Sofitel Rio de Janeiro Ipanema "Closed for renovation" Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 5,992 reviews

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Sofitel Rio de Janeiro Ipanema "Closed for renovation"
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+ 20 Services

Hotel extras

  • The most popular sunset in the city

  • Local gastronomy

  • Impeccable service

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Rio de Janeiro Ipanema "Closed for renovation"

AV Vieira Souto 460
Ipanema
22420 006 rio de janeiro
brazil

Tel: +552125252525

Check-in from 15h00

Check out up to 12h00

  • BRS:  TWO PRUD DE MORAES

  • METRO RIO:  ZONA SUL NOSSA SENHORA DA PAZ

  • By plane

    ANT CARLOS JOBIN At 25.3km / 15.72 miles

GPS:-22.9863, -43.20726

Companies

  • BANCO MUNDIAL 16.5 km / 10.25 mi
  • BP ENERGY 4.7 km / 2.92 mi
  • BRITISH GAS GROUP 15.6 km / 9.69 mi
  • CHEVRON BRASIL 15.5 km / 9.63 mi
  • CONSULADO AMERICANO 14.9 km / 9.26 mi
  • EXXON MOBIL 8.4 km / 5.22 mi
  • IFC FMI 0.6 km / 0.37 mi
  • MAERSK OIL BRASIL 8.9 km / 5.53 mi
  • MCKINSEY CO BRASIL 9.5 km / 5.9 mi
  • NORSK HYDRO BRASIL 9.5 km / 5.9 mi
  • PETROBRAS PETROLEO 15.6 km / 9.69 mi
  • SCHLUMBERGER 15.0 km / 9.0 mi
  • SEADRILL PETROLEO 11.2 km / 6.96 mi
  • STATOIL DO BRASIL 9.5 km / 5.9 mi
  • VALE 15.8 km / 9.82 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Conference rooms equipped with the latest technology and capacity for 14 people. The Board Room provides advanced technology for business meetings.The room is fully equipped, 50 " LCD TV, two 19" screens, 120" projection screen, audio system, sound insulation, WIFI and video conference capabilities.To accompany its excellent physical and technological infrastructure, the hotel boasts a highly specialized team of employees as well as a full catering service.

Room descriptions and layouts

5 

meeting rooms

From 1 to 90 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Sofitel Rio de Janeiro Ipanema "Closed for renovation"

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,992 reviews

TripAdvisor Rating 4.0/5

2,301 reviews

Superbe ! Fantastic view of Copacabana from the front see view room!

TripAdvisor rating 4.0/5

pato123136 Couples - 28/12/2019 TripAdvisor review

Beautiful room, Large and functional. Nice Break Fast. 2 nice swimming pools. Excellent staff in General. Some issues with SPA $ Massage (not good as usual for a 5 star hotel). A special thanks to Wesley and Edecir for their attention and nice spirit!. See you soon RIO!

Really enjoyed my stay

Customer review rating 4.5/5

A. F. Business - 09/08/2019 Confirmed reviews ALL

Bed was very comfortable. Location is great and i enjoyed the room service. Wifi too was great. Met my needs.

Overall a very pleasant stay with the very friendly helpful staff making it more enjoyable!

Customer review rating 4.5/5

Mary J. B. Friends - 07/08/2019 Confirmed reviews ALL

We were surprised on arrival find out we could only stay 4 nights at the Sofitel as they were closing for major renovations. The staff made the transition seemless and were so friendly helpful and unbelievably kind. The hotel does need a major renovation!! The food was quite good but not up to Sofitel standard maybe because of the closing.

horrible smell at room

Customer review rating 1.0/5

Anderson Business - 29/07/2019 Confirmed reviews ALL

Arrived one night before my schedule meetings, checkin around 7pm and left for dinner, got back to my room at 10pm and went to sleep to be refreshed for the next busy day. At around 1am woke up with a terrible smell at my room, it was so strong that I started felling bad, called reception and they couldn't tell where smell was coming from, I believe that you guys had a death animal at your air conditioner escapes. They agreed to change my room and I got to bed around 2h30am. You can imagine how my following day was.

The worst Sofitel in the world.

Customer review rating 0.5/5

Andy J. Friends - 26/07/2019 Confirmed reviews ALL

Bathroom door does not close. Shower ceiling is yellow and mouldy. Toilet was blocked. Changed the room. Bathroom door still couldn't close. Wooden floorboards crowning. Hotel general manager should be sacked immediately.

Great location, great staff, nice public areas, but it’s shutting down soon

Customer review rating 4.0/5

Tim K. Families - 23/07/2019 Confirmed reviews ALL

My wife and two daughters (22 and 18 years old) spent 4 days here at the start of a couple of weeks in Rio. As the title says most things were good about the hotel. Our rooms were fairly basic and tired, but given the hotel is about to close, that’s to be expected (even though we weren’t advised in advance). The one issue was that the credit card we used to secure the payment on our rooms, and which we used only for that and nothing else during our stay and stayed in our safe, was cloned and deactivated by the issuer as someone had tried to get money using it at an ATM. The hotel staff didn’t seem to take this very seriously, which was disappointing.

Bonjour Mr K., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Once again a good experience

Customer review rating 4.5/5

Jean N. H. Business - 19/07/2019 Confirmed reviews ALL

Friendly and very helpful staff. Excellent location. Wonderful view of Ipanema beach and the “Dois Irmãos” mountain. Reasonable accommodation. However, the whole property is asking for a serious refurbishing. It is no longer a question of routine maintenance, the hotel needs to receive a real treatment to recover the level it should offer. However, as usual, the positive aspects were stronger than the more negative ones.

