Grand Mercure Sao Paulo Vila Olímpia 4 stars

Customer review rating 4.3/5 10,181 reviews

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Grand Mercure Sao Paulo Vila Olímpia
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+ 20 Services

Hotel extras

  • Free WIFI - events and apartments

  • Meeting rooms for social and corporate events, both large and small.

  • CipóRestô restaurant specializing in dishes inspired by Brazilian cuisine.

  • Easy access to the Expo Center Norte and São Paulo Expo. convention centers.

  • Privileged location at the heart of the Vila Olímpia district.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 15 Meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 são paulo
brazil

Tel: +551121614900

Fax: (+55)11/21614949

Check-in from 15h00

Check out up to 12h00

  • By plane

    GUARULHOS At 36.5km / 22.68 miles

GPS :-23.595655, -46.684575

Exhibition centre

  • JOQUEI CLUBE 3.5 km / 2.17 mi
Exhibition centre

Your meetings and events

It also features meeting rooms that can be adapted to host up to 600 people in an auditorium; each room has a white board, electric screen, flip charts, coffee service, WIFI, broadband Internet, video conference facilities and personalized service.

Room descriptions and layouts

15 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel offers executive rooms divided into the following categories: Studio, Standard and Superior.

STUDIO ROOM with twin beds

  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

SUPERIOR ROOM with twin beds

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

EXECUTIVE ROOM with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

EXECUTIVE PREMIUM ROOM, 1 queen size bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Business Desk
Rooms

Our restaurants and bars

CIPÓRESTÔ

Type of cuisine: Regional

Offering a casual environment, perfect for business or social events. Serving a buffet service from Monday to Friday, and an à la carte service at the weekend. Open from 6am to midnight.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Café Orfeu

Type of cuisine: Cafe

LOBBY BAR

Non contractual photo

A cozy environment, perfect for business meetings, happy hour and entertainment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Grand Mercure Sao Paulo Vila Olímpia

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,181 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,087 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good service!

Customer review rating 4.5/5

Daniel R. Business - 26/03/2020 Confirmed reviews ALL

I spent four nights at this hotel ( i booked six but unfortunately due the Coronavirus i left before) & everything was good, food, breakfast, people so kind, etc … the room was comfortable & the location is good, nice business neighborhood in Sao Paulo.

Dear Daniel, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good Stay

Customer review rating 5.0/5

Marcelo C. Business - 23/03/2020 Confirmed reviews ALL

More than the nice spacious room I would like to say I was pretty impressed with the Gand Mercure team. Our experience was amazing, we stayed for 16 days and the whole team always had a smile, a nice word, sometimes going out of the way to make our stay better

Olá Marcelo, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenham tido uma excelente estada conosco e que o atendimento de nossa equipe tenha contribuído para sua satisfação, em especial da Cristina da governança e do Marcelo do restaurante. Esperamos receber vocês novamente em breve. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

quiet and well located.

Customer review rating 4.5/5

Ronald Couples - 22/03/2020 Confirmed reviews ALL

very comfortable and clean. ideally located

Dear Ron, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide an even better experience! Juliana Constantino Customer Experience

Good stay

Customer review rating 4.0/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

more options of tea

Dear Ana Carolina , Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! And please let us know what options of tea you like the most. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Excellent option in São Paulo

Customer review rating 5.0/5

Grossato Couples - 19/03/2020 Confirmed reviews ALL

Great location, close to many restaurants and malls. Safe area. Excellent rooms and great and friendly staff.

Olá Gilberto, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco! Esperamos receber você novamente em breve. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good breakfast, clean quite room, all employees willing and able to help.

Customer review rating 4.5/5

Anonymous Business - 09/03/2020 Confirmed reviews ALL

Would gladly stay here again which I plan too and will recommend it to others.

Dear Quentin Graeme, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! Regarding wifi, I talked to our IT manager and he said that he can help you with this matter on your next stay with us. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Very satisfyed with my stay

Customer review rating 5.0/5

Christiane Z. Business - 08/03/2020 Confirmed reviews ALL

First time as a gold member that a received an upgrading and to a renovated room. Thanks!!

