Grand Mercure Sao Paulo Vila Olímpia

Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.6/5 1,842 reviews

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Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.595655, -46.684575

Telephone +55 11 2161-4900

Fax +55 11 2161-4949

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

It also features meeting rooms that can be adapted to host up to 600 people in an auditorium; each room has a white board, electric screen, flip charts, coffee service, WIFI, broadband Internet, video conference facilities and personalized service.

Room descriptions and layouts

15 

meeting rooms

From 1 to 600 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The hotel offers executive rooms divided into the following categories: Studio, Standard and Superior.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,842 reviews

TripAdvisor Rating  4.0/5  1,175 reviews

Excellent service

Customer review rating 4.5/5

Ernesto C. Business - Confirmed reviews ALL

It was a very good experience. I stayed for 7 nights and and enjoyed my stay very much. Congratulations to all for the support and service.

Dear Ernesto Goncalves Ferreia, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Marina Mello Customer Experience Manager Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Bad service

Customer review rating 0.5/5

Caio O. Couples - Confirmed reviews ALL

The valet stole my sunglasses. The hotel staff charged me for the parking service, but didn't assume any responsibility.

Caro Caio, Muito obrigada por compartilhar a sua avaliação sobre sua estada no Grand mercure, dando assim a oportunidade de discutir sobre seus pontos de insatisfação. Lamentamos por não atender suas expectativas e pelos contratempos enfrentados. Em relação ao estacionamento, ele não é administrado por nós, possuímos apenas convenio para garantir melhores valores aos nossos hóspedes, mas, reforçamos os padrões de qualidade com a empresa parceira, pois é o que tanto prezamos proporcionar aos nossos clientes. De qualquer forma, agradecemos a sua gentileza em compartilhar suas percepções conosco e conforme já conversado com o supervisor do departamento, o valor será ressarcido. Nos colocamos à disposição para quaisquer necessidades. Esperamos que retorne para que possamos reverter algumas das suas impressões! Marina Mello Coordenadora de Qualidade e Experiência do Cliente Pullman & Grand Mercure SP Vila Olímpia

Beautifully decorated good location

Customer review rating 4.5/5

Anton7 Solo - Confirmed reviews ALL

The check-in was a breeze, I liked the simplicity in the room designs, I was assigned a room on the 16th floor so needless to say the view was great! The breakfast had a variety of spread and options for everyone. The gym was small but functional and is shared with Pullman hotel and lacked a pool.

Dear Antonio, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Excellent experience

Customer review rating 5.0/5

Jose M. B. Business - Confirmed reviews ALL

I had an excellent experience, even short, very well handled by the reception team, who was very careful with my needs.

Dear Jose, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us and will be a pleasure to share yours comments, I'm sure they will be very honored. We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Welcoming

Dear Kathryn, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are constantly seeking for improvements to provide unique experiences, and there is nothing more gratifying than to receive such great feedback from our guests! We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

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Other web-users rate our hotel

  • 285 reviews 9.6/10 Location
  • 550 reviews 7.8/10 Room
  • 689 reviews 8.6/10 Service
  • 18 reviews 8/10 WiFi
  • 342 reviews 8.9/10 Breakfast
  • 223 reviews 7.3/10 Comfort
  • 212 reviews 8.2/10 Cleanliness
  • 152 reviews 7.1/10 Food

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