Important: Our future Spa and Sauna will be available until 8/31/21. Discover the Wojo! solutions for workspaces at the Grand Mercure Vila Olímpia. The Room Office by Wojo! has private and comfortable offices. At Wojo Spot!, our communal coffee shop, lobby and restaurant can be used free of charge, including WIFI. The Private Room by Wojo! is a shared office solution for employees from the same company.

Grand Mercure Sao Paulo Vila Olímpia 4 stars

Name: Grand Mercure Sao Paulo Vila Olímpia
Address: SÃO PAULO, 04551 000, BRAZIL
Telephone: (+55)11/21614900
Rating: 4.3

Customer review rating 4.3/5 10,412 reviews

ALLSAFE approved hotel

Your loyalty is rewarded

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+ 10 Services

Grand Mercure Sao Paulo Vila Olímpia

Upscale hotel for business and leisure

Welcome to the Grand Mercure São Paulo Vila Olímpia! We are now open and welcome you for leisure or work activities with ALLSAFE sanitization protocols.

Mr Ronei BORBA, Hotel Manager

The Grand Mercure SP Vila Olímpia offers an authentic Brazilian experience. It offers renovated and spacious upscale rooms, such as the Premium Executive, designed by the architect Jóia Bergamo. The CipóRestô restaurant serves contemporary and Brazilian cuisine, features private spaces and an outdoor balcony. Hold your event in the largest convention center in the region, capacity up to 600 people.

The hotel is in one of SP's high tech neighborhoods with easy access to Marginal Pinheiros, Bandeirantes and Faria Lima streets. The new Vila Olímpia mall is just across the street. Explore local cuisine such as Eataly and outdoor activities at Ibirapuera or Povo Park. Nearby hospitals, health and aesthetic clinics include Hospital São Luiz, Santa Paula and Sancta Maggiore.

At the Grand Mercure SP Vila Olímpia we welcome our guests and events with an authentic, sophisticated and Brazilian experience guaranteed by ALLSAFE upscale and sanitization standards. Book now!

Hotel extras

Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels
CipóRestô restaurant with outdoor balcony and Brazilian cuisine
Corporate and social event spaces with capacity for up to 600 people
Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK
Hotel with helipad located 10 min from Congonhas Airport - SP

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Public indoor parking (Paying)
- Valet parking
- Well-lit parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-out Paying
- Early Check-in from 9am (Paying) Check in early! Book your early check-in and you will have access to your room from 9am. Check prices and availability for the desired date. Exclusive offer for online purchase.
- Late Check-out until 3pm (Paying) Enjoy your comfortable room for longer! Book your late check-out and stay until 3pm on the check-out day. Check prices and availability for the desired date. Exclusive offer for online purchase.
Laundry
- Dry cleaning / Ironing
- Ironing room
Porter

Breakfast Paying
2 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS

Fitness centre
Well-being
- Massage
- Sauna

15 Meeting room(s)
Congresses/conventions
- Congress center congrs
- Conventions hotel conven
Business center with support staff
Copy/print service available

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Bar
Meeting rooms

- Reduced mobility Facilities
- Wheelchair accessible hotel
Express check-out
- High Speed WiFi
- High Speed internet (Extra)
- WiFi at the hotel
- WiFi in the communal areas

Accessibility
- Reduced mobility Facilities
- Wheelchair accessible hotel
Express check-out
Wi-Fi (Extra)
- High Speed WiFi
- High Speed internet (Extra)
- WiFi at the hotel
- WiFi in the communal areas

- On site
- Parking opened 24/7
- Private
- Valet parking

PARKING (Extra)
- On site
- Parking opened 24/7
- Private
- Valet parking

1 Bar(s)
1 Restaurant(s)
Buffet (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
1 Restaurant(s)
Breakfast (Extra)

Buffet (Extra)
Room service
- Cold snacks
- Hot meals

14 Meeting room(s)
Business center with support staff
Meeting rooms

14 Meeting room(s)
Business Center

Business center with support staff
Meeting rooms

- Bodybuilding equipment/Gym
- Gym

Sports activities
- Bodybuilding equipment/Gym
- Gym

- 100% Non Smoking Property
- Air Conditioning
- Dry cleaning / Ironing
- 1 room for people with reduced mobility
- 16 floors
- 213 rooms
- English
- Portuguese
- Spanish
- Plugs and converters available on desks
- Porter

