WIFI/Internet Access- Terrace with bar and panoramic view of the city.
- In the center of Santiago. Close to Santa Lucia Hill, the metro and public transport.
- Convention center for social and corporate events of up to 300 people
- Advantage 4
Services in the hotel and nearby
Services and practical information
Paying-
Online check-in
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key -
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
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Parking
- Private indoor parking
- Private outdoor parking
- Private enclosed outdoor parking
- Public outdoor parking (Paying)
- Public indoor parking (Paying)
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Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
- Pets allowed
- 100% non-smoking hotel
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Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
- ARTURO-MERINO-BENÍTEZ AIRPORT
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Languages spoken at the hotel
- English
- Spanish
- Reception open 24 hours a day
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Early check-in/Late check-out
- Early check in from 8am (Paying)
- LATE CHECK-OUT UP TO 6PM (Paying)
- Dry cleaning / Ironing
Hotel location
Avda Lib Bernardo O'Higgins,632
Santiago Centro
8330066
santiago
chile
- Estación Central : O'higgins 3170, Estación Central
- METRO SANTIAGO : Linea 1, Santa Lucia
- ARTURO-MERINO-BENÍTEZ AIRPORT At 18km / 11.18 miles - Shuttle paying
- ESTACION CENTRAL At 4.91km / 3.05 miles
GPS : -33.442807, -70.645634
Companies and event centres nearby
Company
Your meetings and events
The hotel offers practical and versatile spaces, with an infrastructure especially suited to functions. You only need to focus on the content of your meeting, as we will take care of the rest.The hotel offers a business center with work areas that are fully equipped with fax machines, copiers, computers, printers, scanners and broadband Internet.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| SANTA LUCIA I | 11 m2 | 2 m | 0 | 0 | 6 | 0 | 0 |
| SANTIAGO I | 11 m2 | 2 m | 0 | 0 | 10 | 0 | 0 |
| SANTIAGO II | 11 m2 | 2 m | 0 | 0 | 10 | 0 | 0 |
| SANTIAGO III | 11 m2 | 2 m | 0 | 0 | 10 | 0 | 0 |
| SANTA LUCIA II | 14 m2 | 2 m | 0 | 0 | 10 | 0 | 0 |
| SANTIAGO IV | 20 m2 | 2 m | 0 | 0 | 10 | 0 | 0 |
| SANTA LUCIA III | 21 m2 | 2 m | 0 | 0 | 10 | 0 | 0 |
| SANTIAGO V | 25 m2 | 2 m | 0 | 0 | 10 | 0 | 0 |
| ANDES I | 33 m2 | 5 m | 30 | 15 | 20 | 18 | 0 |
| ANDES II | 33 m2 | 5 m | 30 | 15 | 20 | 18 | 0 |
| ACONCAGUA III | 57 m2 | 3 m | 50 | 21 | 25 | 30 | 0 |
| ANDES III | 99 m2 | 5 m | 100 | 30 | 40 | 70 | 50 |
| ACONCAGUA II | 127 m2 | 3 m | 150 | 40 | 50 | 80 | 0 |
| ACONCAGUA I | 128 m2 | 3 m | 150 | 40 | 50 | 80 | 60 |
| GRAN ANDES | 165 m2 | 5 m | 180 | 50 | 60 | 120 | 100 |
| GRAN ACONCAGUA | 255 m2 | 3 m | 300 | 70 | 80 | 160 | 120 |
Our rooms
Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.
Standard Room - 2 double beds
Superior room with two double beds, 32" TV, minibar, Cafe Express, and complimentary bottle of water. Bathroom with shower, hairdryer, safe, and free WIFI.
Standard Room - Queen Size Bed
Rooms with Queen Size bed, 32'' cable TV, complimentary WiFi, minibar, bathroom with shower, hairdryer, individually controlled air conditioning and heating and laptop safe.
Superior Room - 2 double beds - Panoramic view
Superior room, king bed, 32" TV, minibar, complimentary espresso and bottle of water. Bathroom with shower, hairdryer, safe, and free Wi-Fi.
Superior Room - Queen Size Bed
Superior room with city view, Queen bed, 32" TV, minibar, complimentary espresso and bottle of water. Bathroom with shower, hairdryer, safe, free Wi-Fi.
