Hotel - Mercure Santiago Centro
Mercure Hotel Mercure Hotel

Mercure Santiago Centro

4.0/5 1,371 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ARTURO-MERINO-BENÍTEZ AIRPORT
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Snow Skiing  (Nearby)

Catering

  • Breakfast included in the price
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 16 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BANCO CHILE0.5 km / 0.31 mi BANCO SANTANDER0.3 km / 0.19 mi CMPC0.4 km / 0.25 mi COPEC0.4 km / 0.25 mi ENTEL0.4 km / 0.25 mi METRO0.6 km / 0.37 mi UNIV SILVA HENRIQU0.6 km / 0.37 mi UNIVER DE CHILE0.4 km / 0.25 mi
BANCO ESTADO0.6 km / 0.37 mi BCI SEGUROS0.5 km / 0.31 mi COOPEUCH0.7 km / 0.43 mi ENERSIS0 km / 0 mi METLIFE0.3 km / 0.19 mi MOVISTAR0.7 km / 0.43 mi UNIVER CATOLICA0.4 km / 0.25 mi

Your meetings and events

The hotel offers practical and versatile spaces, with an infrastructure especially suited to functions. You only need to focus on the content of your meeting, as we will take care of the rest.The hotel offers a business center with work areas that are fully equipped with fax machines, copiers, computers, printers, scanners and broadband Internet.

Mercure Santiago Centro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SANTA LUCIA I 11 m2 2 m 0 0 6 0 0
SANTIAGO I 11 m2 2 m 0 0 10 0 0
SANTIAGO II 11 m2 2 m 0 0 10 0 0
SANTIAGO III 11 m2 2 m 0 0 10 0 0
SANTA LUCIA II 14 m2 2 m 0 0 10 0 0
SANTIAGO IV 20 m2 2 m 0 0 10 0 0
SANTA LUCIA III 21 m2 2 m 0 0 10 0 0
SANTIAGO V 25 m2 2 m 0 0 10 0 0
ANDES I 33 m2 5 m 30 15 20 18 0
ANDES II 33 m2 5 m 30 15 20 18 0
ACONCAGUA III 57 m2 3 m 50 21 25 30 0
ANDES III 99 m2 5 m 100 30 40 70 50
ACONCAGUA II 127 m2 3 m 150 40 50 80 0
ACONCAGUA I 128 m2 3 m 150 40 50 80 60
GRAN ANDES 165 m2 5 m 180 50 60 120 100
GRAN ACONCAGUA 255 m2 3 m 300 70 80 160 120
    • Flipchart
    • Videoconferencing
    • Video camera
    • Audio and video equipment
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

  • 142 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Suite Box
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.2/5 ALL Rating 6,122 reviews

Our guest reviews for
Mercure Santiago Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,371 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 28/10/2019 TripAdvisor review
« Ask something without hesitation »

I stayed for one week, they will not fill minibar, beer, coffee and spoon also. When I ask them to bring them, they will fill immediately. And I asked them to borrow electronic kettle, they also bring immediately. Ask something without hesitation, they will do everything you want.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Akira W, Greetings from Santiago! Thank you for taking the time to share your experience with us. Please, allow me to express my sincerely apology for the inconvenience with the minibar. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Peter E. Couples - 21/10/2019 Confirmed reviews ALL
« Good stay. »

Our stay was good. The accommodation , breakfast and staff were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter E., Greeting from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Marco Solo - 18/10/2019 Confirmed reviews ALL
« OK location, dated rooms »

Location is good but rooms veruy dated falling apart.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco P., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Our hotel has most of the renovated apartments. Only three floors are pending renovation, however we are working preventive in these apartments as long as these floors do not enter the program. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Thea Couples - 16/10/2019 Confirmed reviews ALL
« Nice hotel with Good service in Good location. »

Good hotel with Good service. Rooms very clean and comfortable. Value for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theodora V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Anderson Business - 14/10/2019 Confirmed reviews ALL
« Comfortable and good located »

I do recommend the hotel to anyone who will travel to Chile in business duty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anderson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Anonymous Couples - 14/10/2019 Confirmed reviews ALL
« very unorganised service »

the key cards didn't work in the lifts and in the rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa T., Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, allow me to express my sincerest apologies for the inconvenience with the key. Your comments were shared with our Front Desk Manager, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Anonymous Business - 12/10/2019 Confirmed reviews ALL

Satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estiamado Sr. Guillermo Alfonso, Un gusto saludarlo! Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Aussie V. Couples - 06/10/2019 Confirmed reviews ALL
« Very comfortable, spacious room with great bed and pillows. Great for our 1 night stopover »

Very comfortable room, extremely clean, great bed and pillows. Service very good especially as we don't speak Spanish. Restaurant and drinks very reasonable. Excellent help from the front desk when ordering a taxi. Whole hotel has a professional feel to it. Only there for 1 night as a stopover but it was nice to get a good nights sleep in this quiet room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn Mary C., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Susana G. Business - 06/10/2019 Confirmed reviews ALL
« Mixed »

The check in was awful, the check in person was not helpful and did not show any interest in solving my problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susana G., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We are a team very concerned about the satisfaction of our guests and our main objective is to provide a quality service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Clive B. Couples - 04/10/2019 Confirmed reviews ALL
« Excellent CBD hotel, Friendly and very helpful staff. »