Hotel Services And Equipments
- 100% Non Smoking Property
- Air Conditioning
- Dry cleaning / Ironing
Hotel informations
- 1 room for people with reduced mobility
- 16 floors
- 213 rooms
Languages spoken at the hotel
- English
- Portuguese
- Spanish
Services available at reception
- Plugs and converters available on desks
- Porter

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 são paulo
brazil

Tel: +551121614900

Fax: (+55)11/21614949

Check-in from 15h00

Check out up to 12h00

By plane
GUARULHOS At 36.5km / 22.68 miles
By helicopter
Heliponto At nullkm / null miles

GPS :-23.595655, -46.684575

JOQUEI CLUBE 3.5 km / 2.17 mi

Your meetings and events

It also features meeting rooms that can be adapted to host up to 600 people in an auditorium; each room has a white board, electric screen, flip charts, coffee service, WIFI, broadband Internet, video conference facilities and personalized service.

Room descriptions and layouts

meeting rooms

From 1 to 600

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 20 participants
- U-shaped Room 15 participants
- Board-room 15 participants
- Classroom style 10 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 30 participants
- U-shaped Room 20 participants
- Board-room 10 participants
- Classroom style 10 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 20 participants
- Board-room 15 participants
- Classroom style 20 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 40 participants
- U-shaped Room 20 participants
- Board-room 15 participants
- Classroom style 18 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 45 participants
- U-shaped Room 25 participants
- Board-room 15 participants
- Classroom style 25 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 60 participants
- U-shaped Room 25 participants
- Board-room 20 participants
- Classroom style 30 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 200 participants
- U-shaped Room 50 participants
- Board-room 50 participants
- Classroom style 100 participants
- Banquet 100 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 200 participants
- U-shaped Room 50 participants
- Board-room 50 participants
- Classroom style 100 participants
- Banquet 100 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 200 participants
- U-shaped Room 50 participants
- Board-room 50 participants
- Classroom style 100 participants
- Banquet 100 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 400 participants
- U-shaped Room 100 participants
- Board-room 100 participants
- Classroom style 200 participants
- Banquet 200 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 400 participants
- U-shaped Room 100 participants
- Board-room 100 participants
- Classroom style 200 participants
- Banquet 200 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 600 participants
- U-shaped Room 200 participants
- Board-room 200 participants
- Classroom style 350 participants
- Banquet 350 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
São paulo 1	38 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel
São paulo 3	38 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel
Sao paulo 9	38 m²	2 m	20 participants	15 participants	15 participants	10 participants	Configuration is not available for this hotel
São paulo 2	38 m²	2 m	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel
São paulo 4	40 m²	2 m	30 participants	20 participants	10 participants	10 participants	20 participants
Sao paulo 6	48 m²	2 m	40 participants	20 participants	15 participants	20 participants	20 participants
Sao paulo 8	48 m²	2 m	40 participants	20 participants	15 participants	18 participants	20 participants
Sao paulo 7	59 m²	2 m	45 participants	25 participants	15 participants	25 participants	30 participants
São paulo 5	68 m²	2 m	60 participants	25 participants	20 participants	30 participants	30 participants
Faria lima 1	202 m²	5 m	200 participants	50 participants	50 participants	100 participants	100 participants
Faria lima 3+4	213 m²	5 m	200 participants	50 participants	50 participants	100 participants	100 participants
Faria lima 2	218 m²	5 m	200 participants	50 participants	50 participants	100 participants	100 participants
Faria lima 1+2	420 m²	5 m	400 participants	100 participants	100 participants	200 participants	200 participants
Faria lima 2 to 4	431 m²	5 m	400 participants	100 participants	100 participants	200 participants	200 participants
Faria lima 01 a 04	639 m²	5 m	600 participants	200 participants	200 participants	350 participants	350 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Videoconferencing
Podium
Day light
WIFI access
Video equipment
Overhead projector
Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel offers executive rooms divided into the following categories: Studio, Standard and Superior.

STUDIO ROOM with twin beds

Max. number of persons: 2
Area: From 22 m² / 237 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk

SUPERIOR ROOM with twin beds

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk

EXECUTIVE ROOM with 1 queen-size bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk

EXECUTIVE PREMIUM ROOM, 1 queen size bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk

Room Office - Apartment without bed adapted as an office

Max. number of persons: 2
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Business Desk

Our restaurants and bars

Café Orfeu

Type of cuisine: Cafe

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

CIPÓRESTÔ

Type of cuisine: Regional

Offering a casual environment, perfect for business or social events. Serving a buffet service from Monday to Friday, and an à la carte service at the weekend. Open from 6am to midnight.

