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Amarterra Villas Bali Nusa Dua - MGallery 5 stars

Customer review rating 4.9/5 1,435 reviews

ALLSAFE approved hotel

Amarterra Villas Bali Nusa Dua - MGallery
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+ 22 Services

Hotel extras

  • Easy access to Nusa Dua and Tanjung Benoa attractions

  • 3 luxury villa types ranging from 200 m2 to 300 m2

  • Close to Bali Convention Centre and Bali Collection mall

  • Full WiFi access throughout the villas

  • Gorgeous private pool villas and hotel grounds

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a dayPaying
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (nearby)Paying
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
  • Beach and water sportsPaying
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Amarterra Villas Bali Nusa Dua - MGallery

Kawasan Pariwisata Nusa Dua BTDC
Resort Area Resort lot block B
Bali
80363 bali
indonesia

Tel: +62361776400

Fax: (+62)361/776300

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 14.8km / 9.2 miles

GPS :-8.805669, 115.228775

Congress centre

  • BNDCC 1.9 km / 1.18 mi
Congress centre

Our accommodation(s)

39 private pool villas designed for comfort and luxury. Occupying 200-300 m² land, each villa is built with high-quality local materials. Everything is made with high craftsmanship and artistic value.

One Bedroom Villa with private pool

  • Max. number of persons: 4
  • Area: From 200 / 2153 sq ft
  • Views: Pool side *
  • Most of the accommodation: PRIVATE_POOL *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Two Bedrooms Villa with private pool

  • Max. number of persons: 8
  • Area: From 300 / 3229 sq ft
  • Views: Pool side *
  • Most of the accommodation: PRIVATE_POOL *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

3 Bedrooms Villa with private pool

Accessible room
  • Max. number of persons: 8
  • Area: From 858 / 9236 sq ft
  • Views: Pool side *
  • Most of the accommodation: PRIVATE_POOL *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Villas

Our restaurants and bars

TERRA TERRACE

Type of cuisine: International

With contemporary cooking techniques, our International Chefs create a unique combination of rich Balinese culinary delicacies and authentic Indonesian cuisines, served in savoury modern style dishes

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TERRA TERRACE

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Amarterra Villas Bali Nusa Dua - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.9/5

1,435 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,132 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Cozy design

Customer review rating 5.0/5

Franky Friends - 19/02/2021 Confirmed reviews ALL

I love the design, outdoor and indoor. Very cozy. A lot of spot for taking grear photos and selfies. The bfast is very tasty, particularly the pancake with maple syrup: perfect! And also like the egg benedict. The warmness from the staff members makes us feeling comfortable and it matches the coziness of the property, even though it is not situated right at the beach side. Thumbs up!

Dear HF, We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

GOOD SERVICE

TripAdvisor rating 5.0/5

Claudius0702 10/02/2021 TripAdvisor review

This is the first time I and my family stayed here, we choosed this Villa for celebrate our Son Birthday. All the staff are very nice, polite and helfull. The villa looked rather old style but still comfortable and also had very good maintained. Will come again next trip. Thanks for the service.

Dear Claudius0702, We very much appreciate your comments regarding your stay at Amarterra Villas Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Adrien Michel Marie

GOOD STAY

Customer review rating 5.0/5

Hessel S. W. Families - 26/01/2021 Confirmed reviews ALL

I stayed for a couples night in a 2 bedroom Villa with private swimming pool. The villa was so clean has a nature vibe, outdoor & semi outdoor bathroom. I had a floating breakfast bring ala carte. They have their own private beach area for hotel guests only which a short stroll from the hotel by riding bike (provide by Amarterra) I would highly recommended this villa for the comfartable to stay in Nusa Dua Bali. Thank you Amarterra

Dear Mr. HSW, We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Excellent

Customer review rating 4.5/5

R B. Couples - 25/01/2021 Confirmed reviews ALL

All greats, villa well maintain, staff very attentive, good breakfast and food

Dear Mr RB, We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery Collection. Thank you for being our loyal member as Platinum status. It is always a pleasure to receive positive feedbacks. I will share your comments with the staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also have taken note for some point of your constructive feedback. Please rest assure we will review on this and follow up accordingly. We looking forward to welcoming you again here at Amarterra Villas Bali Nusa Dua Sincerely, General Manager

A lovely villa at Nusa Dua

TripAdvisor rating 5.0/5

Avellia A 24/01/2021 TripAdvisor review

It’s located in Nusa Dua. And if you’d like to have a pleasant and relaxing trip, you’ll definitely enjoy this villa. It has nature vibe, outdoor + semi outdoor bathroom. There’s also a pool inside your villa. You might riding a bike ( provided by Amartera ) around hotel area or BTDC Nusa Dua Resort Area. Their banana pancake and banana rama are also lit. You should try it!

