Mercure Santiago Centro

Mercure Santiago Centro

Customer review rating (ALL Rating) 4.3/5 805 reviews

See on a map

Hotel extras

  • Terrace with bar and panoramic view of the city.

  • In the center of Santiago. Close to Santa Lucia Hill, the metro and public transport.

  • Convention center for social and corporate events of up to 300 people

ALLSAFE approved hotel

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

GPS:-33.442807, -70.645634

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

AMARANTO

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

Your meetings and events

The hotel offers practical and versatile spaces, with an infrastructure especially suited to functions. You only need to focus on the content of your meeting, as we will take care of the rest. The hotel offers a business center with work areas that are fully equipped with fax machines, copiers, computers, printers, scanners and broadband Internet.

Room descriptions and layouts

16 

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  805 reviews

TripAdvisor Rating  4.0/5  1,403 reviews

Good experience

TripAdvisor rating 4.0/5

nemesis_divina85 Families - TripAdvisor review

Although the hotel is not located in the safest area of Santiago, we didn't have problems regarding our safety. The building is close to Cerro Santa Lucía, Palacio de la Moneda and there is a metro station right next to the hotel. Our room was very spacious, clean and comfortable. Breakfast had good options of fruits and breads and you can also find grab-and-go options at the lobby (in case you have an early tour, for example). And whenever we needed help from the staff, they were available.

Dear Nemesis; Thank you for choosing Mercure Santiago for you recent stay. We're glad that the experience was up to the expectation. In Accor we strive to provide an excelent customer service. We hope we'll see you coming back in the near future. Faithfully, Juan Ramon Silva - Subgerente

Misleading adverts for this hotel in a horrible area of Santiago

TripAdvisor rating 1.0/5

London_EnglandPaul Families - TripAdvisor review

I’ve stayed at Mercure branded hotels before and was expecting a good quality hotel. However, this hotel is far from what we expected. Firstly, The area this hotel is in, is the most run down depressed and dangerous feeling part of Santiago there is. There are steel doors on every shop window and door nearby. The front door to the hotel is locked every night at dusk and you have to wait for the staff to let you in. I never felt safe in this area and on the day we left one of the reception staff was attacked in the hotel. Secondly, this hotel advertises the fact it has a swimming pool (part of the reason why I picked this hotel). When we checked in we were told that the pool was closed and won’t be open again until their summer season starts in November! Yet the hotel is still advertised with a pool and are misleading their customers. The room we had was overlooking the pool which just added to the hurt we felt. The rooms are average but they don’t have USB chargers, a very powerful shower which had issues with cold water making it scoldingly hot! The room cleaner, everyday, failed to leave clean towels in the room. We had to call down and ask for towels every evening. The breakfast is an average continental breakfast but with scrambled eggs. There was no daily variety, just the same thing everyday. Overall, I would not recommend this hotel to people. They have misleading adverts and don’t inform you until check in that the swimming pool is closed. Also, the area the hotel is just horrible. Santiago is beautiful city and well worth a visit, just select a better hotel than this one.

Estimado London_EnglandPaul Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Santiago Centro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Juan Ramón Silva

Good

Customer review rating 5.0/5

Yessenia M. G. Business - Confirmed reviews ALL

Confortable

Dear Yessenia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Ramón Silva Subgerente

Good stay

Customer review rating 5.0/5

Rafael Couples - Confirmed reviews ALL

It was a great experience to stay at Mercure Hotel

Dear Rafael , We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Ramón Silva Subgerente

Nice hotel with some basic issues that can be solved

Customer review rating 3.0/5

Vaughn M. Couples - Confirmed reviews ALL

only 1 giest elevator working when we arrived and caused slowdowns and use between getting between floors. Had to use the service elevator.

Dear vaughn M., Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, especially regarding the elevador which was completely unexpected; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Ramón Silva Subgerente

In partnership with TripAdvisor

Other web-users rate our hotel

  • 513 reviews 6.8/10 Location
  • 710 reviews 6.9/10 Room
  • 786 reviews 7.4/10 Service
  • 32 reviews 7.3/10 WiFi
  • 332 reviews 6.4/10 Breakfast
  • 330 reviews 5.8/10 Cleanliness
  • 199 reviews 4.5/10 Value

Powered by Trustyou