Mercure Santiago Centro

Customer review rating 4.2/5 6,122 reviews
Mercure Santiago Centro
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Hotel extras

  • Terrace with bar and panoramic view of the city.

  • In the center of Santiago. Close to Santa Lucia Hill, the metro and public transport.

  • Convention center for social and corporate events of up to 300 people

  • Advantage 4

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • ARTURO-MERINO-BENÍTEZ AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Snow Skiing (Nearby)
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632
Santiago Centro
8330066
santiago
chile

Tel: +56225956622

Fax: (+56)2/25956600

Contact email

Check-in from 14h00

Check out up to 12h00

  • Estación Central :  O'higgins 3170 Estación Central

  • METRO SANTIAGO :  Linea 1 Santa Lucia

  • By plane

    ARTURO-MERINO-BENÍTEZ AIRPORT At 18km / 11.18 miles - Shuttle paying

  • By train

    ESTACION CENTRAL At 4.91km / 3.05 miles

GPS :-33.442807, -70.645634

Your meetings and events

The hotel offers practical and versatile spaces, with an infrastructure especially suited to functions. You only need to focus on the content of your meeting, as we will take care of the rest.The hotel offers a business center with work areas that are fully equipped with fax machines, copiers, computers, printers, scanners and broadband Internet.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Video camera

  • Audio and video equipment

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

Go back to tab

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

Accessible room

Standard Room - 2 double beds

  • Max. number of persons: 4
  • Area: From 27m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
Accessible room

Standard Room - Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
Accessible room

Superior Room - 2 double beds

  • Max. number of persons: 4
  • Area: From 27m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
Accessible room

Superior Room - Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
Accessible room

Executive Room - Queen size bed

  • Max. number of persons: 3
  • Area: From 27m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Accessible room

Executive room - 2 double beds

  • Max. number of persons: 4
  • Area: From 27m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
Accessible room

Junior Suite - Queen Size Bed and Sofa Bed

  • Max. number of persons: 3
  • Area: From 54m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

AMARANTO

Type of cuisine: International

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

Lunch

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COBRE

Photo non contractuelle / Strictly non binding

An ideal environment for business meetings, enjoying happy hours and other entertainment. The bar offers live or background music for the best way to relax.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NIMBUS

Photo non contractuelle / Strictly non binding

Located on the terrace, with pleasant background music, panoramic views of the city center and a special menu of drinks and finger food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Santiago Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,122 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,370 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Ask something without hesitation

TripAdvisor rating 4.0/5

AKIRA W Business - 28/10/2019 TripAdvisor review

I stayed for one week, they will not fill minibar, beer, coffee and spoon also. When I ask them to bring them, they will fill immediately. And I asked them to borrow electronic kettle, they also bring immediately. Ask something without hesitation, they will do everything you want.

Dear Mr. Akira W, Greetings from Santiago! Thank you for taking the time to share your experience with us. Please, allow me to express my sincerely apology for the inconvenience with the minibar. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Good stay.

Customer review rating 4.2/5

Peter E. Couples - 21/10/2019 Confirmed reviews ALL

Our stay was good. The accommodation , breakfast and staff were great.

Dear Peter E., Greeting from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

OK location, dated rooms

Customer review rating 4.2/5

Marco Solo - 18/10/2019 Confirmed reviews ALL

Location is good but rooms veruy dated falling apart.

Dear Marco P., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Our hotel has most of the renovated apartments. Only three floors are pending renovation, however we are working preventive in these apartments as long as these floors do not enter the program. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Nice hotel with Good service in Good location.

Customer review rating 4.2/5

Thea Couples - 16/10/2019 Confirmed reviews ALL

Good hotel with Good service. Rooms very clean and comfortable. Value for the price.

Dear Theodora V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Comfortable and good located

Customer review rating 4.2/5

Anderson Business - 14/10/2019 Confirmed reviews ALL

I do recommend the hotel to anyone who will travel to Chile in business duty.

Dear Mr. Anderson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

very unorganised service

Customer review rating 4.2/5

Anonymous Couples - 14/10/2019 Confirmed reviews ALL

the key cards didn't work in the lifts and in the rooms

Dear Lisa T., Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, allow me to express my sincerest apologies for the inconvenience with the key. Your comments were shared with our Front Desk Manager, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Customer review rating 4.2/5

Anonymous Business - 12/10/2019 Confirmed reviews ALL

Satisfactoria

Estiamado Sr. Guillermo Alfonso, Un gusto saludarlo! Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Very comfortable, spacious room with great bed and pillows. Great for our 1 night stopover

Customer review rating 4.2/5

Aussie V. Couples - 06/10/2019 Confirmed reviews ALL

Very comfortable room, extremely clean, great bed and pillows. Service very good especially as we don't speak Spanish. Restaurant and drinks very reasonable. Excellent help from the front desk when ordering a taxi. Whole hotel has a professional feel to it. Only there for 1 night as a stopover but it was nice to get a good nights sleep in this quiet room

Dear Robyn Mary C., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Mixed

Customer review rating 4.2/5

Susana G. Business - 06/10/2019 Confirmed reviews ALL

The check in was awful, the check in person was not helpful and did not show any interest in solving my problem

Dear Susana G., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We are a team very concerned about the satisfaction of our guests and our main objective is to provide a quality service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Excellent CBD hotel, Friendly and very helpful staff.

Customer review rating 4.2/5

Clive B. Couples - 04/10/2019 Confirmed reviews ALL

No complaints whatsoever. Room was very satisfactory, clean and every item in the room functioned as required and a comfortable bed. The restaurant served excellent meals and was always set up appropriately with staff ever vigilant of customer needs.