Dear Christiane, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! The Gold members are extremely important to us and we do our best to grant the benefit of up grade upon availability, we are glad you could enjoyed it! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Super nice

Customer review rating 5.0/5

M. S. Business - 05/03/2020 Confirmed reviews ALL

I stayed 3 weeks at this hotel during my business trip and it was a pleasant stay. The personell was very helpful, nice property in a good neighborhood. Thank you for making my long stay close to the feeling of home

Dear S., Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good Stay

Customer review rating 4.5/5

Ian Business - 02/03/2020 Confirmed reviews ALL

Convenient Location and comfortable rooms.

Dear Ian Lawrence, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good breakfast but overall weak

Customer review rating 2.5/5

Christopher S. Business - 28/02/2020 Confirmed reviews ALL

I like staying at Mercure Vila Olímpia, but the sins are on the details; like old towels, the channel selection is poor (althouth there are lots of options), the quality of the food in the room service is not compatible with a GRAN hotel.

Dear Christopher, Thank you for taking the time to tell us about your experience. We are glad that overall you liked our hotel, but at the same time we feel sorry for the discomfort faced during your stay with us. Regarding towels, this month of March, we will receive a large amount of new towels to replace the old ones. Rest assured, that we are taking the appropriate measures to address the points of improvements also regarding the room service. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Well located

Customer review rating 4.5/5

Carlos R. Business - 24/02/2020 Confirmed reviews ALL

Business trip, close to the office

Dear Carlos, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

well located clean and organized.

Customer review rating 4.5/5

Antonio N. Business - 19/02/2020 Confirmed reviews ALL

Excelente staff and great experience overall

Dear Antonio, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

bad noise isolation on room

Customer review rating 2.0/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

bad noise isolation on room, Im not been picky, I was really bad the isolation between rooms, I could hear an entire phone call

Dear Pablo , Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. We have forwarded your observation about the acoustic isolation to our Maintenance Manager, who is already verifying the improvements. Any case do not hesitate to contact us during your stay, so that we can assist you promptly and monitor the unusual noises. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

The hotel staff is very good...well mannered, courteous and helpful.

Customer review rating 4.5/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

I've stayed at this property for many years and am pleased with the hotel. The location is excellent, the hotel is very clean, offering many services, an excellent breakfast and with a very good staff. The rooms on the higher floors that were remodeled a few years ago lack some basic necessities, like a hook to hang a towel in the bathroom (either on the door or on the wall). These rooms also do not have the drawer space that the "older" rooms have. I was told the lower floors are now being remodeled.

Dear Thomas , Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us and we have forwarded your compliments to our team! All your other comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience
Customer review rating 3.5/5

Hans Business - 09/02/2020 Confirmed reviews ALL

Staff was great! Room was okay but not good

Dear Hermanus Johannes, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments about the room have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Well located

Customer review rating 3.5/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

This hotel is good enough for my business needs.

Dear Sandra , Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Good stay

Customer review rating 4.0/5

Facundo M. Business - 01/02/2020 Confirmed reviews ALL

Very well located, good services and excellent breakfast! Stylish hotel at the center of trendy/business area of Sao Paulo.

Dear David , Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Great service overall

Customer review rating 5.0/5

David C. Business - 25/01/2020 Confirmed reviews ALL

I delivered a Porsche training event and I travel extensively so it’s nice to have such support from a nice and cooperative team

Dear David, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Excelente

Customer review rating 5.0/5

Martinho F. D. F. J. Business - 13/01/2020 Confirmed reviews ALL

All things working fine and the hotel are in the great location .

Dear Martinho, We are thankful for your comments. Our team is happy to know, that you had a pleasant stay with us and appreciated our location. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Relaxed ~ no stress

Customer review rating 5.0/5

Ana D. P. Business - 13/01/2020 Confirmed reviews ALL

Even though when I got there my reserve was cancelled by a technical issue of the hotel, I pretty much enjoyed my stay. Breakfast was good. The staff was very nice. And it was a very relaxed environment to arrive after a long day at work

Dear Ana Diaz, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

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