pullman experience. Due to COVID-19 pandemic, the hotel was obligated to reduce some services. On the pool area, the bar was recently reopened on weekends. The breakfast service also has changed. The team hopes you get an even better experience on next time. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Slightly disappointed this time

Carolina Families - 08/09/2020 Confirmed reviews ALL

I stay in this hotel quite frequently during layovers in Sao Paulo. This time, we reserved an executive room with a King Bed and requested a crib for a day use. We wanted to rest after 26 hours of flights and airports before our last flight to get home. We reserved the room and the crib (for our 2 year old toddler) weeks in advance and paid in full at the time of reservation... only to learn upon arrival that they had given our reserved crib to other guests with kids that had showed up last minute the night before. They said that they offer cribs "upon availability". Well, in my view, if something is reserved, it shouldn't be considered "available". If I reserve a room, are you going to offer it to another walk-in as long as they arrive earlier then me? I sure hope not. My family has been quite loyal to this hotel over the past years and we only hoped our preference and loyalty would've been met with some commitment to what was promised to us. Our whole goal was to rest and we didn't manage to do it so well with our toddler kicking us on the middle of the bed. If they had told us in advance we couldn't have a crib, we would've gone elsewhere.

Dear Carolina, Thank you for openly talk about your experience. The hotel is sorry that your experience didn't meet your expectations and will contact you directly to better understand what happened. Best regards, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Well located, confortable but expensive an with a terrible check-in/out process

Anonymous Business - 28/08/2020 Confirmed reviews ALL

The room was new, clean and quite confortable. What bothered me in this stay was the check-in / check-out process, which is too bureaucratic and inneficient these days. An on-line check-in and quick check-out would solve the problem.

Pedro, Obrigado por ter reservado um momento para dar o seu feedback. Com efeito, o processo de check-in teve acréscimo de etapas devido à situação do COVID-19, o que pode torná-lo mais demorado. De qualquer modo, a equipe pode se esforçar para melhorar a pré-chegada, como mencionou. Suas observações foram transmitidas ao Gerente de Recepção para que tome ação. Uma vez mais, obrigado por sua contribuição. E até a próxima visita. Cordialmente, Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Amazing Expereince

Anonymous Families - 24/08/2020 Confirmed reviews ALL

The hotel took great care if us. They made an extra effort to take care of my daughter who was sooo happy after she found the little surprises they had left for her in the room. The room and breakfast was great! Wish we could have stayed longer. Special thanks to the Welcome Desk and Reservations team for making this a great experience

Lidia, Reservations and Welcome Desk teams are happy to know that you enjoyed an amazing experience. Thank you very much for sharing your it. Pullman hopes to see you again soon! Stay safe. Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

Excellent Stay and Option!!!

Miguel D. Business - 16/08/2020 Confirmed reviews ALL

The Staff is amazing!!! The Team is very helpful and friendly, as you might expect in a 5 stars Hotel. The food is excellent and offers a secure parking area. The front desk is open 24 hours.

Sr. D., Muito obrigado por mais um feedback. É sempre importante atualizar o balanço da relação com nosso por todos querido morador. Foi um prazer proporcioná-lo o happy hour recentemente. E a equipe já espera o próximo evento. Até logo! Guilherme Conigiero Experiência do Cliente | Customer Experience Pullman São Paulo Guarulhos Airport

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