Junior Suite - Queen Size Bed and Sofa Bed
Suite view Cerro Santa Lucia & National Library Monument, queen bed & room with sofa bed, desk, dining room, 42" Smart TV, minibar, Express Coffee & free bot. water. Bathroom/shower, hairdryer, free WiFi.
Executive Room - Queen size bed
Executive room with city view, Queen size bed, 32" TV, minibar, complimentary espresso and bottle of water. Bathroom with shower, hairdryer, safe, free Wi-Fi.
Executive room - 2 double beds
Executive room with city view, 2 double beds, 32" TV, minibar, complimentary espresso and bottle of water. Bathroom with shower, hairdryer, safe, free Wi-Fi.
- 142 rooms
- 100% non-smoking hotel
- 1 rooms for people with reduced mobility
- Baby bed
Our restaurants and bars
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The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage
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An ideal environment for business meetings, enjoying happy hours and other entertainment. The bar offers live or background music for the best way to relax.
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Located on the terrace, with pleasant background music, panoramic views of the city center and a special menu of drinks and finger food.
Certificate of excellence 2019
Dear Mr. Akira W, Greetings from Santiago! Thank you for taking the time to share your experience with us. Please, allow me to express my sincerely apology for the inconvenience with the minibar. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.
Dear Peter E., Greeting from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear Marco P., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Our hotel has most of the renovated apartments. Only three floors are pending renovation, however we are working preventive in these apartments as long as these floors do not enter the program. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear Theodora V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear Mr. Anderson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear Lisa T., Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, allow me to express my sincerest apologies for the inconvenience with the key. Your comments were shared with our Front Desk Manager, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Estiamado Sr. Guillermo Alfonso, Un gusto saludarlo! Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Carla Bortoletto Enc. Procesos de Calidad
Dear Robyn Mary C., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear Susana G., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We are a team very concerned about the satisfaction of our guests and our main objective is to provide a quality service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear Clive Stewart B., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear Nikolaos, Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for all inconveniences mentioned. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that your comments were shared with our Managers Team and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear Emilie G., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for all of inconveniences mentioned. I would like to clarify that the construction noise comes from the neighboring building and unfortunately is damaging the experience of our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Olá Sr. Eduardo, Bom dia! Gostaria de lhe agradecer por ter participado da nossa pesquisa de satisfacao e compartilhado um pouco da sua experiencia conosco. Também sou brasileira por isso, peco licenca para responder seus comentarios em portugues. Somos muito preocupados pela satisfacao dos nossos hospedes e atentos aos comentarios que nos entregam, pois queremos que todos possam viver experiencias possivas e levar boas lembrancas do nosso hotel. Recentemente fizemos algumas alteracoes no buffet do café da manha, por isso é importante que nos comente quais detalhes, em sua opiniao, poderiam melhorar ou em caso de que tenha sentido falta de algum produto. Quanto a atencao da nossa equipe, peco sinceras desculpas caso tenham faltado com cordialidade durante seu período de hospedagem. Nossa equipe de Chefias já recebeu seu feedback e estarao atentos ao momento de acompanhar suas equipes. Sr. Eduardo, agradeco pela gentileza e confianca de ter compartilhado esse assunto conosco. Esse tipo de retroalimentacao é a melhor forma que temos para melhorar a qualidade dos nossos servicos. Espero que possamos entregar-lhe uma melhor atencao em sua proxima estada. Este é meu contato direto, fique a vontade em me mandar alguma mensagem, caso necesite apoio para reservas futuras. Tenha um ótim dia! Atenciosamente, Carla Bortoletto Enc. Procesos de Calidad
Dear Mr. R., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear Wendy L., Greetings from Santiago Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that our hotel has most of the renovated apartments. Only three floors are pending renovation, however we are working preventive in these apartments as long as these floors do not enter the program. About the quality of clean, please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear Sebastien G., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience at restaurant did not meet your expectations, please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear Severine L., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for these inconveniences. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear Simone G., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience with the early check in and elevator. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Dear lucianosap, Greetings from Santiago! Thank you for taking the time to tell us about your experience. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. Your comments were shared with our Housekeeper and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I would like to comment that some improvement actions are being taken at the hotel and the leisure area is one of them. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla
Dear Mrs. Liliam, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate
