Mercure Salvador Pituba Hotel 4 stars

Customer review rating 4.2/5 4,169 reviews

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Mercure Salvador Pituba Hotel
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+ 16 Services

Hotel extras

  • 3 event rooms for up to 200 people for corporate meetings

  • 3-minute drive to Hospital da Bahia

  • 20-minute drive to the Old Town

  • 21-minute drive from Pelourinho

  • 20-minutes drive to Luis Eduardo Magalhães International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Copy/print service availablePaying

Hotel location

Mercure Salvador Pituba Hotel

Av Professor Magalhaes Neto s n
41819011 salvador
brazil

Tel: +557130218100

Fax: (+55)71/30218107

Check-in from 14h00

Check out up to 12h00

  • HISTORICAL CENTER :  PELOURINHO

  • By plane

    SALVADOR At 20km / 12.43 miles

  • By train

    CALCADA At 50km / 31.07 miles

GPS :-12.986969, -38.451789

Your meetings and events

The hotel has a three modular convention rooms with a total area of 2895 sq. ft. (269 m²) for events of up to 250 people, and a Business Center that has two small rooms, each with capacity for up to 8 people.

Room descriptions and layouts

7 

meeting rooms

From 1 to 174 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Comfortable apartments with air conditioning, 32" cable TV, minibar, desk with telephone line and Internet access, hairdryer.

Standard Room with twin beds

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Superior Room with 1 queen-size bed

Accessible room
  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

twin singles bed superior room

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Standard apartment with 1 double bed and 1 extra bedNon contractual photo

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
Rooms

Our restaurants and bars

LOBBY BAR

Non contractual photo

A cozy environment, ideal for business meetings, happy hour and entertainment. The bar plays live and background music, offering the best facilities for relaxation.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Salvador Pituba Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,169 reviews

tripadvisor

TripAdvisor Rating 4.0/5

639 reviews

Strange stay for a Mercure

Customer review rating 3.0/5

João Business - 28/02/2021 Confirmed reviews ALL

poorly made bed, use of torn sheets and inadequate in terms of size. Ridiculous. Al the rest was ok: air conditioning and room cleanliness. Breakfast ok

I didn’t receive my receipts

Customer review rating 1.0/5

Anonymous Business - 29/03/2020 Confirmed reviews ALL

And this hotels don’t send the receipts and don’t input my points at Accor fidelity program

Poor Service

Customer review rating 2.0/5

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

Very poor service, stayed one week. During all this time had several maintenance issues that were not resolved. The rooms were not very clean.

Marcelo, We are sorry that your experience with us was not compatible with your expectations. For that, we apologize. We will take your report into consideration and take it to the responsible sectors. However, we hope that you can return to our hotel to have a new experience. A more positive experience. We are always looking to improve our service and infrastructure so that our guests have an excellent stay. Sincerely, Mercure Salvador Pituba Hotel.

Business Trip to Salvador

TripAdvisor rating 5.0/5

maurici0bertucci Business - 10/11/2019 TripAdvisor review

Excelent hotel very close to BR324, Airport and Salvador Mall. You easily access the major Salvador sightseeing points by car or Uber. The breakfast is good with several options. The hotel offers a great fitness center and the pool is excelent.

Comfortable

Customer review rating 4.0/5

Alex M. Business - 30/10/2019 Confirmed reviews ALL

All was good for a short one night stay

Dear Alexander m., We very much appreciate your comments regarding your stay at the Mercure Salvador Pituba Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia Carvalho General Manager

The hotel it´s messy

Customer review rating 3.0/5

Anonymous Business - 24/09/2019 Confirmed reviews ALL

The persons who work in the hotel are very sympathic, but thw hotel is very dysordely. I had problem with the kitchen in 3 different situations in 5 days. The Gym is bad cared and need a urgent manutencion

Prezado Sr. Renan, Agradeço que tenha disponibilizado o seu tempo e compartilhado suas experiências conosco. Observo em sua avaliação algumas insatisfações relacionadas aos nossos serviços de restaurante e também de nossa área fitness. Se possível , o senhor poderia nos detalhar estas experiências para que possamos atuar e focar nas melhorias necessárias? Novamente agradeço seus comentários relacionados ao Mercure Salvador Pituba e espero recebê lo pessoalmente em sua próxima estada conosco. Atenciosamente Tânia Carvalho Gerente Geral

Room perfect but restaurant average

Customer review rating 4.0/5

Ana Z. Business - 22/09/2019 Confirmed reviews ALL

I stayed for just one night. When I arrived I had lunch before going to my ap. The food had nothing so especial considering the price. I've stayed in other hotels in Salvador where the restaurant had better food taste and better price. The room was perfect clean and organized, also there were no noises from the corridor or outside to interrupt my work or sleep. I didn't use the internet once my cell phone conection was better than the hotel's.

Good

Customer review rating 4.5/5

Leo M. Business - 06/09/2019 Confirmed reviews ALL

I had a nice experience

Dear Leonardo M., We very much appreciate your comments regarding your stay at the Mercure Salvador Pituba Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia Carvalho General Manager

Not at Mercure hotels level

Customer review rating 3.5/5

Thaís J. Families - 27/08/2019 Confirmed reviews ALL

Stay was ok, but we had no water in the morning, only one lift was in service and check out was very slow.

