Mercure Rio de Janeiro Botafogo Mourisco Hotel 4 stars

Customer review rating 4.4/5 5,310 reviews

Mercure Rio de Janeiro Botafogo Mourisco Hotel
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Hotel extras

  • Day Use swimming pool

  • Advantage 2

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Rio de Janeiro Botafogo Mourisco Hotel

Rua da Passagem 39
22290 030
rio de janeiro
brazil

Tel: +552121311212

Fax: (+55)21/21311200

Check-in from 14h00

Check out up to 12h00

  • By plane

    GALEAO At 24km / 14.91 miles

  • By plane

    SANTOS DUMONT At 10km / 6 miles

GPS :-22.9516, -43.1822

Companies

  • BAKER HUGHES 3.0 km / 1.86 mi
  • CAPEMISA 2.0 km / 1.24 mi
  • CLARO 3.0 km / 1.86 mi
  • CONSTRUTORA OAS 2.0 km / 1.24 mi
  • CULTURA INGLESA 3.5 km / 2.17 mi
  • ERNEST AND YOUNG 3.5 km / 2.17 mi
Companies

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 31 m² / 334 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
Room

Our restaurants and bars

AMARANTO

Type of cuisine: International

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AMARANTO

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Rio de Janeiro Botafogo Mourisco Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,310 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,123 reviews

Staff always willing to please the needs

Customer review rating 4.4/5

Ace Business - 08/11/2020 Confirmed reviews ALL

I had a good experience. The only thing missing was a coffee maker in the room. Since we were on quarantine it would avoid direct contacts and make it easier on both sides. On check in, i requested a upper level room towards either side with sun exposure. Since i was there booked by my employer i noticed they seem to leave the better rooms for private costumers. So i had to ask to switch rooms because mine were faced to the wall and with a smaller balcony. My stay was for 6 days all paid by the company, so we should get the best rooms because we are guaranteing bussiness for Mercury.

Dear Aecio O., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Good stay

Customer review rating 4.4/5

Anonymous Business - 13/10/2020 Confirmed reviews ALL

Breakfast delay is a improvement opportunity.

Absolutely great service and stay!

Customer review rating 4.4/5

Renata M. Families - 14/03/2020 Confirmed reviews ALL

Excellent customer service. Reception desk, Valeria was very helpful always and excellent service from Marcelo, he was very attentive and always smiling and making sure we were happy! The hotel manager, Bruno, also very kind and trying his best to make our stay the best!

Dear Renata , Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Linda Purwanti Director of Quality Sofitel Bali Nusa Dua Beach Resort h9… BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Well Located,Staff are very Helpful and speak English.Good View and value for money.Clean

Customer review rating 4.4/5

Nicola Solo - 09/03/2020 Confirmed reviews ALL

This Hotel is wonderful and it is mainly down to the Reception staff. Everyone is helpful individually but Marcello is particularly Outstanding! He helped me with many things that enhanced my stay and was able to recommend places and how to get to get to them. He is wonderful and his Team are lovely.He also suggested good things to do during Carnival! I was going to move to a Hotel in Copacabana midweek but due to his kindness and the Hotel I stayed. Marcello should be commended! Thankyou for a great stay

Dear Nicola B., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Good hotel

Customer review rating 4.4/5

Kanae Solo - 07/03/2020 Confirmed reviews ALL

I went at carnival season and they had very good security. The staff were friendly and helpful.

Dear Kanae U., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Pleasant stay

Customer review rating 4.4/5

Anonymous Friends - 02/03/2020 Confirmed reviews ALL

Friendly and helpfull staff. Clean rooms and commen areas. Nice view from the balcony. Also liked it very much that there was a wooden floor in the rooms. But, sometimes we had to wait a long time for the elevator to come (longest time was 15 minutes). Breakfast was good, but had little variation. It was more or less the same everyday.

Dear Rafzana Florentine G., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Top location

Customer review rating 4.4/5

Guilherme M. Solo - 02/03/2020 Confirmed reviews ALL

Very good breakfast, many options and variety.

