Mercure Santiago Centro

Customer review rating (ALL Rating) 4.2/5 6,372 reviews

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Mercure Santiago Centro
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+ 19 Services

Hotel extras

  • Terrace with bar and panoramic view of the city.

  • In the center of Santiago. Close to Santa Lucia Hill, the metro and public transport.

  • Convention center for social and corporate events of up to 300 people

  • Advantage 4

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632
Santiago Centro
8330066 santiago
chile

Tel: +56225956622

Fax: (+56)2/25956600

Check-in from 14h00

Check out up to 12h00

  • Estación Central:  O'higgins 3170 Estación Central

  • METRO SANTIAGO:  Linea 1 Santa Lucia

  • By plane

    ARTURO-MERINO-BENÍTEZ AIRPORT At 18km / 11.18 miles - Shuttle paying

  • By train

    ESTACION CENTRAL At 4.91km / 3.05 miles

GPS:-33.442807, -70.645634

Companies

  • BANCO CHILE 0.5 km / 0.31 mi
  • BANCO ESTADO 0.6 km / 0.37 mi
  • BANCO SANTANDER 0.3 km / 0.19 mi
  • BCI SEGUROS 0.5 km / 0.31 mi
  • CMPC 0.4 km / 0.25 mi
  • COOPEUCH 0.7 km / 0.43 mi
  • COPEC 0.4 km / 0.25 mi
  • ENERSIS 0.0 km / 0.0 mi
  • ENTEL 0.4 km / 0.25 mi
  • METLIFE 0.3 km / 0.19 mi
  • METRO 0.6 km / 0.37 mi
  • MOVISTAR 0.7 km / 0.43 mi
  • UNIV SILVA HENRIQU 0.6 km / 0.37 mi
  • UNIVER CATOLICA 0.4 km / 0.25 mi
  • UNIVER DE CHILE 0.4 km / 0.25 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AMARANTO

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

Your meetings and events

The hotel offers practical and versatile spaces, with an infrastructure especially suited to functions. You only need to focus on the content of your meeting, as we will take care of the rest.The hotel offers a business center with work areas that are fully equipped with fax machines, copiers, computers, printers, scanners and broadband Internet.

Room descriptions and layouts

16 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Video camera

  • Audio and video equipment

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

Our guest reviews for
Mercure Santiago Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,372 reviews

TripAdvisor Rating 4.0/5

1,373 reviews

Not great

Customer review rating 1.5/5

N Solo - 17/11/2021 Confirmed reviews ALL

The room service food was abhorrent - I ordered a salad and the avocado in it was obviously brown and old. The pasta dish was disgusting. The room hadn’t been thoroughly cleaned and the window handle was broken, so the street noise made it difficult to sleep.

Gusts smoking weed in the room

Customer review rating 2.0/5

Denilson Business - 13/11/2021 Confirmed reviews ALL

Good experience with staffs, good location, nice breakfast. Only issue that I had was that for 2 nights I had to call reception because guests were smoking weed in the room besides mine. Impossible to sleep with smells and smoke entering my room. First time I've ever seen this on a Hotel. I was shocked. Seems that it does note have smoke detector. I called reception and the only thing they did was throw some good air spray in the hallway. Unbelievable.

Estancia agradable

Customer review rating 5.0/5

Danitza Couples - 18/03/2021 Confirmed reviews ALL

Totalmente satisfactorio

Estimada Sra. Danitza, Un gusto saludarla! Gracias por tomarse el tiempo en compartir su opinión con nosotros. Me alegro mucho en saber que haya quedado conforme con los servicios y atención brindados por el hotel. Espero que pueda seguir su viaje con tranquilidad y que podamos pronto volver a verla. Que tenga un excelente día! Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Ask something without hesitation

TripAdvisor rating 4.0/5

AKIRA W Business - 28/10/2019 TripAdvisor review

I stayed for one week, they will not fill minibar, beer, coffee and spoon also. When I ask them to bring them, they will fill immediately. And I asked them to borrow electronic kettle, they also bring immediately. Ask something without hesitation, they will do everything you want.

Dear Mr. Akira W, Greetings from Santiago! Thank you for taking the time to share your experience with us. Please, allow me to express my sincerely apology for the inconvenience with the minibar. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Good stay.

Customer review rating 4.5/5

Peter E. Couples - 21/10/2019 Confirmed reviews ALL

Our stay was good. The accommodation , breakfast and staff were great.

Dear Peter E., Greeting from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

OK location, dated rooms

Customer review rating 3.0/5

Marco Solo - 18/10/2019 Confirmed reviews ALL

Location is good but rooms veruy dated falling apart.

Dear Marco P., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Our hotel has most of the renovated apartments. Only three floors are pending renovation, however we are working preventive in these apartments as long as these floors do not enter the program. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Nice hotel with Good service in Good location.

Customer review rating 5.0/5

Thea Couples - 16/10/2019 Confirmed reviews ALL

Good hotel with Good service. Rooms very clean and comfortable. Value for the price.

Dear Theodora V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Comfortable and good located

Customer review rating 4.0/5

Anderson Business - 14/10/2019 Confirmed reviews ALL

I do recommend the hotel to anyone who will travel to Chile in business duty.