Dear Avelliaa, Thank you very much for taking your time in giving reviews regarding your staycation at Amarterra Villas Bali Nusa Dua. We are so glad to know that you had an enjoyable stay with us, as your highlight about the bathroom which has a nature vibe, the private pool and the banana cake and rama that you like it so much. Your satisfaction is the best reward for our staff to strive the best quality of service. I will share your comment to all the staff. I am sure that this feedback will serve as an encouragement for them and all of our staff as we strive to continuously improve the quality of our services. Thank you very much for staying with us and we certainly look forward to welcoming you back in near future. Best Regards, Adrien Michel Marie General Manager

Good hotel/villa, premium location

Customer review rating 5.0/5

Anonymous Couples - 17/01/2021 Confirmed reviews ALL

Amarterra team has been succeeded to surprised my wife on her birthday. Special arrangement in the room with special welcome amenities. Romantic dinners was fantastic, i am very appreciate for the hard work, its beyond my expectation. And food also magnificent delicious, thank to the super chef.

Dear Mr. ORJ, We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. in other hand, we have taken note for all the feedback that you wrote on this review, for our improvement on the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Best stay experience so far

Customer review rating 5.0/5

Yunita Families - 17/01/2021 Confirmed reviews ALL

We were greeted and served very well during our visit in this difficult time. The service, the food, the cleanliness, and the place itself are superb...We were upgraded from 1 BR villa to 2 BR villa which is unbeliavable generous. The kids especially love the jacuzzi !!! they can't stop playing with the bath foam as well.

Dear Mrs. YW, We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Nice Staycation

TripAdvisor rating 5.0/5

SSanto87 10/01/2021 TripAdvisor review

Overall enjoy and happy with my stay. The service is good. The villa is great with quite big private pool , so you don't need to go to the big pool , more safety during this pandemic situation. Thank you.

Dear SSanto87, Warmest greeting from Amarterra Villas Bali Nusa Dua. Thank you for taking your precious time to sharing your experience on this TripAdvisor page. We are pleased to hear you have brought the memorable and great experience on your recent stay. It is our commitment to delight our valued guests and ensure to make all guest stay with comfort and feel safe especially during this pandemic situation. Thank you very much for staying with us and we certainly look forward to welcoming you back in near future. Best Regards, Adrien Michel Marie General Manager

Great couple of nights staycation

TripAdvisor rating 4.0/5

geoffmark 05/01/2021 TripAdvisor review

We stayed for a couple of nights in a 1 bedroom villa. Check in was easy and the hotel facilities explained clearly. As we were early our villa wasn't ready so we had a coffee in the restaurant and from there was escorted to our villa in a buggy and again all the villa functions were explained clearly and our questions answered. The villa was in immaculate condition and presented very well. They have their own private beach area for hotel guests only which is a short stroll from the hotel via the private back entrance. We had breakfast and dinner both days in the restaurant with the breakfast being ala carte and a good choice of western or indonesian food and was presented well and served hot. We had 2 courses for dinner each night which again were presented well, excluding my club sandwich which I was disappointed with as it didn't look appetising, badly made and not what I would expect from a 5 star hotel (and I have eaten club sandwiches around the world in many many hotels) but was quickly replaced with another dish of my choice so overall the food was good, nicely presented and tasty. From Front Office We would like the thank Indah, Mahendra and especially Aslan for his friendly and personal service and was a great ambassador for Amarterra. From the restaurant thank you to Chandra and Liberta who served us each day for their fantastic and personalised service that added that special touch to the stay. If I could rate the hotel 4. I would as it was almost a perfect stay. We will definately be back soon

Dear Geoffmark, Warmest greetings from Amarterra Villas Bali Nusa Dua. Thank you very much for choose Amarterra Villas to complement your holiday on Bali Island. We are so delighted to learn that have a great experience stay with us. As you highlighted from the check-in process was so efficient and well villa’s information delivered to you, great villa condition, beach access, and a good choice of food. On another side, thank you for bringing to our attention for the club sandwich that did not meet your expectation which this becomes a good input for us to avoid any future occurrence. However, I am so glad that my team had done a quick response to the recovery of your experience. We were always so proud of having great team members who are willing to deliver the most high level of hospitality. Your excellent feedback has been shared with the entire team including Indah, Mahendra, Arsland, Chandra, and Liberta. Once again, thank you to trust us for your next plan to stay with us again, and on this opportunity that we will able to show you that we are indeed a five-star hotel providing the expected service levels. Best Regards, Adrien Michel Marie General Manager

