Mercure Rio de Janeiro Botafogo Mourisco Hotel 4 stars

The hotel is well located, room is comfortable and spacious! There Is a swimming pool, nice! Internet works properly! Area of breakfast it’s good. The only point is the room service! You always have to ask to clean the room when you leave, even with the door sign that the room is available for cleaning.

Bad: - after a meal, the customers leave their plate in front of their door in the corridor side and sometimes it is picked up only 24hours later. Smells horrible, very disgusting. - even the water from the minibar is not free, what kind of cheap hotel does that especially that you cannot drink from the tap water - the two elevators are not synchronised so it takes ages for it to arrive at the level.

Nice upgrade to two bedroom suite. Breakfast choice was limited. Staff were pleasant

Good food and nice employees, I recommend..

I had a good experience. The only thing missing was a coffee maker in the room. Since we were on quarantine it would avoid direct contacts and make it easier on both sides. On check in, i requested a upper level room towards either side with sun exposure. Since i was there booked by my employer i noticed they seem to leave the better rooms for private costumers. So i had to ask to switch rooms because mine were faced to the wall and with a smaller balcony. My stay was for 6 days all paid by the company, so we should get the best rooms because we are guaranteing bussiness for Mercury.

Breakfast delay is a improvement opportunity.

Excellent customer service. Reception desk, Valeria was very helpful always and excellent service from Marcelo, he was very attentive and always smiling and making sure we were happy! The hotel manager, Bruno, also very kind and trying his best to make our stay the best!

This Hotel is wonderful and it is mainly down to the Reception staff. Everyone is helpful individually but Marcello is particularly Outstanding! He helped me with many things that enhanced my stay and was able to recommend places and how to get to get to them. He is wonderful and his Team are lovely.He also suggested good things to do during Carnival! I was going to move to a Hotel in Copacabana midweek but due to his kindness and the Hotel I stayed. Marcello should be commended! Thankyou for a great stay

I went at carnival season and they had very good security. The staff were friendly and helpful.

Friendly and helpfull staff. Clean rooms and commen areas. Nice view from the balcony. Also liked it very much that there was a wooden floor in the rooms. But, sometimes we had to wait a long time for the elevator to come (longest time was 15 minutes). Breakfast was good, but had little variation. It was more or less the same everyday.

Very good breakfast, many options and variety.

I had asked the receptionist to mail me the invoice copy for my stay. This has not been done till date. Still waiting for it. This has ruined my stay with this reputed hotel.

I was very well attended by the reception, the hotel has a great location, and the rooms are comfortable. The hotel has a good breakfast and the staff are attentive, and it was a Great cost benefit. I've been to work and leisure.

Conveniently located for both Centro and Zona Sul. The only problem would be supermarkets close 2 pm on Sundays, yet nearby shopping malls are on walking distance. Metro station is also near. Be careful on complicate one way.

Excellent. The staff works very well . The breakfast is healthy and tastes good . Who cleans the room number 1101 , CHARLENE MARIA DOS SANTOS , did her work very well done . The Hotel is located near subway , cinemas and shopping centers , which is really conveniente.