Monday 12:00 - 15:00
Tuesday 12:00 - 15:00
Wednesday 12:00 - 15:00
Thursday 12:00 - 15:00
Friday 12:00 - 15:00
Saturday 12:00 - 15:00
Sunday 12:00 - 15:00

LOBBY BAR

A cozy environment, perfect for business meetings, happy hour and entertainment.

Monday 06:00 - 24:00
Tuesday 06:00 - 24:00
Wednesday 06:00 - 24:00
Thursday 06:00 - 24:00
Friday 06:00 - 24:00
Saturday 06:00 - 24:00
Sunday 06:00 - 24:00

Our guest reviews for
Grand Mercure Sao Paulo Vila Olímpia

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,412 reviews

TripAdvisor Rating 4.0/5

1,090 reviews

2021 TripAdvisor Certificate of Excellence — Certificate of excellence 2021

Awesome

Marcus A. Business - 25/07/2021 Confirmed reviews ALL

It is always a pleasure to be in Grand Mercure Vila Olímpia Hotel.

Dear Marcus, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Grand Mercure SP Vila Olímpia

Excellent Stay

Maria C. Business - 02/07/2021 Confirmed reviews ALL

Great room, COVID safety rules obeyed, excellent breakfast and awesome staff! Pedro who works at the front desk even managed to help me with charging my phone. I highly recommend!

Dear Maria C., Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia

Outstanding service as usual

Ana B. Solo - 27/06/2021 Confirmed reviews ALL

Because of the outstanding services and courtesy of the Gran Mercure Villa Olimpia team, I have chosen this hotel as my place to stay while in Sao Paulo every time I go to Brazil to visit my relatives. Excellent accommodations, facilities and location.

Dear Ana, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good stay

Marcus M. V. Business - 21/06/2021 Confirmed reviews ALL

As always, a personalized and customized service. Staff was friendly and treated me and my wife with courtesy and attention to our particular needs and expectations.

Dear Marcus Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience Manager Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Well located!

Gustavo S. Business - 13/06/2021 Confirmed reviews ALL

Well located. And great service!

Dear Gustavo S., Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Great hotel

Mariana Business - 08/06/2021 Confirmed reviews ALL

Great hotel. Staff was the most amazing staff i have even encountered on a hotel. Everyone was super helpful and accommodating!

Dear Mariana, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Well located

Anna Couples - 29/05/2021 Confirmed reviews ALL

It was only a night but was comfortable.. The decoration is nice The bed and pillows are good..

Dear Anna , Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

I had a good stay, the staff helpful and assisted me with all requests.

C K. Business - 25/05/2021 Confirmed reviews ALL

A pleasant stay at the Grand Mercure. I usually stay at Pullman as a like to take baths, however; the room was cleaned every day, the shower is large with sufficient water pressure and will return again.

Dear Carlos, We are all very grateful to know that you enjoyed the Grand Mercure experience. Due to the pandemic and the last restrictive phases, we had to pause the Pullman services and concentrate our services on the Grand Mercure Vila Olímpia. We appreciate your understanding in such a challenging time. Our team is happy to know that you had a pleasant stay with us and also would like to inform you that Pullman will reopen on June,7th. We look forward to welcoming you back soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

Good stay

Robert Couples - 14/05/2021 Confirmed reviews ALL

Three nights . All went well.

Dear Robert, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience

Good service!

Daniel R. Business - 26/03/2020 Confirmed reviews ALL

I spent four nights at this hotel ( i booked six but unfortunately due the Coronavirus i left before) & everything was good, food, breakfast, people so kind, etc … the room was comfortable & the location is good, nice business neighborhood in Sao Paulo.

Dear Daniel, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good Stay

Marcelo C. Business - 23/03/2020 Confirmed reviews ALL

More than the nice spacious room I would like to say I was pretty impressed with the Gand Mercure team. Our experience was amazing, we stayed for 16 days and the whole team always had a smile, a nice word, sometimes going out of the way to make our stay better

Olá Marcelo, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenham tido uma excelente estada conosco e que o atendimento de nossa equipe tenha contribuído para sua satisfação, em especial da Cristina da governança e do Marcelo do restaurante. Esperamos receber vocês novamente em breve. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

quiet and well located.