Good stay, well located

Customer review rating 4.0/5

Shintia Families - 02/01/2021 Confirmed reviews ALL

Staff sangat ramah, helpful, kebersihan terjaga, akses bagus

Kepada Ibu S. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Amarterra Villas Bali Nusa Dua - MGallery. Menjadi sangat menyenangkan bagi kami, mengetahui bahwa Anda mendapatkan pengalaman tinggal yang baik dengan staff yang ramah, cepat tanggap dalam memberi bantuan dan kebersihan yang terjaga. Namun, kami juga sadar bahwa proses check in yang mungkin tidak sesuai dengan ekspetasi Anda. Dalam hal ini, kami berusaha untuk memberikan layanan kamar terbaik, terlebih pada situasi sekarang ini yang mana butuh extra waktu untuk melakukan pembersihan dan strelisasi. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat Saya, General Manager

Was great choice.

TripAdvisor rating 5.0/5

HNK_Indo 02/01/2021 TripAdvisor review

Staffs are very kind. They were following government protocol very well . As a member of Accor i felt very welcomed. And facilities are well maintained. Beach was just 5mins walking, bicycle also available. Buggy cart also can be called if needed :)

Dear HNK_Indo, Warmest greeting from Amarterra Villas Bali Nusa Dua. First of all, thank you for having chosen our villa as preference stay during “New Normal" and for taking your precious time to sharing your experience on TripAdvisor page and so appreciate to becoming our loyalty member with Accor Hotels. We are pleased to learn that you had an enjoyable stay from first time check in until check out as they are an encouragement for our team to continuously deliver a true sincerity experience to our esteemed guests. Together with Amarterra Family, thank you for your support to Amarterra and we look forward to welcome you back in near future. Best Regards, Adrien Michel Marie General Manager

Peaceful, back to nature ambience, really enjoyed my stay !

Customer review rating 4.0/5

Oey M. W. Couples - 21/12/2020 Confirmed reviews ALL

Everything is good, love the villa, the services, the friendliness of the staffs. However, the wooden floors at the wardrobe area needs immediate maintenance as it's almost coming apart when we stepped on it. We really loved our stay and will definitely come back again !

Dear Ms. OMW, We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted about the floor at wardrobe area in the villa. Please rest assure that I have liaised with Chief Engineering to follow up immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Private, secluded, exclusive

Customer review rating 5.0/5

Paul J. S. Couples - 05/11/2020 Confirmed reviews ALL

This was our first time stay at a Villa-style hotel and we were pleasantly surprised by the kind of stay we experienced. If you look for a quiet and private stay in an exclusive area in Bali, away from touristic area but close enough to shopping, Amarterra Villas is your option. For us, however, after 3 days (we stayed here for 5 days), it became too quiet and lonely. The hotel has NO direct access to the beach, just need to walk about 500m from the back door of the hotel and you'll be a the Mengiat Beach. The staff said there is an area allocated for the Amarterra guests. About 500m from the lobby to the Bali Collection shopping center with 82 stores & restaurants. We were there in the middle of the pandemic, only 5 ouf ot 82 stores were open, the rest was closed off. The Sogo supermarket remains open for business.

Dear Mr. PJR, We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Unforgettable moment

Customer review rating 4.5/5

Gunawan Families - 31/10/2020 Confirmed reviews ALL

Stayed 1 night at 1bedroom private pool villa and all were extremely satisfied. Villa is big and clean, all staffs are very kind and friendly, breakfast taste also delicious. We requested for floating breakfast at Villa and the restaurant staff set everything nicely. They also served delicious cake for celebrating our wedding anniversary. Bath towel and bed linen, bedcover are all clean. Very recommended.

Dear Mr. G, We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

good place, good villa

Customer review rating 4.5/5

Raudah Couples - 22/10/2020 Confirmed reviews ALL

amazing

Dear MS. RRU, We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery. We are delighted to learn that you have had an enjoyable stay and that we contributed in some small way to make your recent experience with us a pleasant and memorable one. Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve in particular with our Wifi connection. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

wonderful stay

Customer review rating 5.0/5

Renato Families - 24/09/2020 Confirmed reviews ALL

beautiful villa with private pool, the jacuzzi is amazing and modern, th food and floating breakfast are great, the staff and hospitality are exceptional, that was my first time stay at Amarterra Nusa Dua, and surely wont be the last. Thanks alot. Really enjoyed

Dear Mr. MRP, We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Very good customer service

Customer review rating 4.0/5

Erwin Families - 23/08/2020 Confirmed reviews ALL

The staffs are very friendly and helpful

Dear Mr. ER, Our utmost gratitude for your kind to select Amarterra Villas Bali Nusa Dua and for sharing your experience in this review. We learn that your stay overall was fine and you really enjoyed the friendly and helpful service of our associates. Part of your stay, notice that the main concern about the WiFi connection was not smooth enough. We are care and commit to following up this matter to turn around your first experience, and show you a truly make your stay as memorable one. Once gain, thank you and together with Amarterra family we look forward to welcoming you back in the near future. Sincerely, General Manager