Dear Clive Stewart B., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

could be better

Customer review rating 4.2/5

Nikos T. Business - 30/09/2019 Confirmed reviews ALL

in the morning, i left at 09:00 leaving the "please make up my room" on the door; i returned at 15:15 and the room wasn't made up yet. i had to wait for half an hour more. I went to the restaurant, the service was slow. i charged my room, and after half an hour later the manager found me and asked me to pay since "the system was off". Later, i was looking for a bar tender to get me a drink on the roof bar but nobody was there. Again, i was told to pay and not to charge my room. The room was nice, the front desk were very polite and friendly, but the overall experience was low.

Dear Nikolaos, Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for all inconveniences mentioned. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that your comments were shared with our Managers Team and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Dissapointed!

Customer review rating 4.2/5

Emilie Business - 30/09/2019 Confirmed reviews ALL

Personal not really nice, room not luminous with a very bad soundproof, swimmingpool closed.... During my stay there were remodeling works upstairs my room at 3 am-4am !!! Impossible to sleep during 1 hour...

Dear Emilie G., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for all of inconveniences mentioned. I would like to clarify that the construction noise comes from the neighboring building and unfortunately is damaging the experience of our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Service could be better

Customer review rating 4.2/5

Eduardo E. Couples - 24/09/2019 Confirmed reviews ALL

I stayed in this hotel 2 times , in my first time was very good ( Business ). But This time ( Leisure ) it was no so good. Breakfast need to improve and service ( people ) need to be more attention with guest, more friendly. Housekeepers service was good and front desk excellent.

Olá Sr. Eduardo, Bom dia! Gostaria de lhe agradecer por ter participado da nossa pesquisa de satisfacao e compartilhado um pouco da sua experiencia conosco. Também sou brasileira por isso, peco licenca para responder seus comentarios em portugues. Somos muito preocupados pela satisfacao dos nossos hospedes e atentos aos comentarios que nos entregam, pois queremos que todos possam viver experiencias possivas e levar boas lembrancas do nosso hotel. Recentemente fizemos algumas alteracoes no buffet do café da manha, por isso é importante que nos comente quais detalhes, em sua opiniao, poderiam melhorar ou em caso de que tenha sentido falta de algum produto. Quanto a atencao da nossa equipe, peco sinceras desculpas caso tenham faltado com cordialidade durante seu período de hospedagem. Nossa equipe de Chefias já recebeu seu feedback e estarao atentos ao momento de acompanhar suas equipes. Sr. Eduardo, agradeco pela gentileza e confianca de ter compartilhado esse assunto conosco. Esse tipo de retroalimentacao é a melhor forma que temos para melhorar a qualidade dos nossos servicos. Espero que possamos entregar-lhe uma melhor atencao em sua proxima estada. Este é meu contato direto, fique a vontade em me mandar alguma mensagem, caso necesite apoio para reservas futuras. Tenha um ótim dia! Atenciosamente, Carla Bortoletto Enc. Procesos de Calidad

Excellent hotel in great location

Customer review rating 4.2/5

Jo R. Couples - 19/09/2019 Confirmed reviews ALL

We had a fabulous stay at this hotel in Santiago. The reception desk are awesome, they cannot do enough to help you. We used their services on many occasions to confirm pick ups for tours and the airport. The breakfast is great, a wide selection of items to choose from.

Dear Mr. R., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Hotel in need of repairs

Customer review rating 4.2/5

Anonymous Couples - 10/09/2019 Confirmed reviews ALL

Room and cleanliness much needed. The floors inside the room needs a good mopping and the carpets in the hallway a good vacuum. Bathroom needs to be renovated. Water damage on the wall, leaky toilet and sometimes didn’t flush.

Dear Wendy L., Greetings from Santiago Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that our hotel has most of the renovated apartments. Only three floors are pending renovation, however we are working preventive in these apartments as long as these floors do not enter the program. About the quality of clean, please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Nice People

Customer review rating 4.2/5

Sebasg Business - 02/09/2019 Confirmed reviews ALL

Staff was very friendly and helpful. Rooms were spacious and kept clean. Restaurant was a bit disappointing.

Dear Sebastien G., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience at restaurant did not meet your expectations, please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Good

Customer review rating 4.2/5

Sev Couples - 12/08/2019 Confirmed reviews ALL

Very good location but we were woken up by a false alarm at 4:00 in the morning.

Dear Severine L., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for these inconveniences. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Customer review rating 4.2/5

Anonymous Business - 11/08/2019 Confirmed reviews ALL

Impossible to have early check in even if I asked in advance. On the day I left the elevator was not working. Nice room, clean and comfortable.

Dear Simone G., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience with the early check in and elevator. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Disappointed with hotel.

TripAdvisor rating 4.0/5

lucianosap Family - 04/08/2019 TripAdvisor review

the hotel in question has disappointed my whole family, no deposition of room hygiene items, breakfast disorganization requested, leisure area under renovation and the choice of hotel was seen in the photos and lack of maintenance.

Dear lucianosap, Greetings from Santiago! Thank you for taking the time to tell us about your experience. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. Your comments were shared with our Housekeeper and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I would like to comment that some improvement actions are being taken at the hotel and the leisure area is one of them. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Nice stay!

Customer review rating 4.2/5

Liliam K. Families - 22/07/2019 Confirmed reviews ALL

Very comfortable.

Dear Mrs. Liliam, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad
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