Mercure Santiago Centro

Mercure Santiago Centro

Customer review rating (ALL Rating) 4.3/5 549 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Terrace with bar and panoramic view of the city.

  • In the center of Santiago. Close to Santa Lucia Hill, the metro and public transport.

  • Convention center for social and corporate events of up to 300 people

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

  • Estación Central:  O'higgins 3170 Estación Central

  • METRO SANTIAGO:  Linea 1 Santa Lucia

  • By plane

    ARTURO-MERINO-BENÍTEZ AIRPORT At 18km / 11 miles

  • By train

    ESTACION CENTRAL At 4.91km / 3.05 miles

GPS:-33.442807, -70.645634

Companies

  • BANCO CHILE 0.5 km / 0.31 mi
  • BANCO ESTADO 0.6 km / 0.37 mi
  • BANCO SANTANDER 0.3 km / 0.19 mi
  • BCI SEGUROS 0.5 km / 0.31 mi
  • CMPC 0.4 km / 0.25 mi
  • COOPEUCH 0.7 km / 0.43 mi
  • COPEC 0.4 km / 0.25 mi
  • ENERSIS 0 km / 0 mi
  • ENTEL 0.4 km / 0.25 mi
  • METLIFE 0.3 km / 0.19 mi
  • METRO 0.6 km / 0.37 mi
  • MOVISTAR 0.7 km / 0.43 mi
  • UNIV SILVA HENRIQU 0.6 km / 0.37 mi
  • UNIVER CATOLICA 0.4 km / 0.25 mi
  • UNIVER DE CHILE 0.4 km / 0.25 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

AMARANTO

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

Your meetings and events

The hotel offers practical and versatile spaces, with an infrastructure especially suited to functions. You only need to focus on the content of your meeting, as we will take care of the rest. The hotel offers a business center with work areas that are fully equipped with fax machines, copiers, computers, printers, scanners and broadband Internet.

Room descriptions and layouts

16 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

Our guest reviews

Our guest reviews for
Mercure Santiago Centro

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  549 reviews

TripAdvisor Rating  4.0/5  1,383 reviews

Good stay

Customer review rating 4.5/5

Enrique B. Business - Confirmed reviews ALL

We overall had a good experience with our stay at the Mercure. The staff was excellent with in particular Geraldine who began her employment at the Mercure the day of our arrival 4th of April. Her attention to detail and her hospitability towards the guest was of the highest professional standard I have seen in a long time. You have an exceptional employee in Geraldine. My only complaint is the the room key reader in the elevators is not functioning properly. This caused us to continue to have cards reprogramed and causing frustrations when going up to the rooms. The key card reader in the elevator needs to be replaced.

Dear Enrique, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Allow to apologize for the inconveniences with the key, we will continue working to improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Ramón Silva Subgerente

Good Hotel, but dangerous neighborhood!!

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel was clean, with good service, etc. But we would not come back due to the fact that it is in an extremely dangerous neighborhood. Our friend from Santiago insisted on driving us right up to the door.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juan Ramón Silva Subgerente

Nice Stay & Front Desk

Customer review rating 5.0/5

Richard Z. Friends - Confirmed reviews ALL

The front desk gentleman was extremely helpful and excellent. Sadly I didn't write down his name but he was a very distinguished-looking man with graying hair who spoke excellent English. He went out of his way to help us. We stayed the night of March 19.

Dear Richard , We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Ramón Silva Subgerente

Nice place

Customer review rating 5.0/5

Paula E. Couples - Confirmed reviews ALL

Good hotel, well located

Dear Paula , We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Ramón Silva Subgerente

fine

Customer review rating 4.0/5

Helen L. Couples - Confirmed reviews ALL

excellent location, good sized and comfortable room. everything working fine.

Dear Helen, Thank you for taking the time to share your feedback. Your opinion is important for us, we will continue working on improving our service. We hope to welcome you back to our hotel very soon! Sincerely, Juan Ramón Silva Subgerente

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Great hotel, comfortable & clean; great patio & pool area

Dear Magen R., We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Ramón Silva Subgerente

Good Rooms and Desirable Location

Customer review rating 3.5/5

J. W. Solo - Confirmed reviews ALL

I found my room comfortable, clean, reasonable appointed for the cost and well maintainted by staff. The restaurant menu and the willing of the wait staff to accomodate a customer all were VERY disappointing. While would likely recommend your establishment on the basis of room quality; any such recommendation would be tempured by the issue of the food service.

Dear J. W., Thank you for taking the time to share your feedback. While I wish you had a better experience in our restaurant, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Juan Ramón Silva Subgerente

Customer review rating 3.5/5

Sam Couples - Confirmed reviews ALL

Thank you for allocating us a higher floor with nice city view.

Dear Shun Hung Samford W., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for these inconveniences. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Subgerente

Fine lodging

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The location is convenient and we slept well. The only problems we encountered were a noticeably unclean toilet and shower.

Dear Kathryn W., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Subgerente

Good facilities, poor staff

Customer review rating 2.5/5

Fabio Couples - Confirmed reviews ALL

Location is good but not very safe. Facilities are great. Staff is not helpful and grumpy

Estimado Sr. Fabio, Buenas tardes! Junto con saludar, le agradezco por haber respondido nuestra encuesta de satisfacción y compartido un poco de su experiencia con nosotros. Le comento que tuvimos un problema técnico en nuestra herramienta de gestión, lo que nos imposibilitó en responder su comentario prontamente. Ahora que ya tenemos todo solucionado, haremos seguimiento a los comentarios que han publicado, con el objetivo de mejorar la calidad de nuestros servicios. Agradeciéndole una vez más por su atención y espero que podamos volver a verlo en una próxima oportunidad. Que tenga una excelente semana! Cordialmente, Carla

Exceptional caring by hotel staff.

