Novotel Caserta Sud

Novotel Caserta Sud 4 stars

Customer review rating (ALL Rating) 4.0/5 133 reviews

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Hotel extras

  • Large garden with terrace and outdoor swimming pool

  • Tranquil and relaxing environment

  • Conveniently located near Caserta Sud highway exit

  • Comfortable and functional Family Rooms

  • Pets allowed

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Caserta Sud

Ss 87 Sannitica Km 22 600
81020 CAPODRISE
Italy

GPS:41.041667, 14.324167

Telephone +39 0823 826553

Fax +39 0823 516043

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVOTEL CAFE

Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Your meetings and events

Extensive experience and expertise for high quality and successful meetings. With the Meeting@Novotel offer, Novotel promises the right solution to meet every need. Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

10 

meeting rooms

From 1 to 220 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

A large room with King bed, en suite bath or shower, sofa bed, work area, TV set, WIFI connection, hair dryer, safe. Up to 2 adults A modern spacious room with king-size bed, en suite shower, sofa bed, ergonomic work area, TV, WIFI connection, hair dryer, minibar and tea & coffee making facilities. Up to 2 adults and 2 children.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  133 reviews

TripAdvisor Rating  3.5/5  848 reviews

Poor Customer Service

Customer review rating 1.5/5

Nick B. Families - Confirmed reviews ALL

So I am an Accor Member. I stay in Novotel's regularly. I felt the hotel was ok. We stayed for 7 days. For me the issues is the front desk and duty managers. We travelled with 3 children one of which is disabled (Autistic). We booked this hotel to use the pool, there is nothing on the website to say this pool is closed at all. We checked in and and asked where the pool was we were told it was closed. The duty manager came out and shrugged his shoulders and said it is closed for winter. I had rang Accor before booking and they said it would be open as it is not saying closed. The Restaurant team and Cleaning team were polite and professional. Front desk not. we were not asked about our stay on check out they did not even say goodbye. I will be emailing customer services with a full break down on the stay.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Caserta Sud. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Due to the weather forecast, in Caserta the pool is closed from september to june and we apologize for this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud

good location, far from Naples.

Customer review rating 4.5/5

Simao R. Business - Confirmed reviews ALL

everything ok

Unexpected stay was a wonderful experience!

TripAdvisor rating 5.0/5

K2245OGjanep Couples - TripAdvisor review

The staff was excellent from the moment we arrived! The food was delicious! All the staff were very accommodating to help us because we do not speak Italian! Unfortunately, my wife was experiencing gastric upset before we arrived, which got worse. The staff, Viviana and Alba contacted and brought doctors to our room and translated in English for the doctors! Then the staff coordinated with the Chef to make food recommended by the doctor! The manager of Viviana and Alba assisted in getting the doctor to make a house call! In general, the facility was clean and beautiful! The staff are a shining star in the Novotel company! I highly recommend this wonderful hotel! They went above and beyond to make our visit wonderful! Thank you so very much! This staff should be the benchmark for other hotels in your company! Mille Gratszia!!!

Very bad

Customer review rating 1.0/5

X Families - Confirmed reviews ALL

The room was old and smelly of smoke. The toilet flush was difficult to use, the bathroom and room were dirty and the floor carpet was full of stains!!!

Dear Guest, We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We are restiling our hotel and until today we renovated one third of the rooms. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management and Staff of Novotel Caserta Sud

Good stay

Customer review rating 4.0/5

P. M. Business - Confirmed reviews ALL

Its an average hotel, a little old and needs to be renewed.

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Other web-users rate our hotel

  • 75 reviews 8.9/10 Location
  • 158 reviews 5.8/10 Room
  • 157 reviews 9.1/10 Service
  • 88 reviews 9.1/10 Breakfast
  • 82 reviews 3.6/10 Cleanliness
  • 68 reviews 5.2/10 Vibe
  • 39 reviews 3.7/10 Amenities

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