Hotel - Grand Mercure Sao Paulo Vila Olímpia
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Sao Paulo Vila Olímpia

4.0/5 1,070 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage
    • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 15 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

JOQUEI CLUBE3.5 km / 2.17 mi

Your meetings and events

It also features meeting rooms that can be adapted to host up to 600 people in an auditorium; each room has a white board, electric screen, flip charts, coffee service, WIFI, broadband Internet, video conference facilities and personalized service.

Grand Mercure Sao Paulo Vila Olímpia Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SÃO PAULO 1 38 m2 2 m 0 0 0 0 0
SÃO PAULO 3 38 m2 2 m 0 0 0 0 0
SAO PAULO 9 38 m2 2 m 20 15 15 10 0
SÃO PAULO 2 38 m2 2 m 0 0 0 0 0
SÃO PAULO 4 40 m2 2 m 30 20 10 10 20
SAO PAULO 6 48 m2 2 m 40 20 15 20 20
SAO PAULO 8 48 m2 2 m 40 20 15 18 20
SAO PAULO 7 59 m2 2 m 45 25 15 25 30
SÃO PAULO 5 68 m2 2 m 60 25 20 30 30
FARIA LIMA 1 202 m2 5 m 200 50 50 100 100
FARIA LIMA 3+4 213 m2 5 m 200 50 50 100 100
FARIA LIMA 2 218 m2 5 m 200 50 50 100 100
FARIA LIMA 1+2 420 m2 5 m 400 100 100 200 200
FARIA LIMA 2 TO 4 431 m2 5 m 400 100 100 200 200
FARIA LIMA 01 A 04 639 m2 5 m 600 200 200 350 350
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel offers executive rooms divided into the following categories: Studio, Standard and Superior.

  • 209 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 ALL Rating 10,087 reviews

Our guest reviews for
Grand Mercure Sao Paulo Vila Olímpia

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,070 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 12/02/2020 Confirmed reviews ALL
« bad noise isolation on room »

bad noise isolation on room, Im not been picky, I was really bad the isolation between rooms, I could hear an entire phone call

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pablo , Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. We have forwarded your observation about the acoustic isolation to our Maintenance Manager, who is already verifying the improvements. Any case do not hesitate to contact us during your stay, so that we can assist you promptly and monitor the unusual noises. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Anonymous Business - 10/02/2020 Confirmed reviews ALL
« The hotel staff is very good...well mannered, courteous and helpful. »

I've stayed at this property for many years and am pleased with the hotel. The location is excellent, the hotel is very clean, offering many services, an excellent breakfast and with a very good staff. The rooms on the higher floors that were remodeled a few years ago lack some basic necessities, like a hook to hang a towel in the bathroom (either on the door or on the wall). These rooms also do not have the drawer space that the "older" rooms have. I was told the lower floors are now being remodeled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas , Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us and we have forwarded your compliments to our team! All your other comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Hans Business - 09/02/2020 Confirmed reviews ALL

Staff was great! Room was okay but not good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hermanus Johannes, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments about the room have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Anonymous Business - 04/02/2020 Confirmed reviews ALL
« Well located »

This hotel is good enough for my business needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra , Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Facundo M. Business - 01/02/2020 Confirmed reviews ALL
« Good stay »

Very well located, good services and excellent breakfast! Stylish hotel at the center of trendy/business area of Sao Paulo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David , Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

David C. Business - 25/01/2020 Confirmed reviews ALL
« Great service overall »

I delivered a Porsche training event and I travel extensively so it’s nice to have such support from a nice and cooperative team

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Martinho F. D. F. J. Business - 13/01/2020 Confirmed reviews ALL
« Excelente »

All things working fine and the hotel are in the great location .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martinho, We are thankful for your comments. Our team is happy to know, that you had a pleasant stay with us and appreciated our location. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Ana D. P. Business - 13/01/2020 Confirmed reviews ALL
« Relaxed ~ no stress »

Even though when I got there my reserve was cancelled by a technical issue of the hotel, I pretty much enjoyed my stay. Breakfast was good. The staff was very nice. And it was a very relaxed environment to arrive after a long day at work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Diaz, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Paulo Business - 24/12/2019 Confirmed reviews ALL
« Nice hotel/ Great Location »

Location is amazing. Really close to the shopping mall, bars, restaurants, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Sahebrao J. Business - 23/12/2019 Confirmed reviews ALL
« Very Good Hotel »

I really enjoyed my stay in your hotel. Everything was good including Food, Infrastructure and People around serving here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sahebrao, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Ricardo B. Couples - 17/12/2019 Confirmed reviews ALL
« check in and out processes very slow »

Very confortable room Few people in the check in and out processes Water bottle very expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Anonymous Business - 14/12/2019 Confirmed reviews ALL
« Disappointed »

The room was fine and the staff were nice. But the room service food was absolutely terrible. And the air conditioning in my room didn’t work properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Octavio Business - 11/12/2019 Confirmed reviews ALL
« Nice and quiet rest »

Hotel is great, breakfast could improve a bit by serving regular coffee instead of soluble. Overall a good experience and really quiet and above average quality rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Octavio, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Anonymous Business - 09/12/2019 Confirmed reviews ALL

The hotel is ok, but when arriving a bit early it was a struggle because I couldnt have an early check in so had to wait for around 3 hours, if I had not ask nobody approched me to inform me that they had a room or anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guillermo, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Regarding the early check-in, allow me to inform that we had no room available at that time. In cases of early arrival we always advise to guarantee the guestroom a night before, to assure a flawless experience. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Ricardo C. Business - 07/12/2019 Confirmed reviews ALL
« Great »

Everything was good. I dont have any complains.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo , Pullman is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Norbert S. Business - 06/12/2019 Confirmed reviews ALL
« Invoicing was not OK »

Room OK, breakfast OK. Unfortunately – when checking in – you did not block a amount of 3000 BRL from my credit card but directly charged my credit card with that amount. When checking out I informed your check-out desk staff about that fault and they promised to credit the difference again to my credit card (around 250 BRL). Until today NO credit is booked on my credit card account. Although sent a e-mail 2 days ago to the Hotel no response. Not acceptable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Norbert , Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. I received the information that the difference has already been credited. If you have any other requests, please let me know. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Beethoven D. O. Business - 03/12/2019 Confirmed reviews ALL
« SP Final de Semana »

Otima

Our hotel has responded to the review
Our hotel has responded to the review

Olá Beethoven, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco! Esperamos receber você novamente em breve. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Anonymous Business - 01/12/2019 Confirmed reviews ALL

Impeccable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Chatchai C. Business - 27/11/2019 Confirmed reviews ALL
« Great accommodation and service »

From the minute we checked in the hotel until the minute we checked out was extremely satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chatchai, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Thiago B. C. Couples - 26/11/2019 Confirmed reviews ALL

Staff extremely friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Thiago, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco! Esperamos receber você novamente em breve. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

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