4DAYS3NIGHTS

TripAdvisor rating 5.0/5

xxxxlalaxxxx Couples - 11/01/2020 TripAdvisor review

Staffs are friendly and helpful. Beach and Bali collection(shopping arcade) just 5mins walk from hotel you also can ask hotel staff to drive you there. Hotel only have 1restaurant but its good enough for satisfy my 3meals and the lobster was good, breakfast is nice I like it serve as a la carte iso buffet. Mini bar in the room is free of charge (except alcohol). The pool size in the room is bigger than I thought at least the size is good enough to swim a bit. But the outdoor shower location is a bit inconvenience. Overall its nice to stay in Amarterra Villas Bali Mgallery.

Dear xxxxlalaxxxx, We very much appreciate your comments regarding your stay at the Amarterra Villas Bali Nusa Dua - MGallery Collection. It is always a pleasure to receive positive feedbacks. I will share your comments with the staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We looking forward to welcoming you again here at Amarterra Villas Bali Nusa Dua Sincerely, Patricia Ghamami

Good but not Great

TripAdvisor rating 4.0/5

PBBParis Friends getaway - 17/10/2019 TripAdvisor review

It was our 3rd time at the Villas. Villas and grounds are perfectly maintained and very enjoyable. The access to the beach is easy and the beach area is perfect. The service this time was not as great as the previous times: - no cold towels on arrival (would have been appreciated after a long trip); - welcoming encense ceremony not in the villa but at the reception i.e. just to give us a bracelet to confirm we are patrons of the hotel: in that case give us the bracelet and forget the ceremony alltogether; - no daily fruit basket (while advertised on the hotel web site); moreover the basket we had on arrival was removed on the third day while not finished; - minibar stock either colas or local drinks; no more refreshing ice tea - had to ask twice for refilling the shower gel - no greating from the Manager while she was talking to guests next to our table at breakfast for a long time. A minimum "hello" would have been appreciated especially when there are 6 tables. Globally these are minimal lacks of service but it shows a downward trend in the service. Re. breakfast although very good it was also downgraded: no more lobster offer. As a conclusion we used to have great stays at the Villas, this time it was good

Dear PBBParis, Thank you very much for your continued loyalty and for choosing Amarterra Villas Bali Nusa Dua, for the third time, as your home away from home in Bali. We very much appreciate your valuable feedback, and the detailed information you have shared with us about missed standards during your visit. It is always important for us to know how our guests view the changes we make to our menus, amenities and services. We have indeed made some minor changes to some offer, however, it also appears that some basic standards were missed during your visit. Please accept my apologies for the details missed, and rest assured that we continue to uphold the same standards you have come to know us for, and have no intention of down grading our service. It is feedback such as yours that allows us to retrace our steps to ensure consistency and accuracy in everything we do. We need to take the opportunity to connect with our guests, as you well mentioned, so that we are able to communicate appropriately any changes, and ensure our returning guests are aware of all the improvements and new offers for them to enjoy. On behalf of all of us here at Amarterra, thank you for taking the time to share your experience with us. We look forward to having the opportunity to welcome you back to Amarterra and to regain your trust in us again in a near future. Our best wishes, Patricia Ghamami General Manager

Would have been wonderful except for noisy, dusty renovations

TripAdvisor rating 2.0/5

klacker Couples - 09/09/2019 TripAdvisor review

Excellent location and meals. However, a lot of villas in the resort were being renovated, including the one directly next door! Tradesmen working from 8am-6pm every day, power tools, dust, jackhammers etc made it impossible to relax and enjoy what should have been a peaceful stay, either inside or outside by the pool. Booked direct + have Accor status. Was a terrible stay.

Dear Klacker, Thank you very much for choosing Amarterra villas Bali Nusa Dua as your home away from home in Bali during your recent holidays, and for taking the time to provide us with your valuable feedback! We are terribly sorry to know that the noise disturbance during your stay created a less than desirable effect on your time here with us. Unfortunately, due to unforeseen circumstances this maintenance work could not be postponed. we had hoped that relocating you to a new villa would have addressed your concerns. We thank you very much for your kind recognition of the service, and food and beverage offerings at the hotel during your stay. Our team are very grateful and encouraged by your wonderful comments. We sincerely hope to have the opportunity to welcome you back again in the future now that your concerns will have been addressed upon your return. Thank you again for your time and valuable feedback! Sincerely, Patricia Ghamami General Manager

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