No complaints whatsoever. Room was very satisfactory, clean and every item in the room functioned as required and a comfortable bed. The restaurant served excellent meals and was always set up appropriately with staff ever vigilant of customer needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive Stewart B., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Nikos T. Business - 30/09/2019 Confirmed reviews ALL
« could be better »

in the morning, i left at 09:00 leaving the "please make up my room" on the door; i returned at 15:15 and the room wasn't made up yet. i had to wait for half an hour more. I went to the restaurant, the service was slow. i charged my room, and after half an hour later the manager found me and asked me to pay since "the system was off". Later, i was looking for a bar tender to get me a drink on the roof bar but nobody was there. Again, i was told to pay and not to charge my room. The room was nice, the front desk were very polite and friendly, but the overall experience was low.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikolaos, Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for all inconveniences mentioned. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that your comments were shared with our Managers Team and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Emilie Business - 30/09/2019 Confirmed reviews ALL
« Dissapointed! »

Personal not really nice, room not luminous with a very bad soundproof, swimmingpool closed.... During my stay there were remodeling works upstairs my room at 3 am-4am !!! Impossible to sleep during 1 hour...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emilie G., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for all of inconveniences mentioned. I would like to clarify that the construction noise comes from the neighboring building and unfortunately is damaging the experience of our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Eduardo E. Couples - 24/09/2019 Confirmed reviews ALL
« Service could be better »

I stayed in this hotel 2 times , in my first time was very good ( Business ). But This time ( Leisure ) it was no so good. Breakfast need to improve and service ( people ) need to be more attention with guest, more friendly. Housekeepers service was good and front desk excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Eduardo, Bom dia! Gostaria de lhe agradecer por ter participado da nossa pesquisa de satisfacao e compartilhado um pouco da sua experiencia conosco. Também sou brasileira por isso, peco licenca para responder seus comentarios em portugues. Somos muito preocupados pela satisfacao dos nossos hospedes e atentos aos comentarios que nos entregam, pois queremos que todos possam viver experiencias possivas e levar boas lembrancas do nosso hotel. Recentemente fizemos algumas alteracoes no buffet do café da manha, por isso é importante que nos comente quais detalhes, em sua opiniao, poderiam melhorar ou em caso de que tenha sentido falta de algum produto. Quanto a atencao da nossa equipe, peco sinceras desculpas caso tenham faltado com cordialidade durante seu período de hospedagem. Nossa equipe de Chefias já recebeu seu feedback e estarao atentos ao momento de acompanhar suas equipes. Sr. Eduardo, agradeco pela gentileza e confianca de ter compartilhado esse assunto conosco. Esse tipo de retroalimentacao é a melhor forma que temos para melhorar a qualidade dos nossos servicos. Espero que possamos entregar-lhe uma melhor atencao em sua proxima estada. Este é meu contato direto, fique a vontade em me mandar alguma mensagem, caso necesite apoio para reservas futuras. Tenha um ótim dia! Atenciosamente, Carla Bortoletto Enc. Procesos de Calidad

Jo R. Couples - 19/09/2019 Confirmed reviews ALL
« Excellent hotel in great location »

We had a fabulous stay at this hotel in Santiago. The reception desk are awesome, they cannot do enough to help you. We used their services on many occasions to confirm pick ups for tours and the airport. The breakfast is great, a wide selection of items to choose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Anonymous Couples - 10/09/2019 Confirmed reviews ALL
« Hotel in need of repairs »

Room and cleanliness much needed. The floors inside the room needs a good mopping and the carpets in the hallway a good vacuum. Bathroom needs to be renovated. Water damage on the wall, leaky toilet and sometimes didn’t flush.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy L., Greetings from Santiago Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that our hotel has most of the renovated apartments. Only three floors are pending renovation, however we are working preventive in these apartments as long as these floors do not enter the program. About the quality of clean, please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Sebasg Business - 02/09/2019 Confirmed reviews ALL
« Nice People »

Staff was very friendly and helpful. Rooms were spacious and kept clean. Restaurant was a bit disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastien G., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience at restaurant did not meet your expectations, please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Sev Couples - 12/08/2019 Confirmed reviews ALL
« Good »

Very good location but we were woken up by a false alarm at 4:00 in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Severine L., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for these inconveniences. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Anonymous Business - 11/08/2019 Confirmed reviews ALL

Impossible to have early check in even if I asked in advance. On the day I left the elevator was not working. Nice room, clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simone G., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience with the early check in and elevator. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Family - 04/08/2019 TripAdvisor review
« Disappointed with hotel. »

the hotel in question has disappointed my whole family, no deposition of room hygiene items, breakfast disorganization requested, leisure area under renovation and the choice of hotel was seen in the photos and lack of maintenance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lucianosap, Greetings from Santiago! Thank you for taking the time to tell us about your experience. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. Your comments were shared with our Housekeeper and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I would like to comment that some improvement actions are being taken at the hotel and the leisure area is one of them. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Liliam K. Families - 22/07/2019 Confirmed reviews ALL
« Nice stay! »

Very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Liliam, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

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