Ronald Couples - 22/03/2020 Confirmed reviews ALL

very comfortable and clean. ideally located

Dear Ron, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide an even better experience! Juliana Constantino Customer Experience

Good stay

Anonymous Business - 21/03/2020 Confirmed reviews ALL

more options of tea

Dear Ana Carolina , Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! And please let us know what options of tea you like the most. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Excellent option in São Paulo

Grossato Couples - 19/03/2020 Confirmed reviews ALL

Great location, close to many restaurants and malls. Safe area. Excellent rooms and great and friendly staff.

Olá Gilberto, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco! Esperamos receber você novamente em breve. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good breakfast, clean quite room, all employees willing and able to help.

Anonymous Business - 09/03/2020 Confirmed reviews ALL

Would gladly stay here again which I plan too and will recommend it to others.

Dear Quentin Graeme, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! Regarding wifi, I talked to our IT manager and he said that he can help you with this matter on your next stay with us. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

EXCELLENT STAY

jlhoeffel Couples - 17/10/2019 TripAdvisor review

We really enjoyed our stay. Great staff, very helpful and always available. Nice room. The breakfast was good and with many options. The Grand Mercure has many options around like good restaurants and bars and is very close to a nice Shopping Mall. We had a good time and we totally recommend it.

Hello Jlhoeffel, Thank you for taking the time to share your comments about your stay with us! It is gratifying to know that you had a EXCELLENT STAY with us! We appreciate your compliments about our service, helpful staff and especially about the variety of breakfast! Our team would be delighted to welcome you back soon! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Good value

Tommy N Family - 24/10/2018 TripAdvisor review

Great stay! The neighborhood is lovely, the hotel is very beautiful and the rooms are great, although not very big. Breakfast is great too. Second time I stay there and I've been very pleased both times!

Hello Tommy, Our team is thrilled to receive your kind words! Thank you! We are delighted to hear that you had another great stay with us! It would our pleasure to welcome you back soon! Simona Romero Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Hotel in reform and precarious service

JLOPES_BR Business - 04/07/2018 TripAdvisor review

Hotel under renovation and poor service. Rooms with old furniture, smell of paint, no Le Club service at any time, should not have the Mercure brand, the only good thing is the location. Another option would be the Pullman hotel which is next to the Mercure.

Dear Jlopes, We are sorry for not meeting your expectations and for the setbacks. We already explained the mentioned points and the actions that we took by e-mail, and would like to have the opportunity to welcome you back, to reverse your impressions. Rest assured that the attention and priority with the guest requests are our focus and we reinforced with the whole team. In addition, let us inform that the Maintenance Manager is gradually working on repairs and conservation services in the rooms that have not yet undergone the retrofit process. Regards, Bianca Tavano Customer Experience Manager

Very Good hospitality specially from people of front Desk

gomeskle Couples - 27/04/2018 TripAdvisor review

Very Good bedrooms, room cleaning and quiet environment. The valet parking service is very agile and the attendants are very polite. The bar staff are very attentive and helpful, doing their utmost to help...

Dear gomeskle, We are grateful to receive such a positive feedback! Thank you so much! It makes us glad to know that our accommodations and the attention and politeness of the team could contribute to your satisfaction! We are looking forward to your next visit! #FeelWelcome Bianca Tavano Customer Experience Manager

Perfeito!

fmnfisio Couples - 15/06/2017 TripAdvisor review

From check in to check out, everything was perfectly harmonious. There was no problem anyway. Very enjoyable! Attentive staff, breakfast with lots of variety. Clean and equipped room. Fair price. Highly recommended!

Dear Guest, We appreciated that you have dedicated your time to rank us and share your observations about us! It's really nice to see you have enjoyed our facilities and our special breakfast. Our staff is glad with your genuine recognition. Thank you very much! We hope to see you soon, in your next visit to Vila Olímpia'a area! :) Best regards, Fernanda Leite Customer Experience

Our most recent 20 reviews

In partnership with TripAdvisor

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Hotel extras

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Exhibition centre

Your meetings and events

Our accommodation(s)

Our restaurants and bars

Café Orfeu

CIPÓRESTÔ

LOBBY BAR

Our guest reviews for Grand Mercure Sao Paulo Vila Olímpia

Our other hotels nearby

Pullman São Paulo Vila Olímpia Hotel

Mercure São Paulo JK

Mercure São Paulo Vila Olímpia Hotel

ibis São Paulo Ibirapuera Hotel

Our guest reviews for
Grand Mercure Sao Paulo Vila Olímpia