Customer review rating 5.0/5

Jeff R. Solo - Confirmed reviews ALL

I stayed at the hotel during the election celebration that took place in Santiago on Election Day. I never felt safer and certainly owe the manager of the hotel my debt of gratitude for his outstanding caring for not just the clients staying at the hotel, but also the staff that were on site during this difficult time.

Estimado Sr. Jeff, Buenas tardes! Junto con saludar, le agradezco por habernos calificado y compartido un poco de su experiencia con nosotros. Le comento que tuvimos un problema técnico en nuestra herramienta de gestión, lo que nos imposibilitó en responder su comentario prontamente. Ahora que ya tenemos todo solucionado, haremos seguimiento a los comentarios que han publicado con el objetivo de mejorar la calidad de nuestros servicios. Agradeciéndole una vez más por su atención y espero que podamos volver a verla en una próxima oportunidad. Que tenga una excelente semana! Cordialmente, Equipo Mercure Santiago Centro.

Oasis in hectic Santiago Downtown area

Customer review rating 4.5/5

Thomas R. Families - Confirmed reviews ALL

Coming from a long flight we were happy to be checked in rapidly and by friendly persons at the reception. We enjoyed being at a silent place directly in downtown Santiago. We had nice views from the room. It was easy to arrange in room dinner and breakfast since we were still in quarantine at the beginning. Overall a good experience including the upgrade of one of our rooms.

Dear Thomas R., We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Subgerente

Ask something without hesitation

TripAdvisor rating 4.0/5

AKIRA W Business - TripAdvisor review

I stayed for one week, they will not fill minibar, beer, coffee and spoon also. When I ask them to bring them, they will fill immediately. And I asked them to borrow electronic kettle, they also bring immediately. Ask something without hesitation, they will do everything you want.

Dear Mr. Akira W, Greetings from Santiago! Thank you for taking the time to share your experience with us. Please, allow me to express my sincerely apology for the inconvenience with the minibar. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Disappointed with hotel.

TripAdvisor rating 2.0/5

lucianosap Families - TripAdvisor review

the hotel in question has disappointed my whole family, no deposition of room hygiene items, breakfast disorganization requested, leisure area under renovation and the choice of hotel was seen in the photos and lack of maintenance.

Dear lucianosap, Greetings from Santiago! Thank you for taking the time to tell us about your experience. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. Your comments were shared with our Housekeeper and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I would like to comment that some improvement actions are being taken at the hotel and the leisure area is one of them. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Pleased

TripAdvisor rating 3.0/5

leoggsf Families - TripAdvisor review

Common service, nothing special. Rooms with very small double beds. Room cleaning did not occur and the amount of towels were not according to the amount of guests. Breakfast with few options, and ends too early does not allow it to be late.

Dear leoggsf! Greetings from Santiago! Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconveniences mentioned. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

My stay at Mercure Santiagp

TripAdvisor rating 5.0/5

Companion53510196128 Business - TripAdvisor review

Overall an excellent stay; in Breakfast, there could be one veg option atleast; my breakfast everyday was a cup of cereals, 2 slices of bread, some fruits and some juice; as I was a complete vegetarian, i had to stay away from the 3 main breakfast dishes which had egg as well

Dear Companion53510196128, Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience at the breakfast service did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that we can always meet special requirements when you let us know in advance. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Very good service from the reception, hotel features as described.

TripAdvisor rating 5.0/5

Seaside10144113631 Business - TripAdvisor review

Despite the traffic noise from the mainstreet at night we had a very comfortable stay. Especially the staff at the reception was very friendly and helpful. The hotel offered a good breakfast and all common features that are needed to feel comfortable for a trip to Santiago. It is located in the center with many hotspots nearby.

Dear Seaside10144113631, We very much appreciate your comments regarding your stay at MERCURE SANTIAGO CENTRO. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Have an excellent week! Sincerely, Carla.

My preferred stay in Santiago

TripAdvisor rating 5.0/5

passarellicarlos Business - TripAdvisor review

Every time I travel to Santiago, I stay at Mercure. Staff are always ready to assist you, warmly: the people at the reception desk, the room keeper (great Aurora) and the servants at the breakfast, everybody greets you with a big :-) on their faces. The restaurant is also nice and the hotel offers cab services at fair prices.

Dear passarellicarlos, Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla.

Excellent

TripAdvisor rating 4.0/5

rosepeguin Couples - TripAdvisor review

We were very well received, all staff very attentive. Mercure quality.IIt was wedding anniversary and they left a champagne and pastry in our room, and the other day my husband's birthday left water and a slice of cake, we were very happy. Thank you

Dear We very much appreciate your comments regarding your stay at MERCURE SANTIAGO CENTRO. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla

A nice and friendly hotel within walking distance to the centre of town

TripAdvisor rating 4.0/5

stephensQ7612CZ Couples - TripAdvisor review

We stayed in this hotel twice during our last trip to South America. We like the hotel as it is within walking distance to the old centre of town and opposite the national library. The staff at the reception was friendly and helpful.

Dear Stephen S, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

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