Dear M., Thank you for the great review of our breakfast! We are glad that you enjoyed it and hope to see you again very soon. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

No Satisfied

Customer review rating 4.4/5

Joy Business - 27/02/2020 Confirmed reviews ALL

I had asked the receptionist to mail me the invoice copy for my stay. This has not been done till date. Still waiting for it. This has ruined my stay with this reputed hotel.

Dear Joyfree M., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We resend your invoice. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO
Customer review rating 4.4/5

Jorge C. Business - 23/02/2020 Confirmed reviews ALL

The facilities are old and have a lack of renovation and good care. Air conditioning system was not working and I had to call reception that did not answer, I had to go down to request the repair. Breakfast also leaves a lot to be desired for a Mercure standard and the price they charge.

Dear Jorge Luiz C., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Excellent employees in a strategical place.

Customer review rating 4.4/5

Geraldo K. Business - 21/02/2020 Confirmed reviews ALL

Excellent employees in a strategical place. The hotel need a little fix, but it is still a very good one. I suggest a little shower in the shower box.

Dear Geraldo Luiz , We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Centrally Located

Customer review rating 4.4/5

John F. Couples - 18/02/2020 Confirmed reviews ALL

Good location for Metro and extensive bus routes. Very passable local restaurants and bars near by. A swimming beach was a 15 minute walk or bus ride. Hotel staff always very helpful and their English was far better than my Portuguese. Room (702) was spacious but could do with an electric kettle for tea making instead of room service having to run up and down with flasks of hot water. All in all a pleasant stay at an acceptable price.

Dear Mr. John, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Excelente Estadia

Customer review rating 4.4/5

Bruna Business - 16/02/2020 Confirmed reviews ALL

Hotel Excelente

Prezada Sra. Bruna, Obrigado pela ótima avaliação do nosso hotel! Estamos muito contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve. Atenciosamente, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Three month stay

Customer review rating 4.4/5

Pharoah2 Business - 10/02/2020 Confirmed reviews ALL

Great Team. All personnel have genuine smiles and greet you warmly from the parking area to the reception. Room 901 the suite is big and spacious. Cleaning ladies attentive. Breakfast menu needs spicing up and room service menu requires a bit more products. Area is safe at night. may restaurants and fast food chains. Botafogo beach is not fit for swimming as it is mainly a harbor for small boats. Praia de Botafogo shopping mall is nearby. Metro station and main bus station nearby. Accor booking makes rooms available even though they do not show up as available on expedia and other websites especially during carnival and new year's time. so book from there if you really need a room. Furniture needs a bit of upgrade.

Dear Hany H., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Accommodating

Customer review rating 4.4/5

Anthony M. Solo - 26/01/2020 Confirmed reviews ALL

I have enjoyed my experience so far, especially when it comes to early check in and late check out.

Dear Anthony M., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Good stay

Customer review rating 4.4/5

Bruno Couples - 25/01/2020 Confirmed reviews ALL

Well located, spacious room, comfortable bed, quiet at night, friendly and very helpful staff.

Dear Bruno, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our staff, hope to see you again very soon. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Well located

Customer review rating 4.4/5

Pablo I. Business - 23/01/2020 Confirmed reviews ALL

Business trip one day close to the office in a calm neighborhood

Dear Pablo, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

MR Scott M.

Customer review rating 4.4/5

Scott M. Friends - 18/01/2020 Confirmed reviews ALL

No welcome gift for Gold Member :(

Dear Scott M., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Very good hotel

Customer review rating 4.4/5

Anderson Solo - 13/01/2020 Confirmed reviews ALL

Nice hotel in a nice location. Walking distance from bars and night life and also close to the Botafogo beach.

Dear Mr. Anderson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

very nice and pleasant

Customer review rating 4.4/5

Anonymous Couples - 07/01/2020 Confirmed reviews ALL

staff is very helpful and polite, they all did their best to serve us.

Dear Margareta Z., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

good

Customer review rating 4.4/5

Haim L. Business - 06/01/2020 Confirmed reviews ALL

reception is good and helpful ( especial Marcal) The room can be more clean .

Dear Haim, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

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