Dear Mr. Anderson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

very unorganised service

Customer review rating 3.0/5

Anonymous Couples - 14/10/2019 Confirmed reviews ALL

the key cards didn't work in the lifts and in the rooms

Dear Lisa T., Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, allow me to express my sincerest apologies for the inconvenience with the key. Your comments were shared with our Front Desk Manager, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Customer review rating 4.0/5

Anonymous Business - 12/10/2019 Confirmed reviews ALL

Satisfactoria

Estiamado Sr. Guillermo Alfonso, Un gusto saludarlo! Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Disappointed with hotel.

TripAdvisor rating 2.0/5

lucianosap Family - 04/08/2019 TripAdvisor review

the hotel in question has disappointed my whole family, no deposition of room hygiene items, breakfast disorganization requested, leisure area under renovation and the choice of hotel was seen in the photos and lack of maintenance.

Dear lucianosap, Greetings from Santiago! Thank you for taking the time to tell us about your experience. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. Your comments were shared with our Housekeeper and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I would like to comment that some improvement actions are being taken at the hotel and the leisure area is one of them. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Pleased

TripAdvisor rating 3.0/5

leoggsf Family - 08/07/2019 TripAdvisor review

Common service, nothing special. Rooms with very small double beds. Room cleaning did not occur and the amount of towels were not according to the amount of guests. Breakfast with few options, and ends too early does not allow it to be late.

Dear leoggsf! Greetings from Santiago! Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconveniences mentioned. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

My stay at Mercure Santiagp

TripAdvisor rating 5.0/5

Companion53510196128 Business - 01/07/2019 TripAdvisor review

Overall an excellent stay; in Breakfast, there could be one veg option atleast; my breakfast everyday was a cup of cereals, 2 slices of bread, some fruits and some juice; as I was a complete vegetarian, i had to stay away from the 3 main breakfast dishes which had egg as well

Dear Companion53510196128, Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience at the breakfast service did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that we can always meet special requirements when you let us know in advance. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Very good service from the reception, hotel features as described.

TripAdvisor rating 5.0/5

Seaside10144113631 Business - 19/05/2019 TripAdvisor review

Despite the traffic noise from the mainstreet at night we had a very comfortable stay. Especially the staff at the reception was very friendly and helpful. The hotel offered a good breakfast and all common features that are needed to feel comfortable for a trip to Santiago. It is located in the center with many hotspots nearby.

Dear Seaside10144113631, We very much appreciate your comments regarding your stay at MERCURE SANTIAGO CENTRO. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Have an excellent week! Sincerely, Carla.

My preferred stay in Santiago

TripAdvisor rating 5.0/5

passarellicarlos Business - 30/04/2019 TripAdvisor review

Every time I travel to Santiago, I stay at Mercure. Staff are always ready to assist you, warmly: the people at the reception desk, the room keeper (great Aurora) and the servants at the breakfast, everybody greets you with a big :-) on their faces. The restaurant is also nice and the hotel offers cab services at fair prices.

Dear passarellicarlos, Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla.

Excellent

TripAdvisor rating 4.0/5

rosepeguin Couples - 14/12/2018 TripAdvisor review

We were very well received, all staff very attentive. Mercure quality.IIt was wedding anniversary and they left a champagne and pastry in our room, and the other day my husband's birthday left water and a slice of cake, we were very happy. Thank you

Dear We very much appreciate your comments regarding your stay at MERCURE SANTIAGO CENTRO. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla

A nice and friendly hotel within walking distance to the centre of town

TripAdvisor rating 4.0/5

stephensQ7612CZ Couples - 24/11/2018 TripAdvisor review

We stayed in this hotel twice during our last trip to South America. We like the hotel as it is within walking distance to the old centre of town and opposite the national library. The staff at the reception was friendly and helpful.

Dear Stephen S, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

Good place from which to explore Santiago

TripAdvisor rating 4.0/5

philmolly Couples - 14/10/2018 TripAdvisor review

There did not seem many options for big brand hotels, but if that is how you want to stay in a large City then this hotel does the job. The staff all seem very young but they are competent and each try to make their own individual contribution. The lobby is attractive but just has a reception counter and seats. The restaurant (and breakfast) location on the 2nd floor is attractive and welcoming. The breakfast was reasonable without being a wow. On the otherhand the dinner menu was really good quality and fairly priced. The outdoor pool area and bar are a nice feature. The surrounding buildings have the effect of amplifying the traffic noise so it never seems quiet on the road facing side. Still, Santiago is a busy city and for us that was not a problem. The hotel has taxi arrangements with a company that proved reliable.

Dear philmolly, Greetings from Sanitago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla

Great Hotel

TripAdvisor rating 5.0/5

Jason B Business - 26/08/2018 TripAdvisor review

It it a great Hotel in a great spot - right . The staff there are great and they also have an awesome rooftop bar and pool with a view of a very busy part of Santiago. An easy walk to a lot of cool things to see around the city also. Will be staying there again in the future.

Dear Mr. Jason Bardell, Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla.

An Oasis

TripAdvisor rating 4.0/5

etsukamoto Family - 13/08/2018 TripAdvisor review

POSITIVE: Great hotel (room, restaurant, staff), following the Mercure's high standards.NEGATIVE: The location is very strategic (near subway, at the downtown), but this area didn't seem to be safe to walk around at late hours.

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