Bonjour Mr H., Thank you for the great review of our hotel! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Fantastic

Customer review rating 5.0/5

Mike Friends - 14/07/2019 Confirmed reviews ALL

Outstanding customer service end to end

Bonjour Mr L.. We very much appreciate your comments regarding your stay at the Sofitel Rio de Janeiro Ipanema. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Some days in Rio

TripAdvisor rating 5.0/5

mCr61 Solo travel - 14/07/2019 TripAdvisor review

Very good service, as usual. Excellent location. The only thing I did not like, is that I could not drink my favorite drink as the welcome drink offered by the Hotel (contrarily to other Sofitel hotels, apparently there are limitations on the drinks you can choose). Otherwise, the type of hospitality you expect from a Sofitel. Will certainly be back.

Bonjour, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Bathroom and Showers are dated and in poor shape.

Customer review rating 3.0/5

Ccc Business - 12/07/2019 Confirmed reviews ALL

The fixtures (faucets, showerheads and handles) are falling apart and very dated. Whenever you set the water temp, after a few minutes, it will go really hot and then suddenly really cold. It's like playing roulette while taking a shower. Very annoying. Besides this, everything else is ok.

Bonjour Ms C., Thank you for taking the time to tell us about your experience at the Sofitel Rio de Janeiro Ipanema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Lovely stay in Ipanema on our first visit to Rio de Janeiro.

Customer review rating 5.0/5

David H. Families - 11/07/2019 Confirmed reviews ALL

The hotel is perfectly located right across the street from Ipanema Beach. Hotel staff is helpful and friendly, easy to communicate with in English, French, or Portuguese, and always available when you need something. We especially appreciated the team on the beach.

Bonjour Mr H., We very much appreciate your comments regarding your stay at the Sofitel Rio de Janeiro Ipanema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Great Hotel and Great Location

Customer review rating 5.0/5

A. S. Families - 11/07/2019 Confirmed reviews ALL

The hotel is perfectly located on Ipanema beach. My family and I enjoyed ourselves and felt safe throughout our stay. The hotel staff was very accommodating and exceptionally helpful. The concierge was excellent and gave us wonderful suggestions on places to eat and where to go. I highly recommend this hotel!

Bonjour Mr S., We very much appreciate your comments regarding your stay at the Sofitel Rio de Janeiro Ipanema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Great Stay

Customer review rating 4.5/5

Natalia Business - 09/07/2019 Confirmed reviews ALL

Hotel was clean. Great location. Nice Staff.

Bonjour Ms C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

great view, friendly staff, moldy smell in 5th floor room. Water leaking through roof when it rains.

Customer review rating 3.0/5

Anonymous Business - 09/07/2019 Confirmed reviews ALL

Hi the room was clean, except for strong mold smell. Quite strong in the room and in the 5th floor hallways. During the heavy rain, water leaked from ceiling. The view from the room was great.

Bonjour Mr C., Thank you for taking the time to tell us about your experience at the Sofitel Rio de Janeiro Ipanema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Pleased with the facilities as well as with the personnel.

Customer review rating 5.0/5

Marcia C. Couples - 08/07/2019 Confirmed reviews ALL

We were very satisfied with all the services provided in the hotel. found the personnel well trained and picked by hand. From the concierge, desk people, bell help, door guys, breakfast group of people to the cleaning ladies. The only thing missing was the windows not being able to open not even a small crack; it leaves the room over time with a smell of closed in. Overall very positive experience. Will return and look for Sofitel else where.

Bonjour Ms C., We very much appreciate your comments regarding your stay at the Sofitel Rio de Janeiro Ipanema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Superbe

Customer review rating 4.5/5

Anonymous Business - 05/07/2019 Confirmed reviews ALL

Gentillesse

Bonjour Monsieur f., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Excellent from the door in

Customer review rating 3.5/5

Anthuan Business - 02/07/2019 Confirmed reviews ALL

Leaves wanting from the door our. My hotel taxi to the airport was unprepared (no credit card machine, no awareness of scheduled protests), unprofessional (advanced his car on pedestrians so they would not further delay his trip, ignored me when I tried talking to him), and untrustworthy (because of his mishaps I had to withdraw cash to pay him). Terrible driver. I rode with him on June 30 on a car with a licence plate KRH7936

Dear Anthuan B., Thank you for taking the time to tell us about your experience at the Sofitel Rio de Janeiro Ipanema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures, we send your complaint to the company that provides us with the taxi service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Very good. Very friendly and helpful staff!

Customer review rating 4.5/5

Anonymous Solo - 02/07/2019 Confirmed reviews ALL

The only sore point is that I was asked for tips on two separate occasions after finishing dinners at the rooftop restaurant.

Bonjour Mr C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Perfect beach getaway.

TripAdvisor rating 5.0/5

Bjonthegoagain Couples - 12/05/2019 TripAdvisor review

Perfect location on the beach. Staff was extremely attentive and accommodating. Go see Jr. at the rooftop bar. He was great. The option to order lunch and beverages for the beach was perfect. Can’t wait to come back.

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Rio de Janeiro Ipanema. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

Great stay

TripAdvisor rating 5.0/5

Endre I Couples - 19/03/2019 TripAdvisor review

We stayed 4 nights at Sofitel Ipanema and we were absolutely satisfied with our whole stay. Place might look a bit run down from the outside, but the inside is great. Our Luxury Side View room on the 22nd floor was fantastic, cleaned daily, bathroom amenities supplied daily etc. And the view... well, terrific! Breakfast was very good with a good variety for every taste. Staff was very helpful from the arrival right to our departure. Thank you all - especially Marianna and Julianne!

Bonjour, Thank you for taking the time to share your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to welcome you back to our hotel very soon! Sincerely, Netto Moreira Sofitel Rio de Janeiro Ipanema Hotel Manager

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