Dear Thais Linhares J., We very much appreciate your comments regarding your stay at the Mercure Salvador Pituba Hotel It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia Carvalho General Manager

Hotel without water

TripAdvisor rating 1.0/5

maumart2019 Business - 26/08/2019 TripAdvisor review

Even without water to wash your hands, brush your teeth or take a shower the hotel charged like the entire service was provided. It was requested that it should not be charged because of the lack of service, but the recepcionist said that it should be charged anyway

Boa

Customer review rating 3.5/5

Anonymous Business - 23/08/2019 Confirmed reviews ALL

Normal.

Prezado Helber, Agradeço muito que tenha nos contado suas experiências relacionadas a sua hospedagem no Mercure Salvador Pituba. Seus comentários foram compartilhados com nossos colaboradores , pois acredito que o seu feedback é uma importante ferramenta para a motivação do nosso time. Espero recebê lo pessoalmente em sua próxima estada aqui no Mercure Salvador Pituba. Atenciosamente Tânia Carvalho Gerente Geral

Excelent hosting...

Customer review rating 5.0/5

Rodrigo Business - 15/08/2019 Confirmed reviews ALL

It was my second hosting time at Mercury Pituba. I highlighted the localization in Salvador city, breakfast at hotel and rooms (big and comfortable). Negative points, I highlighted the prices of drinks like water (R$6,00) and beer (R$18,00).

Dear Rodrigo F., We very much appreciate your comments regarding your stay at the Mercure Salvador Pituba Hotel . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia Carvalho General Manager

Perfect

Customer review rating 5.0/5

Matilde V. L. Business - 24/04/2019 Confirmed reviews ALL

Was only one night to short business trip.

Dear Matilde L., We very much appreciate your comments regarding your stay at the Mercure Salvador Pituba Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia Carvalho General Manager

good but not in a good way

Customer review rating 3.5/5

Ivone P. I. Business - 22/04/2019 Confirmed reviews ALL

My air conditioner was broken and I called for help and nobody help me

Prezada Ivone, Agradecemos seus comentários relacionados a sua hospedagem no Mercure Salvador Pituba. Seu feedback foi compartilhado com nossas equipes para que possamos atuar nas melhorias necessárias. Novamente agradeço sua disponibilidade e esperamos recebê la em um futuro próximo no Mercure Salvador Pituba. Atenciosamente Tânia Carvalho Gerente Geral

As always, a reliable hotel.

Customer review rating 4.5/5

Marcos C. Couples - 02/04/2019 Confirmed reviews ALL

Have been at the Mercure Pituba for few times already and never disappoints. Room was quite, employees were very friendly and breakfast was very good.

Dear Marcos C., We very much appreciate your comments regarding your stay at the Mercure Salvador Pituba Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia Carvalho General Manager

Not much apart from location in the city center

Customer review rating 1.5/5

I A. Families - 02/04/2019 Confirmed reviews ALL

This hotel lacks in ALL aspects except for location: 1. Reception is unwelcoming/ poorly designed. It’s not a good choice to have a standing freezer, corner-bar style, stocked up with beers at the entrance. Think style. If a guest wants a beer they know where the bar is. 2. Rooms are outdated. The air conditioning did not work in two of our three rooms. The wi-fi stopped working in the middle of our stay (we were offered to switch floors but felt it would be difficult given that two of us were 73 and 75 year-olds who had already unpacked their stuff, this being the second day of our stay). The duvet in my room had not been washed. I had to change rooms on the second night as what looked like an air conditioning power generator in the balcony started to go off incredibly loud. Room service for 4 people took two hours to deliver in the room. 3. Breakfast was poor.

Dear Giovana A., Thank you for taking the time to tell us about your experience at the Mercure Salvador Pituba Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tânia Carvalho General Manager

too much work for me!

Customer review rating 1.0/5

Marcelo M. Business - 29/03/2019 Confirmed reviews ALL

Although I informed my email address when I checked in (was informed it was not necessary to inform Accor number) the points were never included. Had to call the hotel several times and the systems was always off. No one returns my calls. Very bad experience when compared to other Mercure hotels. Dirty carpet and bed too! The Mercure pituba was very disappointing when compared to other Mercure hotels.

Dear Marcelo Jorge Assis M., Thank you for taking the time to tell us about your experience at the Mercure Salvador Pituba Hotel . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tânia Carvalho Gerente Geral

So good

TripAdvisor rating 4.0/5

Bruno B Friends getaway - 22/09/2017 TripAdvisor review

We liked the kettle and the free tea and coffe. The service was amazing, but we didn't like the dirty window at our room. We couldn't see the landscape cleary and we couldn't open the full window. The breakfeast was so good.

Dear Bruno, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tânia C

Great cost vs benefits

TripAdvisor rating 4.0/5

Leandro_Roosevelt Business - 18/04/2016 TripAdvisor review

Staff team is great. They were very helpful indicating local points as restaurants, calling taxis and solving any issues. Only point is about blackout in the room. Do not cover very well all clarity from external.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tatiane Ornelas Front Desk Manager Mercure Salvador Pituba

Great hotel!

TripAdvisor rating 4.0/5

Torresluci Couples - 22/10/2015 TripAdvisor review

I really enjoyed my stay at Mercure Pituba. The hotel structure is very good, all very well maintained and clean.The staff was very polite and helpful. The location is very good, easy to move to various locations of the city, has the Coco Bamboo restaurant next to the hotel. Note that the hotel parking is paid , it costs 15 reais per day.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tatiane Ornelas Front Desk Manager Mercure Salvador Pituba

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